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Liberty Home Guard

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361 User Reviews

7.7

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LAST UPDATED: November 22nd, 2023

Liberty Home Guard (LHG) is rated the #1 home warranty company in America in the U.S. News and World Report, and provides home warranty protection starting at $1 a day. 

The company offers extensive claim reimbursement and it has pioneered programs that give you the choice to receive cash payouts or replacement upgrades. Additionally, LHG intensely vets all technicians to ensure they are fit to serve consumers efficiently.

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The Good

  • Home Warranty Coverage
  • Money Back Guarantee
  • Choice of Cash Payout or Replacement Upgrade
  • Online Portal and Mobile App
  • Vetted Technicians
  • Liberty Home Guard Reviews

Home Warranty Coverage

Liberty Home Guard provides homeowners with a variety of home warranty plan options, covering a variety of home appliances and systems, and all starting at $1 a day. Here’s how each plan compares:

  Systems Guard Plan Appliance Guard Plan Total Home Guard Plan
Air conditioning ✔   ✔
Heating ✔   ✔
Ductwork ✔   ✔
Plumbing ✔   ✔
Electrical ✔   ✔
Water heater ✔   ✔
Clothes washer/dryer   ✔ ✔
Refrigerator   ✔ ✔
Built-in microwave   ✔ ✔
Dishwasher   ✔ ✔
Garbage disposal   ✔ ✔
Range/oven/cooktop   ✔ ✔
Ceiling and exhaust fans   ✔ ✔
Garage door opener   ✔ ✔

In addition, LHG offers a variety of add-on coverage options that can be added to any plan. Compared to other companies, Liberty Home Guard offers a much wider array of add-on services, including some of the following:

  • Pool and spa
  • Lighting fixtures
  • Carpet cleaning
  • Swamp cooler
  • Refrigerator ice maker
  • Generator
  • Sump pump
  • Septic system pumping
  • Rekey service
  • Water softener
  • Ejector pump
  • Well pump
  • Stand alone freezer
  • Gutter cleaning
  • Central vacuum

If there is something specific that you'd like coverage for that isn't on the list, you can contact Liberty Home Guard to determine whether or not a specialty service can be offered.

Money Back Guarantee

If you aren't satisfied with your service, Liberty Home Guard has a 30-day money back guarantee. Beyond the guarantee, you will receive a prorated refund of your contract fee.

Choice of Cash Payout or Replacement Upgrade

Unlike most home warranty providers, Liberty Home Guard allows you to choose how you want to receive claim reimbursement. You can decide on a cash payout, or you can request a replacement upgrade. This means you always have the choice of whether or not you'd like to repair or replace a covered system or appliance. 

This type of flexibility with your home warranty company gives you more options and ensures you are satisfied with your claim reimbursement. Many people cannot confidently say they’re satisfied with a home warranty company's claim reimbursement offerings, so knowing that Liberty Home Guard has options can provide peace of mind to concerned homeowners. 

Online Portal and Mobile App

Liberty Home Guard has an online portal as well as a mobile app that allows you to access and manage your policy and file claims at any time. Having additional outlets to your policy negates the need for calling customer service and waiting on hold; you can have all of your policy information in front of you and file a claim in minutes.

Vetted Technicians

Liberty Home Guard only hires service providers it deems "LHG-Certified." This means all technicians are thoroughly vetted and go through Liberty Home Guard's proprietary interview process. Liberty Home Guard also has algorithms in its feedback and grading system that allows the company to see customer satisfaction and technician quality at all times. This makes certain you don't have to worry about inadequate technicians and poor service. 

Liberty Home Guard Reviews

On BestCompany.com, 72 percent of Liberty Home Guard reviews are 4 or 5 stars. The majority of satisfied customers are quick to mention the following from their experience with LHG:

  • Reliable customer service
  • Quick claims service

It is worth noting that many reviews mention that when an appliance or system broke or needed repair, a technician was typically on location within hours of a claim being made. And if an appliance or system needed to be replaced, it was done without delay. Compared to other home warranty companies, LHG has some of the fastest claim response times in the industry.

