Name: OneGuard
Rating: 4.4

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Mike Davis Houston, TX

Online chat function...doesn't Nobody answers calls to customer service line Service company they sent out carried out unnecessary AC work costing me $1000 and didn't resolver the reported problem. Another contractor located the problem but One Guard would not permit them to correct the other contractor's error. Slow to respond and very unwilling to put right their errors. This issue has been ongoing for 2 months and I have now cancelled One Guard and gone with a new HW provider. Stay away from this outfit.

3 years ago

Reply from OneGuard

Dear Mike, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Please know it is always our intent to operate in good faith in our efforts to serve you and within the parameters of the warranty agreement, and we sincerely regret the frustration. In this circumstance, the service contractor advised OneGuard no mechanical breakdown was present when he assessed the air conditioning unit, on two separate occasions. Please note if the unit is found to be in good working order when the contractor is at the home, the unit cannot be properly diagnosed, and no repairs can be made. Thank you again for your consideration and allowing OneGuard the opportunity to provide you with this additional explanation. OneGuard Home Warranties

Jul. 29th, 2020

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Stanley Weil The Colony, TX

One Guard is the most god awful company to do business with. They used to be good. A/C went out two weeks ago and cannot get them to repair it. It is covered and the technician has already been to the house and put it a request for the repair with One Guard but so far they have refused to get the parts to the technician to get my repair completed and after multiple calls they will not get a manager on the phone with me. PLEASE LOOK ELSEWHERE FOR A WARRANTY!!!

3 years ago

Reply from OneGuard

Dear Mr. Weil, Thank you so much for bringing your situation to our attention, and please accept our sincerest apologies for the frustration you experienced due to the delay in sourcing replacement parts for your air conditioning system. We are grateful for the important feedback you provided regarding your experience and we thank you for being so receptive to our follow up calls of assistance. We truly value your loyal business and believe we have effectively addressed your concerns and achieved positive resolution on your behalf. Additionally, we have confirmed with the service contractor that repairs were successfully completed on May 18th. Please know we hope to regain your trust in OneGuard and the great service we offer to our valued homeowners. Thank you again for your consideration. OneGuard Home Warranties

Jun. 2nd, 2020

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Jennifer del Muro Lewisville, TX

OneGuard has been terrible to work with for a repair of my oven running 75*+ too hot. They do not properly document information from the technicians they send out and then try to deny claims based on the false information they have, even with homeowner proof. Managerial staff is extremely condescending and unwilling to listen and work with me to get my repairs done.

4 years ago

Reply from OneGuard

Dear Mrs. del Muro, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand and being receptive to our efforts of assistance. Our top priority is customer satisfaction, and we sincerely regret the frustration you encountered regarding your service request for the oven. We have confirmed that a reassessment of the oven was conducted on January 22, 2020 and the service contractor diagnosed a malfunction to the thermostat that requires replacement. The part was ordered and is expected to arrive on January 28, and you will be contacted for scheduling promptly once the part has arrived. Please know we are closely monitoring this request to ensure that a convenient appointment is scheduled to complete this repair and positive resolution is achieved on your behalf. We wholeheartedly appreciate your patience and understanding during this process. Thank you again for the opportunity to assist you. OneGuard Home Warranties

Jan. 25th, 2020

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Gabrielle Deer Park, TX

Do not use OneGuard Home Warranties. This company will give you the run around for months before finally admitting that they don't cover much of anything. My AC went out and they sent out their contractor to take a look at it. They told me I'm on my own and I'll need to have the whole unit replaced before they will cover it. Makes absolutely no sense. Their customer service representatives are extremely rude as well. They just repeat themselves over and over again and when you try and respond they cut you off and talk over you the whole time. Definitely find a different home warranty company.

