Home Warranty of America Reviews
7.2
Overall Score
Verified Customer
Review Source
Roger Hamilton Otis
You consistently send out appointment date/times that do not match the repair company's schedule. At least once I have waited around the house on the HWA appointment date/time, when it was never the date of the service company.
2 weeks ago
Verified Customer
Review Source
Jeff
We can't choose companies we know and trust. Also, I had my water heater replaced twice. Once, all it cost me was the service fee. The next time, it cost me the service fee, and $450.00 more. Not sure why. But that has been the only time I've felt really screwed. not sure if that's the warranty or the company the chose. Which is why I'd feel more comfortable picking a company I know.
2 months ago
Verified Customer
Review Source
Renee S.
Right now I’m on the fence. I’m giving my policy a chance to work again. Due to an issue earlier this year my experience dropped drastically. Vet your technicians. You have some scammers using your warranties to get over on your customers. Especially your HVAC technicians. With the technician knowing what to submit to get approval and the customer not knowing it could cost the customer unnecessary costs not necessarily needed at that time. An older unit doesn’t necessarily mean replacement.
2 months ago
Verified Customer
Review Source
Paige
I had a frustrating experience with Home Warranty of America. It took a long time to resolve my air conditioning issue, with multiple calls and texts. I felt locked out of my account and unable to provide feedback. Eventually, they helped me with my claim, but the process was much more difficult than it should have been.
3 months ago
Verified Customer
Review Source
Kathy Current
Very slow getting some one to call me back I have to call 2 days later! Also lost all my food in freezer & refrigerator would like reimbursement
1 month ago
Verified Customer
Review Source
Daniel
I had a mixed experience. When asked about my preference, I was hesitant to elaborate, simply stating I didn't want to discuss it further. The subsequent questions were irrelevant, leaving me feeling unsatisfied and unheard. Overall, I wish there had been more engagement and clarity in the conversation.
5 months ago
Verified Customer
Review Source
Biyunca
I recently purchased blinds and I couldn't be happier! They are beautiful and durable. The service was outstanding; the team was responsive, delivered on time, and installed them quickly. Overall, the product works perfectly and has exceeded my expectations!
5 months ago
Verified Customer
Review Source
Mark
I found the process of connecting with a provider online to be very straightforward and simple. However, I was disappointed with the lack of communication from Home Warranty, as I never spoke to anyone. Additionally, I faced issues with a heating problem after purchasing my home, and it took too long for assistance during extremely cold temperatures.
6 months ago
Verified Customer
Review Source
Luke
I found the product to be beautiful and durable, which is a significant plus for me. However, I prefer not to discuss it further. Overall, my experience has been positive, and I appreciate the quality.
5 months ago
Verified Customer
Review Source
Mary
I had a heating issue and it took a while for someone to come out, which was frustrating given the cold weather. However, the technician who replaced my dryer's heating element was very professional and did a great job. My experience with the warranty company was mixed; sometimes the communication could be better.
6 months ago
Verified Customer
Review Source
Brittany
The company they choose for HVAC is an absolute joke! They caused a leak in my home then said they couldn't come out to fix it for almost a week. EMS Home Services*
Everything else has been great; electrician, plumber both companies they sent out were amazing. HWA has been quick to address our needs otherwise.
7 months ago
Verified Customer
Review Source
Richard
I had a very personal interaction with customer support, which I appreciated, but overall, my experience was lacking. It was difficult to reach someone in person, as everything had to be done online. I found that frustrating and would have preferred more direct assistance.
7 months ago
Verified Customer
Review Source
Ralph
I had a frustrating experience with my insurance. After my identity was stolen, I faced delays in handling my claims, which were poorly managed. Additionally, I had issues with my washer and air conditioning unit, both of which led to disputes over denied claims. Overall, the service has been disappointing and unresponsive.
7 months ago
Verified Customer
Review Source
Ronald
I had a mixed experience with the service. The technician was prompt and helpful, but I found myself needing to repeat my question for clarity. They did respond quickly when I needed a faucet repaired, and I’ve called them for other issues like a hot water heater and air conditioner. Overall, decent service but communication could be improved.
7 months ago
Verified Customer
Review Source
Benjamin
I had mixed experiences with Home Warranty of America. While they were easy to work with and responsive when I needed urgent repairs, finding reliable vendors was sometimes challenging. Overall, my recent refrigerator replacement was excellent, but I feel there were some shortcomings in other areas.
