Universal Home Protection was founded in 1992 and is headquartered in Madison, Wisconsin. The company's warranties are priced competitively; however, it only provides service to Wisconsin, northern Illinois, and the Chicago area.
Universal Home Protection is a small company, and as such able to offer its customers personalized service. The company's social media channels illustrate its commitment to connect with its customers on a personal level, both those who have been complementary as well as those who have not.
Customers receive comprehensive protection for their home's systems and built-in appliances with Universal Home Protection's plans. The premium for these plans and the deductibles are comparable to many in the industry.
Existing customers have complained about the company's exclusions to coverage, such as for a leaking dishwasher, air conditioning unit, or plumbing problems on Universal Home Protection's Facebook page. Of these complaints, the company has made efforts with several to connect and explain the reasons that the repairs were not covered. Any problem that is deemed to be pre-existing or having been previously worked on is subject to refusal by the company.
Of note is that if separate incidents are included in a service call, these are each liable to the deductible, without exception. For example, if a customer has a problem with the sink, shower, and toilet, the deductible for repair would be $75 each, rather than $75 for the visit.
At the writing of this review, the company only serves the state of Wisconsin and northern Illinois (including Chicago). This limitation is obviously exclusionary to the majority of the population of the United States.
BEWARE OF THIS SCAM! They wont cover something if it wasnt maintained properly. If you're buying a house. How do you know if something was maintained properly or not? And its your responsibility to understand how HVAC and appliances work to know if the previous owners did proper maintenance. Here is the kicker. They send out technicians that decide if something was maintained properly or not so they basically have a golden ticket to get out of covering anything.