error This company may not service all states.

OneGuard Home Warranty was founded in 1990 and is headquartered in Phoenix, Arizona. Currently, the company only services Arizona and Texas. OneGuard offers options for regular homeowners as well as real estate professionals. The company covers system and appliance breakdowns, repairs, and maintenance, and its home care solution covers a wide range of household problems. With coverage on your home's major systems and appliances, you get budget protection and peace of mind.

OneGuard also offers a variety of home services and tune-ups because the company knows the home requires more than just repairs. Its services include but are not limited to carpet cleaning, A/C and heating tune-ups, window cleaning, pest control, and lawn care.

OneGuard was acquired by American Home Shield in 2016.

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The Good

  • Extensive Coverage
  • Plans and Pricing
  • Sample Service Contract Available
  • Options for Real Estate Professionals

Extensive Coverage

OneGuard offers a very impressive list of appliances and systems it covers. Coverage varies dependent on what plan the customers choose, but a full list of items covered are listed below in the FAQ section of this review.

Plans and Pricing

OneGuard's cost is competitive for the industry. For all plans, the fee for a service call is $69.

Sentinel Plan

The Sentinel Plan starts at $379 and covers a decent range of appliances and systems.

Appliances

  • Dishwasher
  • Range/oven/cooktop
  • Built-in microwave
  • Garbage disposal
  • Trash compactor
 

Systems

  • No fault coverage
  • Air conditioning system
  • Heating system
  • Ductwork
  • Plumbing system
  • Water heater
  • Electrical system
  • Ceiling and exhaust fans
  • Central vacuum
  • Garage door opener
  • Sprinkler system and timer
 

The Sentinel Plan also has optional coverage for additional major appliances.

Centurion Plan

The Centurion Plan contains all the coverage of the Sentinel Plan, but for $499, it includes additional features:

  • Preferred upgrade coverage
  • HVAC equipment incompatibility coverage

As with the Sentinel Plan, you can customize your Centurion Plan for additional warranty coverage for pools and spas, guest houses, and so on.

Guardian Plan

The Guardian Plan starts at $599. For this plan, it includes all the features of the Centurion Plan, but the kitchen refrigerator and washer and dryer are included in the base price. Buyers also have the option of including and second washer and dryer and additional built-in refrigerator.

Sample Service Contract Available

OneGuard has sample contracts available for each of its plans. The contracts detail what's covered by their plans, including instances of normal wear and tear that require repair.

Options for Real Estate Professionals

OneGuard works closely with real estate professionals to gain an understanding of what matters most to home buyers. OneGuard Real Estate Home Warranty includes the following services:

  • Re-Key and Garage Remote Reprogram
  • Security System
  • Utility Connection
  • Carpet Cleaning
  • Window Washing
  • Pest Control
  • Lawn Care
  • A/C and Heating Tune-Ups

The Bad

  • Only Serves Arizona, Nevada, and Texas
  • Customer Service Complaints
  • Cancellation Fee

Only Serves Arizona, Nevada, and Texas

While there are many home warranty companies that only cover a certain geographic area, OneGuard only covers two states. For a company that has been in business since the 90s, it seems odd that it wouldn't cater nationwide yet. There are other companies that have been in business for the fraction of the time and already cover nationwide.

Customer Service Complaints

OneGuard has received some negative comments from customers. Some customers complain that the service provider denied claims which should have been covered. Others complain that the call center workers were not helpful, or the contracted technicians couldn't finish a repair. The large amount of negative feedback could be a deterrent for potential buyers.

Cancellation Fee

OneGuard does charge a $50 fee when the contract is cancelled. Customers can expect a pro-rata refund for their unexpired term. A cancellation request must be received in writing.

View Best Home Warranty Companies

The Bottom Line

OneGuard Home Warranty has a wide array of coverage options for homeowners and real estate professionals. The company also approves 95% of claims, which is a big plus. If you live in Arizona or Texas, consider choosing OneGuard for your home warranty needs. 

However, customer reception appears to be negative. Due to this reason, it might be worth looking into other home warranty companies before choosing the one that's right for you.

View Best Home Warranty Companies

User Reviews

Star Rating

4.4
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421 Reviews

Review Breakdown

5 star
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4 star
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3 star
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2 star
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1 star
9%

Sentiment Criteria

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Les Bell

November 23rd, 2020 DETAILS arrow_drop_down
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Quality of professionals; both at OneGuard and the contractors that they send to my home.

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Donna Loftin

November 23rd, 2020 DETAILS arrow_drop_down
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Expert help, easy access and vendors are always excellent

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Sharon Handgis

November 23rd, 2020 DETAILS arrow_drop_down
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Easy to get hold of, send competent repair men

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Thomas and Belle Hoger, 11949 N 80th Place, Scottsdale, AZ 85260

November 23rd, 2020 DETAILS arrow_drop_down
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We have had other home warranties and no one begins to compare with One Guard. Wonderful. Professional all the way.

