First American Home Warranty

Do Not Use. Completely lied about the different services they covered. They never could find a contractor in my area to send out regarding a refrigerator I had that stopped working. The customer service number is a black hole. They continue to transfer your call until it culminates in no one answering. It just rings and rings and rings. The joke is on you as you cannot even leave a message. Trying to leave a paper trail is even more difficult. To top it off they have a highly fraudulent contract renewal practice. They send you a letter stating that if you DO NOT call them your contract will expire but after seeing the charges on your credit card and calling the 800 number they state that their practice is actually the exact opposite. They are not willing to refund anything because apparently you only have 30 days. That my friends is fraud.

Reply from First American Home Warranty

May 20, 2019

We have reached out to the consumer requesting for additional information.

We had a terrible experience with First American Home Warranty. We initiated a service request on May 16, 2018 because our AC was not working. It was incredibly hot in our house as we live in Atlanta so we needed it fixed promptly. The issue was that water was collecting in our emergency pan and then shutting off the AC to prevent flooding, but we didn't know the actual source of the problem. The first contractor assigned to us never responded to our calls, and he didn't respond to First American's calls either. We are not sure to this day if this contractor exists. We called First American again and asked if we could hire our own local person and get reimbursed because we live in Atlanta and have a baby who was struggling to sleep in the heat and this was becoming an urgent problem with no AC. First American said "no you have to go through one of our contractors." So we thought, okay but please take care of it ASAP. We had to go to Home Depot and buy our own siphoning equipment to keep our air running in the mean time. The second contractor they assigned was shockingly incompetent. He told us a pipe was clogged (not correct), said "did you hear that?" (no we didn't hear anything) "I unclogged the pipe!" (it's not clogged), used a Panera cup (yes, this was his professional equipment) to dump water out of our attic because he didn't even have basic siphoning tubing, broke our light bulb in the attic and left the stem of the light bulb in with shards of glass sticking out and didn't fix it (we couldn't just pull it out), and left our house saying he fixed the problem. Of course, he hadn't fixed the problem at all. If anything he had made it worse. So we called First American again and asked for another contractor. They said they could only do that after talking with Contractor #2 and seeing the report he submitted (which per them is supposed to be submitted within 48 hours). Then, surprise surprise, they couldn't reach him and a week later he still hadn't submitted his report (it's unclear whether he ever did). It took them a week to finally say okay we'll assign you someone else. By this time you'd think they would just agree to reimburse us to have someone trustworthy fix it, but they refused. Their customer service agents (including supervisors) were robots, always saying "I understand ma'am but there is nothing we can do. You must use our contractors because we have contractors who can fix the problem." This was a very frustrating assertion when they clearly DON'T have contractors who can fix the problem. They "escalated" our claim and assigned us a personal representative who never called us back when she was supposed to and never followed up. But, they did finally assign us a third contractor. So, our third contractor came out. He was a little better, at least we thought at first. He at least didn't use any paper Panera cups. He said he had to order a part. A couple weeks later we had to follow up because we hadn't heard anything. (In the meantime, keep in mind we are daily siphoning water ourselves from our attic to keep our AC running.) Finally Contractor #3 gets back to us and says okay we'll come Saturday between 1pm and 5pm but oh by the way, we had to order two of these parts (wrong- once we PAID someone competent we learned this wasn't even correct) and that will be an extra $85 that's not covered by the warranty. How is it not covered by a warranty that cost $600 for the year?? Regardless, we end up sitting at home on Saturday, waiting for this guy to come. We get a call right before 5 saying his truck broke down but he will "try" to call us Monday to reschedule. We haven't heard from him since. So ultimately we decided that we would rather pay our own person than have one of these joker warranty contractors come out and probably just mess up our AC even more or take months to even deal with it. I guess this is a victory for First American Home Warranty because they got their $600 and we still had to pay for our AC to be fixed. We hired someone great on our own on June 25 meaning we had waited for this terrible warranty company for almost six weeks before we gave up. He fixed the problem in two days and didn't have to order those "extra parts." The most ridiculous part is, we then get a voicemail from First American saying, "We are so glad your AC has been fixed by our contractor. We are sorry you had to pay the extra $85. Now your case is closed. Thank you for choosing First American Home Warranty." Their contractor never even came back to our house! How did they think this is what happened, and did this guy get paid for not even coming to our home? There are so many scams going on here I don't even know who's scamming who! The bottom line is- this has been an absolutely horrible experience and I can safely say this is probably the worst company I've ever had to deal with. They recently called us asking if we wanted to renew- and that was the easiest decision I ever made.

