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OneGuard

Name: OneGuard
Rating: 4.6

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4.6

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1,769 User Reviews

7.9

Overall Score

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Company Details

Number of Plans

Service Fee

Starting at

$69

States Serviced

Time in Business

32 Years

Company Headquarters

Phoenix, Arizona

Number of Reviews 1,769

Source of Information

error This company may not service all states.

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LAST UPDATED: June 30th, 2022

OneGuard Home Warranty was founded in 1990 and is headquartered in Phoenix, Arizona. Currently, the company only services Arizona and Texas. OneGuard offers options for regular homeowners as well as real estate professionals. The company covers system and appliance breakdowns, repairs, and maintenance, and its home care solution covers a wide range of household problems. With coverage on your home's major systems and appliances, you get budget protection and peace of mind.

OneGuard also offers a variety of home services and tune-ups because the company knows the home requires more than just repairs. Its services include but are not limited to carpet cleaning, A/C and heating tune-ups, window cleaning, pest control, and lawn care.

OneGuard was acquired by American Home Shield in 2016.

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The Good

Extensive Coverage
Plans and Pricing
Sample Service Contract Available
Options for Real Estate Professionals

Extensive Coverage

OneGuard offers a very impressive list of appliances and systems it covers. Coverage varies dependent on what plan the customers choose, but a full list of items covered are listed below in the FAQ section of this review.

Plans and Pricing

OneGuard's cost is competitive for the industry. For all plans, the fee for a service call is $69.

Sentinel Plan

The Sentinel Plan starts at $379 and covers a decent range of appliances and systems.

Appliances

Dishwasher	Range/oven/cooktop
Built-in microwave	Garbage disposal
Trash compactor

Systems

No fault coverage	Air conditioning system
Heating system	Ductwork
Plumbing system	Water heater
Electrical system	Ceiling and exhaust fans
Central vacuum	Garage door opener
Sprinkler system and timer

The Sentinel Plan also has optional coverage for additional major appliances.

Centurion Plan

The Centurion Plan contains all the coverage of the Sentinel Plan, but for $499, it includes additional features:

Preferred upgrade coverage
HVAC equipment incompatibility coverage

As with the Sentinel Plan, you can customize your Centurion Plan for additional warranty coverage for pools and spas, guest houses, and so on.

Guardian Plan

The Guardian Plan starts at $599. For this plan, it includes all the features of the Centurion Plan, but the kitchen refrigerator and washer and dryer are included in the base price. Buyers also have the option of including and second washer and dryer and additional built-in refrigerator.

Sample Service Contract Available

OneGuard has sample contracts available for each of its plans. The contracts detail what's covered by their plans, including instances of normal wear and tear that require repair.

Options for Real Estate Professionals

OneGuard works closely with real estate professionals to gain an understanding of what matters most to home buyers. OneGuard Real Estate Home Warranty includes the following services:

Re-Key and Garage Remote Reprogram
Security System
Utility Connection
Carpet Cleaning
Window Washing
Pest Control
Lawn Care
A/C and Heating Tune-Ups

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The Bad

Only Serves Arizona, Nevada, and Texas
Customer Service Complaints
Cancellation Fee

Only Serves Arizona, Nevada, and Texas

While there are many home warranty companies that only cover a certain geographic area, OneGuard only covers two states. For a company that has been in business since the 90s, it seems odd that it wouldn't cater nationwide yet. There are other companies that have been in business for the fraction of the time and already cover nationwide.

Customer Service Complaints

OneGuard has received some negative comments from customers. Some customers complain that the service provider denied claims which should have been covered. Others complain that the call center workers were not helpful, or the contracted technicians couldn't finish a repair. The large amount of negative feedback could be a deterrent for potential buyers.

Cancellation Fee

OneGuard does charge a $50 fee when the contract is cancelled. Customers can expect a pro-rata refund for their unexpired term. A cancellation request must be received in writing.

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The Bottom Line

OneGuard Home Warranty has a wide array of coverage options for homeowners and real estate professionals. The company also approves 95% of claims, which is a big plus. If you live in Arizona or Texas, consider choosing OneGuard for your home warranty needs.

However, customer reception appears to be negative. Due to this reason, it might be worth looking into other home warranty companies before choosing the one that's right for you.

