1. First American Home Warranty
error This company may not service all states.

First American Home Warranty has been an industry leader for over 35 years and has a reputation of providing quality home warranty plans with extensive coverage for homeowners across the nation. The home warranty provider has serviced millions of claims, saving homeowners more than $180 million in covered repairs and replacements.

The company has a large network of prescreened technicians so you don't have to worry about doing your own research and independently finding your own technician. Warranty coverage lasts for one year and monthly payment options are available as well. First American Home Warranty ranked in our list of Top 10 Best Home Warranty Companies of 2019.

The Good

  • Decades of Experience and Company Stability
  • Comprehensive Plans
  • Coverage Limits
  • 24/7 Claims Service
  • Online Homeowner Center

Decades of Experience and Company Stability

First American has been providing home warranties since 1984. The home warranty service provider offers coverage to 38 states plus the District of Columbia. Over 35 years of home warranty experience is a good indication of the company’s stability and willingness to provide quality service. Choosing a home warranty company with so much experience could be an additional benefit for homeowners.

Comprehensive Plans

First American Home Warranty currently offers two coverage plans and a variety of additional options for warranty coverage. The monthly cost for a First American Home Warranty plan starts at $28 per month and lasts for one year. The service fee varies by location, but you will typically pay $75 whenever you schedule a repair or replacement with a First American Home Warranty technician. Warranty plan holders can upgrade or expand their warranty plan within the first 30 days of coverage to add on additional systems or appliances.

First American also offers a 30-day review period for new warranty contract holders. Customizable plans are made for homeowners, real estate professionals, as well as network service providers. First American Home Warranty's website allows anyone to receive a sample contract and specific residential warranty pricing within minutes.

First American Home Warranty does not have an age limit on systems and appliances, so you don't have to worry about the company refusing coverage based on this. Warranty coverage for major appliances and systems is as follows (pricing and coverage for protection plans may vary by location):

The Basic Plan: $28 per Month or $336 per Year

  • Washer and dryer
  • Refrigerator
  • Dishwasher
  • Oven range
  • Cooktop
  • Microwave
  • Garbage disposal
  • Trash compactor

The Premier Plan: $42.50 per Month or $510 per Year

  • Includes everything in the Basic Plan
  • Plumbing 
  • Plumbing stoppages 
  • Heating 
  • Water heater 
  • Electrical 
  • Garage door opener 
  • Ductwork
  • Central vacuum system

Optional Coverage

For a fee, you can add additional coverage items to your service contract:

  • Central air conditioning (electric) — $9 per month
  • Additional refrigeration — $4 per month
  • Pool/spa equipment — $15 per month
  • Well pump — $7 per month
  • First class upgrade — $9 per month

Coverage Limits

Unlike some home warranty providers, most of First American’s covered items do not carry a specific dollar limit. First American plans do not require a home inspection to be done by a contractor or maintenance records to be retrieved from a repair person for coverage. The service provider also offers extra protection for malfunctions due to lack of maintenance, regular wear and tear, rust, corrosion, and sedimentary build-up. There are no age limits on covered items, and no limit to the number of claims a customer can file.

24/7 Claims Service

No matter the time of day, customers can open a claim. First American offers a 24/7 service request hotline where you can make service calls at any time as well as a user-friendly online customer portal. First American has a nationwide network of workers and prescreens every service contractor and requires them to complete a probationary period to ensure customer satisfaction standards are met through customer survey results.

Online Homeowner Center

First American offers an easy-to-use online homeowner center for all of its customers. From this portal, a customer can open and track their claims, view their contract details, renew their home warranty, and manage communication preferences. 

Visit Site

The Bad

  • Nationwide Service Unavailable
  • First American Home Warranty Reviews
  • Extra Cost for Air Conditioning Coverage

Nationwide Service Unavailable

First American provides coverage in 38 states and the District of Columbia. There is a tool on its website that allows for a zip code lookup to determine if First American provides coverage for customers in a particular state. Unfortunately, if you are out of First American’s coverage area, you are unable to receive its services.

First American Home Warranty Reviews

First American Home Warranty has some negative reviews highlighting bad customer service, delayed and lengthy response and service time, and hidden fees on appliances. We suggest reading through First American Home Warranty reviews before making a final purchasing decision. 

Extra Cost for Air Conditioning Coverage

Many home warranty providers offer air conditioning as part of their premier plan or combo plan, but First American Home Warranty only offers an AC unit as additional coverage with an extra fee you add to your chosen plan. This may be a problem for customers looking to have air conditioning as part of their prearranged plan. However, because the AC unit isn't covered in First American Home Warranty's two main plans, this is what makes the company's warranty cost cheaper than most. 

The Bottom Line

With 35+ years of experience and a large network of service providers (each contractor is reviewed and put through a probation period to ensure customer satisfaction), First American Home Warranty has comprehensive protection with high coverage limits for major appliances and systems. With a competitive cost and service call fee and multiple plan options, First American Home Warranty gives you more value for your money and covers customers with flexible payment options for various budgets.

The company offers a basic plan for customers that are looking for more standard coverage, as well as a premier plan for homeowners wanting more robust coverage. Additional add-on items are also available for coverage so consumers can pick and choose other major systems and appliances they want covered. Note that First American Home Warranty only covers the wear and tear of major appliances and systems. Like most home warranty companies, First American does not cover pre-existing conditions. 