7 months ago
Verified Customer
Review Source
Ondulla
I had a mixed experience with the service. While it took longer than expected to get a technician due to local availability, their customer service was commendable in ensuring help arrived. However, communication regarding my claim was lacking, leaving me in the dark about its status. My dishwasher issue stemmed from a misplaced sensor, which was resolved online easily.
10 months ago
Verified Customer
Review Source
Martha
I was very disappointed with my current water line claim. Tried to explain that it was a specific water issue related to the well and not a plumbing issue. After 3 plumbers were dispatched and cancelled, I decided to request my own company and ask for reimbursement. I submitted all the paperwork needed, but the claim was denied. I did not want to risk flooding in the garage where the leaking line was located.
Very disappointed with the denial and the many calls placed to try and resolve this issue.
11 months ago
Verified Customer
Review Source
Kim
I mean, a lot of the time the people, they don't seem to understand exactly. You can't understand hardly what they're saying. So sometimes it makes it a little difficult to it's for them to understand what you're trying to say and what you're trying to do. I know a lot of companies are using overseas or other countries for service, and that's what they do. And just so that you feel, you need to speak to somebody who can understand what you're saying, and you can understand what they're saying. I needed to use my warranty for my furnace, last month. And you have to wait until they find a contractor to take the claim. But I asked them why would have someone new come out who knows nothing about this furnace? Why wouldn't you have the person who installed the furnace come out? They said they don't do that. That they should be able to have you use the same people, so you don't have all these different people coming working on your products.
1 year ago
Verified Customer
Review Source
Nicole Park Ridge, IL
At first I thought that HWA was a good thing and that they were really interested in the well being of my house appliances and such. From day one there was communication, contractor and scheduling issues. I'm not a person who believes in just good enough when fixing or repairing something. I also know how things work, where to get parts and how to fix things too. One of the most annoying things is the price of coverage going up each year with the benefits decreasing. The renewal persuasion, sweet talking and slight strong arming to make me renew each year was pretty comical. I'm glad my policy is lapsing at the end of March and I won't have to deal with lack of customer service knowledge, waiting days to get a service scheduled and questionable repair jobs that I have had to correct myself. Unless you have some major stuff you know is going to go wrong in your house or you have no knowledge of how to fix things then maybe HWA is for you. Just be prepared to wait, be frustrated and have to be on your toes with all the subcontractors and questionable ethics.
1 year ago
Verified Customer
Review Source
Kenneth
The woman that I dealt with, though I didn't get the answers that I was looking for, was very professional and very informative. She did her best. The last 2 times I've had to use it, my refrigerator that went out and the dishwasher went out. I would have certainly been appreciative if we would have gotten anywhere close to the value of these appliances. The money they offered was 30% of what it cost us to replace these items. So I'm looking for a home warranty when this thing expires, I did buy it for 3 years. I'll be looking for somebody who gives me more of a replacement value than just 30% of the value of the replacement product.
1 year ago
Verified Customer
Review Source
Guillermo
I don't get any real answers when I ask questions. I just get whatever is printed on the website, no details. I just recently had to file a claim for my washing machine. A service guy came out and he said it costs too much to repair so then I gotta buy out. But Home Warranty doesn't explain two things. One, they don't explain why they came up with the value they did, because it's not enough to pay for a new washing machine. And then two, they can't really explain to me why I have to wait up to 30 days to receive the payout when I need a washing machine now. So now I am out of a washing machine for a couple of weeks until I get the payout, and I still have to pay extra, so it almost doesn't make it worth it to use Home Warranty.
1 year ago
Verified Customer
Review Source
Rick Kinney Elmhurst, IL
They have a very spotty record on whether or not things are covered. I recently had an issue with the surge protector that my entire house has. It's basically there to cover ALL appliances in the house without having a surge protector at the outlet level. Well, mine is spent, and I talked to them about replacing it. They denied it, and that makes NO SENSE. This is PREVENTATIVE MAINTENANCE... waaaaay cheaper than replacing a fridge or dryer or anything like that.
I'd say the rate of them covering something breaking is about 50-50... and often you'll learn that they won't cover something AFTER you've shelled out a hundred bucks for the service call.