Reply from First American Home Warranty

May 20, 2019

We have directly reached out to the consumer requesting for additional information.

Great company to take money off your credit Card and continue to do so after you Cancelled your account the previous month!!!!! I called and they argued the point they can continue to do so until they get it cancelled at their end!!!!

Reply from First American Home Warranty

May 16, 2019

We have reached out to the consumer requesting additional information to review her claim.

We have had an issue with our Air Conditioning Unit for 4 years in a row now. Each year First American sends out a Technician who refills the freon........they NEVER fixed the leak. This year the leak was too bad to just refill the freon. First American has taken over a month to try "fix" the problem. They then told us the correct part was no longer available (that is a lie) and that WE would have to pay to have the incorrect part modified (ridiculous!!) They have ordered the incorrect part 3 times now. The Local contractor who does the work for them has told us directly he can purchase the correct part locally in under 30 minutes.....the issue is First American doesn't want to pay what the part costs. Our home is in Tucson AZ, its friggin HOT. Today they finally mistakenly admitted they didn't want to pay the price to fix the AC unit with the correct part. They are trying to "buy us out" at a rate that would not come close to the expense of fixing the Unit. Our contract clearly states that they must "repair or replace" the unit.........they are attempting to do neither. They are non responsive and rude when we call. They don't return phone calls or send emails when they say they will. We are planning to sue them in small claims court if they don't honor the contract. I am also going to dedicate hours of my time writing bad reviews about them any place I can find. DO NOT USE THIS COMPANY!!

Reply from First American Home Warranty

May 16, 2019

We have reached out to the consumer directly awaiting additional information to review the claim.

This company pretends to be willing to cover the services they provide however the contractor never makes it to your home. I still have a pending service request from 2 weeks ago and every time I call they never have a note or reference of the appointments or prior call. I'm glad the seller provided this service because there is no way I would pay for them. The customer service reps are rude and unprofessional. They rush you or hang up on you. In my opinion they are a scam they have yet to provide a service. If I could give lower than 1 star I would.

We had First American Home Warranty with our home purchase. Our A/C was out for three days while we kept waiting for them to fix it. Their A/C guy added freon to it since it was very low due to a leak. Did he fix the leak? No, because First American would not let him. Then our A/C stopped working again and the one guy they assigned it to fix (same person as before) was busy so we had to wait several day and it was 98 degrees in our house with high humidity. The repairman didn't put in our request until after close of business (6 hours later than when he visited us.) The repairman offered to fix it for $5,500 on the side. We were worried about the wood warping in our house and mold and couldn't wait over the weekend since it had already been 5 days. So we called three others A/C repairman to get quotes and paid out of pocket. It was finished within 36 hours at around $3,200. First American reimbursed us only $200. We did not renew. If you do not want cheap fixes to your house (one of your biggest investments), go elsewhere!!

Reply from First American Home Warranty

May 16, 2019

We have reached out the consumer directly awaiting additional information.

Long Story short; After buying my home this year I tookik their insurance with almost only one item covered which is the A/C. I paid for that 600 per year, the A/C broke down and they are telling me that only part of it is insured and I still have to pay 700. So to take your money they are great but once they have to pay, they re not here anymore.If my complain is not handled quickly I will write a review everywhere so that word goes out

Have not had any claims recently. Only concern when used is that some of the vendors sent out do not appear to be the most knowledgeable.