When compared to other home warranty companies, First American Home Warranty has a competitive monthly cost and service fee. Some warranty providers charge upwards of $600 per year with a $100 service fee.

First American Home Warranty created its home warranty programs with not just homeowners in mind but network service providers and real estate professionals as well. Typically, for whichever home warranty plan you select, the service contract will last for one year. 

If you want to learn about what customers think of the company, such as response time, customer service, and quality of repair, check out First American Home Warranty reviews below. 

We'll Introduce You!

Call our recommended rep over at First American Home Warranty below.

1-(844) 297-4452

User Reviews

Star Rating

3.8
starstarstarstar_halfstar_border

2,371 Reviews

Review Breakdown

5 star
56%
4 star
15%
3 star
5%
2 star
3%
1 star
22%

Sentiment Criteria

Value for your money
starstarstarstar_halfstar_border
Quality of product or service
starstarstarstar_halfstar_border
Customer service
starstarstarstar_halfstar_border
Company trustworthiness
starstarstarstar_halfstar_border
search cancel
starstarstarstarstar

Anita

April 12th, 2019 Chula Vista, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Wonderful service and very nice people. I have been telling my friends how you guys rock

First American Home Warranty Logo

Reply from First American Home Warranty

Apr 16, 2019

Hi Anita. Thank you for your kind words. We look look forward to servicing you again in the future.

starstarstar_borderstar_borderstar_border

John Doster

April 12th, 2019 Kingman, AZ DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Just paid $600 (plus $75 for the initial call) for a repair that should have been at least partially covered. First American Home Warranty did not notify me that the job had been denied. When contacted, I was put on with a "customer service representative" who was difficult to understand and seemed unable to express herself. Kept me on the phone for several minutes while she did something on a computer to the point that I had to ask if she was still there. Certainly will not renew.

starstarstarstarstar

Laura Raymond

April 12th, 2019 Carson, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I have to admit that when it came time for us to renew our Home Warranty with First American, I wondered if it would be worth it. We had a small plumbing issue, a toilet that wouldn't stop running, and I couldn't figure out why. First American offers several ways to get in touch to request assistance, so I chose to contact them online. First American responded promptly and reassuringly, double checking first to make sure that it wasn't an emergency (it wasn't) before routing it to an appropriate vendor. The vendor was a little slow to get back to us, but once they did, they were a model of efficiency. My only complaint was that the scheduler/receptionist for the plumber was very abrupt, almost unfriendly, but she was efficient. The plumber who came out was very prompt as well as friendly, and willing to take the time to explain what exactly was wrong and what he was doing to fix it (the fill pump assembly was stuck open and needed replacing). He took the time to ask if there was anything else that needed fixing (not at that moment) since there was time left on the service call. It was a very positive experience, and well worth the money.

First American Home Warranty Logo

Reply from First American Home Warranty

Apr 16, 2019

Hello Laura. We appreciate your feedback on your experience with us. Thank you for choosing First American.

starstarstarstarstar_border

Nicholas Guinan

April 11th, 2019 Lubbock, TX DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

We've had a good overall experience with First American Home Warranty. The only gripe, honestly, was due to our air conditioner failing completely, and they hedged because the unit wasn't really big enough to provide adequate cooling based on the square footage of our house. They did kick in $1000 toward the replacement cost for a new, bigger unit.

First American Home Warranty Logo

Reply from First American Home Warranty

Apr 15, 2019

Hi Nicholas. Thank you for your review. We appreciate it.

starstarstarstar_borderstar_border

Jon

April 11th, 2019 Palm Springs, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

I thought everything was fine, except, I am having a different issue caused by the repair. I have left messages for the sales rep and the warranty company with no response.

First American Home Warranty Logo

Reply from First American Home Warranty

Apr 15, 2019

Hi Jon. Thank you for your review. We will be reaching out to you directly.

starstar_borderstar_borderstar_borderstar_border

Barney

April 11th, 2019 Anaheim, CA DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Bad service from First American Home warranty, they send companies that don't know how to fix problems covered in their warranty. When contacting main office you get nothing solved. I will not renew with them.

starstar_borderstar_borderstar_borderstar_border

Manjola Plaku

April 10th, 2019 Katy, TX DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Is not worthy to pay for. Still my dishwasher is not fixed yet more than 2 months already, bad customer service. They want to pay the Technician my myself and reimbursing my money

starstar_borderstar_borderstar_borderstar_border

Nancy

April 8th, 2019 Wake Forest, NC DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Terrible customer service. Had coverage for our well and of course they said it wasn’t covered. Then $750.00 later they now want me to pay them a $75.00 service call. I called and told them at no time have I ever paid them directly and should go back to vendor that did the work. They said that I am liable for the payment . Horrible customer service. I will not renew my policy.

starstar_borderstar_borderstar_borderstar_border

Ohio Homeowners

April 8th, 2019 Bowling Green, OH DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

The services that they provide are so limited as to be useless. Nothing that you'd really need to be covered is actually covered by their technicians. They send people from out of town to look at something and then tell you they can't fix it. So you wind up having to call your own local repair folks anyway. Giant waste of time and money. Would not recommend.