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The Bad

  • Not Available Nationwide

Not Available Nationwide

Liberty Home Guard operates in only 41 states. The company’s services are not available in the following nine states:

  • California
  • Hawaii
  • Illinois
  • Indiana
  • Iowa
  • Oregon
  • Washington
  • Wisconsin
  • Wyoming

If you reside in any of these states, you will need to look into other home warranty company options.

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The Bottom Line

Liberty Home Guard is a quality home warranty company with lots to offer, including affordable pre-set warranty plans as well as customizable add-on options. 

The company prioritizes quality service by thoroughly vetting its technicians to ensure customer satisfaction. And Liberty Home Guard allows you to choose between different claim reimbursement options and gives you access to your policy through its mobile app as well as through its online website portal.

With positive Liberty Home Guard reviews, customers are clearly happy with the home warranty company and its services. With such high standards, we highly recommend considering Liberty Home Guard as your home warranty provider.

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User Reviews

Star Rating

4.1

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361 Reviews

Review Breakdown

5 grade

73%

4 grade

2%

3 grade

1%

2 grade

1%

1 grade

23%

Sentiment Criteria

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Isabella Davis Portland, OR

I am a realtor and for the past 3 years I have only recommended Liberty Home Guard to my clients. They’re plan options are the most flexible and more importantly their customer service is always responsive and intelligent. I also personally have a policy with them and most recently when filing a claim, I spoke with Naomi who did an exemplary job processing my claim and taking point to ensure it moved forward. The claim, as has consistently been my experience was handled well by Liberty and they applied the maximum extent of coverage to the issue, paying for the entire repair. In my opinion, which I believe is an informed one, they are the best there is in the market.

1 month ago

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Dee Florence, SC

Worst experience ever. Very high pressure sales that were unethical. Stole money out of my account without authorization once they got hold of my debit card number for anonce they got hold of my debit card number for a smaller charge. The very day but they were supposed to take the smaller charge out they took five separate charges three of which were over $200 each. When I requested that they credit me back with the bank on the phone, they credited me back four separate credits of one dollar each, and then refused to return the stolen amount the same business day… This company is breaking many laws and has an article of incorporation with a registered agent in Delaware that is merely a company conglomerate to represent many other companies who also hide their owners. This company needs to be investigated and will be for fraud.

1 week ago

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Bethany Carey NY

They offered me a great replacement washing machine or a cash out payout that seemed fair. I went with the replacement because the price I saw for it when I shopped was like double. They made the entire process easy and fast–I got the new washing machine installed in two weeks.

3 weeks ago

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Blak Galbraith Weehawken, NJ

I've been a satisfied customer of Liberty for over 3 years, and have recommended them to other home owners who needed a home warranty. They’ve repaired 3 appliances of mine in the last year alone and also were able to get one of my air conditioning units fixed this past July in the middle of the heatwave with a two day turn around. They’ve been miracle workers for me and my family.

1 month ago

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Clover Gardner

Liberty’s claim process, at least speaking for myself, has been stress free. I reached out to them when I noticed water leaking under my sink, and was lucky to get Allen to help me. He did great and got me assigned with a skilled plumber who made an appointment and came to my house the very next day. It took the guy maybe 20 minutes to fix the issue and he took care to clean the floor when he was done. I am really happy we went with Liberty. Their attention to detail and commitment to consistently providing quality service has not gone unnoticed.

1 month ago

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Tom Hartley Weehawken, NJ

Danelfy was delightful when we had to file our last claim. Liberty paid for the job completely and the service was white glove. Contractor called us ahead of time, scheduled based on our preferences, arrived on time, and fixed the issue in one visit. Just recently, my dishwasher had an issue, and their contractor fixed it promptly. This warranty has saved me from a ton of unexpected expenses and truly provided peace of mind.

1 month ago

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Darcy Eddington Weehawken, NJ

I can't thank Liberty Home Guard enough for their swift and efficient kitchen response when my oven broke 2 days prior to a family event I was due to host. Danny took down the claim initially and came through when he said they would do their best to get me a repairman right away. That same evening an Oven repairman was at my doorstep. And not only did he get my oven working again, he also proactively replaced an exhaust fan we had in the kitchen. He was on top of everything. I now enjoy a perfectly working oven and clean, odor-free kitchen, thanks to Liberty Home Guard's reliable service. Couldn’t recommend them more.

