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First American Home Warranty

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7.2

Overall Score

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LAST UPDATED: September 27th, 2023

First American Home Warranty has been an industry leader for over 35 years and has a reputation of providing quality home warranty plans with extensive coverage for homeowners across the nation. The home warranty provider has serviced millions of claims, saving homeowners $219 million in covered repairs and replacements just in 2021 alone.

The company has a large network of prescreened technicians so you don't have to worry about doing your own research and independently finding your own technician. Warranty coverage lasts for one year and monthly payment options are available as well. First American Home Warranty ranked in our list of Top 10 Best Home Warranty Companies of 2019.

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The Good

  • Decades of Experience and Company Stability
  • Comprehensive Plans
  • Coverage Limits
  • 24/7 Claims Service
  • Online Homeowner Center

Decades of Experience and Company Stability

First American has been providing home warranties since 1984. The home warranty service provider offers coverage to 30 states. Over 35 years of home warranty experience is a good indication of the company’s stability and willingness to provide quality service. Choosing a home warranty company with so much experience could be an additional benefit for homeowners.

Comprehensive Plans

First American Home Warranty currently offers two coverage plans and a variety of additional options for warranty coverage. The monthly cost for a First American Home Warranty plan starts at $28 per month and lasts for one year. The service fee varies by location, but you will typically pay $75 whenever you schedule a repair or replacement with a First American Home Warranty technician. Warranty plan holders can upgrade or expand their warranty plan within the first 30 days of coverage to add on additional systems or appliances.

First American also offers a 30-day review period for new warranty contract holders. Customizable plans are made for homeowners, real estate professionals, as well as network service providers. First American Home Warranty's website allows anyone to receive a sample contract and specific residential warranty pricing within minutes.

First American Home Warranty does not have an age limit on systems and appliances, so you don't have to worry about the company refusing coverage based on this. Warranty coverage for major appliances and systems is as follows (pricing and coverage for protection plans may vary by location):

The Basic Plan: $28 per Month or $336 per Year

  • Washer and dryer
  • Refrigerator
  • Dishwasher
  • Oven range
  • Cooktop
  • Microwave
  • Garbage disposal
  • Trash compactor

The Premier Plan: $42.50 per Month or $510 per Year

  • Includes everything in the Basic Plan
  • Plumbing 
  • Plumbing stoppages 
  • Heating 
  • Water heater 
  • Electrical 
  • Garage door opener 
  • Ductwork
  • Central vacuum system

Optional Coverage

For a fee, you can add additional coverage items to your service contract:

  • Central air conditioning (electric) — $9 per month
  • Additional refrigeration — $4 per month
  • Pool/spa equipment — $15 per month
  • Well pump — $7 per month
  • First class upgrade — $9 per month

Coverage Limits

Unlike some home warranty providers, most of First American’s covered items do not carry a specific dollar limit. First American plans do not require a home inspection to be done by a contractor or maintenance records to be retrieved from a repair person for coverage. The service provider also offers extra protection for malfunctions due to lack of maintenance, regular wear and tear, rust, corrosion, and sedimentary build-up. There are no age limits on covered items, and no limit to the number of claims a customer can file.

24/7 Claims Service

No matter the time of day, customers can open a claim. First American offers a 24/7 service request hotline where you can make service calls at any time as well as a user-friendly online customer portal. First American has a nationwide network of workers and prescreens every service contractor and requires them to complete a probationary period to ensure customer satisfaction standards are met through customer survey results.

Online Homeowner Center

First American offers an easy-to-use online homeowner center for all of its customers. From this portal, a customer can open and track their claims, view their contract details, renew their home warranty, and manage communication preferences. 

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The Bad

  • Nationwide Service Unavailable
  • First American Home Warranty Reviews
  • Extra Cost for Air Conditioning Coverage

Nationwide Service Unavailable

First American provides coverage in 30 states. There is a tool on its website that allows for a zip code lookup to determine if First American provides coverage for customers in a particular state. Unfortunately, if you are out of First American’s coverage area, you are unable to receive its services.

First American Home Warranty Reviews

First American Home Warranty has some negative reviews highlighting bad customer service, delayed and lengthy response and service time, and hidden fees on appliances. We suggest reading through First American Home Warranty reviews before making a final purchasing decision. 

