error This company may not service all states.

OneGuard Home Warranty was founded in 1990 and is headquartered in Phoenix, Arizona. Currently, the company only services Arizona and Texas. OneGuard offers options for regular homeowners as well as real estate professionals. The company covers system and appliance breakdowns, repairs, and maintenance, and its home care solution covers a wide range of household problems. With coverage on your home's major systems and appliances, you get budget protection and peace of mind.

OneGuard also offers a variety of home services and tune-ups because the company knows the home requires more than just repairs. Its services include but are not limited to carpet cleaning, A/C and heating tune-ups, window cleaning, pest control, and lawn care.

OneGuard was acquired by American Home Shield in 2016.

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The Good

  • Extensive Coverage
  • Plans and Pricing
  • Sample Service Contract Available
  • Options for Real Estate Professionals

Extensive Coverage

OneGuard offers a very impressive list of appliances and systems it covers. Coverage varies dependent on what plan the customers choose, but a full list of items covered are listed below in the FAQ section of this review.

Plans and Pricing

OneGuard's cost is competitive for the industry. For all plans, the fee for a service call is $69.

Sentinel Plan

The Sentinel Plan starts at $379 and covers a decent range of appliances and systems.

Appliances

  • Dishwasher
  • Range/oven/cooktop
  • Built-in microwave
  • Garbage disposal
  • Trash compactor
 

Systems

  • No fault coverage
  • Air conditioning system
  • Heating system
  • Ductwork
  • Plumbing system
  • Water heater
  • Electrical system
  • Ceiling and exhaust fans
  • Central vacuum
  • Garage door opener
  • Sprinkler system and timer
 

The Sentinel Plan also has optional coverage for additional major appliances.

Centurion Plan

The Centurion Plan contains all the coverage of the Sentinel Plan, but for $499, it includes additional features:

  • Preferred upgrade coverage
  • HVAC equipment incompatibility coverage

As with the Sentinel Plan, you can customize your Centurion Plan for additional warranty coverage for pools and spas, guest houses, and so on.

Guardian Plan

The Guardian Plan starts at $599. For this plan, it includes all the features of the Centurion Plan, but the kitchen refrigerator and washer and dryer are included in the base price. Buyers also have the option of including and second washer and dryer and additional built-in refrigerator.

Sample Service Contract Available

OneGuard has sample contracts available for each of its plans. The contracts detail what's covered by their plans, including instances of normal wear and tear that require repair.

Options for Real Estate Professionals

OneGuard works closely with real estate professionals to gain an understanding of what matters most to home buyers. OneGuard Real Estate Home Warranty includes the following services:

  • Re-Key and Garage Remote Reprogram
  • Security System
  • Utility Connection
  • Carpet Cleaning
  • Window Washing
  • Pest Control
  • Lawn Care
  • A/C and Heating Tune-Ups

The Bad

  • Only Serves Arizona, Nevada, and Texas
  • Customer Service Complaints
  • Cancellation Fee

Only Serves Arizona, Nevada, and Texas

While there are many home warranty companies that only cover a certain geographic area, OneGuard only covers two states. For a company that has been in business since the 90s, it seems odd that it wouldn't cater nationwide yet. There are other companies that have been in business for the fraction of the time and already cover nationwide.

Customer Service Complaints

OneGuard has received some negative comments from customers. Some customers complain that the service provider denied claims which should have been covered. Others complain that the call center workers were not helpful, or the contracted technicians couldn't finish a repair. The large amount of negative feedback could be a deterrent for potential buyers.

Cancellation Fee

OneGuard does charge a $50 fee when the contract is cancelled. Customers can expect a pro-rata refund for their unexpired term. A cancellation request must be received in writing.

View Best Home Warranty Companies

The Bottom Line

OneGuard Home Warranty has a wide array of coverage options for homeowners and real estate professionals. The company also approves 95% of claims, which is a big plus. If you live in Arizona or Texas, consider choosing OneGuard for your home warranty needs. 

