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LifeTime Home Warranty

Name: LifeTime Home Warranty
Rating: 3.7

3.7

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356 User Reviews

5.8

Overall Score

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3.7

star star star star_half star_border

356 User Reviews

5.8

Overall Score

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Company Details

Number of Plans

Service Fee

Starting at

Undisclosed

States Serviced

Company Headquarters

200 Continental Dr. Ste. 401 Newark, DE 19713

Number of Reviews 356

Source of Information

LAST UPDATED: March 17th, 2023

LifeTime Home Warranty offers customizable home warranty plans to real estate professionals and homeowners throughout the United States.

The company's plans offer competitive coverage for systems and appliances, though you choose from two options.

LifeTime Home Warranty works to ensure repairs are durable. If a repair fails, the company will make necessary fixes without another service fee. This feature offers confidence in the service LifeTime Home Warranty delivers.

Compared to industry norms, LifeTime Home Warranty has a more favorable cancellation policy for members who cancel after 30 days.

More customer reviews would offer a better sense of the customer experience with claims, coverage, and customer service. However, LifeTime Home Warranty is worth considering.

Read LifeTime Home Warranty Reviews

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The Good

Customizable Home Warranty Coverage
Reliable Fixes
Favorable Cancellation Policy

Customizable Home Warranty Coverage

LifeTime Home Warranty offers two customizable plans to real estate professionals and homeowners.

Estimates on contract fee costs are not generally available online. However, you can provide personal information to request a quote online. The service fee is $75.

The Basic Plan covers plumbing stoppage, water heater, Whirlpool bathtub, oven, range, stove, cooktop, sump pump, built-in microwave, dishwasher, garbage disposal, trash compactor, ductwork, garage door opener, and ceiling exhaust fans. It also covers the plumbing and electrical systems.

Some home warranty companies offer plans that only cover appliances or home systems, so LifeTime's Basic Plan offers a nice mix.

With the Total Plan, you'll have the same coverage as the Basic Plan and coverage for the air conditioning system, heating system (two units), refrigerator, clothes washer, and a clothes dryer.

You can customize your home warranty plan with the following coverage options:

Pool or spa
Guest house
Limited roof leak
Reverse osmosis
Second water heater
Faucets and fixtures
Septic system
Third heating unit
Second or third refrigerator
Stand alone freezer
Second washer or dryer
Third air conditioning unit
Free-standing ice maker
Backup generator (gas)
Well pump
Second stove or cooktop
Water softener

Reliable Fixes

LifeTime Home Warranty will connect you with a contractor within 24 hours after you request service under normal circumstances. If the repairs fail, the company will fix the repairs without another service fee. There is no time limit set on this commitment, which makes LifeTime Home Warranty attractive.

Favorable Cancellation Policy

You can cancel your contract within the first 30 days for a full refund of the contract fee minus any service costs incurred by LifeTime Home Warranty. This policy is standard for the industry.

After 30 days, you can cancel if LifeTime Home Warranty agrees. In this case, you'll receive a prorated refund of the contract fee minus a $100 administrative fee and any service costs paid by the company. If service costs are higher than the remaining contract fee, you'll receive no refund.

Although the administrative fee is fairly high for the industry, LifeTime Home Warranty stands out because it will not make clients pay the difference between remaining contract fees and incurred service costs.

If you're on a monthly payment plan and cancel after the first 30 days, you may be billed for the remaining contract fee in the circumstances outlined above.

Cancellation must be submitted in writing.

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The Bad

Minimal Customer Reviews
Fewer Plan Options
Exclusions and Limitations

Minimal Customer Reviews

Best Company has not received many customer reviews for LifeTime Home Warranty. Insight on the customer experience is limited.

Fewer Plan Options

Although LifeTime Home Warranty offers competitive coverage, it offers fewer plan options compared to some competitors.

Exclusions and Limitations

As standard for the industry, LifeTime Home Warranty only covers damage from normal wear and tear for specified appliances and systems. Since some parts of appliances and systems may not be covered, review your contract for specifics.

The home warranty company also does not take responsibility for negligence of the contractor performing the work. LifeTime Home Warranty will also not reimburse unauthorized work.