Reply from First American Home Warranty

May 20, 2019

Thank you Frank for your review.

I have had policies with First American for 20 years totaling more than 20K in premiums, a ceiling fan was only running on the lowest speed and when the technician called in to the Claims dept. to get permission to repair or replace this fan he was told that there is no mechanical failure and the fan is still working meanwhile this is summer in Fresno where temp rises about 100 deg.. I bought a new ceiling fan and paid the installer to replace it, so much for the home warranty. I am seriously considering if I wasted money all these years.

Reply from First American Home Warranty

May 14, 2019

We have reached out to the consumer directly requesting for additional information in order to review the complaint.

We have used this service for 13 years, and I highly recommend .We have only had two bad experiences, and that was due to employees of the contractor(s), and they righted the situation.

Reply from First American Home Warranty

May 14, 2019

Thank you Beverly for your review!

Yes. It's a scam. They have an "out" with every claim. They can find a reason to deny any claim even legit claims. The junior Compliance Administrator, Jazmin H, that I dealt with even brags on her LinkedIn page, "Recognized for reducing company debt by winning and settling lawsuits". They stall. They are pleasant in an attempt to just keep the "wheel in motion" and accomplish nothing in hopes that you'll just go away. The half-wit contractors that work FAHW behalf are just as shady. I had a contractor tell me the only reason he does business with FAHW is they guaranteed him 2000 calls a year at $75 a call. That's $150,000 in just house calls, not in repairs!

So far, I have not had to use the warranty on my new home, but I had this company in the past and was very happy with the quick service. At that time, I had a water heater blow, a problem with my washer and dryer, and they took care of all of it for nominal fee.

Reply from First American Home Warranty

May 10, 2019

Thank you N for your review.

Quick response, efficient, prompt service. Couldn't have been better.

Reply from First American Home Warranty

May 10, 2019

Thank you Colin we appreciate your review and look forward to servicing you again in the future.

We had an a/c problem. It was inspected and found not to be able to be repaired. A new a/c was installed. We had an issue with our dryer. Repairman came and fixed the problem. The service provided by First American has thus far be superior.

Reply from First American Home Warranty

May 10, 2019

Hi Charlie. Thank you for your review.

Within the first 2 months of having American home warranty my water heater went out and just a phone call away someone was there the next day to check and replace as needed thx American home warranty

Reply from First American Home Warranty

May 10, 2019

Thank you Eric for your feedback.

The dishwasher had a leak. It took several visits with the leak continuing. Finally the last repair person spotted the problem, an incorrect replacement and installation of the gaskets. He had it fixed properly and I have had no more leaks.

Reply from First American Home Warranty

May 10, 2019

Thank you Pat for your review. We are glad the repairs to your plumbing were completed. We look forward to servicing you again in the future.

This is the best company I have ever dealt with. They are very concerned with customers needs and timeliness in getting your repair quickly done. I would recommend it to anyone and I have sone that with many friends who have taken advantage of this wonderful service.

Reply from First American Home Warranty

May 10, 2019

Thank you Georgia for your review!

I can't believe how bad these guys are. Been without hot water for 5 days....now we find out that the plumber that is coming out isn't even going to bring a new one....just complete a diagnostic so one can be ordered. The bottom is rusted out and water is leaking all over the place. They won't cover the damage. Even though I have been asking FIrst American online...and the contractor...today is the first day that I am told that they won't even be replacing the water heater for another 5-10 days. The customer service rep on the phone had the balls to tell me that we should heat water on the stove for a family of four...for showers. Worst company that I have ever dealt with. Should have the option of giving zero stars.

Reply from First American Home Warranty

May 10, 2019

We have reached out the consumer directly requesting for more information.

