Sears Home Warranty vs American Home Shield

Kalicia Bateman
Kalicia Bateman | Contributor

Sears Home Warranty and American Home Shield are both well-known names in the home warranty industry. Both offer conventional plan options that cover basic appliances and systems, with some add-on coverage or extra benefits available.

Sears Home Warranty reviews are primarily negative, with 96 percent of reviews being 1 star. American Home Shield reviews contain a range of sentiment, but approximately 71 percent of reviews are 4 or 5 stars.

Sears Home Warranty logo
#23 Sears Home Warranty
2.4 Overall Score
1.1
star star_border star_border star_border star_border
(797)
American Home Shield logo verified_user
#1 American Home Shield
8.6 Overall Score
4.0
star star star star star_border
(23,184)

Overview

Sears Home Warranty

Number of Plans

3

Service Fee

$75

Contract Options Available

N/A

Home Inspection Required

N/A

Time in Business

8 Years

American Home Shield

3

$75

Annual

No

51 Years

Ratings

Sears Home Warranty

Overall Score
2.4 of 10
Review Score
1.1
star star_border star_border star_border star_border
Value for Money
1.2
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Quality of Product or Service
1.2
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Company Trustworthiness
1.1
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Likely to Recommend
0.3 of 10

American Home Shield

8.6 of 10
4.0
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3.7
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3.8
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3.7
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7.4 of 10

Reviews

Sears Home Warranty

Number of Reviews
797
Review Breakdown
1.1
star star_border star_border star_border star_border
5 star
1%
4 star
1%
3 star
1%
2 star
2%
1 star
95%

American Home Shield

23,184
4.0
star star star star star_border
5 star
59%
4 star
12%
3 star
9%
2 star
6%
1 star
15%

Reviews for Sears Home Warranty

Helpful Favorable Review

star star star star star

Donna h

May 6th, 2022

I had excellent service with my sears appliance Warranty , when the item couldn't be fixed it was replaced . Sears always sent out a repair person to fix my appliances to satisfaction. I hope they continue to sell appliances & warranty , they continue to satisfy customers . Including my self. I have had several recent experiences . Thank you Sears ! Donna G

Helpful Critical Review

star star_border star_border star_border star_border

Chris Zurlo

June 29th, 2022

DETAILS

This is the worst company and service provider I have ever used. They tried to replace my lint screen 4 times and each time the wrong part was delivered. It is still unresolved. Customer service has been ZERO help in resolving this issue and no one has contacted me about resolving this either.

Reviews for American Home Shield

Helpful Favorable Review

star star star star star

Dave

June 30th, 2022

DETAILS

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Verified Customer

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Review Source

3 Sundays ago my well stopped working at 6:30 am. I called AHS and went through the phone menu. Within 3-4 minutes I had a work order number and name of the company scheduled to fix it on Monday. I called their emergency number. I got a call back and he arrived at 8:45. He fixed it by replacing the motor box and it was fixed by 9:45. Perfect

Helpful Critical Review

star star star_border star_border star_border

Nancy Davis

June 30th, 2022

DETAILS

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Verified Customer

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Review Source

I had to contact American Home the middle of May, the contractor came and follow up work need to be done and it is the middle of June and the follow up work still has not been done. I did call American Home Warranty as required per the contractor and still have not heard from them regarding the follow up work, I am very disappointed.

The Final Word

Let’s take a closer look at how Sears Home Warranty and American Home Shield compare:

Service Fee
Home Warranty Cost
Contract
Basic Coverage
Combo Coverage
Add-On Coverage
Build-Your-Own Coverage
Waiting Period
24/7 Claims Service
Customer Reviews
Sears Home Warranty vs. American Home Shield: Which is Better?

Service Fee (Winner: Sears and American Home Shield)

Sears Home Warranty service fees range from $75 to $100 depending on your plan and appliance/system in need of repair.

American Home Shield has a service fee of $75, $100, or $125. It is worth noting that American Home Shield also has specific fees for rekeying or HVAC tune-ups — rekeying has a fee of $100 and HVAC tune-ups have a fee of $75.

Home Warranty Cost (Winner: N/A)

Neither Sears Home Warranty nor American Home Shield outline plan costs on their website. To view pricing, you will need to provide your address so that you can receive a more accurate price estimation based on your location.

