First American Home Warranty
check_circleverifiedFirst American Home Warranty has been an industry leader for over 35 years and has a reputation of providing quality home warranty plans with extensive coverage for homeowners across the nation. The home warranty provider has serviced millions of claims, saving homeowners more than $180 million in covered repairs and replacements.
The company has a large network of prescreened technicians so you don't have to worry about doing your own research and independently finding your own technician. Warranty coverage lasts for one year and monthly payment options are available as well. First American Home Warranty ranked in our list of Top 10 Best Home Warranty Companies of 2019.
The Good
- Decades of Experience and Company Stability
- Comprehensive Plans
- Coverage Limits
- 24/7 Claims Service
- Online Homeowner Center
Decades of Experience and Company Stability
First American has been providing home warranties since 1984. The home warranty service provider provides coverage to 38 states plus the District of Columbia. 35+ years of home warranty experience is a good indication of the company’s stability and willingness to provide quality service. Choosing a home warranty company with so much experience could be an additional peace of mind for homeowners.
Comprehensive Plans
First American Home Warranty currently offers two coverage plans and a variety of additional options for warranty coverage. The monthly cost for a First American Home Warranty plan starts at $28 per month and lasts for one year. The service fee varies by location, but you will typically pay $75 whenever you schedule a repair or replacement with a First American Home Warranty technician. Warranty plan holders can upgrade or expand their warranty plan within the first 30 days of coverage to add on additional systems or appliances.
First American also offers a 30-day review period for new warranty contract holders. Customizable plans are made for homeowners, real estate professionals, as well as network service providers. First American Home Warranty's website allows anyone to receive a sample contract and specific residential warranty pricing within minutes.
First American Home Warranty does not have an age limit on systems and appliances, so you don't have to worry about the company refusing coverage based on this. Warranty coverage for major appliances and systems is as follows (pricing and coverage for protection plans may vary by location):
The Basic Plan: $28 per Month or $336 per Year
- Washer and dryer
- Refrigerator
- Dishwasher
- Oven range
- Cooktop
- Microwave
- Garbage disposal
- Trash compactor
The Premier Plan: $42.50 per Month or $510 per Year
- Includes everything in the Basic Plan
- Plumbing
- Plumbing stoppages
- Heating
- Water heater
- Electrical
- Garage door opener
- Ductwork
- Central vacuum system
Optional Coverage
For a fee, you can add additional coverage items to your service contract:
- Central air conditioning (electric) — $9 per month
- Additional refrigeration — $4 per month
- Pool/spa equipment — $15 per month
- Well pump — $7 per month
- First class upgrade — $9 per month
Coverage Limits
Unlike some home warranty providers, most of First American’s covered items do not carry a specific dollar limit. First American plans do not require a home inspection to be done by a contractor or maintenance records to be retrieved from a repair person for coverage. The service provider also offers extra protection for malfunctions due to lack of maintenance, regular wear and tear, rust, corrosion, and sedimentary build-up. There are no age limits on covered items, and no limit to the number of claims a customer can file.
24/7 Claims Service
No matter the time of day, customers can open a claim. First American offers a 24/7 service request hotline where you can make service calls at any time as well as a user-friendly online customer portal. First American has a nationwide network of workers and prescreens every service contractor and requires them to complete a probationary period to ensure customer satisfaction standards are met through customer survey results.
Online Homeowner Center
First American offers an easy-to-use online homeowner center for all of its customers. From this portal, a customer can open and track their claims, view their contract details, renew their home warranty, and manage communication preferences.
The Bad
- Nationwide Service Unavailable
- First American Home Warranty Reviews
- Extra Cost for Air Conditioning Coverage
Nationwide Service Unavailable
First American provides coverage in 38 states and the District of Columbia. There is a tool on its website that allows for a zip code lookup to determine if First American provides coverage for customers in a particular state. Unfortunately, if you are out of First American’s coverage area, you are unable to receive its services.
First American Home Warranty Reviews
First American Home Warranty has some negative reviews highlighting bad customer service, delayed and lengthy response and service time, and hidden fees on appliances. We suggest reading through First American Home Warranty reviews before making a final purchasing decision.