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The Bottom Line

Although more customer insight would be beneficial, LifeTime Home Warranty offers competitive coverage, reasonable service fees, and a better than average cancellation policy.

Whether you choose the Basic Plan or the Total Plan, you can add covered items to the plan so it meets your needs.

While LifeTime Home Warranty charges an administrative fee and any service costs it paid if you cancel after the first 30 days, you won't have to pay any overage between the remaining contract fees and the combination of the administrative fee and service costs. Other companies would charge those overages.

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User Reviews

Star Rating

3.7

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356 Reviews

Review Breakdown

5 grade

63%

4 grade

3 grade

2 grade

1 grade

30%

Sentiment Criteria

Value

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Ruth Zarway Des Moines, IA

How can we the victims of this fraudulent company (Life Time Home Warranty) team up to get them out?!! It hurts that consumers are still and will still fall victim of these thieves!! Everything I’m reading about them is the same thing they did to me. $1000 plus taken from my account and now they blocked me from the portal.

1 week ago Edited March 23, 2023

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Dee Green Pittsburgh, PA

Lifetime Home Warranty is a SCAM beware they they are debiting money out of people's accounts not once but several times if you ever signed up with them strongly advise and change your bank account number, Refer to BBB TRUSTPILOT REVIEWS. The Attorney General at Delaware doesn't even think they're located there I personally sent them a certified and a regular letter and it came back returned The Attorney General also suggests to file with the FTC the federal trade commission I am personally a victim they promise they $469 refund that I never Received and had the audacity shortly after 2 debit $699 the renewal wasn't up for 10 months fortunately I closed my account because the very next day they attempted to debit another $699 they're doing this to a lot of people beware.

1 month ago

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H K Houston, TX

just awful - BEWARE! No customer service at all once you have signed up and paid. No luck calling in for help and been unsuccessful trying to call for support and escalation. Stayed in call queue for over 2 hrs.' and finally gave up. The online help system to file and check a claim is pathetic with no chat help available nor current status made available for your claims. I have a claim outstanding and have not been paid back since November 2022... it's now Feb 2023. Can not get a response back from them and feel definitely ripped off. Stay away from Life Time Home Warranty apparently a scam and will be making a report to the BBB.

1 month ago

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Paul

I was taken advantage of while deployed.... I found this company via google, after not being happy with my previous Home Warranty Co (Home Shield). The So-Called Agent M. H, was very persistent. Once I filed a simple claim few months later for an HVAC issue, I was emailed an approval for the repair, and was told by another agent on the phone that I would have a check sent to me for reimbursement purposes. Fast forward 2 1/2 months later, I have NOT received anything. That's when I started to do extensive research on the company, come to find out this type of fraudulent actions have been going on for some time. Please note, I can not get ahold of anyone by phone (I have been on hold for 1-3hrs/multiple days). The agent (M. H) can no longer be reached, due to pphone line being disconnected. I plan on disputing the charges with my bank and writing a complaint/review on the BBB. Do Not Fall for the same trap I did.

1 month ago

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Lidia Hemet, CA

When I first inquired about a home warranty online, I was getting nowhere trying to get a quote. Tree times I provided the requested info and no results, so I gave up. But Peter called me and long story short, I ended up switching from the Old Republic to Life Time Home Warranty. Peter was very knowledgeable, courteous, and patient. He was able to accommodate my needs and find great deals and discounts that the company offers. I was so pleased, I signed up for 5 years !!!! Well done!

5 months ago

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Jerome J Washington Durham, NC

Common thieves. They do a great job selling and a horrible job paying out. I’ve waited 5 months and still nothing. I’m calling the Attorney General’s office. Message center does not respond. Phone help never answers. Run away! Fast!

3 weeks ago

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Mt. Vernon Baptist Church Durham, NC

Terrible company. Thieves. The selling of the warranty was great. The follow up on services terrible. A claim that was begun in October 2022 has still not been resolved. One excuse after the other. Talking to a representative, almost impossible. Hold time more than an hour. Scammers. Thieves. If I could give less than one star, I would. I’ve cancel and will be calling the fraud division of the Attorney General’s Office.

