error This company may not service all states.

OneGuard Home Warranty was founded in 1990 and is headquartered in Phoenix, Arizona. Currently, the company only services Arizona and Texas. OneGuard offers options for regular homeowners as well as real estate professionals. The company covers system and appliance breakdowns, repairs, and maintenance, and its home care solution covers a wide range of household problems. With coverage on your home's major systems and appliances, you get budget protection and peace of mind.

OneGuard also offers a variety of home services and tune-ups because the company knows the home requires more than just repairs. Its services include but are not limited to carpet cleaning, A/C and heating tune-ups, window cleaning, pest control, and lawn care.

OneGuard was acquired by American Home Shield in 2016.

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The Good

  • Extensive Coverage
  • Plans and Pricing
  • Sample Service Contract Available
  • Options for Real Estate Professionals

Extensive Coverage

OneGuard offers a very impressive list of appliances and systems it covers. Coverage varies dependent on what plan the customers choose, but a full list of items covered are listed below in the FAQ section of this review.

Plans and Pricing

OneGuard's cost is competitive for the industry. For all plans, the fee for a service call is $69.

Sentinel Plan

The Sentinel Plan starts at $379 and covers a decent range of appliances and systems.

Appliances

  • Dishwasher
  • Range/oven/cooktop
  • Built-in microwave
  • Garbage disposal
  • Trash compactor
 

Systems

  • No fault coverage
  • Air conditioning system
  • Heating system
  • Ductwork
  • Plumbing system
  • Water heater
  • Electrical system
  • Ceiling and exhaust fans
  • Central vacuum
  • Garage door opener
  • Sprinkler system and timer
 

The Sentinel Plan also has optional coverage for additional major appliances.

Centurion Plan

The Centurion Plan contains all the coverage of the Sentinel Plan, but for $499, it includes additional features:

  • Preferred upgrade coverage
  • HVAC equipment incompatibility coverage

As with the Sentinel Plan, you can customize your Centurion Plan for additional warranty coverage for pools and spas, guest houses, and so on.

Guardian Plan

The Guardian Plan starts at $599. For this plan, it includes all the features of the Centurion Plan, but the kitchen refrigerator and washer and dryer are included in the base price. Buyers also have the option of including and second washer and dryer and additional built-in refrigerator.

Sample Service Contract Available

OneGuard has sample contracts available for each of its plans. The contracts detail what's covered by their plans, including instances of normal wear and tear that require repair.

Options for Real Estate Professionals

OneGuard works closely with real estate professionals to gain an understanding of what matters most to home buyers. OneGuard Real Estate Home Warranty includes the following services:

  • Re-Key and Garage Remote Reprogram
  • Security System
  • Utility Connection
  • Carpet Cleaning
  • Window Washing
  • Pest Control
  • Lawn Care
  • A/C and Heating Tune-Ups

The Bad

  • Only Serves Arizona, Nevada, and Texas
  • Customer Service Complaints
  • Cancellation Fee

Only Serves Arizona, Nevada, and Texas

While there are many home warranty companies that only cover a certain geographic area, OneGuard only covers two states. For a company that has been in business since the 90s, it seems odd that it wouldn't cater nationwide yet. There are other companies that have been in business for the fraction of the time and already cover nationwide.

Customer Service Complaints

OneGuard has received some negative comments from customers. Some customers complain that the service provider denied claims which should have been covered. Others complain that the call center workers were not helpful, or the contracted technicians couldn't finish a repair. The large amount of negative feedback could be a deterrent for potential buyers.

Cancellation Fee

OneGuard does charge a $50 fee when the contract is cancelled. Customers can expect a pro-rata refund for their unexpired term. A cancellation request must be received in writing.

View Best Home Warranty Companies

The Bottom Line

OneGuard Home Warranty has a wide array of coverage options for homeowners and real estate professionals. The company also approves 95% of claims, which is a big plus. If you live in Arizona or Texas, consider choosing OneGuard for your home warranty needs. 

