Name: First American Home Warranty
Rating: 3.9

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Verified Customer

star star star star star

Paula Hodges Chattanooga, TN

Their response was in good time. They did what they said they would do. Good value for the cost.

1 week ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

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Verified Customer

star star star star star

Mary Byram, MS

Has been very dependable but with the Refrigerator it took so much longer.He wanted to order the filter from a place he liked!

1 week ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

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Verified Customer

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Minaz Aldulaimi Tucson, AZ

They came to check my issue in a timely manner, took care of the problem with giving me a ton of excuses.

1 week ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

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Verified Customer

star star star star star

Joy Bailey Greenville, SC

Local Rep Kendal is wonderful to work with

1 week ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

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Verified Customer

star star star star star

Antonyraj Arockiasamy Flowood, MS

Good experience, quick response, absolutely great service

1 week ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

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Verified Customer

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Jerry Edwards Lake Elsinore, CA

Great rates, excellent service quick response, how much more can one ask from a service business?

1 week ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

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Verified Customer

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Patricia Grass Valley, CA

Professional and efficient service completed within a min acceptable amount of time.

1 week ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

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Verified Customer

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John Brandon, MS

Because of First America's flexibility of assigning me the preferred FAHW contractor in my area, as opposed to being simply assigned a random contractor (others of which I have not been satisfied with in the past). This is the reason I stayed with FAHM.

1 week ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

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Verified Customer

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Richard Krejci Henderson, NV

Because they are amazing and they're there when I need them if anything goes wrong in my house

1 week ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

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Verified Customer

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Bob Milton, FL

Reasonably priced. Good coverage. Quick response to problems.

1 week ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

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Verified Customer

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Robert R Saldana San Antonio, TX

Always very prompt on my needs. Staff is very friendly and professional

1 week ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

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Verified Customer

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Donna Lake Havasu City, AZ

Able to answer questions so you understand, very polite did not have to wait an hour for help

1 week ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

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Verified Customer

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Chris Allor Smithfield, VA

Overall good job, that is why I have maintained my warranty with the company.

1 week ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

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Verified Customer

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Sharon George Louisville, KY

They have sent out great companies to fix my issues at home.

1 week ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

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Verified Customer

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Lisa Peek Reno, NV

Fast and friendly service. Good value for your money.

1 week ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

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K Rich Ponte Vedra Beach, FL

having to wait 2 weeks for an A/C company in the hottest part of summer in Florida is unacceptable. Having to wait a week for a new refrigerator part to come in is not acceptable. No refrigerator for a household of 6 for a week! Parts should be no more than a day or two away.

1 week ago

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Verified Customer

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Sullivan Redlands, CA

Courtesy and prompness always a quick response when a problem occurs

3 weeks ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

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Verified Customer

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Gloria Weiss Angels Camp, CA

Most of the service that they provided was excellent. When our furnace was not working the service was very poor.

3 weeks ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

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Verified Customer

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Mike Arlington, TX

Your monthly rate is high--have not received your promotional gift card, after almost 5 months. FAHW has no compassion for its loyal, faithful customers, in my opinion, all FAHW concerns is to make money, and not fair customer treatment relationship.

3 weeks ago

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Verified Customer

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Rita Ambris Modesto, CA

Excellent service always on time and resolves issues in a timely manner with great customer service

3 weeks ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

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Verified Customer

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Kemery Berry Douglasville, GA

Non-covered charges billed to me in addition to the service call fee

3 weeks ago

Reply from First American Home Warranty

Hello Kemery. Our records indicate you placed a claim on March 4, 2021, for your garbage disposal having a leak. First American dispatched an independent contractor, J & S Mechanical, to diagnose the failure. The contractor replaced garbage disposal as of March 5, 2021. On April 7, 2021, First American contacted you to discuss the non-covered charges you indicated in this review. You advised you were unaware faucets are not covered per your contract. You were advised you can find this information on your contract under Plumbing, Not Covered. Please be advised, First American considers your claim closed. Thank you.

Apr. 7th, 2021

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Verified Customer

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Jorge

Prompt and professional service. service providers are efficient and nice

3 weeks ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

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Verified Customer

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Jeff Willis, TX

Great service and fast!! Always on top of your request. If a company can’t make it out to you, they immediately contact someone who can.

