1. First American Home Warranty
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First American Home Warranty has been an industry leader for over 35 years and has a reputation of providing quality home warranty plans with extensive coverage for homeowners across the nation. The home warranty provider has serviced millions of claims, saving homeowners more than $180 million in covered repairs and replacements.

The company has a large network of prescreened technicians so you don't have to worry about doing your own research and independently finding your own technician. Warranty coverage lasts for one year and monthly payment options are available as well. First American Home Warranty ranked in our list of Top 10 Best Home Warranty Companies of 2019.

The Good

  • Decades of Experience and Company Stability
  • Comprehensive Plans
  • Coverage Limits
  • 24/7 Claims Service
  • Online Homeowner Center

Decades of Experience and Company Stability

First American has been providing home warranties since 1984. The home warranty service provider offers coverage to 38 states plus the District of Columbia. Over 35 years of home warranty experience is a good indication of the company’s stability and willingness to provide quality service. Choosing a home warranty company with so much experience could be an additional benefit for homeowners.

Comprehensive Plans

First American Home Warranty currently offers two coverage plans and a variety of additional options for warranty coverage. The monthly cost for a First American Home Warranty plan starts at $28 per month and lasts for one year. The service fee varies by location, but you will typically pay $75 whenever you schedule a repair or replacement with a First American Home Warranty technician. Warranty plan holders can upgrade or expand their warranty plan within the first 30 days of coverage to add on additional systems or appliances.

First American also offers a 30-day review period for new warranty contract holders. Customizable plans are made for homeowners, real estate professionals, as well as network service providers. First American Home Warranty's website allows anyone to receive a sample contract and specific residential warranty pricing within minutes.

First American Home Warranty does not have an age limit on systems and appliances, so you don't have to worry about the company refusing coverage based on this. Warranty coverage for major appliances and systems is as follows (pricing and coverage for protection plans may vary by location):

The Basic Plan: $28 per Month or $336 per Year

  • Washer and dryer
  • Refrigerator
  • Dishwasher
  • Oven range
  • Cooktop
  • Microwave
  • Garbage disposal
  • Trash compactor

The Premier Plan: $42.50 per Month or $510 per Year

  • Includes everything in the Basic Plan
  • Plumbing 
  • Plumbing stoppages 
  • Heating 
  • Water heater 
  • Electrical 
  • Garage door opener 
  • Ductwork
  • Central vacuum system

Optional Coverage

For a fee, you can add additional coverage items to your service contract:

  • Central air conditioning (electric) — $9 per month
  • Additional refrigeration — $4 per month
  • Pool/spa equipment — $15 per month
  • Well pump — $7 per month
  • First class upgrade — $9 per month

Coverage Limits

Unlike some home warranty providers, most of First American’s covered items do not carry a specific dollar limit. First American plans do not require a home inspection to be done by a contractor or maintenance records to be retrieved from a repair person for coverage. The service provider also offers extra protection for malfunctions due to lack of maintenance, regular wear and tear, rust, corrosion, and sedimentary build-up. There are no age limits on covered items, and no limit to the number of claims a customer can file.

24/7 Claims Service

No matter the time of day, customers can open a claim. First American offers a 24/7 service request hotline where you can make service calls at any time as well as a user-friendly online customer portal. First American has a nationwide network of workers and prescreens every service contractor and requires them to complete a probationary period to ensure customer satisfaction standards are met through customer survey results.

Online Homeowner Center

First American offers an easy-to-use online homeowner center for all of its customers. From this portal, a customer can open and track their claims, view their contract details, renew their home warranty, and manage communication preferences. 

Visit Site

The Bad

  • Nationwide Service Unavailable
  • First American Home Warranty Reviews
  • Extra Cost for Air Conditioning Coverage

Nationwide Service Unavailable

First American provides coverage in 38 states and the District of Columbia. There is a tool on its website that allows for a zip code lookup to determine if First American provides coverage for customers in a particular state. Unfortunately, if you are out of First American’s coverage area, you are unable to receive its services.

First American Home Warranty Reviews

First American Home Warranty has some negative reviews highlighting bad customer service, delayed and lengthy response and service time, and hidden fees on appliances. We suggest reading through First American Home Warranty reviews before making a final purchasing decision. 

