TotalProtect vs American Home Shield

American Home Shield and TotalProtect are both home warranty companies with a variety of home warranty plans and coverage options. The companies have decades of experience in the home warranty industry and have much to offer consumers. However, aside from these similarities, American Home Shield and TotalProtect differ in many areas. 

American Home Shield is a pioneer of the industry and has been a leader since its founding in 1971. TotalProtect is newer to the industry and has only been in business since 1998. Is time in business a determining factor when you're deciding who you trust to do business with? 

Cost is another important factor when comparing the two companies, and although they have similar price points, they still differ in customization. American Home Shield offers a flexible trade service fee and monthly fee, while TotalProtect has set prices you cannot negotiate. AHS also has a flexible month-to-month contract after the first year of service, but TotalProtect's contract remains the same regardless of how many years you have home warranty coverage with the company. Are cost and contract flexibility important to you, or are you okay with set requirements? 

When comparing Total Protect vs American Home Shield, also consider if you want the option to build your own coverage. TotalProtect offers select items you can add on to your current plan, but the company does not allow you to completely customize and create your own plan from scratch. American Home Shield, however, does. You can pick and choose any major appliances and systems you want coverage for and only pay for the exact items you want. Is building your own plan important to you, or are you willing to have less customized coverage for a cheaper price point? TotalProtect does have a cheaper Basic Plan, but it may not include everything you want, and you don't have much room to customize. 

These are all details to consider when comparing TotalProtect vs. American Home Shield. We've broken each of these points down below in addition to many other noteworthy differences you'll want to take a look at before deciding between the two companies.  
TotalProtect logo
#21 TotalProtect
2.0 Overall Score
1.4
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(20)
American Home Shield logo verified_user
#7 American Home Shield
6.2 Overall Score
3
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(2,052)

Overview

TotalProtect

American Home Shield

Average Cost Per Year
Average Cost Per Year
$503.40
Varies by Location
State Coverage
State Coverage
23 States
49 States
Average Service Fee
Average Service Fee
$125
$100
Contract Length
Contract Length
1 Year
None
Time In Business
Time In Business
NaN Years
48 Years

Ratings

TotalProtect

American Home Shield

Overall Score
Overall Score
2.0 of 10
6.2 of 10
Review Score
Review Score
1.4
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3.0
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Value for Money
Value for Money
1.8
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3.1
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Quality of Product or Service
Quality of Product or Service
1.4
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3.0
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Customer Service
Customer Service
1.5
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3.0
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Company Trustworthiness
Company Trustworthiness
1.5
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3.0
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Likely to Recommend
Likely to Recommend
1.2 of 10
5.1 of 10

Reviews

TotalProtect

American Home Shield

Number of Reviews
Number of Reviews
20
2,052
Review Breakdown
Review Breakdown
1.4
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5 star
10%
4 star
0%
3 star
0%
2 star
0%
1 star
90%
3.0
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5 star
41%
4 star
8%
3 star
6%
2 star
5%
1 star
40%

Reviews for TotalProtect

Helpful Favorable Review

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Kathleen Gibbons
August 27th, 2018 Henderson, NV DETAILS
Value for your money
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Quality of product or service
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Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Kathleen Gibbons, Henderson Nevada Aug 24, 2018 I have just read several depressing reviews regarding claims and customer service.. HOWEVER I must live in the right place with the best providers. I called regarding my A/C late Tuesday August 21. By Thursday August 23 my A/C was back in business. The company's name is Controlled Comfort and the tech's name is Jared. I was called that he was running late (not surprising in Las Vegas - A/C's seem to fail in 112 degree heat). To my surprise I got a call from Jared at 8:30 at night asking if I still wanted him to come this late! He had worked a full day but wanted to finish this last job. I was so grateful. Even at 8:30 the temp still was about 100. I call that GREAT customer service.


Helpful Critical Review

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Kolleen
May 3rd, 2019 Tacoma, WA DETAILS
Value for your money
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Quality of product or service
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Customer service
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Company trustworthiness
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Horrible service! My dishwasher broke motor went out. Sears service man came out fixed the knob. The knob was not the problem. You could clearly smell the motor had burned out. They ordered the motor one week later they came back. They put the motor in but the knob was not working correctly. They made another appointment never showed up or called. The repairs were over $500.00 the dishwasher was under $300.00. Don't waist your time this company is a joke. Still waiting for it to be fixed!!!!!!!!!!!!!!!!!!!!!!!


