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LifeTime Home Warranty

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5.6

Overall Score

LAST UPDATED: December 17th, 2023

LifeTime Home Warranty offers customizable home warranty plans to real estate professionals and homeowners throughout the United States.

The company's plans offer competitive coverage for systems and appliances, though you choose from two options.

LifeTime Home Warranty works to ensure repairs are durable. If a repair fails, the company will make necessary fixes without another service fee. This feature offers confidence in the service LifeTime Home Warranty delivers.

Compared to industry norms, LifeTime Home Warranty has a more favorable cancellation policy for members who cancel after 30 days.

More customer reviews would offer a better sense of the customer experience with claims, coverage, and customer service. However, LifeTime Home Warranty is worth considering.

Read LifeTime Home Warranty Reviews

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The Good

  • Customizable Home Warranty Coverage
  • Reliable Fixes
  • Favorable Cancellation Policy

Customizable Home Warranty Coverage

LifeTime Home Warranty offers two customizable plans to real estate professionals and homeowners.

Estimates on contract fee costs are not generally available online. However, you can provide personal information to request a quote online. The service fee is $75.

The Basic Plan covers plumbing stoppage, water heater, Whirlpool bathtub, oven, range, stove, cooktop, sump pump, built-in microwave, dishwasher, garbage disposal, trash compactor, ductwork, garage door opener, and ceiling exhaust fans. It also covers the plumbing and electrical systems.

Some home warranty companies offer plans that only cover appliances or home systems, so LifeTime's Basic Plan offers a nice mix.

With the Total Plan, you'll have the same coverage as the Basic Plan and coverage for the air conditioning system, heating system (two units), refrigerator, clothes washer, and a clothes dryer.

You can customize your home warranty plan with the following coverage options:

  • Pool or spa
  • Guest house
  • Limited roof leak
  • Reverse osmosis
  • Second water heater
  • Faucets and fixtures
  • Septic system
  • Third heating unit
  • Second or third refrigerator
  • Stand alone freezer
  • Second washer or dryer
  • Third air conditioning unit
  • Free-standing ice maker
  • Backup generator (gas)
  • Well pump
  • Second stove or cooktop
  • Water softener

Reliable Fixes

LifeTime Home Warranty will connect you with a contractor within 24 hours after you request service under normal circumstances. If the repairs fail, the company will fix the repairs without another service fee. There is no time limit set on this commitment, which makes LifeTime Home Warranty attractive.

Favorable Cancellation Policy

You can cancel your contract within the first 30 days for a full refund of the contract fee minus any service costs incurred by LifeTime Home Warranty. This policy is standard for the industry.

After 30 days, you can cancel if LifeTime Home Warranty agrees. In this case, you'll receive a prorated refund of the contract fee minus a $100 administrative fee and any service costs paid by the company. If service costs are higher than the remaining contract fee, you'll receive no refund.

Although the administrative fee is fairly high for the industry, LifeTime Home Warranty stands out because it will not make clients pay the difference between remaining contract fees and incurred service costs.

If you're on a monthly payment plan and cancel after the first 30 days, you may be billed for the remaining contract fee in the circumstances outlined above.

Cancellation must be submitted in writing.

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The Bad

  • Minimal Customer Reviews
  • Fewer Plan Options
  • Exclusions and Limitations

Minimal Customer Reviews

Best Company has not received many customer reviews for LifeTime Home Warranty. Insight on the customer experience is limited.

Fewer Plan Options

Although LifeTime Home Warranty offers competitive coverage, it offers fewer plan options compared to some competitors.

Exclusions and Limitations

As standard for the industry, LifeTime Home Warranty only covers damage from normal wear and tear for specified appliances and systems. Since some parts of appliances and systems may not be covered, review your contract for specifics.

The home warranty company also does not take responsibility for negligence of the contractor performing the work. LifeTime Home Warranty will also not reimburse unauthorized work.

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The Bottom Line

Although more customer insight would be beneficial, LifeTime Home Warranty offers competitive coverage, reasonable service fees, and a better than average cancellation policy.

Whether you choose the Basic Plan or the Total Plan, you can add covered items to the plan so it meets your needs.

