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Select Home Warranty

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6.0

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LAST UPDATED: May 31st, 2023

Select Home Warranty has a proven track record of success. Several customers mention excellent customer service in Select Home Warranty reviews, and the company offers very competitive pricing. The warranty company has a free online quote generator and allows customers to file claims online. The home warranty company is headquartered in Mahwah, New Jersey, and has been in operation since 2011.

Read Select Home Warranty reviews below to see what real consumers have to say about the warranty service provider.

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The Good

  • Online Claims Submissions
  • Coverage Options
  • Promotions
  • Helpful Website

Online Claim Submissions

Submitting claims is simple through the online submission form on Select Home Warranty's website, regardless of what warranty policy you have. All a customer must do is input their personal information and policy number, as well as a description of the problem. A Select Home Warranty claims representative will then contact you shortly after your submission. This provides peace of mind to homeowners, ensuring them a technician will be contacted quickly and be scheduled to repair or replace the problematic appliance in a short amount of time.

Coverage Options

Select Home Warranty has multiple coverage options for homeowners, buyers and sellers, contractors, and people in real estate. Customers also have the choice to upgrade to Gold Care or Platinum Care if they aren't satisfied with the Bronze Care home warranty plan and they want more peace of mind. If customers are willing to spend a bit extra, Select Home Warranty offers packages that cover all major appliances and home systems. A detailed list of all appliances that are covered for each home warranty plan is as follows:

Bronze Care

  • Washing machine
  • Clothes dryer
  • Garbage disposal
  • Refrigerator
  • Stove/oven
  • Built-in microwave oven
  • Cooktop
  • Dishwasher

Gold Care

  • Electrical system
  • Air conditioning & cooling 
  • Ductwork
  • Plumbing system
  • Water heater
  • Heating system

Platinum

  • All covered items in Bronze Care and Gold Care

Optional Coverage

  • Pool
  • Central vacuum
  • Second refrigerator
  • Sump pump
  • Well pump
  • Roof leak
  • Stand-alone freezer
  • Lawn sprinkler system
  • Septic systems
  • Ice maker (in-refrigerator)
  • Lighting fixtures/plumbing fixtures
  • Additional air conditioning unit (each)
  • Additional heat/furnace (each)
  • Spa

Promotions

Select Home Warranty offers the occasional promotion. In the past, the warranty company has offered up to $200 discounts on the plan pricing, has given customers a few months of free home warranty coverage, and has even offered free roof coverage to new customers. These plans are usually time-sensitive and have deadlines, so new and potential customers would be wise to take advantage of promotions when they come along.

Helpful Website

Select Home Warranty has an extensive website that is easy to use and has a wide selection of information. The website includes a free online quote generator, making it easy for customers to get an idea of what their individual pricing and coverage would be like if they went with Select Home Warranty. The company's website also has a FAQ page and Blog section where they answer common questions and discuss topics related to the industry. 

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The Bad

  • Repeat Service Fees
  • No Mobile App
  • State Availability

Repeat Service Fees

Select Home Warranty charges a service call fee, which customers will be expected to pay every time a technician visits their home, regardless of whether or not the item has been looked at recently. The payment must be paid at time of service, and failing to do so will result in your home service contract being suspended. If any suspension of the service contract occurs, this does not change or extend its original termination date. And any pre-existing conditions or malfunctions are not covered by the service contract. However, normal wear and tear of appliances is covered, and Select Home Warranty will repair it as part of the contract. Also, this is not uncommon within the home warranty industry to charge money for every time a repair person visits a customer's home. 

No Mobile App

Select Home Warranty does not offer a mobile app for Android or Apple devices, unlike some other home warranty companies. Mobile apps are useful for customers to submit claims or pay fees through their mobile device instead of having to access a desktop, so the fact that the company doesn't offer one makes some processes less convenient. 

State Availability

Service from this home warranty provider is available in most of the country. However, the company doesn't operate in the following states: 

Click on your state in the list above to see the best-ranked home warranty companies available in your area. 

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The Bottom Line

Select Home Warranty is a highly legitimate company that offers extremely competitive pricing, a number of package options, a simple online claims process, a helpful website, and occasional promotions. Select Home Warranty has a proven track record and is great for providing homeowners protection for the wear and tear of major systems and appliances and to save money through avoiding high repair costs. With many positive reviews, the customer satisfaction level seems to be high. The company backs up its quality service with great home warranty coverage options.

We recommend that customers consider Select Home Warranty for its fantastic service and home warranty plans.

Read hundreds of Select Home Warranty reviews below to hear what customers have to say about the home warranty provider. 