However, customer reception appears to be negative. Due to this reason, it might be worth looking into other home warranty companies before choosing the one that's right for you.

View Best Home Warranty Companies

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User Reviews

Star Rating

3.9
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165 Reviews

Review Breakdown

5 star
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4 star
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Val Ewen

September 30th, 2020 Scottsdale, AZ DETAILS arrow_drop_down
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Fred F was great. He worked hard to get us the right plan at an affordable price. It’s great coverage. Thanks One Guard & Fred!

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Penelope S. Montgomery

September 30th, 2020 Phoenix, AZ DETAILS arrow_drop_down
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Fred F was very clear in his communication and very adept at renewing our home warranty policy. He made this experience truly positive.

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Jack Manning

September 29th, 2020 Phoenix, AZ DETAILS arrow_drop_down
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Fred F handled the matter I called for. He was polite and courteous. He answered several questions to my satisfaction All in all I was very please with Mr. F.

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Armando Reyes

September 29th, 2020 Grand Prairie, TX DETAILS arrow_drop_down
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Our Agent Fred F was very helpful and answer all our question,

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SoccerMum

September 29th, 2020 Glendale, AZ DETAILS arrow_drop_down
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Alexander J was very nice. Signing up went very quick and if he did not have an answer he quickly found one. Very polite and was a pleasure to talk with. Will be referring others to him.

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Sharon

September 28th, 2020 Glendale, AZ DETAILS arrow_drop_down
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I want to give a huge shout out and thank you to Joanne K who was extremely helpful in getting my air conditioning fixed. She facilitated a repair person on the same day because of my health issues and cant be overheated. She was very kind and so very helpful. I want to thank her again for giving extremely good customer service!

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AZIM K BHAIWALA

September 28th, 2020 Carrollton, TX

great customer service, and good knowledge.

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Pamela Mayer

September 28th, 2020 Scottsdale, AZ DETAILS arrow_drop_down
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One guard is, by far, the best home warranty company I have ever dealt with. They are always courteous, their contractors respond promptly, and there are no hidden fees or surprises. I dealt with Michelle O. This evening and she went above and beyond to answer all my questions and address all of my concerns.

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Pamela Hammond

September 26th, 2020 Phoenix, AZ DETAILS arrow_drop_down
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Best home warranty company I have found, shorter wait times to speak with someone on the phone, quality contractors. Fred F was quick and efficient at renewing my policies and Camille J, my area account executive, took a lot of time to explain my coverage and difference in warranty companies to me. I really appreciate that!

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George Purpura

September 25th, 2020 Mesa, AZ DETAILS arrow_drop_down
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I have been dealing with One Guard Home warranty for over 10 Years. I have found the Programs they offer to be the most comprehensive in the business giving the Home Owner a peace of mind knowing they are in good hands. The Staff has been extremely helpful in every way.

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Joi Evans

September 25th, 2020 Arlington, TX

Today, I received good customer service from Julia L. She was very professional and answered all of my questions with patience. It has been a while since I received this type of customer service from One Guard. For the last past of couple of weeks, the customer service from One Guard has been poor. But today, I was extremely happy to speak with someone who was pleasant. Thank you, Julia L.

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Carol Grey

September 25th, 2020 Saint Cloud, FL DETAILS arrow_drop_down
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Fred F of OneGuard customer service is caring and conscientious and went above and beyond to help me. A Reliable Pest Control has always been on time, thorough and very "reliable". Collins Commercial was prompt and professional. Other companies provided by OneGuard have not communicated well and taken MUCH longer than they should have.

