Sears Home Warranty Reviews
Is This Your Business?3.2
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Brianna Henriquez
If I could give 0 stars, I would. This is a complete scam. It took them weeks to try to solve a simple problem with my dishwasher that I completed within 24 hours of going to Home Depot. DO NOT WASTE YOUR TIME OR MONEY.
3 months ago
Michael Pietrusewsky Honolulu, HI
I have been trying to cancel my Sears Home Warranty policy for days and still have not been able to do so. The online portal does not work and after taking to a person, I was placed on a hold and they never got back to me.
My overall rating: Zero Stars
6 months ago
Clotilde Douamba Brooklyn, NY
Rubbish
Repair shows up late and doesn’t notify
No satisfaction at all. We spend hours on the phone to schedule repairs for nothing and customer service hang up the phone after a long wait. Just robbing people
Please save your money for new appliances every 2 years. That’s it
6 months ago
Leslie Paul
If I could give 0 stars I would. It has been since before Christmas 2023 since they started the repair on my washing machine. They have been here 6 times and still haven't completed the job. Very unprofessional. I will definitely be canceling my service with them.
7 months ago
Enid Barrett
WARNING! DO NOT BUY SEARS WARRANTY. THEY MOVE THE BUSINESS TO CHICAGO AND CHANGED THE NAME. MY Refrigerator hasn't worked since August and even though they gave me a case number for the process to replace it I haven't heard anything, the last technician came in my house and all he did was talked to his boss and after he left I got a text saying they are searching for parts, they know the parts are not available so they must be dumpster diving for parts.
9 months ago Edited December 7, 2023
Ruth R Johnson Loveland, CO
I wish I could give this company a -10 stars! We have been without a refrigerator for 3 months. They keep sending parts to be replaced which has been done 4 times since September and now they say the technician has left the service order open so we have to wait another 10 days and call back. For what?? So they can put us off again? We will never purchase another Kenmore product. The warranty is worthless.
9 months ago
effie vasili West Hartford, CT
Sears warranty is awful. They should be looked into by our government officials. I have been trying to get my wall oven fixed since mid May 2023. They are telling me they are still looking for the part. It's now November and I keep calling customer service and they tell me call back in an hour, or 24 hours , or a week later. I am not getting anywhere with calling them. Do not sign a warranty contract with them. You will get trapped into paying every month for no reason other than filling up their pockets and keeping you hostage to a contract of deceit.
10 months ago
Murray Dix Calabasas, CA
This is the worst company. First it is impossible to speak to a live body --- ever. Second, more than one week after the assigned contractor submitted its report and more than 3 days after they submitted their second report, Sears reported that they were still waiting for a report. This was for a refrigerator. We have now been without a refrigerator for 3 weeks. Under no circumstances should you buy a warranty from this company. It is no surprise that virtually every review is 1 star.
10 months ago
Jerry Novotny Littleton, CO
Sears Home repair is terrible do not get one .Had one on a Kenmore dishwasher for 16 years .It broke and unrepairable with promises for monetary or a new one. Since August I have waited with "we will get with you in 72 hours". A settlement is close
we will contact you on October 13. No call, called customer we will get with you in 48 hours.Never a supervisor to talk to or will call you in two hours.I would give them no stars.
10 months ago
JB Aug Sparta, WI
Used Sears many times in the past. Decided to become a Home Warranty customer. Even with that, the night before my appointment (which I waited a week for) THEY cancelled saying the parts weren’t here (they’re sitting in my living room). Are making me wait another week for my next appointment. We’re a busy family of 5 that has not had a dishwasher in over a month. I took off of work for this appointment!
This is not a Technician issue, this is poor management!
10 months ago
Natalie88
The absolute worst mistake you can make in home warranty. They send out their "company" service people trained to say their magic phrases that waste your time. Can't fix the problem. Then deny service. All while they collect your $49.99 a month service. Then charge you $75 service charge for them to tinker with your appliance and leave. Better idea is to open a separate bank account and put $5p in each month. At least that way you keep your money.
11 months ago
Christi Jarland Fergus Falls, MN
Run don't walk if you are in a position to purchase Home Warranty or Product Protection for purchases. Absolutely horrible.
I am 3 months with a refrigerator that hasn't been operable. It was in service less than one year when the compressor failed and I have been talking with their various "teams" and keep getting the same circuitous answers. No technician in the area, no technician date, no technicians so we'll replace, wait more time please, wait some more...we're sorry. Poor on every level. Well they tell me to wait politely, I guess.