While LifeTime Home Warranty charges an administrative fee and any service costs it paid if you cancel after the first 30 days, you won't have to pay any overage between the remaining contract fees and the combination of the administrative fee and service costs. Other companies would charge those overages.

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1.0

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370 Reviews

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5 grade

60%

4 grade

5%

3 grade

1%

2 grade

0%

1 grade

34%

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Suzan Farr Eugene, OR

Nothing. This business took $ 2245 of my life savings and then stopped answering their phone and closed the office in Delaware. In other words they stole my money. If they answer the phone for you don't bother. Or you can give them this message: I hope you needed the money you stole from me. Does it make you feel good to know that you took a disabled widow's a life savings? I pray that by now you have enjoyed every penny of it. I bet you are a slimy magazine. Sounds like something tRump would do.

3 months ago

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Paulette Harp Pinckney, MI

This company is a scam. They approved one service, and not another , and then they never reimbursed the approved payment. I am unable to reach a real rep, only get their answering service. Never get a call or email back. Interesting complaint process. Even on their website on my account, that did not work. They also have an arbitration clause. Pay $500 to have the case looked at. Well that is also the cost of the insurance. For me it was $564 X 2 for 2 homes. Some kind of bait and switch. Even complaints to my states Better Business bureau in Michigan, went unanswered. They said they contacted me which was a lie. They only contacted me to say part of the agreement was to not post negative reviews. If I removed it I would be reimbursed. Nope! Another lie. I don't see how they are not stopped. Any suggestions?? The company is out of Delaware and I even had a Lawyer review my complaint, he seemed to think both service requests were legitimate. Tried to Email them, guess what, not a real account!

5 months ago

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Lidia Hemet, CA

When I first inquired about a home warranty online, I was getting nowhere trying to get a quote. Tree times I provided the requested info and no results, so I gave up. But Peter called me and long story short, I ended up switching from the Old Republic to Life Time Home Warranty. Peter was very knowledgeable, courteous, and patient. He was able to accommodate my needs and find great deals and discounts that the company offers. I was so pleased, I signed up for 5 years !!!! Well done!

1 year ago

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Donna Hughes Porter, TX

Eric was very knowledgeable and professional. He was also very personable. I was on the wall with another company and Lifetime Home Warranty. Eric helped me make a knowledgeable decision. He took the time to answer ALL OF MY QUESTIONS! and he did it with a smile. He actually laughed at my jokes about being old. I would have loved to have him work for me (before I became disabled and can no longer no longer work. ) Thank you Eric for helping me! I look forward to finding out if Lifetime Home Warranty is as good as you are!

1 year ago

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Roger Allen Cunard Austin, TX

Peter C was very friendly, patient and kind. He gave me all the information I neede to make a sound decision for our home warranty purchase. Peter took his time to explain all the plan and coverages for our home and emailed me with details. We now have peace of mind knowing if any appliance or equipment breaks or fails we have coverage with Lifetime Home Warranty and a low cost for technician repairs. I highly recommend Lifetime to our friends and neighbors.

1 year ago

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Robert Grants Pass, OR

This home warranty company has a high ranking with very good reviews. The selected plan is very comprehensive in coverage. My experience with Peter C was great. Peter was able to get me discounts for my veteran status and a senior discount. He also suggested getting the 3 year plan to receive further incentives. Peter explained the plans in detail to me.

1 year ago

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Monica New York, NY

I was a little hesitated about purchasing another home warranty plan, as I didn’t have good experience previously from other company’s. Although, I tried it again with Lifetime. 8 months in to my 14 months of coverage my AC wasn’t cooling. After submitting my claim online, and some email exchanges, a Lifetime service tech came late morning, and 2 hours later my home was cold again! Yippie!! Thank You!!

1 year ago

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Harry S Chicago, IL

My experience so far with LifeTime Home Warranty has been very satisfying. Subscribed to their home warranty plan in the beginning of this year. Since then I've applied for the warranty claim twice - one for my dish washer and other time for my fire alarm. Both time, team provided great service and resolution of both claims very swiftly. The cherry on the top was that all expenses were covered under the warranty plan and I didn't pay anything at all!

