OneGuard

Fred F was great. He worked hard to get us the right plan at an affordable price. It’s great coverage. Thanks One Guard & Fred!

Fred F was very clear in his communication and very adept at renewing our home warranty policy. He made this experience truly positive.

Fred F handled the matter I called for. He was polite and courteous. He answered several questions to my satisfaction All in all I was very please with Mr. F.

Our Agent Fred F was very helpful and answer all our question,

Alexander J was very nice. Signing up went very quick and if he did not have an answer he quickly found one. Very polite and was a pleasure to talk with. Will be referring others to him.

I want to give a huge shout out and thank you to Joanne K who was extremely helpful in getting my air conditioning fixed. She facilitated a repair person on the same day because of my health issues and cant be overheated. She was very kind and so very helpful. I want to thank her again for giving extremely good customer service!

great customer service, and good knowledge.

One guard is, by far, the best home warranty company I have ever dealt with. They are always courteous, their contractors respond promptly, and there are no hidden fees or surprises. I dealt with Michelle O. This evening and she went above and beyond to answer all my questions and address all of my concerns.

Best home warranty company I have found, shorter wait times to speak with someone on the phone, quality contractors. Fred F was quick and efficient at renewing my policies and Camille J, my area account executive, took a lot of time to explain my coverage and difference in warranty companies to me. I really appreciate that!

I have been dealing with One Guard Home warranty for over 10 Years. I have found the Programs they offer to be the most comprehensive in the business giving the Home Owner a peace of mind knowing they are in good hands. The Staff has been extremely helpful in every way.

Today, I received good customer service from Julia L. She was very professional and answered all of my questions with patience. It has been a while since I received this type of customer service from One Guard. For the last past of couple of weeks, the customer service from One Guard has been poor. But today, I was extremely happy to speak with someone who was pleasant. Thank you, Julia L.

Fred F of OneGuard customer service is caring and conscientious and went above and beyond to help me. A Reliable Pest Control has always been on time, thorough and very "reliable". Collins Commercial was prompt and professional. Other companies provided by OneGuard have not communicated well and taken MUCH longer than they should have.

it was a joy to speak with Joanne K , she is a delight and very professional. As a second call I am now impressed. Tha k you

As my house has gotten older, it became necessary to hire various contractors to fix things that were breaking down from normal wear and tear. A friend told me about OneGuard Home Warranty and she was very happy with the service they provided. At first I was skeptical but I soon learned that it was worth spending the money. Do I wish the annual/monthly fee was cheaper? Of course, but when you compare it to the insurance premiums paid for house and car, I at least feel I am getting my money's worth because I pay one flat rate to the contractors instead of getting charged by the hour. Additionally, their customer service is great. Whenever I have a question about my policy, the customer service personnel are helpful.

Very good at sending professionals to do the job

The end quality of work was great. Just took a while to get in touch with someone who could approve repairs.

Ex: The hold times are ridiculous...2 week wait for some of your contractors.

Greate response time and excellent service.

First time was horibble, But the second time was excellent and Warz Mechanial was great

The length of time it took to respond to the uncovered parts and ordering the ones that were covered.

They don’t cover very many things we had a contractor come out and nothing was paid for

1. Completely bogus denial. 2. Poor quality standards of subcontractors (no uniforms or identification) 3. Dreadful speed of response. On hold minimum of 30 minutes always.

First attempt at dealing with them was a maddening experience because of the agent. Second attempt was a good experience because of the agent.

One Guard has proven to be efficient and cost effective

I question their selection of vendors. We recently had an experience with a service request for pool service; the vendor OneGuard sent out was prompt in identifying the problem(s); however, they failed to respond to completion of service emails...we went with the company that had previously been sent by OneGuard.

OneGuard has been there for us for 14 months and counting! They always answer the call 24/7 with a friendly voice. We have several issues with our home that we didn’t really expect they have saved us $3,000 already! When we first moved in they saved us so much time and stress by finding and often contacting all the vendors we needed to set up the home. It was awesome. We will be with them for quite sometime.

Professional and the people they send out are all great.

They are a good company but you need a good rep to help when needed mine is Melanie B.

My online service request was set within an hour of my sending it. The appointment was for the next day

Nice Customer service, Quick response, Good quality of contract.

Almost at the end of my first year of my OneGuard coverage...... I was debating whether to renew or not..... two things decided for me. First was Fred F..... he was my contact person and VERY KNOWLEDGEABLE/HELPFUL. I was still debating, however, this past Sunday late in the day, my A/C decided to quit.... it was 102 outside and 90+ in my house. I called OneGuard and spoke to a lovely woman, can't recall her name, who scheduled me an appointment with Tropical Air. I heard from them first thing Monday morning, they came out and I was back in the A/C business by 10:00 AM. Can't beat that and all it cost me was my "service fee" ....... the expensive part was covered. I talked to Fred today and told him I had made my decision to renew for another year. He took care of all the paperwork, so I'm good to go. I have his phone number should I ever need to reach out to him. EXCELLENT service. Home warranty companies get a bad rap, but if they all operated like OneGuard..... they would be amazing too.

Great customer service. Alex went above and beyond to resolve my issues and I was done in less than 3 minutes. Thanks Alex!!!!

Kenneth C. answered all my questions and concerns professionally, courteously and quickly!

I spoke with Alexander J for my warranty renewal. He found my account quickly and had my renewal done on record time. He was very knowledgeable as well as very friendly. It was a pleasure doing business with him.

I have had One Guard for a few years was grandfathered in from Allied Home Warranty. Prior to Allied I had other home warranties. I can say without a doubt that One Guard is the best! Their website is clear and user friendly, you can submit service requests and pay online. They are very prompt in dispatching service requests and keep you updated via text on the vendor. Vendors they use are very good best I’ve had with a home warranty. Customer service is great, staff are friendly and professional - I’d like to give a shout out to Paul C who assisted me recently he was very professional and super friendly! Most importantly the coverage is great and I’ve never had pushback on any claim for repairs I’ve submitted. Thanks One Guard

Accessible, responsive, outstanding coverage, transparent

They are always helpful, friendly and send quality contractors to do the jobs.

All of my issues (AC and now dishwasher for 2020) have been resolved timely.

They stand behind the contract with the contractors and the costs.

Because they take of my problem in a timely manner

They process your request in a timely matter.

customer service, quality of sub contractors

Very responsive, helpful, and professional.

They great service and excellent follow up

Mostly the service provided has been good but recently not so good. I still have a repair incomplete as of 9/15/20 which has been ongoing for 2

They have helped me everytime when I needed urgent assistance.

I think it excellent to have for repair on your home and a good price.

Every claim has been handled quickly and to my satisfaction.

Its nice company. Its been 4 years always solve the problem.

Great customer service and a big variety of options.