View Best Home Warranty Companies

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User Reviews

Star Rating

4.6

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1,769 Reviews

Review Breakdown

5 grade

78%

4 grade

11%

3 grade

2 grade

1 grade

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Verified Customer

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Lisa Riley Scottsdale, AZ

I had a AC issue on a Friday and they couldn't get anyone out till Monday when it's 107 degrees outside and 90 in my house. I asked to be able to use my own tech and they said no and refused to let me talk to a manager. After the repair I had done outside of warranty I was told a manager would call to see if they can do any type of reimburse credit since I paid outside the warranty and was told someone would call me Monday by end of day well tomorrow is Friday and still no call.

2 days ago

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Carol Wolford Keller, TX

I have used your company/service a few years and have been very satisfied. I want to compliment in the sales department, Chris S who helped me today renew my policy. He was so courteous, friendly and so thorough that I so appreciate. Chris S is an asset to your company and I feel his Customer Service was excellent. Thank you Chris in helping me renew for another year!

2 days ago

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Pam Surprise, AZ

I have not used any of the company's services or backups yet, except to obtain the home warranty. As a recent widow my neighbor, also a widow, advised me to take advantage of this service so that I am not hit with huge bills due to system or appliance failures on my reduced income. Cynthia F talked me through the process of signing up and answered my questions. She was very helpful and fun to talk to.

3 days ago

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Verified Customer

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John Deschene Phoenix, AZ

The couple times that we have had to use OneGuard the staff has been very professional and courteous to our situations. The response time from the vendors that OneGuard has chosen to use have also been very responsive in a timely manner

3 weeks ago

Reply from OneGuard

Dear Mr. Deschene, Thank you so much for the 5 stars and providing such thoughtful feedback regarding your customer service experiences with OneGuard Home Warranties and our service contractors! Customer satisfaction is our utmost priority, from the first call for service to the completed repair, and it is always a distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Jun. 14th, 2022

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Verified Customer

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Sona Devadanam Missouri City, TX

OneGuard has quickly & efficiently addressed all repairs and replacements when warranted in a timely manner. The staff are courteous and professional and I have received excellent value for my money. Coverage is superb and I have recommended the company to my friends and family

3 weeks ago

Reply from OneGuard

Dear Sona Devadanam, Thank you so much for the 5 star review regarding your recent customer service experiences with OneGuard Home Warranties! Providing prompt and accurate resolution with friendly service professionals is our utmost priority, and we are happy to hear how pleased you are with the level of service and support you receive. On behalf of the entire OneGuard team, thank you again! We truly value your business and recommendation, and we look forward to serving you in the future. OneGuard Home Warranties

Jun. 13th, 2022

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Givemekicks2 Grapevine, TX

OneGuard has been outstanding for us! We get personalized service and they've come through on every claim. They've fixed our A/C twice (the repair guy said OneGuard was the best home warranty to work for by far) and a problem with the hot water heater. The big one though was when our built in refrigerator had issues a year ago. Luckily, I managed to fix it but when we thought it was going to need to be replaced they offered to pay the full covered amount without hesitation. My representative is Chris S and I've been working with him exclusively for the last 3 years. It is nice to know I can reach him directly when I renew or if I have a problem. I highly recommend asking for him by name. OneGuard has been a great.

1 week ago

Reply from OneGuard

Dear Givemekicks2, Thank you so much for the 5 stars and providing such great testimony regarding your customer service experiences with OneGuard Home Warranties and Chris! Our top priority is your satisfaction and to provide best in class service, from the first call for service to the completed repair, and we love the positive feedback and always appreciate the opportunity to help. We agree! Chris goes above and beyond and loved having the opportunity to personally assist you. On behalf the entire team, thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties

Jun. 24th, 2022

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Verified Customer

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Patricia Caruso Rio Verde, AZ

I was very disappointed when I called for help last time because you raised your prices up to $75 per request for help. I think we all pay you enough up front for this insurance. Those of us on Social Security may have to choose to pay that $75 or buy groceries. I am VERY DISAPPOINTED!

1 week ago

Reply from OneGuard

Dear Ms. Caruso, Thank you for taking the time to write a review and provide important feedback regarding your customer service experiences with OneGuard Home Warranties. Our top priority is customer satisfaction while offering comprehensive coverage, quality repairs, and competitive pricing, and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. Thank you again for your consideration. OneGuard Home Warranties

Jul. 1st, 2022

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Kwalker Avondale, AZ

Christopher at onegaurd was such a big help! He explained everything I needed to know and helped me get on the right plan. When I purchased my home some communication was crossed with the buyer and he made sure my hike was covered asap. Thank you Christopher at Onegaurd!