1 year ago
Verified Customer
Review Source
Helen Atthowe Hamilton, MT
One plumbing claim went well. The technician they sent was very good and fixed the problem. However, he wanted to fix the plumbing problem permanently, but was unable to get a customer service person on the phone for approval. My second claim went so badly, I just gave up and paid for a technician myself because I wanted to use my own electrician. I called customer service 5 times to get approval for my own electrician and could not get anyone that understood me, my electrical problem, or could help me. Customer service has been very frustrating! But, for simple repair issues, the HWA system works relatively well.
2 years ago
Verified Customer
Review Source
Abdiel
Too many unnecessary inconveniences. For example, I want to repair my A/C was off, so I had to spend four days without an A/C in the home because Home Warranty of America kept asking for things that they didn't need. For example, the HVAC was low in refrigerant, the refrigerant you cannot find in state, the R22, which is banned. And I say they have a look at evidence of a leak, and then they ask for the video of the inspection of my home, which on your website that is not required, but I have the inspection and they just kept asking for things. I mean at a point they ask for the video from the technician after he submitted all evidence required. That's kind of the thing that for me was weird. They provided you with everything you ask and now you want a video when you know there's not a video. The technician was great. He did a great job, he's very professional. They kept asking for things which were not possible. Thank God the technician is knowledgeable with the warranty company, so he knew how to handle it.
2 years ago
Verified Customer
Review Source
Glinda
They were recommended to me but I did run into a couple of issues. I thought my freezer was going to give me some grease and I called on that and they said we didn't have that coverage and I said yes, I did. Well, and I did have my paperwork showing that when I started with American, with Home Warranty, but somewhere along the line when they updated something they had taken that part off. So the person I talked to and I made all my notes so I have access to her was the resolution department and she went ahead and she got it taken care of for me to where it was put back on. I had actually taken it out originally to make sure I had the extra refrigerator and freezer covered. I'll stay with them for a little while. If I need them and they can get the service out here that I need, that's great. But if I run into any issues because of them, I will find another company. There are others out there.
2 years ago
Verified Customer
Review Source
Stacy Boise, ID
Communication was not great. They were unable to get a tech to service our AC so we called our own tech to come out and went through the reimbursement process. I had to call multiple times to try and get information about the status of our claim. They would not give me specifics on what was covered and what was not covered when I was trying to work with a tech to get my air conditioning fixed. I had to wait until the tech submitted the cost breakdown to see what they would approve. They only gave me an approved dollar amount and that was a couple thousand dollars less than the amount submitted and no explanation as to what was covered and what was denied. It was very frustrating. In the end I did get a check for the dollar amount they approved. They definitely make you jump through hoops to get it.
2 years ago
Verified Customer
Review Source
Don McMinnville, TN
It took over a month before my refrigerator was fixed. First, I was told that a service person was coming out but didn't show up at all. I called that company and was told they did not work with Home Warranty. I called Home Warranty and they apologized and said we would be reassigned. After about a week of not hearing from HW, I called and was told that they would expedite my claim. After about 2 weeks I called again and was told that I could contact a service company and and pay them and then after that company submitted a claim to HW, Home Warranty would pay me. I told the person from HW that if I did that, "why would I need Home Warranty"?
He said he would have someone lined up within 24 hours. He did.
I was very pleased with the person you sent and would highly recommend their company.
Home Warranty, I think you need to get on the ball!!
2 years ago
Verified Customer
Review Source
Jennifer Groysman Plano, TX
I have three big problems with HWA.
1. You don't let me set up my own appointment with the company that is coming out. I used to be able to do that. Now after I make a claim, I get an email with an appointment time. If it does not work for me, then I can call the company and change the appointment. This is a waste of time.
2. I can't request a company. I use a pool company to take care of my pool that also takes HWA . (Blue Star Pool) They usually alert me that something is wrong before I know it. When I go to make the claim I have problem when I say I want Blue Star Blue to do the repair. This is something I was able to do without a problem awhile ago.
3. Costumer service reps are hard to understand on the phone.
2 years ago
Verified Customer
Review Source
Beverly Dionne Cleburne, TX
We just had a hot water heater replaced and it took them 10 DAYS and $525.00 dollars of my money to get it done. The CSC’s barely speak English and are rude as heck. Try getting a manager on the line and that just doesn’t happen. We pay good money on this policy along with always paying ahead of the due date. They ripped us off and made our lives miserable for 10 days.
