First American Home Warranty has been an industry leader for over 35 years and has a reputation of providing quality home warranty plans with extensive coverage for homeowners across the nation. The home warranty provider has serviced millions of claims, saving homeowners more than $180 million in covered repairs and replacements.
The company has a large network of prescreened technicians so you don't have to worry about doing your own research and independently finding your own technician. Warranty coverage lasts for one year and monthly payment options are available as well. First American Home Warranty ranked in our list of Top 10 Best Home Warranty Companies of 2019.
First American has been providing home warranties since 1984. The home warranty service provider offers coverage to 38 states plus the District of Columbia. Over 35 years of home warranty experience is a good indication of the company’s stability and willingness to provide quality service. Choosing a home warranty company with so much experience could be an additional benefit for homeowners.
First American Home Warranty currently offers two coverage plans and a variety of additional options for warranty coverage. The monthly cost for a First American Home Warranty plan starts at $28 per month and lasts for one year. The service fee varies by location, but you will typically pay $75 whenever you schedule a repair or replacement with a First American Home Warranty technician. Warranty plan holders can upgrade or expand their warranty plan within the first 30 days of coverage to add on additional systems or appliances.
First American also offers a 30-day review period for new warranty contract holders. Customizable plans are made for homeowners, real estate professionals, as well as network service providers. First American Home Warranty's website allows anyone to receive a sample contract and specific residential warranty pricing within minutes.
First American Home Warranty does not have an age limit on systems and appliances, so you don't have to worry about the company refusing coverage based on this. Warranty coverage for major appliances and systems is as follows (pricing and coverage for protection plans may vary by location):
For a fee, you can add additional coverage items to your service contract:
Unlike some home warranty providers, most of First American’s covered items do not carry a specific dollar limit. First American plans do not require a home inspection to be done by a contractor or maintenance records to be retrieved from a repair person for coverage. The service provider also offers extra protection for malfunctions due to lack of maintenance, regular wear and tear, rust, corrosion, and sedimentary build-up. There are no age limits on covered items, and no limit to the number of claims a customer can file.
No matter the time of day, customers can open a claim. First American offers a 24/7 service request hotline where you can make service calls at any time as well as a user-friendly online customer portal. First American has a nationwide network of workers and prescreens every service contractor and requires them to complete a probationary period to ensure customer satisfaction standards are met through customer survey results.
First American offers an easy-to-use online homeowner center for all of its customers. From this portal, a customer can open and track their claims, view their contract details, renew their home warranty, and manage communication preferences.
First American provides coverage in 38 states and the District of Columbia. There is a tool on its website that allows for a zip code lookup to determine if First American provides coverage for customers in a particular state. Unfortunately, if you are out of First American’s coverage area, you are unable to receive its services.
First American Home Warranty has some negative reviews highlighting bad customer service, delayed and lengthy response and service time, and hidden fees on appliances. We suggest reading through First American Home Warranty reviews before making a final purchasing decision.
Many home warranty providers offer air conditioning as part of their premier plan or combo plan, but First American Home Warranty only offers an AC unit as additional coverage with an extra fee you add to your chosen plan. This may be a problem for customers looking to have air conditioning as part of their prearranged plan. However, because the AC unit isn't covered in First American Home Warranty's two main plans, this is what makes the company's warranty cost cheaper than most.
With 35+ years of experience and a large network of service providers (each contractor is reviewed and put through a probation period to ensure customer satisfaction), First American Home Warranty has comprehensive protection with high coverage limits for major appliances and systems. With a competitive cost and service call fee and multiple plan options, First American Home Warranty gives you more value for your money and covers customers with flexible payment options for various budgets.
The company offers a basic plan for customers that are looking for more standard coverage, as well as a premier plan for homeowners wanting more robust coverage. Additional add-on items are also available for coverage so consumers can pick and choose other major systems and appliances they want covered. Note that First American Home Warranty only covers the wear and tear of major appliances and systems. Like most home warranty companies, First American does not cover pre-existing conditions.
When compared to other home warranty companies, First American Home Warranty has a competitive monthly cost and service fee. Some warranty providers charge upwards of $600 per year with a $100 service fee.
First American Home Warranty created its home warranty programs with not just homeowners in mind but network service providers and real estate professionals as well. Typically, for whichever home warranty plan you select, the service contract will last for one year.
If you want to learn about what customers think of the company, such as response time, customer service, and quality of repair, check out First American Home Warranty reviews below.