5 days ago

Reply from OneGuard

Dear Kwalker, Thank you so much for the 5 star review and providing such amazing feedback regarding your customer service experiences with OneGuard Home Warranties and Christopher! We are so happy that you found ease creating your warranty plan and we are overjoyed with the opportunity to assist with all your home warranty and home services needs. Answering your questions was extremely important to Christopher, and he appreciated the opportunity to offer his personal assistance to you. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Jul. 1st, 2022

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Rosalie Anderson Tempe, AZ

Best coverage, most services addressed and provided, most reasonable costs, best payment plans, and I love the personal care provided by customer service professionals such as Paul C. I have fewer budget worries as a homeowner now that I have OneGuard Homeowner Insurance.

5 days ago

Reply from OneGuard

Dear Ms. Anderson, On behalf of the entire team, thank you so much for the 5 star review regarding your excellent customer service experiences with OneGuard Home Warranties and Paul! It is always our distinct pleasure to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider. Paul loved the positive feedback, and he enjoyed providing you with his personal assistance. Thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Jul. 1st, 2022

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Verified Customer

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Raghi Gilbert, AZ

timeliness and professionalism is great. Online portal is a one stop solution for all service requests

3 weeks ago

Reply from OneGuard

Dear Raghi, Thank you so much for the 5 star review and providing such amazing remarks regarding your customer service experiences using the OneGuard online portal for your service requests! Our utmost priority is to provide a level of service that exceeds your expectations, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Jun. 15th, 2022

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Verified Customer

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Donna Himes Sun City West, AZ

Prompt service everytime. Experienced contractors provided to estimate situations and appropriate resolutions are made. We are satisfied with One Guard and recommend them to our family and friends

3 weeks ago

Reply from OneGuard

Dear Ms. Himes, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Providing prompt and accurate resolution is our utmost priority, and we are happy to hear how pleased you are with the level of service and support you receive. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your continued business and recommendation, and we look forward to serving you in the future. OneGuard Home Warranties

Jun. 10th, 2022

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Verified Customer

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PHILLIP Prescott Valley, AZ

Because the service was great but there are rooms for improvement. Like when having to pay the $75 fees first before they can tend to your need. And instead of saving what you've already started with a service rep, each time you call, you start everything all over.

3 weeks ago

Reply from OneGuard

Dear Phillip, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, and it is always our most distinct pleasure to provide you with peace of mind for all your home warranty and home services needs. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Jun. 13th, 2022

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Sue Raymond Missouri City, TX

We called to add pool equipment service to one of our 3 accounts with One Guard. Paul C was very helpful, explained the coverage and processed the payment. Paul C pointed out one of our accounts was eligible for early renewal discount. I was very pleased that Paul commented on the long term customers we have been. He also linked our 3 accounts for easier reference in the future. Paul C was very polite, very professional and personable. Our experience with One Guard was exceptional.

1 week ago

Reply from OneGuard

Dear Ms. Raymond, Thank you so much for the 5 star review and sharing such kind remarks regarding your exceptional customer service experiences with OneGuard Home Warranties and Paul! Stellar customer service is at the forefront of our priorities, and your testimony and the value you have found in the services we offer is exactly what we strive to achieve. We have also shared your rave review with Paul, and they are extremely grateful for the positive recognition, and loved having the opportunity to personally assist you. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your loyal business and look forward to serving you again. OneGuard Home Warranties

Jun. 28th, 2022

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Om Life Chandler, AZ

I have been with Oneguard Home Warranty for years & have been so pleased with their support, coverage & contractors! Recently Juanita R. was Extremely helpful & went above/beyond to assist me with a contractor request, thank you Juanita! Julia L. was also So very kind & helpful with a follow up call I made to Oneguard. You all are very much appreciated!

1 week ago

Reply from OneGuard

Dear Om Life, Thank you so much for the 5 stars and sharing such wonderful testimony regarding your customer service experiences with OneGuard Home Warranties and Juanita and Julia! Our number one priority is your complete satisfaction, and we are happy to hear how pleased you are with the level of service and support you receive. We agree! Juanita and Julia are great, and your kind words really made their day. Thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties

Jun. 24th, 2022

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Verified Customer

star star star star star

ruben Davila-Perez Houston, TX

always responded on time, their companies they work with have experience on problems they can solve or not

2 days ago

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Verified Customer

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Michael Buckeye, AZ

Excellent customer service, best price for the coverage, and the add-ons to add to your home warranty make it a great deal.