Extra Cost for Air Conditioning Coverage

Many home warranty providers offer air conditioning as part of their premier plan or combo plan, but First American Home Warranty only offers an AC unit as additional coverage with an extra fee you add to your chosen plan. This may be a problem for customers looking to have air conditioning as part of their prearranged plan. However, because the AC unit isn't covered in First American Home Warranty's two main plans, this is what makes the company's warranty cost cheaper than most. 

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The Bottom Line

With 35+ years of experience and a large network of service providers (each contractor is reviewed and put through a probation period to ensure customer satisfaction), First American Home Warranty has comprehensive protection with high coverage limits for major appliances and systems. With a competitive cost and service call fee and multiple plan options, First American Home Warranty gives you more value for your money and covers customers with flexible payment options for various budgets.

The company offers a basic plan for customers that are looking for more standard coverage, as well as a premier plan for homeowners wanting more robust coverage. Additional add-on items are also available for coverage so consumers can pick and choose other major systems and appliances they want covered. Note that First American Home Warranty only covers the wear and tear of major appliances and systems. Like most home warranty companies, First American does not cover pre-existing conditions. 

When compared to other home warranty companies, First American Home Warranty has a competitive monthly cost and service fee. Some warranty providers charge upwards of $600 per year with a $100 service fee.

First American Home Warranty created its home warranty programs with not just homeowners in mind but network service providers and real estate professionals as well. Typically, for whichever home warranty plan you select, the service contract will last for one year. 

If you want to learn about what customers think of the company, such as response time, customer service, and quality of repair, check out First American Home Warranty reviews below. 

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Star Rating

4.0

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4,028 Reviews

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6%

2 grade

3%

1 grade

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gun slinger57 LA

Fantastic company we had a lot of things go wrong all in the same month washing machine dishwasher and refrigerator had a bit of a problem getting the refrigerator and it did take a bit of time about 30 days when they couldn’t get a new one they mailed me a check and I went and bought one nice company I am completely satisfied

1 week ago

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Reply from First American Home Warranty

Thank you for sharing your recent experience with us! It is great to know that we were able to be there for you when you needed it most. We will continue to be here for you should you need us in the future.

Sep. 26th, 2023

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Michael Newport Beach, CA

My air conditioning stopped blowing cold air. I filed a claim online, which was quite easy. It took a few days to get a technician out (it is a busy, hot August in Nevada). He diagnosed the problem and submitted to the insurance company. Things got confused, the work ticket was closed out without the work being done, but fortunately First American sent me an email asking how they did, and when I told them they had closed without fixing it, they jumped on it. Within a week they authorized the repair and the AC is working now with a new condenser. There was a $1,200 total cost, but the repair would have cost about $8,000. So, good value for the money. fortunately, my home has 3 AC zones, so being without the air conditioning for a few weeks of 100-degree weather was tolerable. I would give them 5 stars for customer service and the AC company they sent, but had to take a star off because it took a while.

3 weeks ago

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Reply from First American Home Warranty

Michael, Thank you for taking time to share your feedback with us. We do apologize that this took longer than anticipated. We have a process when evaluating and determining an outcome for our customers, and do our best to keep this process moving forward until resolved. We look forward to being there for you, should you ever need us again!

Sep. 7th, 2023

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Susan New Braunfels, TX

First American Home Warranty sent a reputable HVAC company out to repair our unit. They did approve a new unit be installed. It just took 6 days from the unit going out before it was replaced. I felt it could’ve been more expedient but it did go out on a weekend. With the temperature ranging from 101-107 during those days, we were forced out of our home and even with the premium plan it cost us $1200 plus hotel expenses.

3 weeks ago

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Reply from First American Home Warranty

Susan, Thank you for sharing your review with us. We do apologize that this took longer than anticipated. We have a process when evaluating and determining an outcome for our customers, and do our best to keep this process moving forward until resolved. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

Sep. 6th, 2023

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Mario Lodi, CA

Little disappointment, my hot water went out and thought it would be more sense of urgency. It probably be about 48 hours by the time a plumber actually is out here. Hopefully it’s something he could fix ASAP. We shall see.

4 days ago

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Reply from First American Home Warranty

Mario, We do apologize that this took longer than anticipated. We have a process when evaluating and determining an outcome for our customers, and do our best to keep this process moving forward until resolved. We look forward to being there for you, should you ever need us again.