Extra Cost for Air Conditioning Coverage

Many home warranty providers offer air conditioning as part of their premier plan or combo plan, but First American Home Warranty only offers an AC unit as additional coverage with an extra fee you add to your chosen plan. This may be a problem for customers looking to have air conditioning as part of their prearranged plan. However, because the AC unit isn't covered in First American Home Warranty's two main plans, this is what makes the company's warranty cost cheaper than most. 

The Bottom Line

With 35+ years of experience and a large network of service providers (each contractor is reviewed and put through a probation period to ensure customer satisfaction), First American Home Warranty has comprehensive protection with high coverage limits for major appliances and systems. With a competitive cost and service call fee and multiple plan options, First American Home Warranty gives you more value for your money and covers customers with flexible payment options for various budgets.

The company offers a basic plan for customers that are looking for more standard coverage, as well as a premier plan for homeowners wanting more robust coverage. Additional add-on items are also available for coverage so consumers can pick and choose other major systems and appliances they want covered. Note that First American Home Warranty only covers the wear and tear of major appliances and systems. Like most home warranty companies, First American does not cover pre-existing conditions. 

When compared to other home warranty companies, First American Home Warranty has a competitive monthly cost and service fee. Some warranty providers charge upwards of $600 per year with a $100 service fee.

First American Home Warranty created its home warranty programs with not just homeowners in mind but network service providers and real estate professionals as well. Typically, for whichever home warranty plan you select, the service contract will last for one year. 

If you want to learn about what customers think of the company, such as response time, customer service, and quality of repair, check out First American Home Warranty reviews below. 

We'll Introduce You!

Call our recommended rep over at First American Home Warranty below.

1-(844) 297-4452

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User Reviews

Star Rating

3.7
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1,864 Reviews

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Patricia Pursel

August 3rd, 2020 Apple Valley, CA DETAILS arrow_drop_down
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Good service competent contractors prompt response

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Reply from First American Home Warranty

Aug 06, 2020

Hello. Thank you for your review. We truly appreciate the feedback. Have a great day.

Verified Customer

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Alois

August 3rd, 2020 Cottonwood, CA DETAILS arrow_drop_down
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They do not have people answering phones who seem to know what is going on .

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robert hutchins

August 3rd, 2020 Alpharetta, GA DETAILS arrow_drop_down
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excellent service and great employees. the vendor was quick to respond to our problem, came same day

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Reply from First American Home Warranty

Aug 06, 2020

Hello. Thank you for your review. We truly appreciate the feedback. Have a great day.

Verified Customer

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Elizabeth

August 3rd, 2020 Hattiesburg, MS DETAILS arrow_drop_down
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They respond to my request very quickly and send out responsible people to fix what I have to be fixed

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Reply from First American Home Warranty

Aug 06, 2020

Hello. Thank you for your review. We truly appreciate the feedback. Have a great day.

Verified Customer

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JamesD

August 3rd, 2020 Haymarket, VA DETAILS arrow_drop_down
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Gold star service and easy access to support

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Reply from First American Home Warranty

Aug 06, 2020

Hello. Thank you for your review. We truly appreciate the feedback. Have a great day.

Verified Customer

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Summer Newman

August 3rd, 2020 Biloxi, MS DETAILS arrow_drop_down
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Always quick to respond to Issues and always handled in a timely manner

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Reply from First American Home Warranty

Aug 06, 2020

Hello. Thank you for your review. We truly appreciate the feedback. Have a great day.

Verified Customer

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Debbie

August 3rd, 2020 Clayton, NC DETAILS arrow_drop_down
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Excellent at getting back with me and scheduling a service technician to repair what is wrong. But, I have still had to pay pretty steep fees over what First American covers.

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Reply from First American Home Warranty

Aug 06, 2020

Hello. Thank you for your review. We truly appreciate the feedback. Have a great day.

Verified Customer

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JoAnn

August 3rd, 2020 San Juan Capistrano, CA DETAILS arrow_drop_down
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Not good with emergency services especially on a weekend.