4 years ago

Reply from OneGuard

Dear Gabrielle, Thank you for bringing this information to our attention and allowing OneGuard Home Warranties the opportunity to review your situation firsthand to ensure accuracy. Our top priority is your satisfaction, and we sincerely regret the outcome of your service request for the air conditioning system that was not covered by the OneGuard service agreement. Please note in accordance with the terms of the service contract, OneGuard covers for breakdowns that result from normal wear-and-tear conditions, and breakdowns of parts or components caused by lack of manufacturer recommended maintenance are not covered. In your situation, the service contractor that assessed the breakdown advised the indoor evaporator coil was impacted with debris, which caused a restriction of air flow within the system and internal buildup of pressure, and subsequent leak in the evaporator coil. Thank you again for your understanding with respect to coverage and allowing OneGuard the opportunity to provide you with this additional explanation. OneGuard Home Warranties

Sep. 18th, 2019

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Yovan Luyt Fallon, NV

WORST COMPANY... They create more service for you to pay for more $$. Called my warrant company for service. 3 out of 4 times they called "All Star Pool Service" and EVERY TIME there was a new issue. They create their next service call.... if you want to continue to have issue and NEVER get your issue resolved, call this company. It is NOT worth the $.

4 years ago

Reply from OneGuard

Dear Yovan Luyt, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand, and also for being so receptive to our phone call and efforts of assistance. Please be assured we are actively working on your service request, and our top priority is to ensure all covered repairs are completed as quickly as possible for the pool equipment. As we discussed, a second opinion contractor will be scheduling an appointment with you directly to further assess the system, and we will continue to monitor the service request through completion. We wholeheartedly appreciate your patience and understanding during this process. Thank you again for the opportunity to assist you. OneGuard Home Warranties

Sep. 10th, 2019

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Jason stewart Avondale, AZ

A scam had a pool pump break that they worked on a year before and installed the pump went bad a year later and now they say it is not covered under normal wear and tear. U fix, u installed, it broke and you don’t cover. Going to better business Bureau. Every time I called was on hold for 15 min 3 days in a row. Run far run fast from this company.

4 years ago

Reply from OneGuard

Dear Mr. Stewart, Thank you for bringing this information to our attention and allowing OneGuard Home Warranties the opportunity to review your situation in its entirety to ensure accuracy. Our top priority is customer satisfaction, and we sincerely regret the outcome of your service request for the pool equipment that was not covered by OneGuard. Please note in accordance with the terms and conditions of the service agreement, OneGuard covers for mechanical breakdowns that result from normal wear-and-tear conditions. The OneGuard service contractor that assessed the situation, confirmed the breakdown was the result of water damage which caused the motor to stop working, and is not considered normal wear-and-tear. Please know we appreciate your understanding with respect to coverage. Thank you again for your consideration. OneGuard Home Warranties

Sep. 14th, 2019

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Sergio San Antonio, TX

This warranty was acquired by seller, A/C failed when moving. I reported the incident because cannot support 97 degrees with 3 babies and I was charged at the moment $69 by OneGuard, their contractor took so long to come just to see the problem and he mentioned that OneGuard needs to approve the fix and sometimes takes weeks. I had to pay another $500 to contractor to fix it. OneGuard just confirmed that I will not be reimbursed. If you have the opportunity to sign with a different company, do it. Thanks OneGuard for nothing (well thank you for delay solutions and charge without work it)

4 years ago

Reply from OneGuard

Dear Sergio, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand, and also being receptive to our phone call. Our top priority is to service you as quickly as possible and we sincerely regret your frustration. We have spoken with the service contractor to confirm the details of their diagnosis and work completed. The contractor advised the leak and subsequent breakdown you were experiencing was due to a manufacturer’s defect, and repairs would be covered under the manufacturer’s warranty. Please note in accordance with the terms of the service agreement, manufacture defects are not covered, and OneGuard advises the homeowner to work with the manufacture to have the breakdown corrected. The service contractor also advised that you opted to have the repair completed right away versus going through the manufacture due to timeframe, and agreed to pay the contractor directly. Thank you again for your consideration. Please know we hope to gain your trust in OneGuard and the great services we offer. OneGuard Home Warranties

Aug. 27th, 2019

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Dan Blauvelt Phoenix, AZ

Plumber came out for leak at hose to back of fridge.. Said, he disconnected and capped... He rolled up hose and shut off valve behind the fridge... Later, water leak at the shut off valve... Plumber came out, said no leak... Property manager, tightened nut on side of shut off valve to stop leak.. Then disconnected and replaced line... Wished we would have skipped warranty... Since no leak found was in report we were charged a second time.

