Frontdoor, Inc.

• Coverage Types
• Nationwide Service Network
• Covered Appliances

Coverage Types

Frontdoor through American Home Shield offers several home warranty coverage plans designed to meet the diverse needs of homeowners. While specific plan names and coverage details may vary by location, here are some common coverage plans typically offered through Frontdoor:

• Appliance Plan: This plan typically covers the repair or replacement of essential home appliances such as refrigerators, ovens, cooktops, dishwashers, built-in microwaves, garbage disposals, and clothes washers and dryers.
• Systems Plan: The Systems Plan typically covers the repair or replacement of major home systems, including HVAC (heating, ventilation, and air conditioning), electrical systems, plumbing systems (including plumbing stoppages), water heaters, and ductwork.
• Combo Plan: The Combo Plan combines coverage for both appliances and home systems, providing comprehensive protection for a wide range of home components. This plan is ideal for homeowners seeking comprehensive coverage for their entire home.
• Build-Your-Own Plan: Some home warranty providers, including AHS, offer customizable plans that allow homeowners to select specific items or systems they want to cover. This option provides flexibility for homeowners to tailor their coverage to their individual needs and budget.
• Optional Add-Ons: In addition to their standard coverage plans, Frontdoor may offer optional add-ons for additional protection. These add-ons typically include coverage for items such as pool and spa equipment, well pumps, septic systems, guest units, and more.

It's important to note that the availability of specific coverage plans, as well as the covered items and exclusions, may vary depending on the homeowner's location and the terms of their contract with Frontdoor/AHS. Homeowners should carefully review the terms and conditions of each plan to understand what is covered, what is excluded, and any limitations or restrictions that may apply.

Overall, Frontdoor offers a range of coverage plans to help homeowners protect their homes and budget against unexpected repair costs for essential home systems and appliances. By choosing the right coverage plan for their needs, homeowners can enjoy peace of mind knowing that their home is protected.

Nationwide Service Network

Frontdoor has a vast network of qualified service technicians and contractors across the country, ensuring prompt and reliable service for homeowners wherever they are located. When a covered item breaks down, Frontdoor coordinates with their network of service providers to schedule repairs or replacements quickly and efficiently.

Covered Appliances

Frontdoor, formerly known as American Home Shield (AHS), typically offers coverage for a variety of home appliances in their home warranty plans. While specific coverage may vary depending on the plan selected and the homeowner's location, here are some common appliances that may be covered by Frontdoor home warranties:

• Refrigerators: Frontdoor may cover essential components of refrigerators, including compressors, evaporator coils, condenser coils, thermostats, ice makers, and water dispensers.
• Ovens/Range: Coverage for ovens and ranges typically includes components such as heating elements, igniters, burners, thermostats, control panels, and electronic controls.
• Dishwashers: Frontdoor may cover dishwasher components such as pumps, motors, valves, spray arms, racks, door latches, and electronic controls.
• Built-in Microwaves: Coverage for built-in microwaves typically includes components such as magnetrons, door switches, control panels, turntables, and electronic controls.
• Garbage Disposals: Frontdoor may cover garbage disposal components such as motors, blades, bearings, and electronic controls.
• Clothes Washers: Coverage for clothes washers typically includes components such as motors, pumps, belts, hoses, drums, electronic controls, and lid switches.
• Clothes Dryers: Frontdoor may cover clothes dryer components such as motors, heating elements, belts, rollers, pulleys, thermostats, and electronic controls.
• Free-standing Ice Makers: Coverage for free-standing ice makers typically includes components such as motors, pumps, water valves, ice molds, and electronic controls.
• Trash Compactors: Frontdoor may cover trash compactor components such as motors, switches, gears, chains, and electronic controls.
• Ceiling Fans: Some Frontdoor plans may offer optional coverage for ceiling fans, including components such as motors, blades, light kits, pull chains, and electronic controls.

It's important for homeowners to review the specific terms and conditions of their Frontdoor home warranty plan to understand exactly which appliances are covered and which components of each appliance are included in the coverage. Homeowners should also be aware of any coverage limitations, exclusions, and deductible amounts associated with their plan.

• Costs
• Claim Denials and Service Issues

Costs

The cost of home warranties through Frontdoor can vary depending on several factors, including the level of coverage, optional add-ons, deductible options, and the homeowner's location. However, to provide a general idea, here are some typical cost ranges for home warranty plans:

• Monthly Plans: Frontdoor offers monthly payment options for their home warranty plans, with prices typically ranging from around $30 to $70 per month. The exact cost will depend on factors such as the level of coverage selected and any optional add-ons included in the plan.
• Annual Plans: Frontdoor also offers annual payment options for their home warranty plans, which can provide cost savings compared to monthly payments. Annual plan prices typically range from around $300 to $800 per year, depending on the level of coverage and any optional add-ons chosen.
• Deductibles: In addition to the monthly or annual plan fees, homeowners may also be responsible for paying a deductible for each service request. Deductible amounts can vary depending on the plan and deductible option selected but typically range from around $75 to $125 per service call.
• Optional Add-Ons: Frontdoor offers optional add-ons for additional coverage beyond their standard plans. The cost of add-ons will vary depending on the specific item or system being covered and may range from a few dollars to several dozen dollars per month.

Some home warranty contracts with Frontdoor may include cancellation fees or penalties if the homeowner decides to terminate the contract before the end of the coverage period. Homeowners should review the cancellation policy and any associated fees before signing up for a home warranty plan.

It's important to note that these cost ranges are approximate and may vary based on factors such as the homeowner's location, the age and size of the home, the specific coverage options selected, and any applicable discounts or promotions. Homeowners should carefully review the terms and conditions of each plan, including pricing, coverage, deductibles, and limitations, to determine the best option for their needs and budget.

Additionally, homeowners may qualify for discounts or special offers through AHS, such as multi-year discounts, new homeowner discounts, or promotional pricing for first-time customers. It's a good idea to inquire about any available discounts or promotions when obtaining a quote for a home warranty plan from AHS.

Claim Denials and Service Issues

Like any insurance or warranty provider, Frontdoor may deny certain claims based on coverage limitations, pre-existing conditions, or other factors outlined in the contract. Homeowners should be prepared for the possibility of claim denials and understand the appeals process if they disagree with a decision.

While Frontdoor works with a network of qualified service technicians and contractors, the quality of service may vary depending on the individual provider assigned to handle a claim. Homeowners should be proactive in researching and selecting reputable service providers to ensure quality repairs and customer satisfaction.

During peak seasons or busy periods, there may be delays in scheduling service appointments or obtaining repairs through Frontdoor's network of service providers. Homeowners should be prepared for potential service delays and plan accordingly, especially for urgent or time-sensitive issues.