Sep. 27th, 2023

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Tim Barmore

I have had issues with unkempt appointments by their contracted repair services. Customer service has gotten better. I wish they had a roofing service, like their competitor has. I all most switched.

4 days ago

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Reply from First American Home Warranty

Tim, Thank you for taking a moment to share your feedback. We will share your comments with our team as we are always open to implementing changes. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

Sep. 27th, 2023

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Susan Virginia Beach, VA

service has been ok but annual amount just went up quite a bit. also pay for hvac tuneup but when i go to schedule, it's asking me for $100. i'm now shopping around.

4 days ago

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Reply from First American Home Warranty

Susan, Thank you for sharing your feedback with us. Please reach out to us at 800-992-3400 and we can assist with placing a claim for your HVAC Tune-up. We look forward to being there for you, should you ever need us again.

Sep. 26th, 2023

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Dale Sacramento, CA

HELLO!!! YOU REPLACED OUR DEAD MICROWAVE OVEN WITH A NEW MODEL THAT WE CANNOT OPEN THE DOOR [ BECAUSE OF POOR DESIGNING]!!! I AM CONSIDERING PURCHASING ANOTHER MICROWAVE OVEN THAT HAS AN EASY TO WORK DOOR MECHANISM!!! IT'S INFURIATING TO WATCH MY POOR WIFE DO BATTLE WITH HER NEW OVEN!!! PLEASE HELP US!!! THANKS AND JESUS LOVES YOU!!!

2 weeks ago

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Fati Mosley Durham, NC

Overall the warranty company has been worth the money. I've had two appliances replaced and the one year I let part of the policy lapse I regretted that decision.

3 weeks ago

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Reply from First American Home Warranty

Fati, We appreciate you taking the time to share your review with us!

Sep. 6th, 2023

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Kimberly

All I can say is I thank God for this company...it literally saved my life and pocket book. Loyalty for Life!!

2 weeks ago

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Reply from First American Home Warranty

Kimberly, We appreciate you taking the time to share your review with us. It is fantastic to know that you were provided five star service! We look forward to being there for you, should you ever need us again.

Sep. 14th, 2023

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Clemmie & Mandy Johnson Citrus Heights, CA

I liked having First American for a time. Their rates were reasonable and competitive. Unfortunately, their service call charge increased too much and became more expensive. It seemed that they started to cover less but charge more each year. It’s hard to justify paying more for less. 😞

2 weeks ago Edited September 15, 2023

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Reply from First American Home Warranty

Clemmie & Mandy, Thank you for sharing your feedback with us. It is our goal to provide our customers with a successful resolution, and we will share your comments with our team to ensure our quality of service meets our customers’ expectations.

Sep. 26th, 2023

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Robert Horn II Pahrump, NV

I would recommend First American Home Warranty to homeowners who are looking for a reliable and affordable home warranty plan. The company offers a wide range of coverage options, and their customer service is generally responsive.

1 month ago

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Reply from First American Home Warranty

Thank you for taking a moment to share your review! We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Aug. 7th, 2023

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SvetlanaN1 Dallas, TX

Online requests are easy and convenient.

5 days ago

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Reply from First American Home Warranty

SvetlanaN1, Thank you for putting your trust in us!

Sep. 26th, 2023

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Cathy Heaton North Little Rock, AR

They have always responded quickly and professionally to every issue I've had.

3 weeks ago Edited September 6, 2023

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Reply from First American Home Warranty

Cathy, We appreciate you taking the time to share your five star review with us!

Sep. 6th, 2023

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Joseph Mesaros

I really haven't had to make any type of claim with First American Home Warranty as of yet being i just recently purchased the Home Warranty from them about two months ago! But the initial customer support awareness is excellent & they showed a overall GENUINE concern in helping me & answered ANY & ALL questions i may have had in a very positive efficient informitive understanding manner! Also i compared numerous other Home Warranty Companies before deciding on purchasing my Home Warranty Protection with First American Home Warranty who OFFERED me a GREAT QUALITY PLAN at a COMPARABLE LOWER PRICE!!!

1 year ago

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Reply from First American Home Warranty

Joseph, Thanks so much for taking the time to share your experience! We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Jul. 20th, 2022

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Simon Seattle, WA

Whenever I did speak with someone, they were able to help me right away, or at least gave me the assurance that they were "working on it." I've had to call them back several times to get updates. Often would get a different person telling me different things. We never received confirmation emails or phone calls on the status of anything, not sure if this is a technical glitch, so make sure they can and will email you receipts and status updates. I'd log into my account and would sometimes find updates on information but there is no history in what happened, so I highly recommend you keep your own records of things!

