First American Home Warranty

Been very satisfied with the service the service contractors have been very professional

Reply from First American Home Warranty

Dec 31, 2019

Thank you Dwight for your feedback, we look forward to servicing you again in the future.

Was always quick to return our phone calls and set up a time to get you work done

Reply from First American Home Warranty

Dec 31, 2019

Thank you Phillip for your review!

Great for big items like Air and heat replacement but took 25 days for simple part in water heater

Reply from First American Home Warranty

Dec 31, 2019

Hi Larry. We are sorry for the delay in repairing your water heater, but glad it has been taken care of. Thank you for your review.

Works the way I beleive a warranty company should. Submit a request, the request to paid. This has not happened for me with other warranty companies. There was always a "fine print" issue that caused a problem. Not with First American.

Reply from First American Home Warranty

Dec 31, 2019

Thank you Scott for your review!

I've obtained a home warranty as part of my new home purchase on 12/09/19. I've filed 2 service requests on 12/13/19. Immediately, they demanded payment of $150; $75/claim. As of today (12/29/19), nothing is done. What I've received were headache and frustration. First American Home Warranty (FAHW) and their contractors are working together to deny my service requests. From my experience, I have many reasons to believe they will not honor any of my service requests. They intentionally provided excuses after excuses to cover up their dishonest business practice. Now, I understand why they provided me four $25 off coupons from their cousin company called Porch Handyman as a welcome package.

The worst company I've ever dealt with. Never want to pay for anything, so after paying $75, nothing gets repaired.

Very easy to work with and they have a great group of contractors who are honest and reliable.

Reply from First American Home Warranty

Jun 25, 2019

Thank you Thomas for your review

My refrigerator and wash machine went out on Thanksgiving Eve it’s now December 19th and both items are not fixed. Unfortunately repair company was horrible and communication was lacking between First American and A and R repair. I ending up having to buy new refrigerator because unfortunately company couldn’t find a compressor sooner enough or couldn’t give me a date the compressor was to arrive. No one new anything about my wash machine and because I bought from someone who fixed it wrong they will not cover repair or replace. I’ve been a member for over 4year and they will now cover me when I really need them. Disappointed in our relationship.

The worst Service you you will ever come across , there is nothing g covered as part of home warranty there is always nothing covered it’s better to live without First AM in peace.

We bought our house in Feb 2019. With it came this old fridge that supposedly still worked. Within about a month and a half the fridge that came with the house was going out and making this high pitched sound and not cooling as great as it should be. We called First American Home Warranty and they sent someone who worked on it. Paid the $75 service fee. The noise went away, our food was staying cool but within just over 30 days, the noise came back - same problem. Our freezer food was going bad. Because it was over 30 days, we needed to pay another 75$ for another service fee. The same guy came out and he came out two more times after that. These last two times were within the 30 day period of the same claim. On after that fourth time the guy came out I called First American Home Warranty and said that this is ridiculous - the same guy said it's an old fridge, I know you do as much as you can to not pay out, but our food is going bad and can you just give us credit to go towards a new fridge. They said a report needs to be made by the service man to attest to the fridge needing to be replaced. The FAHW phone representative said they will contact the service person and ask for the report. Of course, they never did and they never called back, and we had to throw a bunch of food away and run out to get a new fridge after living out of our coolers for a couple days. I feel that most home warranty companies don't care about customer service but this has definitely been the worst yet. WASTE OF TIME AND MONEY - do not give them your business.

