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Home Warranty, Inc.

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3.2

Overall Score

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LAST UPDATED: June 21st, 2024

Home Warranty, Inc. was founded in 1999 and is headquartered in Rock Rapids, Iowa. The company offers three warranty plan options, as well as coverage options for home sellers. Unfortunately, the company is rather vague regarding information on pricing and coverage.

Continue reading to learn more about this company or jump down to read Home Warranty, Inc. reviews from real customers.

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Pros

  • Various Plan Options
  • Surge Protection
  • 24/7 Customer Service
  • Pre-existing Issue Coverage

Various Plan Options

Home Warranty, Inc. offers plans for current homeowners, those who will be putting their home on the market, real estate professionals, and new homebuyers. The company offers a free 30-day program for homes that are entering the market as a way to help the sales process go more quickly for both homeowners and real estate professionals alike.

Surge Protection 

To protect your electronics and appliances in the case of a power surge, Home Warranty, Inc. offers the SurgeShield Protection Program. Starting at $7 per month, the SurgeShield program offers protection for most motor-driven appliances, and you can cancel coverage at any time.

In addition, Home Warranty also offers the SurgeShield Protection Bundle Plan, offering protection for electronics in addition to appliances. Electronics coverage cannot be purchased separately, so if you are interested in coverage for your electronic items, you will have to choose the bundle plan.

Most home warranty companies don't offer surge protection options, so if you are looking for more extensive coverage for your home appliances, systems, and electronics, Home Warranty's plans and surge protections could be a good choice for you.

24/7 Customer Service

Unlike some of its competitors that only have customer service agents available during regular business hours, Home Warranty, Inc.'s representatives are available 24 hours per day, seven days per week to help connect customers who need help when their system/appliance breaks down outside of business hours.

Pre-existing Issue Coverage

Unlike many competitors, Home Warranty, Inc. includes protection for issues that are often labeled as pre-existing by other providers. In order for an otherwise pre-existing problem to be covered, the home must have passed an inspection without the inspector reporting a problem with the system or appliance. In this case, the repair is covered by Home Warranty, Inc. 

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Cons

  • High Service Fee
  • Not Available Nationwide
  • Lack of Coverage and Pricing Transparency
  • Home Warranty, Inc Reviews

High Service Fee

Home Warranty, Inc. has a $100 service for any service calls, parts, or labor. This service fee is higher than you will see with many other home warranty companies — the industry average service fee is $65.

Not Available Nationwide

Home Warranty, Inc. is not available in the following 11 states:

  • Arizona
  • California
  • Florida
  • Hawaii
  • Maine
  • Massachusetts
  • New Hampshire
  • New York
  • Nevada
  • Oregon
  • Washington

Lack of Coverage and Pricing Transparency

Much of Home Warranty, Inc.'s published material online is vague, with customers reporting difficulty differentiating which information matches which plan. The company does not publish sample pricing for its policies, unlike many of its competitors.

Home Warranty, Inc Reviews

Home Warranty, Inc. reviews are currently limited on Best Company, but the majority of reviews are 1 star. Unsatisfied customers typically mention frequent claim denials and unreliable technicians.

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The Bottom Line

Home Warranty, Inc. offers a variety of warranty plans, including surge protection, and coverage for appliances and services with pre-existing issues or concerns.

Added transparency and increased clarity would benefit prospective and current customers. In comparison, many of the company's competitors are considerably more transparent in exact coverages, products, and pricing than Home Warranty, Inc.

View Best Home Warranty Companies

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Star Rating

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1.4

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45 Reviews

Review Breakdown

5 grade

16%

4 grade

2%

3 grade

0%

2 grade

0%

1 grade

82%

Sentiment Criteria

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Joe H

Absolutely a waste of money and time. We bought our warranty at the time we purchased our home. We got every option they offered to attempt to purchase some peace of mind.... wasted. Our ac unit failed and we received a quote of 2300 to repair the unit we filed our claim & were offer $412. They applied 2 separate deductibles for the same unit due to 2 parts needing to be replaced. When I called them a supervise asked me to provide them with parts numbers (waste of my time) saying he would review the claim and offer more of a reimbursement. I ensure up replacing both systems and never heard back from them. After 2 months of waiting, I called back and recieved another promise of a call back.... never received that so fast forward another week and another call and I was told someone had called (no) and another person would call back. Finally revived that call back only to get told they over paid use on the first estimate by 25 dollars. Well that was a wasted $1149 ... The worst phase Dave yourself the frustration and time and don't use them.

