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LifeTime Home Warranty

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261 User Reviews

6.0

Overall Score

LAST UPDATED: September 23rd, 2022

LifeTime Home Warranty offers customizable home warranty plans to real estate professionals and homeowners throughout the United States.

The company's plans offer competitive coverage for systems and appliances, though you choose from two options.

LifeTime Home Warranty works to ensure repairs are durable. If a repair fails, the company will make necessary fixes without another service fee. This feature offers confidence in the service LifeTime Home Warranty delivers.

Compared to industry norms, LifeTime Home Warranty has a more favorable cancellation policy for members who cancel after 30 days.

More customer reviews would offer a better sense of the customer experience with claims, coverage, and customer service. However, LifeTime Home Warranty is worth considering.

Read LifeTime Home Warranty Reviews

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The Good

  • Customizable Home Warranty Coverage
  • Reliable Fixes
  • Favorable Cancellation Policy

Customizable Home Warranty Coverage

LifeTime Home Warranty offers two customizable plans to real estate professionals and homeowners.

Estimates on contract fee costs are not generally available online. However, you can provide personal information to request a quote online. The service fee is $75.

The Basic Plan covers plumbing stoppage, water heater, Whirlpool bathtub, oven, range, stove, cooktop, sump pump, built-in microwave, dishwasher, garbage disposal, trash compactor, ductwork, garage door opener, and ceiling exhaust fans. It also covers the plumbing and electrical systems.

Some home warranty companies offer plans that only cover appliances or home systems, so LifeTime's Basic Plan offers a nice mix.

With the Total Plan, you'll have the same coverage as the Basic Plan and coverage for the air conditioning system, heating system (two units), refrigerator, clothes washer, and a clothes dryer.

You can customize your home warranty plan with the following coverage options:

  • Pool or spa
  • Guest house
  • Limited roof leak
  • Reverse osmosis
  • Second water heater
  • Faucets and fixtures
  • Septic system
  • Third heating unit
  • Second or third refrigerator
  • Stand alone freezer
  • Second washer or dryer
  • Third air conditioning unit
  • Free-standing ice maker
  • Backup generator (gas)
  • Well pump
  • Second stove or cooktop
  • Water softener

Reliable Fixes

LifeTime Home Warranty will connect you with a contractor within 24 hours after you request service under normal circumstances. If the repairs fail, the company will fix the repairs without another service fee. There is no time limit set on this commitment, which makes LifeTime Home Warranty attractive.

Favorable Cancellation Policy

You can cancel your contract within the first 30 days for a full refund of the contract fee minus any service costs incurred by LifeTime Home Warranty. This policy is standard for the industry.

After 30 days, you can cancel if LifeTime Home Warranty agrees. In this case, you'll receive a prorated refund of the contract fee minus a $100 administrative fee and any service costs paid by the company. If service costs are higher than the remaining contract fee, you'll receive no refund.

Although the administrative fee is fairly high for the industry, LifeTime Home Warranty stands out because it will not make clients pay the difference between remaining contract fees and incurred service costs.

If you're on a monthly payment plan and cancel after the first 30 days, you may be billed for the remaining contract fee in the circumstances outlined above.

Cancellation must be submitted in writing.

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The Bad

  • Minimal Customer Reviews
  • Fewer Plan Options
  • Exclusions and Limitations

Minimal Customer Reviews

Best Company has not received many customer reviews for LifeTime Home Warranty. Insight on the customer experience is limited.

Fewer Plan Options

Although LifeTime Home Warranty offers competitive coverage, it offers fewer plan options compared to some competitors.

Exclusions and Limitations

As standard for the industry, LifeTime Home Warranty only covers damage from normal wear and tear for specified appliances and systems. Since some parts of appliances and systems may not be covered, review your contract for specifics.

The home warranty company also does not take responsibility for negligence of the contractor performing the work. LifeTime Home Warranty will also not reimburse unauthorized work.