However, customer reception appears to be negative. Due to this reason, it might be worth looking into other home warranty companies before choosing the one that's right for you.

View Best Home Warranty Companies

User Reviews

Star Rating

4.5
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736 Reviews

Review Breakdown

5 star
76%
4 star
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3 star
4%
2 star
3%
1 star
6%

Sentiment Criteria

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NancB

March 5th, 2021 Gresham, OR DETAILS arrow_drop_down
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Very nice company to work with. Spoke with Paul C. today. Took care of my needs on my account perfectly! My Saving Discount renewal with OneGuard went to my Spam folder. Paul honored it for me, I really appreciated his help

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Marlene Luterman

March 5th, 2021 Cedar Park, TX DETAILS arrow_drop_down
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I have never had a problem with my coverage with One Guard and am completely satisfied with their service and coverage. They send highly qualified contractors to fix my home. Today I spoke with Cynthia F. who was a pleasure to speak to. She listened to my questions and had all the answers for me. She was extremely pleasant and I highly recommend One Guard for your home warranty needs.

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Carol and Bill

March 4th, 2021 Surprise, AZ DETAILS arrow_drop_down
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We have two homes under warrantee and OneGuard has met it's contractual commitments every time we have needed them, including replacing two appliances.

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Sharon

March 4th, 2021 Denton, TX DETAILS arrow_drop_down
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Usually they are easy to work with and repair results are good.

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Carlos England

March 4th, 2021 San Antonio, TX DETAILS arrow_drop_down
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Response time is quick and the contractors are dependable and efficient

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Karen Moore

March 4th, 2021 Missouri City, TX DETAILS arrow_drop_down
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No hassles when filing a claim. Prompt service

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Cruz Molinar

March 4th, 2021 Arlington, TX DETAILS arrow_drop_down
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They are the best in price and best in service.

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sharonz

March 4th, 2021 Scottsdale, AZ DETAILS arrow_drop_down
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Today I renewed my contract with One Guard for another year for the two homes I own. Again I dealt with Fred F, who is a joy to work with. Fred is knowledgeable, professional and returns phone calls immediately. But he is also working for a Five Star company. I have had two problems at one of our homes in the last year, and the company and people they sent out were prompt, solved the problems and I couldn't have chosen anyone on my own that would have been better. I give them all five stars.

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Debra S

March 4th, 2021 Houston, TX DETAILS arrow_drop_down
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I had the pleasure of working with Fred F. He went the extra mile to not only find out why my

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Alison

March 4th, 2021 Phoenix, AZ

Looking forward to working with one guard. Melinda was informative.

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TJ Follis

March 3rd, 2021 Montgomery, TX DETAILS arrow_drop_down
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Prompt service, very responsive & excellent customer service from Paul C . Highly recommend using them, especially after having other home warranties!

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David T

March 1st, 2021 Keller, TX DETAILS arrow_drop_down
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They have gone way downhill since they were bought out. Poor service, insultingly low offers

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Reply from OneGuard

Mar 01, 2021

Dear David T, We would like to offer our personal assistance in the matter. However, we cannot find a OneGuard contract under the name provided. May we please ask you to forward the contract number or property address to [email protected]? Thank you for your time and consideration. OneGuard Home Warranties

Verified Customer

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Nicholas Chorak

March 1st, 2021 Scottsdale, AZ DETAILS arrow_drop_down
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They did a good job handling my problem!

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Reply from OneGuard

Mar 04, 2021

Dear Mr. Chorak, Thank you so much for the 4 star review and sharing such thoughtful remarks regarding your customer service experience with OneGuard Home Warranties! Providing excellent customer service remains at the forefront of our priorities and we love the positive feedback, and it is always our most distinct pleasure to assist you. On behalf of the entire team, thank you for entrusting OneGuard! We truly value your continued loyalty over the past 5 years and look forward to serving you in the future. OneGuard Home Warranties

Verified Customer

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Bob Cohen

March 1st, 2021 Grapevine, TX DETAILS arrow_drop_down
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They are reliable and fast getting work scheduled

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Reply from OneGuard

Mar 04, 2021

Dear Mr. Cohen, Thank you so much for the 4 star review and positive comments regarding your customer experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Verified Customer

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Joe

March 1st, 2021 Round Rock, TX DETAILS arrow_drop_down
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Good and reliable trades in their network.