1 month ago

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Rhonda Littlefield Urbana, IL

We are Keller Williams Agents and have recommended Our Rep, Adam P, for 100's of home warranties. He has always there to go to bat for us and our clients. Home Warranty Inc has saved us thousands of dollars over the past 17 years!!

7 months ago

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Arianna Martin

Was a waste of time, energy, and money. Save your money and put it into a savings account instead. They try to figure out how to get out of helping to fix the problem, leaving you high and dry.

1 month ago

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Karl K Schererville, IN

We moved into our house two weeks ago, used the dishwasher 2-3 times in the first week nd then noticed it stopped mid cycle with drainage issues. My wife contacted HWI to get service and have the issue resolved. After diag, pump required replacement. My wife called HWI and the lady on the phone told her that since she told the first person she contacted that the dishwasher was not working after being asked a very vague question, they documented it as it not working since the day we purchased the house and would not be covered. The entire situation was extremely upsetting to my self and my wife. This company is a scam, they will trap you into denying claims with simple questions, or wording and make it seem like their claim denial is complete sufficient. We had a home inspection completed, showing it was working, now we are in limbo until they review the initial call in. Don't waste your time, patience and definitely your hard earned money on this scam of a company. They will steal your money and leave you hanging when you're in dire need.

5 months ago

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Katie Shimer Chicago, IL

I paid $400 for a warranty for my 2flat in Chicago. I was worried about the furnace in one unit. My tankless water heater went out and I forgot I had this warranty. I called them while the plumber was replacing the tankless with a traditional gas water heater. I told them the ignitor had gone out on the tankless but I just wanted to replace the whole thing as the tankless was old and a weird brand. They paid me $200 for the price of the ignitor and I used it to offset the cost of my new water heater. I was happy with that response.

4 years ago

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Christie Roe

This company is a sham. They will only cover half of the necessary repairs needed for a refrigerator stating "We only cover what caused the damage, not the damage caused by the failure". Imagine if your wheel failed and your car was totaled, but insurance only covered the wheel. That is what this company does.

5 months ago

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Luke Ebeling Marietta, GA

Wish I could give zero stars!!! I spoke to Ron on the phone and he was immediately combative out of the gate. This company’s motto is “people serving people” but their employees have apparently never heard the motto. An unbelievable lack of professionalism. Good luck submitting a claim because they’ll just work to pay you nothing on it

5 months ago

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Mari Mar TX

I would not recommend this company, they are a scam! You buy the highest plan to find out they will not cover a service that is mostly covered with other companies. Requested money back, was told would take almost a month to get to my request for my full money back. Had to file a Better Business Bureau complaint. Save your money and just get another company.

7 months ago

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Billm-i

Purchased a house and it came with a warranty. I added extras to the warranty for more money out of pocket. I had two issues in 9 months of owning the home. One was plumbing and the other one was my air conditioning. I paid extra for the deluxe coverage on an air conditioning unit. It began to run but blow warm air. I called to file a claim. Set up an appointment with a tech and he came out and inspected it. He found it needed freon and that had a leak. The warranty would only cover $20 for freon Period. That's with the better coverage without it it would not cover it at all. The freon was like $200 per pound since it's an old type of freon. My deductible was $100 so they covered zero of the 500.00 nothing for 5ge service call nothing for the diagnosis and only 20.00 for freon. They were not going to repair the leak unless it leaked out again. It also had to leak out more than a certain percentage for them to cover it and then it would still need to be inspected to see it if it was a failure that failed and was covered. The plumbing issue I had was a corroded drain and it leaked. There was also a crack in the pipe at the trap. It also was not covered they said it was probably frozen and that's why Iit cracked and corrosion or freezing is not covered. Seems to me the warranty is pretty much Useless! It will not cover anything even though it says it does there's always a fine print. In my opinion,You're better off taking the money and putting it in an account and saving it for something that breaks it might not cover all of it but it's better than throwing it out the window on a warranty company that basically will find a way out of paying anything towards your repair. This is all my experiences and my opinion you can do what you like just my suggestion.

