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Landmark Home Warranty Reviews

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7.2

Overall Score

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Randy

Excellent customer service, especially follow up.

6 years ago

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Reply from Landmark Home Warranty

Dear Randy,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 21st, 2018

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star star star star star

Anonymous

Always ready to help, efficient and timely.

6 years ago

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Reply from Landmark Home Warranty

Dear Homeowner,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with timely 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 21st, 2018

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star star star star star

Patricia Roland

Very responsive team of staff. Very professional!

6 years ago

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Reply from Landmark Home Warranty

Dear Patricia,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 21st, 2018

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star star star star star

MRK

Took care of me and my claim, fast and professionally.

6 years ago

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Reply from Landmark Home Warranty

Dear MRK,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with timely 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 21st, 2018

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Scott

Good company. We just re-newed for another year. Expensive but well worth it.

6 years ago

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Reply from Landmark Home Warranty

Dear Scott,

We are glad to see that our agents and contractors have been able to provide you with 4-star service. We would be happy to hear your feedback on what we can do to provide you with 5-star services. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 22nd, 2018

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star star star star star

PR

They were on timw and fix my water leak on thw spot.

6 years ago

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Reply from Landmark Home Warranty

Dear PR,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 15th, 2018

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star star star star star

babs

They respond to my issues in a timely manner

6 years ago

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Reply from Landmark Home Warranty

Dear Babs,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 15th, 2018

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star star star star star

peanuts

Friendly and fast service and questions answered quickly.

6 years ago

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Reply from Landmark Home Warranty

Dear Peanuts,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 15th, 2018

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N. Canady

They answered promptly and sent help promptly.

6 years ago Edited September 14, 2021

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Reply from Landmark Home Warranty

Dear N. Canady,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 15th, 2018

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star star star star star_border

Mark Roosa

Fast response time. Tough to talk to a real person about coverage.

6 years ago

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star star star star star

Cox's

Never had a problem and the service is great!

6 years ago

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Reply from Landmark Home Warranty

Dear Antoine,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 15th, 2018

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star star star star star

Patricia Dalesandry

Efficient customer service and follow up

6 years ago

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Reply from Landmark Home Warranty

Dear Patricia,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 15th, 2018

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star star star star star

Samantha B.

Great service, quick reply and professional staff

6 years ago

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Reply from Landmark Home Warranty

Dear Samantha,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 15th, 2018

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star star star star star

JOHN NORRIS

excellant service.....fast response.....great a/c company

6 years ago

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Reply from Landmark Home Warranty

Dear John,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 15th, 2018

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star star star star star

Julie

I only had one breakdown but it was handled professionally

6 years ago

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Reply from Landmark Home Warranty

Dear Julie,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 15th, 2018

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SF Bay

The service was excellent, but need more work in communication.

6 years ago

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Reply from Landmark Home Warranty

Dear SF Bay,

We are glad to see that our agents and contractors have been able to provide you with 4-star service. We would be happy to hear your feedback on what we can do to provide you with 5-star services with our communication. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 15th, 2018

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star star star star star

Don

responsive when I have questions and very prompt service

6 years ago

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Reply from Landmark Home Warranty

Dear Don,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 15th, 2018

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Verified Customer

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star star star star star

Gary

Quick responde. Good coverage. Good referrals.

6 years ago

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Reply from Landmark Home Warranty

Dear Gary,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 15th, 2018

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Verified Customer

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star star star star star_border

Juston

They're pretty good but there's always room for improvement.

6 years ago

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Reply from Landmark Home Warranty

Dear Juston,

We are glad to see that our agents and contractors have been able to provide you with 4-star service. We would be happy to hear your feedback on what we can do to provide you with 5-star services. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 15th, 2018

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Verified Customer

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star star star star star

Home owner

Landmark has Great service and good price

6 years ago

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Reply from Landmark Home Warranty

Dear Homeowner,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 15th, 2018

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Verified Customer

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Review Source

star star star star star

daly

quick response when requesting a service call

6 years ago

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Reply from Landmark Home Warranty

Dear Daly,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 15th, 2018

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Verified Customer

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Review Source

star star star star star

Heather W

They have been great to deal with every time I call

6 years ago

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Reply from Landmark Home Warranty

Dear Heather,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you!

Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 1st, 2018

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Verified Customer

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star star star star star

Super star

Great service on time great work they get it done

6 years ago

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Reply from Landmark Home Warranty

Dear Homeowner,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with timely 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you!

Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 30th, 2018

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Verified Customer

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Walt H

Had to find my own company to do the servicing and then Landmark would not pay for the sales tax for the necessary parts to do the repair

6 years ago

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Reply from Landmark Home Warranty

Dear Walt,

Thank you for taking the time to provide us with your feedback. I am sorry to hear of your experience. I would like to look into your concerns in more detail to address them appropriately. Please reach out to me directly at .

I look forward to helping you.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 25th, 2018

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Verified Customer

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star star star star star

David B. Humble, TX

Great service; very timely and friendly.

6 years ago

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Reply from Landmark Home Warranty

Hello David,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you!

We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Respectfully,

Tiffany Nguyen
Customer Relations Manager

Apr. 17th, 2018

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star star star star star

Emory Ogden, UT

quick response, kept me informed on all aspects of the job.

6 years ago

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Reply from Landmark Home Warranty

Dear Emory,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you!

We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Respectfully,

Tiffany Nguyen
Customer Relations Manager

Apr. 17th, 2018

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star star star star star

Patrick - Yuma, AZ Yuma, AZ

Fast and consistent service and excellent customer service!

6 years ago

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Reply from Landmark Home Warranty

Hello Patrick,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you!

We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Respectfully,

Tiffany Nguyen
Customer Relations Manager

Apr. 17th, 2018

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star star star star star_border

Dobson Maricopa, AZ

Never had any issues. Taking a star off due to rates going up each year

6 years ago

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Reply from Landmark Home Warranty

Dear Dobson,

Thank you for taking the time to rate and review us! We look forward to the opportunity to assist you with your home warranty needs. Although cost may seem high, we have an overall approval rate of 97% in covered claims. We are here to provide you with a peace of mind and would be happy to answer any questions you may have on coverage. Please do not hesitate to reach out!

Respectfully,

Tiffany Nguyen
Customer Relations Manager

Apr. 17th, 2018

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Verified Customer

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star star star star star

Kenneth and AmyWagner

Always fast, very helpful when issues arise.

6 years ago

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Reply from Landmark Home Warranty

Hello Kenneth and Amy,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you!

Please do not hesitate to reach out to us for anything you may need in the future!

Thank you,

Tiffany Nguyen
Customer Relations Manager

Mar. 21st, 2018

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Verified Customer

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star star star star star

JohnClarke

Overall experience was very good. ......

6 years ago

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Reply from Landmark Home Warranty

Hello John,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Mar. 15th, 2018

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Verified Customer

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star star star star star

CarolynWright

Very friendly , prompt and amazing experience all together

6 years ago

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Reply from Landmark Home Warranty

Hello Carolyn,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Mar. 15th, 2018

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Verified Customer

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Review Source

star star star star star

Kathryn S.Costa

I Love how easy it is to use this warranty.

6 years ago

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Reply from Landmark Home Warranty

Hello Kathryn,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service and bring you a peace of mind with it comes to your home. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Mar. 15th, 2018

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Verified Customer

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star star star star star

Dominick L Dalitto andShelley J Wood

CS is always quick, friendly and helpful

6 years ago

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Reply from Landmark Home Warranty

Hello Dominick and Shelley,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you!

Please do not hesitate to reach out to us for anything you may need in the future!

Thank you,

Tiffany Nguyen
Customer Relations Manager

Mar. 15th, 2018

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Verified Customer

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star star star star star

JuanPinalez

Great price with very good communication!

6 years ago

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Reply from Landmark Home Warranty

Hello Juan,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service with communication. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Mar. 15th, 2018

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Verified Customer

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star star star star star

David and BrooklynNorton

so grateful for all this company does to protect our home

6 years ago

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Reply from Landmark Home Warranty

Hello David and Brooklyn,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service and provide you with a peace of mind with your home. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Mar. 8th, 2018

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Verified Customer

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star star star star_border star_border

CliffNevins

Kinda seems like if there's a loop hole to get them out of paying for something they'll find it.

6 years ago

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Reply from Landmark Home Warranty

Hello Cliff,

Thank you for taking the time to rate and review us! I am sorry to hear that you feel this way. Landmark does have an overall approval rate of 97%. I would be happy to go over any coverage details you may have. You can reach me directly at .

Thank you,

Tiffany Nguyen
Customer Relations Manager

Mar. 8th, 2018

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Verified Customer

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star star star star star

TH Allen, TX

Easy to work with and responsive to questions

6 years ago

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Reply from Landmark Home Warranty

TH,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5- star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Mar. 6th, 2018

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Verified Customer

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star star star star star_border

Anonymous Leander, TX

Contact time and effort to find possible contractors with good service

6 years ago

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Reply from Landmark Home Warranty

Hello,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to provide good service for you! We appreciate your feedback and hope to continue to provide remarkable service for you!

