Fixd Repair, part of Cinch Home Services, offers home warranty and repair service plans, connects users with vetted and rated service providers, and provides easy scheduling, contact, and follow-up. You don't need to have a warranty plan to use this service and you can schedule non-warranty services easily through the online and mobile platforms as well.
Keep reading for pros and cons, or jump down to Fixd home warranty reviews.
Fixd Repair offers comprehensive HVAC, appliance, and plumbing coverage.
Both repair and replacement services are available. All systems come with a 5 or 10 year warranty and a 1 year labor warranty. All work is backed by the Fixd service guarantee and simplified pricing, including no up-selling or sales commissions.
Fixd services the following major home appliances:
Fixd will service any brand, make, or model of the home appliances listed above.
Fixd services the following plumbing systems and fixtures:
For those who qualify, Fixd offers a monthly payment option, allowing you to invest in and protect your home without breaking the bank. Fixd financing includes fast approvals, multiple payment options, reliable customer service, and affordable payment options.
A huge benefit of using this home warranty company is the ease with which you can submit a claim and instantly schedule an appointment window online or via the mobile app. According to Fixd, 90 percent of jobs are completed within one business day of scheduling.
Fixd employs in-house technicians to fix most repair claims. When needed, third-party service techs are used. However, all service technicians are background checked and pre-screened by Fixd.
Every time a service is handled through Fixd, customers get to rate their experience. As an incentive to the service team, pros with the highest customer ratings get to pick jobs first. On top of that, Fixd will only send technicians with 4-star ratings and above.
In general, when home warranty providers receive service requests, each house call costs a flat service fee outlined by the warranty's contract. From, there, the cost to you can change depending on whether the repair is covered in hour contract, or not.
If you are a Fixd repair home warranty customer, your service call fee is only $50. This service fee is one of the most competitive rates we've seen amongst home warranty providers, and you pay it directly to Fixd through the mobile app.
Another asset to Fixd home warranty customers is the company's mobile apps. While many warranty providers require you to call in for service requests, and the phone trees and wait times can be frustrating. This is not the case with Fixd Repair.
The Fixd apps for Android and iOS make reporting a problem and scheduling an appointment with a service technician to resolve the problem, simple. In addition to submitting claims and scheduling service appointments, app users also benefit from these features:
Simplifying the whole process and eliminating common warranty complaints, Fixd is leagues ahead of the customer service provided by many other home warranty companies.
Please note, while the mobile app is awesome, prospective customers should also know that they can also submit a claim over the phone or through the Fixd service portal online.
Another plus with this warranty provider is its $10,000 Fixd Guarantee on services. If you aren't satisfied with your service or repair, report within 30 days and Fixd will spend up to $10,000 to make it right.
While a home warranty policy is meant to give consumers peace of mind, this guarantee is an added incentive to trust that your (covered) needs will be met.
When a service order is completed, consumers get to rate their technicians. These ratings are viewable when you are booking a job.
Only highly rated service professionals get to work with Fixd. The company will only send technicians with four-star and five-star ratings to your home.
While the company has plans to expand, Fixd home services are currently only available in limited locations:
If Fixd home warranty plans are canceled before the term is over, the homeowner is responsible for a 10 percent administrative fee.
With Fixd as your warranty company, there are coverage limits per repair and per year. Coverage limits for home warranties are not unique. You will encounter these within most, if not all policies.
On the plus side, Fixd's coverage limits for air conditioning, heating, and pool and spa are among some of the best in the industry. Additionally, the rest of its categorical limits are fairly high compared to most competitors.