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Liberty Home Guard

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292 User Reviews

6.6

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LAST UPDATED: March 23rd, 2023

Liberty Home Guard (LHG) is rated the #1 home warranty company in America in the U.S. News and World Report, and provides home warranty protection starting at $1 a day. 

The company offers extensive claim reimbursement and it has pioneered programs that give you the choice to receive cash payouts or replacement upgrades. Additionally, LHG intensely vets all technicians to ensure they are fit to serve consumers efficiently.

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The Good

  • Home Warranty Coverage
  • Money Back Guarantee
  • Choice of Cash Payout or Replacement Upgrade
  • Online Portal and Mobile App
  • Vetted Technicians
  • Liberty Home Guard Reviews

Home Warranty Coverage

Liberty Home Guard provides homeowners with a variety of home warranty plan options, covering a variety of home appliances and systems, and all starting at $1 a day. Here’s how each plan compares:

  Systems Guard Plan Appliance Guard Plan Total Home Guard Plan
Air conditioning ✔   ✔
Heating ✔   ✔
Ductwork ✔   ✔
Plumbing ✔   ✔
Electrical ✔   ✔
Water heater ✔   ✔
Clothes washer/dryer   ✔ ✔
Refrigerator   ✔ ✔
Built-in microwave   ✔ ✔
Dishwasher   ✔ ✔
Garbage disposal   ✔ ✔
Range/oven/cooktop   ✔ ✔
Ceiling and exhaust fans   ✔ ✔
Garage door opener   ✔ ✔

In addition, LHG offers a variety of add-on coverage options that can be added to any plan. Compared to other companies, Liberty Home Guard offers a much wider array of add-on services, including some of the following:

  • Pool and spa
  • Lighting fixtures
  • Carpet cleaning
  • Swamp cooler
  • Refrigerator ice maker
  • Generator
  • Sump pump
  • Septic system pumping
  • Rekey service
  • Water softener
  • Ejector pump
  • Well pump
  • Stand alone freezer
  • Gutter cleaning
  • Central vacuum

If there is something specific that you'd like coverage for that isn't on the list, you can contact Liberty Home Guard to determine whether or not a specialty service can be offered.

Money Back Guarantee

If you aren't satisfied with your service, Liberty Home Guard has a 30-day money back guarantee. Beyond the guarantee, you will receive a prorated refund of your contract fee.

Choice of Cash Payout or Replacement Upgrade

Unlike most home warranty providers, Liberty Home Guard allows you to choose how you want to receive claim reimbursement. You can decide on a cash payout, or you can request a replacement upgrade. This means you always have the choice of whether or not you'd like to repair or replace a covered system or appliance. 

This type of flexibility with your home warranty company gives you more options and ensures you are satisfied with your claim reimbursement. Many people cannot confidently say they’re satisfied with a home warranty company's claim reimbursement offerings, so knowing that Liberty Home Guard has options can provide peace of mind to concerned homeowners. 

Online Portal and Mobile App

Liberty Home Guard has an online portal as well as a mobile app that allows you to access and manage your policy and file claims at any time. Having additional outlets to your policy negates the need for calling customer service and waiting on hold; you can have all of your policy information in front of you and file a claim in minutes.

Vetted Technicians

Liberty Home Guard only hires service providers it deems "LHG-Certified." This means all technicians are thoroughly vetted and go through Liberty Home Guard's proprietary interview process. Liberty Home Guard also has algorithms in its feedback and grading system that allows the company to see customer satisfaction and technician quality at all times. This makes certain you don't have to worry about inadequate technicians and poor service. 

Liberty Home Guard Reviews

On BestCompany.com, 72 percent of Liberty Home Guard reviews are 4 or 5 stars. The majority of satisfied customers are quick to mention the following from their experience with LHG:

  • Reliable customer service
  • Quick claims service

It is worth noting that many reviews mention that when an appliance or system broke or needed repair, a technician was typically on location within hours of a claim being made. And if an appliance or system needed to be replaced, it was done without delay. Compared to other home warranty companies, LHG has some of the fastest claim response times in the industry.

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The Bad

  • Not Available Nationwide

Not Available Nationwide

Liberty Home Guard operates in only 41 states. The company’s services are not available in the following nine states:

  • California
  • Hawaii
  • Illinois
  • Indiana
  • Iowa
  • Oregon
  • Washington
  • Wisconsin
  • Wyoming

If you reside in any of these states, you will need to look into other home warranty company options.

