Liberty Home Guard

If you can read a story. but briefly is looks like they don't use certified people. their employee keep changing or give resignation. you have to deal with different different people with one problem. no one reply you back or call you soon. once problem diagnosed. I had very bad bad experience with them both the time. so going to cancel the policy. They told me when i signed their warranty that they will only cut the premium till todays date. lets see and i will update over here. So, here is the detail. We have some toilet clog issue going on. they sent one person who actually made my toilet flooded instead repair. so water gust through from my second floor to first to basement. so we wanted them to fix the all ceiling. first they said no we can't its not in out policy and the person they sent they actually stopped the working with them. so they send other person to fix the toilet. he came he saw the toilet and said I cant fix it. so they sent third person to fix it. so finally we fixed out toilet. now we fight for ceiling repair and they fix that too after two to three months of back and force fighting. bz all the time their employee change so i have to explain from 0 to each and every employee of liberty. so with this we paid only service fee. now in December we have dish washer problem. so we called them. as always they sent some one in January as i took the appointment in Jan. they told me to change the new one ok. i agree but they are providing me very ugly one so i paid some extra money to updated which I want. than after in feb. they sent me email the machine i wanted they don't have it in stock so i have to select new one. ok, done. they sent someone with the machine which they are going to install and dispose my old one. but the people whom they sent does not know how to install the machine so her is the first thing they sent is non certified people. than I waited till April to sent someone who can install but they did not so i arranged by my self and they sent me credit back for installation. now they refuse to take my old one take away so i have to arrange for that by my self.

Do NOT recommend! HVAC broke, called 3 times last Friday and only got an answering service assuring that I’d receive a call. Did no get a call until Tues. 5/19. Scheduled for someone to assess the damage. They gave him a disconnected number to get in touch with their service. HAVE NOT BEEN ABLE TO GET ANYTHING DONE SINCE!!! Have an elderly person there with no AC and it’s 80+ degrees. Asked to speak with supervisor and could only get in touch with their answering service!! This is a terrible service. Supposed to give $1500 for a $7k hvac unit that they say has to be replaced when the servicing company recommended a new compressor. Stay away!!

We filed a claim last week on our broken fridge, we’ve been quarantined up in the catskills and made the mistake of overstuffing the refrigerator. This was entirely our fault and we were honest about it to the good folks of Liberty, they paid out $500.00 towards a new $750.00 fridge which retails for $950, we paid the $250 difference. Just like that - BRAND NEW FRIDGE! Thank you for being so helpful during this difficult time!

They deducted the service fee over 1 week before any service was scheduled. Then after several days, they send me an email with the name and number of the plumbing company. I call the plumbing company to find out when they will be here and I am informed by the owner of plumbing company that they DO NOT work with Liberty Home Guard! So I am out 75.00, I called LHG to complain and requested someone call me ASAP. After 3 hours, there has been NO return phone call to address this problem.

Had a few appliances repaired by them now, and they have always exceeded expectations. Very responsive and courteous. Thumbs up from us.

Exceptional service and fast response! Best rates for a home warranty. I am a VERY happy customer!

Do not trust this company. They are a scam. Three weeks waiting on a resolution and nothing has being resolved. They promise everything and deliver nothing. Not even their website works. I have filed a complaint with the BBB and The federal trade commission to investigate their practices.

My microwave broke 5 days into my policy. Two days later Liberty had a brand new unit at my house. I couldn't be happier with Liberty Home Guard's service.

I was skeptical about home warranties after doing a bunch of research. I have to commend Leo on doing a great job on educating me about the industry and Liberty Home Guard's difference. He told me about their project management and wholesale club programs. Right after signing up, Leo transferred me to their procurement department, and Liberty was able to get me a replacement dishwasher and save me $250 off of retail.

In all honest i am extremely satisfied with Liberty's Team. I’ve been with them for a couple months now, and they are so helpful and customer friendly. i recommend Liberty to all. Good WorkGuys !!

Liberty Home Guard was able to replace my old fridge in two days. The staff was always patient and courteous in every interaction.

As soon as I called Liberty Home Guard to report a broken oven, they responded immediately. The next day my oven was repaired by an extremely professional repairman. Would definitely recommend Liberty Home Guard to everyone!

Amazing service. I’ve had a few home warranty companies and I have to say Liberty Home Guard was by far the most transparent and professional.

Libertys staff always answers the phone quickly and deals with my issues with the utmost standards of professionalism. I’d like to especially mention that Kay was very helpful in getting my heater repaired quickly and thoroughly.

We called about our washer drain to be fixed and they gave us the run around saying our policy covers only $150 of costs for the first 3 months. After 3 months then it would have covered the cost to fix the drain. Not only that, they gave me some vendors numbers to call to see if they could snake the line, the vendors do not associate themselves with home warranty insurance companies, they want you to pay them and get reimbursed by the insurance company. I am really disappointed in this company and definitely will not renew with them next year. Read the fine print!

