Landmark Home Warranty: Read 4,614 User Reviews From Real Homeowners

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L Seidel Plano, TX'

Two issues and both were handled quickly and with good service.

6 years ago

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Amanda Plano, TX'

Coverage is misrepresented. Says it covers plumbing, except, that it doesn't cover getting to the pipes, so really what am I paying my monthly fee for?

6 years ago

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Jose Chavez Laveen Village, AZ

Easy to work with and there vendor's are great to work with as well

6 years ago

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Peter Phoenix, AZ

Excellent customer support and highly qualified contractors.

6 years ago

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I don't recall Goodyear, AZ

Good customer service..all my service requests were taken care of very quickly.

6 years ago

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Courtney49 Las Vegas, NV

Took forever to get someone on the phone, but once we did it was smooth sailing.

6 years ago

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L. Brady Kaysville, UT

overall great customer service. The value is good. The process to making a claim is easy.

6 years ago

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Ryan Hendrix Dallas, TX

They are quick to respond to issues or problems and work make things right if something goes wrong

6 years ago

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Derek Ephraim, UT

It has always been easy to make a claim and get someone to come out to help.

6 years ago

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Houston costumer Houston, TX

Great customer service and true to their words. For the most part have been happy with contractors

6 years ago

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Brandy & John Marteliz

I have had to use Landmark 2 times this year. Both were great experiences.

6 years ago

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Shannon L.

Landmark has been great to cover multiple items in my home when needed

6 years ago

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Teresa

They've been super helpful & efficient each time we've called

6 years ago

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Rachael Phoenix, AZ

Great experience, easy to work with! Took care of my claims easily and quickly!

6 years ago

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No Fayetteville, AR

Always very prompt and courteous answer questions very quickly.

6 years ago

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Patricia Peterson Mountain Home, ID

Very responsive . Will definitely be buying another's year protection

6 years ago

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Dani Strong

10 stars if they did a full brand replacement, not just a standard unit of some items.

6 years ago

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Lisa Lubbock, TX

Service calls are a little high, but had a very good experience with them overall.

6 years ago

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Private Yuma, AZ

They have great customer service and helped resolve my problems.

6 years ago

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Happy in Fort Worth Keller, TX

They were always very friendly and eager to solve my problem.

6 years ago

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Kyle Stallings Burkburnett, TX

They have been great. Though it can be a challenge because they don't have a lot of providers in our area.

7 years ago

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Mark Rygh The Colony, TX

So far it has been good. Recently, our water heater went out and they replaced it.

7 years ago

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C.T. Sutton Little Elm, TX

I've had a couple of claims for things like my drain and other plumbing issues. I got the problem fixed.

7 years ago

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Dennis Rowland Cottage Grove, OR

So far it has been great. I had my locks re-keyed with them.

7 years ago

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Joseph Klusmann And Lisa Barton Hillsboro, OR

They've been very great and helpful with the electrical and stove issues that we've had.

7 years ago

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Adria Mchenry Red Oak, TX

I've only had two experiences with them and so far they have been good experiences.

7 years ago

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CougarDon Sandy, UT

quick, thorough, informative............................................

7 years ago

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David Phoenix, AZ

All service people sent for repair have been professional and skilled

7 years ago

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Deborah

They answered promptly. As it turned out the HOA covered it.

7 years ago

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Greg&Enjoli Cypress, TX

Fast friendly customer service and great contractor selection

7 years ago

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Josh Denver, CO

Don't cover high end appliances adequately and don't cover but a token amount on refrigerant

7 years ago

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Don Seago Pflugerville, TX

They solved my complaints quickly, and overall, did a good job.

7 years ago

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Brian Gordon Boise, ID

Most of the time, they quickly cover claims and are timely in claim execution/scheduling.

7 years ago

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Bria White

Generally very good. But, sometimes they just right an item off instead of fixing it.

7 years ago

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David Robbins

Coverage package keeps changing every year; less coverage for ssme or higher price, then add-zonal.

7 years ago

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Mike Julander West Jordan, UT

Very freindly staff and prompt. Really nice to work with over the phone.

7 years ago

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Miguel Delgado San Antonio, TX

The times I've called they've been very attentive! Great customer service!

7 years ago

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Michael Massara Gilbert, AZ

So far you guys have been good. I think your coverage and rates could be better tho.