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The Bottom Line

Liberty Home Guard is a quality home warranty company with lots to offer, including affordable pre-set warranty plans as well as customizable add-on options. 

The company prioritizes quality service by thoroughly vetting its technicians to ensure customer satisfaction. And Liberty Home Guard allows you to choose between different claim reimbursement options and gives you access to your policy through its mobile app as well as through its online website portal.

With positive Liberty Home Guard reviews, customers are clearly happy with the home warranty company and its services. With such high standards, we highly recommend considering Liberty Home Guard as your home warranty provider.

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User Reviews

Star Rating

4.0

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292 Reviews

Review Breakdown

5 grade

71%

4 grade

3%

3 grade

1%

2 grade

0%

1 grade

25%

Sentiment Criteria

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Service

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Missy Richmond Weehawken, NJ

Liberty Home Guard provided us with outstanding service on our last claim. Our water heater broke and we called them around 1 pm. A technician was at our house three and a half hours later. He diagnosed the water heater and recommended replacement, which Liberty agreed with. 2 days later, we had a brand new Rheem water heater installed in our home. with a tech arriving at 4:30. By far the best home warranty plan that I have ever had.

6 days ago

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Geraldina Nunez New York, NY

The plumber that Liberty Home Guard most recently sent was fantastic. He fixed my kitchen sink really quickly and then of his own accord went around the house to check the others to make sure none of those sinks’ parts needed tightening or any other adjustment. Also, during the course of checking everything he cleaned each sink, and the pipes underneath, leaving them cleaner than he got them. If you’re someone that only wants to deal with the highest quality service professionals, then the only home warranty in my view that can meet that high bar is Liberty Home Guard.

1 week ago

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Kelsey Weinberg North Las Vegas, NV

I've had a great experience with Liberty up until now. I do currently have an ongoing claim (about 5 days), and I’m hopefully to get it resolved soon. It is for my Thermador oven, which I know can be difficult to source parts for because it is a bit older (approx. 20 years). That said, I do feel comfortable writing this review because on my past 4 claims Liberty achieved high marks in both convenience and savings. Also, Jake the representative I spoke with at Liberty regarding my Thermador assured me that based on the breakdown, my oven issue would be fully covered, which was a relief to say the least. If something does go wrong or differently with this claim and my Liberty experience, I do plan to come back and update this review.

1 week ago

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Rockin Rosie Weehawken, NJ

I called and got connected with Lorraine when my central heating system stopped working. She worked fast, and I had a technician at my place two days later. The guy knew his stuff and was able to reanimate the system on the next visit, which was another two days later. All in all, we were out of heat for four days which was tough, but for a home warranty company Liberty moved lightning fast and we saved about $650. Lorraine was very helpful, checking in on us and you could tell she cared about our welfare. By the way, the technician even cleaned the area after he was done, which while not necessary, was greatly appreciated. Thank you to the entire team that helped us out here.

1 month ago

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Mae Copeland Weehawken, NJ

Liberty Home Guard really impressed me when we had an issue with our washing machine. They actually upgraded with the one they replaced my broken one with. They even followed up after the claim was over to ensure that we were happy with the new unit and that everything was working properly. Liberty did all the work throughout the entire process. I do very much recommend them as they have proven to be honest and reliable.

1 month ago

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Nelson Reny New York, NY

Michael, from the Liberty call center worked with us hand in hand during our last claim. Frankly, the experience has been totally unlike any other I’ve had with home warranty companies. I’m regularly getting text messages from them with updates and it is super easy to get them on the phone if I need to speak with them. They were not pushy. Instead they were informative and professional.

1 month ago

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Sylvia Hanna New York, NY

The house we bought unfortunately had an older plumbing system, and we were extremely concerned about the potential for issues with it down the line and the associated costs. Because of this, we decided to purchase a home warranty. We did a ton of research and Liberty Home Guard appealed to us the most. While we unfortunately did have a few plumbing issues, Liberty Home Guard stood behind their commitments to us and handled each issue, soup-to-nuts. They also saved us about $1,500 in the course of resolving those issues. Thank you for following through and supporting our home Liberty Home Guard.

2 months ago

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Tammy Little New York, NY

Nothing is ever too much to ask of them and they take initiative in helping their customers. Most recently, they sent someone out to help us hang up TV’s in our house. Their willingness to step in and help is what makes them reliable and we grateful to them for doing so.