11 months ago

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Chris Lawrence, KS

I am a landlord and have this policy on several properties. My last issues were two units had heater problems on the same day I called my service man got the repairs approved and paid 2 Days Later excellent service

5 years ago

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Kate Elisabeth Alamo, TX

Have had a warranty on three different properties and have not had any issues. They are quick to answer the phone and assign a contractor to help me. It is important to review the coverage and know what you are buying.

6 years ago

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Melissa D. Aberdeen, SD

Denied our claim on our malfunctioning air conditioner by saying we "should have known" it was faulty when we bought the house. The first A/C tech who came out told us he wasn't worried about it, so I'm not sure how we were supposed to know. You're better off putting the premium money in a savings account and covering repairs yourself.

8 months ago

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Ansel Embry

To these people everything is preexisting even if it passed the home inspection. They will not honor their commitment. Period. As soon as I made the request they immediately looked for ways to deny my claim. And even though it clearly stated in the home inspection that the appliance worked as it should when we bought the house they turned down even looking at the problem issues.

8 months ago

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John

Do not use this company, period. I spoke to a rep thinking they would help me through the claims process. Instead, they recorded my call nit-picked all of the answers I gave to vague questions, and then denied my claim. My dishwasher had an issue just a couple weeks after closing on a new home. And it worked fine and was approved during the home inspection. Ron is listed on this site several times. Not only was he rude and condescending, he is combative and did not even want to see signed and dated documents that proved the dishwasher worked at different points in our home buying process. He chose to jump to conclusions in order to deny my claim. It was unbelievable. This company is a sham!

1 month ago

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Bryce Mercer Lee's Summit, MO

I recently had an unfortunate experience with Home Warranty Inc. that left me extremely disappointed and frustrated. The way Ron, one of their representatives, handled my claim was nothing short of condescending and rude. To begin with, my claim was submitted well before the expiration of my warranty, giving the company ample time to address the issue. However, it took Home Warranty Inc. a staggering six weeks to even acknowledge my claim, leaving me in a state of uncertainty and frustration throughout this extended period. This delay was entirely on their part, and it was incredibly unprofessional. When I finally managed to get in touch with Ron regarding the status of my claim, his attitude was dismissive and unsupportive. Rather than offering any semblance of understanding or empathy for the considerable delay on their end, Ron instead chose to be condescending and rude. He made remarks insinuating that I should be grateful they were even considering my claim, which was an unacceptable way to address a paying customer. What further aggravated the situation was Ron's attempt to belittle the value of the item in question. Instead of conducting a fair assessment or consulting with me about the specific details, he simply looked up a similar item on eBay as a basis for dismissing my claim. This disregard for thorough investigation and the arrogant assumption that eBay pricing reflects the true value of an item was deeply disappointing. Home Warranty Inc.'s handling of my claim, particularly through the unprofessional conduct of Ron, has left a lasting negative impression on me. As a customer, I expected to be treated with respect, understanding, and professionalism. Unfortunately, this was not the case, and it has severely impacted my trust in the company's ability to provide quality service. I strongly advise potential customers to be cautious when considering Home Warranty Inc. for their needs. The dismissive and condescending attitude displayed by Ron, combined with the significant delay in addressing my claim, is indicative of a lack of commitment to customer satisfaction and professionalism. I am now left with a bitter experience and the realization that this company does not prioritize their customers' well-being. In light of this disappointing encounter, I cannot recommend Home Warranty Inc. and suggest exploring other options for your warranty needs. Quality service and respectful treatment should never be compromised, and unfortunately, this company failed to deliver on both fronts.

1 year ago

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Kassidy Conway, AR

As others have said, I’m only giving one star because I can’t make it zero. They are rude and will do everything they can NOT to cover anything. We had 2 electricians come out and give the same diagnosis for our faulty electrical panel (had to pay the service fee out of pocket), but they weren’t satisfied and said we’d have to get a company they recommend to come out but we would be responsible for the full service charge for that as well. The company they recommended told us that arcing wasn’t dangerous and we could turn our power back on without worry. Needless to say we are not using that company. We’re having to pay for the full repair out of pocket.