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Tenisha

November 23rd, 2020 DETAILS arrow_drop_down
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They sent out vendors immediately... great, reliable vendors

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Larry A Ries

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Always pleasant and willing to help. Anxious to get things repaired ASAP.

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Chad

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They took care of our issue without any questions.

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Wanda Jones

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Always very proactive and very professional.

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C. O'Brien

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There was phone coverage on the weekend and the Customer Rep. got the work order in so that the Pluming company had it first thing Monday morning.

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Ellen Weiner

November 23rd, 2020 DETAILS arrow_drop_down
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One Guard follows through with their warranty service.

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James Parker

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I've used them a lot this year and they do what they are supposed to!!!

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Rod Merry

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tuneups are more difficult than contacting the serve provider directly and u dont save much

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D Morris

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Excellent response when a circuit board went on an air handler

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Robert May

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Excellent Service and reliability, quick and price efficient

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Sherri

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Ease of online scheduling. Security in purchase of lived in home.

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Sheri Halverson

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they are very knowledgable. consiterate and always on time

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Doug

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Quick to respond when you have a problem.

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Not important.

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They are not the company they once were. Their annual fee has gotten out of site compared to other warranty companies and they do the cheapest fix.

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Richard Carranza

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They are always very reactive to every call

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bob bauer

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Every time I have needed service I receive a prompt reply and schedule.

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Brenda

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They took care of my needs in a professional & expeditious manner.

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Lrebeles

November 20th, 2020 , DETAILS arrow_drop_down
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Easy to talk to a real person and everyone is polite and helpful. Fred Frontino helped us today by adding appliance coverage to our existing policy and we were very please with how quick and easy it was.

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Veronica Rosas

November 20th, 2020 Phoenix, AZ DETAILS arrow_drop_down
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Called and spoke with Fred F. to do a renewal and upgrade and he was so kind, helpful and efficient!

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joseph reha

November 19th, 2020 Glendale, AZ DETAILS arrow_drop_down
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Fred was very professional, informative, polite. Answered all my questions with precise clarity.

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Caryn Nightengale

November 19th, 2020 Scottsdale, AZ DETAILS arrow_drop_down
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Fred F was excellent in helping with our renewal! He listened and understood our preferences and concerns. He recommended a path forward for our renewal that was perfect for our situation. Thank you!

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Melinda Danielson

November 18th, 2020 Phoenix, AZ DETAILS arrow_drop_down
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Honesty and Integrity are important to me and I have found that with this warranty company. In 2020 I downgraded my plan to the System Guard. I had an issue with my Dishwasher I knew would not be covered by the warranty, however I called to inquire about businesses they could recommend to use and was able to connect with a business that fixed my dishwasher and was great in their service. In renewing my policy for 2021 I spoke with Alexander J, he was courtesy, efficient, and helpful in renewing my policy. I also appreciated the discount for this next year and the ability to pay for the policy in 3 payments versus yearly or monthly.

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Aja Ochoa

November 18th, 2020 Peoria, AZ DETAILS arrow_drop_down
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I had the pleasure of working with Fred F for my home policy and he was absolutely wonderful. It took me a while to decide on my options and make sure I was purchasing a policy that was right for my family and Fred was so patient and knowledgeable. It was a positive experience overall and we are happy with our coverage. Thank you!

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Christine Kipp

November 17th, 2020 South Windsor, CT DETAILS arrow_drop_down
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Friendly, fast and got my service order placed quickly.

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Tammy Utter

November 17th, 2020 San Angelo, TX DETAILS arrow_drop_down
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Every time I have had to call OneGuard, they answer the phone...a real person, like Fred F answer and addresses the issue. When I have been in need of a repair, OneGuard has responded quickly, connected me to the needed repairman and had someone to my house in a timely manner-within 1-2 days, sometimes the same day. Thank you OneGuard for the security you bring to my home!

Verified Customer

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Robert Harmon

November 16th, 2020 DETAILS arrow_drop_down
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They bail me out 3 times on things that went bad all 3 things happen in 1 year number 1 was upstairs in the bathroom water was leaking down the wall they fix that number 2 was ceiling fan quit working they replace the ceiling fan and number 3 was hose bib outside on my patio was leaking they replace that thank you one guard

OneGuard Logo

Reply from OneGuard

Nov 23, 2020

Dear Mr. Harmon, Thank you so much for the 5 star review and providing such positive testimony regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, and we love the positive feedback and always appreciate the opportunity to help. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your business and look forward to serving you again. OneGuard Home Warranties

Verified Customer

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Jane Sass

November 16th, 2020 DETAILS arrow_drop_down
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I have never had a problem with a service request not being fulfilled to my satisfaction.

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Frank

November 16th, 2020 DETAILS arrow_drop_down
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Very happy with setting up and receiving services.

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Anonymous

November 16th, 2020 DETAILS arrow_drop_down
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They are easy to contact and to deal with.

