Liberty Home Guard

They were able to get a replacement microwave over to my house in faster time than my previous home warranty company (American Home Shield) was able to get a technician to arrive and diagnose an issue. If you are getting a home warranty, you absolutely should go with Liberty Home Guard.

Horrible!! Worst home warranty company I have ever had. I would give no stars if I could. I do not recommend this company to anyone. I have had to use this service once. My electric dryer start a low humming noise. I made a service claim, they immediately to service fee from my account, before a technician were assigned to my claim. My issue started August 1st 2021 it is now September 12th 2021. I am still experiencing issues. The technicians have been to my home 5 times charging parts.. And now the dryer makes very loud noise also the dryer housing gets extremely hot.. I can not use in fear it will catch fire.. Liberty Home Guard does not verify the technicians they send to your home. They do not care I have been without my dryer for over a month or that I now have to take my clothes to the laundromat. I pay them monthly payment also service fee and now pay to use dryers at laundromat. Please beware horrible company!!

The customer service here is always caring, and responsive, and the technicians sent seem to know what they are doing. Nice service, a worthy investment.

This company is refusing to honor their home warranty contract to repair or replace an aged air conditioner that is over 20 years old. I have been with this warranty company since 2019, paid up front for the 6 yr contract. I have had to fight for every service provided, this one takes the prize! Denied for not having proof of regular maintenance they say.. The until is clean as could be after coming out of a windy season in the desert. I have been without air conditioning for 4 days now, with temperatures being over 100 degrees each day. This was explained to their staff as well as people with illnesses being in my home. There is no urgency to escalate this issue.

I placed a claim on my dryer which wasn’t working and the very next morning, Liberty sent me a repairman, who fixed it right away. Definitely 5 stars! Fabulous work, LHG!

Amazing! One phone call with Liberty’s customer service and a technician came and replaced the garage door opener the same day! Easy and quick! Impressive.

I have nothing but positive things to say about Liberty Home Guard. After fixing our leaking garbage disposal, they followed up with me to make sure the experience was satisfactory.

Ever since I purchased the Total Home Guard coverage I’ve submitted 4 claims and all went pretty smoothly. Only one claim took a week but the other 3 were within 48 hours, and I was very happy.

My dishwasher started leaking, and LHG managed to send me a repairman promptly. He arrived the next afternoon and was really courteous and professional. Thanks, I appreciate your service!

Our garbage disposal stopped working, and LHG had a brand new one shipped to me within the week. They did not bog us down in red tape or unnecessary processes. They are worth the investment because they understand that time is money and work hard to get the needful done quickly.

The faucet in my kitchen was leaking like a geyser and making a huge mess, called Liberty Home Guard and although leaks as per their agreement are not covered, they didn’t run from the problem and instead extended a courtesy and dispatched a technician who came out and fixed it in 30 minutes, they took a fee of $85, but it was fine. Happy nonetheless.

Happy with my total home guard plan. It was super easy to get enrolled with them, the rep was very knowledgeable and easy to speak with. He was patient and explained every part of the coverage including what is and isn’t covered. The rep helped me choose the coverage that was best for my home’s needs. So far I am happy with their service. I am hopeful that the claims process will go as smoothly.

I have had three claims with LHG. The 1st wasn't too bad but that was because the tech wanted to be helpful. The second, a clogged drain. Their tech quoted $6000 to dig a hole in my bathroom to fix it. LHG offered to pay me $200. I found a different plumber on my own who fixed it the same day, installed a cleanout and gave us valuable tips. He only charged $1000. LHG refused to even pay the $200 they had offered before. Then the refrigerator went out. It took two days to get a tech. He said he fixed it. It wasn't. They sent him back again. He said it was fixed this time. It wasn't. Then they refused to send anyone else or cover a replacement, claiming it they don't cover "sealed system" on refrigerators. "All refrigerators, from the high tech ones to a small mini-fridge to a wine cooler basically use the same type of setup to keep cold things cold. They all have a refrigerator sealed system made up of a compressor, condenser, evaporator, capillary tube, and a suction line." So basically they are saying they don't cover how refrigerators operate? What nonsense. I immediately canceled my plan. Absolutely useless!