2 months ago

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Kyle Zak Peachtree Corners, GA

They must have paid people to get those high reviews. This is one of the worst companies I have EVER dealt with. It's a scam - and I wish I would not have wasted my time or money. They do not record conversations because they do not want it to come back on them that what they originally said and what happened are miles apart. Wish they had an option for 0 stars

1 week ago

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Claude Perkins

We made a claim for our water heater. Technician arrived the next day and then came back 3 days later with the replacement water heater. All expenses were covered by Liberty Home Guard. Very positive experience, especially compared with my past home warranty company.

1 month ago

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John Saunders New York, NY

When my pool heater wasn’t working and needed repair, I called Liberty and they sourced us a pool repair specialist immediately. He was great. Very friendly, came at the appointed time, and did not seem to struggle at all in repairing the item. The guy was very cool and calm throughout the entire job, even though it was in the low 90’s that day and he worked in the sun for about 2 hours. On my end, it was a stress-free experience and now we’re able to enjoy our pool again. Thank you for handling this issue for us Liberty.

2 months ago

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Bogdan Dumitrescu Mountain View, CA

Not worth it at all. Stay away from them. I had the warranty since January, my fridge broke, opened up a claim in May, they sent two technicians and wanted to send a 3rd one due to the fact that the fridge needed full replacement. It is a 3 year old Samsung fridge and their replacement option was a Frigidaire brand single door. Look at the pics to compare. Either that replacement or a $450 contribution towards a new one. Denied both and then they said that they can cancel the policy and I will get a refund of $350.00 back. I denied that also. I logged in and my policy showed inactive. So breached the contract many times. Spoke with a Senior Director Customer relations without any good outcomes. Very bad warranty company.

2 weeks ago

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Laurel Kelln Chandler, TX

Filed a claim regarding my AC unit on Sept. 16. Technician assigned by LHG never provided a follow up report, so after calling LHG over a dozen times to get a new technician assigned, I was told by an Account Manager (and an Authorization Rep. on Oct. 19) that I could pay for my own tech out-of-pocket and be reimbursed in full if my claim was denied. I did this, and paid $285 for a wonderful tech who told me I needed a new AC unit ASAP. My entire claim was denied because LHG “does not cover damage caused by leaks of any kind”. Okay, I said, “then please reimburse me the $285 I paid for the tech”. Well, they refused to reimburse me. I was livid, so I cancelled my policy and managed to recoup $243 of the $720 I spent on my policy initially. The level of non-service provided by LHG has left me feeling as though I have been robbed of my hard-earned money, and misled by the representatives I have dealt with. Such experiences are not only distressing but also diminish trust in your company. I strongly urge LHG to take a moment to re-evaluate its operational and customer service strategies. It is crucial for any successful business to ensure that customers feel valued and fairly treated, and unfortunately, in my case, this has not been achieved.

2 weeks ago

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Moira Turner

My microwave was not powering on. Liberty sent me an appliance guy who repaired it for me. They even waived the deductible in the end because it took him two trips

2 weeks ago

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Delena Vaughan

Thank you Frank from the customer service department. He was quite informed and helped me fix the issue remotely without my needing to file a claim at all and pay the deductible! My refrigerator has been working perfectly ever since.

2 months ago

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Eric Hickerson New York, NY

So far we’ve had two claims with them and both seemed to be well coordinated from Liberty Home Guard’s end. In both claims with two separate contractor companies, the technicians were pleasant, punctual and respectful. Most importantly the issues were handled quickly and thoroughly.

2 months ago

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Lorenzo Medina Boston, MA

I recently faced an issue with my oven where it had some weird code displayed and would not heat up. Frankly, I had no idea what to do. Thankfully, Liberty did. I called their lines and spoke with a really knowledgeable representative, whose name I believe was Ryan. He actually helped me troubleshoot and was able to get the code issue fixed and my oven working again, all by instructing me over the phone. The knowledge and quality of their reps definitely impressed me. They saved me the deductible and the hassle of scheduling an appointment with a repairman. Nice initiative on their part.

