- First American Home Warranty
First American Home Warranty
check_circle VerifiedFirst American Home Warranty has been an industry leader for over 35 years and has a reputation of providing quality home warranty plans with extensive coverage for homeowners across the nation. The home warranty provider has serviced millions of claims, saving homeowners more than $180 million in covered repairs and replacements.
The company has a large network of prescreened technicians so you don't have to worry about doing your own research and independently finding your own technician. Warranty coverage lasts for one year and monthly payment options are available as well. First American Home Warranty ranked in our list of Top 10 Best Home Warranty Companies of 2019.
The Good
- Decades of Experience and Company Stability
- Comprehensive Plans
- Coverage Limits
- 24/7 Claims Service
- Online Homeowner Center
Decades of Experience and Company Stability
First American has been providing home warranties since 1984. The home warranty service provider offers coverage to 38 states plus the District of Columbia. Over 35 years of home warranty experience is a good indication of the company’s stability and willingness to provide quality service. Choosing a home warranty company with so much experience could be an additional benefit for homeowners.
Comprehensive Plans
First American Home Warranty currently offers two coverage plans and a variety of additional options for warranty coverage. The monthly cost for a First American Home Warranty plan starts at $28 per month and lasts for one year. The service fee varies by location, but you will typically pay $75 whenever you schedule a repair or replacement with a First American Home Warranty technician. Warranty plan holders can upgrade or expand their warranty plan within the first 30 days of coverage to add on additional systems or appliances.
First American also offers a 30-day review period for new warranty contract holders. Customizable plans are made for homeowners, real estate professionals, as well as network service providers. First American Home Warranty's website allows anyone to receive a sample contract and specific residential warranty pricing within minutes.
First American Home Warranty does not have an age limit on systems and appliances, so you don't have to worry about the company refusing coverage based on this. Warranty coverage for major appliances and systems is as follows (pricing and coverage for protection plans may vary by location):
The Basic Plan: $28 per Month or $336 per Year
- Washer and dryer
- Refrigerator
- Dishwasher
- Oven range
- Cooktop
- Microwave
- Garbage disposal
- Trash compactor
The Premier Plan: $42.50 per Month or $510 per Year
- Includes everything in the Basic Plan
- Plumbing
- Plumbing stoppages
- Heating
- Water heater
- Electrical
- Garage door opener
- Ductwork
- Central vacuum system
Optional Coverage
For a fee, you can add additional coverage items to your service contract:
- Central air conditioning (electric) — $9 per month
- Additional refrigeration — $4 per month
- Pool/spa equipment — $15 per month
- Well pump — $7 per month
- First class upgrade — $9 per month
Coverage Limits
Unlike some home warranty providers, most of First American’s covered items do not carry a specific dollar limit. First American plans do not require a home inspection to be done by a contractor or maintenance records to be retrieved from a repair person for coverage. The service provider also offers extra protection for malfunctions due to lack of maintenance, regular wear and tear, rust, corrosion, and sedimentary build-up. There are no age limits on covered items, and no limit to the number of claims a customer can file.
24/7 Claims Service
No matter the time of day, customers can open a claim. First American offers a 24/7 service request hotline where you can make service calls at any time as well as a user-friendly online customer portal. First American has a nationwide network of workers and prescreens every service contractor and requires them to complete a probationary period to ensure customer satisfaction standards are met through customer survey results.
Online Homeowner Center
First American offers an easy-to-use online homeowner center for all of its customers. From this portal, a customer can open and track their claims, view their contract details, renew their home warranty, and manage communication preferences.
The Bad
- Nationwide Service Unavailable
- First American Home Warranty Reviews
- Extra Cost for Air Conditioning Coverage
Nationwide Service Unavailable
First American provides coverage in 38 states and the District of Columbia. There is a tool on its website that allows for a zip code lookup to determine if First American provides coverage for customers in a particular state. Unfortunately, if you are out of First American’s coverage area, you are unable to receive its services.
First American Home Warranty Reviews
First American Home Warranty has some negative reviews highlighting bad customer service, delayed and lengthy response and service time, and hidden fees on appliances. We suggest reading through First American Home Warranty reviews before making a final purchasing decision.