4 years ago

Reply from OneGuard

Dear Dan, We would like to review your situation firsthand. However, we cannot locate a OneGuard warranty under the name provided. May we please ask you to forward your name, contract number, or property address to ? Thank you for your consideration. OneGuard Home Warranties

Aug. 7th, 2019

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mike Phoenix, AZ

On day 4 of no hot water. 2 plumbers and now they ask me to show my home imspection before they would send a electrician. Then said 4 business hours they will call but sorry its 4:50 so not till tomorrow. The plumbing company said it was fixed the 2nd day. It wasn't and I waited till 10:30pm and the guy said I'll call in the morning and didn't. so then they say noon-5pm the next day. then they come and say its a electric problem. I would not ever recommend one guard , not even to a enemy.

5 years ago

Reply from OneGuard

Dear Mike, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand, and also being receptive to our phone call in response to your review. Our top priority is to service you as quickly as possible, and we sincerely regret the timeframe involved and inconvenience you and your family experienced as we actively worked to determine why the water heater was not working. Please be assured we have confirmed resolution has been achieved on your behalf and hot water has been restored to the home. Your feedback is invaluable and helps us improve, and we hope to have the opportunity to gain your trust in OneGuard and the great service we strive to offer. Thank you again for your consideration. OneGuard Home Warranties

May. 14th, 2019

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John JJ Brinkman Scottsdale, AZ

Niquan W went above and beyond my expectations to resolve a prickly situation with a warranty.

2 months ago

Reply from OneGuard

Dear Mr. Brinkman, Thank you for taking the time to write a review and provide important feedback regarding your customer service experiences with OneGuard Home Warranties and Niquan. Customer satisfaction and servicing our valued homeowners as quickly as possible is our top priority, and we sincerely appreciate the feedback and opportunity to assist with all your home warranty and home services needs. We agree! Niquan goes above and beyond, and truly embodies the caliber of service Landmark strives to provide. Thank you again for the opportunity! We truly value your loyal business of 5 years and look forward to serving you again. OneGuard Home Warranties

Mar. 7th, 2024

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ROBERT TOWNSEND Lewisville, TX

We always receive a quick response and resolution.

1 year ago

Reply from OneGuard

Dear Mr. Townsend, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction and maintaining responsiveness when you experience a breakdown is our constant priority, and we appreciate your wonderful remarks. Thank you again! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties

Jan. 10th, 2023

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Verified Customer

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Alethea Ross Plano, TX

Responsive to my need. Water heater went out during thanksgiving.

1 year ago

Reply from OneGuard

Dear Ms. Ross, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction and maintaining responsiveness when you experience a breakdown is our constant priority, and we appreciate your wonderful remarks. Thank you again! We truly value your business and look forward to serving you again. OneGuard Home Warranties

Jan. 10th, 2023

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Verified Customer

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Russell Shane Gilbert, AZ

they respond quickly when I need their assistance

1 year ago

Reply from OneGuard

Dear Mr. Shane, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Providing prompt and accurate resolution with friendly service professionals is our utmost priority, and we are happy to hear how pleased you are with the level of service and support you receive. On behalf of the entire team, thank you again for choosing OneGuard over the last 10 years! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties

Dec. 27th, 2022

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Verified Customer

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Wendy Vaillancourt Anthem, AZ

Fast, helpful and issue resolved right away

1 year ago

Reply from OneGuard

Dear Ms. Vaillancourt, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Providing prompt and accurate resolution with friendly service professionals is our utmost priority, and we are happy to hear how pleased you are with the level of service and support you receive. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Dec. 27th, 2022

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Verified Customer

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Patricia Francois San Antonio, TX

Customer service is always polite and professional

1 year ago

Reply from OneGuard

Dear Ms. Francois, Thank you so much for the 5 stars and positive testimony regarding your customer service experiences with OneGuard Home Warranties over the last 3 years! Our utmost priority is to provide a level of service that exceeds your expectations, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties

Dec. 27th, 2022

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Verified Customer

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Norma Gorter Dallas, TX

Friendly, prompt. Trustworthy. Informative.

1 year ago

Reply from OneGuard

Dear Ms. Gorter, On behalf of the entire team, thank you so much for the 5 stars and positive remarks regarding your customer service experiences with OneGuard Home Warranties over the last 2 years! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties

Dec. 27th, 2022

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Verified Customer

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Marcia Feinstein Scottsdale, AZ

LOve One Guard. Great service. Reliable!

