United Home Warranty is a home warranty company based in Pasadena, California, and founded in 2017. United Home Warranty mentions customer service as one of its key values, aiming to “build trusting relationships through open and honest communication with our customers.”

United Home Warranty serves customers in California.

The Good

  • No Claim Limit
  • 24-Hour Customer Service
  • Plan Options
  • Repair or Replace Guarantee
  • One Month Free
  • Coverage Information

No Claim Limit

United Home Warranty does not limit the number of claims a customer can make. Claim limits can be a frustrating part of home warranty that prevents you from receiving the help you need, so this is an excellent feature.

24-Hour Customer Service

Customers can file claims online or over the phone. Some competitors have long phone wait times and don’t offer the option to file online, which can create an inconvenience. Giving you two filing options increases flexibility and ease of use.

Plan Options

United Home Warranty has three plans: the Basic Plan, Premium Plan, and VIP Plan. Prices vary from $23.99 to $54.99 per month, depending on which plan you choose and the service fee price you select. New customers will also get a service fee coupon for whichever plan they choose, waiving the first service fee.

Basic Plan

The Basic Plan has several features that cover typical appliances and concerns:

  • Refrigerator
  • Ice maker
  • Range/oven/cooktop
  • Clothes washer
  • Clothes dryer
  • Dishwasher
  • Built-in microwave
  • Trash compactor
  • Garage door openers
  • 1 free month

The price options for a Basic Plan are as follows:

  • $23.99 per month — $85 service fee
  • $26.99 per month — $75 service fee
  • $29.99 per month — $65 service fee

Premium Plan

The Premium Plan has all the features of the Basic Plan, but it also covers a couple major systems:

  • Electrical
  • Plumbing (including stoppages)

Like the Basic Plan, customers have a few options for Premium pricing:

  • $26.99 per month — $85 service fee
  • $29.99 per month — $75 service fee
  • $32.99 per month — $65 service fee

VIP Plan 

The VIP Plan covers all Basic and Premium Plan features in addition to several more appliances and systems:

  • Air conditioning
  • Heating
  • Doorbells
  • Smoke detectors
  • Ceiling fans
  • Water heater
  • Garbage disposal
  • Instant hot/cold water dispensers

The VIP plan has three pricing options:

  • $48.99 per month — $85 service fee
  • $51.99 per month — $75 service fee
  • $54.99 per month — $65 service fee

Repair or Replace Guarantee

United Home Warranty guarantees that if a product that is covered can’t be repaired, the company will replace it or give the customer another solution. Unhelpful repair attempts are one of the most common complaints about home warranty companies, so having alternative solutions will help if your appliance can’t be repaired.

One Month Free

New customers can enjoy one free month when they choose a plan with United Home Warranty. In addition, new customers get a coupon for the first service fee, which is a $75 value.

Coverage Information

On its website, United Home Warranty outlines what is and isn't covered for various appliances on its plans. You can view limits and examples of features that United will not repair or replace. This will prevent customers from misunderstanding coverage and gives you a better idea of what to expect from a plan.

The Bad

  • Only Serves California
  • New Business

Only Serves California

While this is a drawback for the residents of 49 other states, residents of California might consider this a benefit. Larger home warranty companies sometimes neglect customers because of the scope of their business. However, home warranty companies that are able to serve a large area can also demonstrate a track record of success despite being a large-scale operation. Choosing a home warranty company that operates only in your state can be a matter of preference.

New Business

United Home Warranty has been in business since 2017. This is another factor that you might consider a benefit, because it means the company has a fresh outlook on the home warranty industry, but you might also consider it a drawback if you want an established home warranty company with a history of service.

The Bottom Line

United Home Warranty is fairly new to the industry and has been in business since 2017. However, the company seems to be on the right track for building its brand and offering customers quality service through a variety of plan options. You might prefer a service like United Home Warranty because it's local to California, or you may prefer a larger company for a home warranty.

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User Reviews

Star Rating

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23 Reviews

Review Breakdown

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Sentiment Criteria

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Ivette Helfend

February 19th, 2020 Los Angeles, CA

This is the best company out there! I have never had any issues with them. They respond quickly to your issues and most important, they send out quality companies to do the work! I have been with them for years! My entire family has United Home Warrantee. They are truly the best!!!!

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Reply from United Home Warranty

Feb 20, 2020

Ivette, Thank you for sharing your experiences with us. We look forward to our continued business together. Have a great day.

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Maro

February 19th, 2020 La Cañada Flintridge, CA DETAILS arrow_drop_down
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United Home Warranty is the only company that I know that does services on time, keeps promises, pricing is amazing, 24 hour service is as guaranteed. Customer service representatives are knowledges and they do keep customers satisfied. Thank you UHW for your high quality of service. Thank you Andy and other employees in that department for your hard work. We are satisfied and happy to be your customer for so long. And we look forward to be with UHW as long as your company exists. Thank you

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Reply from United Home Warranty

Feb 20, 2020

Maro, Thank you for sharing your experiences with us. We are happy that you were happy with your experience. We look forward to our continued business together. Have a great day.

