Landmark Home Warranty: Read 4,613 User Reviews From Real Homeowners

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James Cedar Hill, TX

I had a water leak on a Saturday, and they had somebody there to repair it Tuesday morning. They're very quick to answer issues and dispatch technicians. They're also very professional, and I liked dealing with them.

7 years ago

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Phillip Reus Leander, TX

Their customer support is very good, very supportive, fast, very courteous and very helpful. When my air-conditioner went out, I got online at night to file a claim, and they had fixed the issue by noon of the next day, so everything went pretty smoothly.

7 years ago

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Jacquelyn Dallas, TX

Our experience has not been great so far. Their agents seem helpful at first, but after calling numerous times, They're just not there. I've used my warranty several times recently because my A/C was leaking. They came over and blew it out, which caused a lot of damage to the rest of my house. I had to pay a permit because my plumbing wasn't working, and my A/C required more parts, so again, I had to pay another service fee. It just hasn't worked for us recently.

7 years ago

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Holly McCormick Canby, OR

Customer support was right on it! They answered every question I had, returned my calls, and they just took care of everything. I changed my locks at a very affordable price, and I'm just glad I have them.

7 years ago

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Gary&Barbara Riverton, UT

We've had two positives and one negative experience with Landmark. Everything was great when we needed our refrigerator fixed, but it wasn't the best when our air conditioner had a problem. We couldn't get anybody out for about 10 days, and it was 100 degrees outside. Besides that, the first two times was great. They would have somebody come over in a timely manner, and the technicians were great.

7 years ago

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Stephen Gray Mesquite, T

Landmark staff are attentive and very quick to respond to my requests. The only downside is that they use sub par contractors to do the requested repairs locally. Even after complaints, they continued to send the same company, after I refused to accept any other work by that company, they finally sent a very competent repair service out. One visit, repair done, no other issues.

7 years ago

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Bruce Christensen West Jordan, UT

They are a very concerned and personable people to talk to the list to what you have to say no matter how irritated you sound wether it is towards them or to the contractor that you have been dealing with

7 years ago

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Verified Customer

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Jathan McDowell Fort Worth, TX

When I have a claim, they pay. They work with me and explain the policy. I would never cancel my warranty. It has been the best investment I made when we purchased our older home.

7 years ago

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Verified Customer

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Wilma Whitman Boise, ID

They are prompt and try their best to get you the best service. I had a few problems with the company that was to service the AC today. The problem was quickly solved by Landmark..and we were beyond happy with the results.

7 years ago

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Sandra Burns

Bought house Dec 16, 2016. A/C was out the work was not covered..in fact unit was only covered with a Carrier outer shell..inside it was filed off serial numbers and actually probably no other warranty would have covered..TExas scam apparently with bad batch of pieced together a/ C.Same deal with the hot water tank, made fun noise..warranty did not cover that..we were not sure but we certainly had to call someone to come and charge us 570 dollars..on and on..no matter what the prob..plumbing etc..it is not covered..should be on the television advertisement...probably cover zombie attack..very unhappy with warranty.

7 years ago

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Judith Stapleton Middleton, ID

Customer support has been very favorable. I've had to use the service several times, and I got very good service. In my opinion, I think the providers that they pick are very good.

7 years ago

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Catherine Hatch Cedar Park, TX

My water heater went out. It was leaking all over the house, and I submitted a claim with the home warranty. They got in touch that same day with a plumbing company. The plumbers came out and it was such a situation that we needed a new water heater. They submitted a claim to the home warranty and the home warranty took care of it; it was no problem. The claim was super easy to do. They had a good price and they covered what I wanted them to cover. I haven't had any problems with getting them to cover the items that are covered under the contract.

7 years ago

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Verified Customer

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Greg Nielsen Chandler, AZ

My realtor chose it, I did not, but Customer Support was good. Our air-conditioning quit working, and I called them, and they gave me the phone number of the local contractor who came to fix it and then Landmark paid the claim.

7 years ago

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James Bell Tualatin, OR

As part of the deal I got in buying a home, the seller provided a home warranty, and they chose Landmark. Their customer support has been very responsive. We needed to re-key the new house and the customer service sent them out to do that.

7 years ago

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Verified Customer

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Patricia and Edward McDowell Glendale, AZ

It was a good experience that met my expectations. I just called them, told them I needed a plumber, they put in a dispatch ticket, and the plumber came out to fix the problem.

7 years ago

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Verified Customer

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Kevin Dagg Richmond, TX

As far as the telephone call center, the service has been good. We had one bad experience, but it wasn't Landmark. It was the provider; they didn't seem to know what they were doing. Besides that, Ii's a reputable company, and they did a good job.