1 week ago

Reply from OneGuard

Dear Michael, On behalf of the entire team, thank you so much for the 5 stars and providing such amazing testimony regarding your customer service experiences with OneGuard Home Warranties! Customer satisfaction is our number one priority, and it is always our distinct pleasure to provide the most comprehensive coverage in the industry and best-in-class service and we sincerely appreciate your interest in all the wonderful services OneGuard has to offer. Thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your business and look forward to serving you again. OneGuard Home Warranties

Jun. 27th, 2022

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Verified Customer

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Luther Holland Surprise, AZ

My osmosis system not covered because I did not email a receipt for repair/replacement of water softener that you guys sent me a check because I refused to purchase a 2,500 water softener system and you didn't repair/or replace my water softener. I MAILED MY RECEIPT TO YOUR FIRM BY US POSTAL. NOW I AM LOCKED OUT OF GETTING CERTAIN HOME REPAIRS. JUST PURCHASED A NEW OSMISSOS SYSTEM DUE TO YOUR INABILITY TO ASSIST ME!

1 week ago

Reply from OneGuard

Dear Mr. Holland, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand, and also being so receptive to our conversation. Customer satisfaction is our top priority and to service our valued members as quickly as possible, and we truly regret any frustration. We sincerely hope we have effectively addressed your concerns, and we are always available if we may offer additional assistance. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties

Jun. 23rd, 2022

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Verified Customer

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BEN H TOSUNER Phoenix, AZ

Great customer support team. and OG is working with great service providers. Our recent repair experience was top notch - 5 star. (and it was a pretty major repair service)

3 weeks ago

Reply from OneGuard

Dear Mr. Tosuner, Thank you so much for the 5 stars and providing such positive testimony regarding your customer service experiences with OneGuard Home Warranties! Our top priority is your satisfaction and to provide best in class service, from the first call for service to the completed repair, and we love the positive feedback and always appreciate the opportunity to help. On behalf the entire team, thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties

Jun. 10th, 2022

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Property Management Peoria, AZ

Cynthia F provided excellent customer service to me today. I had four service contracts to renew. She went over all of them very patiently with me. Cynthia sent me my invoices and my new contracts right away while we were still on the phone. It was a hasslefree experience dealing with Cynthia.

1 week ago

Reply from OneGuard

Dear Property Management, Thank you so much for the 5 star review regarding your excellent customer service experiences with OneGuard Home Warranties! Our top priority is your satisfaction and to ensure the process is hassle free, and it makes us extremely happy to hear about your experience. We agree! Cynthia goes above and beyond and loved having the opportunity to personally assist you. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Jun. 28th, 2022

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Verified Customer

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Linda Mardel Sun City, AZ

On Guard has been my home warranty provider since 1997 when they they were Service One. Because if the prompt professional attention we get with One Guard, I have never considered any other company. I always recommend One Guard to friends who are shopping for a home warranty company.

2 months ago

Reply from OneGuard

Dear Ms. Mardel, On behalf of the entire team, thank you so much for the 5 stars and sharing such positive remarks regarding your outstanding customer service experiences with OneGuard Home Warranties! It is always our distinct pleasure to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider over the last 20 years. Thank you again! We truly value your loyal business and recommendations, and we look forward to serving you in the future. OneGuard Home Warranties

Apr. 25th, 2022

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Verified Customer

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Debbie Brown New River, AZ

I've been waiting for my refrigerator to be fixed since December 18, 2021. Get very little status update communication from anyone!

2 days ago

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Verified Customer

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Wasim Haq Sugar Land, TX

For being responsive, having a simplified, and easy service request system, and excellent customer service.