1 month ago

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Tim Duda Minneapolis, MN

This is a scam. I paid over $2300 for a 6 year warranty contract and had 2 claims that they have not paid in over 6 months Customer service continues to tell me that they will make my claim a priority but I never receive a follow-up. I am even getting continued calls from a repair company that they scheduled and have not been paid as well. There should be a way to fight this scam but hiring a lawyer will cost me more than what I paid and does not ensure I get reimbursed.

1 month ago

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JS Rocklin, CA

This company has the worst Customer Service. I have called numerous times most recently on the phone for over two hours and 20 minutes at which point when they answered I was immediately disconnected. I contacted them by email and have requested a service item that was supposed to be covered, and They deny the claim. My oven door does not close and they consider that cosmetic and refuse to honour the claim. I also had a leak in my refrigerator which I was told was completely covered and then they said they don’t cover leaks. These guys are a scam Read all the reviews, this is their modus operandi Since they have no connections with people in the Sacramento area, I was told and authorised $150 to have my claim diagnosed. When I submitted the diagnosis and asked for reimbursement I was told it was in the mail. That was a month ago and have never received reimbursement. I have written repeatedly and tried to call. They are a scam

2 months ago

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Duy Nguyen Waldfischbach-Burgalben, RP

ABSOLUTE SCAM!! Do not do business with these fraudsters. I initially signed up due to the 30-day money-back guarantee and thought it was a good deal compared to my previous insurance company. However, I tried to cancel after reading the reviews. They did not honor the agreement and did not respond to me until I posted a negative review. Upon which they agreed to send a refund if I would remove my post through Michael H. To this day, I have not received my refund. Though he says he had sent it. My emails are not answered and the phone number conveniently no longer works. DO NOT FALL FOR THIS ABSOLUTELY DISGUSTING SHAM of a business.

2 months ago

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mikel simmons Las Vegas, NV

Before I signed up I asked the sales person this one question if they covered plumbing from the house to the street. Of course he said yes and I asked him again to make sure and he said yes. Well I had a leak 3 months later and I called. The 1 st time I waited 67 minutes on hold before I hung up. When I went on line what I wanted was not a selection . I chose the closest one. They sent me an e mail that said “Due to exclusions in my service agreement section V. Part F. When I called to cancel I was told I had to go on line and submit on the portal to cancel and it would be reviewed. When I was talking to a person who could have canceled me right there ?????? I would not recommend this warranty company to anyone… Retired Military Veteran…

2 months ago

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JORGE Dallas, TX

You guys were great and the price was right. I was a customer of AHS for over 15 yrs but the quality of their services and high disapproval ate on my service orders was unbearable. Plus they were going to increase my premium from $76 to $99 upon renewal this month.

5 months ago

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Susan Green Vancouver, WA

Representative was pleasant. He went through the plans and discounts available. He offered me the best plan for my needs. He explained how to stop the plan if I no longer needed it or was not happy with it. The overall experience was a good one.

5 months ago

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Donna Hughes Porter, TX

Eric was very knowledgeable and professional. He was also very personable. I was on the wall with another company and Lifetime Home Warranty. Eric helped me make a knowledgeable decision. He took the time to answer ALL OF MY QUESTIONS! and he did it with a smile. He actually laughed at my jokes about being old. I would have loved to have him work for me (before I became disabled and can no longer no longer work. ) Thank you Eric for helping me! I look forward to finding out if Lifetime Home Warranty is as good as you are!

6 months ago

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Roger Allen Cunard Austin, TX

Peter C was very friendly, patient and kind. He gave me all the information I neede to make a sound decision for our home warranty purchase. Peter took his time to explain all the plan and coverages for our home and emailed me with details. We now have peace of mind knowing if any appliance or equipment breaks or fails we have coverage with Lifetime Home Warranty and a low cost for technician repairs. I highly recommend Lifetime to our friends and neighbors.

7 months ago

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Robert Grants Pass, OR

This home warranty company has a high ranking with very good reviews. The selected plan is very comprehensive in coverage. My experience with Peter C was great. Peter was able to get me discounts for my veteran status and a senior discount. He also suggested getting the 3 year plan to receive further incentives. Peter explained the plans in detail to me.