2 years ago Edited September 14, 2021

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Reply from First American Home Warranty

Hi Simon. Thank you for your feedback. We are happy to hear that assistance was provided to your satisfactions.

May. 7th, 2021

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Anonymous

They've been excellent. I've had them with my house now for almost thirty years. They're there to help and get solutions to whatever is going on. There have been several times that they've actually thought about the response I was given from a vendor and it wasn't right and they questioned it and go second opinions to make sure they were right. They do their research. They don't assume that their vendor is always right. I had a plumbing leak and they took care of it. It was incredible. I had some complications from the vendor and issues and modification charges. They did all the research necessary to get it resolved properly and now the job is done. I'm very happy. First American makes sure you're satisfied when you're done. I've had a couple managers involved because there were things that didn't make sense and the actual sales person couldn't match it so they connected me to a manager that could answer my question and give me good, sufficient answers.

4 years ago

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Reply from First American Home Warranty

Thank you for sharing this feedback with us. We have requested additional information from you privately, so we can look further into your claim.

Nov. 12th, 2021

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Kelsey

When we bought our dream home and the deal was ''' as is'', we planned on needing to make some repairs and find a few surprises so we asked for First American Home Warranty coverage with our contract. Wow, did we underestimate the things that would go wrong with this little place. In the first three years, nearly every major appliance has gone out as well as fans, plumbing, both toilets, and I can''t even remember what else. First American has not refused us? Dropped up, questioned us or anything, they have helped us quickly and politely with every single claim. We would have been lost and financially ruined if we had not had this policy.

4 years ago

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Reply from First American Home Warranty

Hi Kelsey. We appreciate your feedback and look forward to servicing you again in the future.

Aug. 6th, 2019

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Maryjane Statesville, NC

When my A/C broke down with First American, they fixed it right away and everything and it's running great. There was one little problem though. When the guy replaced the parts up in the attic, they didn't replace the board. I'm happy with the company, it was the vendor's fault. They sent an email and said it needed to get replaced and First American acted right away and put the part on order. I get great service. They're very professional and they come out right away and service and take care of things. It works really fast. I wouldn't change the company. I had another company and when I saw your company and found out what they cover, I was ecstatic and I've been happy every since. They react really fast.

4 years ago

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Reply from First American Home Warranty

Hi Maryjane. We apologize for the inconvenience you encountered during your claim and appreciate your understanding.

Jun. 17th, 2019

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Floyd Memphis, TN

I really like the experience of working with them and not having to deal with the companies that you get your appliances from. This particular time they gave a time in which the company could come and service that item and I had problems with that time and I worked with First American Warranty and let them know and within forty eight hours they called and got me within forty hours of the call. I had problems with my dryer and I thought they would be able to repair it and go from there. The technician came out and serviced the dryer and told me what was wrong with it and then left. After I tried to use the dryer after he left, it wouldn't work. And I called them back and I got aggravated with the time it took for them to come out and reservice it. And it ended up costing me another $75 and I didn't know I was going to have to pay for that because it wasn't part of the actual dryer. First American was great, it was the company that came out of my house that I wasn't excited about.

4 years ago

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Reply from First American Home Warranty

Thank you, Floyd for the feedback. We are sorry to hear that the assigned contractor did not meet your expectations.

Jun. 17th, 2019

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Corinne M St Louis, MO

Having an older house makes having a home warranty a must. I don't know how we would have paid for some of the repairs that we've needed over the years if they hadn't been covered. We have peace of mind knowing that we are protected from catastrophic damage and repairs. Well worth the investment. Occasionally we have to call more than once to get a technician scheduled, but that is really a problem with individual companies and not the fault of First American. Customer service has been wonderful. I don't think we could live in our house without them. We were not solicited for our business. I researched the best coverage and called them. No phone calls or emails asking us to increase coverage or buy other products. We truly could not be happier.

4 years ago

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Reply from First American Home Warranty

Hi Corinne. Thank you for your review!

Jun. 4th, 2019

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Michael Yuma, AZ

They worked hard to help me get everything taken care of and also reimbursed me for my cost. I appreciated all those who aided in getting everything done.