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Jim Rose

August 3rd, 2020 Chico, CA DETAILS arrow_drop_down
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On time and great outcome with knowledgable plumber

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Reply from First American Home Warranty

Aug 06, 2020

Hello. Thank you for your review. We truly appreciate the feedback. Have a great day.

Verified Customer

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Stephen Boviall

August 3rd, 2020 Kennesaw, GA DETAILS arrow_drop_down
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We had them check out two appliances. They do everything they can to put a band aid on it so they don't have to replace it. In the end we bypassed them and made the purchase on our own. Our AC unit was going out. We had it looked at professionally ourselves and was told it needed replaced. The warranty had someone look at it and they said it needed replaced. The warranty had another person, a one man company, and said it needed cleaned. That's what they went with. Rather than pay $350 for a cleaning, another service fee for them to come look at it, and then another $500 for the warranty, we just purchased a new furnace ourselves. It wasn't worth the hassle to keep putting a band aid on it.

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Anonymous

August 3rd, 2020 Mesquite, TX DETAILS arrow_drop_down
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They do what they say and do what they say they will do

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Reply from First American Home Warranty

Aug 06, 2020

Hello. Thank you for your review. We truly appreciate the feedback. Have a great day.

Verified Customer

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d miller

August 3rd, 2020 Hendersonville, TN DETAILS arrow_drop_down
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took a couple tries on the dishwasher - 2nd tech very fast and got it done, he also got the refridgertor done quickly

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Reply from First American Home Warranty

Aug 06, 2020

Hello. Thank you for your review. We truly appreciate the feedback. Have a great day.

Verified Customer

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Jan Brown

August 3rd, 2020 Oakley, CA DETAILS arrow_drop_down
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They took care of my claim in an efficient, professional manner

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Reply from First American Home Warranty

Aug 06, 2020

Hello. Thank you for your review. We truly appreciate the feedback. Have a great day.

Verified Customer

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Walter Brown

August 3rd, 2020 Little Rock, AR DETAILS arrow_drop_down
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Excellent service and timely communication.

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Reply from First American Home Warranty

Aug 06, 2020

Hello. Thank you for your review. We truly appreciate the feedback. Have a great day.

Verified Customer

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Robin

August 3rd, 2020 Surprise, AZ DETAILS arrow_drop_down
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Very quick response to my claim and was pleased with the service. My issue was resolved the day of the appointment

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Reply from First American Home Warranty

Aug 06, 2020

Hello. Thank you for your review. We truly appreciate the feedback. Have a great day.

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ariel delacruz

July 30th, 2020 Escondido, CA DETAILS arrow_drop_down
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IF THERE IS A ZERO OR NO STAR I WOULD RATE THIS COMPANY , TWICE THEY HAVE DONE IT TO ME FIRST THEY TAKE PAYMENT AND THE REST IS UP TO ME TO TRACK AND GET MORE INFORMATION ABOUT THE SERVICE REQUEST WASTED TIME , MONEY WITH PROGRESS WHAT SO EVER , I HAD TO CALL BOTH PARTIES TO GET INFORMATION ABOUT MY REQUEST AND STILL COME UP FIGURING EVERYTHING BY MYSELF , CUSTOMER SERVICE HAVE NO IDEA TO EXPLAIN THE ISSUE, BUT THEY WILL TAKE YOUR MONEY AND THE ONLY EXPLANATION IS PAY NOW!!!!!!!!!!!!

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Althea

July 30th, 2020 , DETAILS arrow_drop_down
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I hate this company! I am not going to waste my time going into details,because I have wasted enough. This is the ABSOLUTE WORST COMPANY I have ever dealt with. Don't waste your time or money with this company!! They Rescheduled 4 times, open window from 12pm to 5pm at 4:40 call to reschedule. Putted me on the schedule but didnt have my idea on the truck. Waited and waited to speak to someone. Poor customer service!!!! Dont care if you are without a washer or dryer for over a month.

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Jacob Powell

July 28th, 2020 Buckeye, AZ DETAILS arrow_drop_down
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They are a horrible company whom sends out bottom feeder contractors and will dance around the issue for weeks with no resolution. 3 weeks later and my a/c still isn't fixed. Oh I forgot I am in Arizona, where the average temp is above 110. Talk about not caring about your customer.

