United Home Warranty is a home warranty company based in Pasadena, California, and founded in 2017. United Home Warranty mentions customer service as one of its key values, aiming to “build trusting relationships through open and honest communication with our customers.”

United Home Warranty serves customers in California.

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The Good

  • No Claim Limit
  • 24-Hour Customer Service
  • Plan Options
  • Repair or Replace Guarantee
  • One Month Free
  • Coverage Information

No Claim Limit

United Home Warranty does not limit the number of claims a customer can make. Claim limits can be a frustrating part of home warranty that prevents you from receiving the help you need, so this is an excellent feature.

24-Hour Customer Service

Customers can file claims online or over the phone. Some competitors have long phone wait times and don’t offer the option to file online, which can create an inconvenience. Giving you two filing options increases flexibility and ease of use.

Plan Options

United Home Warranty has three plans: the Basic Plan, Premium Plan, and VIP Plan. Prices vary from $23.99 to $54.99 per month, depending on which plan you choose and the service fee price you select. New customers will also get a service fee coupon for whichever plan they choose, waiving the first service fee.

Basic Plan

The Basic Plan has several features that cover typical appliances and concerns:

  • Refrigerator
  • Ice maker
  • Range/oven/cooktop
  • Clothes washer
  • Clothes dryer
  • Dishwasher
  • Built-in microwave
  • Trash compactor
  • Garage door openers
  • 1 free month

The price options for a Basic Plan are as follows:

  • $23.99 per month — $85 service fee
  • $26.99 per month — $75 service fee
  • $29.99 per month — $65 service fee

Premium Plan

The Premium Plan has all the features of the Basic Plan, but it also covers a couple major systems:

  • Electrical
  • Plumbing (including stoppages)

Like the Basic Plan, customers have a few options for Premium pricing:

  • $26.99 per month — $85 service fee
  • $29.99 per month — $75 service fee
  • $32.99 per month — $65 service fee

VIP Plan 

The VIP Plan covers all Basic and Premium Plan features in addition to several more appliances and systems:

  • Air conditioning
  • Heating
  • Doorbells
  • Smoke detectors
  • Ceiling fans
  • Water heater
  • Garbage disposal
  • Instant hot/cold water dispensers

The VIP plan has three pricing options:

  • $48.99 per month — $85 service fee
  • $51.99 per month — $75 service fee
  • $54.99 per month — $65 service fee

Repair or Replace Guarantee

United Home Warranty guarantees that if a product that is covered can’t be repaired, the company will replace it or give the customer another solution. Unhelpful repair attempts are one of the most common complaints about home warranty companies, so having alternative solutions will help if your appliance can’t be repaired.

One Month Free

New customers can enjoy one free month when they choose a plan with United Home Warranty. In addition, new customers get a coupon for the first service fee, which is a $75 value.

Coverage Information

On its website, United Home Warranty outlines what is and isn't covered for various appliances on its plans. You can view limits and examples of features that United will not repair or replace. This will prevent customers from misunderstanding coverage and gives you a better idea of what to expect from a plan.

The Bad

  • Only Serves California
  • New Business

Only Serves California

While this is a drawback for the residents of 49 other states, residents of California might consider this a benefit. Larger home warranty companies sometimes neglect customers because of the scope of their business. However, home warranty companies that are able to serve a large area can also demonstrate a track record of success despite being a large-scale operation. Choosing a home warranty company that operates only in your state can be a matter of preference.

New Business

United Home Warranty has been in business since 2017. This is another factor that you might consider a benefit, because it means the company has a fresh outlook on the home warranty industry, but you might also consider it a drawback if you want an established home warranty company with a history of service.

The Bottom Line

United Home Warranty is fairly new to the industry and has been in business since 2017. However, the company seems to be on the right track for building its brand and offering customers quality service through a variety of plan options. You might prefer a service like United Home Warranty because it's local to California, or you may prefer a larger company for a home warranty.

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User Reviews

Star Rating

4.9
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7 Reviews

Review Breakdown

5 star
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4 star
14%
3 star
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1 star
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Sentiment Criteria

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Gary G

May 18th, 2020 Panorama City, CA DETAILS arrow_drop_down
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when I bought my house the seller paid for the home warranty plan and I’ve used them twice already. I haven’t had a problem with them once and they always gave me the best quality service

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David

May 18th, 2020 Porter Ranch, CA DETAILS arrow_drop_down
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I used them when I sold my house and they were really fast to get a plan for me and very professional

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Brianna

March 20th, 2020 Newport Coast, CA DETAILS arrow_drop_down
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Very happy with "Jack" our plumber that arrived right on time and quickly fixed the problem. He had everything in his van.

United Home Warranty Logo

Reply from United Home Warranty

Mar 20, 2020

Hello Brianna, Thank you for your kind review. We are pleased to hear that you have been satisfied with our services. Please reach out to us for any future needs as we are always happy to assist. Sincerely, United Home Warranty

Verified Customer

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Leticia Garcia

March 16th, 2020 Long Beach, CA DETAILS arrow_drop_down
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One call takes care of my problem. Having this home warranty is such a relief. Takes care of a financial burden.

United Home Warranty Logo

Reply from United Home Warranty

Mar 16, 2020

Hello Leticia, Thank you for your kind review. We are pleased to hear that you have been satisfied with our services. Please reach out to us for any future needs as we are always happy to assist. Sincerely, United Home Warranty

Verified Customer

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RUDY . S

March 3rd, 2020 Riverside, CA DETAILS arrow_drop_down
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They have taken care of all Home Repairs on a timely manner when I called them for service.

United Home Warranty Logo

Reply from United Home Warranty

Mar 06, 2020

Hello Rudy, Thank you for your kind review. We are pleased to hear that you have been satisfied with our services. Please reach out to us for any future needs as we are always happy to assist. Sincerely, United Home Warranty

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Paul

March 2nd, 2020 Temecula, CA DETAILS arrow_drop_down
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Every time I have used my service, it's been a great experience. I'm so happy that this is something that I don't have to be worried about. They are very professional and help with all of your service needs.

United Home Warranty Logo

Reply from United Home Warranty

Mar 02, 2020

Hello Paul, Thank you for your kind review. We are pleased to hear that you have been satisfied with our services. Please reach out to us for any future needs as we are always happy to assist. Sincerely, United Home Warranty

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Andy

February 12th, 2020 Pasadena, CA DETAILS arrow_drop_down
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I never had any problems with this company. They respond to your needs right away and give you your info who will be coming, and there online portal is very user friendly and very easy to use.

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Reply from United Home Warranty

Feb 17, 2020

Hello Andy, Thank you for choosing United Home Warranty, We look forward to servicing you again.

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