1 month ago

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Reply from First American Home Warranty

Michael, We appreciate you taking the time to share your experience with us!

Aug. 17th, 2023

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Jamie Weiss Erwin, NC

This company lies of what they offer. So let me explain the real process. Out HVAC went out on 8/9/2023 made claim same day at 5pm. No one called so we contacted the company and was told next appt is 8/14/2023 between 8-2pm. Now we have heat index 110's, county heat advisory, we have our grandchild who is one, and my husband is disabled. I called First American requesting a possible sooner appointment or another company. No, was the answer at the end. They can have someone come in 24 hours if it is an emergency and they did not consider this being an emergency. Now today is 8/14, company came and stated they must submit everything over to the company to see what will be covered and not. My question was "what do you mean what they will cover or not." He could not answer to that and said that it usually takes 2 days to hear back from First American after they submit the report. Once first American decides then the contractor will put me back on the list for repair. How is this ok and why do I pay them so much to be treated like this. I called and they confirmed it will take 48 hours for them to get back to the contractor. Then they will decide and order the parts. Then after the parts get delivered (oh and it will not be overnighted) they will call the contractor to get you scheduled for another appointment. So, in all if you have no heat or air get ready to either be burning alive or freezing for YES 2 WEEKS.

1 month ago

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Vicky Brown Olive Branch, MS

I like that I can get things repaired quickly.

3 weeks ago

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Reply from First American Home Warranty

Vicky, We appreciate you taking the time to share your review with us. It is fantastic to know that you had a five star experience!

Sep. 6th, 2023

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Cathy Buatt Memphis, TN

Our garage door started going up and down on its own and company came out that day and fixed it. One of our heating units went out on a Saturday and no appts available until following Friday when we were out of town for a planned trip. We returned on next Monday and they called with an appt and came out to relight pilot light and remove some residue fromthermalcouple. Tuesday the heating unit went out again. It was assigned to a different company. I called them and was told by the person answering he would call me back. He never did so I called him back. He said could send someone next day as his person had broke his thumb. No one showed for the appt so I did a resubmission. And it was assigned to yet another company who scheduled me a a workin appt today which is pending.

9 months ago

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Reply from First American Home Warranty

Cathy, Thank you for taking the time to share your experience with us. We are glad that we were able to assist in having your claim ultimately resolved. We look forward to being there for you, should you ever need us again!

Jan. 4th, 2023

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Marianne Curcio Nipomo, CA

We just moved into our new home & experienced a lot of issues with our garage opener. I opened a claim with FAHW and the problem was solved very quickly! So glad we had this home warranty, as we would have had to purchase a new opener.

9 months ago

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Reply from First American Home Warranty

Marianne, Thank you for sharing your review with us! It is great to know that we were able to resolve your claim promptly. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Dec. 13th, 2022

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Tim Gardner Columbus, OH

We signed up with First American at the request of our realtor when we purchased our first home That was almost 16 years ago! we have utilized First American's services during this time as well with successful results and no issues.

9 months ago

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Reply from First American Home Warranty

Tim, Thank you for your review. It is wonderful to know that you have been apart of the First American Home Warranty family for 16 years! We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Dec. 14th, 2022

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Scott Green Spartanburg, SC

I've been with First American for almost 8 years now. They have been very helpful in every situation that I've encountered and they handled everything with professionalism and promptness. I've recommended them to others that are now as pleased as I am.

11 months ago

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Reply from First American Home Warranty

Scott, We appreciate you taking the time to share your experience! It is wonderful to know that we have been able to be there for you and that you recommend us. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Nov. 1st, 2022

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J Jefferson Manvel, TX

My refrigerator was leaking water and three repair men came out and none of the three could fix it. When my sister called the office and explained the problem the next thing was a new refrigerator. I have been happy every since. Its a good company and I do appreciate them.

11 months ago

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Reply from First American Home Warranty

J Jefferson, We appreciate you taking the time to share your review with us. It is great to know that we were able to provide you with a replacement refrigerator. We look forward to being there for you, should you ever need us again!

Nov. 1st, 2022

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Martha Lugo Manteca, CA

Fast good service. They assist from start to find you best guaranteed technical experience and support for your items to take care of everything. And followed up Renewal date for next year. Great service and pricing and scheduling.

11 months ago

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Reply from First American Home Warranty

Martha, Thanks so much for taking the time to share your experience with us!