starstar_borderstar_borderstar_borderstar_border

Muatassim Aziz

April 5th, 2019 Woodbridge, VA DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I would never ever use this company in the future, as they are complete do not care. I had a plumbing issue and a contractor came to fix the plumbing problem. while he was trying to fix it he broke two parts and told us that one of the part he broke by accident is a major part and will be ordered. he will be able to come back and replaced this part in a week. While he was in my house he received a call from his company (B's plumbing), in which his company was complaining to him about a bad job he did prior to coming to my home. When i told all this to First American and explain that i do not trust this plumber is competent or is capable of doing my work. They claim i have no choice but to wait for this contractor for a week regardless of he is capable or not. I asked to please send me another company as I do not believe he is competent. First American completely disregard and hang up, and told me I can't even cancel my contract and have no choice but to keep on paying them every month. Horrible customer Service

First American Home Warranty Logo

Reply from First American Home Warranty

May 13, 2019

Hello Muatassim, We would like to apologize for any inconvenience you may have experienced during the handling of your claim. Please be advised, we contacted you several times to discuss your claim but was unsuccessful in reaching you therefore, voice messages were left. Please contact us at your earliest convenience to further discuss your claim. Thank you.

starstar_borderstar_borderstar_borderstar_border

Christine

April 4th, 2019 Douglasville, GA DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Our 2 year old kitchen aid dishwasher stopped working and called to use the warranty under home appliances. First American sent a technician out to look at our dishwasher. The technician opened the dishwasher, started the run cycle and seen that it wasn’t working. He stated that the dishwasher had food stuck in the basket and that it wasn’t covered under the warranty. First , there wasn’t any food in the dishwasher. Second, my husband isn’t an appliance technician but,he is a mechanic and VERY mechanically inclined! He show the technician that it wasn’t any food in the dishwasher and showed him that the dishwasher was draining but wasn’t pumping any water in the dishwasher from the water line under the sink so it had to be something wrong with the pump. The technician got upset and told my husband he has been working on dishwashers for a long time and it was food that was causing the problem and it wasn’t covered under the warranty (that we have been paying for , for years and that’s why we pay for a home warranty, right?) My husband said that didn’t make sense. The technician called American Home Warranty and told them it was food In the dishwasher. American home warranty closed the case. My husband called home warranty as soon as the technician left to ask them to send another technician out and they responded that the tech called and told them there was food in the dishwasher and that wasn’t cover and unless the technician said that it was something wrong with the dishwasher they would not reopen the case. There was more back in forth about reopening the case and to send a technician out was a fail with American home warranty. To make a long story short, we called kitchen aid repair service directly, told them what the previous technician said told them that there wasn’t any food in the dishwasher and what was going on with the dishwasher as far as what we could see. They (kitchen aid) told us they had an idea what might be going on and they ordered the part before they came. Kitchen Aids tech found it to be a broken piece inside the pump housing. He replaced the pump and fixed it. We had to pay almost $300 out of our pocket on top of what we were paying to American home warranty because American home warranty sent a technician that had NO clue about what he was doing and wouldn’t let us get a second opinion and would not reopen our case based on what their technician said because either he didn’t want to work or didn’t know what he was doing. I gave them one star because I had to but if I could I would have given them zero stars! Might as well not have had a home warranty.

First American Home Warranty Logo

Reply from First American Home Warranty

May 20, 2019

We have reached out to the consumer directly requesting for additional information.

starstar_borderstar_borderstar_borderstar_border

Terri Lyn Zucker

April 4th, 2019 San Mateo, CA DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Horrible and more horrible. Sent inept, lyng contractors, stupid employees who did not read online messages, refused all replacement of items with bogus excuses. Their neglect is pure evil.

First American Home Warranty Logo

Reply from First American Home Warranty

May 20, 2019

We have responded to the consumer directly requesting for information.

starstar_borderstar_borderstar_borderstar_border

Nicole Duc

April 4th, 2019 Renton, WA DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

The water heater, at one of our properties, started leaking so we called FA to send someone out. A contractor came out a day later to assess the issue. The following day we called FA to check the status of our claim and they said they hadn't received the assessment back from the contractor. 48hrs from the day the contractors came out, my husband called FA back to check the status again. This time a rep from FA tells my husband that the assessment came and the water heater needs to be replaced but the contracting company said they wouldn't be able to perform the work due to the water heater location (which is in the garage near the furnace). The FA rep then tells my husband that the cost of replacing the water heater will not be covered and we're basically on our own to find a contractor. When my husband asked to speak to a supervisor, they told him it would be 35mins before he could talk to someone. I called FA back because this all seemed so odd. This time the rep told me that our claim was approved, but we would have to pay the contractors $1500 for them to retrofit the water heater, and before they would come out, we'd have to uninstall & move the furnace. This sounded even more absurd. So needless to say, we have decided to hire an attorney to take legal action, especially after reading thru the reviews, and seeing that we're not the only ones getting ripped off by FA.

starstar_borderstar_borderstar_borderstar_border

John

April 3rd, 2019 Laguna Niguel, CA DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