Please do not hesitate to reach out to us for anything you may need in the future!

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 21st, 2018

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Verified Customer

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Review Source

star star star star_border star_border

Frank Cibolo, TX

Did not expect service charge cost heat contractor did not respond, I had to contact them.

6 years ago

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Reply from Landmark Home Warranty

Frank,

Thank you for taking the time to provide us with your feedback. I am sorry the service call fee was unexpected to you. It is a fee that is paid for every service request you open.

As for the contractor, typically it will take a few hours for them to reach out to schedule an appointment with you. We do provide you with their information so that you are able to contact them as well. If you are ever concerned with scheduling, please do not hesitate to reach out to us to assist you.

Respectfully,

Tiffany Nguyen
Customer Relations Manager

Feb. 22nd, 2018

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Verified Customer

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star star star star star

Anonymous Boise, ID

Good communication and fast, professional service.

6 years ago

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Reply from Landmark Home Warranty

Hello,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you!

Please do not hesitate to reach out to us for anything you may need in the future!

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 21st, 2018

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Verified Customer

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Review Source

star star_border star_border star_border star_border

Poor customer service Nampa, ID

Had well pump go out and wouldn't cover the 1500 dollars saying the wires and pipe that make pump function are just cosmetic

6 years ago

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Reply from Landmark Home Warranty

Hello,

I am sorry to hear of your experience. I would be happy to look into your service request in more detail to properly explain and address your concerns. It is common that modifications would need to be done when an item is repaired. They are typically needed to ensure the new item will work with your home. The modifications become out of pockets to you as they are excluded and not covered.

Please reach out to me at .

I look forward to hearing from you.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 22nd, 2018

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Verified Customer

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star star star star star

BettyT Conroe, TX

Quick response to my concerns and problems

6 years ago

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Reply from Landmark Home Warranty

Betty,

Thank you for your feedback! We are glad to hear that our agents and contractors have been able to provide you with 5- star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 21st, 2018

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Verified Customer

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Review Source

star star star star star

Junior Queen Creek, AZ

Quick to give you service and help you out.

6 years ago

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Reply from Landmark Home Warranty

Junior,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you!

Please do not hesitate to reach out to us for anything you may need in the future!

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 21st, 2018

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Verified Customer

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Review Source

star star star star star

Kate Houston, TX

The companies you use are very responsive

6 years ago

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Reply from Landmark Home Warranty

Kate,

Thank you for your feedback! We are glad to hear that our agents and contractors have been able to provide you with 5- star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 21st, 2018

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Verified Customer

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Review Source

star star star star star

Mac Washington, UT

They are polite ,organized responsive, and simply awsome!

6 years ago

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Reply from Landmark Home Warranty

Mac,

Thank you for your feedback! We are glad to hear that our agents and contractors have been able to provide you with 5- star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 21st, 2018

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Verified Customer

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Review Source

star star star star star

Ed and Lori Twin Falls, ID

They did everything we needed done. Very quick service.

6 years ago

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Reply from Landmark Home Warranty

Ed and Lori,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you!

Please do not hesitate to reach out to us for anything you may need in the future!

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 21st, 2018

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Verified Customer

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Review Source

star star star star star

The best Las Vegas, NV

They facilitate life and are very accommodating

6 years ago

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Reply from Landmark Home Warranty

Hello,

Thank you for your feedback! We are glad to hear that our agents and contractors have been able to provide you with 5- star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 21st, 2018

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Verified Customer

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Review Source

star star star star star

JW Florence, OR

They have met or exceeded advertised standards.

6 years ago

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Reply from Landmark Home Warranty

JW,

Thank you for your feedback! We are glad to hear that our agents and contractors have been able to provide you with 5- star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 21st, 2018

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Verified Customer

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Review Source

star star star star star

Hanna's Helping Hands Daycare Eugene, OR

They were easy to contact and get a referral.

6 years ago

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Reply from Landmark Home Warranty

Hello,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to assist you with a referral! We appreciate your feedback and hope to continue to provide remarkable service for you!

Please do not hesitate to reach out to us for anything you may need in the future!

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 21st, 2018

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Verified Customer

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star star star star star_border

Great warranty company! Clearfield, UT

They've been great and easy to work with. We have liked the subcontractors.

6 years ago

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Reply from Landmark Home Warranty

Hello,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you and provide you with a peace of mind for your home! We appreciate your feedback and hope to continue to provide remarkable service for you!

Please do not hesitate to reach out to us for anything you may need in the future!

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 21st, 2018