Oct. 26th, 2022

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DEBORAH Conway, AR

I would not have any other home warranty but, First American!!!! They expedite service as quickly as possible. I have lived in my home since 2003 I've been a single mom until 2009 when I remarried after 12 years. Now I am a widow since 2019 My husband and I owned a handyman remodeling company. If something needed to be repaired and he could fix it he would. However, in 2020 my Dishwasher, Hot water heater, Garbage disposal, washing machine, and central heat went out. My central heat was fixed but, everything else was replaced. Needless to say, I am still grieving the loss of my husband and in 2020 I was overwhelmed and found myself just crying out Lord what else can happen? I called First American and they said not to worry they would take care of everything. I live in a 3 bedroom 2 bath brick home in a quiet subdivision. Trust me when I say if you own a home I highly recommend First American home warranty. Yes, you pay for it monthly, and if you don't need anything fixed that's great, however, I would rather pay a monthly 62.50 than have to pay 1000. for a hot water heater plus labor for a plumber etc... Just remember if you have more than 1 refrigerator let them know so, it will be covered as well. Everything I have is covered under my warranty. Right down to ceiling fans and garage door opener.

6 months ago

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Reply from First American Home Warranty

Deborah, Thank you for taking a moment to share your experience with us! We are very sorry to hear about the passing of your husband and are glad to know that we have been able to be there for you when you need it most. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Mar. 15th, 2023

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Jill Torres Las Vegas, NV

I was extremely disappointed in your competitor, Choice Home Warranty. I was a customer of theirs for many years without making any claims. As soon as I had a claim, they c as me up with many tests that "I" had to pay for to qualify for replacement. There would be hardly any savings on my part for being a customer all of those years. AFHW allowed me to apply all those years to their service and get immediate coverage. So far, I feel I have the program of them all and I am very happy. . m.

1 year ago

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Reply from First American Home Warranty

Jill, Thank you for sharing your review with us. It is great to know that we have been able to be there for you when you most needed it! We will continue to be here for you should you need us in the future.

Aug. 26th, 2022

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Gill Barbara G.

They have been prompt, courteous, friendly, informative, and professional in my dealings with them. I've had several issues this first year of owning my new home. They have provided rooter service, fixed a plumbing leak of sewer pipe in my crawl space, replaced my ice maker, replaced my stove, and replaced a remote to my garage door in addition to a new battery in the other one. I could not be more pleased with the service I've gotten and have already renewed for next year!!!!!

1 year ago

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Reply from First American Home Warranty

Thanks so much for sharing your great feedback with us regarding your recent services. We are thrilled to hear that we were able to be there for you when you most needed it!

Jul. 19th, 2022

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star star star star star

Candi L. Murray Salado, TX

Quick response even though no fault of anyone due to supply and demand took awhile for parts to come in. When they did the company contracted out said it was better to replace our unit in which we did. The unit ran beautifully until a snake decided to venture into our new a/c unit and pretty much destroyed it. Once again the warranty would not cover so we had to buy another unit. Plug your a/c holes with a deterrent of some sort to keep snakes and whatever else could find residence in your unit.

1 year ago

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Reply from First American Home Warranty

Candi, Thank you for taking the time to share your review with us! It is great to know that our team was able to be there for you throughout this claim. We will continue to be here for you should you need us in the future.

Jul. 8th, 2022

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star star star star star

Joanne Palm Bay, FL

Used FAHW website and logged in a claim for air conditioner not running. We received an email back with a company name we called them and they said no longer service our area due to gas prices. We received another email from FAHW that another company was being notified. They called us and said they would be here about 3:30. They were early and fixed our problem promptly since it was a condenser that went bad. Our air was out for less than a day. Thank you.

1 year ago

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Reply from First American Home Warranty

Joanne, Thanks so much for sharing your great feedback with us regarding your recent service! We are thrilled to hear that we were able to have this resolved for you so quickly. We look forward to being there for you, should you ever need us again.

Jun. 9th, 2022

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star star star star star

Suresh Ralapati Gaithersburg, MD

I was really impressed by Cory B, the Representative. He was pleasant, friendly and made it very simple to explain the coverage, price, etc. The most impressive part was that if something could not be fixed, then that item would be replaced. This definitely provided me with a great peace of mind and there was nothing to worry about. Ny Kudos & Thanks to Corey.