Extra Cost for Air Conditioning Coverage
Many home warranty providers offer air conditioning as part of their premier plan or combo plan, but First American Home Warranty only offers an AC unit as additional coverage with an extra fee you add to your chosen plan. This may be a problem for customers looking to have air conditioning as part of their prearranged plan. However, because the AC unit isn't covered in First American Home Warranty's two main plans, this is what makes the company's warranty cost cheaper than most.
The Bottom Line
With 35+ years of experience and a large network of service providers (each contractor is reviewed and put through a probation period to ensure customer satisfaction), First American Home Warranty has comprehensive protection with high coverage limits for major appliances and systems. With a competitive cost and service call fee and multiple plan options, First American Home Warranty gives you more value for your money and covers customers with flexible payment options for various budgets.
The company offers a basic plan for customers that are looking for more standard coverage, as well as a premier plan for homeowners wanting more robust coverage. Additional add-on items are also available for coverage so consumers can pick and choose other major systems and appliances they want covered. Note that First American Home Warranty only covers the wear and tear of major appliances and systems. Like most home warranty companies, First American does not cover pre-existing conditions.
When compared to other home warranty companies, First American Home Warranty has a competitive monthly cost and service fee. Some warranty providers charge upwards of $600 per year with a $100 service fee.
First American Home Warranty created its home warranty programs with not just homeowners in mind but network service providers and real estate professionals as well. Typically, for whichever home warranty plan you select, the service contract will last for one year.
If you want to learn about what customers think of the company, such as response time, customer service, and quality of repair, check out First American Home Warranty reviews below.
Call our recommended rep over at First American Home Warranty below.
1-(844) 297-4452
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User Reviews
Star Rating
921 Reviews
Review Breakdown
Sentiment Criteria
I bought the Cadillac policy, discussed with agent when buying that I would get like for like. My Casablanca fan in my bedroom with life ended up dying with the technician working on it! Then the only would offer me a contractors grade white ceiling fan, totally would clash with my decor. On the buyout the gave me only $74.11, then they deducted the$75 service fee that my salesman was going to at least cover because he was miss informed and then miss informed me as well. First class upgrades are really not and option with company, despite the promise. My final check for my ceiling fan was $4.11, for a top of the line Casablanca fan, really.....
Terrible. AC has been out for 24 hours and these idiots told me I'd have to wait another 3 days to get it fixed. I've been on and off the phone with them all day, if they're going to waste my time then I'm going to waste theirs. NEVER purchase a warranty through First American. They'll treat you like dirt and delay your service for no reason. My 2 year old could provide a better warranty than this joke of a company.
i would not recommend this company on my worst enemy!!! not once but twice first american has left me hanging without a dishwasher for 3 months and now a washer for 2 1/2 months. the contractor that they have sent will not answer the phone nor are able to leave a message.. and first american does not care.... i have spent numerous hours on the phone with them and have gotten no where. one customer service will tell you something then you speak to another and they will tell you something different,, if i could speak to the ceo or a high up person i would tell them how i feel about there company and the way they handle things. i have even spoken to managers that dont care that they get my money each month and when i need service i cant get it, then why am i paying???? go with another home warranty company!!!!!
Horrible I finished out my contract called to make sure not to renew, Deleted my credit card information and guess what these bozos did. Automatically renewed my policy without my consent, Charged mt credit card that is not on file ( fraud ) now I got to go thru the gauntlet to get my money back and cancel contract
Worst customer service I ever experienced. All they care about is getting your money. They will never follow up and deal with poor rated companies. Never get service quicker than 3-4 days. Will never allow you to get quicker service and cover your costs. Called for garage door service on Friday cause opener died and door is to heavy to lift and cars are stuck in garage. They said Monday maybe
I have had FAHW for 2 years and have since cancelled. This company can only be some sort of criminal front. That is the only logical reason I can think of for this company to exist. Rude, dishonest, underhanded, conniving, two-faced rats...that's about the nicest thing I can say about these people. It's over 100 degrees in Texas right now and I have been without an A/C for almost 6 weeks. They subcontract all of the work to "no name" companies with employees that don't seem know what the heck they're doing. They have been to my home no less than 8 times and the outcome is never any different. Twice the HVAC guy showed up with his girlfriend. After they completely ruined my A/C and after the most infuriating of exchanges with FAHW's pathetic customer service, I was told that I could take an absurdly low payoff or I could pay $500 to cover the damages done by the HVAC company and then FAHW would authorize the repair for the rest. You can imagine how angry this made me. Here we are though, still over 100 degrees and no closer to having my A/C repaired. These guys are criminals. If you want to throw your money away, you're better off burning it in the fireplace. It will save you more time and frustration. And you will still be in the exact same place you would be in if you had purchased this scam they call a home warranty. Good luck to you all, I'm sure there are good home warranty companies out there, but this is certainly not one of them.