First American is awful! We have been customers since 2011-we have made a fee small claims for fridge, garage springs, water heater-however we have made several claims for our A/C and each time they send out crappy contractors with bad reviews and they never try to diagnose the problem. We were told we have a leak-but 2 companies didn’t even try to diagnose where it was or try to fix anything. However when I paid out of my own pocket for an A/C tune up they guy told me you need a nee unit this is 16 yrs old and to stop replacing parts bc it is not worth it and will only give you problems. Then they send another company out and the guy replaces the compacitor and added more freon from a month and a half prior to when freon was already added-so that tells you there is a leak. When i had the company that did the tune up come back out the compacitor never needed to be changed and he explained to me why we were having trouble with the A/C not cooling. So after 2 contractors and a total of a year and a half of service calls of $75 a pop and poor attitudes from First American as well as the contractors it’s still not fixed. We have now went with the company that did the tune up and are getting a nee unit installed and have requested cancellation with First American-and go figure have not rcvd a call back like said in the 24 hour timeframe-just like we never rcvd a callback in the timeframe promised regarding our A/C unit claim for a nee one. And First American is stuck on cleaning the A/C coils that are 16 yrs old bc one of the dumb contractors was picking at straws after replacing parts that were not needed and now oh the coils need to be cleaned. So they expected me to pay $425 for 16 year old coils to be cleaned so the idiot could damage them more and then have a bigger problem! I don’t think so. I will NEVER tell anyone to go with First American-their customer service people are beyond rude and do not care about you or your claims. And to make it worse we live in Florida and have had A/C issues all this time. Definitely not worth the $$ you pay for their warranty! And your lucky to get an American person when you call them-and you can never be transferred to a supervisor! They are the worst!

Reply from First American Home Warranty

May 10, 2019

We have reached out to the consumer directly for additional information.

Having a policy with this company is like taking hundreds of dollars and lighting it on fire. It's a total scam. They cover almost nothing and when they do they payout a fraction of the cost and contract with low rated, unlicensed, unreliable providers. We recently needed to have our water heater replaced and after a week of jumping through hoops the plumber they assigned to us was a no-show. When I spoke to the plumber he was belligerent and combative. Then I reached out to FA and they told us there was nothing they could do, they couldn't assign us another contractor. We could take a minimal payout and then pay someone to do the work ourselves. Oh and did I mention we had to pay a $75 fee JUST to file the claim?? This is a terrible, useless service, take the money and put it in an interest-bearing savings account

This company is dishonest. This company takes your money and then creates reasons to not be responsible for your repairs. If you do get repair people, usually they are second rate and care more about First American Home Warranty’s bottom line at the expense of all of us customers. I finally had enough and tried to cancel both my properties. I was told to do it by email no live customer service to talk to. I received an auto response then nothing. I tried to call the next day to have cancellation confirmed and was hung up on. I wrote a second email and cancelled my automatic drafts, wrote negative review for Better Business Bureau. I tried calling again and was told they will take 30 more days to cancel my policies. I wrote two more negative reviews then was called and a real live person tried to argue their position as if I was wrong for canceling. Unbelievable !!! Beware. Stay away from this crooked and greedy company!!

Reply from First American Home Warranty

May 10, 2019

We have reached out to the consumer directly requesting for more information.

DO NOT USE THIS COMPANY THEY WILL RIP YOU OFF. We have a contract with this company. Our water heater went out. The contractor said it needs to be replaced. A technician was finally dispatched 5 days later. Now their saying we need to pay $800 out of pocket to bring it up to code. What a joke. This company belongs on American Greed.

Reply from First American Home Warranty

May 06, 2019

We have reached out to the consumer directly requesting for additional information.

First claim...denied. My garage door belt broke and they sent a technician out. The tech confirmed the break and found a broken hinge and a few cracked hinges and stated that the hinges could have contributed to the belt break. Claim denied 100% stating I should have done proper maintenance. Wont even pay for the belt!

Reply from First American Home Warranty

May 07, 2019

Hi Brent. We appreciate your feedback and have reviewed your concerns regarding your claim.

