Choice Home Warranty vs American Home Shield

Both top providers in the industry, Choice Home Warranty and American Home Shield are well-known home warranty companies with robust packages and offerings. The two companies are available almost nationwide and offer flexible home warranty plans. 

Choice Home Warranty and American Home Shield, although similar in many ways, differ in areas including service fee, annual cost, contract, coverage, industry experience, customer reviews, and more. Keep reading to learn more about Choice Home Warranty vs. American Home Shield and to decide which company is the better option for you. 
Choice Home Warranty logo verified_user
#1 Choice Home Warranty
8.6 Overall Score
3.5
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(4,872)
American Home Shield logo verified_user
#7 American Home Shield
6.2 Overall Score
3
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(2,052)

Overview

Choice Home Warranty

American Home Shield

Average Cost Per Year
Average Cost Per Year
$420
Varies by Location
State Coverage
State Coverage
48 States
49 States
Average Service Fee
Average Service Fee
$60
$100
Contract Length
Contract Length
1 Year
None
Time In Business
Time In Business
11 Years
48 Years

Ratings

Choice Home Warranty

American Home Shield

Overall Score
Overall Score
8.6 of 10
6.2 of 10
Review Score
Review Score
3.5
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3.0
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Value for Money
Value for Money
3.4
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3.1
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Quality of Product or Service
Quality of Product or Service
3.3
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3.0
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Customer Service
Customer Service
3.4
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3.0
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Company Trustworthiness
Company Trustworthiness
3.3
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3.0
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Likely to Recommend
Likely to Recommend
5.9 of 10
5.1 of 10

Reviews

Choice Home Warranty

American Home Shield

Number of Reviews
Number of Reviews
4,872
2,052
Review Breakdown
Review Breakdown
3.5
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5 star
48%
4 star
13%
3 star
7%
2 star
6%
1 star
28%
3.0
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5 star
41%
4 star
8%
3 star
6%
2 star
5%
1 star
40%

Reviews for Choice Home Warranty

Helpful Favorable Review

Verified Customer

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Harriette
December 13th, 2019 Lutz, FL DETAILS
Value for your money
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Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They respond immediately to my concerns and requests. Whether I call them or email them I always get a quick response. I used them recently when my washer wasn't working. They came out and fixed it. They always honor the warranty by sending someone out and if it's not something that's covered they tell my immediately.


Helpful Critical Review

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Julie Michel
December 13th, 2019 Middletown, MO DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
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Customer service
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Company trustworthiness
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They didn't disclose pertinent info and do NOT cover what they claim. Took 14 days to dispatch a company for a water heater. The company came 4 times to do more damage than was original claim. Busted walls, sewer backed up in to house and misdiagnosed water heater. 30 DAYS without hot water. Replaced, at their recommendation to find out it was a $12 part. Called in new claim this am, talked to a manager and specifically named Mounts Plumbing to never be sent to my home again. Guess who they dispatched this afternoon!!! 😡


Reviews for American Home Shield

Helpful Favorable Review

starstarstarstarstar
Christine
December 13th, 2019 Des Moines, IA

My furnace made an insane noise then had no heat and I had only been in my home two weeks. I scheduled a service and they were able to get a technician in that day and they had the part and replaced it. It was covered under my warranty and was just a smooth and easy process. I feel blessed!


Helpful Critical Review

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Terry Wright
December 13th, 2019 Jacksonville, FL DETAILS
Value for your money
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Quality of product or service
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Customer service
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Company trustworthiness
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I call November 4th 2019 for my refrigerator. The contractors was no good. Are supposed to reimburse the fee they didn't do it. They lied to me every time I call them. I heard them laughing at me in the background. I wouldn't wish this experience on my enemy. It should be a law against how they handled me. December 11th and the refrigerator still not fixed and must $75 have not been returned . I've been with them for 6 years. Unbelievable but true.


The Final Word

Service Fee (Winner: Choice Home Warranty)
Choice Home Warranty's repair costs are $60 for every service call. American Home Shield charges $75, $100, or $125 for its service fee. You can select which price you want, but it will make the overall price of your home warranty fluctuate. If you choose the cheaper $75 service fee, your home warranty plan will be $180 more expensive when compared to the $125 service fee option.

Even with the flexible service fee options that AHS has, CHW still has cheaper repair costs.

Home Warranty Cost (Winner: Choice Home Warranty)
Although CHW and AHS have similar price points for their warranty plans, CHW has a cheaper service call fee, which makes its overall service cheaper. However, AHS does have cheaper add-on coverage options, which we'll discuss more below.