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Lisa

March 25th, 2020 Pasadena, CA DETAILS arrow_drop_down
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Always handled my problems within 24 hours.

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Reply from United Home Warranty

Mar 26, 2020

Hello Lisa, Thank you for your kind review. We are pleased to hear that you have been satisfied with our services. Please reach out to us for any future needs as we are always happy to assist. Sincerely, United Home Warranty

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Tiffany A

March 20th, 2020 South Gate, CA DETAILS arrow_drop_down
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It was easy to ask for service online. They called us the same day to let us schedule for our bathroom leak. The guy was available the following day and got the job done quickly. We appreciated the quality service all so much.

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Reply from United Home Warranty

Mar 20, 2020

Hello Tiffany, Thank you for your kind review. We are pleased to hear that you have been satisfied with our services. Please reach out to us for any future needs as we are always happy to assist. Sincerely, United Home Warranty

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Brianna

March 20th, 2020 Newport Coast, CA DETAILS arrow_drop_down
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Very happy with "Jack" our plumber that arrived right on time and quickly fixed the problem. He had everything in his van.

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Reply from United Home Warranty

Mar 20, 2020

Hello Brianna, Thank you for your kind review. We are pleased to hear that you have been satisfied with our services. Please reach out to us for any future needs as we are always happy to assist. Sincerely, United Home Warranty

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Alexis C

March 20th, 2020 Yakima, WA DETAILS arrow_drop_down
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I called UHW and within a few hours I was called by the company of my choice and they were here the next day to fix my fridge.

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Reply from United Home Warranty

Mar 20, 2020

Hello Alexis, Thank you for your kind review. We are pleased to hear that you have been satisfied with our services. Please reach out to us for any future needs as we are always happy to assist. Sincerely, United Home Warranty

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Juan H.

March 18th, 2020 Los Angeles, CA DETAILS arrow_drop_down
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Customer service always answers my calls and are very good about answering my questions. I had a leak with my garbage disposal, and they sent out a tech to fix it. In the end they replaced it and installed a new one for me.

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Reply from United Home Warranty

Mar 18, 2020

Hello Juan, Thank you for your kind review. We are pleased to hear that you have been satisfied with our services. Please reach out to us for any future needs as we are always happy to assist. Sincerely, United Home Warranty

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Holly C.

March 17th, 2020 Los Angeles, CA DETAILS arrow_drop_down
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I was very pleased with the quick response from United Home Warranty and the Professionalism of the person that was sent out to take care of my problem.

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Reply from United Home Warranty

Mar 17, 2020

Hello Holly, Thank you for your kind review. We are pleased to hear that you have been satisfied with our services. Please reach out to us for any future needs as we are always happy to assist. Sincerely, United Home Warranty

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Verified Customer

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Leticia Garcia

March 16th, 2020 Long Beach, CA DETAILS arrow_drop_down
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One call takes care of my problem. Having this home warranty is such a relief. Takes care of a financial burden.

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Reply from United Home Warranty

Mar 16, 2020

Hello Leticia, Thank you for your kind review. We are pleased to hear that you have been satisfied with our services. Please reach out to us for any future needs as we are always happy to assist. Sincerely, United Home Warranty

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Gary G

March 16th, 2020 Los Angeles, CA DETAILS arrow_drop_down
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Great service techs, fast response to claims, great prices

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Reply from United Home Warranty

Mar 16, 2020

Hello Gary, Thank you for your kind review. We are pleased to hear that you have been satisfied with our services. Please reach out to us for any future needs as we are always happy to assist. Sincerely, United Home Warranty

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Tyler S.

March 13th, 2020 Panorama City, CA DETAILS arrow_drop_down
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I loved the plan options that they gave me so I didn't have to pay extra for things that I didn't need covered.

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Reply from United Home Warranty

Mar 14, 2020

Hello Tyler, Thank you for your kind review. We are pleased to hear that you have been satisfied with our services. Please reach out to us for any future needs as we are always happy to assist. Sincerely, United Home Warranty

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Zepyoor

March 12th, 2020 Los Angeles, CA DETAILS arrow_drop_down
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Handled my call within 24 hours, excellant manner and service. They also sent me a coupon for my first service to be free! Very happy with there services.

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Reply from United Home Warranty

Mar 13, 2020

Hello Zepyoor, Thank you for your kind review. We are pleased to hear that you have been satisfied with our services. Please reach out to us for any future needs as we are always happy to assist. Sincerely, United Home Warranty

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Armen M

March 10th, 2020 Hacienda Heights, CA DETAILS arrow_drop_down
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It was really easy to submit a claim using the online service request and the next day someone was contacting me to set up and appointment for my Dishwasher.