1 year ago

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Marlee Cooper IL

We have had a very negative experience with Home Warranty, Inc. We recently bought a house. We were extremely grateful we purchased the warranty when our dryer stopped working after us being there 5 days. However, based on the experience so far, we are seriously questioning if this warranty is worth it. We called right away when our dryer stopped working. They opened a claim and gave us the name/number for the maintenance company to contact. It took the company 6 days to be able to inspect the dryer. Once they came out, they were very nice and professional. The maintenance company advised that due to the cost of parts and labor, they are recommending the dryer to be replaced. They advised we should have a call by the end of the day and be able to go dryer shopping. We attempted contact, and it was 2 days later we finally heard from Home Warranty, Inc. They advised us they would give us $250 towards a replacement or repairs. Based on what the maintenance company advised, thay would not cover the cost for repairs, and it sure wouldn't cover the cost for a replacement. This was upsetting information. I reached out to Home Warranty, Inc. to get more information and clarification. The first level employees I spoke with were polite and professional. They were only able to handle within the scope of their position, which is understandable. My call was escalated to Manager named Scott. That was were the negative experience really kicked in. I personally work as a Manager for an insurance company, so I am familiar with his type of role. I will also fully admit that I was not the easiest person to deal with, but I never yelled, used foul language, or made inappropriate comments. He started with a long explanation of how they determined the $250. I advised I wasn't even necessarily upset about the amount they determined. I explained my question was why are they ignoring the recommendation from the maintenance company they told us to use. The maintenance company recommended replacement instead of repairs. Scott continued to explain they will play for the cost of repairs, and continually failed to answer my question. He finally said they would only replace the dryer if the cost of the repairs exceeded the value of the dryer. I asked if that was stated in the policy, and Scott stated yes. I clarified and said "it states in your policy that the repairs have to exceed the value of the item for you to replace it". He said yes and offered to read the policy. He then read that portion on the policy, and there was no mention of repairs having to exceed the value. I stated that I didn't hear him mention it as he was reading the policy. I asked again if it was in the policy. He again said yes. I stated the policy you just read to me did not mention it. He then said, well... it's up to our discretion. I said oh, okay... so it's not in your policy.... so you lied to me. He became very upset by my comment. I wasn't trying to be rude, but you knowingly gave me incorrect/false information. Call it what you want, that is not appropriate. Scott then offered to get me to his supervisor Ron, I agreed. He came back and said Ron was on the phone, but I could send an email in to the company with my complaint. I requested to wait on hold to get faster resolution. He proceeded to tell me that was not an option. I would now have to send in a written request and explain how they violated their policy. I explained that didn't seem fair that now I have to comb through the policy to prove they are violating it. He stated he did everything he could and this was my only option. I advised this was not fair treatment, especially after I had just been lied to. He became very upset by my comments, refused the let me speak (he kept talking over me), then hung up the phone on me. I would like to point out again, that I never yelled, used foul language, or made inappropriate comments. I spoke with her maintenance company again, and they stood by their statement that the dryer should be replaced. This being the maintenance company chosen by Home Warranty, Inc. I called back to Home Warranty, Inc. I was finally able to get my call escalated to Ron (Scott's Manager). He was professional, as was all the first line handlers were. I thanked him for taking my call. He allowed me to explain my situation, and seemed fairly understanding. He stood the statement of giving us $250 for replacement or repairs. However, he provided us with another company who could get the repairs completed for that amount. I advised I didnt care who did the repairs as long as they were done well and safely. We were able to get an appointment set up with the new maintenance company, and hopefully that will go well. The new maintenance company was very polite and professional as well. My biggest issue is how this entire situation was handled. It took so long for us to get any resolution. Being told we could only have $250 for repairs or replacement, when that would not cover the cost of either (we also already paid our $100 deductible). Having to spend hours on the phone and escalate it up several levels to finally be given a maintenance company that can complete the repairs at the price they are quoting. Not to mention my horrid conversation with Scott where he was unprofessional and lied to customers. The jury is still out on whether this warranty was worth it.

1 year ago

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ACC electric

After reading the reviews i see now why they have no network our company did 3 service calls each time we followed protocol called in thier rep told us to proceed with repairs no metion of limits or conditions we completed work advised customers we would bill home warranty for our service finally after resubmitting invoices and calling their rep ron said they were not paying the amt charged and was lucky they would even pay minimum on electrical questioned him about the reps conversation asked him to review what was said since they record calls he wouldnt elaborate only said his rep never agreed to that even though i had him on speaker with cust present to valadate the trans action this company is very unethical in its buisness i would NEVER do buisness with them!