They have done everything possible to avoid fixing a broken water heater. Over one week, and we still have no hot water. They only make more, and more, excuses, and lies. Avoid at all costs! Read their yelp reviews for more horror stories.

starstar_borderstar_borderstar_borderstar_border

Mike A

April 3rd, 2019 Irvine, CA DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I've filed a claim online for a water leak in my home and paid the deductible they were fast to send the contractor. The contractor didn't do anything dint even open the water and he said that he is going to submit a request to dig into the wall and he will come back after he got the approval, I waited for a week and then I checked the claim status and found out its marked as completed!! called the customer care and they said that I have to clear the path for him to get access to the wall which is fine for me even though no one contacted me and they just change the status to "fixed". I send them pictures showing that the wall can be accessed if I remove the doors of the built-in custom closet and I will take off these doors and the shelves inside I even consulted a professional bumper and he said that he will be able to access the pips easily from there. But First American home warranty customer service keeps asking me to take off the built-in closet which is imposable to be done that's like asking me to take the whole wall down for no reason. The customer care agent was rude and it's clear that they just don't want to do the job by giving making up excuses even though they said it's covered. now I'm in the process to file a lawsuit it's funny how a lot of headaches came from the decision that I have taken to purchase this warranty in order to get a peace of mind

starstarstarstarstar_border

Cdm

April 3rd, 2019 North Little Rock, AR DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

Although equipment maybe covered, they don’t always send companies out who are certified to work on the equipment. We were having trouble with a drop side tub. There is only 1 company in Arkansas certified to work on these. Even after being given this information they insisted that they had to send a plumbing company out who was not certified to work on this. We cancelled the call and paid for the repairs ourselves.

starstar_borderstar_borderstar_borderstar_border

Christopher L Permann

April 1st, 2019 Spokane, WA

If it were possible to give zero stars I would. I talked my 90 year old father in law into purchasing a home warranty in order to insulate him from rip off contractors in Vegas. His water heater went out (3 yrs old) and FA sent out a plumber that stated the WH needed to be replaced. So far so good until he said his company policy was to replace the flue, water lines and gas line also at an additional cost of $520 (for 30.00 worth of parts) which is a total ripoff. The existing lines and flue are less than 3 years old and in excellent condition. They simply want to add 500. worth of profit to the deal. When after over an hour of hold time I finally spoke to a supervisor at FA he said he'd look into it and that I could call him at his extension...stupid me, he never answered his phone. Do not do business with this company. I will never recommend this firm to my clients and will never again use First American Title for any future real estate transactions either. Maybe they will get the message if my fellow real estate agents stop supporting these companies that have obvious ethics issues.

starstar_borderstar_borderstar_borderstar_border

Lorraine

April 1st, 2019 Simpsonville, SC DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

When it came time to renew our contract last year we were on the fence about renewing our contract. We had noticed that our damper might be sticking in the AC ductwork and asked if the plan we were renewing covered the dampers. The salesmen said yes. So we decided to go ahead and renew. Fast forward 11 months, and it seems that the damper has totally given out. So we paid the $75 to have someone come out and look at it and sure enough, it was the damper. After a few days I called First American to see what was going on and why no one had called me back about coming to do the repair. The customer service man then informed me that my plan does not cover dampers. I felt like I was lied to and there is nothing I can do about it except discontinue my service after paying for almost a whole year of service.

starstar_borderstar_borderstar_borderstar_border

Winona

March 27th, 2019 Las Vegas, NV DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Worst customer service I have ever experienced! I called in to report my dishwasher is not working. (Three weeks) Technician came to my home his findings were to have the dishwasher replaced. FA advised him to replace the damage part. The part was ordered by the contractor. Technician comes out to my home on 27Mar19, And to no surprise it still doesn't work. Again! the technician recommends for the dishwasher to be replaced. I'am so livid at this point! I called in and with my luck I get a representative who was not the greatest. He advises me of a case manager. Case manager? I did not know I had one assigned to me since communication is zero to very limited. I'm so lost beyond words!!!

starstarstarstarstar

David chappell

March 23rd, 2019 New Port Richey, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstarstar

Over all every excellent service with the exception of one representative we spoke to. Very quick turn around on getting our appliance taken care of and following through with each step in the process.

First American Home Warranty Logo

Reply from First American Home Warranty

Mar 26, 2019

Thank you David for your review. We appreciate it.

starstarstarstarstar_border

Bill

March 22nd, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

So far so good..per visit charge a bit too steep , $75..

First American Home Warranty Logo

Reply from First American Home Warranty

Mar 22, 2019

Thank you Bill for your feedback and for choosing First American!

starstar_borderstar_borderstar_borderstar_border

Melia Keller

March 21st, 2019 DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

The warranty had me pay $2,400 for heater repair and warrantied the work for only 30 days. No working heater and now out $2,400 for the their lousy work. They cited their fine print policy when denying to assist me in getting it working again. I had multiple issues with this company ranging from repairman no shows to double billing. Run hard and fast away from this warranty company.