I’m a happy member of liberty home guard for 7 months now. Excellent experience on my first claim. I had an issue with my heating system so I placed a claim and was very surprise by how quickly they respond and the next day I already had my system up and running again. I have experience other options in the past and I must say that the service I received from liberty is by far the best I had ever experience in the past. Thank you liberty home guard. A+ and highly recommended.

An update on my previous review - the manager at Liberty Home Guard has resolved our issue. The customer service has been good.

I've been with LHG for some time now and you will not find a better professional group of people, with a sence of ease to help your needs!! Customer for life!!

Had an issue with a repair. Ron B stepped in and was awesome. Problem resolved the same day.

Liberty Home Guard offered a good monthly premium so I decided to sign up with them.

Liberty Home Guard has done right by me since day 1 by offering me savings that far exceed the price of the policy. It's a no brainer warranting your home with them.

This is a revised review that I have done after receiving a demand letter from the Liberty Home Guard attorney asking me to remove the review. Instead of removing it completely I have edited it to insure you know that this is only my opinion. The facts remain the same, but I have worded it a little differently. Here goes: I had what I perceived to be a less than pleasant experience in getting a quote a from this company. I called for home warranty information, which they provided along with what I felt were high pressure tactics to get me to sign up immediately. When I told them I still wanted to look around they offered reduced pricing if I would sign up immediately. That raised red flags for me. I was not comfortable signing with a company with what I felt was a bit too aggressive with their sales tactics. Within a half hour of getting off the phone I started to receive phone sales calls that persisted until I called and asked them to stop, which they did. After I posted the original review I received a Demand email from their attorney requesting I take down the review or face further legal action. I am appalled at this. I felt it important that consumers are aware of this so I have adjusted my review.

Reply from Liberty Home Guard

Sep 03, 2019

Ms. Jones, Had you simply wrote an honest review from the get-go, you would have never received any sort of communication from anyone representing us. However, since your reviews conveyed patent falsehoods in alleging that we violated federal law, and since your reviews divulged privileged and confidential information, the only way for you to avoid liability was to remove the reviews in their entirety. This was done as a courtesy to you, and nothing more. With regard to your interactions with our sales representatives, immediately after you requested to be removed from our system, your request was honored. Bear in mind that it was you, not us, that initiated contact. You reached out to us, and spoke to a representative of ours--on your own volition--for close to 30 minutes. At this point, it appears as if you are taking pleasure in taking down a business you have barely interacted with, a business that you solicited. Your review does not discuss our product offerings, our value proposition, or even any mistakes made relating to our home warranty service, because you were never in fact a customer of ours. Instead, it addresses the discourse around the illegal content that you posted about our company, and the individuals that we do business with. You admitted in an email to one of our representatives that you did in fact post false information about our business. You then explicitly consented to removing all of your reviews. This is the truth, and your attempt to obscure the context of your review is inappropriate at best. Sincerely, Liberty Home Guard Customer Service

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Spoke with Max very Knowledgeble about the problem I was having with the thermostat and explained in great detail why some days in extreme heat and humidity would continue to run until you shut it off manually. This is correct. Thermostat works well Thank him for his courteous reply

Liberty Home Guard is a reliable and superb home warranty company. James aided me in choosing the correct plan for my home that included total coverage. He was very helpful and I fully trust this company with anything that my home needs.

Really friendly service whenever I’ve had a question- the one claim I’ve had was paid out quickly with no headaches.

We are new to the company and my experience with both the warranty side and customer service side has been wonderful. I have worked with Ron B. on a few issues and he has gone above and beyond relative to my issues, including regular follow-up. I have already recommended LHG to my friends and will continue to do so.

“The day I purchased my policy, Liberty Home Guard touted their ability to save me money on a refrigerator replacement. They literally got me a $8,000 fridge for $6,000. I saved $2,000 even before my policy became effective! They’re an amazing company!”

Great service. LHG had a technician by me in under 24hrs. Ron was very helpful in getting my problem resolved. Glad to have them by my side.

Amazing service! Replaced my entire HVAC system within 4 days of submitting a claim and instead of paying $1,000's it was free!

Have only had the policy for a few months and boy, am I glad I do. Both fridge and a/c decided they were going to give me attitude and stop working... within a few weeks of each other. I think it's a conspiracy among my appliances but what they don't realize is that I made the best decision for a homeowner and that was to go with Liberty Home Warranty. Too bad for them! I did my homework before and absolutely certain that I went with the right company. How many companies do we as consumers deal with that every time you contact them you get a different person? Not so with Liberty. Every time I call, my personal csm answers the phone and knows who I am. That's really good refreshing. Jason is awesome and goes out of his way to make the whole experience as painless as possible. Don't look any further... I've done the research for you. If a company's only con is that they are not nationwide, then that says it all right there. Go with them... you won't be disappointed.

Great customer service. They never turn me away and always work hard to do everything they can to save me money

They’ve been our provider for the past few months. So pleased with their service I referred my parents and they took out a policy as well. Very pleased with the level of service they provide. Thank you!

Alex was very knowledgeable about the home warranty. He wasn’t pushy like some of the other companies. He allowed me to do my own research. I did notice that BBB had grate reviews