Extra Cost for Air Conditioning Coverage
Many home warranty providers offer air conditioning as part of their premier plan or combo plan, but First American Home Warranty only offers an AC unit as additional coverage with an extra fee you add to your chosen plan. This may be a problem for customers looking to have air conditioning as part of their prearranged plan. However, because the AC unit isn't covered in First American Home Warranty's two main plans, this is what makes the company's warranty cost cheaper than most.
The Bottom Line
With 35+ years of experience and a large network of service providers (each contractor is reviewed and put through a probation period to ensure customer satisfaction), First American Home Warranty has comprehensive protection with high coverage limits for major appliances and systems. With a competitive cost and service call fee and multiple plan options, First American Home Warranty gives you more value for your money and covers customers with flexible payment options for various budgets.
The company offers a basic plan for customers that are looking for more standard coverage, as well as a premier plan for homeowners wanting more robust coverage. Additional add-on items are also available for coverage so consumers can pick and choose other major systems and appliances they want covered. Note that First American Home Warranty only covers the wear and tear of major appliances and systems. Like most home warranty companies, First American does not cover pre-existing conditions.
When compared to other home warranty companies, First American Home Warranty has a competitive monthly cost and service fee. Some warranty providers charge upwards of $600 per year with a $100 service fee.
First American Home Warranty created its home warranty programs with not just homeowners in mind but network service providers and real estate professionals as well. Typically, for whichever home warranty plan you select, the service contract will last for one year.
If you want to learn about what customers think of the company, such as response time, customer service, and quality of repair, check out First American Home Warranty reviews below.
Call our recommended rep over at First American Home Warranty below.
1-(844) 297-4452
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User Reviews
Star Rating
1,864 Reviews
Review Breakdown
Sentiment Criteria
Verified Customer
Patricia Pursel
Good service competent contractors prompt response
Reply from First American Home Warranty
Aug 06, 2020
Hello. Thank you for your review. We truly appreciate the feedback. Have a great day.
Verified Customer
Alois
They do not have people answering phones who seem to know what is going on .
Verified Customer
robert hutchins
excellent service and great employees. the vendor was quick to respond to our problem, came same day
Reply from First American Home Warranty
Aug 06, 2020
Hello. Thank you for your review. We truly appreciate the feedback. Have a great day.
Verified Customer
Elizabeth
They respond to my request very quickly and send out responsible people to fix what I have to be fixed
Reply from First American Home Warranty
Aug 06, 2020
Hello. Thank you for your review. We truly appreciate the feedback. Have a great day.
Verified Customer
JamesD
Gold star service and easy access to support
Reply from First American Home Warranty
Aug 06, 2020
Hello. Thank you for your review. We truly appreciate the feedback. Have a great day.
Verified Customer
Summer Newman
Always quick to respond to Issues and always handled in a timely manner
Reply from First American Home Warranty
Aug 06, 2020
Hello. Thank you for your review. We truly appreciate the feedback. Have a great day.
Verified Customer
Debbie
Excellent at getting back with me and scheduling a service technician to repair what is wrong. But, I have still had to pay pretty steep fees over what First American covers.
Reply from First American Home Warranty
Aug 06, 2020
Hello. Thank you for your review. We truly appreciate the feedback. Have a great day.
Verified Customer
JoAnn
Not good with emergency services especially on a weekend.
Verified Customer
Jim Rose
On time and great outcome with knowledgable plumber
Reply from First American Home Warranty
Aug 06, 2020
Hello. Thank you for your review. We truly appreciate the feedback. Have a great day.
Verified Customer
Stephen Boviall
We had them check out two appliances. They do everything they can to put a band aid on it so they don't have to replace it. In the end we bypassed them and made the purchase on our own. Our AC unit was going out. We had it looked at professionally ourselves and was told it needed replaced. The warranty had someone look at it and they said it needed replaced. The warranty had another person, a one man company, and said it needed cleaned. That's what they went with. Rather than pay $350 for a cleaning, another service fee for them to come look at it, and then another $500 for the warranty, we just purchased a new furnace ourselves. It wasn't worth the hassle to keep putting a band aid on it.
Verified Customer
Anonymous
They do what they say and do what they say they will do
Reply from First American Home Warranty
Aug 06, 2020
Hello. Thank you for your review. We truly appreciate the feedback. Have a great day.