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Star Rating

3.6

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3,888 Reviews

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4 grade

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3 grade

3%

2 grade

3%

1 grade

29%

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Jim Lancaster, CA

DO NOT BUY THEIR PLANS! This company is a scam, I had a furnace issue in 20 degree weather. They said it would take 3 days to find a technician. We located one immediately, had them repair the furnace. They called back three days later to tell us to get it fixed and send them the bill. It's been months of phone calls and emails without payment. The government needs to investigate this crooked company. DO NOT BUY THEIR PLANS!

4 days ago

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Kim Hollenback Scottsdale, AZ

This company constantly finds a reason not to cover an item. When calling to inquire about a denial, asking for a supervisor, you are told a supervisor will call back but they never do! I recently had a covered plumbing issue, filed a claim and they dispatched a technician. The technician walked in, asked for the $60 service fee and THEN went to LOOK at the issue. He didn't do anything but take a picture and left, saying he'd contact the home warranty company. I then get an email from Select Home Warranty saying my claim was denied as slab leaks aren't covered. This WAS NOT a slab leak! It was a waste water line leak, which IS covered. I had another plumber come for a second opinion and they agreed with me, it WASN'T a slab leak. I called Select Home Warranty.

1 week ago

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M Wing Portland, OR

Last fall I ordered a home warranty from Select Home Warranty. The representative indicated it covered the furnace. Not part of the furnace, but the furnace. I paid the money and did not receive further information. A few weeks ago I noticed condensation coming from my furnace. I called and asked them to send information on my policy, and filed a claim. It was immediately denied. They did not even come out, just denied it. Not only that, they were extremely rude. I have had home warranties from other companies and I would definitely not recommend this company.

1 week ago Edited May 23, 2023

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Chris Martin

If I could score less than 1 star, I would. They tell you all of these appliances are covered, but also have every clause that overrides any coverage that you think you have. If your appliance is depreciated (which all appliances are), you will only receive the depreciated value toward a repair or replacement, which obviously won't ever cover the cost of a replacement, and rarely the cost of repair. Don't get fooled by the "We'll repair or replace your covered appliance" lip service.

1 week ago

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S Culver Waldorf, MD

Select Home Warranty's customer service is insulting to anyone that expects to get what they pay for. If your claim is anywhere near a substantial amount, you will get a complete and total run-around. My claim was place on April 30 and I did not receive any review until I had repeatedly call every day. Finally 16 days later, they denied my claim. The claim was for an air condditioning unit in FLORIDA where it was 90 degrees inside the home. I was forced to rent portable AC for my tenants; I incurred tremendous electric bills; and I was lied to repeatedly by employees who may as well have been robots. I would never do business with this disreputable firm. If your claim is of any significance, you will get no satisfaction. If I could give them NO stars, I would.

2 weeks ago

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Garrett Peterson Fair Oaks, CA

This company is awful. I've had their policy for over a year now and each claim I run into problems. First a representative told me something would be covered then after I paid the deductible the technician said it is not covered. Even after explaining that they're online rep told me it was covered, they would not waver. Currently I am trying to get a reimbursement form for a garbage disposal that I had to replace. I thought that they would replace it and install the new one. No. They tell me to buy it and install it myself or have somebody do it and they will reimburse up to $75. Well I've asked for the reimbursement form six different times four different representatives and sending it to two different emails. They will not send the form and they keep telling me that they've sent it. This is going on for months now for $75 reimbursement. I would definitely not choose this company.

3 weeks ago

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Kerri Kirkland San Diego, CA

I would leave ZERO if I could. Did all my research (except for looking on here) bad on me! and ended up going with Select Home Warranty as others have mentioned they pressure you into buying multiple years so you get a bigger discount. I ended up purchasing 3 years at 1655.93 for the 3 years. If I was smart I would have ran from this company. Anyway here we go! I bought a house in 2020 got a home warranty with the house and then when it expired decided to get another one because I like to play it safe than sorry. Fast forward to 2022 my dishwasher which was brand new with the house breaks and of course the manufacture warranty expired at one year. I call to place a claim with Select Home Warranty a guy comes out a week later to try to fix the dishwasher and then Select Home Warranty says it's too expensive to fix ($400) they will give me $100 to replace it. UMMM hello where can I find a dishwasher for $100?????????? So I argue with them, they say ok we will have GE come out, GE comes out and the part if on back order, fast forward it's been 2 months dishwasher not fixed I call to cancel and Select offers me a check for 300 total towards a new dishwasher I say ok (not smart) go and buy a new dishwasher. Now it's May 2023 and my ice maker on my fridge isn't work I call to place a claim and guess what... my ice maker isn't covered... my fridge it but my ice maker is NOT which is IN THE FRIDGE MIND YOU! I call to cancel again they are pro-rating me rate ok that is fair then charging me a $75 cancel fee ok still fair WAIT FOR IT and charging me the $327 they already gave me so basically I paid for a year of service paid a $75 service fee and also they are taking back the money they gave me which I PAID FOR THE WARRANTY FOR A YEAR. FREAKING COMPLETE BS RUN RUN RUN. COMPLETE SCAM.