I purchased my Liberty Home Guard Policy back in August 2020 and did not have to use it till this July 7th 2021 when my Air-condition was acting up, so I contacted Liberty Home Warranty and put a claim in and the next day they sent out a technician to take a look at the unit, which is on the top of the roof and he inspected the unit and told me that the fan on the compressor needed to be replaced and possible add some Freon to the unit but he needs to get authorization first from Liberty, mean while it is 96 degrees in my home living in Henderson Nevada and it is 113 degrees outside , it takes them 1 week to get the O.K. From this one guy Diego that is a manager for Orders. So mean while waiting for Diego to give me the OK, I have moved my Family and dogs to a hotel where there is Air condition for 4 nights and return back home for them to fix the unit, so now I have paid $65.00 for the claim for them to come out to inspect it and $150.00 for the first hour of labor. After they installed the Fan for the compressor things where worst, telling me that there is a leak and the Freon there is not or soon to be gone and he reminds me that the unit is 23 yrs of age and suggested to replace the A/C Unit and he will call it in to Liberty Home Guard and see what the cost would be installed. Diego got back to me in 2 days and the price he gave me was fair, for a Goodman's 4 Ton, 14 Seer, 80,000 BTU Unit for $4,500 including install, but he left out what I found out $1,700 metal info structure , and metal infusion , both are for the stand that the A/C sits on, but at this time of how long it takes to get things going I will worry about that next. So after 3 days I give Diego the OK to order the A/C Unit and get it installed, and he tells me that he can do that in 10 days, but before he can reserve the A/C Unit, I have to sign and date the Replacement Agreement before he does anything, that took 4 days to do. After them receiving the Replacement Agreement Form they purchased the A/C and tried to run the two credit cards that I have used during the claim and did not ask which card to use they just went ahead and ran the cards that showed on hold, because they are the wrong card to run, after talking to there billing department and giving them the right card, I told her that she needs permission to run a card to make sure it is the right card to use. Now it is going on 2 weeks, I don't know when I will be expecting the shipment , they don't answer my phone calls and they always tell you what you want to hear and never happens, I have asked who is the contractor that will be doing the install, they have not answered me and it has been a week and to this day I have asked over and over and nothing, and they have $4,500 of my money and play this game. Today is the 9th of August and still have not heard anything other that the unit has been shipped to my home address, where I have no capability of unloading a 4 Ton A/C Unit at my house. If you want a scam co. to invest in, than you have come to the right place for someone to take your money leaving you high and dry, and the problem of this company is that I cant reach anyone higher in position than this Diego Guy, because the people that answer the phone is covering for him for some reason I don't know.

If I could rate it a zero I would. This is the second time that I have tried to use the service and I am getting the same run around. It takes 24/48 hours for a service person to call (if they call at all) then another 24/72 hours for them to come out and then another 24/72 hours for them to decide if they will honor the claim and then IF they approve 24/72 hours to make the repair. My AC went out a week ago to day. I made my claim in the morning it is now one full week later and I am still waiting to see if they will pay the claim. It is 100 degrees outside and 81 degrees inside. My company had to stay elsewhere and my 86 years old father lives with me.I have shared all of this and all I get is we are looking at it. Oh and by the way for your new comers beware of the a small rule buried deep in the policy that says not only do you need to wait the 30 day period to file a claim, but if you should file a claim before 90 days they will only pay $150.00 toward the repair. I read through the policy and did not catch that one. Just be very careful with this company as they will try to get out of any and all claims that are made. That has been my experience thus far. I am glad I didn't get the long term contract.

The service was very professional, and I did not have to wait at all - the electrician came the very next morning. He was very friendly and courteous. Thanks

I have own many properties in the past all had home warranties, of all Liberty Home Guard is the absolute worst. Not only is the customer service sub-standard but you constantly get the run around when calling for service. On 7/15/2021 we start having a issue with our hot water tank so on the next day I called the company to establish a claim ( we where totally out of hot water) I was informed that a technician will contact me to come out and diagnose the problem. I informed the rep that I am a disable veteran and it is essential that I have hot water. On 7/17/2021 I contacted LHG to informed that I still have not been contacted and they supplied me with a number of a company who then informed me that he cannot come out until 7/20/21 ( 4 days now without hot water) He finally showed and informed me that tank need to be replaced due to electrical issues inside that tank that causes it to short out and not produce hot water. He stated that LHG will be informed of his findings. He also stated he will be submitting his report once he got back to his truck (electronically). two days past with no response so I called LHG to find out the status only to be told that it is under review and will take another 24 hours (now 8 days without hot water) On 7/23/21 I called only to be told that they have not received the report from the tech. On 7/26/2021 I called and ask to speak with a supervisor or manager and was told that none was available , but they had received the report and it was denied stating that the tech said that there was rust in my tank, which is not what the tech stated to me. So I called the tech and he stated that is not what he reported and ask me to have them send me a copy of the report. I then reached out to LHG who stated that they did not have a written report that it was verbal. The bottom line is that only after filing a compliant with the BBB and contacting my lawyer are LHG willing to ask they put it re-evaluate my claim. Save yourself the aggravation do not fall for the hype this is a very poorly ran company with no morals of messing you over its customers it's all about YOUR money. As of this review its been 12 days without hot water.

This company has been great with all of the services they have given me, the appointment on time, great work from the technician and exelent customer service over the phone, great company.

Stellar experience with a customer service representative during my call to report an issue with the dishwasher. The technician who performed the repair was also excellent. Special shout out to Jonathan!

