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LifeTime Home Warranty

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5.9

Overall Score

LAST UPDATED: December 3rd, 2022

LifeTime Home Warranty offers customizable home warranty plans to real estate professionals and homeowners throughout the United States.

The company's plans offer competitive coverage for systems and appliances, though you choose from two options.

LifeTime Home Warranty works to ensure repairs are durable. If a repair fails, the company will make necessary fixes without another service fee. This feature offers confidence in the service LifeTime Home Warranty delivers.

Compared to industry norms, LifeTime Home Warranty has a more favorable cancellation policy for members who cancel after 30 days.

More customer reviews would offer a better sense of the customer experience with claims, coverage, and customer service. However, LifeTime Home Warranty is worth considering.

Read LifeTime Home Warranty Reviews

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The Good

  • Customizable Home Warranty Coverage
  • Reliable Fixes
  • Favorable Cancellation Policy

Customizable Home Warranty Coverage

LifeTime Home Warranty offers two customizable plans to real estate professionals and homeowners.

Estimates on contract fee costs are not generally available online. However, you can provide personal information to request a quote online. The service fee is $75.

The Basic Plan covers plumbing stoppage, water heater, Whirlpool bathtub, oven, range, stove, cooktop, sump pump, built-in microwave, dishwasher, garbage disposal, trash compactor, ductwork, garage door opener, and ceiling exhaust fans. It also covers the plumbing and electrical systems.

Some home warranty companies offer plans that only cover appliances or home systems, so LifeTime's Basic Plan offers a nice mix.

With the Total Plan, you'll have the same coverage as the Basic Plan and coverage for the air conditioning system, heating system (two units), refrigerator, clothes washer, and a clothes dryer.

You can customize your home warranty plan with the following coverage options:

  • Pool or spa
  • Guest house
  • Limited roof leak
  • Reverse osmosis
  • Second water heater
  • Faucets and fixtures
  • Septic system
  • Third heating unit
  • Second or third refrigerator
  • Stand alone freezer
  • Second washer or dryer
  • Third air conditioning unit
  • Free-standing ice maker
  • Backup generator (gas)
  • Well pump
  • Second stove or cooktop
  • Water softener

Reliable Fixes

LifeTime Home Warranty will connect you with a contractor within 24 hours after you request service under normal circumstances. If the repairs fail, the company will fix the repairs without another service fee. There is no time limit set on this commitment, which makes LifeTime Home Warranty attractive.

Favorable Cancellation Policy

You can cancel your contract within the first 30 days for a full refund of the contract fee minus any service costs incurred by LifeTime Home Warranty. This policy is standard for the industry.

After 30 days, you can cancel if LifeTime Home Warranty agrees. In this case, you'll receive a prorated refund of the contract fee minus a $100 administrative fee and any service costs paid by the company. If service costs are higher than the remaining contract fee, you'll receive no refund.

Although the administrative fee is fairly high for the industry, LifeTime Home Warranty stands out because it will not make clients pay the difference between remaining contract fees and incurred service costs.

If you're on a monthly payment plan and cancel after the first 30 days, you may be billed for the remaining contract fee in the circumstances outlined above.

Cancellation must be submitted in writing.

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The Bad

  • Minimal Customer Reviews
  • Fewer Plan Options
  • Exclusions and Limitations

Minimal Customer Reviews

Best Company has not received many customer reviews for LifeTime Home Warranty. Insight on the customer experience is limited.

Fewer Plan Options

Although LifeTime Home Warranty offers competitive coverage, it offers fewer plan options compared to some competitors.

Exclusions and Limitations

As standard for the industry, LifeTime Home Warranty only covers damage from normal wear and tear for specified appliances and systems. Since some parts of appliances and systems may not be covered, review your contract for specifics.

The home warranty company also does not take responsibility for negligence of the contractor performing the work. LifeTime Home Warranty will also not reimburse unauthorized work.

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The Bottom Line

Although more customer insight would be beneficial, LifeTime Home Warranty offers competitive coverage, reasonable service fees, and a better than average cancellation policy.

Whether you choose the Basic Plan or the Total Plan, you can add covered items to the plan so it meets your needs.

While LifeTime Home Warranty charges an administrative fee and any service costs it paid if you cancel after the first 30 days, you won't have to pay any overage between the remaining contract fees and the combination of the administrative fee and service costs. Other companies would charge those overages.

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Star Rating

4.0

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321 Reviews

Review Breakdown

5 grade

69%

4 grade

6%

3 grade

1%

2 grade

0%

1 grade

25%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Claudia Johnsen Madison Heights, VA

Peter gave me all the information that I needed and also gave me a link to Better Business Bureau so I could check out ratings. He was very professional and good to work with.

3 months ago

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Michele Tempe, AZ

(Updated review) After company resolved issues with service request, I am changing review to 4 stars. The service request process is bumpy since there really isn't a number to call and talk to a live person about the claim status. They did respond to my request for contact and remedied the situation.

6 months ago

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Elizabeth Lujan Joshua, TX

As an new policy holder, I can’t quite give it 5stars since I have not had to file a claim. But, in dealing with customer service and Mike, he was awesome in answering all my questions when we couldn’t find the email to the customer portal and confirmation email in my husbands email. Mike was very friendly and he also sent that email to my email as well. Just for us to realize it had gone to my husbands junk email instead of inbox.

6 months ago

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Cynthia C North Richland Hills, TX

The salesman was very informative and helpful. I look forward to the peace of mind with lifetime home warranty

2 months ago

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AustinDeb Obi-Okoye

Peter C was great. He helped me cancel Choice Home warranty and make sure my home warranty continued outside of 2-10 warranty

2 months ago

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Hariharan Subramanian Hillsboro, OR

Signing up process was smooth. Have just signed up so its too early for a review. Nevertheless, hope their service is as good as they stated while signing up and don't come up with weird excuses to not cover repairs.

5 months ago

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Rockaway Portland, OR

I talked to three people. All of them were helpful and answered my questions.

2 months ago

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Review Source

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Mohammed A Los Angeles, CA

Me and my father we’re contemplating getting our home under warranty and had discussed thoroughly with Life Time. Was highly pleased with all the support and feedback regarding my questions. The quotes and plans were easily understandable.

11 months ago

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Kevin Jordan Janesville, WI

Fast and easy sign up for the home warranty, fully explained coverage options. friendly people.

3 months ago

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queen Blythewood, SC

Price shopping and looking for the best deal. So glad I came across Lifetime Home Warranty

3 months ago

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Warren Chunn Farmingdale, NJ

Peter was an excellent representative for Lifetime. I can’t give 5 stars since we just started with you.

3 months ago

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Larry Jackson Cypress, TX

Felt rushed to get off phone. But was very polite

2 months ago

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Janease Hughes Chicago, IL

Steve in the call center was great in explaining the products.

3 months ago

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Masoud Azamvaghefi Mission Viejo, CA

It was quick and informative. Peter was very clear

3 months ago

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Louis Thomas Pineville, LA

Very good customer service, really work hard to please customer and give you plan you need

4 months ago

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MADELEINE Nix Livingston, TX

Michael was very courteous and helpful.

4 months ago

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Hattie Perry-White Atlanta, GA

Eric was very helpful with signing me up

3 months ago

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Mary Lindsey Kaneohe, HI

The customer rep was very helpful and personable. He was very knowledgeable of the different plans.

2 weeks ago