1 year ago

Reply from OneGuard

Dear Ms. Feinstein, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties over the last 12 years! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. Thank you again! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties

Dec. 13th, 2022

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Verified Customer

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Michael Phoenix, AZ

Fast response and quick work, easy to use

1 year ago

Reply from OneGuard

Dear Michael, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Making it easy to request service and offering prompt and accurate resolution with friendly professionals is always our top priority, and we love the positive feedback and opportunity to assist you! Thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Dec. 6th, 2022

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Verified Customer

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Rizan Fahim Rio Verde, AZ

Excellent service and issues handled quickly

1 year ago

Reply from OneGuard

Dear Ms. Fahim, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties over the last 11 years! Providing timely repairs completed by knowledgeable and friendly service professionals is our top priority, and we are happy to hear how pleased you are with the level of service and support you received. Thank you again for the opportunity! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties

Dec. 6th, 2022

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Verified Customer

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Cori Everson Peoria, AZ

Replaced my garbage disposal and dishwasher.

1 year ago

Reply from OneGuard

Dear Ms. Everson, On behalf of the entire team, thank you so much for the 5 stars regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Dec. 5th, 2022

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Verified Customer

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Krizan Sun City West, AZ

Reasonable price n great service choices

1 year ago

Reply from OneGuard

Dear Krizan, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Customer satisfaction is our number one priority, and we sincerely appreciate your interest in all the wonderful services OneGuard has to offer. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Nov. 22nd, 2022

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Verified Customer

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Yahia Ansari Mc Kinney, TX

quick service, no hassle, easy to work with

1 year ago

Reply from OneGuard

Dear Ms. Ansari, Thank you so much for the 5 star review and providing such positive remarks regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you and provide peace of mind. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties

Nov. 22nd, 2022

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Verified Customer

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Heather Glendale, AZ

They are quick to get someone out to do repairs

1 year ago

Reply from OneGuard

Dear Heather, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Our top priority is your satisfaction and to ensure the process is hassle free, and it makes us extremely happy to hear about your experience. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Nov. 22nd, 2022

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Verified Customer

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Joe Santisteban Tucson, AZ

Dependable, professional, fair, friendly

1 year ago

Reply from OneGuard

Dear Mr. Santisteban, On behalf of the entire team, thank you so much for the 5 stars and positive remarks regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties

Nov. 22nd, 2022

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Verified Customer

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Alice ward Apache Junction, AZ

One guard helped and got the issue resolved quickly

1 year ago

Reply from OneGuard

Dear Ms. Ward, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Our top priority is to provide you with fast, friendly service that exceeds your expectations, and we are happy to hear about your experience. Thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties

Nov. 22nd, 2022

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Verified Customer

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Melissa ray Sun City, AZ

They were on time fixed the problem. Thank you oneguard!

1 year ago

Reply from OneGuard

Dear Ms. Ray, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Making it easy to request service and offering prompt and accurate resolution with friendly and knowledgeable professionals is always our top priority, and we love the positive feedback and opportunity to assist you with all of your home warranty and home services needs. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Nov. 22nd, 2022

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Verified Customer

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Jo Alvarez Sun City West, AZ

Prompt, professional, reliable providers

1 year ago

Reply from OneGuard

Dear Ms. Alvarez, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Providing prompt and accurate resolution with friendly service professionals is our utmost priority, and we are happy to hear how pleased you are with the level of service and support you receive. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties

Nov. 22nd, 2022

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Verified Customer

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Tresor Phanzu Queen Creek, AZ

Quick response time and customer service

1 year ago

Reply from OneGuard

Dear Mr. Phanzu, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties over the last 3 years! Making it easy to request service and offering prompt and accurate resolution with friendly and knowledgeable professionals is always our top priority, and we love the positive feedback and opportunity to assist you with all of your home warranty and home services needs. On behalf of the entire team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties

Nov. 22nd, 2022

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Verified Customer

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Robyn Knott - DPR Realty Tucson, AZ

Always responsive to any questions - great reps.

