Sears Home Warranty vs American Home Shield

Kalicia Bateman
Kalicia Bateman | Contributor

Sears Home Warranty and American Home Shield are both well-known names in the home warranty industry. Both offer conventional plan options that cover basic appliances and systems, with some add-on coverage or extra benefits available.

Sears Home Warranty reviews are primarily negative, with 96 percent of reviews being 1 star. American Home Shield reviews contain a range of sentiment, but approximately 71 percent of reviews are 4 or 5 stars.

Sears Home Warranty logo
#28 Sears Home Warranty
3.3 Overall Score
1.1
star star_border star_border star_border star_border
(1,028)
American Home Shield logo
#2 American Home Shield
9.2 Overall Score
4.0
star star star star star_border
(33,857)

Overview

Sears Home Warranty

Number of Plans

3

Service Fee

$75

Contract Options Available

N/A

Home Inspection Required

N/A

Time in Business

10 Years

American Home Shield

3

$75

Annual

No

53 Years

Ratings

Sears Home Warranty

Overall Score
3.3 of 10
Review Score
1.1
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Value for Money
1.2
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Quality of Product or Service
1.2
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Company Trustworthiness
1.1
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Likely to Recommend
0.3 of 10

American Home Shield

9.2 of 10
4.0
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3.7
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3.8
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3.8
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7.4 of 10

Reviews

Sears Home Warranty

Number of Reviews
1,028
Review Breakdown
1.1
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1 star
95%
2 star
2%
3 star
1%
4 star
1%
5 star
1%

American Home Shield

33,857
4.0
star star star star star_border
1 star
14%
2 star
6%
3 star
9%
4 star
12%
5 star
59%

Reviews for Sears Home Warranty

Helpful Favorable Review

star star star star star

Barry Timmons

December 5th, 2022

DETAILS

Have a microwave oven combo GE profile. Sears has tried to fix microwave continuously.Time wise was reasonable from Sears.Could not repair microwave so the replaced my whole combo unit with a 4200.00 GE profile built in. Plus delivery and installation.Awesome

Helpful Critical Review

star star_border star_border star_border star_border

Clotilde Douamba

February 28th, 2024

DETAILS

Rubbish Repair shows up late and doesn’t notify No satisfaction at all. We spend hours on the phone to schedule repairs for nothing and customer service hang up the phone after a long wait. Just robbing people Please save your money for new appliances every 2 years. That’s it

Reviews for American Home Shield

Helpful Favorable Review

star star star star star

B. JOHNSON

January 27th, 2024

DETAILS

check_circle

Review Source

Excellent company! I have been with Home Shield for several years. They are very good at responding to calls promptly. What I like best is there is no hassle in getting an item fixed or replaced. having used their service multiple times over several years, I can highly recommend that you use this company for your home warranty service. they may cost a little more than the other companies, but they are worth it.

Helpful Critical Review

star star_border star_border star_border star_border

Stewart Fishman

March 1st, 2024

DETAILS

This service is a scam. I just went online to see what a new service costs. For my level it came up with $95. I am paying $140 for the same service after 4 years. What happened to seniority. Customers of long standing pay 40% more than a new customer? And if that is an introductory price, what now spell it out. In August I was increased from $103 to $140. I was told that is inflation and cost of service. The service was used only sporadically. Adequate at best. Bait and switch is what I would call this.

The Final Word

Let’s take a closer look at how Sears Home Warranty and American Home Shield compare:

Service Fee
Home Warranty Cost
Contract
Basic Coverage
Combo Coverage
Add-On Coverage
Build-Your-Own Coverage
Waiting Period
24/7 Claims Service
Customer Reviews
Sears Home Warranty vs. American Home Shield: Which is Better?

Service Fee (Winner: Sears and American Home Shield)

Sears Home Warranty service fees range from $75 to $100 depending on your plan and appliance/system in need of repair.

American Home Shield has a service fee of $75, $100, or $125. It is worth noting that American Home Shield also has specific fees for rekeying or HVAC tune-ups — rekeying has a fee of $100 and HVAC tune-ups have a fee of $75.

Home Warranty Cost (Winner: N/A)

Neither Sears Home Warranty nor American Home Shield outline plan costs on their website. To view pricing, you will need to provide your address so that you can receive a more accurate price estimation based on your location.