3 weeks ago

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Nick Roberts

Select Home Warranty is a company of con artists. In one year, I’ve had to replace my water heater, refrigerator, and now my HVAC unit. They’ve found a way to weasel their way out of paying for anything by finding something in the fine print of their convoluted policy. “Shield Your Wallet” is an appropriate slogan for a company of thieves.

3 weeks ago

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Dean

When we needed them, the fellow who called on us was absolutely terrific and he knew what he was doing. He was courteous and professional. We needed it on a dishwasher. The fellow came out on time and he checked the whole system in case it was an interior panel that was going bad. He did his job and above his job and was extremely professional and polite. They've done everything they promised to do.

3 years ago

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Shahab Euless, TX

They provide service on time to the company and I don't have any complaints about them. What I needed they actually provided me. They fulfilled what my needs were. One time it was my dishwasher, one was a breaker issue, and one time it was my washing machine. Whatever issue it is, they always fixed it for me. The customer service people are cooperative.

3 years ago

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S East Northport, NY

Select Warranty is a complete scam. They advertise, market, and sell to you the false idea that if anything goes wrong in your home they will reimburse you for the full cost of the issue or damage. This is so far from the truth. My hot water heater stopped working in the middle of winter. First of all, it took them over 2 weeks to "resolve" the claim (they advertise 48 hours to resolve claims), and their version of resolving the claim was to offer me $300 on a $5,000 repair. Have you ever lived through a cold winter without hot water for 2 weeks? When I complained and threatened to cancel, they offered me $400. When I threatened again, they offered me $500. This company is a scam. STAY FAR AWAY! Their claims and customer call centers are based entirely in India and their agents read from a script repeatedly and try to prevent you from cancelling the policy. It is impossible to speak with someone in the US. If you insist on cancelling, they pass you on from one person to the next eventually claiming you have to speak to a supervisor. That person is never available and has to call you back "later". STAY FAR AWAY! In the end, I cancelled my policy and did not get a full refund. I cannot say this enough... STAY FAR AWAY! You have been warned.

2 months ago

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Lovely daisy Brooklyn, NY

I had to put in a claim for my water heater and select was able to send I actually used in the past to come out the same day to repair my problem. I was so happy that they took so much information from me over the phone so they can get it right the first time. Very happy with the service and will Definitely recommend to my friends and family.

2 years ago

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Aaron

I have had to use the warranty once and it was so simple to file a claim! My deductible was exactly what I was told it would be if I ever filed a claim! No issues and no screaming matches trying to get it covered! Thank you Select Home Warranty!

3 years ago

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Elaine Ceigler Chandler, AZ

This is the second year I've had Select Warranty. The first and second year both the reps were great! The first year the rep quoted me 1 extra month for free and he waived the 30 day waiting period. The problem being is they never send you any information on what you're getting! Had to use the warranty before 30 days and after many phone calls an arguments they came! This year ... they still haven't sent me anything saying what I get. I've left messages and the rep said he would send me the info! I have nothing stating he gave me 2 extra months for a lesser fee for fixing stuff . Getting ready to cancel if I don't get something in writing!

3 years ago

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Judy Murray

In general, I believe all home warranty companies, including Select Home Warranty, have clauses built into policies that a written in a way that makes it hard for consumers to know what is a "covered repair". These clauses are then used to disqualify a repair request. With respect to Select Home Warranty, I was particularly disappointed when I requested the company send a repair person to verify if the problem was what they told me would not be covered so I could at least get it fixed. I was told they do not send technicians to investigate uncovered repairs, but if I had another company fix the problem I could request reimbursement if they determined the problem to be covered by policy..

3 years ago

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Luther

I only used them one time, but everybody seemed to be on the ball and a repair person was here quickly. I had an upstairs AC unit that wasn't working and they came and checked it out and thankfully it only turned out to be a thermostat issue.