2 years ago

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JORGE Dallas, TX

You guys were great and the price was right. I was a customer of AHS for over 15 yrs but the quality of their services and high disapproval ate on my service orders was unbearable. Plus they were going to increase my premium from $76 to $99 upon renewal this month.

1 year ago

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Susan Green Vancouver, WA

Representative was pleasant. He went through the plans and discounts available. He offered me the best plan for my needs. He explained how to stop the plan if I no longer needed it or was not happy with it. The overall experience was a good one.

1 year ago

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Linda DeRienzo St Louis, MO

So far, I'd rate you excellent. I didn't have to talk to someone not in the US. I see your A+ BBB rating. So, we will see what happens if something does happen. Thanks for your helpful explanations. I didn't get that from Select Home Warranty.

1 year ago

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Michael Conner League City, TX

The package put together for our needs was outstanding. Our representative was very helpful and knowledgeable. This is our first contract with Lifetime, and have no claim experience with them, however we don't expect to have an issue should we need servicing.

1 year ago

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Eddie Streeter Phoenix, AZ

Phone representative was friendly, knowledgeable, and open to answer all questions and concerns. The product offerings are top of the line and the pricing turned out to be among the best in the market. Very pleasurable experience!

1 year ago

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Mrs. Opperman Las Vegas, NV

The person I spoke with was Very Helpful in getting me started with this Home Warranty. Mr, M explained everything and made me feel extremely comfortable in joining this program. I’m happy to be apart of Life Time Home Warranty.

1 year ago

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Cat Azle, TX

I was very pleased to have all my Questions answered as well as any additional information I Inquired about, they were able to answer. They also answered my concerns about Response time for our location as well as covering new items in a newly built home. They were very professional.

1 year ago

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Dawn-Alena Rice Centralia, WA

I am a new customer and very satisfied with the quality of service from all representatives. All were professional, knowledgable, friendly, patient and extremely customer service oriented. I am sure I am going to be happy I joined the Lifetime Home Warranty family.

1 year ago

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Susan Wilkins Rosedale, MD

I really was impressed with my conversation with Mike M he really made it easy to understand the warranty that I wanted to get and let me know what was the best plan that was available I'm glad that this company made it easy and listen to any questions you have thank you

1 year ago

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Susan Barber Tacoma, WA

Signing up with this company was a snap. I’ve been with “another” company for 25 years and finally after their third failure to provide service I canceled my three home warranty. Please try this company and see how it works for you.

1 year ago

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Susan Dake Louisville, KY

Mr. Collins explained the entire policy to me along with prices. I signed up and am hoping for an awesome experience if i have a claim. If i do I will recommend to all my friends. Great prices compared to American Home Shield, which i have had for many years, but their prices went up entirely too high to be affordable.

1 year ago

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Julia Rose Denver, CO

Definitely one of the best home warranty service providers I've encountered so far. Very pleasant team, excellent customized plans and prices that are completely transparent and crystal clear. Customer service was clear and easy to understand. Coverage offered and price was outstanding.

1 year ago

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Megan Schutt Wilmington, DE

Excellent services very experienced repair team and easy claim policies. There is no doubt that Lifetime Home Warranty is among the best home appliances warranty company in the market today. I recommend Lifetime Home Warranty to all who wants reliable warranty on home appliances and systems

1 year ago

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Eric Alexander VA

I have taken the home appliances warranty from the Lifetime Home Warranty for both of my houses around months back and very happy with it. I have made claim of dishwasher repair since then and it was handled very promptly and without any delays. The staff is friendly and experienced. Very happy with the services and support indeed.

1 year ago

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Shazi B Los Angeles, CA

Best service I've received in a while!! Jack was extremely quick in reaching out upon my initial quote on website, he was great and answered all of my questions. Thank you Lifetime!!!I appreciated his thorough explanation of the company and service

1 year ago Edited April 26, 2022

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jariee Chicago, IL

When I called LHW I spoke with Tom and he was patient with me. I was explained everything he was the rep I talked to and he was great. I am a veteran and he applied a discount for that so I thanked him and purchased over the phone. 5 Stars

1 year ago

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James Ludhiana, PB

The home appliances and systems warranty of the Lifetime Home Warranty is by far the best in the market that I’ve come across. They provide end to end support on damaged appliances and customer support is also quite excellent.