1 month ago

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Alfreda Hall Washington, DC

The agents I’ve spoken with at Liberty Home Guard have consistently impressed me. I don’t remember all their names but I’ve never spoken with anyone there who gives me the run around or tries to shirk their responsibilities. They’ve handled all my claims in a jiffy and they follow up after to make sure you're happy with the results–thank you Emily! All but one of my repairs were fully covered by Liberty and that one uncovered one, they paid out half the cost as a courtesy, still saving me money. Thank you!

2 months ago

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Duncan Bailey Morgantown, PA

Over the past 3 years I’ve submitted 5 claims with them. I’ve had 2 of those claims take longer than two weeks. One was for a full Air Conditioning replacement and I saved about $2,000 on that because of Liberty. The other was for our refrigerator and the unit was backordered. Besides for those 2 claims taking longer than I would have liked, the other 3 claims were not only covered but also all handled within 4 days. Even though they don’t have a perfect record I’m still giving them a positive review here because I know they’re a company that gives a darn about their customers.

2 months ago

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Todd Gough Weehawken, NJ

I called to submit a claim and was connected with Brian on the Liberty Home Guard team. About 45 minutes after that conversation, he called me back letting me know that they were actually able to get a heating technician out to my home that very same day due to another job being rescheduled. The technician showed up on time and did good work. He took care of the terrible noise we were experiencing and explained to us how we can avoid it happening again in the future. 5/5. I sincerely appreciate all that you do and have done for me and my home.

2 months ago

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Margaret Nichols Weehawken, NJ

I just submitted my first claim with them and it was easy to both create the claim and see it resolved. To create the claim, I filled out their form online and as soon as I hit the submit button I got a call for their customer service team. They informed me that they have a repairman available to come to my home the next day and even showed me the repair company’s good reviews online. He came fully prepared and the issue was completely fixed the next day. I’m hopeful that this was not just beginner’s luck and that my future claims will be handled with the same level of care. I do plan to update this review if the next claim or future claims go awry. Thank you for the quick turnaround Liberty!

3 months ago

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Tali Sua Weehawken, NJ

I'm so thankful for the impeccable service I and my family have received from Liberty Home Guard for our home. They have little to no wait times when it comes to speaking with an actual, live human, english speaking rep and their customer service team has always been quick to follow up and keep us looped in. For example on my last claim, 10 minutes after I got off the phone speaking with Julia, a rep, I believe her name was Lorraine, called me to inform me that a contractor could be at my house within a few minutes if I wanted. Unfortunately, we all just left the house so instead, I took the next day's appointment. I’m happy to see how proactive and willing to help Liberty is.

3 months ago

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Amanda Chapman New York, NY

The same day I called to place a claim for a faulty water heater, it was assigned to a repairman. I wanted to be careful, so I looked them up and saw that they had 4 out of five stars on google. He came the next day, after fifteen minutes told me the water heater needed to be replaced and that he notified Liberty. About five minutes later I got a call from Jake who explained that the replacement would be covered and should be arriving at my house in two days. As promised, the water heater arrived, along with the same repairman two days later and they completed the replacement of my water heater. Everything went smooth and not only does the new water heater work perfectly, I’m also saving every month on my utility bill since it is more efficient.

3 months ago

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Glenn Henry

Liberty Home Guard helped me out when my heating unit stopped working in the middle of winter and they were able to send someone to our house and fix it within 24 hours. I’ve always had great service from them, but I was definitely most impressed with how this last one went.

2 months ago

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Eric Moss Miami, FL

I spoke with Lauren who handled my last two claims. She is both dependable, very smart, and always easy to communicate with. Submitting a claim is quite easy with Liberty, and in these past two cases, she responded very quickly. The last claim was for a pipe that was clogged and Liberty had the entire job done in about 40 hours. Based on my last two experiences, I'd highly recommend getting a coverage plan with Liberty.

3 months ago

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Christopher Keenan

I was delighted with the service Liberty provided for the claim I submitted about a week ago. My bathtub was leaking and they had a plumber at my house the next day. He did a phenomenal job fixing the leaking pipe and he seems to have completely resolved the issue. I did not appreciate how helpful a home warranty could be but now that I needed them and they stepped up, I can confidently recommend Liberty as the top choice.