Very speedy response and stress-free repair of my broken refrigerator. I was nervous it would need replacement, but the guy was a real pro and took care of the broken spare part perfectly!

LHG, the electrician John you assigned me was courteous, professional, and precise. He left little trace in the area he was working in and replaced the outlet without issue or any cosmetic damage. The service was exceptional.

I just called Liberty Home Guard and was fortunate enough to talk to Brad S., in which he took his time to explain the different programs that they offer. He was very patient with me & my wife and answered all of our questions. Once we decided which program would work for us Brad helped us to get started. Excellent customer service experience. Thank you Brad

Brad S. was informative and helpful regarding plan options. In addition, he offered a veteran plan for us with a flexible payment option that put my husband’s mind at ease. We appreciate that you are u.s based with a quick service call turn around time if we need to use our plan. I read good reviews on your company, and Brad made us feel in good hands.

My representative is Brad S. He went above and beyond with my initial phone call of questions and concerns. My main interest on a Home Warranty plan is the sewer and main water lines leading to the home, since not all companies offer that. He patiently and politely helped me and informed me with information other companies didn’t. I wasn’t rushed. He answered all my concerns I was impressed because he didn’t read off a script as other companies did. I’m very pleased. I would recommend Brad to others.

I am a new customer and my agent Brad had to put up with a lot as I was going back and fourth. His professionalism and patient attitude were fresh air compared to the rude unprofessional agents I deal with on a daily. He is one that cares about taking care of his clients, rare in these days of Covid-19. I have some health problems and thought this would be a stressful process as dealing with most things seem to be these day . But Brad made this process stress free. i want to thank you Brad for all your held and I feel comfortable coming to you in the future and recommending my friends and family to you also. Thank you Brad for all your help. I can be contacted for further comment if necessary. Also one last note I was going to go with American Home Warranty but after talking to Brad decided against it and I feel very comfortable with my desision. William T Cunningham New customer

Horrible. I needed service on my garbage disposal. Paid my $75 and repaid said not repairable. Liberty has said they will replaced the uni It but not the labor. What’s the sense of having a warranty. I did have a warranty with Sears and they do did cover parts AND labor. Do not use. Check someone else out. Update. Aaron contacted me regarding this problem and I have to say he went over and over to help us. They have agreed to pay for installation and cleared up the miscommunication between me and the first gentlemen I spoke with. It’s my first claim and as dissatisfied I was in the beginning so far after speaking to him I feel I make the right choice. Thanks again Aaron for your help

Like most people here I got scammed, I paid for a year up front. My ac went out 3 months later. They told me I can do a cash buy out and then they left me with a $9000 bill. So when I went to cancel they low balled me $288 for my almost $600 I gave them. Then Aaron G called me today and told me I could have my full refund if I take my reviews down. Pretty sure that's extortion Aaron, threatening to not give me my money back and to keep quite. As you can see I didn't take the money. I want everyone to know what they did.

This company does not cover replacement of leaking evaporator coil. The cost for labor and parts was $2,084.59. Liberty Home Guard allowed a one time $150 reimbursement. Other unnamed home warranty companies cover HVAC repair/part replacements with the exception of the refrigerant. Warning: make sure all appliances and or repairs in your home are covered for replacement or repairs %100. I have canceled my policy with Liberty Home Guard.

Very happy with Liberty Home Guard’s service. Requesting appointments are super simple, tech’s are pros, and clean up after themselves. All three of my claims were handled within days of me notifying them.

Easy to schedule an appointment with tech. First time user and the customer online portal worked well after what I had experienced last year with another company! Thank you very much Liberty team and Kayla for walking me through the online portal set up.

The serviceman Liberty Home Guard had assigned was on-time and repaired my HVAC unit in one trip. He was polite and professional and then Liberty Home Guard followed up to put me on a maintenance program for the new unit. I sincerely appreciate the quality of the service LHG delivers.

I spoke to a representative named Brad S. He was chock full of information and very courteous. He gave me all the information I needed and answered all my questions. He even gave me options to make my plan more efficient and to save me money. If this company is as good as he was, I think I will like them!

Liberty Home Guard has been great! Highly recommend them to anyone looking for a quality home warranty. They do exactly what they say they will do, are very courteous, and have always been very helpful with every claim we submit, big or small. We have referred it to numerous coworkers, friends, and family members and will continue to do so. I suggest you do the same, call in and ask for Jonathan M.

My washer went out over 2 months ago. They assigned me to a company that no longer works with them. It took 2-weeks to find another contractor. That contractor took over a month to schedule an appt. to fix my washer. The DAY he was to arrive they cancelled with NO date as to when they can get her. Liberty Home Guard has not lived up to the promises. Poor customer service and extremely poor service. I regret going with them. American Home Shield was much better and definitely more responsive!!

We have purchased a plan from Liberty Home Guard for 2 homes in a row now, and we feel confident in recommending Liberty’s services to all our friends and family.