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Michael R Manning Jr

September 25th, 2020 Kingwood, TX DETAILS arrow_drop_down
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it was a joy to speak with Joanne K , she is a delight and very professional. As a second call I am now impressed. Tha k you

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AG

September 24th, 2020 DETAILS arrow_drop_down
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As my house has gotten older, it became necessary to hire various contractors to fix things that were breaking down from normal wear and tear. A friend told me about OneGuard Home Warranty and she was very happy with the service they provided. At first I was skeptical but I soon learned that it was worth spending the money. Do I wish the annual/monthly fee was cheaper? Of course, but when you compare it to the insurance premiums paid for house and car, I at least feel I am getting my money's worth because I pay one flat rate to the contractors instead of getting charged by the hour. Additionally, their customer service is great. Whenever I have a question about my policy, the customer service personnel are helpful.

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Joey

September 24th, 2020 DETAILS arrow_drop_down
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Very good at sending professionals to do the job

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Renee Barbe

September 24th, 2020 DETAILS arrow_drop_down
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The end quality of work was great. Just took a while to get in touch with someone who could approve repairs.

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Anonymous

September 24th, 2020 DETAILS arrow_drop_down
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Ex: The hold times are ridiculous...2 week wait for some of your contractors.

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JoAnn Cunningham

September 24th, 2020 DETAILS arrow_drop_down
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Greate response time and excellent service.

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Carol Frasier

September 24th, 2020 DETAILS arrow_drop_down
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First time was horibble, But the second time was excellent and Warz Mechanial was great

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Julie Leeds

September 24th, 2020 DETAILS arrow_drop_down
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The length of time it took to respond to the uncovered parts and ordering the ones that were covered.

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Janie Grubbs

September 24th, 2020 DETAILS arrow_drop_down
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They don’t cover very many things we had a contractor come out and nothing was paid for

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Sheila Brown

September 24th, 2020 DETAILS arrow_drop_down
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1. Completely bogus denial. 2. Poor quality standards of subcontractors (no uniforms or identification) 3. Dreadful speed of response. On hold minimum of 30 minutes always.

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clinton carnell sr

September 24th, 2020 DETAILS arrow_drop_down
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First attempt at dealing with them was a maddening experience because of the agent. Second attempt was a good experience because of the agent.

Verified Customer

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Gonzalo

September 24th, 2020 DETAILS arrow_drop_down
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One Guard has proven to be efficient and cost effective

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D.G.

September 24th, 2020 DETAILS arrow_drop_down
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I question their selection of vendors. We recently had an experience with a service request for pool service; the vendor OneGuard sent out was prompt in identifying the problem(s); however, they failed to respond to completion of service emails...we went with the company that had previously been sent by OneGuard.

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Mark

September 24th, 2020 DETAILS arrow_drop_down
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OneGuard has been there for us for 14 months and counting! They always answer the call 24/7 with a friendly voice. We have several issues with our home that we didn’t really expect they have saved us $3,000 already! When we first moved in they saved us so much time and stress by finding and often contacting all the vendors we needed to set up the home. It was awesome. We will be with them for quite sometime.

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Carol

September 24th, 2020 DETAILS arrow_drop_down
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Professional and the people they send out are all great.

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Lois Malone

September 24th, 2020 DETAILS arrow_drop_down
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They are a good company but you need a good rep to help when needed mine is Melanie B.

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James Hauswirth

September 24th, 2020 DETAILS arrow_drop_down
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My online service request was set within an hour of my sending it. The appointment was for the next day

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Ann

September 24th, 2020 DETAILS arrow_drop_down
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Nice Customer service, Quick response, Good quality of contract.

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ibinaz

September 24th, 2020 Mesa, AZ DETAILS arrow_drop_down
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Almost at the end of my first year of my OneGuard coverage...... I was debating whether to renew or not..... two things decided for me. First was Fred F..... he was my contact person and VERY KNOWLEDGEABLE/HELPFUL. I was still debating, however, this past Sunday late in the day, my A/C decided to quit.... it was 102 outside and 90+ in my house. I called OneGuard and spoke to a lovely woman, can't recall her name, who scheduled me an appointment with Tropical Air. I heard from them first thing Monday morning, they came out and I was back in the A/C business by 10:00 AM. Can't beat that and all it cost me was my "service fee" ....... the expensive part was covered. I talked to Fred today and told him I had made my decision to renew for another year. He took care of all the paperwork, so I'm good to go. I have his phone number should I ever need to reach out to him. EXCELLENT service. Home warranty companies get a bad rap, but if they all operated like OneGuard..... they would be amazing too.