The service was terrible! Do not pay $75 unless they actually inspect or diagnosis the problems. The repair guy came into the house for about 5min and decided he cannot fix the problem with the airflow and left. I will not pay $75 when the guy did not inspect or diagnosis the problem of why there is a lack of airflow going into one of the bedrooms. The work was mentioned in the "Repair Detail" that the symptom is "Lack of Airflow". He looked at the AC unit in the house and said it is working fine. I know that already! The requested repair call was not for him to inspect the AC unit but to inspect why there is "Lack of Airflow" coming into one of the bedrooms. I do not recommend that you wast your money buying protection from this company

DO NOT USE! The company is a joke and First American warranty was no help whatsoever. My pool pump stopped working. I called 1st American, and they had Southwest Pool call me. The tech Jesus came the next day, and said it was the motor. After trying to sell me a high efficiency motor, I said just give me a replacement as covered by the warranty company. He called 2 days later (friday) and said he had a motor. But if I waited til monday afternoon, he could give me a NEW high efficiency motor. On monday, he brought a new looking motor, that was fresh painted. He started the install and saw some of my wires in the conduit needed replacing. He said he would come back in a few days. When he was gone, I inspected the motor. It was an old motor, with dusty, corroded wires inside. I called Jesus, and he said he would bring a new motor. When he returned, he stated he did not have one. I told him to leave. I took photos, and called 1st American. After talking in circles with the operator, then a supervisor- Daniel for 1 1/2 hours, they refused to get me a new company to do the repair, leaving me with the only option to accept the old "reconditioned" motor.

False Advertisement. Non Trustworthy> DO NOT get them as your Home Warranty Protection Plan.

After a recent rating of 1 across the board I now have to update my rating for 1st American Home Warranty. I finally had a supervisor(from the U.S.) take a double look at my washer machine claim and reversed the denial. They also replaced my washer with a brand new one, took care of all the details, deliver,haulaway,install...etc...Thank You Carlotta for the help with everything this Senior Citizen and his wife needed to get back to normal with our laundry. I no longer feel betrayed by the Warranty Company I've had for numerous years....Thanks again for the replacement,it does make life easer...Jason

This warranty company is scam! For almost two months my refrigerator is broken and up till now it has not been fixed. I've been dumping food in the garbage everyday because I can't save any. They placed me on hold for over 30 minutes when I called. Please people don't you ever do business with this company ever. My experience with them is horrible! Also, don't mind all those five stars on their reviews, those people might be friends, employees, or family members to this terrible company!

Vince who helped me was top notch. He is the best customer service person I have ever worked with. He followed up with me many times to make sure the service was completed as I had trouble with the repair company.

Reply from First American Home Warranty

Dec 10, 2019

Thank you for your review Kim, we look forward to servicing you again.

They are always prompt to respond and send reliable workers

Reply from First American Home Warranty

Dec 10, 2019

Thank you Sue for your review. We look forward to servicing you again in the future.

Their continuous support! In addition, their understanding and support in providing timely support.

Reply from First American Home Warranty

Dec 10, 2019

Thank you Nicolas for taking the time to provide us with your feedback.

It's saved me many times from paying out of pocket.

Reply from First American Home Warranty

Dec 10, 2019

Thank you Claudine for your feedback, we appreciate it.

Repairman sent, was on time. Stayed until issue was resolved.

Reply from First American Home Warranty

Dec 10, 2019

Great to hear Bruce, we are glad we resolved your claim.

They always send out the best person to do the job correctly the first time.

Reply from First American Home Warranty

Dec 10, 2019

Yes we do, Kristian. We appreciate your review.

It gets done faster than I assumed it would.

Reply from First American Home Warranty

Dec 10, 2019

Thank you David for your review.

When I tested my basement sump pump by filling the sump with water, it took over 15 minutes to "pump" water out of the sump. By every plumbers standard this is a fault and either the sump or the valve needs to be replaced or inspected. First American charges a service fee of $75 regardless of whether the technician fixes the issue or not. The technician did not inspect the sump, but agreed that over 15 minutes to clear the sump pit of clear water indicated a non-working sump pump. After calling First American claims department, First American explained that the sump, although taking more than 15 minutes to pump water, was still working and that it was not broken. They would not allow a claim and I was still charged $75 for the service fee. You should stay away from First American. The service technical took my word for a broken sump but never tested it, recommended a replacement after describing the issue to First American, but both he and I were denied. Now I am fighting to get the technician to test the sump because that is now the only way they will honor the warranty to prove that it is in fact "broken". This is terrible service, no concern for the home owner or their situation.