My experience with First American home warranty has been awful. It is complete frustration. Our air conditioner has not worked properly for one and a half years. It is leaking in the coil of the unit but the company they’ve selected to cover my area will not do a test to determine the leak. We of course have paid for the leak test with another (reputable) company on our own along with over $600 worth of Freon. It takes the technician over two weeks to come for an appointment when I call. It’s disgraceful. I will never use their service again. I will tell anyone who is interested about my experience and certainly discourage anyone from getting their service.

Reply from First American Home Warranty

May 06, 2019

We have reached out to the consumer directly requesting additional information.

Absolute garbage, we received a home warranty after buying a house. It is terrible customer service. They make you break down the quote from our plumber down to individual ball valves. They were also not going to pay for the removal of our water heater. I could understand a electric oven but a gas water heater where you have to disconnect gas lines. There was one person who was helping with our claim after a few days working with her she disappeared. We had her direct phone line and she said she would call no later than the next day and heard nothing for days so we had to start over and have since talked to 6 different people

Reply from First American Home Warranty

May 06, 2019

We have reached out to the consumer directly, awaiting their response.

DONT WASTE YOUR TIME OR MONEY ON THIS TERRIBLE COMPANY. My air conditioner has been out for 3 weeks now. They sent a technician out and he said it needs a new coil. That I would have to spend 1200$ out of pocket to bring it up to code. I asked First American what they would pay for the repair so I can decide whether to replace the entire unit or not. They said they would call me back with a number. Never heard back. I have now called 5 times in the past two weeks. Every time I am told they will call me back with a number. They still have not done so. I am on hold with them right now (30 minutes) as they still are trying to figure out what they will cover. This is by far the worst customer service experience I have ever had and to make matters worse I am without an air conditioner in the middle of Spring in Texas.

Reply from First American Home Warranty

Apr 29, 2019

We have reached out the consumer directly and awaiting additional information.

I've been a customer since I purchased my home in 1997. They were great up until last year where all my three claims were denied for different issues. FAHW has received over $20K of my money in all these years for minimal fixes "plus" the service fees paid to technicians. I'm not sure if there's been a change in management but they have seen the last of my business. I've cancelled my service agreement.

Reply from First American Home Warranty

Apr 29, 2019

We have reached out to the consumer directly.

I would recommend not using this company. As usual, they will do anything in their power not to fix the issue or pay for anything. I had to submit multiple claims for the same problem. They contractor they "vetted" came out twice and was unable to diagnose or fix my issue. I had to spend time and money to try and fix the issue myself, but was unable to do so, so had to try and contact them again. They assigned the same contractor who wasn't able to fix the issue. When I asked to switch contractors, they said they couldn't do that. Essentially, they have wasted my time and money, a completely useless organization.

Reply from First American Home Warranty

Apr 26, 2019

We have responded to the consumer directly requesting for additional information.

DO NOT waste your money on one of these home warranties! I am a real estate professional and have sent them a lot of customers in the past. I got a home warranty for myself on my home, and after being in the home discovered a major plumbing backflow problem. I had a professional plumber take a look at it to explain to me exactly what the problem was. He told me to call my home warranty company to do the job since it was covered. They sent out a very unprofessional plumber who ignored my requests when I tried to explain the issue to her. She did not complete the job and stated she would not charge me. However, about a month later I received a bill in the mail for a $75 service charge. On top of that, the problem worsened, and I now have sewage backing up into my sink. I called First American assuming they would be more helpful with the situation and at least remove the $75 service fee from my account, especially considering the worsened problem is going to cost me $1,000+ at this point. Their customer service representatives were very rude and kept interrupting me as I was trying to explain the story. They had no interest in helping whatsoever. They would rather make their $75 than keep customers satisfaction a priority.

Reply from First American Home Warranty

Apr 26, 2019

We have reached out to the consumer directly requesting for additional information.