11 months ago
Riley McKeesport, PA
At the encouragement of a Sears Repair service tech performing a repair that I paid for, I purchased the warranty so I could get a $150 discount on the repair. The tech said I could cancel after 3 months without any cancellation fee. After paying for 4 months, I called to do and was told I had to pay the $150 back to cancel. After I voiced outrage repeatedly, the customer service rep said it would indeed be cancelled without fee. While happy about that, why did I have to throw a fit to accomplish it?
11 months ago
Rick Benoit Evansville, IN
I had Sears for several years and never had an issue. A&e who does their work is an embarrassment to the industry. I have four appointments, 8 hr windows that were no show or no notification after the 8 hrs were up..not showing. I talk to Sears customer service, a joke by the way, and they couldn't even get an answer why. I'm not sure why they are in business. I cancelled on Thursday and Fri they took their monthly charge. Sears is an embarrassment to the warranty industry. Do not use!
11 months ago Edited October 16, 2023
mjlpnapa Napa, CA
I was told that a technician was coming between eight and twelve today. It is after 4:30 pm. no show .I have called six times and have had to give all of my information to each person I spoke with Each person told me that I would be contacted by the technician. It has not happened !!!!!!!!!! I will cancel this expensive non existant service! I am very upset and frustrated! they wasted my entire day.
11 months ago
Review Source
Reggie Bardin
not good...the first service call 8/24/23 reveiled a bad control board. the board did not get ordered until September 22 and mailed to my address on 09/27 not expedited mail. I spent a total of 2 and half hours on the phone to get to install on 9/28 today. In the meantime i have no dryer for almost 6 weeks. UNACCEPTABLE!!!!! Sears is not the only outfit that provides home warranty service. Plus Sears went up on my premiums and service call payment. I'll be checking other avenues in the near future.
11 months ago
Shannon Green-Therrian Ormond Beach, FL
1 star is far to kind! I filed a claim on May 9, 2023 and immediately paid my $100.00 deductible. I have been calling and taking time off for my dishwasher to be fixed to be told additional parts are need, parts are no longer available, this is being sent to this department and that department for review. This is being escalated. I am now almost 4 months into this and still cannot get a manager on the phone and being told it is being escalated.
RUN!!! DO NOT USE THIS WHOLE HOME WARRANTY!!! THEY HAVE NO PROBLEM TAKING YOUR MONEY MONTHLY BUT DO NOTHING AFTER THAT!!!!
11 months ago
Jennifer Denton Bluffton, SC
REEEAAALLLLYYY wish I'd have found this site bf we signed up! We are in a bind and were basically sold a false bill of goods. HORRIFIC customer service. LONG wait times, disconnections, and "inability to locate account" online. Only to discover they have "no technicians in the area." Said they would follow up with an email with instructions for us to find a tech on our own, get the invoice and apply for a refund. No email was sent and I cannot get anyone to pick up or return my calls. Unbelievable!!
11 months ago
Jeannette Dallas, TX
Took off the entire day from work they never showed up, system continued to say that they were scheduled to come or in route. They took the upfront $100 deposit, tried calling countless times either I could never get a human on the phone and when I finally got one they put me on hold and also hung up on me very poor customer service. Terrible company "Do NOT use them."
11 months ago
Steve Gunter
Not good service, cancelling over their website is highly in recommended. Beware.
1 month ago
Michael Ragusa
Smoke and mirrors garbage save yourself don’t deal with this company .
Wish I could give them 000stars, customer service horrible never dealt with such dishonesty nobody is tell the truth. In the past always used sears no problems since brick and mortar stores went out of business . I needed service on my lg washer no show next appointment needs parts ok ,another service appointment parts no good technician deemed need new replacement. Waiting for replacement code in email 2 months ok order new washer waiting for a month and a half pay the difference in price guess what we do have it on the day of delivery no answers nobody is held to any accountability
1 month ago
Review Source
Shawn Steed
One month before my one year contract was due to expire; I called for my free one year inspection for my A/C unit. I knew my contract was going to expire so I asked if there was an auto update for another year. I was told on the phone by the customer service representative, “ when the one you reserve there is no auto renewal”.
