- OneGuard
OneGuard
check_circle VerifiedOneGuard Home Warranty was founded in 1990 and is headquartered in Phoenix, Arizona. Currently, the company only services Arizona and Texas. OneGuard offers options for regular homeowners as well as real estate professionals. The company covers system and appliance breakdowns, repairs, and maintenance, and its home care solution covers a wide range of household problems. With coverage on your home's major systems and appliances, you get budget protection and peace of mind.
OneGuard also offers a variety of home services and tune-ups because the company knows the home requires more than just repairs. Its services include but are not limited to carpet cleaning, A/C and heating tune-ups, window cleaning, pest control, and lawn care.
OneGuard was acquired by American Home Shield in 2016.
Top Ranked Companies
#1 Choice Home Warranty chevron_right
#2 American Home Shield chevron_right
The Good
- Extensive Coverage
- Plans and Pricing
- Sample Service Contract Available
- Options for Real Estate Professionals
Extensive Coverage
OneGuard offers a very impressive list of appliances and systems it covers. Coverage varies dependent on what plan the customers choose, but a full list of items covered are listed below in the FAQ section of this review.
Plans and Pricing
OneGuard's cost is competitive for the industry. For all plans, the fee for a service call is $69.
Sentinel Plan
The Sentinel Plan starts at $379 and covers a decent range of appliances and systems.
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The Sentinel Plan also has optional coverage for additional major appliances.
Centurion Plan
The Centurion Plan contains all the coverage of the Sentinel Plan, but for $499, it includes additional features:
- Preferred upgrade coverage
- HVAC equipment incompatibility coverage
As with the Sentinel Plan, you can customize your Centurion Plan for additional warranty coverage for pools and spas, guest houses, and so on.
Guardian Plan
The Guardian Plan starts at $599. For this plan, it includes all the features of the Centurion Plan, but the kitchen refrigerator and washer and dryer are included in the base price. Buyers also have the option of including and second washer and dryer and additional built-in refrigerator.
Sample Service Contract Available
OneGuard has sample contracts available for each of its plans. The contracts detail what's covered by their plans, including instances of normal wear and tear that require repair.
Options for Real Estate Professionals
OneGuard works closely with real estate professionals to gain an understanding of what matters most to home buyers. OneGuard Real Estate Home Warranty includes the following services:
- Re-Key and Garage Remote Reprogram
- Security System
- Utility Connection
- Carpet Cleaning
- Window Washing
- Pest Control
- Lawn Care
- A/C and Heating Tune-Ups
The Bad
- Only Serves Arizona, Nevada, and Texas
- Customer Service Complaints
- Cancellation Fee
Only Serves Arizona, Nevada, and Texas
While there are many home warranty companies that only cover a certain geographic area, OneGuard only covers two states. For a company that has been in business since the 90s, it seems odd that it wouldn't cater nationwide yet. There are other companies that have been in business for the fraction of the time and already cover nationwide.
Customer Service Complaints
OneGuard has received some negative comments from customers. Some customers complain that the service provider denied claims which should have been covered. Others complain that the call center workers were not helpful, or the contracted technicians couldn't finish a repair. The large amount of negative feedback could be a deterrent for potential buyers.
Cancellation Fee
OneGuard does charge a $50 fee when the contract is cancelled. Customers can expect a pro-rata refund for their unexpired term. A cancellation request must be received in writing.
The Bottom Line
OneGuard Home Warranty has a wide array of coverage options for homeowners and real estate professionals. The company also approves 95% of claims, which is a big plus. If you live in Arizona or Texas, consider choosing OneGuard for your home warranty needs.
However, customer reception appears to be negative. Due to this reason, it might be worth looking into other home warranty companies before choosing the one that's right for you.
User Reviews
Star Rating
421 Reviews
Review Breakdown
Sentiment Criteria
Verified Customer
Les Bell
Quality of professionals; both at OneGuard and the contractors that they send to my home.
Verified Customer
Donna Loftin
Expert help, easy access and vendors are always excellent
Verified Customer
Sharon Handgis
Easy to get hold of, send competent repair men
Verified Customer
Thomas and Belle Hoger, 11949 N 80th Place, Scottsdale, AZ 85260
We have had other home warranties and no one begins to compare with One Guard. Wonderful. Professional all the way.