2 years ago Edited November 17, 2021

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Leva G Dallas, TX

Very friendly staff, excellent warranty plans and top of the line support. Lifetime Home Warranty provides very reliable warranty services on your home appliances and systems and In case of claim the damaged items are repaired or replaced at no cost of the owner!

2 years ago

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Anny E VA

I own 4 personal properties and have taken home warranty plan of Lifetime Home Warranty since July. Since then I had faced to claim warranty for 2 of my houses.All I can say is it was very smooth process. Very helpful staff and fast services!

2 years ago

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Reyansh K Santa Clara, CA

I am a real estate agent and regularly need damage repair of home appliances and systems. For the last few months, I trust Lifetime Home Warranty for the warranty of the home appliances and systems of all my properties. Their services is great and premiums are quite attractive.

2 years ago

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Jay R

I am quite satisfied with the services and support of the Lifetime Home Warranty and its team. The staff is indeed very helpful and guides you well on any kind of warranty claim. I had to file claim for broken washing machine dryer and the whole experience was quite smooth.

2 years ago

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Richard T Falls Church, VA

Lifetime Home Warranty offers best in the class home warranty services at very nominal prices. The team is very professional and handles all the claims very diligently. Thanks to the warranty, I got my fire alarm systems repaired at no cost.

2 years ago

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Austin E Newark, NJ

The team of lifetimehomewarranty has helped me quite a few times since I’ve taken their warranty plan. I repeatedly face home appliances and home system issues in my 4 rented properties but thankfully all the expenses are covered under my warranty plan!

2 years ago Edited November 5, 2021

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Dave Richardson

I have been a client of lifetime home warranty for the past 10 months now and my overall experience has been very satisfactory. Suffered the damage of some of very expensive home appliances few months back but the claims were approved and all items were fixed without any hassle.

2 years ago

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Hudson R. Newark, NJ

If you are looking for some of the best warranty plans for your home appliances and systems then lifetimehomewarranty is the place for you. Very professional staff and superior services with timely support. Highly recommended.

2 years ago Edited November 1, 2021

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Alyssa Victoria Mohali, PB

Being a real estate agent, I blindly trust these guys for total home warranty of the appliances and systems. I have faced faulty products in few houses in the past but thanks to the warranty of lifetimehomewarranty, all the products were repaired without any charges.

2 years ago

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Keri Spokane, WA

Peter worked hard to find the best solution for my renewal rate and future options as well. He was very helpful and next year we will be signing a multi year deal that he spoke about. No hard sell just common sense and options for us to really think about. I’ve had a great experience and will be asking my friends who is a busy realtor to refer her clients to your company as well as my siblings and friends as well. I appreciate the courtesy and timely service!

1 year ago

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Christopher Edwards Chicago, IL

Thank you for looking out for us Vets I am so glad that I came across this company. I requested a quote and spoke with a professional who walked me through all features of the service. I felt very comfortable with my choice and will consider purchasing a multi-year plan. I want to see how the first 6 months go and adjust from there. Thank you for your regards for veterans. Semper Fi!

1 year ago

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Layla&Tad Nolen Albuquerque, NM

New policyholder; still not out of waiting period. However, shopping around and this was the highest rated, best reviewed company for home warranty. With comparable coverage and add-ons, this contract is about $60 cheaper each month than the next leading company, plus a cancel-anytime option. Agent/Rep (Peter C.) was friendly and VERY knowledgeable. Looking forward to being a customer and continuing my patronage in the years to come.

1 year ago

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Albert Salanitri Summerville, SC

Scammed just like all the other 1 star reviews. First time I called the representative said something crazy like I'm just here to answer the phone but can't actually do anything. Go to the web site... They were quick to take my 499 and completely unavailable afterwards. I couldn't even submit a complaint to fbi because they require a "valid" website, however it's a FAKE company and their website is no longer there. The fbi wouldn't even let me speak to a live person so it was like being kicked while I was down. Hope they're in jail and not the grace of God we can get our money back.