One month later, the service company took money out of my account. I didn’t think it was an issue at the time so I called them. They informed me they would not refund my money and there would be a small cancellation fee. How could you charge a customer that was out contract a fee to cancel there contract that was expired. I wanted to cancel 6 months in but I gave them my word. I will inform people about the way the company who bought the sears warranty company does business. Thieves!!!!
3 months ago
Review Source
Steven
These people are a joke my washer machine broke June 12th 2023 it is still currently broken every day I call them they have a different excuse starting with there's no order for parts on my washer then they make an appointment to send a technician to my house he never shows nor do they call to let me know when I call them they say the truck broke down so they make the appointment for 2 days later 10 minutes before technician is supposed to be there I decide to call they do not know what I'm talking about they said an order was never put in for my washer you pay for a year and you don't even have your washer repaired when it breaks your best off going and buying a new one from Home Depot getting the 5-year warranty that comes with it calling it a day speaking to those people on the phone with Sears are like speaking to an untrained dog horrible service do not recommend each year price goes up service goes down.
1 year ago
Jeffrey Baker Slidell, LA
Our refrigerator broke in early June 2023. Repairmen came out 4 times. 1st repairman replace some parts; unfortunately it did not fix refrigerator. Finally approved for replacement on August 23, 2023 but cannot get replacement until they issue replacement cost. They tell us to call back every 3 to 5 days and we do. However, we get told the same thing and person we are speak to on the phone. They do not have an email and cannot give contact information of their direct supervisor. It is now 9/18/2023. I plan on reporting Sears Home Service to Better Business Bureau, Consumer Fraud Unit of our state Attorney General, and Consumer Protection Agency of the Federal Trade Commission. If you have had a similar scenario with Sears Home Warranty, please report them to the above agencies. It may not get you the promised replacement, but maybe it will lead to them getting investigated, fined, having to pay reparations, or possibly being put out of business. If you are considering getting a Sears home warranty, save yourself the aggravation and money and do not get one.
1 year ago
Jackie Paletta St Louis, MO
Less than 1 star. The WORST customer service. Had a repair man here 8/22 & he ordered all the parts to fix my washing machine. Set for 9/5 from 7 am- 4 pm. I called at 7 and SHW said someone would be here today. Never received a text or an email to update me. At 4:15, I went online to find out I am "re-scheduled" for 9/12. I wasted 9 hours waiting for the repairman and then to cancel without even a call or text or email! SO FRUSTRATING. Took me 5x to get someone on the line and then I was transferred 4x. "The guy said they are "doing their best." Their "best" is terrible customer service. There's "nothing they can do". DO NOT USE THIS SERVICE. I am now rescheduled to 9/14 so 24 days without a washing machine. They couldn't care less. What a disgrace to call this a warranty or service.
1 year ago
Dawn Cummings Bridgeport, CT
Sears doesn't deserve 1 star, but I guess that is the lowest rating I can possibly give. First of all you are given a generic date and time for your repair that means absolutely nothing. So when they give you a date and time for your repair, don't take that day off from work because it will be for nothing. The service repair shop they hire to do the work gives you the real actual date of the repair, which is never that first date they give. You will pay a $100 deductible on top of your monthly fee every time you schedule a "repair" whether or not they are able to fix your appliance. For example, I paid the deductible for my fridge, they were unable to fix it, but said "there is no option for a refund." The technician they sent in to fix my fridge literally sat on my kitchen floor for about 45 minutes, then eventually opened the door of my fridge, looked inside said "I can't fix this" and told me Sears would be in touch in 24-48 hours. (They never called by the way.) So he wasn't able to fix the fridge and I wasted $159.99 for this repair. They think they have the last laugh because they think they are keeping my money for doing absolutely nothing. I'm going to get in touch with my bank and see what I can do, but for now they refuse to refund my money even though they can't repair my fridge. You can tell by all the reviews on here that you don't want to do business with this company. I wish I looked here before signing up with them. Also if you want to actually talk to a live person at Sears, the ONLY way to do that is to say you want to cancel your service appointment, then they switch you over to a live customer service agent to argue with you about it. Otherwise you are going to talk to robots and phone trees, but no real people. So if you choose the option to cancel your appointment you can actually talk to a human. You're welcome.