1 year ago

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Steve Kruger Dell Rapids, SD

We had a problem with a couple of our oven burners going to high heat when set on low and Home Warranty Inc. was contacted to make a claim. They said to use anyone but Doug's Appliance. A technician came out from another company and said due to the age of the oven and the cost of parts it wasn't worth fixing since there would be problems with the other burners down the road. He gave his estimate to the agent on the phone. Home Warranty wanted a second opinion from none other than Doug's Appliance. Home Warranty Inc had Doug with Doug's Appliance reach out who was extremely rude. He asked how there could be more than one problem with burners and was more concerned about when it started than actually fixing the problem. I then got the run around about not using certified glass top cookware as if that was the cause. Doug does all of Home Warranty Inc second opinions on appliances in our area. It was apparent he worked for them and not the home owner. I spoke with management requesting another company come out since he was rude and I didn't want him in our home. I was told they had the right to pick who they wanted to perform the repair per our contract and they chose Doug. A couple months later the other burners failed and did the same thing. The first technician was right and the stove should have been replaced. Home Warranty Inc. chose to cut corners and went with a repair man who is in their back pocket. We ended up buying a new oven while still having the home warranty. I can't say how frustrating this is because the people that buy home warranties need it and can't afford to buy new every time something breaks. I highly recommend having nothing to do with this company. From what we were told when the policy was sold to us and what is was when we made a claim were two completely different things. Very disappointed!!!!

1 year ago

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Melissa Hudson Hampton, VA

I gave them one star because that is the minimum I could do. I called them because my dishwasher went out and within a week of that, the burner on my stove. When I called Home Warranty, I was told to find a technician to come out and diagnose the issue since they didn't have any specific recommendations. I called GE, the manufacturer, and had their technician come to my home and give diagnosis and repair details. They agreed so after the parts came in, GE came back out to install the parts. The total bill for the stove was $331 but the most they would cover is $195 because they felt GE charges more than they are comfortable with. The supervisor proceeded to tell me that I should have found wholesale parts elsewhere, but this was not recommended during my initial phone call when they told me to find a technician of my choice. I guess they expected me to have Billy Bob from Egypt to do the repairs instead of the manufacturer? Then came my dishwasher. The technician said that the problem was severe enough to where they could not service it and a replacement was recommended. Of course, on a $450 dishwasher, the max home warranty would pay out is $250, and that is only after I buy a new dishwasher and send the receipt. Keep in mind, no one in the company accepts accountability and they do not give out last names, instant red flag. I have had other home warranty services and none are like this, this company is by far the worst. I will be renewing my warranty with a quality competitor. I was within days of my warranty expiring, and they couldn't have cared less about loosing my business. Buyer beware..

1 year ago

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Rosey G Fort Dodge, IA

This company is a scam. We had an issue with our fridge. I called to ask clarifying questions about the contract that said we had a $1,500 repair cap on COVERED parts. I was told we were responsible for the $100 deductible for diagnostic fee to get the technician out. Okay, fine. I then asked, "Hypothetically, if the broken part is a COVERED part and not an excluded part, and it's determined it's a $1,000 repair, is that free since it's under the $1,500 cap? Or do we pay another $100 deductible?" I was told they weren't allowed to do hypotheticals because pricing varied on the diagnosis and that depending om the type of part, there would be different pricing they'd charge us. I said "My contract says which parts are excluded, so everything else is covered. Assumed its NOT an excluded part and IS covered, is the repair free? We're assuming your tech determines it's $100 covered under my contract. Is my repair free if it's under $1,500?" And they kept saying they could not answer that and that I needed to pay $100 and then we could go from there. I told them I didn't want to pay $100 and then have a technician give me a $1,000 bill they wouldn't cover if I just could have bought a new fridge. I wanted to see if it was even worth it to spend the $100, because I wanted confirmation my reoaur would be free if it was covered, and they wouldn't budge without $100, along with the promise that it all depended on the diagnosis. It wasn't accurate that all covered parts are covers. Absolute scam company. Do NOT purchase.