Reviews for American Home Shield

Helpful Favorable Review

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Christine
December 13th, 2019 Des Moines, IA

My furnace made an insane noise then had no heat and I had only been in my home two weeks. I scheduled a service and they were able to get a technician in that day and they had the part and replaced it. It was covered under my warranty and was just a smooth and easy process. I feel blessed!


Helpful Critical Review

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Terry Wright
December 13th, 2019 Jacksonville, FL DETAILS
Value for your money
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Quality of product or service
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Customer service
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Company trustworthiness
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I call November 4th 2019 for my refrigerator. The contractors was no good. Are supposed to reimburse the fee they didn't do it. They lied to me every time I call them. I heard them laughing at me in the background. I wouldn't wish this experience on my enemy. It should be a law against how they handled me. December 11th and the refrigerator still not fixed and must $75 have not been returned . I've been with them for 6 years. Unbelievable but true.


The Final Word

Service Fee (Winner: American Home Shield)
American Home Shield has a flexible service fee that varies depending on if you prefer a lower monthly fee or a lower service fee. This gives customers a say in how much they want to pay in out-of-pocket expenses, specifically repair fees. You have the choice between a $75, $100, or $125 service fee. If you choose the cheaper service fee, your warranty plan will increase in price, whereas if you select the more expensive service fee, your plan will decrease in price. Having flexibility enables you to either pay more in upfront repair costs when you make a service claim or pay more each month on your monthly bill.

TotalProtect requires a $125 service fee for all of its packages, making its offering less flexible and more expensive than American Home Shield's.

Home Warranty Cost (Winner: American Home Shield )
TotalProtect and American Home Shield have similar price points for most of their home warranty plans. However, American Home Shield offers a flexible service fee, which may be a deal breaker. If you want the choice between a cheaper monthly fee or a cheaper service fee, we suggest going with American Home Shield.

Contract (Winner: American Home Shield)
American Home Shield and TotalProtect require one-year contracts for their warranty services. However, if you renew your AHS warranty after one year, the company will offer you a month-to-month contract option. If you want a more flexible contract and plan to keep your home warranty for more than one year, American Home Shield is your better option.

Basic Coverage (Winner: TotalProtect)
  • American Home Shield's Basic Plan: $419.88 per year (based on a $125 service fee)
  • TotalProtect's Basic Plan: $383.40–$491.40 per year (based on a $125 service fee)
American Home Shield and TotalProtect both separate their basic coverage into two separate plans: a Systems Plan and an Appliances Plan. TotalProtect's Appliances Plan is about $36 cheaper than AHS's. However, American Home Shield's plan includes coverage for a freestanding ice maker, a garage door opener, and a built-in food center, which TotalProtect's plan does not. If you're looking for more extensive coverage, American Home Shield is the better option. If you're looking for the cheaper price point, TotalProtect is the better choice.

TotalProtect's Appliances Plan ($383.40 per year) includes the following:
  • Unknown pre-existing condition coverage
  • Refrigerator with built-in ice and water dispenser
  • Cooktop/range
  • Built-in wall unit oven
  • Range exhaust hood
  • Built-in microwave
  • Built-in trash compactor
  • Built-in dishwasher
  • Clothes washer
  • Clothes dryer
American Home Shield's Appliances Plan ($419.88 per year) includes the following:
  • Refrigerator
  • Range/oven/cooktop
  • Clothes washer
  • Clothes dryer
  • Dishwasher
  • Built-in microwave oven
  • Trash compactor
  • Freestanding ice maker
  • Garage door opener
  • Built-in food center
TotalProtect's Systems Plan ($491.40 per year) warranty covers these items:
  • Unknown pre-existing condition coverage
  • Garbage disposal
  • Air conditioning (two units)
  • Heating system (two units)
  • Water heater
  • Toilets
  • Plumbing lines
  • Plumbing stoppages
  • Sump pump
  • Whirlpool bath
  • Attic/Whole house fan
  • Central vacuum
  • Doorbells and chimes
  • Garage door opener
  • Smoke detectors
  • Main breaker/fuse panel box
  • Interior electrical lines
  • Interior gas line
American Home Shield's Systems Plan ($419.88 per year) warranty covers these items:
  • Air conditioner and ductwork
  • Heating and ductwork
  • Electrical
  • Doorbells 
  • Smoke detectors
  • Ceiling fans
  • Plumbing (including stoppages)
  • Water heater
  • Garbage disposal
  • Instant hot/cold water dispenser
  • Central vacuum
Combo Coverage (Winner: American Home Shield)
  • American Home Shield's Combo Plan: $539.88 per year (based on a $125 service fee)
  • TotalProtect's Combo Plan: $635.40 per year (based on a $125 service fee)
TotalProtect's Combo Plan includes the following items that American Home Shield's Combo Plan does not: toilets, sump pumps (AHS offers this as add-on coverage for $30 per year), whirlpool baths, and interior gas lines. However, American Home Shield offers coverage for a built-in food center, which TotalProtect does not.