1 week ago

Reply from OneGuard

Dear Mr. Haq, Thank you so much for the 5 star review regarding your excellent customer service experiences with OneGuard Home Warranties! Making it easy to request service and offering prompt and accurate resolution with friendly professionals is always our top priority, and we love the positive feedback and opportunity to assist you! On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Jun. 27th, 2022

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Verified Customer

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Y Houston, TX

I had to pay too much out of pocket. Each time I had to call OneGuard the representative was very professionals and helpful but just had to pay a lot out of pocket,

1 week ago

Reply from OneGuard

Dear Y., Thank you for taking the time to write a review regarding your customer service experiences with OneGuard Home Warranties. Our top priority is your satisfaction and to provide best-in-class service to our valued members, and we sincerely regret the frustration. Please note coverage is not all-inclusive, and there may be instances where homeowners incur an out-of-pocket expense for items not covered by the OneGuard plan. Thank you again for allowing OneGuard the opportunity to serve you. We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Jun. 27th, 2022

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Verified Customer

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Nancy Sterioris Scottsdale, AZ

Had to fight with them to get them to understand I had been charged twice for the same thing, but they finally did the right thing and credited my double charge.

2 weeks ago

Reply from OneGuard

Dear Ms. Sterioris, Thank you so much for the 4 stars regarding your customer service experiences with OneGuard Home Warranties! Our utmost priority is to provide a level of service that exceeds your expectations, and we sincerely apologize for any frustration. We are happy to confirm that the accounting error has been resolved and we are available if we may offer additional assistance. On behalf the entire team, thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Jun. 20th, 2022

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Verified Customer

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Robert Salwei Dallas, TX

They only cover a minimum of things. Recently had a plumber come to find and fix a gas leak, but they didn't have the equipment. OneGuard still charged me even thought nothing was done.

2 weeks ago

Reply from OneGuard

Dear Mr. Salwei, Thank you for taking the time to write a review regarding your customer service experiences with OneGuard Home Warranties. Our top priority is customer satisfaction, and we sincerely regret any frustration. We have confirmed that OneGuard has explained coverage, and we are also available if we may offer additional assistance. Thank you again for your consideration. OneGuard Home Warranties

Jun. 21st, 2022

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Verified Customer

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Julian Cypress, TX

I have had a great experience with ObeGuard in my area. The timeliness of the service professionals and quality of their work has been great.

3 weeks ago

Reply from OneGuard

Dear Julian, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Ensuring quality repairs are completed by knowledgeable and friendly professionals is our top priority, and we appreciate your thoughtful remarks and the opportunity to assist you. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Jun. 15th, 2022

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Verified Customer

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BETTY L CORMIER Pearland, TX

Had this warranty for over 10 yeas, haven't called for anything in the last 2 years but when my AC went out the beginning of May, it took almost 3 years to have it repaired and I had to purchase a window unit to keep my family cool. Paid almost $1200 for stuff they wouldn't pay. After this contract is over I will not continue to do business with One Guard.

3 weeks ago

Reply from OneGuard

Dear Ms. Cormier, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand, and also being so receptive to our conversation. Customer satisfaction is our top priority and to service our valued homeowners as quickly as possible, and we truly regret the frustration. We sincerely hope we have effectively addressed your concerns, and we are always available if we may offer additional assistance. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties

Jun. 10th, 2022

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Tiffany Cole Grand Prairie, TX

Keanna C was patient, Professional and very knowledgeable of the company and was able to make me feel very comfortable with purchasing from OneGuard. Amazing customer service!

1 week ago

Reply from OneGuard

Dear Ms. Cole, Thank you so much for providing OneGuard Home Warranties with a 5 star review regarding your amazing customer service experience with Keanna! Your satisfaction is our number one priority, and it is always our most distinct pleasure to provide you with peace of mind for all your home warranty and home services needs. We agree! Keanna is very knowledgeable and professional, and your positive feedback and kind words really made her day. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Jun. 27th, 2022

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Brandon Coy San Diego, CA

Cynthia was the most wonderful person. So easier to talk to and understand. This is usually the case with one guard everybody's pretty nice there and take care of their clients

1 week ago

Reply from OneGuard

Dear Mr. Coy, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and Cynthia! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. We agree! Cynthia is wonderful and she enjoyed speaking with you and loved the positive recognition. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Jun. 23rd, 2022

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rosa whitaker Mesa, AZ

I called to renew my warranty and talked to Sarah M. She was very nice and courteous. When I didn't have my card, she was ok when I could part of the number to verify that using the same one on file. She was quick which was good because I was on my lunch break.