1 year ago
Amjad Rajeb
I wish I could give zero star to this scam company. They take your monthly premium on time without delay they send you to collections if you are a couple days delay but they turn there back on you when you need them. My AC was broken during the current heat wave. They send a technician the next day to say that the compressor is bad and it needs replacing and we have to wait for a week to arrive but he highly suggested to replace the unite. After a week, the part arrived. The technician came install it, but the unit did not work for some kind of restriction in the coil, which was replaced by them a year ago. The technician then came to a conclusion thebthe unit has to be replaced. After 2 days, I received a call from Sears saying that they were sending another technician, which was bazaar. The new one came to find that the first technician took all the components of the outside unit, and he can't perform a diagnosis. Then he said the they approved the replacement of the outside unit and I have to pay $2490 to pay for the uncovered charges, quick note I purchased a new full unit for $6500 with installation so imagine that. I talked to them asking for a buy-out option. Which was a shock, the offered me $1000 to buy an outside unit. I don't know how to get these prices.
Please stay a way from those scamers. I don't know how authorities allow them to operate. Please cancel if you are already in. Don't give them any business. Let them make money out the $1000 outside AC unit.
1 year ago
JD Oneonta, AL
I’ve had the Sears warranty plan for a number of years. My luck was good in that I hadn’t used it in about 3 years. That changed when my AC unit broke on 8/7. I open a service request and the earliest they could get to me was 8/15. I was told my service call was between 8am - 5pm and the technician arrived at 7pm. He spent 15 minutes to diagnose the issue and stated he didn’t have a part with him. He proceeded to tell me the first he could get back is on 8/29. I escalated this calling the service center and was told that was the date because that’s when they would have the part. I knew this wasn’t true because the technician told it was a fairly common part, but the earliest he could get back to install the part was 8/29. Well I waited and on 8/24 (because my other unit for my second level of my house was running non stop) stopped working. I had a house with a temp of 94 degrees. I had to call a local company to come service both my units. This cost me an additional $760 out of pocket.
Needless to say, a once great company known as Sears is the absolute worst. The call center took forever to talk to a real person. The person couldn’t help me so I was passed off to numerous others. I was angry about the delay in service and the pass off made it worse.
I cancelled my service. At least I have an email stating so. They probably got this wrong too? What a nightmare!
If you’re thinking of this service I advise you - NO! Horrible.
If you’re a current customer cancel your service. It’s a complete night rip off. You’ll be left out in the cold, scratch that. You’ll be left in the miserable heat.
1 year ago
Ayanna Blackwell Chicago, IL
Do not partake in this service. I had a scheduled appoinment from 8-5 on Friday. The tech did not come until after 6., no one called to say that he would be late. Then when he came he didn’t knock on my door or call. He took a picture of my house and left. He didn’t knock. I waited all day for the service just to be disappointed with no service at all. I called customer service once I saw through a text that the tech said he came but no one was there. In that same text it also said to call the number left on my voicemail to see if I could get him to come back. He never called so there was no way for me to contact him. The 800 numbers are all automated so you can’t reach anyone. They were closed for the weekend. I called back today to inform Sears of what happened the manager did nothing to expedite my appointment I have to wait until Wednesday for the next available appoinment. Do your research before getting this service agreement with Sears, you will be left with no one to do your repair.
1 year ago
Angela Wall Silver Spring, MD
First of all, do not buy the Sears home Warranty. Immediately after you call for a repair you are given the run around from one company to another. Your Sears home warranty no longer exists, its now maybe the Cinch home warranty. You get charged a deposit of $ 100, but at a later time in order to schedule the appointment you have to pay another $ 100 or else you cant go on. I had an uneasy feeling that we were swindled with this home warranty. Each time I was dealing with another company with another name. All these companies now have my contact info.
Immediately after paying the first deductible, the company making the next appointment was called National Service Alliance. Then fI received confirmation from Cinch. Then somone from apple Home Appliance came to look at my fridge, He said he had to report back to "the company". which one? On checking the repair status, the company is Cross Country Home. Another company called Keepe Appliances made an appointment. it took multiple calls from different states and unknown numbers, as well as payment of another $ 100 to get this appointment.
Finally an very knowledgeable repairman came, approved the ordering of certain parts. Then back to Keepe. They have to get approval from "the company" , from Cinch Home Services.
I feared the worst, but they did give approval. The parts arrived at my home. Then another 2 weeks passed, I checked with Keepe customer service. Finally the repair was made by the same repair technician.
