Home Warranty, Inc.
Is This Your Business?1.7
3.2
Overall Score
Author: Kalicia Bateman
Home Warranty, Inc. was founded in 1999 and is headquartered in Rock Rapids, Iowa. The company offers three warranty plan options, as well as coverage options for home sellers. Unfortunately, the company is rather vague regarding information on pricing and coverage.
Continue reading to learn more about this company or jump down to read Home Warranty, Inc. reviews from real customers.
Top Ranked Companies
Pros
- Various Plan Options
- Surge Protection
- 24/7 Customer Service
- Pre-existing Issue Coverage
Various Plan Options
Home Warranty, Inc. offers plans for current homeowners, those who will be putting their home on the market, real estate professionals, and new homebuyers. The company offers a free 30-day program for homes that are entering the market as a way to help the sales process go more quickly for both homeowners and real estate professionals alike.
Surge Protection
To protect your electronics and appliances in the case of a power surge, Home Warranty, Inc. offers the SurgeShield Protection Program. Starting at $7 per month, the SurgeShield program offers protection for most motor-driven appliances, and you can cancel coverage at any time.
In addition, Home Warranty also offers the SurgeShield Protection Bundle Plan, offering protection for electronics in addition to appliances. Electronics coverage cannot be purchased separately, so if you are interested in coverage for your electronic items, you will have to choose the bundle plan.
Most home warranty companies don't offer surge protection options, so if you are looking for more extensive coverage for your home appliances, systems, and electronics, Home Warranty's plans and surge protections could be a good choice for you.
24/7 Customer Service
Unlike some of its competitors that only have customer service agents available during regular business hours, Home Warranty, Inc.'s representatives are available 24 hours per day, seven days per week to help connect customers who need help when their system/appliance breaks down outside of business hours.
Pre-existing Issue Coverage
Unlike many competitors, Home Warranty, Inc. includes protection for issues that are often labeled as pre-existing by other providers. In order for an otherwise pre-existing problem to be covered, the home must have passed an inspection without the inspector reporting a problem with the system or appliance. In this case, the repair is covered by Home Warranty, Inc.
Cons
- High Service Fee
- Not Available Nationwide
- Lack of Coverage and Pricing Transparency
- Home Warranty, Inc Reviews
High Service Fee
Home Warranty, Inc. has a $100 service for any service calls, parts, or labor. This service fee is higher than you will see with many other home warranty companies — the industry average service fee is $65.
Not Available Nationwide
Home Warranty, Inc. is not available in the following 11 states:
- Arizona
- California
- Florida
- Hawaii
- Maine
- Massachusetts
- New Hampshire
- New York
- Nevada
- Oregon
- Washington
Lack of Coverage and Pricing Transparency
Much of Home Warranty, Inc.'s published material online is vague, with customers reporting difficulty differentiating which information matches which plan. The company does not publish sample pricing for its policies, unlike many of its competitors.
Home Warranty, Inc Reviews
Home Warranty, Inc. reviews are currently limited on Best Company, but the majority of reviews are 1 star. Unsatisfied customers typically mention frequent claim denials and unreliable technicians.
The Bottom Line
Home Warranty, Inc. offers a variety of warranty plans, including surge protection, and coverage for appliances and services with pre-existing issues or concerns.
Added transparency and increased clarity would benefit prospective and current customers. In comparison, many of the company's competitors are considerably more transparent in exact coverages, products, and pricing than Home Warranty, Inc.