I would NEVER recommend First American Home Warranty. It's a scam! On November 12, 2019 I called First American to renew my policy, one I had had for a year. This was a renewal of the policy, not a new policy, and I was told it could be used without a waiting period. I was also told I had 30 days to cancel it. On November 14 I called to have a service technician sent to my home to inspect an issue with the heating system. My policy had coverage for heating issues and ductwork. An appointment was scheduled with my tenants for November 20th, 2019. At this time, I was charged $75 for a service call, which I paid. The technician came to my home on the 20th and spent 15-20 minutes there, writing his report on the spot and submitted it to the First American. 48 hours later the firm called me to say they were denying the claim. They said that while they did cover ductwork, they would not cover this. I called the company back for an explanation and got the run around. On November 21, I cancelled my policy after talking with a customer service representative who not only told me that my claim had been denied (again) but since I was canceling within the 30 day time frame, I would be refunded the full $468 I spent (for a year and upgraded) just a week prior. The service agent at First American gave me the email to write to cancel my policy and I did so immediately. On December 3, I received an email saying I would be refunded only $117.74 of the $468. I called the company and talked to several customer service folks, the last telling me that yes the claim had been denied, I cancelled within the time frame and I had already paid the service call fee. She herself could not understand the discrepancy. After several minutes waiting on hold for her manager to investigate, she came back to tell me that there was a $50 claim fee (fine) and that the service repair contractor had charged First American $290 for his report. He spent 15 minutes at my home and did no work, didn’t even step in to the attic and wrote his report at my tenant’s dining room table. Clearly, there is fraud here. I paid the service fee for an assessment. No work was performed and yet $290 is being deducted from my refund.

It has been a nightmare working with this company. I filed a claim in October to fix my kitchen sink, and it still hasn't been fixed. FAHW sent a plumber who told me my sink needed replaced so he would order the parts and be back in two weeks. After 3 weeks I had not heard back from him, so I called FAHW. FAHW assured me the plumber would call me the next day to set up my appointment to repair the sink. The plumber never called, so after a few days I called FAHW back and again they assured me he would call, but he never did. I have called FAHW countless times all with the same run around. It's now December and it's still not fixed, and the plumber hasn't bothered to call me to set up the appointment. Yesterday I called FAHW and guess what the rep for them said??? "I assure you the plumber from A&D will call you tomorrow. He hasn't called yet, and I won't hold my breath.

It took time to get our issues fixed but First American finally did.

The worst company ever!!!!! I had an issue with my dryer overheating. Opened a service request for someone to come out and check. The contractor First American chose came out and promised there's no issue with the dryer and it's safe to use. After a few days the dryer overheats again and almost caught the house on fire, the plastic parts inside the unit all melted leaving the house full of toxic smoke, luckily we were home or who knows what's going to happen. Called First American right away to escalate the issue because of how serious it is, hoping someone can come out and resolve the issue ASAP. The answer I got is it's not a life threatening event, so it's consider a regular case and told us to wait 48 hours before a contractor will contact us. It's ridiculous the fact that the supervisor Jose told us since we are not dead there's nothing he can do not even to escalate the case. If we are not able to unplug the unit he can call 911 for us so we can be responsible for the charge. This insurance is basically useless. Guess First American doesn't really care about their customer, for sure not their life and safety.

First of all, beware that you cannot speak to a person if you have a problem. You will only get canned responses through their website and no resolution. This warranty came with our home purchase. The washer wasn’t draining so we opened a claim. The tech came out right away and FAHW said they would replace the washer. Two weeks later, they decided to fix it instead. Fine but why make us wait so long? The tech came back after the parts were ordered. When he put the machine back together, he forgot a part in the motor and it blew our fuse. I reached out to FAHW and asked them to fix it since it was their technician who caused the problem. The rep told me to open a new claim and she would speak to a manager about waiving the new deductible. The electrician came out and was able to fix the problem. However, in speaking with FAHW, they have decided that we will have to pay the additional deductible, even though it was their technician who caused the problem. The fuse would not have blown if he had put the washer together correctly. FAHW response is that we would have to pay a 3rd party to tell them that it was the technician’s fault, even though he admitted it was his fault. It makes no sense that I should have to pay more money to prove their fault. I am very disappointed in this company and when I renew my home warranty, it will be with a better company.