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Reply from OneGuard

Mar 04, 2021

Dear Joe, Thank you so much for the 5 star review and thoughtful remarks regarding your customer service experiences with OneGuard Home Warranties! Customer satisfaction is at the forefront of our priorities, and your testimony regarding our contractors is exactly what we strive for as your home warranty provider. On behalf of the entire team, thank you again for choosing OneGuard! We truly appreciate your business and look forward to serving you in the future. OneGuard Home Warranties

Verified Customer

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Anna Dominguez

March 1st, 2021 San Antonio, TX DETAILS arrow_drop_down
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Reps are friendly and always willing to help. Repair people are on time and do quality work in a timely manner.

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Reply from OneGuard

Mar 04, 2021

Dear Ms. Dominguez, On behalf of the entire team, thank you so much for the 5 star review and feedback regarding your customer service experiences with OneGuard Home Warranties and our wonderful contractors! Providing best-in class service and timely repairs is exactly what we strive for, and we are happy to hear how pleased you are with the level of service and support you have received. Thank you again for choosing OneGuard! We truly value your continued loyalty over the last 6 years and look forward to serving you again. OneGuard Home Warranties

Verified Customer

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K Petersen

March 1st, 2021 Sun City West, AZ DETAILS arrow_drop_down
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Easy to understand coverage and simple to use when needed

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Reply from OneGuard

Mar 04, 2021

Dear K Petersen, Thank you so much for the 5 star review and providing such amazing feedback regarding your customer service experiences with OneGuard Home Warranties! Our number one priority is customer satisfaction, and your testimony and the value you find in the services we offer is exactly what we strive for. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your business and look forward to serving you again soon. OneGuard Home Warranties

Verified Customer

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Karen Milliken

March 1st, 2021 Surprise, AZ DETAILS arrow_drop_down
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This was my first experience with a home warranty and, although it took an extra day to get approved, I was impressed with the service.

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Reply from OneGuard

Mar 04, 2021

Dear Ms. Milliken, Thank you so much for the 5 star review and such positive comments regarding your customer service experiences with OneGuard Home Warranties! Providing quality repairs completed by professionals that are concerned with satisfying your needs is exactly what we strive for, and we are happy to hear how pleased you are with our assistance. On behalf of the entire OneGuard team, thank you again! We truly appreciate your business and look forward to serving you again. OneGuard Home Warranties

Verified Customer

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Carol O’Sullivan

March 1st, 2021 Cave Creek, AZ DETAILS arrow_drop_down
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It’s easy to arrange appointments & their price is reasonable.

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Reply from OneGuard

Mar 04, 2021

Dear Ms. O'Sullivan, On behalf of the entire team, thank you so much for the 5 star review and positive remarks regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction and providing a level of service that exceeds your expectations is our number one priority, and your testimony and the value you find in OneGuard is everything we strive for as your home warranty provider. Thank you again! We truly value your business and look forward to serving you soon. OneGuard Home Warranties

Verified Customer

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Albert James

March 1st, 2021 Phoenix, AZ DETAILS arrow_drop_down
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Friendly and helpful support even when I am not sure what I need.