3 years ago

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Justin

They sold me the plan knowing that I live in the west and they do not provide coverage they don't provide true coverage for people on the west they only operate on east coast time and if you have a claim that you're trying to fill and you want to do it in the afternoon even if it's early afternoon you're going to, you have the strong possibility of running into a case for you can't get your claim approved and they're also not open on the weekends so it's incredibly difficult to get a claim approved and get service like this. Again their availability is really poor for people on the west and there aren't very clear about that when you sign up with them but they are friendly enough you know is there decent customer service.

3 years ago

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John

they were prompt and they were able to get everything resolved within a reasonable time. I needed my fridge repaired and I just put in a warranty ticket and within one business day somebody got a hold of me and schedule the appointment.

3 years ago

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Sylvia

The service is good. They got right back to me as soon as they could and got everything taken care of. It's a lot cheaper than going through a repairman and I'm on a fixed budget. I did have to have them come back when I had a circuit breaker problem because they didn't fix it complete but they did come back and redo and it's now working fine.

3 years ago

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Hardik

I needed select home warranty a few different times and it was a great experience. It's very handy and they provide excellent service, though with some kinds of repairs it takes a while and I have to follow up instead of someone reaching out.

3 years ago

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Debra

It is affordable. I did have some issues, but customer service was able to rectify them. They give you the contact information for the people that are supposed to be the contractors for the service so make sure they are really contracted and the first people they sent me, I called and they were not contracted and wanted me to pay for the service but they second people that were contracted did a great job.

3 years ago

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Linda

I'm very impressed with them, so impressed that I had my brother call and he just got a warranty for his house. Customer support is wonderful, every time I call in, the people know what they are doing and they get right back to you as soon as they can. To get our vacuum system fixed for just forty five dollars was impressive.

3 years ago

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Carol

I was happy with them for the most part though when my washing machine went out, they got somebody out within a day or two but then denied my claim and never let me know but it all worked out. When I used them for some electrical, they guy came out the same day and it was great. It didn't transfer with me when I moved, it would have nice if it transferred but everybody was not on the same page when I moved.

3 years ago

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Vernon

It was recommended to my by the owner of the house I purchased. I like their customer service, seems to be very respectful and highly professional. Every time I call them they respond immediately. When my garage door came out they responded in a couple hours and everything was taken care of.

3 years ago

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Darry

They have knowledgeable service technicians that have been able to get the job done in a minimal amount of time. They sent a tech out for my furnace and once everything was verified it got approved. It took about a week but we got it done.

3 years ago

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Bob

I had to recall one claim and they were very professional and very quick. The furnace stopped working and when I called, they had somebody out here the next day and they opened it up and went through it and replaced the thermostat I believe. They preformed what they said they would do and when they said they would do it.

3 years ago

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Becky

They respond quickly and get to the point. I had a washing machine that was out of balance and they had to come out and put clips on and everything went really slick. The time request was fairly quick and the repairs were done. Everything as per the contract.

3 years ago

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Denise

Our past situations, there have been some good ones and some bad ones. I didn't take the time to read my contract so I discovered that my air conditioning wasn't going to be covered. Though another time I called about it, they came and fixed it. The people are receptive and respond to me timely and were professional. I think the price is appropriate.

3 years ago

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Kathleen Norcross, GA

Couple small issues where I've had to call back and check up on things but other than that it's going well. I never had any issues with them not covering something. My dryer broke so they said that they would send me money for it and that took probably a couple weeks.

3 years ago

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Paul Leland, NC

The hot water heaters stopped working so I found somebody to fix it. I submit the bill to select home warranty and I got reimbursed. They're reliable and any time I've contacted them the person I spoke to was curious and knowledgeable.

3 years ago

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Cecil Austin, TX

We were traveling and our AC broke. The very next morning I called and I think that afternoon it got looked at. The repair person called select warranty to get approval and replaced it and so we were back up and running by early evening that day service within twenty four hours everything was fixed. In Texas that makes a big difference.

3 years ago

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Justin Monument, CO

Only times we've had issues they've been resolved quickly. We had a repair issue with our toilet. I called select home warranty they had a guy out in the next couple of days. It was great. When it came time to renew we had way too many phone calls and emails from them. Way to aggressive of a marketing campaign.

3 years ago

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Vishal Castle Rock, CO

They were able to send a plumber in a couple days when I called to report a problem. I think the customer service is excellent. They actually understand my problem quickly and try to give me a resolution as soon as possible. The contractors they hire have the same attention to detail. I do think they should give freedom to contractors for them to do their job instead of calling for approval.