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A-Rod

September 24th, 2020 Spring, TX DETAILS arrow_drop_down
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Great customer service. Alex went above and beyond to resolve my issues and I was done in less than 3 minutes. Thanks Alex!!!!

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Leah Ullman

September 24th, 2020 Plano, TX

Kenneth C. answered all my questions and concerns professionally, courteously and quickly!

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Patricia Vanderwerken

September 23rd, 2020 Sun City, AZ DETAILS arrow_drop_down
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I spoke with Alexander J for my warranty renewal. He found my account quickly and had my renewal done on record time. He was very knowledgeable as well as very friendly. It was a pleasure doing business with him.

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Terie Parkin

September 22nd, 2020 Houston, TX DETAILS arrow_drop_down
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I have had One Guard for a few years was grandfathered in from Allied Home Warranty. Prior to Allied I had other home warranties. I can say without a doubt that One Guard is the best! Their website is clear and user friendly, you can submit service requests and pay online. They are very prompt in dispatching service requests and keep you updated via text on the vendor. Vendors they use are very good best I’ve had with a home warranty. Customer service is great, staff are friendly and professional - I’d like to give a shout out to Paul C who assisted me recently he was very professional and super friendly! Most importantly the coverage is great and I’ve never had pushback on any claim for repairs I’ve submitted. Thanks One Guard

Verified Customer

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Thomas Brown

September 22nd, 2020 DETAILS arrow_drop_down
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Accessible, responsive, outstanding coverage, transparent

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Lori Ybarra

September 22nd, 2020 DETAILS arrow_drop_down
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They are always helpful, friendly and send quality contractors to do the jobs.

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Livingston

September 22nd, 2020 DETAILS arrow_drop_down
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All of my issues (AC and now dishwasher for 2020) have been resolved timely.

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paul

September 22nd, 2020 DETAILS arrow_drop_down
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They stand behind the contract with the contractors and the costs.

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Latanya Harris

September 22nd, 2020 DETAILS arrow_drop_down
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Because they take of my problem in a timely manner

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Carleton H. Black, Jr.

September 22nd, 2020 DETAILS arrow_drop_down
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They process your request in a timely matter.

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Sean O’Connell

September 22nd, 2020 DETAILS arrow_drop_down
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customer service, quality of sub contractors

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Audrey Hopkinson

September 22nd, 2020 DETAILS arrow_drop_down
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Very responsive, helpful, and professional.

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Judith scallion

September 22nd, 2020 DETAILS arrow_drop_down
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They great service and excellent follow up

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Philip kuhn

September 22nd, 2020 DETAILS arrow_drop_down
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Mostly the service provided has been good but recently not so good. I still have a repair incomplete as of 9/15/20 which has been ongoing for 2

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J.M. Whiteford

September 22nd, 2020 DETAILS arrow_drop_down
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They have helped me everytime when I needed urgent assistance.

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Dave Collingsworth

September 22nd, 2020 DETAILS arrow_drop_down
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I think it excellent to have for repair on your home and a good price.

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Sari

September 22nd, 2020 DETAILS arrow_drop_down
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Every claim has been handled quickly and to my satisfaction.

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Mary Ella Johnson

September 22nd, 2020 DETAILS arrow_drop_down
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Its nice company. Its been 4 years always solve the problem.

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Larry Reichert

September 22nd, 2020 DETAILS arrow_drop_down
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Great customer service and a big variety of options.