Universal Home Protection

Personalized Customer Service

Universal Home Protection is a small company, and as such able to offer its customers personalized service. The company's social media channels illustrate its commitment to connect with its customers on a personal level, both those who have been complementary as well as those who have not.

Comprehensive and Competitive Protection

Customers receive comprehensive protection for their home's systems and built-in appliances with Universal Home Protection's plans. The premium for these plans and the deductibles are comparable to many in the industry. 

Exclusions to Coverage

Existing customers have complained about the company's exclusions to coverage, such as for a leaking dishwasher, air conditioning unit, or plumbing problems on Universal Home Protection's Facebook page. Of these complaints, the company has made efforts with several to connect and explain the reasons that the repairs were not covered. Any problem that is deemed to be pre-existing or having been previously worked on is subject to refusal by the company.

Per-Incident Charges

Of note is that if separate incidents are included in a service call, these are each liable to the deductible, without exception. For example, if a customer has a problem with the sink, shower, and toilet, the deductible for repair would be $75 each, rather than $75 for the visit.

Small Geographic Service Area

At the writing of this review, the company only serves the state of Wisconsin and northern Illinois (including Chicago). This limitation is obviously exclusionary to the majority of the population of the United States. 

View Best Home Warranty Companies