Verified Customer
d miller
took a couple tries on the dishwasher - 2nd tech very fast and got it done, he also got the refridgertor done quickly
Reply from First American Home Warranty
Aug 06, 2020
Hello. Thank you for your review. We truly appreciate the feedback. Have a great day.
Verified Customer
Jan Brown
They took care of my claim in an efficient, professional manner
Reply from First American Home Warranty
Aug 06, 2020
Hello. Thank you for your review. We truly appreciate the feedback. Have a great day.
Verified Customer
Walter Brown
Excellent service and timely communication.
Reply from First American Home Warranty
Aug 06, 2020
Hello. Thank you for your review. We truly appreciate the feedback. Have a great day.
Verified Customer
Robin
Very quick response to my claim and was pleased with the service. My issue was resolved the day of the appointment
Reply from First American Home Warranty
Aug 06, 2020
Hello. Thank you for your review. We truly appreciate the feedback. Have a great day.
ariel delacruz
IF THERE IS A ZERO OR NO STAR I WOULD RATE THIS COMPANY , TWICE THEY HAVE DONE IT TO ME FIRST THEY TAKE PAYMENT AND THE REST IS UP TO ME TO TRACK AND GET MORE INFORMATION ABOUT THE SERVICE REQUEST WASTED TIME , MONEY WITH PROGRESS WHAT SO EVER , I HAD TO CALL BOTH PARTIES TO GET INFORMATION ABOUT MY REQUEST AND STILL COME UP FIGURING EVERYTHING BY MYSELF , CUSTOMER SERVICE HAVE NO IDEA TO EXPLAIN THE ISSUE, BUT THEY WILL TAKE YOUR MONEY AND THE ONLY EXPLANATION IS PAY NOW!!!!!!!!!!!!
Althea
I hate this company! I am not going to waste my time going into details,because I have wasted enough. This is the ABSOLUTE WORST COMPANY I have ever dealt with. Don't waste your time or money with this company!! They Rescheduled 4 times, open window from 12pm to 5pm at 4:40 call to reschedule. Putted me on the schedule but didnt have my idea on the truck. Waited and waited to speak to someone. Poor customer service!!!! Dont care if you are without a washer or dryer for over a month.
Jacob Powell
They are a horrible company whom sends out bottom feeder contractors and will dance around the issue for weeks with no resolution. 3 weeks later and my a/c still isn't fixed. Oh I forgot I am in Arizona, where the average temp is above 110. Talk about not caring about your customer.
Leslie
We pay the extra fee per month for air-conditioning coverage. Air conditioner went out middle of July in Kansas, over 100° for five days in a row with no air-conditioning called to check status get the runaround regarding ordering parts versus approval. Representative would not give name offered $150 voucher to be reimbursed for a portable air conditioning unit. Portable air condition units cost around $400. Would not offer additional reimbursement for air conditioner or hotel room. Also would not send confirmation email that we would be reimbursed for the $150 if we purchased the portable. Representatives change stories regarding whether parts have been ordered or even approved for order.We are looking at 10 more days or longer without air-conditioning in the heat of summer. Horrible company horrible communication should not be rated by the Better Business Bureau spend your money elsewhere!
Dyonne Yi
I would give zero if I can. I had the worst experiences with FAHW. They took 2 MONTHS to replace my gas stove where gas leak was involved. 2MONTHS! That’s not all, they took more than 5 MONTHS FOR REFRIGERATOR repair. They ended up offering minimum amount possible for refrigerator replacement. 5 MONTHS!!! That’s after me calling and waiting 35-45 mins on phone waiting. Try on-line and it takes days to respond with survey. Totally useless. Surprised they are in business. First they pride themselves being local co. of California when they were selling. When I called someone overseas answered. Response I received from FAHW was that they only use local contractors—- . What a joke! I wasn’t expecting them to fly contractors from overseas to do repair on my appliances although the timing it took them to respond, they s might as well have and it would have been quicker!
Reply from First American Home Warranty
Jul 30, 2020
Hello Dyonne, We would like to apologize for any inconvenience you may have experienced during the handling of your claims. First American's records indicate your claims have been completed. Please be advised, First American appreciates your feedback and will look further into your concerns to prevent them from happening again. Thank you.