I'm taking a deep breath. Hoping that it is actually done. Because if I have any issues, I wouldn't know where to ask.
It took over two months from start to finish.
Don't be talked into getting this warranty. I did because a Sears person offered such expensive repair prices, that the warranty seemed like a good deal. A marketing gimmick. Also I was persuaded that Sears somehow still existed and by it's good name. Sears has been good to me in the past. But be assured. Sears is in bankruptcy. All these other companies are trying to make a buck from it's name, and unsuspecting customers.
1 year ago
steve yang Tampa, FL
If there is negative star, I will put them in that category. Since I was upsold the so-called "Warranty" service on June 18, 2023, when my Kenmore refrigerator broke down and I had to quickly find a repair service. The Goggle search for Kenmore refrigerator repair retuned Sears Home Service on top of the list, so I went with it.
Two months later, and more than one month into the Warranty contract, and hundreds of $ spent, my fridge is still not fixed - the reason - the part has not been shipped, after 2 months!
I made numerous calls to them and now they simply said, my service order was not found.
Cancel it for sure but I needed to consult my lawyer first to make sure they would not come after me with unpaid cancellation fee.
I wish to share my experience here to save others from being victimized like I was. Such company does not deserve to exist.
1 year ago
Kathy R Castaic, CA
I purchased the warranty when they were still in business. Back then, their service was good. When they were closing, they said they would still have the same home warranty service, so I agreed to purchase another three years protection. Their service is not what they used to be. In fact, I believe it constitutes fraud. Today, the service person did not show. This was the third reschedule since they failed to perform the service they said they would do. On top of this--twice now--they sent receipts for the services they did not do AND they even forged a signature from me, the client. I never signed, nor would I sign, for something they did not do. AND, this time, the guy "Patrick" did not even show up. I think they should be reported to the appropriate law enforcement or consumer protection agency--especially now that they are in the forgery business!!! Last I checked that's a crime!!
Wish there was a "zero" rating to click on.
1 year ago
Celia Wu Hillsborough, NC
Sears HOME Warranty is a scam! How can they sell something that does not exist? I did not check their reviews when I purchased the warranty. I believe many people, just like me, don't have the habit of checking reviews before making a purchase. Why is their business allowed to exist if the service isn't actually provided?
My dishwasher stopped working and it's making loud and weird noises. I called Sears Home Warranty, but you can't make a claim over the phone. Nobody (a human) will pick up the phone; the automated system will just block you out, no matter which option you choose. I went to my online account and provided them with the brand, model number, and serial number. However, I had to pay an extra $100 to file the claim, even after paying the monthly fee for years. Once I paid the $100, I submitted my claim and received a text message to schedule an appointment with a service provider, JCS Technology. No one picked up the phone, and no one called back to schedule an appointment.
I'm not sure if I will be able to get an appointment. Even if I eventually secure one, how long will I have to wait? A few weeks? And if they can't repair it, how much time will it take to proceed with the process of getting a new one?
If I decide to bear the loss and let it go, how can I allow this scam to continue, trapping more people.
Can lawyers help us to get them out?
1 year ago
Michael Corti Henderson, NV
I have been with Sears Home Warranty for a minute. The company that took over after Sear's declared bankruptcy is not centered on customer service. I am able to book service requests online with an eight (8) hour service window, or thru the customer service number with a two (2) hour window. However, AFTER booking an appointment for the service call, the actual service provider will follow-up by phone with the actual appointment date, which is typically one to two weeks later. The real complaint that I have is how many times a tech will revisit to get the repairs right. True, revisits don't cost more money, but the weeks that go by before any appliance is repaired is unrecoverable. The state of the current service is sub-par.
1 year ago
Nick DiCicco
They butchered a repair to my dryer last year which ended up costing me over $500 out of pocket for their incompetency. Now they are honoring replacing a washing machine that they could not repair. They recommended a specific replacement unit. Now they're telling me they don't have one to ship me. I've been waiting since May 5 for my replacement washer. They've moved the delivery date out six times! At the moment the delivery date is scheduled for the middle of July!!!! They are the ones that recommended this unit! You would think it would be something they had available to ship immediately as it's a replacement. The incompetency of this company is mind blowing.