3 weeks ago

Reply from OneGuard

Dear Ms. Whitaker, Thank you so much for the 5 stars and providing such amazing feedback regarding your customer service experiences with OneGuard Home Warranties and Sarah! We are so happy that you found ease renewing your warranty plan and we are pleased with the opportunity to assist you with all your home warranty and home services needs. We have also shared your rave review with Sarah and she is extremely grateful for the positive recognition. Thank you again for choosing OneGuard! We truly value your loyal business of 7 years and look forward to serving you in the future. OneGuard Home Warranties

Jun. 15th, 2022

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Karen York Village, ME

We were introduced to OneGuard in 2019 when we purchased a home. Their customer service has always been exceptional. Annual servicing appointments are easy to schedule and their vendors are professional. I just renewed via a telephone call with Scott P this week and he was professional and promptly completed the transaction.

3 weeks ago

Reply from OneGuard

Dear Karen, Thank you so much for the 5 star review regarding your exceptional customer service experiences with OneGuard Home Warranties and Scott! It is always our distinct pleasure to provide best-in-class service, and we are happy to hear about your experience. We agree! Scott is very professional, and your positive feedback and kind words really made his day. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Jun. 15th, 2022

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Emilie Grimes Queen Creek, AZ

I am a landlord, I have relied on One Guard for about 5 years now! One guard has always been extremely professional and timely in response to requests for service. They Also respond quickly if you are not happy with a contractor! I will continue to rely on One Guard as long as I have rental property! They are the Best!

3 weeks ago

Reply from OneGuard

Dear Ms. Grimes, Thank you so much for the 5 stars and providing such amazing testimony regarding your customer service experiences with OneGuard Home Warranties over the last 5 years! It is always our distinct pleasure to provide the most comprehensive coverage in the industry and best-in-class service, and we love the positive feedback and opportunity to assist you with all your home warranty and home services needs. On behalf the entire OneGuard team, thank you again! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties

Jun. 10th, 2022

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Kirsten Norling Phoenix, AZ

I was having problems with the quick order link. I called and was fortunate to get Sherlita R on the line. She could not have been more helpful. Thanks Sherlita for the best customer service experience I have had in a very long time!!

3 weeks ago

Reply from OneGuard

Dear Ms. Norling, Thank you so much for the 5 stars and providing such amazing testimony regarding your customer service experiences with OneGuard Home Warranties and Sherlita! It is always our distinct pleasure to provide the most comprehensive coverage in the industry and best-in-class service, and we love the positive feedback and opportunity to assist you with all your home warranty and home services needs. We agree! Sherlita is very helpful, and your kind words really made her day. On behalf the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Jun. 9th, 2022

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L T-G Phoenix, AZ

I just signed on and was helped by Lori E. She was professional and provided information in a clear manner. Her correspondence via e-mail was also very helpful. I truly appreciate her kind tone. I look forward to being a One Guard client.

4 weeks ago

Reply from OneGuard

Dear L T-G, Thank you so much for the 5 stars and sharing such positive testimony regarding your customer service experiences with OneGuard Home Warranties and Lori! Our number one priority is your complete satisfaction, and we are happy to hear how pleased you are with the level of service and support you receive. We agree! Lori is very professional, and your kind words really made her day. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Jun. 8th, 2022

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Verified Customer

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Hannah Scott Waddell, AZ

Contractors have been great. They come on time and are professional, skilled, and work quickly to resolve the issues. It can take a few days or weeks at time to get someone to come out though.

2 months ago

Reply from OneGuard

Dear Ms. Scott, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and your service professionals! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you receive. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Apr. 26th, 2022

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Verified Customer

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Recently, for a work order a technician misdiagnosed the issue which ended up in denial of coverage. We went ahead to fixing the problem out of pocket expense. It took over a week for the parts to arrive and few days to schedule the tech to be back. After they fixed the issue, the problem still continued. OneGuard policy is to dispute the resolution within 24hrs. In this case, that timeline is an impossible expectation from us to dispute since we didn't have the replacement parts until several weeks later. OneGuard will do nothing about it when I called them back regarding this issue.