American Home Shield's cost for combo coverage is nearly $100 cheaper than TotalProtect's. If you don't mind the few missing items on the company's combo coverage, American Home Shield is definitely the better home warranty for you, especially if you're looking for the cheaper price point.

Add-On Coverage Options (Winner: American Home Shield)
TotalProtect only lists optional pool and spa coverage as add-on coverage, and there is no price available, so it is unclear what the homeowner will need to pay for this additional coverage. American Home Shield, on the other hand, offers a variety of add-ons, including coverage for pools and spas ($159.96 per year for pool only), well pumps ($84.96 per year), septic pumps ($30 per year), a guest unit ($179.88 per year), and an electronic extended warranty ($216 per year).

Build-Your-Own Coverage (Winner: American Home Shield)
Many homeowners want the option to create their own coverage plan rather than select from premade plans. Build-your-own packages give you the option to only include the select systems and appliances you want coverage for. American Home Shield offers a build-your-own plan that allows you to hand-select any of its offered items, and if you do this on AHS's website, it will show you your monthly total in real-time as you add on more items. This makes pricing transparent and gives you a better idea of whether or not building your own plan is the better option than picking a premade warranty plan. 

TotalProtect does not offer a build-your-own package option and only provides its three premade plans. 

Pre-Existing Condition Coverage (Winner: TotalProtect)
Unlike most home warranty companies, TotalProtect offers coverage for pre-existing conditions. This means that the company will repair or replace systems and appliances even if they malfunctioned or failed previous to you purchasing home warranty coverage.

American Home Shield does not offer coverage for pre-existing conditions.

Licensed Contractors (Winner: American Home Shield and TotalProtect)
Both American Home Shield and TotalProtect have licensed and qualified contractors to take care of your appliance repair and replacement claims. You don't have to worry about finding your own service technicians and doing added research. Both companies provide a trusted network of workers.

Customer Benefits (Winner: TotalProtect)
If you purchase DuPontTM or Arm & Hammer® air filters, AHS will give you up to a 50 percent discount. The company also offers a refer-a-friend discount that gives you a $25 Amazon gift card when your referred person signs up for an AHS home warranty.

TotalProtect offers a 180-day Workmanship Guarantee for all of its customers. This guarantees TotalProtect's work for six months. The company also does not charge customers for their first month of service, making the warranty completely free until the second month. All of TotalProtect's warranty plans are eligible for a free month of service.

Time in Business (Winner: American Home Shield)

American Home Shield has been a leader in the home warranty industry since 1971. It is one of the most well-known home warranty providers out there.  TotalProtect is a part of the Cross Country Group and has only been in business since 1998. If you're looking for the company with the most experience, American Home Shield is your best option.

Customer Reviews (Winner: American Home Shield)
TotalProtect has a low star rating from consumers on BestCompany.com. Common complaints include poor customer service, expensive prices, hidden fees, and lengthy wait times. American Home Shield has a lower star rating from consumers as well, but customer satisfaction it is better with AHS than with TotalProtect.

TotalProtect vs American Home Shield: Which is the Better Option? 
TotalProtect is on par with American Home Shield in that it has licensed contractors, additional customer benefits, extensive warranty coverage, and reasonable prices. However, American Home Shield is the better option overall when considering its other offerings. American Home Shield has a flexible service fee and a contract, a cheaper Systems Plan and Combo Plan, a customizable build-your-own plan, more add-on coverage items, more experience in the industry, and better customer reviews compared to TotalProtect. 

top choice

American Home Shield
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