Long & Foster Real Estate
Is This Your Business?1.3
2.8
Overall Score
Long & Foster Home Warranty is a service provided to nationwide customers by Cross Country Home Services, Inc. According to the corporate website, the company provides 24/7 customer service and offers a vendor network of over 40,000 service providers.
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The Good
- Homeowners Insurance Deductible Reimbursement
- Premier Upgrade Package
- Appliance Buyline Discount
Homeowners Insurance Deductible Reimbursement
According to its corporate website, the company claims to offer the only home warranty plan in the marketplace that includes a homeowners insurance deductible reimbursement feature. This feature reimburses up to $1,000 per year on paid homeowners insurance claim deductibles and may be used one time on an annual basis.
Premier Upgrade Package
The $89 Premier Upgrade Package extends coverage up to $1,000 per claim for items not normally included in home warranties and may be used twice annually. Coverage may include equipment disposal, code upgrades, permit fees, system modifications, and condenser pads.
Appliance Buyline Discount
The company offers customers the ability to purchase a wide range of name brand appliances at discounted prices through its Appliance Buyline service. Customers can shop at home online and compare various models. Customers are also able to receive real-time pricing quotes and schedule deliveries for a time most convenient for them.
The Bad
- No Mobile App
- Poor Online Transparency
- Limited Service Area
No Mobile App
The home warranty company does not offer customers a mobile app for Apple or Android devices. A mobile app can be useful for filing claims quickly while away from home and for making payments.
Poor Online Transparency
While Long & Foster does provide extensive coverage across a variety of incidents, the company does not disclose pricing on its washer/dryer warranty. Furthermore, no information regarding its repeat service fee can be found anywhere.
Limited Service Area
Currently, Long & Foster Home Warranty only provides services to Washington D.C., Delaware, Maryland, North Carolina, New Jersey, Pennsylvania, Virginia, West Virginia.
The Bottom Line
Long & Foster home warranties are available for nationwide customers and feature an Appliance Buyline Discount Program and an exclusive Homeowners Insurance Deductible Reimbursement feature; however, a mobile app is not offered by the company for its customers. More seriously, the company discloses little pricing information concerning its warranties, and no information on its repeat service fee. Customers are encouraged to investigate home warranty providers with more transparency and greater geographical coverage.
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Mike D Lynchburg, VA
11 months ago