3 years ago

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Peng Zhang San Jose, CA

I will give zero stars if I can. very slow response. I sent a mail for a claim Thursday morning and don't get any response till Friday night while they commit 24 hrs feedback. This has happened for the last two weeks since my cloth washer broke. It takes days and days to delay and finally after 10 days of endless calls, they told me I can get $250 cash settlements. I am disappointed that it takes 10 days for my case. Even if you keep calling them, nothing helps. Also, the cash settlement is not enough to replace a washer. (not as they advertised at all). Please avoid this company.

2 months ago

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Steve taylor

Fast, efficient, communication is okay! I was a little confused as to how the provider doing the work was to be paid. Althouse my first claim was to have no co-pay I received a call from them that you told him that You were not waiving it. It took three calls before it got straightened out. Overall I am pleased!

3 years ago

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Ernest Wilkinson Grand Prairie, TX

Service is good .I have not had to use it that much so far. I had a problem with my Garage door and ended up paying about what I would pay if I didn't have the warranty.All in all Select is about as good as you can get for the money. to

3 years ago

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Chris mcgaughey Houston, TX

On call outside so far, they have done a pretty good job kn response time. Seems to be getting better. I would like them to have more contracts with vendors in the Houston area. I am glad I paid up for 3 years for the service.

3 years ago

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June Greenlaw

Because the process of getting someone to fix something that is urgent is CRAZY! I had water coming thru my ceiling and they want you to wait 24-48 hours for them to find someone to fix it. If you call for service yourself, the amount of time you and your repair many have to be on the phone with them is nuts! They paid to have the plumber cut a hole in my wall to fix the leak, but wouldn't pay to have the wall repaired. When I asked them why, they said they don't pay for "access". They mistakenly paid for the plumber to cut the wall. WELL HOW IS HE SUPPOSED TO FIX THE PROBLEM??? I had a problem with my heating unit and they said since I couldn't give them 3 years of service records the limit I could get for heating and air repairs was $150. I got this warranty when I bought a new house. How am I expected to have 3 years of service records??? If you have an emergency situation and you pay for the repairs yourself, the time it takes to get reimbursed is about a month.

3 years ago

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Joseph

I picked Select Home Warranty based on the reviews I read online and the price. Customer service always solves my problem. I've had Electrician problems and appliances problems and they fix it.

3 years ago

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Carmen & Phillip

Affordable and allows me to get the services I need in a timely manner. They are pretty good about communicating , though there is some hick ups around the holidays, though I don't know if that is them or the third party companies that they are using.

3 years ago

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Anna

I've never had any issues that were not taken care of. I get immediate response and everything goes smoothly with the repairs. I was happy with how they handled it. It is everything I wanted in a warranty.

3 years ago

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Trudy

I like the price, forty five dollars for them to come out. I had another company and I paid seventy five dollars. I didn't have to wait when I called them or they were calling me right back. One time I needed to use it and I had quick service, he came out the very next day and fixed the problem.

3 years ago

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Peggy

Right price for the services offered. Everything has always been resolved but depending on who you speak to in customer service, sometimes you get great responses or sometimes you don't. When I needed it for my water heater they came out and checked in replaced the thermostat.

3 years ago

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Joyce

The quality was good because the workmanship was excellent. We used it for sprinkler repair and washing machine repair and when we reported it, somebody came out and got it taken care of in an expedient manner.

3 years ago

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Sukhminder

It is affordable and if I request work, they come right over right away and then approve my request. They care about us and the customer service is good. I've been telling everybody that this is a good company.

3 years ago

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Gaurav

I'm pretty much happy with it. I don't have problems with. The service has been pretty good. The people who helps you choose the plans are nice and all my questions are resolved when I call customer service.

3 years ago

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George

They provide the most comprehensive coverage at a discount price. There was a little back and forth my fist time using them but ultimately they got it squared away and everything was taken care of. I've good experiences once we got past the initial confusion of my initial claim.

3 years ago

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Naveed

It's more convenient if you have it. The few cases I have had, I got quick responses within forty eight hours and the technicians were quite knowledgeable. I think they could create an app or something for more easy access if you to report quickly, that is my suggestion on how they could improve.

3 years ago

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Raymond

I recently tried to process a claim and it took much longer then it should have. We had our washing machine break, they sent a tech out. The tech was great, he was very prompt and came out immediately and addressed my problems. It would have been 950-1000 dollars to fix it. We decided to buy a new one. It took a long time to get reimbursed for the new washer. It needs to be easier to process claim, nobody would follow up, I had to make all the phone calls.

3 years ago

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Dean

I would recommend them. We've only used them once but the gentleman that came was extremely nice, friendly, and explained what he was doing. He showed us what to check in the future to prevent the problem in the future.

3 years ago