3 months ago

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amathur Austin, TX

It's in continuation to my previous review of Liberty Home Guard. The situation as I see it (Analogy): A patient contacts his insurance company for a cut on his finger. The insurance company assigns him a doctor, and the doctor kills him by chopping off his head instead. The doctor replied that the patient had a headache from the cut. Also, the cut was never taken care of. Now the question Q) Do we care about the cut, or is that cut covered by insurance anymore? Q) Can the insurance company get away with saying the head is not covered through this insurance and so take $200 for the inconvenience? Q) Isn't it reasonable to ask to get the patient at least to its original state with just the cut issue, if not better? My situation (briefly): I first called in to report a door error. Technician 1 comes in and, after a few minutes of looking at it, asks to replace the part in the door. I pay for the labor, and the part is replaced. He then could not fix the problem and asked for more parts through the warranty company, which the warranty company now asks me to pay. I told the warranty company that the previously replaced part was not even needed. After multiple correspondences, I was made to cancel my warranty which I did. Then the cancellation refund I get through LBH is for $0. In this, I was charged $100 for the microwave insurance I was told didn't even start and I could cancel it anytime during one month, and $80 for sending a technician that I was told then I wouldn't be charged at the time of filing the claim. Then I was offered an appraised refund which meant that if I deleted all my reviews, I would get my $180 plus some $200 (approx) for the inconvenience. I agreed to it, provided my microwave was returned to its original state with its original issue. First, technician 1 tries to put back the frame and various parts that he took out to put in the new part, but he cannot do so because he broke all those parts in the first place. Technician 2, assigned by LBH, comes and, apart from making various observations he made, confirms that the door has been made beyond repair, the new part was neither put correctly nor required, and also showed that the original problem, which was with the latch/switch in the main frame that has fallen back and needed a repair. Now the warranty company calls me and offers me $200 for the inconvenience of a $1600 microwave-made junk (killed). Now the question Q) Do we care about the latch/switch in the mainframe, or is that covered by warranty anymore, now that the whole microwave is junk? Q) Can the warranty company get away with saying the main door is not covered through this insurance and so take $200 for the inconvenience for a microwave that will cost me more than $1600, not including shipment and installation? Q) Isn't it reasonable to ask to get the microwave at least to its original state with just the latch/switch issue, if not better? Please make your observations after reading this.

1 month ago Edited February 21, 2023

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Lulu Roy Las Vegas, NV

Called and spoke to Taniyah Sh we was so very polite, precise, and helpful with my claim for my built in microwave! I also spoke to her supervisor Jamana and told what an accent she is to your company. Thank you!

2 months ago

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Clarissa Blomfield New York, NY

Last time I filed a claim, I had someone at my door within 48 hours fully prepped with all spare parts. I know because the control board needed to be replaced (according to the tech) but he said that Liberty already gave him all the information about the unit so he knew what components to bring, again this is what the technician told me. It is always a breath of fresh air to work with a company that takes their clients’ needs seriously and solves problems.

4 months ago

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Cullen Thompson New York, NY

I am delighted with how the recent repair of my oven went. I submitted the claim because it was not heating up. The customer service agent asked me a few questions and three hours later a repairman was at my house to take a look. He said he brought a bunch of spare parts and he was able to switch the heating element out right then and there. Within 4 hours of calling Liberty, even though my oven was experiencing a major issue, they had it up and running perfectly again. Well done.

4 months ago

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Scarlett Edwards Chicago, IL

Customer service team is polite and respectful. They process claims quickly and cover claims fairly, which is infinitely more than I can say of the past two home warranty companies I’ve had. I’ve had one claim that went uncovered, which was understandable because the issue began before the policy started. Otherwise the claims have been covered.

4 months ago

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Verified Customer

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Janice Hughes Middletown, DE

My experience with Liberty Home has been great from the start. At 38 I purchased my first home and was treated very well when I called them to sign up. All my questions were answered and my concerns were explained. I have not had to file a claim but I have been told by other Liberty Home clients that the process is made very simple and easy to understand. The online access is also a great tool to have to get support etc.

2 years ago

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Reply from Liberty Home Guard

Janice, thank you for taking the time to leave this wonderful review and a great rating. We are glad you chose us as your home warranty experts!

Jun. 25th, 2020

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Claudia Fraser Las Vegas, NV

Here’s my shout out to Liberty Home Guard for the wonderful service I have gotten and their amazing help. It has been an super difficult moment in our lives, I've been without an income for 2 months as my business is within Geriatric Living Communities. I'm sending this review to identify Liberty as one of the great American businesses that truly care about the customers! To all your employees... stay well and thank you for all you do.