Contract (Winner: American Home Shield)

Sears Home Warranty contract lengths are unclear, but the standard American Home Shield home warranty contract is 12 months.

Basic Coverage (Winner: American Home Shield)

Sears Home Warranty and American Home Shield both offer basic systems and appliances plans. Based on coverage alone, American Home Shield would be the better choice because its coverage options are more extensive, even for its basic plans.

American Home Shield’s ShieldGold™ plan covers everything that is included in the ShieldSilver™ plan. Sears Home Warranty plans cover either systems or appliances — both are covered only in its combo coverage plan option.

Systems

 

Sears Home Warranty Systems Plan

American Home Shield ShieldSilver™ Plan

Air Conditioner

Heating

Plumbing

Water Heater 

Water Softener

Faucets

Toilets

Garbage Disposal

Electrical System

Ceiling Fans

Garage Door Opener

Ductwork

Built-in Exhaust, Vent & Attic Fans

Main Breaker and Fuse Box

Doorbells and Chimes

Interior Electrical Lines

Whirlpool Tub and Motor Components

Appliances

Note: The American Home Shield ShieldGold™ plan covers all systems included in the ShieldSilver™ plan above as well as the following appliances.

 

Sears Home Warranty Appliance Plan

American Home Shield ShieldGold™ Plan

Refrigerator

Dishwasher

Clothes Washer

Clothes Dryer

Oven/Cooktop/Range

Built-In Microwave

Range Exhaust Fan

Built-In Trash Compactor

Instant Hot/Cold Water Dispensers

Combo Coverage (Winner: American Home Shield)

The Sears Home Warranty Whole Home Plan covers everything in both the systems and appliance plans. 

The American Home Shield ShieldPlatinum™ plan covers everything in the ShieldGold™ plan (which includes everything in the ShieldSilver™ plan) as well as roof leaks. The ShieldPlatinum™ plan also includes a free HVAC tune-up, unlimited AC refrigerant, and coverage for code violations and permits.

Add-On Coverage (Winner: Sears and American Home Shield)

Sears Home Warranty and American Home Shield offer the following add-on coverage options to any of their plans:

 

Sears Home Warranty 

American Home Shield

Pool or Spa

Septic Tank Pump

Stand-Alone Freezer

Sump Pump

Well Pump

In addition to these add-on options, American Home Shield also offers an Electronics Protection Plan that can be added to any plan, providing protection for all home electronic and entertainment products and systems.

Build-Your-Own Coverage (Winner: N/A)

Neither Sears Home Warranty nor American Home Shield offer a build-your-own coverage option — an option offered by other home warranty companies. Build-your-own home warranty plans can offer increased flexibility in price and coverage.

Waiting Period (Winner: N/A)

There is typically a 30-day waiting period before service can be requested after signing a contract with a home warranty company.

24/7 Claims Service (Winner: Sears and American Home Shield)

Both Sears Home Warranty and American Home Shield have a 24/7 claims service. Claims can be submitted online or over the phone.

Customer Reviews (Winner: American Home Shield)

Customer sentiment surrounding home warranty companies typically varies, with a larger amount of negative reviews than you might see in other industries.

Sears Home Warranty reviews are overwhelmingly negative and 96 percent of reviews are 1 star, whereas 71 percent of American Home Shield reviews are 4 or 5 stars.

Common Sears Home Warranty complaints include the following:

  • Unresponsive customer service
  • Frequent claim denials
  • Difficulties in canceling policies

With 19,000+ reviews, customer sentiment surrounding American Home Shield varies, but the majority of reviews are 4 or 5 stars and highlight the following:

  • Prompt claim response
  • Professional service technicians
  • Excellent customer service

Sears Home Warranty vs. American Home Shield: Which is Better?

While Sears Home Warranty does offer conventional coverage plans and competitive add-on options, the difficulty of working with the company expressed by many customers may be cause for concern. Thus, based on customer reviews and available products and services, we would recommend American Home Shield for your home warranty needs.

If you’d like to make the best comparison possible, we would recommend carefully reading customer reviews and weighing your home warranty needs.

Top Choice

American Home Shield Logo
American Home Shield

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