First American Home Warranty Logo

Reply from First American Home Warranty

Mar 25, 2019

Hello Melia, We appreciate your feedback and look forward to being able to address your concerns directly with you. Thank you.

starstarstarstarstar

Intilis

March 18th, 2019 Sayreville, NJ DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

I was quite nervous after reading all the negative reviews, but my experience was terrific!! I called FAHW on Thursday, and they set up an appointment for Monday 7am-12pm with a Sears technician. I got a call at 705am on Monday that my technician was on his way. Chris from Sears arrived at 715am. He immediately diagnosed the problem, and had the part on his truck. He was able to fix my washer in about 10 minutes! I was amazed that it was fixed so quickly and easily. I realize that I may just be one of the lucky ones, but I’m hoping FAHW is trying to improve their customer service because of all these bad reviews. Good job Chris and FAHW!

First American Home Warranty Logo

Reply from First American Home Warranty

Mar 20, 2019

Thank you Intilis for your review. We are glad to hear that Sears repaired your clothes washer. Thank you for choosing First American.

starstar_borderstar_borderstar_borderstar_border

Ryan

March 14th, 2019 Huntington Beach, CA DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Never will I do business with First American again. I paid $800 for a home warranty for the year. The sewer pipe that my kitchen sink drained into had a leak and water was leaking onto my backyard patio. My sewer pipe for my upstairs bathroom shower started leaking 2 days later. When it rains it pours. I started a claim with First American Home warranty and their plumber scheduled an appointment between 1-5. they said they couldn't give me a shorter window so I took off work. He showed up 30 minutes late. He looks at the 2 leaks and tells me he needs to call First American to get approval to fix the 2 leaks. He comes back 10 minutes later and tells me the claim is denied and tells me he will fix the 2 leaks for $500. Nice racket they have going on. The plumber charges double...... I had a local plumber do it for $200. Having a Home Warranty with First American was nice piece of mind just as long as you don't need anything fixed. Never again will I do business with these crooks again!

starstar_borderstar_borderstar_borderstar_border

Lindsey

March 13th, 2019 Dripping Springs, TX DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

They’re horrible. They hire the cheapest companies to fill claims and won’t pay to fix what those companies break. So here I am without a dishwasher because it’s sitting on my porch. FA didn’t add installation and the guy who was going to install it, messed around under my sink and now my hot water is only dripping out. FA calls him and the guy admits he messed with it but that he’s on vacation. So I asked what I’m supposed to do without a dishwasher AND hot water? Can I call my water softener company and they pay for it because plumbers will not touch water softeners. “No, sorry. You will have to wait until he returns from vacation. I’m sorry. You can also fil another claim for $75 and if we find that it wasn’t your fault, we will reimburse you”. Bull. I told him it’s evident that that guy is admitting he messed with my water because he said he did AND he will willing to come back. FA will not pay for anything if they don’t have to. They’re like the Chase Bank of wareanties where everything is the consumer’s fault. There’s even a Facebook page of people showing they took FA to court and how their contractors lied. They also hired a terrible plumber who didn’t fix the leak in my bathroom. He replaced a drain and yesterday water leaked again from my bathtub to the master room. He also did not fix the pipes under my kitchen sink. Sloppy work, penny pinchers, I’m ready to get out of this contract.

starstar_borderstar_borderstar_borderstar_border

Steven

March 12th, 2019 Arcadia, CA DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Don’t use this company, they won’t fix any thing they should cover. They ‘ll send some one without license and unprofessional to your house and take look it with out fix any thing and tell you that they can’t fix it and ask you to signed the papers and send you the bill

starstar_borderstar_borderstar_borderstar_border

Soyyoy09

March 11th, 2019 Riverside, CA DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

The worst experience I've had as a home owner of over 10 years. I've been dealing with First American Home Warranty for 5 months for one service fee for my above ground spa. They sent out 2 different contractors that told us they can not provide any service as they don't work on above ground spas. (on our claim it was clearly stated was an above ground spa) We are still required to pay the service fee even though the contractors wouldn't help us in any way and they no showed more than 3 times. All I can say is stay away from this company!

starstar_borderstar_borderstar_borderstar_border

Jeff

March 11th, 2019 Merced, CA DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

SCAM! Purchased warranty and paid extra for Pool Equipment coverage. My timer shorted out and they denied the claim. Confirmed coverage for timers, circuit boards, and electrical. They denied the claim stating the Intermatic Timer was a "zone controller". I do not have zones, this is a pump on/off timer. After 20 days of dispute I paid a vendor out of pocket because my pool started getting cloudy.

starstar_borderstar_borderstar_borderstar_border

Jamie Newton

March 9th, 2019 Rockville, MD

This warranty company is nothing but a third wheel for a potential solution to your problem. Do youself a favor, look up and call you own specific repair person uourself. Leave this so called legal, third wheel, scam artist of a company alone.

starstar_borderstar_borderstar_borderstar_border

Nathan

March 8th, 2019 Greenville, SC DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

