OneGuard Home Warranty was founded in 1990 and is headquartered in Phoenix, Arizona. Currently, the company only services Arizona and Texas. OneGuard offers options for regular homeowners as well as real estate professionals. The company covers system and appliance breakdowns, repairs, and maintenance, and its home care solution covers a wide range of household problems. With coverage on your home's major systems and appliances, you get budget protection and peace of mind.
OneGuard also offers a variety of home services and tune-ups because the company knows the home requires more than just repairs. Its services include but are not limited to carpet cleaning, A/C and heating tune-ups, window cleaning, pest control, and lawn care.
OneGuard was acquired by American Home Shield in 2016.
OneGuard offers a very impressive list of appliances and systems it covers. Coverage varies dependent on what plan the customers choose, but a full list of items covered are listed below in the FAQ section of this review.
OneGuard's cost is competitive for the industry. For all plans, the fee for a service call is $69.
The Sentinel Plan starts at $379 and covers a decent range of appliances and systems.
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The Sentinel Plan also has optional coverage for additional major appliances.
The Centurion Plan contains all the coverage of the Sentinel Plan, but for $499, it includes additional features:
As with the Sentinel Plan, you can customize your Centurion Plan for additional warranty coverage for pools and spas, guest houses, and so on.
The Guardian Plan starts at $599. For this plan, it includes all the features of the Centurion Plan, but the kitchen refrigerator and washer and dryer are included in the base price. Buyers also have the option of including and second washer and dryer and additional built-in refrigerator.
OneGuard has sample contracts available for each of its plans. The contracts detail what's covered by their plans, including instances of normal wear and tear that require repair.
OneGuard works closely with real estate professionals to gain an understanding of what matters most to home buyers. OneGuard Real Estate Home Warranty includes the following services:
While there are many home warranty companies that only cover a certain geographic area, OneGuard only covers two states. For a company that has been in business since the 90s, it seems odd that it wouldn't cater nationwide yet. There are other companies that have been in business for the fraction of the time and already cover nationwide.
OneGuard has received some negative comments from customers. Some customers complain that the service provider denied claims which should have been covered. Others complain that the call center workers were not helpful, or the contracted technicians couldn't finish a repair. The large amount of negative feedback could be a deterrent for potential buyers.
OneGuard does charge a $50 fee when the contract is cancelled. Customers can expect a pro-rata refund for their unexpired term. A cancellation request must be received in writing.
OneGuard Home Warranty has a wide array of coverage options for homeowners and real estate professionals. The company also approves 95% of claims, which is a big plus. If you live in Arizona or Texas, consider choosing OneGuard for your home warranty needs.
However, customer reception appears to be negative. Due to this reason, it might be worth looking into other home warranty companies before choosing the one that's right for you.
Star Rating
736 Reviews
Review Breakdown
Sentiment Criteria
NancB
Very nice company to work with. Spoke with Paul C. today. Took care of my needs on my account perfectly! My Saving Discount renewal with OneGuard went to my Spam folder. Paul honored it for me, I really appreciated his help
Marlene Luterman
I have never had a problem with my coverage with One Guard and am completely satisfied with their service and coverage. They send highly qualified contractors to fix my home. Today I spoke with Cynthia F. who was a pleasure to speak to. She listened to my questions and had all the answers for me. She was extremely pleasant and I highly recommend One Guard for your home warranty needs.
Verified Customer
Carol and Bill
We have two homes under warrantee and OneGuard has met it's contractual commitments every time we have needed them, including replacing two appliances.
Verified Customer
Sharon
Usually they are easy to work with and repair results are good.
Verified Customer
Carlos England
Response time is quick and the contractors are dependable and efficient
Verified Customer
Karen Moore
No hassles when filing a claim. Prompt service
Verified Customer
Cruz Molinar
They are the best in price and best in service.
sharonz
Today I renewed my contract with One Guard for another year for the two homes I own. Again I dealt with Fred F, who is a joy to work with. Fred is knowledgeable, professional and returns phone calls immediately. But he is also working for a Five Star company. I have had two problems at one of our homes in the last year, and the company and people they sent out were prompt, solved the problems and I couldn't have chosen anyone on my own that would have been better. I give them all five stars.
Debra S
I had the pleasure of working with Fred F. He went the extra mile to not only find out why my
Alison
Looking forward to working with one guard. Melinda was informative.