I tried to get the plumber to give me an itemized list of the so called not covered items and he stated that’s not how it bid it and I let him know that’s how I pay it.
We are seriously thinking about changing warranty companies after 10 years.
2 years ago
Verified Customer
Review Source
Odis Kenton Sr Banning, CA
My initial experience with HWA was not good. The initial repair entities they selected were either nonresponsive or difficult to schedule. This may have been an "after effect" of Covid. But it took almost 7 months to find a plumbing contractor that was responsive and then there seemed to be a "disconnect" between them and HWA that took weeks to resolve. Finally, when the job was completed, I had to pay addition cost for the replacement faucet (approximately 85% of the total cost), and the total cost of an access panel to replace the wallboard that had to be cut open to affect the replacement of the faucet itself. Our total out of pocket cost was almost 50% of the cost of "the warranty). Yes, the total cost of the repair may have been close to $1,000.00, and the plan cost $700.00, but it took three visits by the plumber and multiple calls to HWA to get the job done.
However, the repair of the dishwasher problem took only one call and one visit to get it working properly and the cost did not exceed the initial estimation fee.
Would we contract with them again? Not certain; perhaps reluctantly.
2 years ago
Verified Customer
Review Source
Keri Guerrero Houston, TX
Even if the claim is approved, you spend hours and hours and hours on the phone between the service technicians and the warranty company and the customer service people just trying to fight to get what you need to have done. It takes way too long months I’ve gone without AC multiple times just to get something fixed and here lately, every single claim I have submitted in the last year has been denied even when it’s clearly in the documents that it’s something that should’ve been covered but it’s because the service provider wrote it up in a way that they denied it and the appeals process is a joke completely- they just listen and then say sorry not changing the outcome
2 years ago
Verified Customer
Review Source
Christopher Saint Louis, MO
First off, for some reason, I think the call center is overseas. It's very hard to understand the people that you're trying to explain these issues to with your home. Secondly, from what I've gathered with the few claims I've put in, is that they just call any random person and then whoever gets back to them and decides to take the job, takes it. I feel like if you're going to have people come, they should be reputable companies that you already work with, not just anybody who responds. I had one guy come, I paid him the $75 fee, and he said he'd be back to reinstall something. I never got a hold of him ever again, he wouldn't answer my calls, and this and that, so I had to make another appointment. Obviously, Home Warranty made it right and paid for it, but it just seems like they just call everybody in the phone book, and whoever answers it comes.
2 years ago
Verified Customer
Review Source
Jeffrey
If an appliance is not repairable, they refuse to pay enough to even come close to replacing it. They sometimes have service people who are clueless. 2 months and dishwasher still not repaired .
6 months ago
Verified Customer
Review Source
Sharon
I had a mixed experience with the service. While they promptly fixed my washing machine and ice maker, I faced issues with a refrigerator repairman who broke my door. I believe the company should take responsibility and contact him directly since they sent him to my home. Overall, good service but communication could improve.
9 months ago
Verified Customer
Review Source
Gerard
I've had good service overall, with quick responses, but my project remains unfinished due to plumbing issues. While the technician was skilled, the wall repair after plumbing work was not done well. I also had a furnace replaced promptly, but the warranty coverage was lacking, and the plumber struggled with the repair. Overall, mixed experiences.
9 months ago
Verified Customer
Review Source
Daniel
I found the service helpful overall, but I struggled to connect with a human representative and ended up talking to a chatbot instead. While the repair team was great and completed the work efficiently, I wish I could have spoken to someone before they arrived. The waiting period for my stove repair check was also confusing.
9 months ago
Verified Customer
Review Source
Justin
I had a mixed experience with customer support. While they were easy to reach, I found the answers confusing, especially regarding the evaluation scale. Additionally, I faced plumbing and water heater issues, but the responses I received didn't address my concerns effectively. Overall, I wasn't satisfied with the assistance provided.
10 months ago
Verified Customer
Review Source
Michael
I had a mixed experience with the service. While I can't comment on the first question, I had to call a repair person for my leaking refrigerator. She did a wonderful job fixing the issue and stopping the leak in the freezer. Overall, I'm satisfied with the repair service.