2 months ago

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Linda Crosswood Miami, FL

When a leak started flooding my basement, Liberty Home Guard got me a plumber within the hour (at around 9pm no less!) I have to commend their team, who wasted no time in finding me a plumber. The rapid response and quality of service from the plumber surpassed my expectations of the quality of a home warranty company. My basement is in good order and the restoration was not too bad because of the quick action by Liberty’s agents and plumber.

3 months ago

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Mary Inlow Miami, FL

One day, my AC system just couldn’t get the house cooler than 78 degrees. Ryan from Liberty Home Guard was excellent in facilitating help and arranging for a repairman to fix the issue. He arranged for a repair on the spot while we were on the call and the repairman arrived at my house the next morning. I’m happy to report that my air conditioning is now working better than ever. This service contract has been a lifesaver for us.

3 months ago

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Bella Carter Weehawken, NJ

When our HVAC unit suddenly stopped working, we were very fortunate to have Liberty Home Guard standing behind its commitment to us. Within a week they got the unit back up and running. To be clear, this was the complete opposite experience than what we had with our last home warranty company, American Home Shield. American Home Shield gave us the run around for weeks and in the end we had to find our technician and pay completely out of pocket. Here with Liberty, the technician arrived within 48h and diagnosed the issue as a faulty capacitor right on the spot. He came back a couple days later, replaced the part and it has been working perfectly ever since.

5 months ago

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Paisley Cooper Weehawken, NJ

I was stressed about the repair cost when my dishwasher stopped turning on, but thanks to Liberty’s coverage, I shouldn’t have been. Big shoutout to Ryan who made sure a dishwasher repair technician was at my doorstep the next day and I did not have to come out of pocket at all.

3 months ago

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Winifred Coleman Charlotte, NC

The outlets in our master bedroom were not working so we filed a claim with Liberty through their customer app. The experience was actually very smooth. We got an update via text message about our appointment with an electrician. The electrician arrived at the appointed time, fixed the issue, cleaned the area and left. Liberty covered the entire cost and handled the entire process. I found the experience to be much less stressful than finding professionals and scheduling them myself.

4 months ago

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Charles Campbell Weehawken, NJ

Liberty Home Guard solved our problem within such a short period of time we were floored. When we had Cinch, it would take them weeks just to get a contractor out for an initial visit. With Liberty our claims are entirely being resolved within days, and even one claim was resolved within the same day, so hours in that instance. It is the first well run home warranty operation I have come across, and I’m happy I’ve moved my business over to them.

4 months ago

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Luke Dixon Weehawken, NJ

Our furnace was acting up and has been intermittently problematic. I was worried Liberty would refuse us coverage because it was our second time filing a claim on the item. My concerns were unfounded, they sent out a repairman the next day and they applied the coverage limit to the payout, saving us thousands of dollars. I was positively surprised by the entire experience. I can and do recommend this home warranty company to all.

5 months ago

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Brooklyn Mitchell Weehawken, NJ

I’m writing this review to share my very positive experience that I just had with Liberty Home Guard. When I filed a claim through their app, they responded super fast. A fantastic rep, Nashla reached out and took some more details regarding the issue we were having with our Air conditioning system. She helped us by ensuring the repairman got to our house within a day. Luckily, it was a simple fix and the unit is up and running. We’re thankful to Nashla and Liberty for their good work here.

5 months ago

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Jack Hughes North Las Vegas, NV

We were thoroughly impressed by their team efficiency and coordinated approach. They communicated with us at every turn, ensuring we were kept informed. After the first claim, I looked around to see what it would have cost retail and it felt like we had already made back the money we spent on premiums–all in just 40 days of having the policy. We're definitely enthusiastic to see how the rest of the year goes, and hopefully LHG will continue to provide outstanding service and if so, we'll definitely renew and probably upgrade our plan next year.