2 months ago

Reply from OneGuard

Dear NL, We would like to offer our personal assistance in the matter. However, we cannot locate a OneGuard service plan under the name provided. May we please ask you to forward the plan number or property address to [email protected]? Thank you for your time and consideration. OneGuard Home Warranties

Apr. 14th, 2022

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Mike D Chandler, AZ

One guard representatives are Quick to respond to phone calls They are courteous and efficient. The technician’s always handle the problem I talked to Chris S for the past two renewals He worked with me and is the reason I am still with One guard He said he was glad to help and I could call him anytime His personal service goes above and beyond

1 month ago

Reply from OneGuard

Dear Mike D., Thank you so much for the 5 star review and providing such amazing feedback regarding your customer service experiences with OneGuard Home Warranties and Christopher! It is our top priority to provide swift yet precise service that exceeds your expectations, and we are overjoyed to hear that this has been your experience. We agree! Christopher goes above and beyond to provide excellent customer service, and they are extremely grateful for the positive recognition, and loved having the opportunity to personally assist you. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties

Jun. 3rd, 2022

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Kara Lizs Tucson, AZ

I have had nothing but great interactions with OneGuard. My conversation today with Christopher S was wonderful. He helped me with my renewal and some changes I needed to make. I also had some questions and he went above and beyond to answer them. Being a customer service manager, I was extremely impressed with Christopher’s skills. He hit all of the points I check for and train on perfectly! I refer OneGuard to everyone! Special thanks to Christopher for demonstrating exceptional service while still being efficient!

1 month ago

Reply from OneGuard

Dear Ms. Lizs, Thank you so much for the 5 star review and providing such wonderful testimony regarding your customer service experiences with OneGuard Home Warranties and Christopher! We are so happy that you found ease renewing your warranty plan and we are pleased with the opportunity to assist you with all your home warranty and home services needs. We agree! Christopher is exceptional, and he enjoyed speaking with you and loved the positive recognition. On behalf the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties

May. 18th, 2022

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Judy M. Carrollton, TX

Never been disappointed in the almost six years we've used OeGuard.! And we are alaways amazed at the knowledge and professionalism of the OneGuard representatives and the companies they send us. Recently worked through a delivery problem with Tina. She was patient, courteous -- and got the job done. We know we can count on "problem solved" when dealing with OneeGuard.

1 month ago

Reply from OneGuard

Dear Judy M., Thank you so much for the 5 star review and sharing such amazing feedback regarding your customer service experiences with OneGuard Home Warranties and Tina! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. We agree! Tina is very professional and courteous, and your kind words really made her day. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business of 6 years and look forward to serving you in the future. OneGuard Home Warranties

May. 12th, 2022

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Verified Customer

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Avis Evans Bedford, TX

The rep was very knowledgeable. What she didnt know she researched.

2 days ago

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L.C. Conway, AR

I have been a very happy customer of OneGuard for several years now. I have had other home warranty companies with other homes in the past, but i like OneGuard best. That being said, one individual really stands out to me. One time, last year, I was not happy with a decision on an issue and it got escalated Tricia D. She was very professional and courteous and continued to return my communications for several weeks. Even though that item did not go in my favor, i kept Tricia's info handy. Recently, on another item, i reached out to her directly. Again, she was awesome. She has been really prompt with responses and has really gone above and beyond. I cannot provide enough compliments to describe her customer interaction with me. She is the type of employee that makes a difference!! Thank you so much, Tricia, for being amazing!!!

2 months ago

Reply from OneGuard

Dear L.C., Thank you so much for the 5 star review and sharing such thoughtful testimony regarding your amazing customer service experiences with OneGuard Home Warranties and Tricia! Customer satisfaction is at the forefront of our priorities, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We have shared your rave review with Tricia, and they are extremely grateful for the positive recognition, and loved having the opportunity to personally assist you. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties

Apr. 25th, 2022

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MyMalteseFalcon San Tan Valley, AZ

I've been dealing with OneGuard re replacing a defunct dishwasher. Had to call their fulfillment center with a few quires & reached a Tina L.. In dealing with her, I found her to be very professional, very courteous, very knowledgeable & just wonderful to speak too. She's a very upbeat person! Her answers where clear & to the point. She explained the replacement process & urged me to please call them IF there are ANY issues what so ever w/the unit installed. She also stated they'd love a follow up after the installation of the unit. Also like to add, I asked to leave Tina, this review & rating. She made my Monday. Although, Tina is not the only one I'd rave about, everyone; so far, in the fulfillment center have been helpful. But Tina L., is the best company rep I've run into in a very long time. Thanks to Tina, I've peace of mind knowing that everything is on track & being handled to the best of OneGuard's ability. Big thank you to Tina L., your the BEST!!