10 months ago
Verified Customer
Review Source
Gregory
The customer service was helpful, but I felt they didn't cover everything I needed. I had a prompt repair on my refrigerator, which was great, but I'm still uncertain about my garbage disposal; they said it wasn't completely broken yet. Overall, a mixed experience with some positives and areas for improvement.
10 months ago
Verified Customer
Review Source
Jennifer
I had high expenses and felt the support I received was lacking. I ended up paying more for repairs than if I had handled it myself. Additionally, after an inspection, there was confusion about whether my pool pump needed replacing, which led to issues with coverage. Overall, I was disappointed with the service and response.
10 months ago
Verified Customer
Review Source
Nancy
I had mixed experiences with customer support. Sometimes it’s hard to get a clear answer, and I often wait days for responses. However, when I needed urgent help with my washing machine, the technician quickly diagnosed and fixed the issue. Unfortunately, I’m now dealing with a broken pipe that needs repair, which is causing leaks.
10 months ago
Verified Customer
Review Source
David And Carrie Keith
Nothing seems to be covered. Have had problems with the Heating/AC. Had to pay $3000 for a new unit. The next problem with the unit was covered after the $75. Now the unit has another problem and it's going to cost over $500.
11 months ago
Verified Customer
Review Source
James
I've had to call multiple times for unresolved issues, which is unacceptable. My warranty claims have been complicated, with unclear agreements and unhelpful referrals to handymen who don't work with the company. Since the company changed hands, getting assistance has become much harder, and despite several visits, my air conditioner still isn't fixed.
1 year ago
Verified Customer
Review Source
Orney
I had mixed experiences with customer service. While they provide speedy service and send good technicians, I found their scripted responses unhelpful when my needs didn't match the script. However, I recently used my warranty for a refrigerator issue and the technician they sent was excellent and fixed the problem efficiently. Overall, it's a hit or miss.
1 year ago
Verified Customer
Review Source
Joseph
Customer service was unresponsive and unhelpful, making it difficult to resolve issues. After a leak in the garage, multiple technicians were sent but the job was never completed properly, leading to frustration and additional costs. A technician for air conditioning was a fraud, requiring me to seek repairs independently and fight for reimbursement. Overall, a nightmare experience.
1 year ago
Verified Customer
Review Source
Gary
Customer service was frustratingly slow, leaving me feeling unsupported during a recent AC issue that took weeks to resolve, especially in the sweltering heat. Additionally, I was disappointed with the low offer for my unrepairable dishwasher, raising doubts about how to get it replaced properly. Overall, my experience has been quite unsatisfactory.
1 year ago
Verified Customer
Review Source
Anonymously
Initially satisfied with the service, my experience declined after the company was bought out. Issues with payment and poor customer service have left me frustrated, especially with a recent water heater replacement that took too long and was poorly handled. However, a recent pool service was satisfactory. Overall, inconsistency in service quality is concerning.
1 year ago
Verified Customer
Review Source
MEL
Thank you for asking for feedback. We have found that filing a claim is exceptionally easy! That is a very good thing. Unfortunately, we’ve also found that the vendors are usually the lowest bitter. We’ve had two good visits and one no-show, reschedule, no-show again. This has frustrated us. That is why we are not exceptionally happy with the vendor choice. The process is easy, the communication is sometimes difficult because the claims representatives speak English with a very heavy accent. We noticed that all the sales people are American and speak American English.
1 year ago
Verified Customer
Review Source
Jacqueline Whittle
I placed a repair concern 4 weeks ago. I am still waiting on a contractor or the company to contact me. I have home warranty insurance to repair what needs to be repaired and I feel a 4 week wait to fix my a/c duct work is not acceptable! I went into my attic and did a temporary fix before I placed my order. This is not the first time I was expected to find my own contractor and then submit to HWA for approval on service. I have had appliance repairs which I am happy with. It’s the lack of a/c & heating service that I am disappointed in
1 year ago
Verified Customer
Review Source
Tom
The last time I had to use my warranty, it was a disaster. The technician they sent out didn't have a clue how to fix the problem, and when he couldn't figure it out, he just disappeared. It was a waste of time and left me frustrated and without a solution. I expected better service and expertise when dealing with warranty repairs, but unfortunately, that was not the case.
1 year ago
