First American Home Warranty has been an industry leader for over 35 years and has a reputation of providing quality home warranty plans with extensive coverage for homeowners across the nation. The home warranty provider has serviced millions of claims, saving homeowners more than $180 million in covered repairs and replacements.
The company has a large network of prescreened technicians so you don't have to worry about doing your own research and independently finding your own technician. Warranty coverage lasts for one year and monthly payment options are available as well. First American Home Warranty ranked in our list of Top 10 Best Home Warranty Companies of 2019.
First American has been providing home warranties since 1984. The home warranty service provider offers coverage to 38 states plus the District of Columbia. Over 35 years of home warranty experience is a good indication of the company’s stability and willingness to provide quality service. Choosing a home warranty company with so much experience could be an additional benefit for homeowners.
First American Home Warranty currently offers two coverage plans and a variety of additional options for warranty coverage. The monthly cost for a First American Home Warranty plan starts at $28 per month and lasts for one year. The service fee varies by location, but you will typically pay $75 whenever you schedule a repair or replacement with a First American Home Warranty technician. Warranty plan holders can upgrade or expand their warranty plan within the first 30 days of coverage to add on additional systems or appliances.
First American also offers a 30-day review period for new warranty contract holders. Customizable plans are made for homeowners, real estate professionals, as well as network service providers. First American Home Warranty's website allows anyone to receive a sample contract and specific residential warranty pricing within minutes.
First American Home Warranty does not have an age limit on systems and appliances, so you don't have to worry about the company refusing coverage based on this. Warranty coverage for major appliances and systems is as follows (pricing and coverage for protection plans may vary by location):
For a fee, you can add additional coverage items to your service contract:
Unlike some home warranty providers, most of First American’s covered items do not carry a specific dollar limit. First American plans do not require a home inspection to be done by a contractor or maintenance records to be retrieved from a repair person for coverage. The service provider also offers extra protection for malfunctions due to lack of maintenance, regular wear and tear, rust, corrosion, and sedimentary build-up. There are no age limits on covered items, and no limit to the number of claims a customer can file.
No matter the time of day, customers can open a claim. First American offers a 24/7 service request hotline where you can make service calls at any time as well as a user-friendly online customer portal. First American has a nationwide network of workers and prescreens every service contractor and requires them to complete a probationary period to ensure customer satisfaction standards are met through customer survey results.
First American offers an easy-to-use online homeowner center for all of its customers. From this portal, a customer can open and track their claims, view their contract details, renew their home warranty, and manage communication preferences.
First American provides coverage in 38 states and the District of Columbia. There is a tool on its website that allows for a zip code lookup to determine if First American provides coverage for customers in a particular state. Unfortunately, if you are out of First American’s coverage area, you are unable to receive its services.
First American Home Warranty has some negative reviews highlighting bad customer service, delayed and lengthy response and service time, and hidden fees on appliances. We suggest reading through First American Home Warranty reviews before making a final purchasing decision.
Many home warranty providers offer air conditioning as part of their premier plan or combo plan, but First American Home Warranty only offers an AC unit as additional coverage with an extra fee you add to your chosen plan. This may be a problem for customers looking to have air conditioning as part of their prearranged plan. However, because the AC unit isn't covered in First American Home Warranty's two main plans, this is what makes the company's warranty cost cheaper than most.
Always comes through with prompt and efficient service.
Good responses and repairs. Service people have been inconsistent. Some are great and others incompetent! Several small items fixed quickly. I would do this purchase again!
They have always provided very good service.
I only had one claim, the process was fast and efficient.
Always had a good 3xpetuence. Quick service knowledgeable agents!
Best Deal, Best Price, they care about you
On top of you never can get anyone on the line, customer service sucks. They're very limited to what they cover; and charges regardless of your dissatisfaction.
I've always had good customer service. My repair appointments have always been in a timely manner.
Addressed my problem fast and had someone at my house the next day.
The companies hired to do the repairs are not as knowledgeable with the work they provide
worthwhile for the peace of mind I get, in previous years I have had a water heater and a dishwasher replaced by the prorgram.
Responsiveness, qualified techicians and value for the price
Poor vendors, no follow-up on service, 45 minute wait times on the phone.
So easy to deal with. Enter problem on line and they take care of it from there. In fact they contract with the very best
Excellent product, excellent customer service.
Great services at a great price. Provides peace of mind with an older home.
Rec'd good service.when every time I have called
Mary Ann Westenhofer
They are always very responsive to my claims.
Personal and professional service is second to none; immediately responsive to service needs.
When we needed them for home issues in the passed they were there for us in a timely manner!
Great and prompt service and friendly knowledgeable technicians..
They are very prompt and use good companies
The service is extremely affordable. It gives me peace of mind knowing I will be taken care of. The service is also easy to use.
Rapid reply and service that is dependable
KERRY STILES SR
I have only had two warranty requests, at this time, and both were promptly responded too and the only charge was the required trip charge.
Easy to use with professional associates
They are there to help me with my problems. Very professional.
Jack Alan Franklin
Good service from good vendors. Forty characters is a waste of words
I received immediate attention to my problems
Very responsive to my needs when I called
They have been great repairing my appliances.
Fast response, good communication. Good contractors
The ease of filing a claim and the great customer service
Henry O Woods
They have always honored our contract and if it wasn't covered, I was notified up front.
Great customer service. I never had a complaint or poor service.
Testimonies are very convincing and we have used them!
Hilda Rivera Delorme
They are very prompt when sending out there service people.
They have come through in a timely manner every time I make a claim.
They met my need quickly and well the only time I needed them.
Allows for Online requests that can be placed 24/7. Contractors provided Prompt service.
Work was done well, on time, with great communication and respect
denied first claim after being with them awhile
They have always been very efficient in assisting our needs
They have had great service and very fast!
Great customer service, prompt in answering calls. Clear cut expectations and coverage.
Variety Coverages available, solid vendors used.
They respond promptly and have very knowledgeable service people.
it was easy to file the claim online. And I received a fast response. Contractor showed up to do the work promptly
Always on time with getting repairs done.
They have been very responsive and timely