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Reply from United Home Warranty

Mar 11, 2020

Hello Armen, Thank you for your kind review. We are pleased to hear that you have been satisfied with our services. Please reach out to us for any future needs as we are always happy to assist. Sincerely, United Home Warranty

Verified Customer

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RUDY . S

March 3rd, 2020 Riverside, CA DETAILS arrow_drop_down
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They have taken care of all Home Repairs on a timely manner when I called them for service.

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Reply from United Home Warranty

Mar 06, 2020

Hello Rudy, Thank you for your kind review. We are pleased to hear that you have been satisfied with our services. Please reach out to us for any future needs as we are always happy to assist. Sincerely, United Home Warranty

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Jennifer

March 2nd, 2020 Costa Mesa, CA DETAILS arrow_drop_down
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I have had UHW for little over a year now. They have covered everything that is stated on the contract. I also refer them out to my friends and family and have had no negative response with them. Great value for the money. It pays for itself!

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Reply from United Home Warranty

Mar 02, 2020

Hello Jennifer, Thank you for your kind review. We are pleased to hear that you have been satisfied with our services. Please reach out to us for any future needs as we are always happy to assist. Sincerely, United Home Warranty

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Paul

March 2nd, 2020 Temecula, CA DETAILS arrow_drop_down
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Every time I have used my service, it's been a great experience. I'm so happy that this is something that I don't have to be worried about. They are very professional and help with all of your service needs.

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Reply from United Home Warranty

Mar 02, 2020

Hello Paul, Thank you for your kind review. We are pleased to hear that you have been satisfied with our services. Please reach out to us for any future needs as we are always happy to assist. Sincerely, United Home Warranty

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Mike

March 1st, 2020 Corona, CA DETAILS arrow_drop_down
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I had a great experience. I had personalized service experts who knew the layout of my home and recommended the best options for me to cover my home.

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Reply from United Home Warranty

Mar 01, 2020

Hello Mike, Thank you for your kind review. We are pleased to hear that you have been satisfied with our services. Please reach out to us for any future needs as we are always happy to assist. Sincerely, United Home Warranty

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David

March 1st, 2020 Riverside, CA DETAILS arrow_drop_down
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Great company! So far I've used them twice one for my refrigerator and one for my dryer. All my repairs were done promply and professionaly with a certified tech. Thank you David

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Reply from United Home Warranty

Mar 01, 2020

Hello David, Thank you for your kind review. We are pleased to hear that you have been satisfied with our services. Please reach out to us for any future needs as we are always happy to assist. Sincerely, United Home Warranty

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Chris

March 1st, 2020 Riverside, CA DETAILS arrow_drop_down
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When our A/C went out and we could not find the problem, I called UHW and they had a tech at my house within a day. They found the problem and the tech had the part in stock, so they fixed the problem the same day. Thanks UHW

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Reply from United Home Warranty

Mar 01, 2020

Hello Chris, Thank you for your kind review. We are pleased to hear that you have been satisfied with our services. Please reach out to us for any future needs as we are always happy to assist. Sincerely, United Home Warranty

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Robert

March 1st, 2020 Costa Mesa, CA DETAILS arrow_drop_down
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My Dishwasher wasn't working properly for a couple days. I called UHW to put in a claim and they had a tech out the same day. The tech answered my questions and was able to locate a new part to fix the problem. Thank you United Home warranty!

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Reply from United Home Warranty

Mar 01, 2020

Hello Robert, Thank you for your kind review. We are pleased to hear that you have been satisfied with our services. Please reach out to us for any future needs as we are always happy to assist. Sincerely, United Home Warranty

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Mary

February 19th, 2020 Pasadena, CA DETAILS arrow_drop_down
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Been a long time customer and they were really easy to use and have been very professional with there services.

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Reply from United Home Warranty

Feb 20, 2020

Mary, Thank you for sharing your experiences with us. We are happy that you were happy with your experience. We look forward to our continued business together. Have a great day.

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Marine

February 19th, 2020 Pasadena, CA DETAILS arrow_drop_down
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I have been using their services for a few years and they are excellent , they respond very quickly and give you all the information who will be the technician and when they will arrive. All I can say I’m very happy working with this company!

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Reply from United Home Warranty

Feb 20, 2020

Marine, Thank you for sharing your experiences with us. We look forward to our continued business together. Have a great day.

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Andy

February 12th, 2020 Pasadena, CA DETAILS arrow_drop_down
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I never had any problems with this company. They respond to your needs right away and give you your info who will be coming, and there online portal is very user friendly and very easy to use.

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Reply from United Home Warranty

Feb 17, 2020

Hello Andy, Thank you for choosing United Home Warranty, We look forward to servicing you again.

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