Shannon Phillips
Horriable experiences with First American from lies to multiple calls so I could do their jobs for them. Please trust when I say look elsewhere!
Kandi Murphy
Terrible company! We have been without AC for three weeks now. We make 6 calls a day and we get told they are waiting on a report. Additionally, when you do speak to someone they are not American and cannot be understood. They say they will call you back but they never do. Do not waste your money on this company.
Verified Customer
Brian Johnson
Painless process! FA takes cares of their customers and follows through with their promises.
Reply from First American Home Warranty
Jul 27, 2020
Hello. Thank you for your feedback. Have a great day.
Verified Customer
Flora Lopez
Always very helpful and fair. I feel safe knowing that they have my back. They always send very professional people to fix the problem. Overall very satisfied with First American.
Reply from First American Home Warranty
Jul 27, 2020
Hello. Thank you for your feedback. Have a great day.
Verified Customer
Kevin Wittler
Good service fair price don't try and get out of their responsibility
Reply from First American Home Warranty
Jul 27, 2020
Hello. Thank you for your feedback. Have a great day.
Verified Customer
Eric and Shirley Harmon
Great rates and Great Services! Always satisfied!
Reply from First American Home Warranty
Jul 27, 2020
Hello. Thank you for your feedback. Have a great day.
Verified Customer
Marc Polander
I have been trying to deal with a service request since 2 weeks now and very little to no progress. Most not all of customer service people tell you the same thing as if reading a script. They tell you to call back tomorrow
Verified Customer
Jerry Hicks
Had AC go out they responded very quickly and covered the expensive costs.
Reply from First American Home Warranty
Jul 27, 2020
Hello. Thank you for your feedback. Have a great day.
Verified Customer
Herald
Easy to put in a claim; technicians respond fairly quick.
Reply from First American Home Warranty
Jul 29, 2020
Thank you Herald for your review.
Verified Customer
Helen
They are always available and have send to send
Reply from First American Home Warranty
Jul 27, 2020
Hello. Thank you for your feedback. Have a great day.
Verified Customer
Sam
Always there for me and fast and quality service
Reply from First American Home Warranty
Jul 27, 2020
Hello. Thank you for your feedback. Have a great day.
Verified Customer
Kevin Wilhoite
Called them and they were quick to respond and problem was fixed the next day
Reply from First American Home Warranty
Jul 27, 2020
Hello. Thank you for your feedback. Have a great day.
Verified Customer
Doris Thompson
Good service good cost Quality work affordable price
Reply from First American Home Warranty
Jul 27, 2020
Hello. Thank you for your feedback. Have a great day.
Verified Customer
SSSSSS
a/c issues no a/c for one month and that was dangerous for my health
Reply from First American Home Warranty
Jul 27, 2020
Hello. Thank you for your feedback. Have a great day.
Verified Customer
Derrick
Good service and good representatives. They are helpful
Reply from First American Home Warranty
Jul 27, 2020
Hello. Thank you for your feedback. Have a great day.
Verified Customer
mary Brown
Great fast trustworthy service at a decent price
Reply from First American Home Warranty
Jul 27, 2020
Hello. Thank you for your feedback. Have a great day.
Verified Customer
Tom A
I had good customer satisfaction on my use
Reply from First American Home Warranty
Jul 27, 2020
Hello. Thank you for your feedback. Have a great day.
Verified Customer
John L
Good representatives, fast, quality service, excellent referral companies
Reply from First American Home Warranty
Jul 27, 2020
Hello. Thank you for your feedback. Have a great day.
Verified Customer
Christina Blackwell
Great custo.er service and response to issues.
Reply from First American Home Warranty
Jul 27, 2020
Hello. Thank you for your feedback. Have a great day.
Verified Customer
TD
Good customer service! Quick Response to homeowner needs.
Reply from First American Home Warranty
Jul 27, 2020
Hello. Thank you for your feedback. Have a great day.
Verified Customer
darry holmes (NC)
fair prices, ease of claims settled, expediant responses to service calls, comfort of knownig the plan is present on appliances, they have upheld all their contractual promises
Reply from First American Home Warranty
Jul 27, 2020
Hello. Thank you for your feedback. Have a great day.