7 months ago

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Keri Spokane, WA

Peter worked hard to find the best solution for my renewal rate and future options as well. He was very helpful and next year we will be signing a multi year deal that he spoke about. No hard sell just common sense and options for us to really think about. I’ve had a great experience and will be asking my friends who is a busy realtor to refer her clients to your company as well as my siblings and friends as well. I appreciate the courtesy and timely service!

5 months ago

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A Haried Westmont, IL

Terrible. The property has a home warranty and a stove and a dryer stopped working. they offered me $300 for a $4K stove, and rejected the dryer repair. I have been trying to contest these responses for over 3 months but have not heard from LifeTime in over 1.5 Months. It feels like they are a scam.

1 month ago

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Terri A

PEOPLE listen, All the 5 Star reviews are from customers that have not tried using their service, you will not get anything with this Company. They take your money and send generic generated emails on their website. If they answer the call. They say "the check is in the mail. Or it must have got lost in the mail" we'll have to investigate. Don't give them a 5 Star till you actually need services. They are a SCAM! Terri A

2 months ago Edited January 20, 2023

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David Dixon Twin Falls, ID

I wish I would have read these reviews before purchasing. All reviews that talk about trying to submit a claim are negative. It seems like the only thing they are go at is selling a product they can't deliver. I've been working on a claim for 3 weeks. I have not been able to get effective communication. I had to get my own repairman. then try to send them invoice. I've used their website and IM services and been on hold for hours. I would not recommend this company.

2 months ago

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Pamela J Syme Savannah, GA

I contacted them for my septic tank and no one called me to get someone out . Then when I contacted my bank for fraud the a guy micheal H called me and told me a check was sent out and I didn't receive it then had me sign a refund form that I get a refund in November. Supposedly it was a check that was sent out December 20th 2022 then they sent the check out 23rd of dec.2022 and still didn't receive it. Everything u call u get a round around ,told someone in accounting will get a hold of you. No one gets ahold of u don't go with this company

2 months ago

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Mr. B.

absolutely horrible to deal with absolutely horrible to deal with. God Forbid you have a real emergency and have to get someone out to service your systems immediately - this company will not cover the costs. period. no exceptions. You can't have a conversation with those who determine the validity of your claim. WORST home warranty company we have dealt with - in 4 different states. I gave them one star only because you can't write a review with zero stars - which is what they should have.

2 months ago

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Marish Edulan San Francisco, CA

I am a first time customer! Peter broke down the best plan they could offer to me and let me decide what’s best for me. Very helpful and professional!

3 months ago

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Nikki S Banning, CA

BUYER BEWARE!! After searching for days on end for a home warranty company I spoke with a really well trained salesman for Lifetime. I was lured with 2 free months, $200 discount, waiver of the normal 30 day start up and the promise that they would handle everything (one of my main concerns). My contract began 11-5-2022 and I had the unfortunate experience of having a plumbing stoppage about 2 weeks into my contract. Upon submitting a claim on their portal, 2 days went by before I received an email that I was approved for services up to $150 but anything over would need to be approved. Then I was surprised when they said I had to find my own technician! This is all on me now....I called 5 different plumbers in my area and found that using a snake, no matter what length, the lowest cost is $250. Plumber come out, all fixed. Then "I" have to pay up front, upload the invoice and wait for reimbursement. Calling customer service is a joke, both times I was on hold for 45 minutes to an hour before being told they'll call be back. This went on for about a week, when I finally called again on 11-21-2022 , still on hold for almost an hour, wanting to cancel my policy, the female CSR didn't have a clue but "would have someone call me back". 11-28-2022, no response. I called again, on hold 45 minutes, spoke with Bruce and finding out the the prior CSR didn't submit anything but I just wanted information on canceling. Bruce put in an order for cancellation. December 2, 2022 I received a message in their portal saying "We do apologize for any inconvenience caused. Unfortunately the plan is non cancellable as per section XII Part B of the service contract". Thank you. Per their online information under Terms & Conditions #9 "You may cancel this Agreement within the first 30 days of the order date for a full refund of the paid contract fees, less any service costs incurred by us". So I will submit a response and see what transpires, also a notice to the BBB, Yelp and this review although I don't see my money coming back to me. It's very sad that a company has to stoop to this level to get business.