TJ Follis
Prompt service, very responsive & excellent customer service from Paul C . Highly recommend using them, especially after having other home warranties!
Verified Customer
David T
They have gone way downhill since they were bought out. Poor service, insultingly low offers
Reply from OneGuard
Mar 01, 2021
Dear David T, We would like to offer our personal assistance in the matter. However, we cannot find a OneGuard contract under the name provided. May we please ask you to forward the contract number or property address to [email protected]? Thank you for your time and consideration. OneGuard Home Warranties
Verified Customer
Nicholas Chorak
They did a good job handling my problem!
Reply from OneGuard
Mar 04, 2021
Dear Mr. Chorak, Thank you so much for the 4 star review and sharing such thoughtful remarks regarding your customer service experience with OneGuard Home Warranties! Providing excellent customer service remains at the forefront of our priorities and we love the positive feedback, and it is always our most distinct pleasure to assist you. On behalf of the entire team, thank you for entrusting OneGuard! We truly value your continued loyalty over the past 5 years and look forward to serving you in the future. OneGuard Home Warranties
Verified Customer
Bob Cohen
They are reliable and fast getting work scheduled
Reply from OneGuard
Mar 04, 2021
Dear Mr. Cohen, Thank you so much for the 4 star review and positive comments regarding your customer experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Verified Customer
Joe
Good and reliable trades in their network.
Reply from OneGuard
Mar 04, 2021
Dear Joe, Thank you so much for the 5 star review and thoughtful remarks regarding your customer service experiences with OneGuard Home Warranties! Customer satisfaction is at the forefront of our priorities, and your testimony regarding our contractors is exactly what we strive for as your home warranty provider. On behalf of the entire team, thank you again for choosing OneGuard! We truly appreciate your business and look forward to serving you in the future. OneGuard Home Warranties
Verified Customer
Anna Dominguez
Reps are friendly and always willing to help. Repair people are on time and do quality work in a timely manner.
Reply from OneGuard
Mar 04, 2021
Dear Ms. Dominguez, On behalf of the entire team, thank you so much for the 5 star review and feedback regarding your customer service experiences with OneGuard Home Warranties and our wonderful contractors! Providing best-in class service and timely repairs is exactly what we strive for, and we are happy to hear how pleased you are with the level of service and support you have received. Thank you again for choosing OneGuard! We truly value your continued loyalty over the last 6 years and look forward to serving you again. OneGuard Home Warranties
Verified Customer
K Petersen
Easy to understand coverage and simple to use when needed
Reply from OneGuard
Mar 04, 2021
Dear K Petersen, Thank you so much for the 5 star review and providing such amazing feedback regarding your customer service experiences with OneGuard Home Warranties! Our number one priority is customer satisfaction, and your testimony and the value you find in the services we offer is exactly what we strive for. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your business and look forward to serving you again soon. OneGuard Home Warranties
Verified Customer
Karen Milliken
This was my first experience with a home warranty and, although it took an extra day to get approved, I was impressed with the service.
Reply from OneGuard
Mar 04, 2021
Dear Ms. Milliken, Thank you so much for the 5 star review and such positive comments regarding your customer service experiences with OneGuard Home Warranties! Providing quality repairs completed by professionals that are concerned with satisfying your needs is exactly what we strive for, and we are happy to hear how pleased you are with our assistance. On behalf of the entire OneGuard team, thank you again! We truly appreciate your business and look forward to serving you again. OneGuard Home Warranties
Verified Customer
Carol O’Sullivan
It’s easy to arrange appointments & their price is reasonable.
Reply from OneGuard
Mar 04, 2021
Dear Ms. O'Sullivan, On behalf of the entire team, thank you so much for the 5 star review and positive remarks regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction and providing a level of service that exceeds your expectations is our number one priority, and your testimony and the value you find in OneGuard is everything we strive for as your home warranty provider. Thank you again! We truly value your business and look forward to serving you soon. OneGuard Home Warranties
Verified Customer
Albert James
Friendly and helpful support even when I am not sure what I need.