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Leslie

July 28th, 2020 Olathe, KS DETAILS arrow_drop_down
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We pay the extra fee per month for air-conditioning coverage. Air conditioner went out middle of July in Kansas, over 100° for five days in a row with no air-conditioning called to check status get the runaround regarding ordering parts versus approval. Representative would not give name offered $150 voucher to be reimbursed for a portable air conditioning unit. Portable air condition units cost around $400. Would not offer additional reimbursement for air conditioner or hotel room. Also would not send confirmation email that we would be reimbursed for the $150 if we purchased the portable. Representatives change stories regarding whether parts have been ordered or even approved for order.We are looking at 10 more days or longer without air-conditioning in the heat of summer. Horrible company horrible communication should not be rated by the Better Business Bureau spend your money elsewhere!

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Dyonne Yi

July 27th, 2020 Dublin, CA DETAILS arrow_drop_down
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I would give zero if I can. I had the worst experiences with FAHW. They took 2 MONTHS to replace my gas stove where gas leak was involved. 2MONTHS! That’s not all, they took more than 5 MONTHS FOR REFRIGERATOR repair. They ended up offering minimum amount possible for refrigerator replacement. 5 MONTHS!!! That’s after me calling and waiting 35-45 mins on phone waiting. Try on-line and it takes days to respond with survey. Totally useless. Surprised they are in business. First they pride themselves being local co. of California when they were selling. When I called someone overseas answered. Response I received from FAHW was that they only use local contractors—- . What a joke! I wasn’t expecting them to fly contractors from overseas to do repair on my appliances although the timing it took them to respond, they s might as well have and it would have been quicker!

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Reply from First American Home Warranty

Jul 30, 2020

Hello Dyonne, We would like to apologize for any inconvenience you may have experienced during the handling of your claims. First American's records indicate your claims have been completed. Please be advised, First American appreciates your feedback and will look further into your concerns to prevent them from happening again. Thank you.

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Shannon Phillips

July 27th, 2020 Rossford, OH DETAILS arrow_drop_down
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Horriable experiences with First American from lies to multiple calls so I could do their jobs for them. Please trust when I say look elsewhere!

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Kandi Murphy

July 27th, 2020 Anderson, SC DETAILS arrow_drop_down
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Terrible company! We have been without AC for three weeks now. We make 6 calls a day and we get told they are waiting on a report. Additionally, when you do speak to someone they are not American and cannot be understood. They say they will call you back but they never do. Do not waste your money on this company.

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Brian Johnson

July 24th, 2020 DETAILS arrow_drop_down
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Painless process! FA takes cares of their customers and follows through with their promises.

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Reply from First American Home Warranty

Jul 27, 2020

Hello. Thank you for your feedback. Have a great day.

Verified Customer

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Flora Lopez

July 24th, 2020 DETAILS arrow_drop_down
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Always very helpful and fair. I feel safe knowing that they have my back. They always send very professional people to fix the problem. Overall very satisfied with First American.

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Reply from First American Home Warranty

Jul 27, 2020

Hello. Thank you for your feedback. Have a great day.

Verified Customer

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Kevin Wittler

July 24th, 2020 DETAILS arrow_drop_down
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Good service fair price don't try and get out of their responsibility

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Reply from First American Home Warranty

Jul 27, 2020

Hello. Thank you for your feedback. Have a great day.

Verified Customer

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Eric and Shirley Harmon

July 24th, 2020 DETAILS arrow_drop_down
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Great rates and Great Services! Always satisfied!

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Reply from First American Home Warranty

Jul 27, 2020

Hello. Thank you for your feedback. Have a great day.

Verified Customer

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Marc Polander

July 24th, 2020 DETAILS arrow_drop_down
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I have been trying to deal with a service request since 2 weeks now and very little to no progress. Most not all of customer service people tell you the same thing as if reading a script. They tell you to call back tomorrow

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Jerry Hicks

July 24th, 2020 DETAILS arrow_drop_down
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Had AC go out they responded very quickly and covered the expensive costs.