3 months ago

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Darla M El Dorado, KS

I just signed up a few months ago and I thought I'd done a reasonable job of checking out their ratings but obviously I didn't... when what you see is the average rating and so many people give a 5 star before they've actually had a claim, it gives other unsuspecting buyers the idea that this company is OK to do business with. I paid for a year all at once so that I got a lower price. Well I guess I'm just out the money after reading the actual reviews I'm seeing that too many people have been ripped off. I just turned in my 1st claim and received an immediate email response saying it was approved up to $150, find my own repairman, get pre-auth for anything over $150. Submit documents and get reimbursed, sounds easy right... nope. My 10 year old side by side fridge stopped freezing, 2 days before Thanksgiving! The cost of repairs is $800...I've sent in the documentation and heard nothing back. I've tried calling but all I get is a busy signal. I don't see a place to email me either. At least there are still some good deals out there on appliances due to the holiday sales. After reading all the complaints I don't expect to ever get anything from them. Stay away from this scam company!

3 months ago

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Robert Berrios Hialeah, FL

Excellent customer service . Very informative and knowledgeable. Thorough explanation of how plan works. Patient when asked questions. All companies should train there employees like this.

4 months ago

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Carolyn Knoxville, TN

Can't say enough good things about Steve C. He was honest and caring. So glad that we got to talk to each other. Have/had choice home warranty (🤢) and am so glad that Steve got in touch with me

5 months ago

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Anthony Craig Glasgow, KY

Very friendly and explained everything completely. Very knowledgeable and informative. I’m a lot more comfortable knowing that in 30 days all the stress of breakdowns are taken care of!!

3 months ago

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Linda DeRienzo St Louis, MO

So far, I'd rate you excellent. I didn't have to talk to someone not in the US. I see your A+ BBB rating. So, we will see what happens if something does happen. Thanks for your helpful explanations. I didn't get that from Select Home Warranty.

6 months ago

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Michael Conner League City, TX

The package put together for our needs was outstanding. Our representative was very helpful and knowledgeable. This is our first contract with Lifetime, and have no claim experience with them, however we don't expect to have an issue should we need servicing.

6 months ago

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Eddie Streeter Phoenix, AZ

Phone representative was friendly, knowledgeable, and open to answer all questions and concerns. The product offerings are top of the line and the pricing turned out to be among the best in the market. Very pleasurable experience!

6 months ago

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Mrs. Opperman Las Vegas, NV

The person I spoke with was Very Helpful in getting me started with this Home Warranty. Mr, M explained everything and made me feel extremely comfortable in joining this program. I’m happy to be apart of Life Time Home Warranty.

6 months ago

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Cat Azle, TX

I was very pleased to have all my Questions answered as well as any additional information I Inquired about, they were able to answer. They also answered my concerns about Response time for our location as well as covering new items in a newly built home. They were very professional.

6 months ago

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Dawn-Alena Rice Centralia, WA

I am a new customer and very satisfied with the quality of service from all representatives. All were professional, knowledgable, friendly, patient and extremely customer service oriented. I am sure I am going to be happy I joined the Lifetime Home Warranty family.

7 months ago

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Susan Wilkins Rosedale, MD

I really was impressed with my conversation with Mike M he really made it easy to understand the warranty that I wanted to get and let me know what was the best plan that was available I'm glad that this company made it easy and listen to any questions you have thank you

7 months ago

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Susan Barber Tacoma, WA

Signing up with this company was a snap. I’ve been with “another” company for 25 years and finally after their third failure to provide service I canceled my three home warranty. Please try this company and see how it works for you.

8 months ago

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Susan Dake Louisville, KY

Mr. Collins explained the entire policy to me along with prices. I signed up and am hoping for an awesome experience if i have a claim. If i do I will recommend to all my friends. Great prices compared to American Home Shield, which i have had for many years, but their prices went up entirely too high to be affordable.

8 months ago

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Jeff Brown McKinney, TX

I got a phone call even before I'd finished paying for the plan. I liked that they cover 5 pounds of A/C refrigerant when servicing A/C instead of what most others cover (e.g. $10/lb of refrigerant). The free pest service is nice, just wish there were 3 or 4 of them instead of 2/year.