2 months ago

Reply from OneGuard

Dear MyMateseFalcon, Thank you so much for the 5 stars and providing such amazing testimony regarding your customer service experiences with OneGuard Home Warranties and Scott! Customer satisfaction is our utmost priority, and it is always our distinct pleasure to assist you. We agree! Scott goes above and beyond and loved having the opportunity to personally assist you. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your loyal business and look forward to serving you again. OneGuard Home Warranties

Apr. 8th, 2022

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Verified Customer

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Julie Gardner Las Vegas, NV

We asked to have the house rekeyed after we bought our new house. For some reason there was a disconnect between the company and One Guard. After a month of waiting, I contacted One Guard and they were on it immediately. They contacted the company and the house was rekeyed the same day. Unfortunately, they did not reset the garage door opener or key pad. The key company said it was not part of the rekeying that is covered. I thought it was since it was stated that it was on our email.

5 months ago

Reply from OneGuard

Dear Ms. Gardner, Thank you so much for the 5 stars and providing such thoughtful feedback regarding your recent customer service experience with OneGuard Home Warranties! Your satisfaction is our utmost priority, and it is always a distinct pleasure to assist you with all your home service and home warranty needs. Please also accept our apology for any misinformation regarding the re-key, and thank you for your understanding regarding our service offerings. If you ever need additional help with any of your service requests or have questions about coverage, we are available 24/7, 365 days a year, to offer our personalized assistance. OneGuard Home Warranties

Jan. 10th, 2022

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Verified Customer

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KENNETH K HEBERT Mesa, AZ

Good experience with my 1st home with you last year. Just transferred 2 more homes, weel see soon.

1 week ago

Reply from OneGuard

Dear Mr. Hebert, Thank you so much for the 5 stars and providing such positive remarks regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, and it makes us extremely happy to hear about your experience. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your loyal business and look forward to serving you again. OneGuard Home Warranties

Jun. 28th, 2022

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Verified Customer

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Mark Peters Scottsdale, AZ

Excellent customer service, the representatives are friendly and knowledgeable

1 week ago

Reply from OneGuard

Dear Mr. Peters, Thank you so much for the 5 star review regarding your excellent customer service experiences with OneGuard Home Warranties! Providing prompt and accurate resolution with friendly service professionals is our utmost priority, and we are happy to hear how pleased you are with the level of service and support you receive. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Jun. 27th, 2022

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Verified Customer

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Eric P Merriweather Cypress, TX

Easy to open service calls. They have a wide list of services and they seem to work well with there providers.

1 week ago

Reply from OneGuard

Dear Mr. Merriweather, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties! Making it easy to request service and offering prompt and accurate resolution with friendly professionals is always our top priority, and we love the positive feedback and having the opportunity to assist you! On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Jun. 27th, 2022

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Verified Customer

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April Alvarez Mesa, AZ

The price. And the one time fee when you have someone come out For instants pest control or the AC unit etc. etc.

2 weeks ago

Reply from OneGuard

Dear Ms. Alvarez, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Our number one priority is customer satisfaction, and we love hearing about your experience and the value you find in the services we offer. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties

Jun. 21st, 2022

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Verified Customer

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Tawsha Marie Patrick-Williams Phoenix, AZ

When I submit an order it is taken care of immediately to where the contractor is reaching out to set up appointment

2 weeks ago

Reply from OneGuard

Dear Ms. Patrick-Williams, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Making it easy to request service and offering prompt and accurate resolution with friendly professionals is exactly what we strive for, and we love the positive feedback! Thank you again for the opportunity! We truly value your business and look forward to serving you in the again. OneGuard Home Warranties

Jun. 21st, 2022

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Verified Customer

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G sims Surprise, AZ

We have had a few claims with one guard, not big issues, but one guard always comes through with good servicd

3 weeks ago

Reply from OneGuard

Dear G Sims, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you and provide peace of mind. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Jun. 13th, 2022

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Verified Customer

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Dianne Richards Sun City, AZ

They fix until no more parts are available and then they replace the item. This gives the homeowner peace of mind.

3 weeks ago

Reply from OneGuard

Dear Ms. Richards, On behalf of the entire team, thank you so much for providing OneGuard Home Warranties with a 5 star review regarding your customer service experiences over the last 14 years! Your satisfaction is our utmost priority, with all your home warranty and home services needs, and we love the positive feedback and always appreciate the opportunity to help. Thank you again for choosing OneGuard! We truly value your loyal business and look forward to serving you again. OneGuard Home Warranties

Jun. 14th, 2022

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