For the last two years, each claim has been an absolute nightmare. Most recently, our dishwasher was not working. We placed a claim in October. Multiple times contractors did not call within the "24-48" hours. Once one came out, they said the dishwasher needed to be replaced. We had to jump back through some more hoops to get the installation company to come out. Multiple no calls again until someone brought out the dishwasher. Without taking the old dishwasher out or doing more than five minutes of investigating, they said the wiring was not long enough and that we needed to place a claim for an electrician. After long, long periods of being on hold with First American over the next several days (every call involves lots of hold time), they informed me that they did not cover the electrician. We hired our own electrician, who, after 5-10 minutes of actually looking at the dishwasher, determined that the wiring was more than sufficient and said that the initial crew obviously just wanted to get out of doing the work. We still had to pay the electrician $180 out of our own pocket to tell us that the people that First American sent were wrong. Of course, First American refused to cover these charges or accept any responsibility for their contractors. We were then told that we would hear from the installation crew within 24-48 hours an that they would come back out to install the dishwasher. We did not and were told that we would hear over the next 24-48 hours. A week later, we called back because we still had not heard and they changed contractors. They sent the information to a new contractor, but there were errors in their forms so the installation was delayed TWICE, as we were informed by the contractor that they continually have issues with this home warranty company sending the wrong forms and causing delays. Once someone finally did come out to install the dishwasher that the first crew had just left on our porch, it worked for ONE cycle before breaking. It is a very cheap dishwasher and much worse than the one that we had before. We called again to get it fixed and they told us that we would have to pay the $75 service fee. Eventually they told us that, since it had only been a few days, and it was their people that installed it, they would begin the process to have the dishwasher fixed without charging the fee. This, however, like everything, is a process and not simple. They told us that we have to call back tomorrow. We will see how that goes. It is now March. We still do not have a working dishwasher. This is the most recent issue that we have had, but it is certainly not the only one. They universally refuse to accept responsibility and have denied requests to refund money spent on repairs that they said we needed and then didn't or on the monthly premiums that I have paid while they have been dragging their feet and causing hassle without actually fixing anything. Every time you call customer service you have to completely re-explain your situation and none of the representatives that I have spoken to haveany personal compassion or drive to help. We are moving and can't wait to find a different home warranty company. Any other home warranty company. Both for our new house and the buyers of our current house. UPDATE 3/8/19: The latest is that first american told me to call back another day to get the dishwasher installed. Called back, went through the menus, waited on hold, and finally spoke to someone in the right department that told me I needed to call GE to get it replaced because it is still under warranty. He gave me a number to call and a purchase order number. I expressed how cheap the dishwasher was and he told me that I would have to talk to GE about that and it would be up to them whether or not to upgrade. I called the number he gave me, waited on hold, went through the menus and finally spoke to someone. That person told me that this was the wrong department and she couldn't do anything because the guy had given me the wrong number and that they only do business to business. I tried to call the extension back for the guy at First American but he did not answer multiple times, so I went back through the whole system, telling my story all over again to other people. Eventually got the right number and talked to the guy at GE. He told me that it will be about a week before someone could get out to look at it and that they can only install the dishwashers that First American orders and that it is absolutely not up to them to install a higher quality dishwasher. He told me that he had encountered others that had had issues with First American and that they ultimately seem to care about what is the cheapest and easiest. Lots of buck passing. No one on the phone has seemed to actually care or try to help. Still no dishwasher.

starstar_borderstar_borderstar_borderstar_border

Edwin,Tonia Bradley

March 6th, 2019 Louisville, KY DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

We were first time homebuyers in Aug of 2017. Kept the insurance until Jan of 2019. Decided that we could not afford the coverage any longer. So we decided not to pay anymore. When we set up the payment plans it was agreed that we would call in and make payments 2-3 months at a time. We did not give them permission to take money or draft money from our account. That was understood plain and clear. Our fault for not calling and counseling our plan. They took it upon themselves to take money out of our account without our permission LIED and said we gave them access. LIES all LIES. It is sad and is a shame you can't trust these companies. They are so money hungry that they are taught to take and LIE, LIE, LIE. Our fault true enough for not calling and counseling. But you are LIARS and the truth ain't in you when you said you had permission to draft my account go back and listen to all my calls. I made it very clear DO NOT TAKE ANYTHING FROM THAT ACCOUNT and HE said yes HE understood. It just shows a lack of INTEGRITY and that it's all about a $. I will be sure and warn my friends and family members about this company. And anybody else who will listen. STOP LYING!

starstar_borderstar_borderstar_borderstar_border

Anita Konow

February 27th, 2019 Roseville, CA DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I called to have a plumber come out to repair a leak. He showed up, looked at the leak and left. He said he would get back to us. He never did. I made numerous phone calls to the plumber, he never returned any calls and never came back to do the repair work. Yet, I am being threatened by First American to pay the $75 fee for repairs????? Really? No work was done. I have made numerous calls to First American and have been treated rudely. I will not be renewing

starstar_borderstar_borderstar_borderstar_border

Robert Briggs

February 27th, 2019 Clovis, CA DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

They did nothing but delay,delay the replacement of our oven! The service provider came out but couldn't wire it in. I had to call another person to put in the neccessary box and just had him go ahead and install the oven! Now let's see if AHW reimburses me the $200 It cost me!

starstarstarstar_borderstar_border

Ramona Duenez

February 26th, 2019 Ogden, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstarstarstarstar_border

We've had this company for 3 years. Our first experience with them was amazing. However, we opened a classroom on Sunday due to the water backing up and flooding the basement. We are unable to take showers, use the toilet or anything else that drains water into the main line. It is now Monday and still nothing. We called to ask about the progress of our claim and seven someone would be out. They notified my husband that it could still be another 2 to 3 days before someone comes out. We are ready to cancel and just call a plumber out.