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The Bottom Line

Although more customer insight would be beneficial, LifeTime Home Warranty offers competitive coverage, reasonable service fees, and a better than average cancellation policy.

Whether you choose the Basic Plan or the Total Plan, you can add covered items to the plan so it meets your needs.

While LifeTime Home Warranty charges an administrative fee and any service costs it paid if you cancel after the first 30 days, you won't have to pay any overage between the remaining contract fees and the combination of the administrative fee and service costs. Other companies would charge those overages.

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Star Rating

4.1

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261 Reviews

Review Breakdown

5 grade

72%

4 grade

6%

3 grade

1%

2 grade

0%

1 grade

21%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Linda DeRienzo St Louis, MO

So far, I'd rate you excellent. I didn't have to talk to someone not in the US. I see your A+ BBB rating. So, we will see what happens if something does happen. Thanks for your helpful explanations. I didn't get that from Select Home Warranty.

5 days ago

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Michael Conner League City, TX

The package put together for our needs was outstanding. Our representative was very helpful and knowledgeable. This is our first contract with Lifetime, and have no claim experience with them, however we don't expect to have an issue should we need servicing.

1 week ago

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Eddie Streeter Phoenix, AZ

Phone representative was friendly, knowledgeable, and open to answer all questions and concerns. The product offerings are top of the line and the pricing turned out to be among the best in the market. Very pleasurable experience!

1 week ago

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Mrs. Opperman Las Vegas, NV

The person I spoke with was Very Helpful in getting me started with this Home Warranty. Mr, M explained everything and made me feel extremely comfortable in joining this program. I’m happy to be apart of Life Time Home Warranty.

1 week ago

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Donna Hughes Porter, TX

Eric was very knowledgeable and professional. He was also very personable. I was on the wall with another company and Lifetime Home Warranty. Eric helped me make a knowledgeable decision. He took the time to answer ALL OF MY QUESTIONS! and he did it with a smile. He actually laughed at my jokes about being old. I would have loved to have him work for me (before I became disabled and can no longer no longer work. ) Thank you Eric for helping me! I look forward to finding out if Lifetime Home Warranty is as good as you are!

2 weeks ago

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Kodi D. Winnemucca, NV

They have to be paying people to write good reviews of their company because these ratings are a joke. I submitted a claim to get my AC fixed. They advertise that they find someone to come to you for a $75 fee. I got a message saying I had to go ahead and find someone one my own and that they would only cover up to $150 for diagnosis and preapproval would be needed if it is over that much. NO COMPANIES work with these warranty companies!! I was quoted finally for someone to come out for $350. I notified Lifetime Home Warranty to get approval and never got a call back. When you call it is a call center and they have nothing to do with the warranty company itself. I left 4 messages and filed 2 more claims in an attempt to get someone to call and they never did. After dealing with this for 3 months, I am now trying to cancel my policy because of their lack of service and they state I had to cancel within the first 30 days if I was dissatisfied. You can't even file a claim within the first 30 days so how would anyone know that they won't cover their appliances until after the waiting period. This place is a scam. Call your local service departments and find out if they even work with warranty companies before selecting any of them!!!

3 days ago

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Hope McKenna

Bruce C. was professional, knowledgeable and very understanding! Explained every option available to me and was so easy to understand!! Many stars for Bruce!!!!

3 days ago

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Cat Azle, TX

I was very pleased to have all my Questions answered as well as any additional information I Inquired about, they were able to answer. They also answered my concerns about Response time for our location as well as covering new items in a newly built home. They were very professional.

2 weeks ago

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andy moguez

My salesman was very helpful helping me understand policy (Bruce C) shopped around and you were best fit for what I was looking for . Hopefully we will be in this policy for many years to come. Thank You. Andy Moguez

1 week ago

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Roger Allen Cunard Austin, TX

Peter C was very friendly, patient and kind. He gave me all the information I neede to make a sound decision for our home warranty purchase. Peter took his time to explain all the plan and coverages for our home and emailed me with details. We now have peace of mind knowing if any appliance or equipment breaks or fails we have coverage with Lifetime Home Warranty and a low cost for technician repairs. I highly recommend Lifetime to our friends and neighbors.