5 months ago

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Aarón Páez Chicago, IL

We decided to write this review as a token of our appreciation for a rep at Liberty Home Guard that went above and beyond. Chris helped us get signed up with a policy and also when we had an issue with a job quote we received from a contractor. This was not even related to a claim but we trusted Chris so decided to call him and get his take on the price. Chris asked to speak with the handyman directly and was so knowledgeable, that not only did he correct/improve the contractors scope of work, he got him to drop his price by 50%. Chris showed that he really cares about his customers and will go the extra mile for them. If the other reps are as high-quality as Chris I will remain a Liberty Home Guard customer for another 20 years.

7 months ago

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Ethane Johnson Weehawken, NJ

I was unsure about whether or not to purchase a home warranty, as this was the first time I bought a home. But after doing A TON of research, I decided to go with Liberty, and I'm happy I bought their coverage. Their five-year policy was under what I wanted to spend per year on coverage and it covers absolutely everything, including our pool and septic system. When I had an issue with my air conditioning, Michael from their customer service ensured that we got a repairman right away. When the fix was completed I got a follow up call from Nicole to ensure everything went smoothly, which thankfully it did. Most importantly, they saved me over $600 on the repairs and recharge.

7 months ago

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Gabrielle Dillman

I've been a customer of Liberty Home Guard for four years now. I originally purchased a one year policy. They helped me with replacing my Air Conditioning that year. That was my only claim that year but the savings paid for the policy a few times over so I decided to renew and upgrade to a three year plan when my original policy expired. Over the years since, I've unfortunately had to make a few claims. That said, Liberty did not disappoint, not even once. Their technicians always seem qualified technicians, and I I know for every claim the savings will be real and significant. Carlos and Jake have been two reps I’ve spoken with in the past who have helped me out and I also want to say thank you to them, they are a significant part why I’m writing this review.

7 months ago

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Justin Pettit New York, NY

Liberty Home Guard recently helped me with our heating system. At first I was not sure what was making the noise but when I spoke with the agent at Liberty Home Guard, he said he had a feeling it was my HVAC system so he went ahead and assigned an HVAC specialist to my issue. He was actually able to come out the next day which I appreciated. When he came, he went straight to the heating system. It turned out that our blower motor fan was loose. He made the fix, cleaned up and left. The entire job took him about 45 minutes. Actually, as I’m writing this review, I’m having a similar issue with our clothes dryer, so I plan on making a claim with Liberty Home Guard again later today. Hopefully this one goes as smoothly as the last one. If it doesn’t, I will make sure to come back here and update my review.

7 months ago

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Jason Colby Weehawken, NJ

John made my home warranty experience a breeze. I initially signed up with him for a 3-year policy but after my last claim I think I’m going to convert it to a 5-year one. The speed with which they sort claims out is great and the savings are the real deal. They hooked me up big time when my central heating unit broke. They fully replaced it and instead of costing me about $5,500, which is what their contractor told me he would have charged, I only spent around $2,500. They have definitely surpassed my expectations and provided value to me and my family. I look forward to being a customer with them for years to come.

8 months ago

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Kelsey Weinberg North Las Vegas, NV

I've had a great experience with Liberty up until now. I do currently have an ongoing claim (about 5 days), and I’m hopefully to get it resolved soon. It is for my Thermador oven, which I know can be difficult to source parts for because it is a bit older (approx. 20 years). That said, I do feel comfortable writing this review because on my past 4 claims Liberty achieved high marks in both convenience and savings. Also, Jake the representative I spoke with at Liberty regarding my Thermador assured me that based on the breakdown, my oven issue would be fully covered, which was a relief to say the least. If something does go wrong or differently with this claim and my Liberty experience, I do plan to come back and update this review.

8 months ago

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Verified Customer

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Review Source

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Janice Hughes Middletown, DE

My experience with Liberty Home has been great from the start. At 38 I purchased my first home and was treated very well when I called them to sign up. All my questions were answered and my concerns were explained. I have not had to file a claim but I have been told by other Liberty Home clients that the process is made very simple and easy to understand. The online access is also a great tool to have to get support etc.

3 years ago

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Reply from Liberty Home Guard

Janice, thank you for taking the time to leave this wonderful review and a great rating. We are glad you chose us as your home warranty experts!