3 weeks ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

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Verified Customer

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Jean Sees Oklahoma City, OK

Customer service they answer all your questions and help

3 weeks ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

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Verified Customer

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Jeff Anselmi Sierra Vista, AZ

They have always delivered on their promises.

3 weeks ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

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Verified Customer

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Michael Ortega Harbor City, CA

Courtesy and professionalism in addition they respond quickly

3 weeks ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

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Verified Customer

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George Hot Springs Village, AR

All things considered... My only complaint is that the telephone call center personnel do not speak clear English. One would guess that the call center is not a US company and not located in the USA. I would prefer FAHW put Americans to work rather than other countries. My only experience this year took two companies to fix. The first one made three trips and failed to notice that a wire was disconnected. Instead they blamed rodents for eating the insulation. While that did happen, it was not the cause of the problem and they gave up. The second company found a disconnected wire and reconnected it - problem solved. 4 stars only.

3 weeks ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

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Verified Customer

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Bernice Pinnock Cordova, TN

They are easy to work with when I call someone about a problem.

3 weeks ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

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Verified Customer

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Robert Thompson's Station, TN

Excellent coverage, professional and nice customer service folks, great companies that they utilize

3 weeks ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

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Verified Customer

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Barbara McBride Covington, TN

They Always answer calls & respond to needs.

3 weeks ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

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Verified Customer

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Lisa Brown Loma Linda, CA

They've been there 4 me everytime i needed them n followed up 2 make sure I was satisfied

3 weeks ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

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Verified Customer

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Kabiru Salami Upper Marlboro, MD

Well understandable and care for there customers

3 weeks ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

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Verified Customer

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Angelo Damanti Acworth, GA

They approved every claim I submitted and took care of all my issues.

3 weeks ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

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Verified Customer

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Rich Zogaric Placerville, CA

Easy on-line claim process, no problems with services and replacement when appropriate

3 weeks ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

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Verified Customer

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Dr Sinha Houston, TX

Last 2 plumbing problems were not solved and found a way to refuse

3 weeks ago

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Verified Customer

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Richard Doran El Paso, TX

They were very friendly and explained everything very well

3 weeks ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

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Verified Customer

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Dr. Robert de Wolfe Galveston, TX

Quick response and excellent technician response

3 weeks ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

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Verified Customer

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Larry Welch Whitesboro, TX

The communication yall keep us up on our maintenance for the stuff

3 weeks ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

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Verified Customer

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Clifford Rose Elk Grove, CA

Because of the service I get from the managers at 1st American

3 weeks ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

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Verified Customer

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Elnora Rice Oakdale, CA

They take care of my problems right away.

3 weeks ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

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Verified Customer

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Loretta Martin Sylvania, OH

They are quick to take care of problems and are less expensive

3 weeks ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

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Verified Customer

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Allen Bergstrom Klamath Falls, OR

Great coverage, easy to use. Have had 2 claims, both handled immediately with great results.

3 weeks ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

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Verified Customer

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Joyce Haseleu San Diego, CA

Some of the companies are 2nd rate and are not always qualified for the job

3 weeks ago

Reply from First American Home Warranty

Hello Joyce, we appreciate your feedback.

Apr. 5th, 2021

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Verified Customer

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Scott Morrisville, NC

They always were able to send someone to fix any problem I was having.

3 weeks ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

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Verified Customer

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Pamela Ann Lee Stockton, CA

Always have successfully helped me with appliances

3 weeks ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

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Verified Customer

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Carol Rodgers Jacksonville, OR

Always there to help great customer service.

3 weeks ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

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Verified Customer

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Karen Kiehne Campbell, CA

When I call I talk to a human being who can answer all my questions quickly. Easy to renew policy. Very responsive to repairs.

3 weeks ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

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Verified Customer

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Mike DeKonty Gold Canyon, AZ

Very professional great service good response timely

4 weeks ago

Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Mar. 18th, 2021

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Verified Customer

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Ron Victorville, CA

Having only used the service once, but was totally satisfied, I figured a 4 was justified.

4 weeks ago

Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Mar. 18th, 2021

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Verified Customer

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Ann Marie Mahaffey Redding, CA

Prompt service . Repairs usually done right first time or replaced

4 weeks ago

Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Mar. 18th, 2021