Verified Customer
Tenisha
They sent out vendors immediately... great, reliable vendors
Verified Customer
Larry A Ries
Always pleasant and willing to help. Anxious to get things repaired ASAP.
Verified Customer
Chad
They took care of our issue without any questions.
Verified Customer
Wanda Jones
Always very proactive and very professional.
Verified Customer
C. O'Brien
There was phone coverage on the weekend and the Customer Rep. got the work order in so that the Pluming company had it first thing Monday morning.
Verified Customer
Ellen Weiner
One Guard follows through with their warranty service.
Verified Customer
James Parker
I've used them a lot this year and they do what they are supposed to!!!
Verified Customer
Rod Merry
tuneups are more difficult than contacting the serve provider directly and u dont save much
Verified Customer
D Morris
Excellent response when a circuit board went on an air handler
Verified Customer
Robert May
Excellent Service and reliability, quick and price efficient
Verified Customer
Sherri
Ease of online scheduling. Security in purchase of lived in home.
Verified Customer
Sheri Halverson
they are very knowledgable. consiterate and always on time
Verified Customer
Doug
Quick to respond when you have a problem.
Verified Customer
Not important.
They are not the company they once were. Their annual fee has gotten out of site compared to other warranty companies and they do the cheapest fix.
Verified Customer
Richard Carranza
They are always very reactive to every call
Verified Customer
bob bauer
Every time I have needed service I receive a prompt reply and schedule.
Verified Customer
Brenda
They took care of my needs in a professional & expeditious manner.
Lrebeles
Easy to talk to a real person and everyone is polite and helpful. Fred Frontino helped us today by adding appliance coverage to our existing policy and we were very please with how quick and easy it was.
Veronica Rosas
Called and spoke with Fred F. to do a renewal and upgrade and he was so kind, helpful and efficient!
joseph reha
Fred was very professional, informative, polite. Answered all my questions with precise clarity.
Caryn Nightengale
Fred F was excellent in helping with our renewal! He listened and understood our preferences and concerns. He recommended a path forward for our renewal that was perfect for our situation. Thank you!
Melinda Danielson
Honesty and Integrity are important to me and I have found that with this warranty company. In 2020 I downgraded my plan to the System Guard. I had an issue with my Dishwasher I knew would not be covered by the warranty, however I called to inquire about businesses they could recommend to use and was able to connect with a business that fixed my dishwasher and was great in their service. In renewing my policy for 2021 I spoke with Alexander J, he was courtesy, efficient, and helpful in renewing my policy. I also appreciated the discount for this next year and the ability to pay for the policy in 3 payments versus yearly or monthly.
Aja Ochoa
I had the pleasure of working with Fred F for my home policy and he was absolutely wonderful. It took me a while to decide on my options and make sure I was purchasing a policy that was right for my family and Fred was so patient and knowledgeable. It was a positive experience overall and we are happy with our coverage. Thank you!
Christine Kipp
Friendly, fast and got my service order placed quickly.
Tammy Utter
Every time I have had to call OneGuard, they answer the phone...a real person, like Fred F answer and addresses the issue. When I have been in need of a repair, OneGuard has responded quickly, connected me to the needed repairman and had someone to my house in a timely manner-within 1-2 days, sometimes the same day. Thank you OneGuard for the security you bring to my home!
Verified Customer
Robert Harmon
They bail me out 3 times on things that went bad all 3 things happen in 1 year number 1 was upstairs in the bathroom water was leaking down the wall they fix that number 2 was ceiling fan quit working they replace the ceiling fan and number 3 was hose bib outside on my patio was leaking they replace that thank you one guard
Reply from OneGuard
Nov 23, 2020
Dear Mr. Harmon, Thank you so much for the 5 star review and providing such positive testimony regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, and we love the positive feedback and always appreciate the opportunity to help. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your business and look forward to serving you again. OneGuard Home Warranties
Verified Customer
Jane Sass
I have never had a problem with a service request not being fulfilled to my satisfaction.
Verified Customer
Frank
Very happy with setting up and receiving services.
Verified Customer
Anonymous
They are easy to contact and to deal with.