Verified Customer
Frances
I have had several bad experiences and First American can not find someone to fix my ac problem. The lastest is not having ac for four weeks in Florida's hot summer weather.
Verified Customer
Alberta French
Overall they do well. The price is right. They always complete the job. But I've had one or two not so good repairmen.
Reply from First American Home Warranty
Jul 27, 2020
Hello. Thank you for your feedback. Have a great day.
Joe O'Hara
1 Star...only because 0 was not an option! Difficult to deal with, no callbacks, texts or emails from the company when there is a claim. No service provided 4 days after I made a claim. They use shoddy contractors. Worst company ever. Stay away.
C PUHER
THEY DIDNT HELP OR SOLVE MY APPLIANCE PROBLEM 6 WEEKS LATER MY REFRIDGE STILL HAD NO WORK DONE ON IT.A SIMPLE part that i ended up fixing myself after i gave up on them.Guatamala was their point of contact.meaning they didn't care if your problem was fixed or not a total waste of time and money. Several of my friends had similar bad experiences. 6 weeks later and they were still messing with us on our refrigerator THEY JUST DIDNT CARE THEY TOOK OUR MONEY THEY ARE A BIG SCAM SHAME ON THEM
Zack K
This company has wasted countless hours of my time. First, the tech they sent out to deal with my dishwasher left water all over the floor for me to clean up. When he came back, he chipped my countertop reinstalling the dishwasher, and glued it back on, so we wouldn't notice for a couple days until it fell off. Next, my microwave is mounted above my stove. It has been there for 23 years, and has naturally started to bend the frame, causing the front grill to snap off. I have duct taped it into place, but it keeps falling off nonetheless, and several times, into hot grease, splashing it everywhere while cooking. The microwave itself stopped working around the same time, so we filed a claim. Fast forward nearly 2 months. Now, they are offering to pay me $120 for the cost of the repair, ignoring the rest of the issues. It was installed professionally, by the electricians that wired the home when new. I have spent countless hours, sent multiple emails, sent many pictures, etc. The only response I get, is that this is a "cosmetic issue". From their own website "Cosmetic defects, such as scratches or dents to kitchen appliances." This is not a scratch or dent. The frame has bent, snapping off the grill, and it is now dangerous, and the unit will not work. This multi-million dollar company would rather argue for months than pay out an extra $150 to help us get a new, functioning microwave that isn't a hazard. They must have spent thousands paying people to deal with us at this point, but, 2 months later, I still have no functioning microwave, and they refuse to do anything about it. The last "customer service" rep, simply put the phone down and went silent in the middle of our call for several minutes, refusing to speak to me. We were still connected. Ended up hanging up. I do not recommend this company and will be telling every friend and family member about our experience. Several have First American currently, and they are not pleased with the way they have handled this. It's simply insane to drag this out, spend thousands of dollars, lie to us about a frame and grill being "cosmetic", (Think about it this way, is the frame of a car cosmetic? Absolutely not, it's the entire framework of the machine .). So, here, again, I sit, still with no functioning microwave, so they can spend thousands, and waste months, to keep from paying out an extra $150 to keep their customers safe and happy. Run, don't walk, away from this company.
Daniel Schwartz
Terrible. Had an emergency with water pouring out of sink. No one was sent out for 3 days. We had to get someone else because water was flooding our house and we couldn’t wait for their slow service, it was an emergency!!! Then I called to get reimbursement an they wouldn’t pay even though it was their fault for lagging in an emergency situation....water was pouring in the gallons.
Verified Customer
Donna Castro
Good service. I especially appreciate the low service payment
Reply from First American Home Warranty
Jul 23, 2020
Thank you Donna for your feedback!
Verified Customer
Alicia
There response is very quick once you call and file a claim they send someone out immediately
Reply from First American Home Warranty
Jul 23, 2020
Great to hear, Alicia. Thank you.
Verified Customer
Lakita Brooks
Sometimes it contractor don't reply in a timely fashion and it can be difficult to get issues resolved the 1st time the item is repaired.
Reply from First American Home Warranty
Jul 23, 2020
Thank you Lakita for your review.