First American Home Warranty Logo

Reply from First American Home Warranty

Apr 17, 2019

Hello Ramona, We would like to apologize for any inconvenience you may have experienced during the handling of your claim. Please be advised, we attempted to contact you several times in order to discuss your claim but have been unsuccessful in reaching you. Please contact First American at your earliest convenience to further discuss your claim. Thank you.

starstar_borderstar_borderstar_borderstar_border

Howard Masonheimer

February 23rd, 2019 Newnan, GA DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Worse service and vendors that they hire are incompetent. Had an issue with garage door been installed incorrectly by technician both the technician and mgt claimed I needed new rollers. Meanwhile when they gave me my ticket the technician checked 25 points check where all checked off by tehnician . Wound up getting a local garage tech who fixed within minutes because the other company incorrectly mounted the bracket. Now we had 2 small appliance repair companies they use. First company kept changing dates they were too busy sorry and they were very rude. Now the 2 nd company listed 3 items on repair and with no communication to homeowners its the circuit board. Well the technician was unable to fix and left the control panel hanging loose and we are unable to use..

First American Home Warranty Logo

Reply from First American Home Warranty

Mar 12, 2019

We appreciate your feedback and look forward to being able to address your concerns directly with you.

starstarstarstarstar

Missi

February 22nd, 2019 Fresno, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They have been great so far. Very friendly, great follow up.

First American Home Warranty Logo

Reply from First American Home Warranty

Mar 08, 2019

Hi Missi. Thank you for your review. We appreciate it.

starstar_borderstar_borderstar_borderstar_border

Paddy

February 21st, 2019 Carlsbad, CA DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Filed a claim on 4 Feb for a washing machine issue. First American Home Warranty sent a technician from Antech Appliances to our home on 6 Feb to assess the situation. The technician indicated that the problem was with the main drum bearing. We paid him the $75 service fee. He said he would order the parts and have the repairs completed within 7 days. Seven days later, after not hearing anything from Antech or First American, I called Antech. No answer and no voicemail. I tried to check on our claim status online with Antech and all I received from my inquiry was that the claim was being processed. I called First American and was told that Antech hadn't filed the claim paperwork until the day before and the First American Purchasing Department determined it would be less expensive for them to purchase us a new washing machine rather than repair the old one. The replacement washer is white, not silver like the original washer and First American does not match colors. We were asked if we had paid Antech the $75 service fee, to which I responded in the affirmative. First American had no record of that payment being made. We were then told that the delivery, installation, and haul away appointment would be made within 7 days and everything would take place during that one appointment. We provided a cellphone number to First American so that we would be sure not to miss the call to schedule the delivery, installation, and haul away appointment. No one called. On 18 Feb, A1 Appliances attempted to deliver the new washer without coordinating the delivery with us. On 19 Feb, we contacted A1 Appliances to schedule a delivery. They made the delivery but said they were not permitted to install the new washer nor were they able to haul away the old washer. We were instructed to contact First American to set up an appointment for GE Sales to perform the installation and haul away separately. During the past two days, I have spent hours on the phone with First American, been disconnected three times, talked with two customer service representatives with a horrible attitude, talked with one customer service supervisor who also had a bad attitude, talked with another customer service representative who had an incomplete record of all that had transpired. I have now been told that the installation can't be made for another 5 days and there isn't anything that First American can or is motivated to do in order to expedite that process. Yesterday, I sent an e-mail to First American requesting to speak with a customer service executive immediately but have yet to hear from anyone at First American. Apparently the customer is not their primary focus. I will be cancelling our policy with First American and I highly recommend that everyone else that has a policy with them cancel as well and any potential new policy holders look elsewhere. First American subcontracts with poorly performing companies, has difficulty maintaining comprehensive claims records, and their customer service department doesn't understand what the term customer service really means.

starstarstarstarstar_border

Jeff Taylor

February 21st, 2019 Conway, AR DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

We been covered by FAHW for going into our third year. We have had a service call each year. Some of their techs have been very prompt. Our recent experience with Sears Service was not prompt. Little communication about when the service or completion would happen. The actual service was fine

First American Home Warranty Logo

Reply from First American Home Warranty

Mar 08, 2019

Hello Jeff. We appreciate you taking the time to provide us with your feedback. Thank you for choosing First American.

starstarstarstarstar

Yuriy

February 20th, 2019 Laguna Hills, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Very decent response time, warranty on services if anything is done done right the first time (I had a chance to experience that), great value overall.

First American Home Warranty Logo

Reply from First American Home Warranty

Mar 08, 2019

Hi Yuriy. Thank you for your review, we appreciate it!

starstarstarstarstar

D. K.

February 20th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

We have a Home Warranty on a rental property we own. The tenants reported that there was water leaking from the ceiling. We began to worry that there might be an ice dam causing water to be pushed into the house. But the plumber that was called to check things out, found that a washing machine hose was the cause of the water leak. It’s comforting to know that the Home Warranty offers specialists in so many fields and they are quite prompt in getting the right people on the job!