2 years ago

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Reply from Liberty Home Guard

Claudia, thank you for taking the time to leave this wonderful review and a great rating! We are looking forward to continuing to providing you with excellent service in all your system and appliance needs.

Jun. 11th, 2020

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Leslie Butler

We filed a claim last week on our broken fridge, we’ve been quarantined up in the catskills and made the mistake of overstuffing the refrigerator. This was entirely our fault and we were honest about it to the good folks of Liberty, they paid out $500.00 towards a new $750.00 fridge which retails for $950, we paid the $250 difference. Just like that - BRAND NEW FRIDGE! Thank you for being so helpful during this difficult time!

2 years ago

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Reply from Liberty Home Guard

Leslie, thank you for taking the time to leave this wonderful review and a high rating! We are so happy we were able to assist you during these trying times.

Jun. 5th, 2020

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Troy Simpson Weehawken, NJ

Julia was very helpful for my last claim. She was matter of fact, to the point, but most importantly, she knew her stuff. When I told her what my issue with my garbage disposal was, she knew right away that it had to be replaced and 3 days later, without even sending a technician to look at the problem Liberty fully replaced my garbage disposal.

4 months ago

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Cordelia Foster Weehawken, NJ

Liberty does a great job of making things easy. I reached out to them last week because my oven all of a sudden stopped heating. They sent someone out to my house 3 days after I filed the claim and they had my oven back up and running in under an hour. Very nice experience so far.

4 months ago

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Farrah Collins New York, NY

When I called to register a claim because under my sink was leaking, I got on with a representative named Michelle who was very competent. She asked me a few questions and took detailed notes, which I know she did because the plumber who arrived actually told me that he knew everything he needed about the issue without asking me anything because he had such detailed notes from the “intake rep”. The whole claim took two days to resolve, which in my experience, is extremely fast for a home warranty company. Thank you Liberty Home Guard!

6 months ago

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Daniela Spencer Minneapolis, MN

We have been loyal customers of Liberty Home Guard and are on our fourth year after renewing our policy three times. We’ve submitted about a dozen claims and while not all were perfect, or covered for that matter, I can confidently recommend them. First off, compared to other home warranty companies the difference is night and day. They process claims quickly, again generally, and they almost always have saved us money on the work they’ve facilitated. I think to date, we’ve saved over $6,000 since signing up. Their policy definitely has value to me and my family.

6 months ago

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Larry Crist New York, NY

Once I submitted my claim through the portal, Simon called me right away and asked me a few follow up questions to get a clearer understanding on the issue we were having with our refrigerator. Once we were done, she told me that the repairman would be at our house the next day. As promised, the repairman came on time and fixed the issue on that first visit. The repair was covered in full so outside of our deductible we did not have to come out of pocket.

7 months ago

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Torres Stewart New York, NY

I am very satisfied with the service Liberty Home Guard provided us. They replaced my refrigerator within two days and made sure everything was working properly. Abigail in their customer service department was sweet and did not keep us waiting too long on the phone when we had a question on our claim. It is nice to finally have a home warranty service we can rely on.

7 months ago

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Doug Wallen New York, NY

Wonderful service with extremely competent and helpful staff (thank you Abigail). On my first claim, it took less than 24 hours to get it all sorted out. They replaced my dryer and it didn’t cost me a dime besides for my $100 deductible. I am very happy to recommend Liberty to others and certainly plan to be using them again next year. Thank you to everyone.

7 months ago

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Jenny Pitcher New York, NY

Another claim handled well by Liberty Home Guard. They replaced my Oven but it broke again (I think because of the wiring in my home). But when it needed to be replaced agin, not only did they cover it but they sent an electrician to check the wiring and also covered that work. Easy to use service and no nonsense with their coverage, which is why I’m giving them five stars.

8 months ago

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Luke Braswell

Within two hours of speaking with Liberty Home Guard’s customer service agent Brian, their technician arrived at our home. We absolutely did not expect it to go that fast, in fact we were away and the technician politely waited around for 15 minutes for us to get back home, after he called us to let us know he arrived. He took care of our dryer in that first visit. Definitely a positive claims experience with them.

