8.1
Overall Score
OneGuard Home Warranty was founded in 1990 and is headquartered in Phoenix, Arizona. Currently, the company only services Arizona and Texas. OneGuard offers options for regular homeowners as well as real estate professionals. The company covers system and appliance breakdowns, repairs, and maintenance, and its home care solution covers a wide range of household problems. With coverage on your home's major systems and appliances, you get budget protection and peace of mind.
OneGuard also offers a variety of home services and tune-ups because the company knows the home requires more than just repairs. Its services include but are not limited to carpet cleaning, A/C and heating tune-ups, window cleaning, pest control, and lawn care.
OneGuard was acquired by American Home Shield in 2016.
OneGuard offers a very impressive list of appliances and systems it covers. Coverage varies dependent on what plan the customers choose, but a full list of items covered are listed below in the FAQ section of this review.
OneGuard's cost is competitive for the industry. For all plans, the fee for a service call is $69.
The Sentinel Plan starts at $379 and covers a decent range of appliances and systems.
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The Sentinel Plan also has optional coverage for additional major appliances.
The Centurion Plan contains all the coverage of the Sentinel Plan, but for $499, it includes additional features:
As with the Sentinel Plan, you can customize your Centurion Plan for additional warranty coverage for pools and spas, guest houses, and so on.
The Guardian Plan starts at $599. For this plan, it includes all the features of the Centurion Plan, but the kitchen refrigerator and washer and dryer are included in the base price. Buyers also have the option of including and second washer and dryer and additional built-in refrigerator.
OneGuard has sample contracts available for each of its plans. The contracts detail what's covered by their plans, including instances of normal wear and tear that require repair.
OneGuard works closely with real estate professionals to gain an understanding of what matters most to home buyers. OneGuard Real Estate Home Warranty includes the following services:
While there are many home warranty companies that only cover a certain geographic area, OneGuard only covers two states. For a company that has been in business since the 90s, it seems odd that it wouldn't cater nationwide yet. There are other companies that have been in business for the fraction of the time and already cover nationwide.
OneGuard has received some negative comments from customers. Some customers complain that the service provider denied claims which should have been covered. Others complain that the call center workers were not helpful, or the contracted technicians couldn't finish a repair. The large amount of negative feedback could be a deterrent for potential buyers.
OneGuard does charge a $50 fee when the contract is cancelled. Customers can expect a pro-rata refund for their unexpired term. A cancellation request must be received in writing.
OneGuard Home Warranty has a wide array of coverage options for homeowners and real estate professionals. The company also approves 95% of claims, which is a big plus. If you live in Arizona or Texas, consider choosing OneGuard for your home warranty needs.
However, customer reception appears to be negative. Due to this reason, it might be worth looking into other home warranty companies before choosing the one that's right for you.
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Wendell OR
3 days ago
Verified Customer
Review Source
Bob Daigneault Georgetown, TX
1 month ago
Reply from OneGuard
Jan. 10th, 2023
Verified Customer
Review Source
Thomas Giali Phoenix, AZ
1 month ago
Reply from OneGuard
Dec. 27th, 2022
Rima Mourad
3 weeks ago
Reply from OneGuard
Jan. 20th, 2023
Verified Customer
Review Source
Janeen Gaston Peoria, AZ
2 months ago
Reply from OneGuard
Nov. 28th, 2022
Verified Customer
Review Source
Michael Pearlmutter Henderson, NV
2 months ago
Reply from OneGuard
Nov. 22nd, 2022
Review Source
Ramona Phoenix, AZ
6 days ago
Verified Customer
Review Source
Nacole Harris Mesa, AZ
1 month ago
Reply from OneGuard