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Reply from OneGuard

Mar 04, 2021

Dear Mr. James, Thank you so much for the 5 star review and positive testimony regarding your customer service experiences with OneGuard Home Warranties! Our top priority is your complete satisfaction and to make the process easy and hassle free, and we are always happy to help and answer your questions. On behalf of the entire OneGuard team, thank you again for the opportunity! We truly value your business and look forward to serving you soon. OneGuard Home Warranties

Verified Customer

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Emily

March 1st, 2021 Fort Worth, TX DETAILS arrow_drop_down
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They've basically swoop to save us on multiple occasions already and we're new customers

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Reply from OneGuard

Mar 04, 2021

Dear Emily, On behalf of the entire team, thank you so much for the 5 star review and testimony regarding your positive customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, and we take great pride in providing you with ease of service and the peace of mind you deserve. Thank you again for the opportunity! We truly value your business and look forward to serving you again. OneGuard Home Warranties

Verified Customer

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Therese Ricci

March 1st, 2021 Scottsdale, AZ DETAILS arrow_drop_down
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always trusted Oneguard for good repair. my tenants are happy, I'm happy.

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Reply from OneGuard

Mar 04, 2021

Dear Ms. Ricci, Thank you so much for the 5 star review and testimony regarding your customer service experiences with OneGuard Home Warranties! Customer satisfaction is our top priority, and we love the positive feedback and always appreciate the opportunity to assist with all your home warranty and home services needs. Thank you again for entrusting OneGuard over the past 6 years! We truly value your continued loyalty and look forward to serving you in the future. OneGuard Home Warranties

Verified Customer

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RICHARD DAY

March 1st, 2021 Fort Worth, TX DETAILS arrow_drop_down
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Very professional and always able to answer your questions

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Reply from OneGuard

Mar 04, 2021

Dear Mr. Day, Thank you so much for the 5 star review and positive testimony regarding your customer service experiences with OneGuard Home Warranties! Our top priority is your complete satisfaction and to make the process easy and hassle free, and we are happy to know how well the warranty process has worked for you. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business of 9 years and look forward to serving you again. OneGuard Home Warranties

Verified Customer

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Robert Beian

March 1st, 2021 Scottsdale, AZ DETAILS arrow_drop_down
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On normal standard repairs they do an excellent job however if there is an expensive repair of any sort it does require some discussions and arguments with the company

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Reply from OneGuard

Mar 04, 2021

Dear Mr. Beian, On behalf of the entire team, thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties over the last two years! Your satisfaction is our number one priority, from the first call to service to the completed repair, and we always appreciate the opportunity to help and value the honest feedback. Thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties

Verified Customer

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Rhonda

March 1st, 2021 Chandler, AZ DETAILS arrow_drop_down
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Good customer service and a good warranty plan

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Reply from OneGuard

Mar 04, 2021

Dear Rhonda, Thank you so much for the 4 star review and remarks regarding your customer service experiences with OneGuard Home Warranties! Providing best-in-class service and extending the most comprehensive coverage in the industry is exactly what we strive to do, and we are happy to hear this has been your experience. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you again. OneGuard Home Warranties

Verified Customer

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CS

March 1st, 2021 Litchfield Park, AZ DETAILS arrow_drop_down
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Quick response times, good coverage, easy to work with

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Reply from OneGuard

Mar 04, 2021

Dear CS, On behalf of the entire team, thank you so much for 5 star review and providing such positive remarks regarding your excellent customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Verified Customer

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Leslie Kessler

March 1st, 2021 Phoenix, AZ DETAILS arrow_drop_down
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Great customer service and response to the problem

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Reply from OneGuard

Mar 04, 2021

Dear Ms. Kessler, Thank you so much for the 5 star review and positive comments regarding your service experiences with OneGuard Home Warranties! Providing timely repairs completed by fast and friendly professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. On behalf of the entire OneGuard Home Warranties, thank you again! We truly appreciate your business and look forward to serving you in the future. OneGuard Home Warranties

Verified Customer

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Debra

March 1st, 2021 Surprise, AZ DETAILS arrow_drop_down
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Responsive, timely, professional referrals

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Reply from OneGuard

Mar 04, 2021

Dear Debra, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction and maintaining responsiveness when you experience a breakdown is our constant priority, and we appreciate your wonderful remarks. On behalf of the entire team, thank you again! We truly appreciate your business and look forward to serving you again soon. OneGuard Home Warranties

Verified Customer

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Daniel Brynelsen

March 1st, 2021 Cedar Park, TX DETAILS arrow_drop_down
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They are very easy to deal with. Very responsive to questions/problems I had. I like people who exhibit superior customer services skills!