Reply from OneGuard
Nov 24, 2020
Dear Anonymous, Thank you so much for the 5 star rating regarding your service experience with OneGuard Home Warranties! Providing service that exceeds your expectations with friendly professionals that are easy to work with is our number one priority, and we love the positive feedback. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you again soon! OneGuard Home Warranties
Verified Customer
E
Pleasant customer service each time I have reached for service.
Reply from OneGuard
Nov 23, 2020
Dear E, Thank you so much for the 5 star review and providing such amazing testimony regarding your customer service experience. Our top priority is your satisfaction with all your home warranty and home services needs, and we always appreciate the opportunity to help. On behalf of the entire team, thank you again for the opportunity! We truly value your business and look forward to serving you again in the future. OneGuard Home Warranties
Verified Customer
Edmund Kulsick
Calling for a service request is easy, and the service provider consistently calls within teh promised window. It's GREAT relief knowing that I'll have someone to fix my problem, whatever it is, in a very short period of time.
Verified Customer
craig
they have very good contractors working for them
Verified Customer
Brad DeAustin
Very responsive and helpful. Excellent contractors.
Verified Customer
Kyle
Good customer service. They are quick to reply and get things done.
Verified Customer
Mike Howerton
They are always prompt in taking care of any needs I have.
Verified Customer
Shirley Serey
Very responsive. Professional vendors who come in a timely manner and fix the problem.
Verified Customer
DJ
They are quick and the people they send are knowledgeable and polite.
Verified Customer
kirk burger
took to long to get the issue resolved. Also had to wait on the phone 2 hours to talking to somebody
Reply from OneGuard
Nov 24, 2020
Dear Mr. Burger, Thank you for taking the time to review OneGuard Home Warranties and provide necessary feedback. Please know we constantly strive for best-in-class service and apologize for any frustration you experienced regarding hold times and the timeframe involved to authorize replacement of the toilet. We are happy to know that the replacement was completed and wholeheartedly appreciate your commentary as a guide for OneGuard's efforts to improve upon the service we extend to our valued homeowners. Thank you again for the opportunity. We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Verified Customer
Joseph Beykirch
Excellent customer service and professional contractors who do repair. I have used the for many years without a problem
Reply from OneGuard
Nov 23, 2020
Dear Mr. Beykrich, Thank you so much for the 5 star review and outstanding remarks regarding your positive customer experiences with OneGuard Home Warranties and our service contractors! Our number one priority is to provide a level of service that exceeds your expectations, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Thank you again for the positive feedback! We truly value your loyal business and look forward to serving you again in the future. OneGuard Home Warranties
Verified Customer
Ashley Greco
They're responsive and they help and they follow up
Verified Customer
Vivian McCullough
I make a request online and within hours the contractor calls to arramge service. I have one or twice had to pay additional fees.
Verified Customer
Natalie
They are a great home warranty company and have always done a good job taking care of our home.
Reply from OneGuard
Nov 23, 2020
Dear Natalie, On behalf of the entire team, thank you so much for the 5 star review and providing such positive testimony regarding your customer service experiences with OneGuard Home Warranties! Our top priority is your satisfaction, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity to help. Thank you again for choosing OneGuard! Please know we truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Verified Customer
Paige Wermuth
They worked with me to find an alternate contractor who could come see me sooner so we would not be without air conditioning for an extended number of days!
Verified Customer
Mitch Magee
Still have pending issues weeks after service
Verified Customer
Debora Mitchell
Trustworthy ontime make sure clients are taking care of in a timely manner
Reply from OneGuard
Nov 23, 2020
Dear Ms. Mitchell, Thank you so much for the rave review and such amazing feedback regarding your service experiences with OneGuard Home Warranties! Our top priority is to provide a level of service that exceeds your expectations, and your testimony and the value you find in your home service plan is everything we strive for at OneGuard. On behalf the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Verified Customer
Nancy Berglund
Just signed up with them. Made one request and they reasponded right away.
Reply from OneGuard
Nov 24, 2020
Dear Ms. Berglund, Thank you so much for the 4 star review and remarks regarding your customer service experiences with OneGuard Home Warranties. Customer satisfaction is our number one priority, and it is always our most distinct pleasure to provide timely resolution and the quality service you deserve. On behalf of the entire team, thank you for the opportunity! We truly value your business and look forward to serving you again. OneGuard Home Warranties