Reply from First American Home Warranty
Aug 20, 2019
Hi Jaymz5150, we are terribly sorry to hear about this and would like to assist you. Can you please provide us with your claim number so that we can look into this? Thank you.
This company is horrible. They booked an appointment with a AC company that got horrible reviews. I called and emailed to see if I can get a new company. NOPE! bc it is computer generated. Hey First American Home..... you should at least give me a few options. I have gone out to find an AC company myself. Even if this company is under the warranty for First American Home, they will not cover it. The customer service person was just doing their job, however I felt as if they worked in a box. Not able to help, just sorry the computer generated this company for you. Please note.. Any negative comments on this review the company has not responded too. However if i wrote a positive note, they will.
 Verified Customer
The issue was completely promptly. The tech was on time. Made sure the problem was completely resolved.
Reply from First American Home Warranty
Aug 19, 2019
Thank you for your review Dennis. We look forward to servicing you again in the future.
 Verified Customer
Great customer service!!! Highly Recommend!!
Reply from First American Home Warranty
Aug 19, 2019
Hi Denise, thank you for your feedback.
 Verified Customer
Fast, efficient response and services. I like it.
Reply from First American Home Warranty
Aug 19, 2019
Thank you Claro for your review.
 Verified Customer
Excellent customer service and response time for repairs.
Reply from First American Home Warranty
Aug 19, 2019
Thank you Clara.
 Verified Customer
Very responsive. And the technicians are always friendly and respectful.
Reply from First American Home Warranty
Aug 19, 2019
Thank you Cathy for your review.
 Verified Customer
It may be my ignorance but sometimes after the work is done...it acts up again and I am worried about paying another 75.00
Reply from First American Home Warranty
Aug 19, 2019
Hi Antonio. Thank you for your feedback!
 Verified Customer
First American answered all of my questions and coordinated appliance repair technicians in a very timely manner.
Reply from First American Home Warranty
Aug 19, 2019
Hi Anthony. We are glad to hear that the appliance was repaired quickly. Thank you for choosing First American!
 Verified Customer
We've had several claims and the service we've received has been top shelf!
Reply from First American Home Warranty
Aug 20, 2019
Thank you, Wendy for your review!
 Verified Customer
Very knowledgeable plumber but had to wait over a weekend for help
Reply from First American Home Warranty
Aug 20, 2019
Thank you Victoria!
 Verified Customer
Almost always a good experience with them.
Reply from First American Home Warranty
Aug 20, 2019
Thank you Victor for your review, we appreciate it.
 Verified Customer
the best service for today concerning home repairs
Reply from First American Home Warranty
Aug 20, 2019
Thank you Tim for your review.
 Verified Customer
Speed, friendliness, rates, coverage, quality
Reply from First American Home Warranty
Aug 20, 2019
Thank you Tia for your review.
 Verified Customer
We had a water problem. The technician gave us incorrect information for the repair. We had to go outside at First American to have the repair done. When the repair was done a problem still was not solved and the repair that was recommended was unnecessary. It was a $700 mistake on First Americam's part of which they said they would reimburse us. They did not. We have been customers for almost 20 years. Sorely disappointed
 Verified Customer
The track record they've established with me
Reply from First American Home Warranty
Aug 20, 2019
Hello Stu. Thank you for your review.
 Verified Customer
Easy to make a claim and fast, efficient response by contractor.
Reply from First American Home Warranty
Aug 20, 2019
Thank you Scott.
 Verified Customer
A great professional Reliable on time service
Reply from First American Home Warranty
Aug 20, 2019
We appreciate your review, Sandra.
 Verified Customer
We had fair share of challenges working with them on couple of claims but escalation folks were good to work with and understood our situation.
Reply from First American Home Warranty
Aug 20, 2019
Hi Rupal. We appreciate your feedback.