8 months ago

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Muriel Fane Miami, FL

My microwave broke and without even needing to send a repairman, Liberty Home Guard ordered me a new microwave and had it at my house two days later. They also made sure to have a repairman at my house the day the unit arrived so that they could facilitate installation. Gabby did a great job following up with me after the claim which I appreciated from them, checking up on me and confirming everything. I appreciate a thorough approach when it comes to a service I subscribe to.

8 months ago

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Lindsay Wilkins Albuquerque, NM

I bought their one year policy and they’ve been super helpful. They made sure I understood the policy and all of the paperwork. I’ve called them countless times and they send over a professional ready to do the job quickly every single time.

2 years ago

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Sharon Bennett Alpharetta, GA

I had a claim that was my fault, and they covered it with no problem at all! Yes, I had to pay a deductible, but they took care of paying for the repairs. Between the repairs and the labor, Liberty paid nearly $500, and I had to pay a $100 deductible.

2 years ago

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Reply from Liberty Home Guard

Shannon, thank you for your kind words and the high rating!

Jun. 18th, 2020

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Fernando Battle Bluefield, WV

I had a great experience from beginning to end with Liberty Home Guard. From the submitting my claim up until I got my new dishwasher. The process for even receiving a rebate on my initial purchase was super-fast. Liberty Home Guard truly is revolutionizing the way home warranty companies work. I already recommended it to a few friends!

2 years ago

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Reply from Liberty Home Guard

Thank you for taking the time to leave this wonderful review and high rating! We are looking forward to continuing to providing you with excellent service in all your system and appliance needs.

Jun. 11th, 2020

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Gervase Garrett Horn Lake, MS

I have had my home warranty coverage with multiple companies over the last 25+ years and I must say that Liberty Home has been the most reasonable cost of all of them but in addition, they really do care a lot about their customers. Greatly appreciate everything you did for me during this time.

2 years ago

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Reply from Liberty Home Guard

Thank you for taking the time to leave this wonderful review and high rating! We are looking forward to continuing to providing you with excellent service in all your system and appliance needs.

Jun. 11th, 2020

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Kylie Rogers

They managed to get my fridge fixed in no time, having this plan saved me a lot of trouble. I appreciate their willingness to work with their customers under all circumstances, Jonathan knows what I mean, thank you again to Jonathan for assisting me in getting my claim filled.

2 years ago

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Reply from Liberty Home Guard

Thank you for the kind and honest feedback! We will pass your kind words to Jonathan.

Jun. 5th, 2020

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Amelia Welch Chicago, IL

The customer service team at Liberty Home Guard is just consistently strong. Whether they’re explaining to you the coverage or helping you get your claim prioritized (all things I’ve personally experienced), they communicate clearly and patiently. They have displayed understanding of my perspective and empathize with you. I can’t say that I’ve always been covered for each of my claims and haven’t had to come out of pocket sometimes, but my expectations were always set and I was communicated with clearly and effectively. And yes, overall during my years of coverage with Liberty Home Guard I have saved thousands of dollars by using them.

11 months ago

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Al Granger, IN

I was with American home shield for many years. Liberty home guard used to send me emails and heavily marketed me to switch. I made the call and spoke to someone. They said policy is same as AHS and others. Repair if we can or replace with same initial fee. Nothing extra. No sub clauses, paragraphs etc were mentioned about exceptions. Lower rates and guarantee that CS is American based. Now very first issue with clothes dryer. Person they sent over says its motor is bad and LHG get back to me saying they’ll replace. With only a $150 credit towards a near $1000 replacement cost. Including install. Reason: Unit is 17 years old and has $0 value. Well first of all obviously it has 0 value. It’s old and it’s broken. Then started quoting me the contract that it’s old. Never were these things mentioned to me when I was baited to sign up. And it was obviously off shore person contacting me which is another deception on part of LHG. This looks like a scam as it seems like they are spending all their money on marketing and baiting customers. I’ve had many repairs and replacements done over last 10 years. And never this level of deception, bargaining. Why are we paying the fees for

3 months ago

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Kathleen Sonnier Houston, TX