8 months ago

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Beverly Nolen Charlotte, NC

My review of Lifetime Home Warranty was not in line with this sites rules. They said I could do a revision, so will this review do ? Lifetime Home Warranty took around $5,000 in June and July of last year from me and my husband for 5 property warranties. What they sold us was nothing. Can't call LifeTime, says number not available and try again. Been doing that since we bought warranties. Reported LifeTime Home Warranty to BBB. The BBB could not get in touch with Lifetime Home Warranty and BBB found this company is not reliable because mail was returned. Please check BBB site for confirmation on this. Wrote to the AG of Delaware and the AG wrote us back that if enough complaints warrantied an investigation, they would look in to it. I have tried so many times to get someone that will stop this company from taking so many people's money, but it's continuing to this day. This company says it's been in business for 6 years. I went back and looked at the reviews on some of the sites where LifeTime Home Warranty has them. Someone should take a good look at those reviews. I don't expect for anything to be done about LifeTime Home Warranty this time, either, but I keep trying. The reason I wrote to the AG in Delaware is because LifeTime Home Warranty shows their address as Delaware. Is there anyone that can do something to check on this company ? What is a person to do ? We are out $5,000 and according to the complaints on numerous sites, lots of people out their money, too. Can anyone help ? This is an accurate and honest review. We bought those warranties in good faith and LifeTime Home Warranty has not honored their agreement with us. There is nothing good that I can say for LifeTime Home Warranty. My husband and I are both seniors and what LifeTime Home Warranty did to us should be considered elderly abuse. I don't usually mention the senior part, but maybe we can take a step forward, instead of no step at all, if the senior part will help to get something done. We have 5 warranties for 44 months that are no good. Now we have to find someone to fix whatever breaks and we have to pay them. LifeTime Home Warranty just took our money and doesn't have to do a thing. Not only are the telephone numbers and their address is no good, so are the email addresses we had to write to. Would really appreciate help in getting something that is wrong, right.

11 months ago Edited June 15, 2023

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Robert Berrios Hialeah, FL

Excellent customer service . Very informative and knowledgeable. Thorough explanation of how plan works. Patient when asked questions. All companies should train there employees like this.

1 year ago

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Carolyn Knoxville, TN

Can't say enough good things about Steve C. He was honest and caring. So glad that we got to talk to each other. Have/had choice home warranty (🤢) and am so glad that Steve got in touch with me

1 year ago

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Tess Hoskins Chicago, IL

Just signed up, so I can't say much yet. However I had called a few other companies to compare not only cost but the experience getting the information about plans. I chose LifeTime.

1 year ago

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Roxanne Hornberger Dodge City, KS

Peter was very patient. He explained everything including additional perks if I wanted. Gave me ample time to make a decision. If life time work as well as he did, you will have a very satisfied customer.

1 year ago

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Frank Sohrabi San José, SJ

Just signed up with Lifetime Warranty, Seem to be a reputable company. Eric the regional manager was a big help in answering all my questions before signing me up. Also giving me all my possible options

1 year ago

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George Glover Corpus Christi, TX

I have no experience with the company; I did like the service provided by Steve C in sales. He did his job thoroughly and covered all the bases, including discounts. My hope is that my experience going forward is as good.

1 year ago

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Eric Lyndhurst, NJ

Fast response time they sent out a technician in like 15 hours and then in 2days and when my own technician couldn't fix it they sent out there's and there customer service is very good

1 year ago

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Larry - Judy Crossley Summerville, SC

Steve C was great, I had just had a bad experience with Select HW, The neted me out with $61 for replacement of an unrepairable built-in microwave oven which cost me $245 to replace, and I had to install it myself.

1 year ago

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Amber Phoenix, AZ

Mike was very helpful and available to answer all my questions. The plan options were a much needed savings relief after the purchase of our home. Now we have peace of mind for the next 6 years.

1 year ago

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Kimberly and Simeon Martin Albuquerque, NM

Customer service representative was helpful and considering of our needs for coverage. He explained all of our features, and add on to the coverage. It's great to have a home warranty. To cover my home and appliances.

1 year ago Edited July 26, 2022

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Kelly Brooks Indianapolis, IN

This was a fairly easy decision today thanks to Peter C. He explained all the details and even helped me to add-on some coverage on my home so I'm comfortable knowing if anything fails I covered!

1 year ago