Star Rating
2,509 Reviews
Review Breakdown
Sentiment Criteria
Verified Customer
IJ Silverman
Always comes through with prompt and efficient service.
Verified Customer
Sandra Tiffany
Good responses and repairs. Service people have been inconsistent. Some are great and others incompetent! Several small items fixed quickly. I would do this purchase again!
Verified Customer
Judith McCown
They have always provided very good service.
Verified Customer
Frank Harrison
I only had one claim, the process was fast and efficient.
Verified Customer
Banuelos
Always had a good 3xpetuence. Quick service knowledgeable agents!
Verified Customer
William Moede
Best Deal, Best Price, they care about you
Verified Customer
LaTonya Farmer
On top of you never can get anyone on the line, customer service sucks. They're very limited to what they cover; and charges regardless of your dissatisfaction.
Verified Customer
Elizabeth Talley
I've always had good customer service. My repair appointments have always been in a timely manner.
Verified Customer
Carol
Addressed my problem fast and had someone at my house the next day.
Verified Customer
Alice
The companies hired to do the repairs are not as knowledgeable with the work they provide
Verified Customer
Bob
worthwhile for the peace of mind I get, in previous years I have had a water heater and a dishwasher replaced by the prorgram.
Verified Customer
Sparks
Responsiveness, qualified techicians and value for the price
Verified Customer
Jeff
Poor vendors, no follow-up on service, 45 minute wait times on the phone.
Verified Customer
John
So easy to deal with. Enter problem on line and they take care of it from there. In fact they contract with the very best
Verified Customer
Douglas Loy
Excellent product, excellent customer service.
Verified Customer
Christopher
Great services at a great price. Provides peace of mind with an older home.
Verified Customer
Janet moore
Rec'd good service.when every time I have called
Verified Customer
Mary Ann Westenhofer
They are always very responsive to my claims.
Verified Customer
Roy Cash
Personal and professional service is second to none; immediately responsive to service needs.
Verified Customer
Carol Sido
When we needed them for home issues in the passed they were there for us in a timely manner!
Verified Customer
Donna Mosby
Great and prompt service and friendly knowledgeable technicians..
Verified Customer
Kathleen
They are very prompt and use good companies
Verified Customer
Tanner Corder
The service is extremely affordable. It gives me peace of mind knowing I will be taken care of. The service is also easy to use.
Verified Customer
Bob
Rapid reply and service that is dependable
Verified Customer
KERRY STILES SR
I have only had two warranty requests, at this time, and both were promptly responded too and the only charge was the required trip charge.
Verified Customer
Mary
Easy to use with professional associates
Verified Customer
Linda Turner
They are there to help me with my problems. Very professional.
Verified Customer
Jack Alan Franklin
Good service from good vendors. Forty characters is a waste of words
Verified Customer
Mohammad
I received immediate attention to my problems
Verified Customer
Bonnie
Very responsive to my needs when I called
Verified Customer
Wendell Carter
They have been great repairing my appliances.
Verified Customer
Kei Harami
Fast response, good communication. Good contractors
Verified Customer
Theresa W
The ease of filing a claim and the great customer service
Verified Customer
Henry O Woods
They have always honored our contract and if it wasn't covered, I was notified up front.
Verified Customer
Timothy Norton
Great customer service. I never had a complaint or poor service.
Verified Customer
Linda Crutcher
Testimonies are very convincing and we have used them!
Verified Customer
Hilda Rivera Delorme
They are very prompt when sending out there service people.
Verified Customer
Ken
They have come through in a timely manner every time I make a claim.
Verified Customer
Sharon Hillyard
They met my need quickly and well the only time I needed them.
Verified Customer
April
Allows for Online requests that can be placed 24/7. Contractors provided Prompt service.
Verified Customer
Adolfo Pando
Work was done well, on time, with great communication and respect
Verified Customer
Richard Spiringer
denied first claim after being with them awhile
Verified Customer
Marjorie Whitmer
They have always been very efficient in assisting our needs
Verified Customer
Stacey
They have had great service and very fast!
Verified Customer
Marisa Franklin
Great customer service, prompt in answering calls. Clear cut expectations and coverage.
Verified Customer
Will
Variety Coverages available, solid vendors used.
Verified Customer
Marcy Milan
They respond promptly and have very knowledgeable service people.
Verified Customer
Mike
it was easy to file the claim online. And I received a fast response. Contractor showed up to do the work promptly
Verified Customer
Priscilla Fultz
Always on time with getting repairs done.
Verified Customer
Lawrence Hanks
They have been very responsive and timely