Liberty Home Guard is the WORST... Since I opened the claim on 11/4/2022, I have yet to see a technician at my house. The first technician told me he charges a service fee, which I told him Liberty Guard pays you. He said he will not come to my house unless I paid him, so I immediately contacted Liberty right after he called me, to explain the situation. They told me they would get with the technician to remind him they would pay the service call. 4 days passed, no one called me back. A week later, Liberty dispatched a different company out. The Gentleman called me and wanted to know exactly what the fridge was doing, I told him the compressor was not engaging. He asked me to stop the fan so he could get an idea of what might be wrong before he scheduled a visit. After gashing my finger opened for doing what he asked me to do, he said yes, it's the compressor. He told me he would get to my house the next day between 10 am to 3:00pm, and he also said if it was the compressor almost all home warranty companies would not fix it because just the parts alone would be over $500.00. I waited at my house that whole Saturday, November 12th. My grandsons had a championship football game that I miss, and this man NEVER showed up. I've been without a refrigerator for a month, all my food was lost. I made accommodations, I stored my food in coolers. After 2 weeks of it being in the cooler, it was time to throw it out. 11/29/2022 was all I could take; I cannot live without a refrigerator. I had to purchase a new one. Nothing fancy, just similar to what I had. the low end to what I had, but it's better than not having one sitting in the middle of my kitchen broken. Policy states they are not responsible for lost or spoiled food, I get that. Problem is it's expensive to go to the store daily to purchase food daily, and also expensive to have to waste left overs because you do not have any place to store left overs. I'm very disappointed with Liberty Guard, this is the second time I've been let down by your company. Last November I called about my dishwasher and it's still not fixed. I just thought maybe it was an off time for your company. For the past 2 years, if someone said they were looking for a better home warranty company, I always told them about all the great experiences I had. This right here has completely changed my mind. No one should ever have to be without a refrigerator for a whole month waiting for your insurance to help you. Here is the receipt for the fridge I purchased yesterday that will be delivered today. This was not the direction I wanted to take, since this is another note I will have to pay each month. *UPDATE* After Liberty Home Guard​ received this email, they called to inform me that since I purchased a new Refrigerator, they were no longer liable to pay anything on the claim. I added Elite VIP on my policy, yes it cost more. I did this because they sold me on the fact that my claims would be processed immediately, and dispatched the same day. Never again will I trust anything this company says. SHAME ON LIBERTY HOME GUARD..... Also, when a manager called me, I could only understand half of what he was saying to me, and he didn't understand much of what I was saying. His English was so broken, I did ask for his Manager, and he said he was the highest manager..... I'm sure that was a lie.. I told him I will cancel my policy and make sure everyone knows just how horrible this company is.

3 months ago

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Evan Klotz New York, NY

Derek was very helpful. He assisted me with the claim, gave me all the details and assigned a tech to come in short notice. The tech was also very professional and thorough. He fixed the dryer without any issues. I’ve not had a hiccup with any of my claims yet.

6 months ago

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Valerie Harris New York, NY

We’ve only had one claim with them so far but it went smoothly. It was for our washing machine and their contractor arrived punctually at the scheduled appointment time. He fixed the noise and smell with our washer and gave us some good tips to avoid them from reoccurring again in the future.

7 months ago

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Monique Davis New York, NY

After we placed a service request, Ryan from Liberty called us right away to help us find a convenient time to schedule an appointment with their service providers. The plumber was only fifteen minutes late and most importantly was able to fix the issue in that visit and everything works perfectly now.

7 months ago

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Edison Taylor Toronto, ON

Lauren was super helpful during our call today. He completely understood our situation right away and fit us into their schedule without issue. Their tech arrived a few hours after we spoke and fixed our electric outlets in our living room within 45 minutes. Fast and easy experience.

8 months ago

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Lorraine Brown Albany, NY

The Liberty’s technician came the next day, came when they said he would, and got a call 30 mins before he arrived to let me know he was coming. Repair was fairly simple and he showed me what to do to fix it myself if it gave me trouble in the future (or at least how to check it)

8 months ago

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Verified Customer

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Review Source

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Patrick Baker Cherry, IL

I got a one year policy to test out their service, and when my fridge broke they sent out a mechanic. They ended up being able to fix it within a few hours, and it's been working like new since.

2 years ago

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Reply from Liberty Home Guard

Patrick, thank you for the kind and honest feedback! We are glad you chose us as your home warranty experts.

Jun. 5th, 2020

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Mark Kirby New York, NY

Just wanted to say thank you to Lorraine who helped resolve my claim. We had an active leak and I needed someone over to my house STAT. I spoke with Lily who was somewhat helpful and I’m grateful she got me on with Lorraine, her supervisor who was able to help be get my claim expedited. Luckily the issue was completely taken care of that very same day.

9 months ago

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