5 months ago

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Monica New York, NY

I was a little hesitated about purchasing another home warranty plan, as I didn’t have good experience previously from other company’s. Although, I tried it again with Lifetime. 8 months in to my 14 months of coverage my AC wasn’t cooling. After submitting my claim online, and some email exchanges, a Lifetime service tech came late morning, and 2 hours later my home was cold again! Yippie!! Thank You!!

9 months ago

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Steven Houston, TX

Do not go with this company. They will never deposit your check nor will they respond to help you out. Been four months and reissued checks ongoing but not even making a slight progress with them. Stay away!

1 month ago

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Christopher Edwards Chicago, IL

Thank you for looking out for us Vets I am so glad that I came across this company. I requested a quote and spoke with a professional who walked me through all features of the service. I felt very comfortable with my choice and will consider purchasing a multi-year plan. I want to see how the first 6 months go and adjust from there. Thank you for your regards for veterans. Semper Fi!

6 months ago

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Layla&Tad Nolen Albuquerque, NM

New policyholder; still not out of waiting period. However, shopping around and this was the highest rated, best reviewed company for home warranty. With comparable coverage and add-ons, this contract is about $60 cheaper each month than the next leading company, plus a cancel-anytime option. Agent/Rep (Peter C.) was friendly and VERY knowledgeable. Looking forward to being a customer and continuing my patronage in the years to come.

7 months ago

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Dilip Tandan Irving, TX

Diagnosis Fees approved - have not received $450.00 I have 3 claims that were approved for diagnosis fees going back to July 2022 - that has not been paid Sent messages - say will look into and reply - nothing Have called - say will look into and call back - nothing

2 months ago

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Myron Goldman Elkins Park, PA

Mike, the agent, was friendly, professional and helpful. I am a new customer, so I am unable to rate the company's service.

3 months ago

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Rita Rockford, IL

DISSAPPOINTED BEYOND WORDS !!!!!It has now been 17 days since I have placed a claim on my washing machine. I have called about 15 times, been told three different times that a service company would be contacting me. Spent almost $70.00 at the laundromat. who will be reimbursing me for this? was told I could call my own technician and be reimbursed, still waiting for that check from my air conditioner. SO SO DISSAPOINTED. NOTHING ABOUT THIS COMPANY IS AMAZING

3 months ago Edited December 28, 2022

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Bruce Brandenburg Saint Augustine, FL

Had a garbage disposal malfunction and they wouldn't send someone out to fix. Left many requests online and called 3rd party Customer service and indicated I would get a call back. we fixed garbage disposal and got our money back thru credit card company and they didn't respond to to credit card company. I believe there is something seriously wrong.

3 months ago

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Michelle Mclin Colorado Springs, CO

Steve was very nice and patient. He was able to assist me in setting up my home warranty and answered all the questions I had.

3 months ago

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Alia Kaneohe, HI

I bought two plans for two homes for two years in July 2022. On August I found out the tenant broke the ice maker for the refrigerator so I filled a claim online and got a reply that they wouldn’t cover it because it was already broken. Well, if I knew it was broken, I wouldn’t get a warranty. They gave me. Run around and sent a Michael H. He said they would refund me but I needed to take my bad review off Trustpilot so I did. I still haven’t received a penny. I am out $1900 so far. Please do not buy a home warranty from them!!!!!!!

3 months ago

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J Phoenix Fort Worth, TX

I have an exceptional experience with the customer service that I dealt with, answered all my questions to my satisfaction

3 months ago

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Giana Matteo Chicago, IL

Like others have mentioned this company is a fraud. I had a service done that they made me find the repair company for. Was told my claim was approved, it's been almost 2 months now and they have yet to reimburse my claim. It's ridiculous. I'm in the process of finding a different company. I also got the "my computer is not working" BS from the CSR, and was put on hold. I used the message center to request status of my reimbursement and they ignored it. After leaving a bad review elsewhere they called me and left a message with no details. I prefer that all communication with this company be put in writing. Most of the good reviews on here are people who just signed up and haven't actually had to deal with getting a claim resolved. They comment on the great price etc. Beware!!! You get what you pay for for sure. NOTHING.

4 months ago Edited November 30, 2022

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