OneGuard Logo

Reply from OneGuard

Nov 24, 2020

Dear Anonymous, Thank you so much for the 5 star rating regarding your service experience with OneGuard Home Warranties! Providing service that exceeds your expectations with friendly professionals that are easy to work with is our number one priority, and we love the positive feedback. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you again soon! OneGuard Home Warranties

Verified Customer

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E

November 16th, 2020 DETAILS arrow_drop_down
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Pleasant customer service each time I have reached for service.

OneGuard Logo

Reply from OneGuard

Nov 23, 2020

Dear E, Thank you so much for the 5 star review and providing such amazing testimony regarding your customer service experience. Our top priority is your satisfaction with all your home warranty and home services needs, and we always appreciate the opportunity to help. On behalf of the entire team, thank you again for the opportunity! We truly value your business and look forward to serving you again in the future. OneGuard Home Warranties

Verified Customer

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Edmund Kulsick

November 16th, 2020 DETAILS arrow_drop_down
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Calling for a service request is easy, and the service provider consistently calls within teh promised window. It's GREAT relief knowing that I'll have someone to fix my problem, whatever it is, in a very short period of time.

Verified Customer

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craig

November 16th, 2020 DETAILS arrow_drop_down
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they have very good contractors working for them

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Brad DeAustin

November 16th, 2020 DETAILS arrow_drop_down
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Very responsive and helpful. Excellent contractors.

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Kyle

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Good customer service. They are quick to reply and get things done.

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Mike Howerton

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They are always prompt in taking care of any needs I have.

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Shirley Serey

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Very responsive. Professional vendors who come in a timely manner and fix the problem.

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DJ

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They are quick and the people they send are knowledgeable and polite.

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kirk burger

November 16th, 2020 DETAILS arrow_drop_down
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took to long to get the issue resolved. Also had to wait on the phone 2 hours to talking to somebody

OneGuard Logo

Reply from OneGuard

Nov 24, 2020

Dear Mr. Burger, Thank you for taking the time to review OneGuard Home Warranties and provide necessary feedback. Please know we constantly strive for best-in-class service and apologize for any frustration you experienced regarding hold times and the timeframe involved to authorize replacement of the toilet. We are happy to know that the replacement was completed and wholeheartedly appreciate your commentary as a guide for OneGuard's efforts to improve upon the service we extend to our valued homeowners. Thank you again for the opportunity. We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Verified Customer

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Joseph Beykirch

November 16th, 2020 DETAILS arrow_drop_down
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Excellent customer service and professional contractors who do repair. I have used the for many years without a problem

OneGuard Logo

Reply from OneGuard

Nov 23, 2020

Dear Mr. Beykrich, Thank you so much for the 5 star review and outstanding remarks regarding your positive customer experiences with OneGuard Home Warranties and our service contractors! Our number one priority is to provide a level of service that exceeds your expectations, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Thank you again for the positive feedback! We truly value your loyal business and look forward to serving you again in the future. OneGuard Home Warranties

Verified Customer

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Ashley Greco

November 16th, 2020 DETAILS arrow_drop_down
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They're responsive and they help and they follow up

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Vivian McCullough

November 16th, 2020 DETAILS arrow_drop_down
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I make a request online and within hours the contractor calls to arramge service. I have one or twice had to pay additional fees.

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Natalie

November 16th, 2020 DETAILS arrow_drop_down
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They are a great home warranty company and have always done a good job taking care of our home.

OneGuard Logo

Reply from OneGuard

Nov 23, 2020

Dear Natalie, On behalf of the entire team, thank you so much for the 5 star review and providing such positive testimony regarding your customer service experiences with OneGuard Home Warranties! Our top priority is your satisfaction, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity to help. Thank you again for choosing OneGuard! Please know we truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Verified Customer

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Paige Wermuth

November 16th, 2020 DETAILS arrow_drop_down
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They worked with me to find an alternate contractor who could come see me sooner so we would not be without air conditioning for an extended number of days!

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Mitch Magee

November 16th, 2020 DETAILS arrow_drop_down
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Still have pending issues weeks after service

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Debora Mitchell

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Trustworthy ontime make sure clients are taking care of in a timely manner

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Reply from OneGuard

Nov 23, 2020

Dear Ms. Mitchell, Thank you so much for the rave review and such amazing feedback regarding your service experiences with OneGuard Home Warranties! Our top priority is to provide a level of service that exceeds your expectations, and your testimony and the value you find in your home service plan is everything we strive for at OneGuard. On behalf the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Verified Customer

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Nancy Berglund

November 16th, 2020 DETAILS arrow_drop_down
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Just signed up with them. Made one request and they reasponded right away.

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Reply from OneGuard

Nov 24, 2020

Dear Ms. Berglund, Thank you so much for the 4 star review and remarks regarding your customer service experiences with OneGuard Home Warranties. Customer satisfaction is our number one priority, and it is always our most distinct pleasure to provide timely resolution and the quality service you deserve. On behalf of the entire team, thank you for the opportunity! We truly value your business and look forward to serving you again. OneGuard Home Warranties