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Reply from OneGuard

Mar 04, 2021

Dear Mr. Brynelsen, Wow! Thank you so much for the 5 star review regarding your excellent customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, it is always our great pleasure to answer your questions and help in the moment. On behalf of the entire OneGuard team, thank you again! We truly appreciate your business and look forward to serving you in the future. OneGuard Home Warranties

Verified Customer

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Mark

March 1st, 2021 Humble, TX DETAILS arrow_drop_down
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I left a repair request just before midnight, and received a call early the next morning

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Reply from OneGuard

Mar 04, 2021

Dear Mark, On behalf of the entire team, thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Verified Customer

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Susan Abramson

March 1st, 2021 Sun City West, AZ DETAILS arrow_drop_down
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They have sent qualified and honest people when I have had problems

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Reply from OneGuard

Mar 04, 2021

Dear Ms. Abramson, Thank you so much for the 5 star review and remarks regarding your customer service experiences with OneGuard Home Warranties and our service contactors! Ensuring quality repairs are completed by dependable professionals is what we strive for, and we appreciate your thoughtful testimony and the opportunity to assist over the last 8 years. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home service needs! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties

Verified Customer

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Fran

March 1st, 2021 Peoria, AZ DETAILS arrow_drop_down
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Excellent service, prompt, efficient and knowledgeable

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Reply from OneGuard

Mar 04, 2021

Dear Fran, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Ensuring quality repairs are completed by knowledgeable and friendly professionals is what we strive for, and we appreciate your thoughtful testimony and the opportunity to assist. On behalf of the entire team, thank you for entrusting OneGuard with all your home warranty and home service needs! We truly value your business and look forward to serving again. OneGuard Home Warranties

Verified Customer

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Todd Gabert

March 1st, 2021 Chandler, AZ DETAILS arrow_drop_down
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Every service request I have made over the years has been a great experience. Friendly, fast service.

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Reply from OneGuard

Mar 04, 2021

Dear Mr. Gabert, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our top priority, and it is always our pleasure to provide swift action when you are faced with a breakdown. On behalf of the entire OneGuard team, thank you for the positive feedback! We truly appreciate your continued business and look forward to serving you in the future. OneGuard Home Warranties

Verified Customer

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Shawn H

March 1st, 2021 Wylie, TX DETAILS arrow_drop_down
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Coverage and companies contacted to complete repairs

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Reply from OneGuard

Mar 04, 2021

Dear Shawn H., On behalf of the entire team, thank you so much for the 5 star review and remarks regarding your customer service experiences with OneGuard Home Warranties! We strive to provide the most comprehensive coverage in the industry and best-in-class service and we are overjoyed that you have chosen OneGuard for all of your home warranty and home service needs. Thank you again! We truly appreciate the opportunity and look forward to serving you in the future. OneGuard Home Warranties

Verified Customer

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Marcia Bliss

March 1st, 2021 DETAILS arrow_drop_down
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Prompt service; qualifiied, licensed service people

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Reply from OneGuard

Mar 04, 2021

Dear Ms. Bliss, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and our service contactors! Ensuring prompt repairs are completed by knowledgeable and friendly professionals is what we strive for, and we are happy this has been your experience over the last 6 years. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home service needs! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties

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CARL DAY

March 1st, 2021 Chandler, AZ DETAILS arrow_drop_down
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Some services are good, others the co-pay is about the same or more than we would pay on our own.