Jun. 25th, 2020

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Verified Customer

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Review Source

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Claudia Fraser Las Vegas, NV

Here’s my shout out to Liberty Home Guard for the wonderful service I have gotten and their amazing help. It has been an super difficult moment in our lives, I've been without an income for 2 months as my business is within Geriatric Living Communities. I'm sending this review to identify Liberty as one of the great American businesses that truly care about the customers! To all your employees... stay well and thank you for all you do.

3 years ago

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Reply from Liberty Home Guard

Claudia, thank you for taking the time to leave this wonderful review and a great rating! We are looking forward to continuing to providing you with excellent service in all your system and appliance needs.

Jun. 11th, 2020

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Verified Customer

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Leslie Butler

We filed a claim last week on our broken fridge, we’ve been quarantined up in the catskills and made the mistake of overstuffing the refrigerator. This was entirely our fault and we were honest about it to the good folks of Liberty, they paid out $500.00 towards a new $750.00 fridge which retails for $950, we paid the $250 difference. Just like that - BRAND NEW FRIDGE! Thank you for being so helpful during this difficult time!

3 years ago

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Reply from Liberty Home Guard

Leslie, thank you for taking the time to leave this wonderful review and a high rating! We are so happy we were able to assist you during these trying times.

Jun. 5th, 2020

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Shayana Galliher

Crook Company, plain and simple. I’ve had LHG for a few years and my experience has consistently gotten worse. I’ll put a few examples below: 1. I needed some general plumbing help. It took a few days to have the plumber come out, which is fine it was not an emergency, however, it took a weeks after for him to come back and fix. I had to reach out multiple times for him to finally help. Once done, his work wasn’t completed properly and when I called LHG for help they said I’d have to pay the $125 fee again for his mistake. 2. Recently had my AC go out. It happened late at night and they boast they have emergency services but wouldn’t send someone out or approve quick enough so I had to pay out of pocket. They ended up only paying me $80 out of a $400 bill because it wasn’t approved. Really look at the wording in their contracts. When I called customer care to see if I could get anymore off my bill I was met with extreme rudeness and them saying well at least you’re getting $80. 3. From this incident, I wanted to cancel my policy. I asked them the cancellation process, they told me that once I cancel I would be able to receive partial refund. So then I go to cancel and it’s no we are taking all your money and it says in the contract part J. I asked for leadership to assist and they will not escalate up. I’ve reported them to BBB, getting a lawyer involved and am now leaving bad reviews all over the internet so hopefully someone else is warned. I also found a Reddit thread where some stated they are allegedly paying for reviews > just type in Liberty Home Guard Reddit and you’ll see If you have to allegedly pay for reviews, you aren’t a good company.

2 months ago Edited September 21, 2023

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Don Pautz Princeton, NJ

Arthur in customer service did a good job accommodating our needs and ensuring Liberty had all the info around my claim to do the needful. They worked quickly, fixed the issue we were having, and paid for the entire bill. No complaints whatsoever.

4 months ago

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Wendy Alexander Weehawken, NJ

Jake from their team was an absolute star in getting me coverage for my AC. Liberty ended up covering $4,400 of the cost to replace it! More than double their cap! I can't thank Jake and the Liberty Home Guard organization for covering me and going above and beyond in providing us coverage.

4 months ago

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Bianca Henson Weehawken, NJ

The contractor they sent my way arrived within an hour and fixed our dishwasher in 45 minutes. I feel fortunate I ended up with Liberty Home Guard as the home warranty company my realtor purchased for us. We’ve saved a lot of money through them and I do find using them is easier than finding people ourselves.

4 months ago

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Melanie Strong Miami, FL

I recently had an issue with my furnace, and the Liberty Home Guard was very helpful. Their reps were patient and knew everything. I spoke with one who stayed on the phone with me for an hour answering all my questions. They replaced it and covered me in full. I saved thousands of dollars and of course, we’re happy which is why we’re leaving this review.

6 months ago

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Juliette Silva Miami, FL

When our dishwasher broke, we were connected with Abigail from Liberty Home Guard who adjusted our claim. She was able to get the replacement for it completely covered by Liberty and walked me through the process and timelines. The new unit came even faster than expected (one week instead of ten days!) It was such a relief having them step in and deal with everything, not to mention the savings.