1 year ago

Reply from OneGuard

Dear Ms. Knott, Thank you so much for the 5 stars regarding your customer service experiences with OneGuard Home Warranties! Answering your questions and ensuring seamless interactions with friendly professionals is our constant pursuit, and we love to hear about your experience. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Nov. 22nd, 2022

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Verified Customer

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Angela Smiley Houston, TX

Able to find contractor and solve my house issues.

1 year ago

Reply from OneGuard

Dear Ms. Smiley, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Thank you again for the opportunity! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties

Nov. 22nd, 2022

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Verified Customer

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Kathy ROBINSON Surprise, AZ

Have had really good experiences with the companies they have recommended.

1 year ago

Reply from OneGuard

Dear Ms. Robinson, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction and ensuring seamless interactions with friendly professionals is our constant pursuit, and we love to hear about your experience. Thank you again for the opportunity! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties

Nov. 22nd, 2022

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Verified Customer

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Victoria S Colapietro Queen Creek, AZ

Always helpful and they send us good quality professionals to fix

1 year ago

Reply from OneGuard

Dear Ms. Colapietro, Thank you so much for the 4 star review and providing such positive remarks regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our utmost priority and we always appreciate the positive feedback and having the opportunity to provide you with service professionals for all your home warranty and home services needs. Thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties

Nov. 22nd, 2022

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Verified Customer

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James McReynolds Rialto, CA

They were responsive and wanted to please.

1 year ago

Reply from OneGuard

Dear Mr. McReynolds, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Our top priority is your satisfaction, and we are happy to hear about your experience, as well as your positive interaction with our contractor. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Nov. 4th, 2022

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Verified Customer

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Angel de No Katy, TX

Efficient and professional and friendly staff.

1 year ago

Reply from OneGuard

Dear Mr. De No, On behalf of the entire team, thank you so much for the 5 star review and providing such positive remarks regarding your excellent customer service experiences with OneGuard Home Warranties! Our top priority is your satisfaction and to ensure the process is hassle free, and it makes us extremely happy to hear about your experience. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Nov. 8th, 2022

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Verified Customer

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Ramon Houston, TX

I was able to select a different contractor from their list

1 year ago

Reply from OneGuard

Dear Ramon, Thank you so much for providing 5 stars regarding your customer service experience with OneGuard Home Warranties! Your satisfaction is our utmost priority, and we love hearing about your experience and always appreciate the opportunity to help. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Oct. 27th, 2022

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Verified Customer

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Karon Kolek Phoenix, AZ

Great experiences with two company's Services

1 year ago

Reply from OneGuard

Dear Ms. Kolek, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Providing timely repairs completed by knowledgeable and friendly service professionals is our utmost priority, and we are happy to hear how pleased you are with the level of service and support you receive. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your business and look forward to serving you again. OneGuard Home Warranties

Nov. 1st, 2022

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Verified Customer

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Ann C Port Gilbert, AZ

Good service. For the most part, excellent technicians.

1 year ago

Reply from OneGuard

Dear Ms. Port, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our utmost priority, and we always appreciate the opportunity to provide you with service professionals for all your home warranty and home services needs. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Oct. 24th, 2022

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Verified Customer

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Maria Cosme Phoenix, AZ

Excellent customer service and referrals

1 year ago

Reply from OneGuard

Dear Ms. Cosme, Thank you so much for the 5 stars regarding your customer service experiences with OneGuard Home Warranties over the last 5 years! Our top priority is your satisfaction and to provide best in class service, from the first call for service to the completed repair, and we love the positive feedback and always appreciate the opportunity to help. On behalf the entire team, thank you again for choosing OneGuard! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties

Oct. 25th, 2022

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Verified Customer

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Jim Robinson Surprise, AZ

Very attentive our needs, gets right to the fixing issues

1 year ago

Reply from OneGuard

Dear Mr. Robinson, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction and maintaining responsiveness when you experience a breakdown is our constant priority, and we appreciate your wonderful remarks. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Oct. 25th, 2022

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Verified Customer

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Scott Johnson Keller, TX

Easy to work with and good reliable contractors.

1 year ago

Reply from OneGuard

Dear Mr. Johnson, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Our top priority is your satisfaction and to make the process hassle free, and we are happy to hear about your experience, as well as your positive interaction with our courteous and helpful service contractor. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Oct. 25th, 2022

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Verified Customer

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John Francis Darmanin Austin, TX

No communication. Failure for Authorization to respond to our request for "cash payout"!!!I would like to sue you in small claims court!

