United Home Warranty

• Competitive Claims Process
• 30-Day Workmanship Guarantee
• Plan Selection

Competitive Claims Process

Similar to other companies, you can submit a claim online or over the phone at any time. After you submit a claim, United Home Warranty will assign you a contractor from its network. The contractor will contact you to schedule an appointment to diagnose and make the repair if covered.

United Home Warranty's contractors are licensed and qualified. They also carry workers compensation, third-party general, and automobile liability coverage.

If your item is not repairable, you may be offered a replacement instead.

30-Day Workmanship Guarantee

The home warranty provider offers a 30-day workmanship guarantee, which is fairly standard for the industry. Some companies offer longer guarantees and also guarantee parts.

Plan Selection

United Home Warranty offers three plan options with 13-month contracts and a 10-day waiting period. The company's contract length is long for the industry. The 10-day waiting period is also short compared to the industry's common 30-day waiting period. 

Contract fee costs are available online. However, information about the service fee is limited online.

The Basic Plan covers appliances — refrigerators, ranges, cooktops, ovens, dishwashers, built-in microwaves, built-in food centers, clothes washers, clothes dryers, garage door openers, and trash compactors.

The Basic Plan starts at $29.99 per month.

The Premium Plan covers systems — air conditioning, heating, plumbing, and electrical. You'll also benefit from coverage for water heaters, smoke detectors, ceiling fans, central vacuum, instant hot and cold water dispensers, and garbage disposals.

This plan starts at $32.99 per month.

If you're interested in full coverage, the VIP Plan offers the same coverage of the Basic and Premium plans. It starts at $54.99 per month.

Each of these plans is customizable. You can add coverage for a guest unit, septic tank, well pump, pool, and spa to your plan.

• No Online Sample Contract
• Incomplete Website
• Limited Customer Insight

No Online Sample Contract

It's difficult to find a sample contract online. If you want to review a sample contract, you'll need to contact the company directly for more information. It's unclear who you should contact from the company's website since the FAQ section does not specify that information.

Since a sample contract is not easily accessible online, it's difficult to compare United Home Warranty's limitations and exclusions to industry norms. 

Typically, home warranty companies do not cover pre-existing conditions, natural disasters, misuse, poor maintenance, etc. Most home warranty companies also only cover specific parts of a covered system or appliance, so you'll want to review a contract for this information.

Information regarding United Home Warranty's cancellation policy is also limited online. Be sure to ask for this information as you consider working with the company.

Most home warranty companies offer a full reimbursement during the first 30 days of the contract if you've made no claim. 

Generally, if you cancel after the first 30 days or have made a claim, you'll receive a refund of the remaining contract term minus the cost of your claim and a cancellation fee. In some cases, you may end up owing the company to cancel the contract.

Most home warranty companies will automatically renew your contract at their discretion. If you don't want to renew, you'll need to notify the company in advance.

Incomplete Website

The company's website also has some sections that are incomplete. For example, its section that features customer testimonials has the Latin "lorem ipsum" script instead of featuring reviews from customers.

Limited Customer Insight

Best Company has not received many United Home Warranty reviews. Conclusions about the customer experience are not available.