1 year ago

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Ryan Hess Stillwater, OK

The company does not respond in a timely manner, the warranty amounts are not transparent, and the service people are unhelpful. After filing a claim, we did not hear back from Home Warranty for multiple weeks. We had to call in multiple times to eventually speak with someone. We asked the service member, Ron H, why they were only covering half of the invoiced amount. Ron replied in a condescending and unhelpful manner that they set reimbursements based on their 'expected' costs. When we asked Ron to elaborate, he reduced the amount covered by $200. After asking why the reimbursement was reduced and why he was being adversarial, he threatened to further reduce the amount. I would never want to deal with Ron H or this company again.

2 years ago

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Dennis Huguenard Mason, OH

Stay away from this company!!!! I had been with this company for 4 years. My AC went out so I called to start a claim. I was instructed to call a service tech. I had a licensed service tech come out and looked at system and determined my unit was 28 years old and all the Freon had leaked out. He recommended it be replaced and since the unit had been working the week before, that a bad leak had occurred, parts were no longer available, and was not worth putting money into it. It had already exceeded its lifespan. Home warranty said I needed to top off Freon to see if it would leak out. I called another licensed service tech and he determined the furnace was shot also, and beyond repair. He told me it would cost another $500 to fill Freon, as this was the old type Freon (expensive type) and was bad for the environment. This cost is not covered by home warranty. After 2 licensed Techs recommended replacement, home warranty's comment was they didn't care what recommendation was. There are many loopholes in the contract so stay away!

2 years ago

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Jimmy Jones Gainesville, VA

Save the money to cover the repair yourself. One claim in two years. Our 25+ year old AC was not blowing cold air. We had techs come our and say that topping off with R22 was a waste of money for a unit so old and they wouldnt do it since the EPA phase out went into effect. HWI told us we need to top off first to see if it is leaking. I Called another tech and they wouldn't top off either since it was not ethical for them to waste our money doing so on a unit that is on its last leg. HWI spent all day calling techs in our area just to find one that said they would do it for $225 a pound which would come out of our pocket since they only cover $20 a pound. HWI is a scam. All the premium money you pay goes towards the business upkeep of denying your claim and profits for the sleazbag owners. They can take that renewal notice and shove it up where their soul used to be located. I hope their building collapses and the insurance doesn't cover it.

2 years ago

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Andrew Meyer East Peoria, IL

My furnace has been broken since Monday morning. The HVAC tech was out Monday evening and spoke to warranty. I did not receive any communication regarding status of claim until I called Tuesday afternoon when they said it was in the "follow up pile." One would think that a furnace in November would be a priority item. Today still no communication from warranty until calling this afternoon to discover that the claim was closed since the part is "covered under manufacturer warranty." This was never communicated to me so that I could make arrangements to get a new furnace or attempt to contact manufacturer. The HVAC tech told them that the warranty does not transfer to a new owner when he gave them a diagnosis on Monday and I told them that today. Just received a follow up call and was told "the carrier website says the warranty does transfer to a the new homeowner its just a shorter period so you have to go through them" I guess Home Warranty Inc, pays their staff to visit manufacturer websites to get out of paying claims. They have time to do this, but not actually contact their customers. Additionally, no where on warranty coverage does it state that they will not cover items that are covered under a manufacturer warranty. It is now almost 5pm the night before Thanksgiving and I will still have no working furnace. No help whatsoever.

2 years ago

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Kinzey Sebben Milwaukee, WI

I called about an issue with my water heater Tuesday night. They told me that they would send someone to look at it and I would have to pay a $75 deductible to the people that came to look at it. Wednesday the people come look at it and call the warranty place to tell them the problem. I then get a call from Home Warranty stating that our claim was denied because this took place within thirty days of living in the house (we were on our 29th day when the water heater took a crap). Although this is very frustrating, I get it. But my issue was that even though the warranty did not cover anything I was still charged the $75 deductible. I called the Home Warranty back and explain this to the guy that had denied us the warranty and he informed me “The $75 is just a credit towards the service bill”. So basically when it came down to it he just twisted his own words to change this $75 from a “deductible” to a “credit” just to try to screw me out of my money. I then asked to speak to a supervisor, I was told they would call me back. Three hours later still no call so I call again and was told a supervisor would call me back in 30 minutes. Two hours later still no call. So I try again the next day, I finally get through to a supervisor and he tries to tell me the same thing as the guy who denied me. I had to argue “I have a paper right in front of me stating ‘$95 service fee and $75 Home Warranty Deductible’”. I was told if I email a copy of this paper in I will be credited back the $75 but at this point I wouldn’t believe it until I see it. Another problem I have with this whole situation is they should have told me when I called Tuesday that we were within our 30 days so none of this would be covered. I shouldn’t have had to have someone sent out to the house if they knew no matter what the issue was it wouldn’t be covered. We already knew that we were going to need a new water heater so had I known all this we would have just went and bought one and put it in instead of paying $170 to a company to tell me something I already knew. This place has very very bad customer service, very rude employees and are just not willing to work with you at all and do not truly care about their customers at all.