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Reply from OneGuard

Mar 04, 2021

Dear Mr. Day, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties! Our top priority is your satisfaction, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire team, thank you for choosing OneGuard! We truly value your loyal business of 8 years and look forward to serving you again. OneGuard Home Warranties

Verified Customer

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Toni

March 1st, 2021 Sun City, AZ DETAILS arrow_drop_down
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They are quick in getting the help that you need.

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Reply from OneGuard

Mar 04, 2021

Dear Toni, On behalf of the entire team, thank you so much for providing OneGuard Home Warranties with a 4 star review regarding your customer service experiences! Your satisfaction is our number one priority, and we love the positive feedback and always appreciate the opportunity to help. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you again. OneGuard Home Warranties

Verified Customer

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Erica Wise

March 1st, 2021 Arlington, TX DETAILS arrow_drop_down
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Easy to work with, friendly, and cover a TON of things for your home!

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Reply from OneGuard

Mar 04, 2021

Dear Ms. Wise, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, and it is always our most distinct pleasure to extend best-in-class service and the most comprehensive coverage in the industry to you. On behalf of the entire team, thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Verified Customer

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Debora K Braun

March 1st, 2021 Sun City West, AZ DETAILS arrow_drop_down
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Generally receptive, timely and cover items in the house

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Reply from OneGuard

Mar 04, 2021

Dear Ms. Braun, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is at the forefront of our priorities and it is always our most esteemed pleasure to provide you with comprehensive coverage options and timely service. On behalf of the entire OneGuard team, thank you again! We truly appreciate your business and look forward to serving you in the future. OneGuard Home Warranties

Verified Customer

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Dan

March 1st, 2021 Goodyear, AZ DETAILS arrow_drop_down
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Efficient with prompt response to problem

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Reply from OneGuard

Mar 04, 2021

Dear Dan, Thank you so much for the 5 star review and providing such positive remarks regarding your customer service experience with OneGuard! Your satisfaction is our top priority and we always strive for prompt repairs completed by courteous and efficient service professionals. We are happy to hear that this was your experience and honored that you have chosen OneGuard for all your home warranty and home services needs. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Verified Customer

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Ajay Ganti

March 1st, 2021 Dallas, TX DETAILS arrow_drop_down
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Quick response to my maintenance requests

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Reply from OneGuard

Mar 04, 2021

Dear Mr. Ganti, Thank you so much for the 5 star review and remarks regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction and maintaining responsiveness for all your home warranty and home services needs is our constant priority, and we are always happy to help. On behalf of the entire team, thank you again for entrusting OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Verified Customer

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Ron M

March 1st, 2021 Scottsdale, AZ DETAILS arrow_drop_down
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Some processes should take less time eg authorizations

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Reply from OneGuard

Mar 04, 2021

Dear Ron M, On behalf of the entire team, thank you so much for the 4 star review and feedback regarding your customer service experiences with OneGuard Home Warranties. Please know we strive to ensure that the warranty process is as quick and efficient as possible, and we appreciate your transparency as it aids in our constant pursuit to improve as a leading home warranty provider. Thank you again for using OneGuard for all your home warranty and home services needs. We truly value your business and look forward to serving you again. OneGuard Home Warranties

Verified Customer

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William Hare

March 1st, 2021 Porter, TX DETAILS arrow_drop_down
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Used them for years. They always get things taken care of for us.

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Reply from OneGuard

Mar 04, 2021

Dear Mr. Hare, On behalf of the entire team, thank you so much for providing OneGuard Home Warranties with a 5 star rating regarding your customer service experiences! Our number one priority is your satisfaction with all your home warranty and home services needs, and we always appreciate the opportunity to provide you with reliable service and the peace of mind you deserve. Thank you again for choosing OneGuard! We truly value your continued business of 4 years and look forward to serving you in the future. OneGuard Home Warranties

Verified Customer

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Pamela Soos

March 1st, 2021 Glendale, AZ DETAILS arrow_drop_down
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greatest service for all of my appliances and systems for my home