My water heater required replacement and I requested service from First American. They sent out a technician who confirmed the water heater was indeed in need of replacement, but then the technician stated I needed to pay an additional $600 for items for code modifications not covered by the warranty. However, all of the items that were "not covered" already existed on the failed water heater. So how are these code modifications!!?? Trying to explain this to First American was like watching grass grow...they are not qualified to speak to customers on technical issues and continue to repeat what they were told to say from the manual. Left with no options, we took the pay out, which barely covered the costs of a replacement water heater. What's more disappointing, I was told that if I had purchased the next level of insurance coverage, FA could cover a portion of the additional charges! Strongly suggested to not purchase home warranty from this company. They do not believe in customer service and you will be extremely frustrated.

Reply from First American Home Warranty

Apr 26, 2019

We have reached out to the customer directly requesting for additional information.

The repair companys sent to my home to date either wanted an outrageous deposit without giving me date of repair work to be started and 2nd one who reported he was understaffed to complete job now after starting claim on april 9th i am still without working ac was on hold over 30 mins for supervisor without any updates or anyone coming to line and being told to wait another 5 days for a 3rd repairman to come and test system for report of problem. No one is helping me, only offered 150 refund after i paid 300 for portable ac and almost 3 weeks later no closer to having issue fixed. My contract is up in june i feel like they are delaying so it will run out, and sending daily emails reminding me to renew, why would i renew when u wont fulfill ur side of contract in timely manner by having real repair companys

Reply from First American Home Warranty

May 01, 2019

Hello Cassandra, Our records indicate your air conditioning system was installed and working properly as of April 30, 2019. At this time, your claim is considered closed. Thank you.

My HVAC needs a new evaporator coil (EC). First of all, this issue was diagnosed at the start of last fall and they did nothing but add freon, so I knew this Spring I'd be in the same spot I was last Fall. Sure enough, after another $75 service call fee...same diagnosis this Spring. Now, my cost of the repair is $545, First American's (FA) portion is $301. Labor to replace an EC is 2-3 hours and a new EC will range from $300-$1475. It doesn't take Einstein to figure out that I'm getting fleeced in this situation. I will say that when you do get someone on the phone at FA, they do a fine job if you can understand their English. FA has trained them well to stand firm, tow the company line, and continue to repeat the same lines time after time. If you're looking to be treated dishonestly and unfairly this is the company for you.

Reply from First American Home Warranty

Apr 26, 2019

We have reached out to the customer directly requesting for additional information.

I've already reached out to this company to cancel my service. I've been a paying customer for almost three years now and in that time have been denied two out of three claims for repairs that were minimal in cost for them to cover in comparison to the hundreds of dollars I've paid to them in premiums over the years. They always seem to find a ridiculous loop hole to refuse their claim, which I've heard contractors both affiliated and unaffiliated confirm more than I once now. Most recently, I was denied because PART of something that needed to be repaired was located outside of the house, despite the fact that the issue also extended very clearly inside the house. Not to mention the actual repair is negligible in cost to them compared to what I've even just paid them this year. I've only grown more and more disappointed with their excuses and I hope others will avoid home warranties and simply save the money they would have spent in a savings account to prep for potential issues in the future. It is not with it.

Reply from First American Home Warranty

Apr 26, 2019

We have reached out to the consumer requesting for additional information in order to assist her.

Bad poor service they don’t comply with contract, not enough explanations in coverage and on top of that you still have to pay their service fee for nothing, I needed to replace a part of water heater where contract says that all Parts are covered and at the end they said is not covered.

I'm definitely not recommend to peoples to buy home warranty with First American home warranty. They are horrible service and you week and week long to respond your request for service, I did claim for my refrigerator not cool and wait for a week they send some one in and they find the problem report to home warranty and wait for another week they send some one in look it and order parts. You have to wait for a month to get it done what you do with your food? Bad and bad horrible and horrible.....

Reply from First American Home Warranty

Apr 26, 2019

We have reached out to the consumer directly to assist with resolution.

I have multiple properties and they can't get the work orders Facilitated to the right property. Not to mention their contractors are charging more than double what the cost of the repair is to the customers and take much longer to get the repairs done. You can pick up a phone book or search online for for someone else and get it done cheaper and faster.