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Reply from First American Home Warranty

Jul 27, 2020

Hello. Thank you for your feedback. Have a great day.

Verified Customer

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Herald

July 24th, 2020 DETAILS arrow_drop_down
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Easy to put in a claim; technicians respond fairly quick.

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Reply from First American Home Warranty

Jul 29, 2020

Thank you Herald for your review.

Verified Customer

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Helen

July 24th, 2020 DETAILS arrow_drop_down
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They are always available and have send to send

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Reply from First American Home Warranty

Jul 27, 2020

Hello. Thank you for your feedback. Have a great day.

Verified Customer

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Sam

July 24th, 2020 DETAILS arrow_drop_down
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Always there for me and fast and quality service

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Reply from First American Home Warranty

Jul 27, 2020

Hello. Thank you for your feedback. Have a great day.

Verified Customer

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Kevin Wilhoite

July 24th, 2020 DETAILS arrow_drop_down
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Called them and they were quick to respond and problem was fixed the next day

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Reply from First American Home Warranty

Jul 27, 2020

Hello. Thank you for your feedback. Have a great day.

Verified Customer

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Doris Thompson

July 24th, 2020 DETAILS arrow_drop_down
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Good service good cost Quality work affordable price

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Reply from First American Home Warranty

Jul 27, 2020

Hello. Thank you for your feedback. Have a great day.

Verified Customer

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SSSSSS

July 24th, 2020 DETAILS arrow_drop_down
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a/c issues no a/c for one month and that was dangerous for my health

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Reply from First American Home Warranty

Jul 27, 2020

Hello. Thank you for your feedback. Have a great day.

Verified Customer

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Derrick

July 24th, 2020 DETAILS arrow_drop_down
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Good service and good representatives. They are helpful

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Reply from First American Home Warranty

Jul 27, 2020

Hello. Thank you for your feedback. Have a great day.

Verified Customer

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mary Brown

July 24th, 2020 DETAILS arrow_drop_down
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Great fast trustworthy service at a decent price

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Reply from First American Home Warranty

Jul 27, 2020

Hello. Thank you for your feedback. Have a great day.

Verified Customer

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Tom A

July 24th, 2020 DETAILS arrow_drop_down
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I had good customer satisfaction on my use

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Reply from First American Home Warranty

Jul 27, 2020

Hello. Thank you for your feedback. Have a great day.

Verified Customer

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John L

July 24th, 2020 DETAILS arrow_drop_down
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Good representatives, fast, quality service, excellent referral companies

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Reply from First American Home Warranty

Jul 27, 2020

Hello. Thank you for your feedback. Have a great day.

Verified Customer

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Christina Blackwell

July 24th, 2020 DETAILS arrow_drop_down
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Great custo.er service and response to issues.

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Reply from First American Home Warranty

Jul 27, 2020

Hello. Thank you for your feedback. Have a great day.

Verified Customer

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TD

July 24th, 2020 DETAILS arrow_drop_down
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Good customer service! Quick Response to homeowner needs.

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Reply from First American Home Warranty

Jul 27, 2020

Hello. Thank you for your feedback. Have a great day.

Verified Customer

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darry holmes (NC)

July 24th, 2020 DETAILS arrow_drop_down
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fair prices, ease of claims settled, expediant responses to service calls, comfort of knownig the plan is present on appliances, they have upheld all their contractual promises

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Reply from First American Home Warranty

Jul 27, 2020

Hello. Thank you for your feedback. Have a great day.

Verified Customer

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Frances

July 24th, 2020 DETAILS arrow_drop_down
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I have had several bad experiences and First American can not find someone to fix my ac problem. The lastest is not having ac for four weeks in Florida's hot summer weather.

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Alberta French

July 24th, 2020 DETAILS arrow_drop_down
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Overall they do well. The price is right. They always complete the job. But I've had one or two not so good repairmen.

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Reply from First American Home Warranty

Jul 27, 2020

Hello. Thank you for your feedback. Have a great day.