7 years ago

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Verified Customer

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Paul Truelson Mesquite, NV

So far, it's been really good service. We've made 1 or 2 claims, and got them resolved. We did have a minor issue once, where our appointment was not processed due to some paper work mistake. They fixed the problem, so it was a minor issue. Besides that, we've only had positive feedback from them.

7 years ago

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Antonio and Maranda coriatony@yahoo.com League City, TX

We needed to add more Freon to our A/C, and I wasn't really excited with what they offer. It didn't really cover it, and we actually spoke to the maintenance guy who was doing the repair, and he told us how these companies aren't the best experiences. It makes it pretty hard for home owners to get stuff approved. I guess they aren't bad, but they're not great either. It's just average.

7 years ago

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Scott Case Clearfield, UT

My washing machine's computer board went out. They came over and replaced, then got it up and running again without a problem. Besides, the people I spoke to were easy to deal with. From my experience, they're a good company.

7 years ago

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Anonymous Nampa, ID

The only time I've had to use the warranty is when I had to the locks changed in my house, and things were fine. The representatives were informative, and they answered all my questions. Plus, their choice of contractor was kind of easy.

7 years ago

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Ralph McGahagin San Marcos, TX

I'm happy with the service. I've had to call their representatives already, and they've been very responsive. The service request was filled quickly, however, it's a complicated process to actually get to the service request.

7 years ago

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RL / SL St George, UT

It's been very good. I've had 4 claims, and they were able to solve all 4 in a timely manner. They have quality people and quality contractors. They fixed our problems within probably 45 minutes, so their timing on that was very fast. I would definitely recommend them.

7 years ago

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C.D. Scottsdale, AZ

I needed to use the warranty recently, when my air conditioning unit ran out, and they had somebody call me within 2 hours; in Arizona, that's critical. I do have to say that it was initially very difficult to reach them, but they solved the problem. It's been very good.

7 years ago

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Jon and Gail Coleman Las Vegas, NV

I'm not totally satisfied with their customer support. My A/C wasn't working, and they sent people each time I called them, and it was still not working. I had to pay a service fee each time. On top of that, they sent the same company over and over, because they said they had to take ownership of their problem and work. Finally, I called them and told them to replace it, but the person I spoke to said they'd send someone from another company. The person came over, and determined it just needed Freon, and the first company never diagnosed it properly! I ended up paying a lot to get it repaired. It's working fine now, but that was a terrible, frustrating situation. They should've refunded some of the service fees. Plus, they went up on their pricing this year, which also didn't make me happy. I wasn't totally happy with their service, and now I'm paying more for it.

7 years ago

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Glenn and Cynthia Colby Arlington, TX

It was offered through our mortgage lender. They've been good so far; we've only had to use them twice. One time a spring broke on our garage door. We called them and they had somebody come out here like the next day, and it was fixed.

7 years ago

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Verified Customer

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Rick Luzardo Chandler, AZ

We went with them because it's what our realtor recommended. Our experience with their customer support was very nice. I just called about my water heater, and they sent out a technician.

7 years ago

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Verified Customer

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Dean Bunkowske Chandler, AZ

The warranty was part of the sale of my house. Customer support was very courteous. They got to the point with my issues quickly. The garbage disposal went out and I called and they sent out a repairman right away, and they replaced the broken garbage disposal on that same day.

7 years ago

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Verified Customer

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Anonymous Frisco, TX

We used, right away, the re-keying services that they have. They were here the next day, re-keying the whole house. Plus, the representatives answer the calls very quickly, and schedule whatever is needed.

7 years ago

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Verified Customer

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Anonymous Tucson, AZ

Landmark sent a technician out right away, about the next day or so, when my AC blower went out. I actually had the part in my truck, so they were able to fix it pretty quickly. On top of that, the representatives have been pretty good.

7 years ago

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Verified Customer

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Christa Scott Chandler, AZ

They generally get back to you pretty quick when you request for help online. The problem I had was that they generally use smaller companies, or just one-man teams, and you can't find anything about these people coming to your house. Besides that, I'd say that during the day, the support team is fine. However, the support at night is lacking.

7 years ago

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Gary & Laura Curtis Clearfield, UT

The main reason we purchased Landmark Home Warranty was because they covered a rekeying on a new home that we bought. They were very nice people, and I was really pleased with the service.

7 years ago

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Troy Johnson Salt Lake City, UT

It was easy to work with their customer support; I got an appointment pretty quickly. Plus, the people they sent out to fix our A/C were very quick and helpful. They were very efficient and friendly when it came to explaining the problem.

7 years ago

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Verified Customer

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William and Wanda Curtis Kingwood, TX

Everything has been going perfectly well. There was one time that I sent an email request, and nobody got back to me, however, they did answer when I called. Overall, it's worked out very well for us.