Please don’t ever use this company they are a SCAM. You get poor quality service from repairmen and the company. Customer service representatives are rude and don’t answer questions. They only want your money and don’t have any authority to help. They try to delay hoping you will give up.

Reply from First American Home Warranty

Apr 24, 2019

We have responded to the consumer directly and are awaiting for additional information in order to review his claim.

When I purchased my house the sellers provided a warranty with first American. After the first year I continued to pay on the policy. One day I woke up to a hardwood kitchen floor covered in water. The water in the fridge leaked. I called first American and wouldn’t you know they didn’t cover the fridge. They claimed they covered all the other appliances. Really? In the policy it did not say fridge was excluded. They never covered a thing. Total waste. I would NOT recommend this company.

Reply from First American Home Warranty

May 16, 2019

We have reached out the consumer directly and awaiting additional information.

They play games and make sure to avoid or deny claims. I didn't get any proper help from them and I felt I literally wasted my with them.

Reply from First American Home Warranty

Apr 24, 2019

We have reached out the consumer directly.

We asked for a buyout cost for our pool pump in order to upgrade to a high efficiency pool pump. We waited over a month and were never given that amount. We finally decided to just replace the pump since we had been without for a month. There was miscommunication between First American and the Pool Repair company. I don't know who was to blame as I received different feedback from both, but we're well over 1 month in and have still not been able to have our pool pump or pool filter cover replaced. I've had to call First American EVERY SINGLE WEEK to try and get this done...it's been a very frustrating process and it's still not complete. I gave 3 stars because we had an issue with our water pressure, and that claim was fixed and settled within 2 weeks...great experience.

Reply from First American Home Warranty

Apr 24, 2019

We have reached out to the consumer in an attempt to resolve their matter.

I had a very poor experience with First American. My water heater started leaking and their tech said it needs to be replaced. He said it will cost me $535 out of pocket because the modifications are not covered. FA said they are paying the plumber $622 for parts and labor. Plus I paid $75 for visit charges. So cost of replacement through warranty is $1232. My local plumber quoted $800 for replacement. Why should I keep warranty. When I asked how much they would pay me for cash out they said $501.50. So they would pay their customer less than the contractor. First American is total rip off. Stay away and hire your own contractor.

Reply from First American Home Warranty

Apr 24, 2019

We have reached out to the consumer directly request for information in order to review the complaint in its entirety.

First, I would give zero stars if I could. Our pool pump went out a week ago. We called to schedule someone to come out. Quickest they could have anybody out was today. So we took it. Nobody showed in the 4 hour timeframe they gave up. My husband called to see if someone would be coming out and they said "no they had to reschedule". Nobody notified us. My husband took a day off to be home and have this taken care of. He asked to speak with a supervisor and the supervisor was very rude and not helpful at all. He basically said he would put in another request but could not guarantee that someone would show. My husband asked for a refund of our $75 deductible and he said he would put in for it. So he asked to speak with whoever would be approving these requests and the man said he is the one since he is the Manager. His name is Andre. So my husband asked him if it would be approved and he said if you are asking me to make a decision today my decision would be no. I would highly recommend not wasting your time on this SCAM.

Ease of making appointments - followup- good- now if we can get out dryer repaired or replaced.

Reply from First American Home Warranty

Apr 19, 2019

Hi Steve. Thank you for your review. We appreciate it.

I had a difficult time with my last replacement request in getting a contractor to come and do the repair. It was 2-3 weeks before anyone was able to come.

Reply from First American Home Warranty

Apr 19, 2019

Hi Janet. We are sorry to hear about the experience you had with your claim. We have since responded to you via private messaging. Thank you.

When my sink was messed up, it took them 3 weeks to get out. Then, after coming out, they had to order a part. 3 more weeks. Then came to install and had the wrong part ordered. I either had to wait or go buy my own. They said the one coming would be no where near as nice so I got my own. Then yesterday, they charged a card 3 times that should not have been on file. I used it to pay a service fee in December. They charged it in April. 3 times. Took 2hrs on the phone. An hour 2 days in a row to get it refunded.