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Joe O'Hara

July 24th, 2020 Virginia Beach, VA DETAILS arrow_drop_down
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1 Star...only because 0 was not an option! Difficult to deal with, no callbacks, texts or emails from the company when there is a claim. No service provided 4 days after I made a claim. They use shoddy contractors. Worst company ever. Stay away.

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C PUHER

July 23rd, 2020 Newnan, GA DETAILS arrow_drop_down
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THEY DIDNT HELP OR SOLVE MY APPLIANCE PROBLEM 6 WEEKS LATER MY REFRIDGE STILL HAD NO WORK DONE ON IT.A SIMPLE part that i ended up fixing myself after i gave up on them.Guatamala was their point of contact.meaning they didn't care if your problem was fixed or not a total waste of time and money. Several of my friends had similar bad experiences. 6 weeks later and they were still messing with us on our refrigerator THEY JUST DIDNT CARE THEY TOOK OUR MONEY THEY ARE A BIG SCAM SHAME ON THEM

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Zack K

July 21st, 2020 Englewood, CO DETAILS arrow_drop_down
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This company has wasted countless hours of my time. First, the tech they sent out to deal with my dishwasher left water all over the floor for me to clean up. When he came back, he chipped my countertop reinstalling the dishwasher, and glued it back on, so we wouldn't notice for a couple days until it fell off. Next, my microwave is mounted above my stove. It has been there for 23 years, and has naturally started to bend the frame, causing the front grill to snap off. I have duct taped it into place, but it keeps falling off nonetheless, and several times, into hot grease, splashing it everywhere while cooking. The microwave itself stopped working around the same time, so we filed a claim. Fast forward nearly 2 months. Now, they are offering to pay me $120 for the cost of the repair, ignoring the rest of the issues. It was installed professionally, by the electricians that wired the home when new. I have spent countless hours, sent multiple emails, sent many pictures, etc. The only response I get, is that this is a "cosmetic issue". From their own website "Cosmetic defects, such as scratches or dents to kitchen appliances." This is not a scratch or dent. The frame has bent, snapping off the grill, and it is now dangerous, and the unit will not work. This multi-million dollar company would rather argue for months than pay out an extra $150 to help us get a new, functioning microwave that isn't a hazard. They must have spent thousands paying people to deal with us at this point, but, 2 months later, I still have no functioning microwave, and they refuse to do anything about it. The last "customer service" rep, simply put the phone down and went silent in the middle of our call for several minutes, refusing to speak to me. We were still connected. Ended up hanging up. I do not recommend this company and will be telling every friend and family member about our experience. Several have First American currently, and they are not pleased with the way they have handled this. It's simply insane to drag this out, spend thousands of dollars, lie to us about a frame and grill being "cosmetic", (Think about it this way, is the frame of a car cosmetic? Absolutely not, it's the entire framework of the machine .). So, here, again, I sit, still with no functioning microwave, so they can spend thousands, and waste months, to keep from paying out an extra $150 to keep their customers safe and happy. Run, don't walk, away from this company.

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Daniel Schwartz

July 21st, 2020 Lancaster, CA DETAILS arrow_drop_down
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Terrible. Had an emergency with water pouring out of sink. No one was sent out for 3 days. We had to get someone else because water was flooding our house and we couldn’t wait for their slow service, it was an emergency!!! Then I called to get reimbursement an they wouldn’t pay even though it was their fault for lagging in an emergency situation....water was pouring in the gallons.

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Donna Castro

July 20th, 2020 DETAILS arrow_drop_down
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Good service. I especially appreciate the low service payment

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Reply from First American Home Warranty

Jul 23, 2020

Thank you Donna for your feedback!

Verified Customer

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Alicia

July 20th, 2020 DETAILS arrow_drop_down
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There response is very quick once you call and file a claim they send someone out immediately

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Reply from First American Home Warranty

Jul 23, 2020

Great to hear, Alicia. Thank you.

Verified Customer

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Lakita Brooks

July 20th, 2020 DETAILS arrow_drop_down
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Sometimes it contractor don't reply in a timely fashion and it can be difficult to get issues resolved the 1st time the item is repaired.

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Reply from First American Home Warranty

Jul 23, 2020

Thank you Lakita for your review.