Reply from OneGuard
Mar 04, 2021
Dear Mr. James, Thank you so much for the 5 star review and positive testimony regarding your customer service experiences with OneGuard Home Warranties! Our top priority is your complete satisfaction and to make the process easy and hassle free, and we are always happy to help and answer your questions. On behalf of the entire OneGuard team, thank you again for the opportunity! We truly value your business and look forward to serving you soon. OneGuard Home Warranties
Verified Customer
Emily
They've basically swoop to save us on multiple occasions already and we're new customers
Reply from OneGuard
Mar 04, 2021
Dear Emily, On behalf of the entire team, thank you so much for the 5 star review and testimony regarding your positive customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, and we take great pride in providing you with ease of service and the peace of mind you deserve. Thank you again for the opportunity! We truly value your business and look forward to serving you again. OneGuard Home Warranties
Verified Customer
Therese Ricci
always trusted Oneguard for good repair. my tenants are happy, I'm happy.
Reply from OneGuard
Mar 04, 2021
Dear Ms. Ricci, Thank you so much for the 5 star review and testimony regarding your customer service experiences with OneGuard Home Warranties! Customer satisfaction is our top priority, and we love the positive feedback and always appreciate the opportunity to assist with all your home warranty and home services needs. Thank you again for entrusting OneGuard over the past 6 years! We truly value your continued loyalty and look forward to serving you in the future. OneGuard Home Warranties
Verified Customer
RICHARD DAY
Very professional and always able to answer your questions
Reply from OneGuard
Mar 04, 2021
Dear Mr. Day, Thank you so much for the 5 star review and positive testimony regarding your customer service experiences with OneGuard Home Warranties! Our top priority is your complete satisfaction and to make the process easy and hassle free, and we are happy to know how well the warranty process has worked for you. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business of 9 years and look forward to serving you again. OneGuard Home Warranties
Verified Customer
Robert Beian
On normal standard repairs they do an excellent job however if there is an expensive repair of any sort it does require some discussions and arguments with the company
Reply from OneGuard
Mar 04, 2021
Dear Mr. Beian, On behalf of the entire team, thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties over the last two years! Your satisfaction is our number one priority, from the first call to service to the completed repair, and we always appreciate the opportunity to help and value the honest feedback. Thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties
Verified Customer
Rhonda
Good customer service and a good warranty plan
Reply from OneGuard
Mar 04, 2021
Dear Rhonda, Thank you so much for the 4 star review and remarks regarding your customer service experiences with OneGuard Home Warranties! Providing best-in-class service and extending the most comprehensive coverage in the industry is exactly what we strive to do, and we are happy to hear this has been your experience. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you again. OneGuard Home Warranties
Verified Customer
CS
Quick response times, good coverage, easy to work with
Reply from OneGuard
Mar 04, 2021
Dear CS, On behalf of the entire team, thank you so much for 5 star review and providing such positive remarks regarding your excellent customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Verified Customer
Leslie Kessler
Great customer service and response to the problem
Reply from OneGuard
Mar 04, 2021
Dear Ms. Kessler, Thank you so much for the 5 star review and positive comments regarding your service experiences with OneGuard Home Warranties! Providing timely repairs completed by fast and friendly professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. On behalf of the entire OneGuard Home Warranties, thank you again! We truly appreciate your business and look forward to serving you in the future. OneGuard Home Warranties
Verified Customer
Debra
Responsive, timely, professional referrals
Reply from OneGuard
Mar 04, 2021
Dear Debra, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction and maintaining responsiveness when you experience a breakdown is our constant priority, and we appreciate your wonderful remarks. On behalf of the entire team, thank you again! We truly appreciate your business and look forward to serving you again soon. OneGuard Home Warranties
Verified Customer
Daniel Brynelsen
They are very easy to deal with. Very responsive to questions/problems I had. I like people who exhibit superior customer services skills!
Reply from OneGuard
Mar 04, 2021
Dear Mr. Brynelsen, Wow! Thank you so much for the 5 star review regarding your excellent customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, it is always our great pleasure to answer your questions and help in the moment. On behalf of the entire OneGuard team, thank you again! We truly appreciate your business and look forward to serving you in the future. OneGuard Home Warranties
Verified Customer
Mark
I left a repair request just before midnight, and received a call early the next morning
Reply from OneGuard
Mar 04, 2021
Dear Mark, On behalf of the entire team, thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Verified Customer
Susan Abramson
They have sent qualified and honest people when I have had problems
Reply from OneGuard
Mar 04, 2021
Dear Ms. Abramson, Thank you so much for the 5 star review and remarks regarding your customer service experiences with OneGuard Home Warranties and our service contactors! Ensuring quality repairs are completed by dependable professionals is what we strive for, and we appreciate your thoughtful testimony and the opportunity to assist over the last 8 years. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home service needs! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties
Verified Customer
Fran
Excellent service, prompt, efficient and knowledgeable
Reply from OneGuard
Mar 04, 2021
Dear Fran, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Ensuring quality repairs are completed by knowledgeable and friendly professionals is what we strive for, and we appreciate your thoughtful testimony and the opportunity to assist. On behalf of the entire team, thank you for entrusting OneGuard with all your home warranty and home service needs! We truly value your business and look forward to serving again. OneGuard Home Warranties
Verified Customer
Todd Gabert
Every service request I have made over the years has been a great experience. Friendly, fast service.