1 month ago

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Robert Grants Pass, OR

This home warranty company has a high ranking with very good reviews. The selected plan is very comprehensive in coverage. My experience with Peter C was great. Peter was able to get me discounts for my veteran status and a senior discount. He also suggested getting the 3 year plan to receive further incentives. Peter explained the plans in detail to me.

1 month ago

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Christopher Edwards Chicago, IL

Thank you for looking out for us Vets I am so glad that I came across this company. I requested a quote and spoke with a professional who walked me through all features of the service. I felt very comfortable with my choice and will consider purchasing a multi-year plan. I want to see how the first 6 months go and adjust from there. Thank you for your regards for veterans. Semper Fi!

2 weeks ago

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Mary Ellen Lee Gilbert, AZ

If you have a claim you cannot speak to a person about that claim. You have to use the message center. If you call customer service they will tell you that they can't see any notes on your claim and that they can just tell the claim team to email you. I am going on 7 days without a response for a non-working appliance. I have been told as well that they are short staffed and so they are getting a lot of phone calls just like mine. So LOTS of people are not getting their claims handled in a timely manner. So if you want a company that doesn't have a process for you to speak to any one without a claim then this is the company for you. I have had home warranties in the past on multiple properties and never have had the experience like I had with this company. It is disappointing to say the least. I greatly feel like I have been scammed. Do NOT go with a home warranty company where you can't get to a live person on a claim. I have never heard of this practice.

1 week ago

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DR Houston, TX

my title company bought a life time home warranty for our new home. when i tried to use it they never took care of my claim. when I started calling weekly you never tlk to any one just call center people who always say you will get a call within 24 hours never got one. now what they did is cancel my account so I have no acccess to it. when I file a bad review they requested doc that I could not provide since my account does not exist! this is absolutely not right and does not deserve a descent rating. they could just have reached out to me and clear this but they never did! thinkking abut reaching out to an attorney.

1 week ago

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Tess Hoskins Chicago, IL

Just signed up, so I can't say much yet. However I had called a few other companies to compare not only cost but the experience getting the information about plans. I chose LifeTime.

2 weeks ago

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Harish Kumar Agarwal Apex, NC

I just got a contract with Lifetime HW. Mike and Eric helped me open a contract with a good offer that included labor day deals. I hope I will have a best experience as well.

2 weeks ago

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Roxanne Hornberger Dodge City, KS

Peter was very patient. He explained everything including additional perks if I wanted. Gave me ample time to make a decision. If life time work as well as he did, you will have a very satisfied customer.

3 weeks ago

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Frank Sohrabi San José, SJ

Just signed up with Lifetime Warranty, Seem to be a reputable company. Eric the regional manager was a big help in answering all my questions before signing me up. Also giving me all my possible options

3 weeks ago

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Benjamin Bivona Houston, TX

Customer service was much better than other companies I have used before. Pricing is much more reasonable than others as well. With promotions and deals pricing was 50% less than others.

1 week ago

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Dawn-Alena Rice Centralia, WA

I am a new customer and very satisfied with the quality of service from all representatives. All were professional, knowledgable, friendly, patient and extremely customer service oriented. I am sure I am going to be happy I joined the Lifetime Home Warranty family.

1 month ago

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Susan Wilkins Rosedale, MD

I really was impressed with my conversation with Mike M he really made it easy to understand the warranty that I wanted to get and let me know what was the best plan that was available I'm glad that this company made it easy and listen to any questions you have thank you

1 month ago

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Layla&Tad Nolen Albuquerque, NM

New policyholder; still not out of waiting period. However, shopping around and this was the highest rated, best reviewed company for home warranty. With comparable coverage and add-ons, this contract is about $60 cheaper each month than the next leading company, plus a cancel-anytime option. Agent/Rep (Peter C.) was friendly and VERY knowledgeable. Looking forward to being a customer and continuing my patronage in the years to come.

