Fixd Repair was founded in 2016 by Evan Myers and Brandon Bohannan, who saw an opportunity to improve on the existing home warranty framework. Fixd offers home warranty and repair service plans, connects users with vetted and rated service providers, and provides easy scheduling, contact, and follow-up. You don't need to have a warranty plan to use this service and you can schedule non-warranty services easily through the online and mobile platforms as well.
Fixd was acquired by the parent of Angie's List, ANGI, in 2019, which also owns HomeAdvisor and Handy.
Based in Dallas, Texas, Fixd provides repair services and home warranty plans to people in the following locations:
Fixd offers clients a fixed budget with transparent monthly fees and terms and conditions easily accessible online. This home warranty plan provider offers coverage for the following basic services:
Optional service plan add ons include warranty coverage for repairs to the following systems:
Fixd emphasizes simplified, hassle-free claims processing and repair services.
Keep reading for pros and cons of getting a warranty through Fixd.
Fixd home warranty pricing is laid out on the company's website, with options to view annual and monthly breakdowns. Prospective clients can look at a digital copy of the service contract and view any additional fees, such as the 10 percent administration fee if they cancel their Fixd contract early.
Customers can choose from four different plans, each with different pricing tiers based on the type and size of the property: Condo, House (under 6,000 square feet), and Mansion (over 6,000 square feet). Each tier offers appliance coverage. For clarity, here are the company's lists of large and small appliances:
|Major Appliances||Small Appliances|
Here is a breakdown of the different service and repair contracts that users can choose from:
The condo warranty plans are competitive with industry prices and provide a small level of customization to your coverage:
Homeowners with houses less than 6,000 square feet can choose from these warranty plans:
Homeowners with real estate over 6,000 square feet can choose from these plans:
A huge benefit of using this home warranty company is the ease with which you can submit a claim and instantly schedule an appointment window online or via the mobile app. According to Fixd, 90 percent of jobs are completed within one business day of scheduling.
Fixd employs in-house technicians to fix most repair claims. When needed, third-party service techs are used. However, all service technicians are pre-screened by Fixed and background checked.
Every time a service is handled through Fixd, customers get to rate their experience. As an incentive to the service team, pros with the highest customer ratings get to pick jobs first. On top of that, Fixd will only send technicians with 4-star ratings and above.
In general, when home warranty providers receive service requests, each house call costs a flat service fee outlined by the warranty’s contract. From, there, the cost to you can change depending on whether the repair is covered in hour contract, or not.
If you are a Fixd repair home warranty customer, your service call fee is only $50. This service fee is one of the most competitive rates we’ve seen amongst home warranty providers, and you pay it directly to Fixd through the mobile app.
Another asset to Fixd home warranty customers is the company's mobile apps. While many warranty providers require you to call in for service requests, and the phone trees and wait times can be frustrating. This is not the case with Fixd Repair.
The Fixd apps for Android and iOS make reporting a problem and scheduling an appointment with a service technician to resolve the problem, simple. In addition to submitting claims and scheduling service appointments, app users also benefit from these features:
Simplifying the whole process and eliminating common warranty complaints, Fixd is leagues ahead of the customer service provided by many other home warranty companies.
Note: While the mobile app is awesome, prospective customers should also know that they can also submit a claim over the phone or through the Fixd service portal online.
Another plus with this warranty provider is its $10,000 Fixd Guarantee on services. If you aren't satisfied with your service or repair, report within 30 days and Fixd will spend up to $10,000 to make it right.
While a home warranty policy is meant to give consumers peace of mind, this guarantee is an added incentive to trust that your (covered) needs will be met.
When a service order is completed, consumers get to rate their technicians. These ratings are viewable when you are booking a job.
Only highly rated service professionals get to work with Fixd. The company will only send technicians with four-star and five-star ratings to your home.
While the company has plans to expand, Fixd home services are currently only available in limited locations:
If Fixd home warranty plans are canceled before the term is over, the homeowner is responsible for a 10 percent administrative fee.
With Fixd as your warranty company, there are coverage limits per repair and per year. Coverage limits for home warranties are not unique. You will encounter these within most, if not all policies.
|Limit Per Repair||Limit Per Year|
|Pool and Spa||$2,000||$4,000|
On the plus side, Fixd's coverage limits for air conditioning, heating, and pool and spa are among some of the best in the industry. Additionally, the rest of its categorical limits are fairly high compared to most competitors.
G Fort Worth, TX
4 months ago
Christian Baird Jackson, MS
1 year ago