Contract (Winner: American Home Shield)

Sears Home Warranty contract lengths are unclear, but the standard American Home Shield home warranty contract is 12 months.

Basic Coverage (Winner: American Home Shield)

Sears Home Warranty and American Home Shield both offer basic systems and appliances plans. Based on coverage alone, American Home Shield would be the better choice because its coverage options are more extensive, even for its basic plans.

American Home Shield’s ShieldGold™ plan covers everything that is included in the ShieldSilver™ plan. Sears Home Warranty plans cover either systems or appliances — both are covered only in its combo coverage plan option.

Systems

 

Sears Home Warranty Systems Plan

American Home Shield ShieldSilver™ Plan

Air Conditioner

Heating

Plumbing

Water Heater 

Water Softener

Faucets

Toilets

Garbage Disposal

Electrical System

Ceiling Fans

Garage Door Opener

Ductwork

Built-in Exhaust, Vent & Attic Fans

Main Breaker and Fuse Box

Doorbells and Chimes

Interior Electrical Lines

Whirlpool Tub and Motor Components

Appliances

Note: The American Home Shield ShieldGold™ plan covers all systems included in the ShieldSilver™ plan above as well as the following appliances.

 

Sears Home Warranty Appliance Plan

American Home Shield ShieldGold™ Plan

Refrigerator

Dishwasher

Clothes Washer

Clothes Dryer

Oven/Cooktop/Range

Built-In Microwave

Range Exhaust Fan

Built-In Trash Compactor

Instant Hot/Cold Water Dispensers

Combo Coverage (Winner: American Home Shield)

The Sears Home Warranty Whole Home Plan covers everything in both the systems and appliance plans. 

The American Home Shield ShieldPlatinum™ plan covers everything in the ShieldGold™ plan (which includes everything in the ShieldSilver™ plan) as well as roof leaks. The ShieldPlatinum™ plan also includes a free HVAC tune-up, unlimited AC refrigerant, and coverage for code violations and permits.

Add-On Coverage (Winner: Sears and American Home Shield)

Sears Home Warranty and American Home Shield offer the following add-on coverage options to any of their plans:

 

Sears Home Warranty 

American Home Shield

Pool or Spa

Septic Tank Pump

Stand-Alone Freezer

Sump Pump

Well Pump

In addition to these add-on options, American Home Shield also offers an Electronics Protection Plan that can be added to any plan, providing protection for all home electronic and entertainment products and systems.

Build-Your-Own Coverage (Winner: N/A)

Neither Sears Home Warranty nor American Home Shield offer a build-your-own coverage option — an option offered by other home warranty companies. Build-your-own home warranty plans can offer increased flexibility in price and coverage.

Waiting Period (Winner: N/A)

There is typically a 30-day waiting period before service can be requested after signing a contract with a home warranty company.

24/7 Claims Service (Winner: Sears and American Home Shield)

Both Sears Home Warranty and American Home Shield have a 24/7 claims service. Claims can be submitted online or over the phone.

Customer Reviews (Winner: American Home Shield)

Customer sentiment surrounding home warranty companies typically varies, with a larger amount of negative reviews than you might see in other industries.

Sears Home Warranty reviews are overwhelmingly negative and 96 percent of reviews are 1 star, whereas 71 percent of American Home Shield reviews are 4 or 5 stars.

Common Sears Home Warranty complaints include the following:

  • Unresponsive customer service
  • Frequent claim denials
  • Difficulties in canceling policies

With 19,000+ reviews, customer sentiment surrounding American Home Shield varies, but the majority of reviews are 4 or 5 stars and highlight the following:

  • Prompt claim response
  • Professional service technicians
  • Excellent customer service

Sears Home Warranty vs. American Home Shield: Which is Better?

While Sears Home Warranty does offer conventional coverage plans and competitive add-on options, the difficulty of working with the company expressed by many customers may be cause for concern. Thus, based on customer reviews and available products and services, we would recommend American Home Shield for your home warranty needs.

If you’d like to make the best comparison possible, we would recommend carefully reading customer reviews and weighing your home warranty needs.

Top Choice

American Home Shield Logo
American Home Shield

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