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Reply from OneGuard

Mar 03, 2021

Dear Ms. Soos, Thank you so much for the 5 star review and providing such positive testimony regarding your customer service experience with OneGuard Home Warranties! Our number one priority is your satisfaction with all your home warranty and home services needs, and we love the positive feedback and always appreciate the opportunity to help. Thank you again! We truly value your continued business over the last 5 years and look forward to serving you in the future. OneGuard Home Warranties

Verified Customer

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Fahmi Khoshaba’s

March 1st, 2021 Surprise, AZ DETAILS arrow_drop_down
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They have excellent wirk and they responded to the job right away

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Reply from OneGuard

Mar 04, 2021

Dear Mr. Khoshaba, On behalf of the entire team, thank you so much for the 5 star rating and remarks regarding your customer service experiences with OneGuard Home Warranties! Providing timely repairs completed by experienced service professionals is exactly what we strive for, and we appreciate hearing how happy you are with the level of service and support you have received. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Verified Customer

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Steve

March 1st, 2021 Sun City West, AZ DETAILS arrow_drop_down
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Plumber was phenominal , but I called no help from One Guard, wife called plumber here in an hour and cleared drain!

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Reply from OneGuard

Mar 03, 2021

Dear Steve, Thank you so much for the 4 star review and positive comments regarding your service experiences with OneGuard Home Warranties and our contractor! Providing timely and quality repairs completed by friendly service professionals is exactly what we strive to do, and we are extremely happy to hear how pleased you are with the level of service and support you have received. On behalf of the entire OneGuard team, thank you again! We truly appreciate your business and look forward to serving you again. OneGuard Home Warranties

Verified Customer

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Brandie Peters

March 1st, 2021 Phoenix, AZ DETAILS arrow_drop_down
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Fast response to our claim. Was easy to deal with.

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Reply from OneGuard

Mar 04, 2021

Dear Ms. Peters, Thank you for your 5 star review and remarks regarding your customer service experience with OneGuard Home Warranties! Exceeding your expectations is our goal and we are overjoyed to hear about your experience. This is exactly what we strive for as your home warranty provider! On behalf of the entire team, thank you again for choosing OneGuard. We truly appreciate your business and look forward to serving you again. OneGuard Home Warranties

Verified Customer

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BERAHA MORRISON

March 1st, 2021 Mesa, AZ DETAILS arrow_drop_down
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we are happy to replace our microwaive that fast

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Reply from OneGuard

Mar 04, 2021

Dear Ms. Morrison, Thank you so much for the 5 star review and remarks regarding your customer service experience with OneGuard Home Warranties! Our number one goal is your satisfaction, from the first call for service to the completed repair or replacement, and we love the positive feedback and always appreciate the opportunity. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Verified Customer

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Chris

March 1st, 2021 Plano, TX DETAILS arrow_drop_down
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Contractor availability is terrible. Failed to fulfill contractual obligations

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Reply from OneGuard

Mar 01, 2021

Dear Chris, We would like to offer our personal assistance in the matter. However, we cannot find a OneGuard contract under the name provided. May we please ask you to forward the contract number or property address to [email protected]? Thank you for your time and consideration. OneGuard Home Warranties

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Carole Pitts

February 28th, 2021 Peoria, AZ

I'm new to the company. If the service of your customers is equal to the service I received from your representative Paul C. then I know I made the right choice. He was so helpful and informative during my decision process

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Reply from OneGuard

Mar 05, 2021

Dear Ms. Pitts, On behalf of the entire team, thank you so much for the 5 star review and kind remarks regarding your customer service experience with OneGuard Home Warranties and Paul! We strive to provide the most comprehensive coverage in the industry and best-in-class service and we are overjoyed that you have chosen OneGuard for all of your home warranty and home service needs. Please know Paul appreciates your kind words and the opportunity to provide his personal assistance to you. Thank you again! We truly appreciate the opportunity and look forward to serving you in the future. OneGuard Home Warranties