1 year ago
allister blanco Roswell, GA
I put a service request in on May 15th. The service Tech came on May 17th and ordered the parts. It is now Jun 26th - 41 days since my refrigerator was diagnosed (that diagnosis bever updated in my cinch account BTW). 41 days and someone in case management finally told me the parts are backorderd. Noone at Sears ever made an atteempt to contact me evn though every time I called to beg for help (the agent swore someone would contact me, email me and tell me what is going on.) No update was ever given to me. I had to me my own advocate. This service is a complete waste of money. Steer clear of this. It is a unfortunately a garbage product.
1 year ago
Hellen kirkendoll Houston, TX
I had been using Sears Protection plan for years. And it was really good. But for the past 2 years it has been a total headache. There were 5 techs that came out to check/repair my refrigerator. But they couldn’t take the word of a 3rd party tech as to whether my refrigerator could be repaired or replaced. Which they sent out 3 of the 5 times.S after about 3 months I received a replaced refrigerator. And after 3 months it stopped cooling and the freezer stopped working. This far 3 techs have been out and I’m waiting for one of the 2 parts that were replaced 3 days ago. So we can’t keep food on the frig. So needless to say I’m very disappointed in Sears.
1 year ago
LBAnderson Patchogue, NY
My repair appointment was for Mon. 5/22. Sears canceled that day @ 10:30 a.m. I had taken a day off work to deal with the repair issue. I rescheduled for today & specified that I would not be able to have the repair after 1:00. I said this 3 times. I just received a call from the repair tech, 10 mins ago, saying he's on his way to my home.I am NOT home, as I stated I would not be. This situation is absolutely unacceptable!! I canceled the appointment & will never use Sears again. I will also advise anyone else I know (& on social media) how unreliable & inconsiderate the company is. Disgusting customer service!
1 year ago
Patricia Lloyd Albany, NY
I was talked into purchasing the warranty last March (2022) by a technician who came to fix my oven. He said it was going to be hundreds of dollars, but if I got the warranty, it would be a lot less (of course that's not including the monthly fee for 12 months). I agreed, thinking maybe another one of my appliances would break in the following year, and it would be a worthwhile investment. That turned out not to be the case, but that's the gamble I took. I have no complaints about the repair. It was over a year ago, and the oven is still in working order.
My complaint is with the "customer service" department. The way the automatic payments were set up, I was actually paying a month ahead of time. So, on April 1st, my credit card was charged for my May payment. I know this because the price went up from about $55 dollars to $64.79. My warranty clearly says the expiration date was April 26th. So, on April 6th, I called to cancel my contract. I was informed my credit card would be refunded within 3 to 5 business days. Well, about 10 days later, I called back because I hadn't received my refund. At that point, I was told it would be 3-5 days AFTER my cancellation date (which doesn't even make sense, because I had already paid my April payment in March! This new charge was for the future!). I begrudgingly accepted that, but guess what? No refund came my way. I didn't get around to calling them back until May 15th. At that point, the agent swore up and down he "sent the request to his supervisor" and it would be ANOTHER 3-5 days before I saw my refund.
Well, here we are 6 business days later, and I STILL do not have my refund. I called them again today, and asked to speak with a supervisor. I was told he was busy with a meeting, but given a "record number" which "100 percent" guarantees that the refund is going through, and I will see it....wait for it... in 3-5 business days! I am livid about the whole thing. Essentially this company is stealing money from me! I have already made 4 phone calls to them in the last month and a half. I can only imagine the amount of people who don't notice or don't have the energy to deal with all of this, and just let them take their money. This company are complete scam artists. It's despicable.
The Sears name used to mean quality, and it's a shame to see it come so low.
1 year ago
MELODY Y CARR-FORTNER Branson, MO
Worst customer service ever!! when you call you get someone in india!!!! They refuse to let you talk to a supervisor. Kept canceling appiontment at the last minute it took 6 weeks to get my Washer fixed. I wll not ever renew my warranty with them again, nor will I purchase another sears product. When someone finally came after them canceling the first appointment. The repair guy said it was fixed, I didn't even get 1 load of clothes done. Called him and he ordered parts, that should have been done instead of telling me it was fixed! The Parts came and I called to tell him the were here. Then the sent a text telling me my appt. was confirmed on the same the appointment was scheduled and 15 minutes later they canceled the 3td scheduled appt. I still had repairmans number in my phone. I called him and told him I was HOT that this was not acceptable, he made some phone calles and came that day to fix it. I during this 6 week timetalked to multiple people on the phone of which none were in the United States. Chated with multiple people and I doubt they were in the US either. Was lied multiple times about schedualing and that a Supervisor would call. Didn't happen.