3 years ago

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homeowner75 Chevy Chase, MD

No information about "emergency" service when called on a Friday evening when water heater went out in January and snow was coming. Rep said she didn't know anything about how much I'd be charged if I was transferred to the dispatcher. Left two messages. Waited until Monday morning. They still didn't call. I called them with three estimates all saying a 22 year old water heater needed replacing. The gas control valve failed, and none of the companies said they'd replace it because of the potential issues with tinkering with such an old water heater; all three said the tank needed replacing. Despite all three estimates, Home Warranty Inc. (Ron) was extremely argumentative saying he needed a specific diagnosis in order to replace, even though a water heater is on the list. Ron said it would only cover parts. So, any plumber would need to first replace this part on a 22 year old water heater, then continue spending time trying to figure out what else was wrong with the water heater. None of the three plumbing companies would do this, saying it was not worth their time and more importantly could lead to serious damage because of the age of the water heater and all said it was recommended protocol to replace. Then Ron said in that age of a water heater, if there's sediment, that's excluded, and there likely would be, so then they don't have to cover it regardless. Home Warranty Inc. has thus far refused to be of assistance, and my six-year-old child and I have had no hot water for four days. WASTE OF MONEY and HEADACHE!!!! DO NOT USE!!! NOTE, Look online for best home warranty companies. They are NOT in top lists!!! The fact that they list it, given the exclusions, and way Ron wishes to twist things, is a total joke. They WILL NOT REPLACE A BROKEN WATER HEATER. SAVE YOUR MONEY!!!!!!

3 years ago

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L F Wichita, KS

Paid premiums for 2 1/2 yrs over $600 per yr and the first time I called to file a claim on my A/C I had their HVAC professional look at it and stated my coil is leaking and needs to be replaced. They told me they are a repair company not a replace company and wanted me to fill it up with the old RF 22 coolant (environmentally unsafe) at my expense of around $500. (The HVAC told them this will not fix the problem and leak the refrigerant out again). They said if it does leak again they would fill it next time but told me it would come out of my cap limit of $2500 so basically it would of dropped what they would cover to under $2000 so they really are not paying a thing! This is a con job warranty. They will remind you annually to pay your premiums tho!! STAY AWAY FROM HOME WARRANY INC. from Iowa!!!

5 years ago

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dissatisfied customer Waxahachie, TX

I have contacted Home Warranty Inc., for at least three different types of service on the home I purchased in late March 2018. Each time I call to request service I am told that there is not a contracted vendor for that particular service in may area. I am instructed to call the vendor of my choice and pay for the service up front if the vendor will not bill HWI. I have yet to find a vendor who will bill HWI. I am also instructed to have the vendor call HWI prior to making any repairs so that HWI can approve or deny the cost at that time. That seems reasonable, though HWI has yet to approve any repair on my home. I have either been told up front that the repair will not be covered or repair coverage has been denied after an HWI representative speaking with the repairman. My complaint is with regard to HWI's lack of a vendor network to serve may area in Ellis County, Texas. Home buyers need to be aware of that prior to selecting HWI. There is apparently not even a suitable HWI vendor network in the South Dallas market that could be dispatched to homeowners in Ellis County. I see that as a problem because the homeowner is left to pay up front for repairs and wait for reimbursement from HWI. I finally reported this service issue to my local Century 21 agency today in an effort to help future homebuyers in this market area. I've not run into this with any home warranty company before.