Air conditioner is not blowing cold air, technician came out for 5 min and said the unit required maintenance. I said, great make the repair to get the unit to work properly. He said, almost right from a script, no maintenance is not covered. I said the unit needs a repair to work properly and that maintenance by definition is to maintain something that works properly. He left after collecting the $95 service fee and the air conditioner does not work. Ok, so I called FAHW and they fed me the same maintenance excuse. Again, I said the unit does not need maintenance because it is not working, it needs to be repaired. Of course I got nowhere and my air conditioner does not work. Luckily for me I am a federal agent and know a scam when I see one and between me and my lawyer sister this will be investigated and litigated.

Not even worth one star but have to put that. FRAUDS!! You are better off saving your $62 a month on your own. They make up B/S so that they are not responsible for covering your claims. Their favorite word is “denied” and they use any excuse to deny you repairs and and especially replacements. I have waisted years of monthly payments to this crap company! DONT WAIST YOUR MONEY!!!!!

We could not be more disappointed working with First American Home Warranty. We had an issue with our refrigerator, and they sent out a technician 3 days later (we looked up the reviews on the company they sent, and the company had 2 stars and tons of complaints). When the tech came to diagnose this issue, he said he needed to order a part and it would get to us in a week or so. The next day, we called FA for the tracking number, they said they didn’t have it. We waited 3 days to get a tracking number for the part they supposedly ordered immediately. When the tech came back over a week later, he put the part in—the fridge was STILL not turning on. He said it looked like a different part actually had to be fixed, and laughed it off. He said he would order the other part, and it would be another week or so out. We immediately called FA after the tech left our home, and asked FA to change to a different company since we did not trust the work/competency of the company they chose. They denied our request! Over a week later, the tech comes back, attempts to install the SECOND part he has ordered—and the fridge STILL DOES NOT turn on. The tech gave up and said “it’s probably your compressor, but at this point, it should probably be replaced. I will recommend First Home Warranty replace your refrigerator.” The next day, I called FA and asked when we would get a new fridge, now that it had been almost 3 weeks of WASTED time. They said they SWITCHED our tech to Sears (even though they claimed they could not switch tech’s weeks prior when we requested them to do so). We were so frustrated and exhausted with trying to call FA, getting nothing but their voicemail to leave a message—then receiving a condescending email follow up hours later, instead of a cordial call back. Finally, after calling and calling FA, we let them know that it’s been almost a month since we have been without a fridge, we are living out of an ice chest, spending money every day eating out, and were sick of them avoiding trying to be helpful or resourceful. We asked who we could file a complaint with—ALL OF A SUDDEN, they were more than happy to offer us $75 toward a mini fridge to last us while the part was on its way (WHY was that not offered over 3 weeks ago?!). The sears tech came over a week later to install the compressor—which all in all was over a month of the fridge being out of service, hours of attempting to call FA, weeks of wasted time going from one tech to the next, THEM lying about tracking numbers/parts ordered. Terrible customer service. We will not be renewing with a company that does not treat their customers like fellow human beings, instead of just another “claim number” to avoid.

Reply from First American Home Warranty

Apr 24, 2019

We have reached out the consumer directly and requested information in order to review his complaint.

The service technicians are excellent. The phone reps are VERY difficult to understand and have even more difficulty trying to convey the information to me. When I ask, they (reps) say they are located in CENTRAL AMERICA!! You figure! A company named First AMERICAN Home Warranty have non-English , non-American employees - an exclusive situation it appears. HMMMMMM..........

Reply from First American Home Warranty

Apr 17, 2019

Hi Dottie. Thank you for your feedback, we appreciate it.

I like not having to find a repairman and having someone stand behind me if they do bad work-I like the ease of doing requests on line

Reply from First American Home Warranty

Apr 17, 2019

Thank you Devra for your review.