This is the 4th or 5th time that my machine has had to be repaired. Will not do it again. Beware!!!
1 year ago
RETIRED ARMY Portland, OR
I first purchased the plan when Sears ran it, when my Kenmore refrigerator died, we called they said they had no service techs in my area. They sent me a letter authorizing us to hire a local tech. We did. The plan refused to pay the $117.00 service fee and tried not returning the $75.00 they charged me for trying to use their service. I had to go to the BBB and the Oregon Comsumer Protection Agency. The original contract said if they could not fix my appliance they would replace it with the current value model. They finally sent me part of the cost of my new appliance . They now want $299.99 for cancelling their service. I have had my plan from before Sears sold the repair business when Sears went bankrupt. They are trying to say I am cancelling early.
1 year ago
Jeff Colburn San Diego, CA
BUYER BEWARE, BUYER BEWARE, BUYER BEWARE!!
This business is not worthy of even a 1 star. I should have heeded all of the other negative reviews here about this service. My unfortunate recent bait/switch experience was re a water heater that needed replaced. Before I purchased the warranty, their contract online that they recommend the buyer read prior to making a purchase states:
See their website at Cinch Home Services. Go to FAQ, then What is not covered.
Find the 'terms and conditions' link within the FAQ
See Section VII ' General Exclusions and Limitations'
VII. General Exclusions and Limitations
3. This Agreement shall not cover any Item(s) if they are:
...
* located outside the perimeter of the main foundation or a detached
structure (i.e., outside the outer load bearing walls of the primary
residential structure with the exception of central air conditioning
unit, main electrical panel, water heater) or unless specifically covered
with optional coverage purchased for Items outside the main
perimeter. These exceptions must be installed for diagnose and must
be manufactured for outside use or be located in a structure which
protects Items from the elements;
So we can read that water heaters are 1 of 3 exceptions to this so I decided to purchase the warranty. Fast forward, my water heater needs replacing and I find out that the contract that they provided after I purchased the service had the term 'water heater' conveniently removed so only central air conditioning unit and main electrical panel were listed. Long story short, they refused to cover the hot water heater since it was located in our detached garage.
Other observations...
1) their Authorization Desk staff hide behind the customer service reps and won't speak to you or hear you out.
2) FYI...there is a clause that states you must keep your subscription active for the full 1 year term or face financial penalties(shame on me for not catching that).
3) their customer service reps ask you the buyer to be patient with them and at times wait several minutes while they discuss whatever it is they discuss with whomever...but they will not show you the same courtesy.
...shameful and horrendous business practices.
1 year ago Edited May 25, 2023
Nicholas D. Smith
I just got off the phone from the 4th time I called Sears to try to get them to make good on the warranty I purchased from them for my Craftsman Lawn Tractor. I have been told different things each time I have called. Each time, I was told that I needed to wait 72-hours for them to find a technician and then get back in touch. Each time, nothing happened. This last time I called, I was told to hire my own technician (at my own expense) and then submit a claim to Sears, who could then evaluate the claim and decide whether or how much to reimburse me. For this I paid over $500 for a service that I was told would be all done by them without any further payment by me??? Two words: rip off.
1 year ago
Patti Goodall Belmar, NJ
Sears Home warranty has the worst technician and even worse customer service DO NOT USE THIS COMPANY. TECHNICIAN TAPED WIRES IN MY DISHWASHER SO IT CONTINUALLY WOULD SMELL OF SMOKE. SEARS SENT THREE DIFFERENT TECHNICIANS AND NOT ONE REPAIRED IT. WHEN I EVENTUALLY HAD TO BUY A NEW ONE
INSTALLER FROM HOME DEPOT TOLD ME THAT THESE TAPRD WIRES WERE A DANGEROUS FIRE HAZARD AND WOULD HAVE EVENTUALLY CAUSED A FIRE. SEARS TECNICIANS ARE DANGEROUSNOT SKILLED SOME DONT SPEAK ENGLISH AND MOST ARE SKETCHY TO SAY THE LEAST. DONT PUT YOUR LIFE IN DANGER DO MOT USE SEARS HOME WARRANTY OR CINCH OR CROSS COUNTRY THEY SRE ALL THE SAME SEARS COMPANY JUST SCAMMING YOU ANYWAY THEY CAN WHAT A DISGRACE
1 year ago
Mary Knellinger Palm Harbor, FL
The enrolled me in monthly billing for $59 a month. I never used it and when I tried to cancel it I had to argue with the representative to cancel the account. He just wouldn't do it, no matter how many times I said I didn't want it anymore and to just get rid of it. He refused to put me through to a supervisor. I argued with him for 10 minutes about how I didn't want it... he did not care and then told me I didn't have to be so rude. Rude?! You know what's rude? Not cancelling an account when asked politely to do so. I have never experienced anything like this in my life. I will never use Sears for anything again. Unbelievable.