6 months ago

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Damon Fletcher

Smart and reliable team that takes initiative. Whenever I have had an issue they’ve always jumped at the opportunity to handle it for me. Even for things that are outside of coverage. For example our barbecue wouldn’t turn on, even though it wasn’t part of my policy they still sent a handyman to help us out. Their service is awesome. I strongly recommend them.

6 months ago

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Abraham Aguirre Fulshear, TX

As a contractor, we have had a great experience in working with Liberty Home Guard. They streamline the process from diagnosing to repair and being paid. They have provided us with plenty of work and we are shown how much we are valued as a contractor partner. Liberty Home Guard provides our customers with the support they need to get their repairs resolved immediately.

7 months ago

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Cliford Smith Troy, NH

The Total Home Guard warranty was great for us. It covered everything we had concerns about in our home and they make it very convenient for us to use. Over the past four years, we’ve filed about a dozen claims and whenever we had an issue with appliances or systems, Liberty’s team jumps right into action and handles the issue with the utmost attention and respect for our time.

7 months ago

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George Chaconas Palm Beach Gardens, FL

All our upstairs outlets stopped working, and I am writing this review because Liberty’s team did a great job in fixing them. The electrician they sent was really great also. I’m happy to say that my outlets are now working well, and I am overall very satisfied with the level of support I received. No comparison at all to my last home warranty provider.

8 months ago

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Missy Richmond Weehawken, NJ

Liberty Home Guard provided us with outstanding service on our last claim. Our water heater broke and we called them around 1 pm. A technician was at our house three and a half hours later. He diagnosed the water heater and recommended replacement, which Liberty agreed with. 2 days later, we had a brand new Rheem water heater installed in our home. with a tech arriving at 4:30. By far the best home warranty plan that I have ever had.

8 months ago

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Geraldina Nunez New York, NY

The plumber that Liberty Home Guard most recently sent was fantastic. He fixed my kitchen sink really quickly and then of his own accord went around the house to check the others to make sure none of those sinks’ parts needed tightening or any other adjustment. Also, during the course of checking everything he cleaned each sink, and the pipes underneath, leaving them cleaner than he got them. If you’re someone that only wants to deal with the highest quality service professionals, then the only home warranty in my view that can meet that high bar is Liberty Home Guard.

8 months ago

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star star star star star

Lindsay Wilkins Albuquerque, NM

I bought their one year policy and they’ve been super helpful. They made sure I understood the policy and all of the paperwork. I’ve called them countless times and they send over a professional ready to do the job quickly every single time.

3 years ago

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star star star star star

Sharon Bennett Alpharetta, GA

I had a claim that was my fault, and they covered it with no problem at all! Yes, I had to pay a deductible, but they took care of paying for the repairs. Between the repairs and the labor, Liberty paid nearly $500, and I had to pay a $100 deductible.

3 years ago

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Reply from Liberty Home Guard

Shannon, thank you for your kind words and the high rating!

Jun. 18th, 2020

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star star star star star

Fernando Battle Bluefield, WV

I had a great experience from beginning to end with Liberty Home Guard. From the submitting my claim up until I got my new dishwasher. The process for even receiving a rebate on my initial purchase was super-fast. Liberty Home Guard truly is revolutionizing the way home warranty companies work. I already recommended it to a few friends!

3 years ago

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Reply from Liberty Home Guard

Thank you for taking the time to leave this wonderful review and high rating! We are looking forward to continuing to providing you with excellent service in all your system and appliance needs.

Jun. 11th, 2020

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star star star star star

Gervase Garrett Horn Lake, MS

I have had my home warranty coverage with multiple companies over the last 25+ years and I must say that Liberty Home has been the most reasonable cost of all of them but in addition, they really do care a lot about their customers. Greatly appreciate everything you did for me during this time.

3 years ago

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Reply from Liberty Home Guard

Thank you for taking the time to leave this wonderful review and high rating! We are looking forward to continuing to providing you with excellent service in all your system and appliance needs.

Jun. 11th, 2020

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