Reply from OneGuard
Mar 04, 2021
Dear Mr. Gabert, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our top priority, and it is always our pleasure to provide swift action when you are faced with a breakdown. On behalf of the entire OneGuard team, thank you for the positive feedback! We truly appreciate your continued business and look forward to serving you in the future. OneGuard Home Warranties
Verified Customer
Shawn H
Coverage and companies contacted to complete repairs
Reply from OneGuard
Mar 04, 2021
Dear Shawn H., On behalf of the entire team, thank you so much for the 5 star review and remarks regarding your customer service experiences with OneGuard Home Warranties! We strive to provide the most comprehensive coverage in the industry and best-in-class service and we are overjoyed that you have chosen OneGuard for all of your home warranty and home service needs. Thank you again! We truly appreciate the opportunity and look forward to serving you in the future. OneGuard Home Warranties
Verified Customer
Marcia Bliss
Prompt service; qualifiied, licensed service people
Reply from OneGuard
Mar 04, 2021
Dear Ms. Bliss, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and our service contactors! Ensuring prompt repairs are completed by knowledgeable and friendly professionals is what we strive for, and we are happy this has been your experience over the last 6 years. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home service needs! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties
Verified Customer
CARL DAY
Some services are good, others the co-pay is about the same or more than we would pay on our own.
Reply from OneGuard
Mar 04, 2021
Dear Mr. Day, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties! Our top priority is your satisfaction, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire team, thank you for choosing OneGuard! We truly value your loyal business of 8 years and look forward to serving you again. OneGuard Home Warranties
Verified Customer
Toni
They are quick in getting the help that you need.
Reply from OneGuard
Mar 04, 2021
Dear Toni, On behalf of the entire team, thank you so much for providing OneGuard Home Warranties with a 4 star review regarding your customer service experiences! Your satisfaction is our number one priority, and we love the positive feedback and always appreciate the opportunity to help. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you again. OneGuard Home Warranties
Verified Customer
Erica Wise
Easy to work with, friendly, and cover a TON of things for your home!
Reply from OneGuard
Mar 04, 2021
Dear Ms. Wise, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, and it is always our most distinct pleasure to extend best-in-class service and the most comprehensive coverage in the industry to you. On behalf of the entire team, thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Verified Customer
Debora K Braun
Generally receptive, timely and cover items in the house
Reply from OneGuard
Mar 04, 2021
Dear Ms. Braun, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is at the forefront of our priorities and it is always our most esteemed pleasure to provide you with comprehensive coverage options and timely service. On behalf of the entire OneGuard team, thank you again! We truly appreciate your business and look forward to serving you in the future. OneGuard Home Warranties
Verified Customer
Dan
Efficient with prompt response to problem
Reply from OneGuard
Mar 04, 2021
Dear Dan, Thank you so much for the 5 star review and providing such positive remarks regarding your customer service experience with OneGuard! Your satisfaction is our top priority and we always strive for prompt repairs completed by courteous and efficient service professionals. We are happy to hear that this was your experience and honored that you have chosen OneGuard for all your home warranty and home services needs. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Verified Customer
Ajay Ganti
Quick response to my maintenance requests
Reply from OneGuard
Mar 04, 2021
Dear Mr. Ganti, Thank you so much for the 5 star review and remarks regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction and maintaining responsiveness for all your home warranty and home services needs is our constant priority, and we are always happy to help. On behalf of the entire team, thank you again for entrusting OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Verified Customer
Ron M
Some processes should take less time eg authorizations
Reply from OneGuard
Mar 04, 2021
Dear Ron M, On behalf of the entire team, thank you so much for the 4 star review and feedback regarding your customer service experiences with OneGuard Home Warranties. Please know we strive to ensure that the warranty process is as quick and efficient as possible, and we appreciate your transparency as it aids in our constant pursuit to improve as a leading home warranty provider. Thank you again for using OneGuard for all your home warranty and home services needs. We truly value your business and look forward to serving you again. OneGuard Home Warranties
Verified Customer
William Hare
Used them for years. They always get things taken care of for us.