1 year ago
Thomas Cook Chesapeake, VA
First, they have made 100% of the repairs required on our appliances; however, those repairs typically take 2-3 weeks. You cannot call them on the weekend, nobody is home. Their automated services is not customer friendly, and more than once our service was delayed because we could not properly connect through that system to let them know that the part we needed had been delivered. Your money is better served taking the monthly payment plan and putting it in a savings account to purchase a new appliance when it goes down. Sears has automated its system, you will not talk to a human, which means NO customer service.
1 year ago
lyle wing Oakland, CA
DO NOT USE SEARS REPAIR OR WARANTY PLAN!!!!! i signed up after a water softener repair, had a excellent tech come out and fix my softener and everything was fine until he offered me to save money by buying the warranty plan!! huge mistake, after 4 mos i felt it was too much money and wanted to cancel, then the fraud customer service took over. saying i needed to pay a early cancellation fee that is no where in the contract paperwork and agreement. after 3 calls and threating my attorney to file law suit, they finally cancelled my warranty.
they are fraud sweatshop reps that i am now writing to better business bureau to report.
DO NOT CONSIDER!!!!
1 year ago
TashaNix AL
My washer went out in December. First appointment was January 9th and cancelled, second no call and didn’t show up. The technician John ordered a sputch and motor without even calling or looking at the washer on January 25th. Cancelled again in February rescheduled and came out a few weeks later. Only put the motor on and left the sputch he ordered in the box and said it was fixed. Well it wasn’t! Made another appointment for March 15th remind you they say 8-5 for an appointment. He didn’t call or show up but without coming to check what was wrong ordered a pump. So I called again that evening and set another appointment and was told they wouldn’t send the same technician. So March 31st actually came and said oh it’s definitely the hub which ordered a hub kit. When I told him I wanted all parts he ordered put on he looked at me sighed and didn’t say a word. Within 10 minutes told me the screw in the agitator wouldn’t budge and he needed to order a screw and agitator. Well when my husband got home he looked down at the screw and had scratches to the right. So he was tightening it instead of loosening it. Just didn’t want to put all the parts he ordered without my permission or speaking to me in the pass 4 months. So here I am with another appointment in 2 weeks might show up and might not. I will never use sears again!! And notice trying to put this review on here is you don’t check the positive yes I am unable to leave a review. But really hope this helps others and know that the warranty isn’t worth it! Minus well get a new washer. I will tell everyone that uses GE products they are great and don’t run into all this.
1 year ago
Bernard Saint The Dalles, OR
Thank goodness I got out of this joke appliance coverage early and it only cost me $124. I realized this "sears" warranty was a joke after waiting 3 weeks for a pathetic old repair guy to come out, miss diagnose fridge replacement part needed and then telling us it would be another 3 weeks for him to order the part (cooling fan). I went ahead ordered the part amazon 2 day shipping, I then easily installed it in my fridge and it did not fix the problem. Our fridge was quite old anyway, so I paid for a new fridge and cancelled the "sears" warranty, which was not pleasant to deal with. I bought this crummy warranty under pressure of being without a working fridge and made a bad decision in doing so, never again!! Plus it does not cover portable dishwashers / microwaves, only built in's.
1 year ago
Tessie Villarreal San Antonio, TX
We have had nothing but problems in trying to get our appliances repaired. Additionally, we can never reach a live person to talk about the problems. Everything is done via text or email. I am going to cancel our service and would not recommend them to anyone.
We are still waiting now 4 months, and 3 visits later for the repair of our wall oven. We are also trying to get our washer repaired and had a date set 2 weeks in advance. On the day of the appointment we received a confirmation in the morning. Then at noon we received an email advising that they appointment had to be moved 5 days back.
1 year ago