7 years ago

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Zahria Thillet Salt Lake City, UT

because the 1st request was not prop[erly done and I had to wait almost a month to get my service worked

7 years ago

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Ronald Edwards St George, UT

Fast efficient use great contracters, overall great service!

7 years ago

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Richard Kunz Mesa, AZ

I see some value in a home warranty, but I'm not seeing nearly the benefit that I thought I was purchasing.

7 years ago

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Richard Carter Arlington, VA

They were effective in resolving several issues in my new home. Good and efficient service.

7 years ago

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Jan Boutelle Sandy, UT

I called them once for a plumbing problem we had, and they reacted promptly and solved my problem.

7 years ago

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Mark Meredith Mesquite, NV

It took them 3 days to fix my problem, but other than that, the service is excellent.

7 years ago

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Bob Kaplan Heber, UT

My hot water heater has been out for over a week now and no one seems like there is any rush to get me a new one. The people in Jordan at the office are nice but they are at the mercy of the ins. Company which could care less about good service. Bob kaplan

11 months ago

Reply from Landmark Home Warranty

Dear Mr. Kaplan, We would like to offer our personal assistance in the matter. However, we cannot locate a Landmark service plan under the name provided. May we please ask you to forward the plan number or property address to customerrelations@landmarkhw.com? Thank you for your time and consideration. Landmark Home Warranty

Nov. 6th, 2023

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Leah Bartlett Nampa, ID

Landmark replaced my furnace when it went out. It was January 1, but we had a new furnace installed and working by January 15.

1 year ago

Reply from Landmark Home Warranty

Dear Ms. Bartlett, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Providing prompt and accurate resolution with friendly and knowledgeable service professionals is our utmost priority, and we are happy to hear how pleased you are with the level of service and support you receive. On behalf of the entire team, thank you again for choosing Landmark! We truly value your business, and we look forward to serving you in the future. Landmark Home Warranty

Feb. 6th, 2023

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Sherri Clark West Linn, OR

It took four changes for LL Cooling to come out and check my furnace, starting in October and he finally came on January 9th. They always cancelled. It was fine and the guy was nice

1 year ago

Reply from Landmark Home Warranty

Dear Ms. Clark, Thank you for taking the time to write a review and provide important feedback regarding your customer service experiences with Landmark Home Warranty. Customer satisfaction is our top priority and we sincerely apologize for any frustration regarding scheduling and are pleased to report that the work has been completed. On behalf of the entire team, thank you for choosing Landmark! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty

Feb. 6th, 2023

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Debra Del Toro Boerne, TX

Service calls are terrible. The accounting department is horrible. The only person who has been helpful was Keva P in retention. She is the only reason I have not cancelled my policy. She was compassionate about my experience and genuinely seemed to address my issues. She offered to try to get to the bottom of my account issues and recognized that as a Landmark customer for 8 years I was valued. This woman deserves to be in charge. She’s the only one keeping me from canceling my warranty and leaving Landmark for good. GIVE HER A RAISE!

1 year ago

Reply from Landmark Home Warranty

Dear Ms. Del Toro, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction is always our top priority, and we sincerely regret the frustration. Please know we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. We have also shared your comments with Keva and she truly appreciates the opportunity to go the extra mile on your behalf and was humbled by your commendation. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty

Nov. 28th, 2022

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Ryan Richins Salt Lake City, UT

Keanna C was super easy to work with. She was able to answer questions we had, was confident in the product yet low pressure.

1 year ago

Reply from Landmark Home Warranty

Dear Mr. Richins, Thank you so much for providing Landmark Home Warranty with a 5 star rating regarding your customer service experience with Keanna! Our top priority is your satisfaction and we are happy to hear about your experience, as well as your positive interaction with Keanna. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Nov. 3rd, 2022

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Mark P Spicewood, TX

I have had a few Home warranty companies over the years with good success. Landmark Home Warranty is by far the worst company I have dealt with. They never completely cover your repair costs. Leave items out of cost like the refrigerant for a complete AC replacement (which I had to pay for). Very slow services time for repairs (weeks instead of days). Impossible to talk with the claims department. Beware of this company.

1 year ago

Reply from Landmark Home Warranty

Dear Mark P., Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand, and also being so receptive to our communications. Our top priority is customer satisfaction and to service our valued members as quickly as possible, and we sincerely regret the frustration. We have confirmed that Landmark has analyzed the diagnosis and explained coverage, and we are also available if we may offer additional assistance. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty

Nov. 2nd, 2022

Landmark Home Warranty Reviews