Reply from OneGuard
Mar 04, 2021
Dear Mr. Hare, On behalf of the entire team, thank you so much for providing OneGuard Home Warranties with a 5 star rating regarding your customer service experiences! Our number one priority is your satisfaction with all your home warranty and home services needs, and we always appreciate the opportunity to provide you with reliable service and the peace of mind you deserve. Thank you again for choosing OneGuard! We truly value your continued business of 4 years and look forward to serving you in the future. OneGuard Home Warranties
Verified Customer
Pamela Soos
greatest service for all of my appliances and systems for my home
Reply from OneGuard
Mar 03, 2021
Dear Ms. Soos, Thank you so much for the 5 star review and providing such positive testimony regarding your customer service experience with OneGuard Home Warranties! Our number one priority is your satisfaction with all your home warranty and home services needs, and we love the positive feedback and always appreciate the opportunity to help. Thank you again! We truly value your continued business over the last 5 years and look forward to serving you in the future. OneGuard Home Warranties
Verified Customer
Fahmi Khoshaba’s
They have excellent wirk and they responded to the job right away
Reply from OneGuard
Mar 04, 2021
Dear Mr. Khoshaba, On behalf of the entire team, thank you so much for the 5 star rating and remarks regarding your customer service experiences with OneGuard Home Warranties! Providing timely repairs completed by experienced service professionals is exactly what we strive for, and we appreciate hearing how happy you are with the level of service and support you have received. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Verified Customer
Steve
Plumber was phenominal , but I called no help from One Guard, wife called plumber here in an hour and cleared drain!
Reply from OneGuard
Mar 03, 2021
Dear Steve, Thank you so much for the 4 star review and positive comments regarding your service experiences with OneGuard Home Warranties and our contractor! Providing timely and quality repairs completed by friendly service professionals is exactly what we strive to do, and we are extremely happy to hear how pleased you are with the level of service and support you have received. On behalf of the entire OneGuard team, thank you again! We truly appreciate your business and look forward to serving you again. OneGuard Home Warranties
Verified Customer
Brandie Peters
Fast response to our claim. Was easy to deal with.
Reply from OneGuard
Mar 04, 2021
Dear Ms. Peters, Thank you for your 5 star review and remarks regarding your customer service experience with OneGuard Home Warranties! Exceeding your expectations is our goal and we are overjoyed to hear about your experience. This is exactly what we strive for as your home warranty provider! On behalf of the entire team, thank you again for choosing OneGuard. We truly appreciate your business and look forward to serving you again. OneGuard Home Warranties
Verified Customer
BERAHA MORRISON
we are happy to replace our microwaive that fast
Reply from OneGuard
Mar 04, 2021
Dear Ms. Morrison, Thank you so much for the 5 star review and remarks regarding your customer service experience with OneGuard Home Warranties! Our number one goal is your satisfaction, from the first call for service to the completed repair or replacement, and we love the positive feedback and always appreciate the opportunity. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Verified Customer
Chris
Contractor availability is terrible. Failed to fulfill contractual obligations
Reply from OneGuard
Mar 01, 2021
Dear Chris, We would like to offer our personal assistance in the matter. However, we cannot find a OneGuard contract under the name provided. May we please ask you to forward the contract number or property address to [email protected]? Thank you for your time and consideration. OneGuard Home Warranties
Carole Pitts
I'm new to the company. If the service of your customers is equal to the service I received from your representative Paul C. then I know I made the right choice. He was so helpful and informative during my decision process
Reply from OneGuard
Mar 05, 2021
Dear Ms. Pitts, On behalf of the entire team, thank you so much for the 5 star review and kind remarks regarding your customer service experience with OneGuard Home Warranties and Paul! We strive to provide the most comprehensive coverage in the industry and best-in-class service and we are overjoyed that you have chosen OneGuard for all of your home warranty and home service needs. Please know Paul appreciates your kind words and the opportunity to provide his personal assistance to you. Thank you again! We truly appreciate the opportunity and look forward to serving you in the future. OneGuard Home Warranties