Jan. 10th, 2023
Verified Customer
Review Source
DB Oro Valley, AZ
1 month ago
Reply from OneGuard
Dec. 27th, 2022
courtney mccrary Gilbert, AZ
2 weeks ago
Reply from OneGuard
Jan. 24th, 2023
Review Source
Kathy Fay Surprise, AZ
3 weeks ago
Reply from OneGuard
Jan. 16th, 2023
Verified Customer
Review Source
Barry Fischer Anthem, AZ
2 months ago
Reply from OneGuard
Dec. 6th, 2022
Verified Customer
Review Source
tom tulig Austin, TX
3 months ago
Reply from OneGuard
Oct. 27th, 2022
Verified Customer
Review Source
Bill Webb Glendale, AZ
1 month ago
Reply from OneGuard
Dec. 22nd, 2022
Verified Customer
Review Source
Lisa Valech Mesa, AZ
2 months ago
Reply from OneGuard
Nov. 28th, 2022
Verified Customer
Review Source
Frederick Duncan Scottsdale, AZ
3 months ago
Reply from OneGuard
Nov. 3rd, 2022
Review Source
Melanie S. Gilbert, AZ
3 months ago
Reply from OneGuard
Nov. 2nd, 2022
Verified Customer
Review Source
B J Hart Round Rock, TX
1 month ago
Reply from OneGuard
Jan. 10th, 2023
Verified Customer
Review Source
Danielle Peoria, AZ
1 month ago
Reply from OneGuard
Dec. 27th, 2022
Verified Customer
Review Source
Douglas Russell Frisco, TX
2 months ago
Reply from OneGuard
Nov. 28th, 2022
Verified Customer
Review Source
KENNETH SOUCY Sun City, AZ
2 months ago
Reply from OneGuard
Nov. 22nd, 2022
Loren Bassols Mesa, AZ
1 month ago
Reply from OneGuard
Jan. 9th, 2023
Review Source
Jonnie Chou Mesa, AZ
1 month ago
Reply from OneGuard
Jan. 4th, 2023
Review Source
Latisha Thomas Sugar Land, TX
2 months ago
Reply from OneGuard
Nov. 22nd, 2022
Verified Customer
Review Source
Jorge Cabanas Tolleson, AZ
4 months ago
Reply from OneGuard
Sep. 27th, 2022
Verified Customer
Review Source
Michael Lightcap Mesa, AZ
5 months ago
Reply from OneGuard
Sep. 9th, 2022
Pat Wiley Canyon Lake, TX
3 months ago
Reply from OneGuard
Oct. 25th, 2022
Verified Customer
Review Source
John Deschene Phoenix, AZ
7 months ago
Reply from OneGuard
Jun. 14th, 2022
Verified Customer
Review Source
Sona Devadanam Missouri City, TX
7 months ago
Reply from OneGuard
Jun. 13th, 2022
Verified Customer
Review Source
Hank Bochenski Surprise, AZ
1 month ago
Reply from OneGuard
Dec. 27th, 2022
Verified Customer
Review Source
Susanne Vanness Sun City, AZ
1 month ago
Reply from OneGuard
Dec. 27th, 2022
Verified Customer
Review Source
Charlie Aranoff Scottsdale, AZ
1 month ago
Reply from OneGuard
Dec. 27th, 2022
Verified Customer
Review Source
Betty L. Ireland Sun City West, AZ
1 year ago
Reply from OneGuard
May. 11th, 2021
Verified Customer
Review Source
Mary Beth Storer Georgetown, TX
1 year ago
Reply from OneGuard
Apr. 22nd, 2021
Verified Customer
Review Source
Lee Swan Sugar Land, TX
2 months ago
Reply from OneGuard
Dec. 6th, 2022
Verified Customer
Review Source
David johnson Phoenix, AZ
2 months ago
Reply from OneGuard
Nov. 17th, 2022
Verified Customer
Review Source
Kim Lane Spring, TX
3 months ago
Reply from OneGuard
Nov. 1st, 2022
Review Source
Janie Scottsdale, AZ
2 months ago
Reply from OneGuard
Dec. 7th, 2022
Verified Customer
Review Source
Devona Burgess Fort Worth, TX
5 months ago
Reply from OneGuard
Aug. 30th, 2022
Verified Customer
Review Source
Denise D Williams Surprise, AZ
7 months ago
Reply from OneGuard
Jul. 12th, 2022
Verified Customer
Review Source
Ronald Radke Phoenix, AZ
7 months ago
Reply from OneGuard
Jul. 13th, 2022
Verified Customer
Review Source
Kari Coffman Cypress, TX
7 months ago
Reply from OneGuard
Jul. 12th, 2022
Verified Customer
Review Source
Jose Galeano Kyle, TX
7 months ago
Reply from OneGuard
Jul. 12th, 2022
Verified Customer
Review Source
Raghi Gilbert, AZ
7 months ago
Reply from OneGuard
Jun. 15th, 2022
Verified Customer
Review Source
Donna Himes Sun City West, AZ
7 months ago
Reply from OneGuard
Jun. 10th, 2022
Verified Customer
Review Source
PHILLIP Prescott Valley, AZ
7 months ago
Reply from OneGuard
Jun. 13th, 2022
Review Source
500patti Phoenix, AZ
4 months ago
Reply from OneGuard
Sep. 22nd, 2022
Gale Lavely Sun City, AZ
4 months ago
Reply from OneGuard
Sep. 22nd, 2022
Verified Customer
Review Source
Linda Mardel Sun City, AZ
9 months ago
Reply from OneGuard
Apr. 25th, 2022
Verified Customer
Review Source
ROBIN BIRDSONG Arlington, TX
1 month ago
Reply from OneGuard
Dec. 27th, 2022
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