First American Home Warranty Logo

Reply from First American Home Warranty

Mar 20, 2019

Thank you D.K. for your review!

starstar_borderstar_borderstar_borderstar_border

Frank X. Johnston

February 20th, 2019 La Quinta, CA DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Worse company I have ever dealt with. Bought home in June 2018. Started having smoke alarms activate for no reason. FAHW sent a "home builder" person to inspect. Found disconnected smoke alarm-reinstalled but problem still persisted. Person returned, said batteries had to be replaced. I installed new batteries. Alarms still going off. Called FAHW and they sent an "electrician". Reported some wiring problems--wires seem to be disconnected and whole detector system should be inspected. Call from FAHW stating this is a "pre condition" situation and NOT covered by warranty. A very curt conversation with FAHW rep. VERY DISAPPOINTED (one sided conversation)!!!!

starstar_borderstar_borderstar_borderstar_border

ANDRE

February 20th, 2019 Norcross, GA DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

CLAIM FILED NOV FOR FRIDGE, MICROWAVE, DISHWASHER AND STILL NOT FIXED. THEY DEDUCTED FROM MY CLAIM A 2ND OPINION WHICH WE DIDN'T NEED AND THAT TOOK MONEY FROM THE REFRIGERATOR BUYOUT THEY OFFERED ME.

starstar_borderstar_borderstar_borderstar_border

thymike

February 20th, 2019 Garden Grove, CA DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

This company is a bunch of crooks, all they want is to take your money and never pay any damaged to your home, I have 2 houses and insured by them. I have 3 damaged occasions, called them and they send their contractor out to do a report, every time they come out I have to paid $75.00. at first the send me an email stating that they will cover the damage then they change their mind that they made a mistake from the report and they are not pay for the damage, can someone direct me how to get them out of business so they don't cheat people out of money, all the wants is to take your money and decided not to pay any consumer for the repair.

starstar_borderstar_borderstar_borderstar_border

Martin Nocera

February 18th, 2019 Carlsbad, CA DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

If I could rate zero stars, I would. I had a broken garage door torsion spring. I paid the $75 deductible for the broken spring to be fixed and another $75 to replace the other working spring, because this is highly recommended as the old working spring is likely to fail soon after. If protocol is to replace both springs, why am I paying two deductibles. I could have bought both springs for $60 shipped to my house and completed the work in 45 minutes. It took the technician about 15 minutes to do the whole job. What a racket.

starstar_borderstar_borderstar_borderstar_border

Alannahjeremy

February 13th, 2019 Studio City, CA DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Waste of money. Weasel words policy that excludes almost anything that breaks and then forces you through a hoop to get claim finalized.

starstar_borderstar_borderstar_borderstar_border

OLIVER A.

February 13th, 2019 DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Absolute worst company to deal when it comes to claim resolution and customer service! Rejects all statements from customer (me) and accepts the fictitious report claimed by the plumber which contracted by First AM. I initiated several claims and one of them is a plumbing issues. The plumbing service finally showed up a week later. Whereas, my other claim I was at my house the following day and every other claim was closed within

starstar_borderstar_borderstar_borderstar_border

Don Kendrick

February 7th, 2019 Austin, TX DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

worst company i have ever experienced! I have filed several claims with this company. i received an email aknowledging the filing of my claim and inviting me to call which i did. This was three weeks ago. ive never received a return call or email giving me the status of my claim.

starstar_borderstar_borderstar_borderstar_border

Michael

February 7th, 2019 Yountville, CA DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I had contacted First American Home Warranty in February of 2018 to have our hot tub repaired. I followed up multiple times over the course of several months because they never sent anyone out to service the hot tub. Eventually they marked the submission as complete even though they never sent anyone out to service the hot tub. I asked to be reimbursed and instead of honoring my request they simply passed me from department to department. I called the contracts department and they said they cannot reimburse me because the contract had expired. I pointed out that I requested to be reimbursed prior to my contract expiring and the woman said, "Let me explain to you the way a contract works…” I asked to speak with her supervisor and the supervisor was equally as rude and condescending. When I asked to speak with her supervisor she said she was the lead supervisor on the floor that day. I asked to have the contact information of her supervisor so I could follow up and she refused. Do not allow yourself to be scammed by this terrible company.

starstar_borderstar_borderstar_borderstar_border

Steve Smith

February 7th, 2019 Garland, TX DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Just purchased a 10 year old home. We got the First American Home Warranty to protect ourselves and within a few months, the microwave handle broke. My very small, wife opened it one day and it broke from the bottom. Not by force, no one was abusing it. First american denyed our claim as "the microwave handle is purely cosmetic and can be opened in alternate ways." i.e stick your hand under the microwave and pry it open from the crack. This is not a joke, this is not fake. Stay far away from this company. They will do what ever it takes to keep their money.

starstarstar_borderstar_borderstar_border

janalee sanders

February 6th, 2019 Valley Center, CA DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

we were happy with First American that is until we had to file a claim. when you have a tragedy such a fire and you need to file a claim the last thing you need is to be nickel and dimed to death! I felt like I had to jump through more hoops and fill out so much un necessary paperwork that it made me crazy. one would think that a customer who has always paid their premiums on time and never had filed a previous claim would be entitled to better service, I mean for 8 years we gave them money, then when we needed to get some of that money back for the service we had always paid for and they made it unbearable for us.