Easy and covers alot of stuff in the house that breaks

Reply from First American Home Warranty

Dec 04, 2019

Thank you Brian for your feedback.

Excellent service, valuable customer service and trustworthy.

Reply from First American Home Warranty

Dec 04, 2019

Thank you for your positive review Abdul.

They always respond quickly and the problem is resolved.

Reply from First American Home Warranty

Dec 04, 2019

Great to hear, Bertha. Thank you for your review.

Always there when you need them. Never late.

Reply from First American Home Warranty

Dec 04, 2019

Hi Robert, thank you for your feedback!

Technicians are excellent! On time, correct parts & efficient timeline.

Reply from First American Home Warranty

Dec 04, 2019

Thank you Diana for your review.

fA always exceeds our expectations regarding follow thru and service. However we were extremely dissatisfied with having to wait 50 days for service company Accord to complete our service order. Will never use their services again

The Techs show up on time, repair what ever needs to be done in visit unlest it needs a part.

Reply from First American Home Warranty

Dec 04, 2019

Thank you George for your feedback, we appreciate it.

I've never been disappointed when I've had to contact them

Reply from First American Home Warranty

Dec 04, 2019

Hi Diana, we appreciate your feedback and thank you for choosing First American.

They always respond in a timely manner and meet our expectations as promised.

Reply from First American Home Warranty

Dec 04, 2019

Thank you, Maria. We strive to assist our customer as quickly as possible. We look forward to servicing you again in the future.

Excellent customer service!! Very prompt attention to our needs!!

Reply from First American Home Warranty

Dec 04, 2019

Glad to hear Derek, thank you!

Great quick service, Contractors they send are first rate

Reply from First American Home Warranty

Dec 04, 2019

Thank you Frances for your feedback. Glad the service provided was great!

Everything went well the plumber was very good

Reply from First American Home Warranty

Dec 04, 2019

Thank you Craig, we are glad to hear it went well.

Excellent customer service, very responsive and professional

Reply from First American Home Warranty

Dec 04, 2019

Glad to hear Rita!

They have served us well on all the items that were covered with the warranty...we have used them 3 times in the past 2 months and each time they took care of us!!

Reply from First American Home Warranty

Dec 04, 2019

Thank you Stephen for your review. We look forward to servicing you again in the near future.

My experience with them has always been postive, and the staff, Vendors had been great and helpful

Reply from First American Home Warranty

Dec 04, 2019

Hi Byron, thank you for your positive feedback and thank you for choosing First American.

repair request was easy, and taken care of promtly

Reply from First American Home Warranty

Dec 04, 2019

We like to hear that the repair was completed promptly, Jerry. Thank you.

Would give 5 but had a miscommunication that cost me 2 weeks without my dryer. Once mistake was realized it was promptly corrected.

Reply from First American Home Warranty

Dec 04, 2019

Hello Kristen, we are sorry to hear there was a miscommunication regarding your clothes dryer, but glad that it was resolved.

there was a delay in the company coming to my house at the appointed time

Reply from First American Home Warranty

Dec 04, 2019

Hi Philip, thank you for your review.

Because they always have someone to get the job done

Reply from First American Home Warranty

Dec 04, 2019

Yes we do, Mashawna. Thank you for your review.

Very courteous and very knowledgeable. Rep was new what he was doing and completed the job quickly!

Reply from First American Home Warranty

Dec 04, 2019

Thank you James for your feedback.

Have little issues dealing with them regarding my contract and any services needed

Reply from First American Home Warranty

Dec 04, 2019

Thank you Jamie for your feedback.

Reliable service contractors & fair premium cost

Reply from First American Home Warranty

Dec 04, 2019

Thank you Mary for your review.