5 years ago

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It's for YouTube Pretty much Bowling Green, KY

Don’t waste your time. The techs they recommend will only ever offer repairs and they will come out twice a month every month until the last and most labor intensive repair “warranty doesn’t cover labor”. Offered 300 dollars for 2300 dollar repair. After begging begging begging for help with replacemebt unit as the AC people have come out LITERALLY twice a month every month for 7 months

1 year ago

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Jen Kaiser

We have had two claims. The first was a microwave and they wouldn't cover the service fee to have a tech out to tell us it was broken which we live in the country so the fee was $250. The microwave was older than 5 years so they wrote off the microwave as unfixable and gave us $150. Second issue was our furnace could not keep up with negative temps. They claimed this was not covered because I misspoke and said I believed this was always an issue with the furnace. Own a home for 6 months and find out they won't cover the furnace. Awful company

1 year ago

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Elena Baker Punxsutawney, PA

Terrible company. Tries to get out of anything they can. For example, dryer was destroying clothes due to rust inside the drum of an old dryer. Rep said the "paint" wasn't covered therefore they wouldn't accept the claim. Ron the supervisor was the one I spoke too who just repeated the same thing, had no empathy and wouldn't help or listen. Go with another company. This company doesn't care about providing coverage for appliances when you need it.

1 year ago

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B H Ashburn, VA

What a complete waste of money this has been. I paid out of pocket when I bought my home, they pay nothing, it is their business model. I've had three legitimate issue with my home since I bought it two months ago; I had a furnace problem; they would not pay, a plumbing issue; they would not pay, an electrical issue; their recommended electrician did not show up for the repair appointment. I am demanding a refund.

1 year ago

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Megan Chicago, IL

This is my first time having or trying to use a home warranty. It was purchased on my behalf when moving. After calling and opening a claim I was told at time of service it was not part of the warranty. I would not have had a repairman come out in the case. After escalating I was accused of filing a false claim. With any policy the customer should be given guidance as to what is covered or not covered. Very disappointed in the outcome.

1 year ago

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Robert Craver Lufkin, TX

This company will look under every rock to try and deny your claim. A small $700 claim took away countless hours of arguing, waiting for call backs, and frustration. Even my electrician was floored at them questioning his expertise. They missed several call back times, denied a claim based on "pre existing" all over $700. I hope they loose 10+ consumers due to this review. Oh if you want to cancel you must submit it in writing. Don't worry they will take ages to process it as well...

2 years ago

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Talia Bloomington, IL

They cover next to nothing of the cost after they make you pay the deductible. Also, I had a claim open on my dishwasher, the technician they called to fixed it completely botched the job. My warranty expired a couple days after he made the problem worse, but they refused to do anything or try to help a problem that their technician made WORSE if the first place. Even if my warranty expired, they should have stood by the problem initiated well before it expired. They were way rude and unhelpful on the phone too. Very bad customer service.

5 years ago

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Michael Peoria, IL

I would not deal with this company again if my premium was $0. Timeliness in not in their vocabulary. And the contractors they work with are just as bad at being on time or even showing up at all. They really could care less when your problem gets fixed, but they immediately call when your payment isn't there on time.

5 years ago

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Kristen Smith Corpus Christi, TX

Great company really picked up where my other company failed me the coverage and staff are great best plans around .the coverage is the best around.

2 years ago Edited January 18, 2023

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Fernando

Fast friendly service. A lot cheaper than fixing the repairs on your own. They sent someone out and to look at my heater within 2 days.

2 years ago

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Debbie Reed

Our AC broke a few months after we moved in. This warranty company reimbursed us only $1,000 for our new unit which cost $5,000. You can do the math!

6 months ago

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Marie Pentel Ozark, MO

Denied all our claims stating the warranty doesn't cover our particular needed repairs or we'd need to pay for additional coverage. Waste of money!! Don't even bother with this awful company.

1 year ago

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Melinda Koen Star, ID

This HOME WARRANTY company gets zero stars. After moving into my new home and filing several claims, they will do anything to scam you. They cover absolutely nothing. Run, don’t walk. They will cover nothing.

2 years ago

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Toni Lucas Minneapolis, MN

This company has been wonderful to work with and are always on top of it. I highly recommend!

2 years ago

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Joe O'Connell Hoffman Estates, IL

Jeff was super helpful, answered all our questions, and got us easily set up. He made a complicated process understandable.

1 year ago

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Denice Johnson St Louis, MO

This company covers as little as possible. They're more than happy to take your money but have limited coverage. Definitely will not be renewing this contract. What a scam!

1 year ago