1 year ago

Reply from OneGuard

Dear Mr. Darmanin, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand, and also being so receptive to our communications. Your satisfaction is always our top priority, and we sincerely regret the frustration. We have confirmed that OneGuard has explained coverage, and have processed a check on your behalf to apply toward replacement. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties

Oct. 21st, 2022

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Verified Customer

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Carol Fredrickson Phoenix, AZ

They r prompt & take care of the problem without hassle

1 year ago

Reply from OneGuard

Dear Ms. Fredrickson, On behalf of the entire team, thank you so much for the 5 stars and positive remarks regarding your customer service experiences with OneGuard Home Warranties over the last 3 years! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties

Sep. 27th, 2022

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Verified Customer

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James Normark Gilbert, AZ

Easy to get in touch, and find contractors quickly.

1 year ago

Reply from OneGuard

Dear Mr. Normark, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Making it easy to request service and offering prompt and accurate resolution with friendly professionals is always our top priority, and we love the positive feedback and opportunity to assist you. Thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Sep. 27th, 2022

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Verified Customer

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Daphne E deMello Phoenix, AZ

They do address issues but the 'phone calls and time factors could be better

1 year ago

Reply from OneGuard

Dear Ms. deMello, Thank you so much for the 4 stars regarding your customer service experiences with OneGuard Home Warranties over the last 17 years! Customer satisfaction is our utmost priority, and it is always our distinct pleasure to assist you with all your home warranty and home services needs and we sincerely appreciate the contructive feedback. Thank you again for choosing OneGuard! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties

Sep. 26th, 2022

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Verified Customer

star star star star star

Aundre Venters Lancaster, TX

Excellent service, services, and coverage.

1 year ago

Reply from OneGuard

Dear Mr. Venters, Thank you so much for the 5 star review and providing such positive remarks regarding your excellent customer service experiences with OneGuard Home Warranties! Our number one priority is customer satisfaction, and we love hearing about your experience and the value you find in the services we offer. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Sep. 13th, 2022

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Verified Customer

star star star star star

Manuel Droz Phoenix, AZ

Responsiveness, quality of coverage, customer service.

1 year ago

Reply from OneGuard

Dear Mr. Droz, Thank you so much for the 5 stars and providing such positive testimony regarding your customer service experiences with OneGuard Home Warranties over the last 6 years! It is always our distinct pleasure to provide the most comprehensive coverage in the industry and best-in-class service, and we love the amazing feedback and opportunity to assist you with all your home warranty and home services needs. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties

Sep. 13th, 2022

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Verified Customer

star star star star star

Marlene Krupa Sun City, AZ

Immediate response to calls. Friendly and professional.

1 year ago

Reply from OneGuard

Dear Ms. Krupa, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties. Your satisfaction and maintaining responsiveness when you experience a breakdown is our constant priority, and we appreciate your wonderful remarks. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Sep. 13th, 2022

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Verified Customer

star star star star star

Al ward Georgetown, TX

Timeliness and network of great service providers

1 year ago

Reply from OneGuard

Dear Mr. Ward, Thank you so much for the 5 stars regarding your customer service experiences with OneGuard Home Warranties! Our top priority is your satisfaction and to provide best in class service, from the first call for service to the completed repair, and we love the positive feedback and always appreciate the opportunity to help. On behalf the entire team, thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Sep. 13th, 2022

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Verified Customer

star star star star star

Maleesa Foreside San Antonio, TX

So easy to work with! Timely no issue with what's covered

1 year ago

Reply from OneGuard

Dear Ms. Foreside, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Our top priority is to provide you with fast, friendly service that exceeds your expectations, and we are happy to hear about your experience. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Sep. 13th, 2022

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Verified Customer

star star star star star

Moe Alsharif Grand Prairie, TX

Every time I have an issue it gets resolved.

1 year ago

Reply from OneGuard

Dear Mr. Alsharif, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties. Making it easy to request service and offering prompt and accurate resolution with friendly professionals is exactly what we strive for, and we love the positive feedback! On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Sep. 13th, 2022