1 month ago

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Charleen Wearing

Mike M was great he explained all coverages. He was very informative i'm very happy with my coverage.

6 days ago

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Cinthya Raudales Tucson, AZ

I have been a Realtor in Arizona for 14 years. I would not recommend this company to any realtor or client. And as a matter of fact I will make sure all realtors in the Arizona real estate agent forum (14,000 members) know that this company is the WORST you could possibly recommend to a client. There is no way you can talk to anyone but a person in a call center who can only keep saying they will have someone call you but no one ever does. You can't put a claim in tbe website. It does not go through. People who try to put claims on the site can't either. And they just keep saying someone will call. Absolutely disappointed that a client of mine chose to pick this company. I might tell them to call consumer protection. This is not our first rodeo either. Other 2 times we just had to call a contractor directly to fix tbe problem. A BIG waste of money. Don't buy.

3 weeks ago

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George Glover Corpus Christi, TX

I have no experience with the company; I did like the service provided by Steve C in sales. He did his job thoroughly and covered all the bases, including discounts. My hope is that my experience going forward is as good.

1 month ago

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Eric Lyndhurst, NJ

Fast response time they sent out a technician in like 15 hours and then in 2days and when my own technician couldn't fix it they sent out there's and there customer service is very good

1 month ago

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Larry - Judy Crossley Summerville, SC

Steve C was great, I had just had a bad experience with Select HW, The neted me out with $61 for replacement of an unrepairable built-in microwave oven which cost me $245 to replace, and I had to install it myself.

1 month ago

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Amber Phoenix, AZ

Mike was very helpful and available to answer all my questions. The plan options were a much needed savings relief after the purchase of our home. Now we have peace of mind for the next 6 years.

1 month ago

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Lisa Velasquez-Vega Los Angeles, CA

Eric M was the rep I dealt with. He was very helpful & knowledgeable in reference to all my questions. He was great to explain everything slowly & clearly. He totally made it easy to get a policy with LTHW.

3 weeks ago

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Susan Barber Tacoma, WA

Signing up with this company was a snap. I’ve been with “another” company for 25 years and finally after their third failure to provide service I canceled my three home warranty. Please try this company and see how it works for you.

2 months ago

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Susan Dake Louisville, KY

Mr. Collins explained the entire policy to me along with prices. I signed up and am hoping for an awesome experience if i have a claim. If i do I will recommend to all my friends. Great prices compared to American Home Shield, which i have had for many years, but their prices went up entirely too high to be affordable.

2 months ago

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Monica New York, NY

I was a little hesitated about purchasing another home warranty plan, as I didn’t have good experience previously from other company’s. Although, I tried it again with Lifetime. 8 months in to my 14 months of coverage my AC wasn’t cooling. After submitting my claim online, and some email exchanges, a Lifetime service tech came late morning, and 2 hours later my home was cold again! Yippie!! Thank You!!

3 months ago

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Brenda Finley Enterprise, AL

The customer service representative was very helpful and informed me about everything

2 days ago

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Margery Mazor Baltimore, MD

Steve was very helpful and patient with all my questions about Lifetime home warranty. He helped get me the best deal with an extra add on.

2 weeks ago

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cheri martinspray Winter Garden, FL

Just signed up today and had a wonderful experience with Eric. Very courteous, knowledgeable and friendly. Haven't used them yet.

3 weeks ago

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Bill Lane Moncton, NB

I selected the company based on online ratings as being in the top 2 The representative was knowledgeable about the products.

1 week ago

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Horace Hawkins Dallas, TX

Bruce, Was my agent and he was great. I found him to be very patient, knowledgeable and professional. It is not often that find good people like him. Yes, he is AMAZING!!