 Verified Customer
They are prompt and live up to their obligations.
Reply from First American Home Warranty
Aug 20, 2019
Thank you Roy for your review.
 Verified Customer
Good service and prompt response to my request
Reply from First American Home Warranty
Aug 20, 2019
Thank you Robert.
 Verified Customer
Can hardly get someone from First American Home Warranty to get someone scheduled to come to my house. I usually have to find something myself, then pay them in full and wait weeks for me to get reimbursed.
 Verified Customer
Have saved me countless hundreds of dollars in repair bills.
Reply from First American Home Warranty
Aug 20, 2019
Thank you Pete for your feedback.
 Verified Customer
Always get job done. Replace product without hassle when they fail. Have had trouble with one contractor. Don't let them do work.
Reply from First American Home Warranty
Aug 20, 2019
Thank you for your review.
 Verified Customer
service is amazing and we always get a solution. At times, it takes a while, but the job gets done.
Reply from First American Home Warranty
Aug 20, 2019
Hello Noemi. We appreciate your review. Thank you for choosing First American.
 Verified Customer
Call in claim, heard from plumber, had garbage disposal replaced in 2 days
Reply from First American Home Warranty
Aug 20, 2019
Thank you Nikki for your review.
 Verified Customer
Clarify what you need to understand patiently
Reply from First American Home Warranty
Aug 20, 2019
Thank you Michael for your review.
 Verified Customer
Took over 30 days to get HVAC fixed. Total Air Care is a bad vendor for HVAC.
 Verified Customer
I have waited over a month for a refund. I have called 3 times and have been told my refund has been requested and should be back in my account within a certain number of days. It is still not back in my account.
 Verified Customer
excellent service , they always get the repairs done
Reply from First American Home Warranty
Aug 20, 2019
Hello Maria and thank you for your feedback.
 Verified Customer
There good, it's a hot & miss on service. Only twice was not happy of the people who came. But majority of them are very good and know what there doing.
Reply from First American Home Warranty
Aug 20, 2019
Hello Lupe. Thank you for your review.
 Verified Customer
Mostly good. A lot of the vendors they deal with are poorly rated.
Reply from First American Home Warranty
Aug 20, 2019
Thank you Larry.
 Verified Customer
Excellent Service and timely response. No complaints
Reply from First American Home Warranty
Aug 20, 2019
Thank you Kathleen, we look forward to servicing you again in the future.
 Verified Customer
Very satisfactory service. Renewed my policy and have recommended it to others.
Reply from First American Home Warranty
Aug 20, 2019
Thank you June for your feedback and for choosing First American as your home warranty provider.
 Verified Customer
Amazing service! Fast and very professional! Great Value!
Reply from First American Home Warranty
Aug 20, 2019
Thank you Jose for your review.
 Verified Customer
It takes a long time to get service, don't get to pick the replacement part.
 Verified Customer
They get the job done even when the task become more difficult than usual.
Reply from First American Home Warranty
Aug 26, 2019
Thank you John for your review.
 Verified Customer
they take carere of there customers the right way
Reply from First American Home Warranty
Aug 26, 2019
Hello Jamal, we appreciate your review.
 Verified Customer
They have given us great service and been very responsive.
Reply from First American Home Warranty
Aug 26, 2019
Thank you J for your feedback.
 Verified Customer
Never had an issue with them always came through for me and my family when we needed them to!
Reply from First American Home Warranty
Aug 26, 2019
Thank you Howland for your review, we appreciate it.
 Verified Customer
had trouble getting help to get contractor to complete the work.
 Verified Customer
They do what they say they will do. Fast service! They use good companies.
Reply from First American Home Warranty
Aug 26, 2019
Thank you Greg for your review!
 Verified Customer
Contractors are pleasant, knowledgeable and dependable
Reply from First American Home Warranty
Aug 26, 2019
Thank you Greg for your feedback.
 Verified Customer
When an issue did arise, they were dependable and quickly assisted me in addressing the problem at hsnd
Reply from First American Home Warranty
Aug 26, 2019
Hi Fred. Glad we were able to be of service. We look forward to servicing you again in the future!
 Verified Customer
fast service and easy to request service
Reply from First American Home Warranty
Aug 26, 2019
Thank you Fran for your review.