Contract (Winner: American Home Shield)
American Home Shield and Choice Home Warranty both require a one-year service contract. However, AHS offers month-to-month contracts after the first year of coverage, while CHW requires a one-year service contract each time you renew your plan.

Basic Coverage (Winner: Choice Home Warranty)
  • American Home Shield's Combo Plan: $599.88 (based on a $75 service fee)
  • Choice Home Warranty's Combo Plan: $495 (based on a $60 service fee)
Because American Home Shield's basic warranty coverage is separated into a Systems Plan and an Appliances Plan, you cannot have coverage for both unless you choose the Combo Plan or select the individual items you want a la carte. Choice Home Warranty is the better option if you want a prearranged home warranty plan with both major appliances and systems. 

Choice Home Warranty's Basic Plan includes the following:
  • Heating system
  • Electrical system
  • Plumbing system
  • Plumbing stoppage
  • Water heater
  • Whirlpool bathtub
  • Oven/range/stove
  • Cooktop
  • Dishwasher
  • Built-in microwave
  • Garbage disposal
  • Ductwork
  • Garage door opener
  • Ceiling and exhaust fans
American Home Shield offers two basic plans that separate system and appliance coverage. Both basic plans are the same price. The Appliances Plan includes the following items:
  • Refrigerator
  • Range/oven/cooktop
  • Clothes washer
  • Clothes dryer
  • Dishwasher
  • Built-in microwave oven
  • Trash compactor
  • Freestanding ice maker
  • Garage door opener
  • Built-in food center
American Home Shield's Systems Plan warranty covers these items:
  • Air conditioner and ductwork
  • Heating and ductwork
  • Electrical
  • Doorbells 
  • Smoke detectors
  • Ceiling fans
  • Plumbing (including stoppages)
  • Water heater
  • Garbage disposal
  • Instant hot/cold water dispenser
  • Central vacuum
Combo Coverage (Winner: American Home Shield)
  • American Home Shield's Combo Plan: $719.88 (based on a $75 service fee)
  • Choice Home Warranty's Combo Plan: $600 (based on a $60 service fee)
American Home Shield has better combo coverage because it covers the following systems and appliances in its combo plan that Choice Home Warranty does not: doorbells, smoke detectors, instant hot/cold water dispenser, central vacuum, trash compactor, free-standing ice maker, and built-in food center. Also, when comparing AHS's and CHW's combo plans, CHW only has one item that AHS doesn't and that's coverage for a whirlpool bathtub. Unless this is a deal breaker for you, AHS is the better option for combo coverage.

Add-On Coverage Options (Winner: American Home Shield)
When comparing add-on warranty coverage options, American Home Shield offers the better price on each of these three items:
  • Pool and spa (AHS charges $159.96 per year; CHW charges $180)
  • Septic pump (AHS charges $30 per year; CHW charges $40)
  • Well pump (AHS charges $84.96 per year; CHW charges $100)
Time in Business (Winner: American Home Shield)
American Home Shield is the founder of the home warranty industry and has been in business since 1971. Choice Home Warranty has only been in business for a little over a decade since its founding in 2008. If you prefer the company with the most industry experience, American Home Shield is the best option.

Customer Reviews (Winner: Choice Home Warranty)
Choice Home Warranty and American Home Shield are similar when it comes to customer feedback. Both warranty companies have average star ratings with many positive thoughts as well as negative. However, Choice Home Warranty does have an overall higher star-rating from consumers when compared to American Home Shield. Choice Home Warranty ranks highest in regards to value for your money and customer service, while American Home Shield ranks highest for value for your money and ranks lowest in customer service and company trustworthiness.

Choice Home Warranty vs American Home Shield: Which is the Better Option?
Both Choice Home Warranty and American Home Shield are service providers with robust home warranty plans at affordable price points. When deciding which company is best for you, it depends on what you're looking for. If you want a basic home warranty plan that covers both major systems and appliances at an affordable price, Choice Home Warranty is your better option. In comparison, if you want a home warranty plan for only select systems or only select appliances, American Home Shield is the better choice since it has a basic plan exclusively for both.

If you're looking for a combo plan with the most coverage and you don't mind paying a little more, American Home Shield is better for you. Although AHS's combo plan is pricier than CHW's, AHS offers coverage for a few additional items that Choice Home Warranty does not, making its coverage more extensive.

Overall, Choice Home Warranty wins in these areas: service fee price, warranty cost, basic coverage options, and customer reviews. 

American Home Shield wins in these areas: contract length, combo coverage, add-on coverage, and industry experience.

top choice

Choice Home Warranty
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