1 month ago

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Mark Jones Hampton, VA

HORRIBLE WARRANTY COMPANY DO NOT PURCHASE I purchased this warranty as a replacement for a previous one. 3 months into it. I needed it in the middle of summer to fix my AC. as soon as I filed my claim they said they would pay $150 max for a diagnostic, still have not seen that money. Repairs were $1200, I paid out of my pocket for a fan motor, they wanted 36 months of records FOR A FAN MOTOR. NO AC INN THE MIDDLE OF SUMMER WITH AN 80 YEAR OLD PARENT AND A DISABLED VET IN THE HOME. contacted the BBB, they said they cancelled my policy, they did not, they still deduct my premiums, They told me they will not cancel policy, so, no payment, no cancelation, so all I can do is pay my premium and pay for my own repairs. company says they are in delaware in their website. check it out, they are not, I contact attorney general in delaware, they are on an LLC there, no located there, BIG SCAM TO TAKE YOUR MONEY. I am currently waiting on AG consumer protection office in virginia to investigate. LIFETIME HOME WARRANTY IS A SCAM.

1 month ago

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John Klapp Chicago, IL

So far I have been extremely disappointed in my choice to use LHW. You can only reach Customer Service, who can do nothing other than open a ticket. After my first claim was denied, basically stating that almost no components in my refrigerator were covered under their warranty, I requested a cancellation and refund and was ignored multiple times. Finally I was contacted by my claim representative and offered a $300 reimbursement since they couldn't do anything to help me about the refrigerator. Unfortunately more than 30 days later, I have still not received that reimbursement. At this point I firmly believe that it was simply a waste of money to contract this company for appliance insurance

1 month ago

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Gary Balliet DE

READ THIS ONE IF NO OTHER. Thinking about getting Lifetime Home Warranty for a home warranty plan? Think again! I signed up to the tune of $2565 . Then I called the BBB and they directed me to a review page. O.M.G. I immediately got back on the phone and cancelled my plan. After the expected shuffle among agents "Why do you want to cancel" it was stated I would get a full refund. I even got an Email that the transaction was complete and my refund returned to my card.. {sigh of relief} Two weeks later the charge comes on my credit card bill. I immediately called my credit card and reported it to FRAUD. I then called the agent who I worked with. He could not find the transaction stating it was cancelled. He then stated he would file a "ticket" to credit my card. Still waiting. This "ticket" is also their method of handling claims.

1 month ago

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Ted Carteret, NJ

Great company very easy to get in contact with always send out technicians in 24 hour or less used them 3 times and only paid for the service call fee

1 month ago

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Rich Union City, NJ

Wow There the best thing I ever did there customer service Amazing there technicians so quick to come out and they fix everything perfectly even helped me with my pool

1 month ago

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Kimberly and Simeon Martin Albuquerque, NM

Customer service representative was helpful and considering of our needs for coverage. He explained all of our features, and add on to the coverage. It's great to have a home warranty. To cover my home and appliances.

2 months ago

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Kelly Brooks Indianapolis, IN

This was a fairly easy decision today thanks to Peter C. He explained all the details and even helped me to add-on some coverage on my home so I'm comfortable knowing if anything fails I covered!

2 months ago

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Rosa Melvin Baltimore, MD

From beginning to end the representatives were courteous and informative. They took the time to answer and re-answer my questions with patience and courtesy. It was a pleasure speaking with them.

2 months ago

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Michael Glissman Denham Springs, LA

The gentleman that helped me out over the phone was very knowledgeable is ironological of everything pricing prison very good will good we'll send business your way Thank you Michael Glassman

2 months ago

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Mrs L Corpus Christi, TX

Whoever I spoke to gave me all the information I needed without asking a lot of questions. Your reviews were excellent and your price was very reasonable. Our previous company was very hard to deal with.

2 months ago

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JK Wailuku, HI

Your agent, Steve, was able to explain the many facets of a policy in a concise and speedy manner that answered all of my immediate questions. I never felt pressured or coerced into something I did not need.

1 month ago

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Cheryl Claus Vail, AZ

Like the professional service they offer. Won't have to worry about getting things repaired.

1 week ago

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Lorenza Carter Covington, VA

Great customer service! Plans were well described. Have yet to see about actual technician work.

1 week ago