7 years ago

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Cody Cameron San Antonio, TX

My A/C was not working properly, so they sent out a guy to recharge the coolant. Had I not used the home warranty, that procedure would've cost about $450. With Landmark, it only cost me about $250. I would only suggest that they have some kind of pamphlet that explains exactly how much is covered with each item. For example, the technician told me that Landmark only covered around $20 per pound of coolant that the A/C needed, instead of the whole thing. It would help to have this kind of knowledge before proceeding with anything else.

7 years ago

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Dave & Laura Innerbichler Eagle, ID

We needed air-conditioning service, so they sent out a company and a technician who did some checking. He refused to go into the attic, and there was a problem in the attic that was discovered later, so if he had gone there to begin with, it would have saved a lot of time.

7 years ago

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Tracy and Keith Gorseth Nampa, ID

We had to use our warranty for a heater that had to be replaced, and the service was good. They replaced it without a problem. They do a real good job, and do it right away. They get their Johnny on the spot!

7 years ago

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Gary Gonzales Boerne, TX

Everything has been good. The person they sent out to fix our pool pump ordered the parts that were needed, and replaced it. Besides that, we haven't had to deal with customer support.

7 years ago

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Kerry Dixon Ogden, UT

Our A/C went out during the summer, just when there was heat streaks. Landmark said that the best they could do is get someone out within 5 days, and that's the best they could do. I complained about it, but they would just say sorry. My concern was that if they even tried to do something better. Their customer service was just poor. Besides that, the technician was very knowledgeable, very good, and in fact, I had somebody come over to follow up on him. He was so much better than the person that came over, so as far as the quality, I'm pretty impressed.

7 years ago

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Joan Boise, ID

They don't respond right away, even though they say they will. We actually had a problem with our humidifier, and I called them to see if it was covered. After confirming it was, I explained what the problem was, and they had a guy come out and fix it. Unfortunately, the guy didn't know anything about that particular item, and I still had to pay $60 dollars for him to come over. On top of that, I called Landmark, and then they told me my item wasn't covered. It was just a waste of trip, a waste of money, and they couldn't get the right person to come over, even after I gave them a thorough explanation of what was wrong. I was not happy with the fact that I paid the money, and wasted a lot of my time.

7 years ago

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Verified Customer

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Yi Chen Pleasant Grove, UT

Their customer support was very good and responsive. They followed up well, and are pleasant to work with. Plus, the contract is good and in time. They communicate well and get the issues fixed.

7 years ago

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Deidric Cave Tooele, UT

I had the house re-keyed when I moved in, and they offered good customer service. Another time, the warranty didn't cover my leaky dishwasher, however, they put me in touch with someone that could fix it. Overall, it's been a positive experience.

7 years ago

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Gary Burke Twin Falls, ID

We needed to use warranty on our air-conditioner, and do the start up on it. What it needed was more Freon, and they were able to install it effectively. Speaking to their representatives was very good. They were on top of any incident that came up, and had it resolved very well.

7 years ago

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Susan Whitehead Cleburne, TX

The bottom of my pool filter cracked, so Landmark sent over a pool company to replace the filter, and everything went well. Also, customer support has been really good, and very prompt. They work to get somebody over that can help us, and I appreciate that.

7 years ago

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Loren Brown Casa Grande, AZ

They're timely, effective, and balanced! The ice maker in our fridge stopped working once. We called Landmark, they called the repair company, repair company fixed it, and problem solved. Simple as that! I'd recommend them to anybody.

7 years ago

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Richard Richards Houston, TX

We called them already because our air conditioner wasn't working properly, and they immediately took care of it. They chose a top rate provide to come out here and fix the problem, so that was good.

7 years ago

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Mike Arnold Austin, TX

Our kitchen faucet and the bathroom toilet was leaking, so we called them, and they sent out a person to take a look at it. They ordered the parts, fixed it, and payed for it. They did a great job, I haven't had a problem with them.

7 years ago

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Dustin Bakker Salt Lake City, UT

We've had to make 2 claims, and both times, within 2 days, they had someone with me that was scheduled to fix the problem for us. It was the furnace that had a dirty sensor, so he came in, fixed it, and that was that.

7 years ago

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James Yates Carrollton, TX

About a week before Christmas, our oven gave out, and they quickly brought us a brand-new oven before Christmas. They've been very responsive and very good. It's definitely been a very positive experience.

7 years ago

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David Bird Salt Lake City, UT

My oven had a problem with the coil, so I called them, and they arranged to have a local technician come over. He was here the next day, assessed the situation, and the following day they had the replacement part installed. All of them have been good! They've been very responsive when I've asked for assistance. I'm generally happy with them.

7 years ago

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Gary Chavez Katy, TX

Everything has been great so far, including their representatives when I called. They're really courteous. The only time I wasn't happy with them was the first time I had to use it. They gave me a number to call, and the guy barely spoke English, and I don't think he understood what I told him.

7 years ago

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