1 year ago

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Reply from First American Home Warranty

Suresh, Thank you for taking a moment to let us know what a great job our team has done! We are glad that we have been able to be there for you when you most needed it. We will continue to be here for you should you need us in the future.

Jun. 2nd, 2022

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John P. Lukens

I was told two differnt resolutions pertaining to my microswave llsince April 3rd, 2022. Two technicians installed a replacement microwave and took the old away, So everything is finished with the miocrowave and I thank you so much.icians came to the house and looked at the microwave and went to get parts. Both times the microwave did not work. The second tech said that he was going to put in for a new microwave to be installed. About 3 weeks after that I received an email from First Home Warranty that I would not be receiving a new microwav3e but that theyt were going to order parts to have a technician install to see if the microwave willl work. I heard nothing since them until Wednesday of this week when two guys said they have a microwav3e to be installed. I was so ssurprised. They installed the microwave and took the old one away. ame and proceeded to get parts to ssee if the microwave will work. Both times it did not work. The second technician said that it was the mother board as no electricity was passing through. He told me that he waws going to put in for the new microwave. About 3 weeks after that I received an e-amail from Home Watrra

1 year ago

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Reply from First American Home Warranty

John, Thank you for sharing your review! We appreciate your patience as we worked to obtain what was needed for your claim. The next time you may need us, we look forward to being there for you.

Jun. 2nd, 2022

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star star star star star

Jing Chen Goleta, CA

We've just moved into our new house, for which our agent gave us a gift of the First American Home Warranty. Unfortunately we found a valve leaking under the sink the first days we were in the house. Thankfully, First American had us covered. After Phoenix Plumbing, Heating and Air was dispatched to the project, First American kept us posted of the upcoming service. Jesse, the plumber was very competent and friendly. To ensure the best service, we were also invited to provide immediate feedback. All these proved the five-star qualify of First American.

1 year ago

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Reply from First American Home Warranty

Jing, We appreciate you taking the time to share your experience with us! It is awesome to know that your claim was able to be resolved promptly. The next time you may need us, we look forward to being there for you.

May. 24th, 2022

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star star star star star

Paula Barber Melbourne, FL

We have been using them for years. I used then when I had a leak under my kitchen sink & needed a new garbage disposal system. I’ve used then when we had a leak in our hotwater heater & they came out & replaced it. I had a leak under one of my bathroom sinks & they got me a new sink & repaired the leak. They are a great company to work with & there for me when I need them.

1 year ago Edited July 6, 2022

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Reply from First American Home Warranty

Paula, Thank you for leaving us a five star review!

Dec. 14th, 2021

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Kathy Triplett Vicksburg, MS

In the areas related to handling my requests for services, assigning contractors, keeping me updated and every issue related to my service requests... I rate First American at the highest level! However, my only complaint is related to the promotion for referring others to First American. I have referred several customers to First American. However, because the only way that First American tracks referrals is by these individuals following an online link, neither I, nor the other customers were given the benefit rewards of the promotion. Because most new customers are going to opt to call to speak with a representative before they enlist First American’s services, they are not going to utilize the link. I think there should be another way for new customers to tell you who referred them. Otherwise, it gives the appearance that the promotion was never really intended to provide the promised rewards. Because I have been a customer for so long, I do not think this to be the case. However, newer customers might not be convinced.

2 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 23rd, 2021

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Laura Glismann Blue Diamond, NV

I rate my personal contact ROB with 5 stars, and I rate the Plumbing guy VICTOR from Ideal Plumbing with 5 stars. I have to say that the phone service at general customer service needs work. They are lacking comprehensive training. I was on hold too long, one disconnected and did not call back. Chrome would not sign me in, and after changing my password, which I did not want to do, I got signed in on Safari. Once on Safari I could not locate my contract and neither could the gal who helped me on the second phone call. All I could see was a SAMPLE contract. Oh, the CHAT system is useless.

2 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 23rd, 2021

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George Hot Springs Village, AR

All things considered... My only complaint is that the telephone call center personnel do not speak clear English. One would guess that the call center is not a US company and not located in the USA. I would prefer FAHW put Americans to work rather than other countries. My only experience this year took two companies to fix. The first one made three trips and failed to notice that a wire was disconnected. Instead they blamed rodents for eating the insulation. While that did happen, it was not the cause of the problem and they gave up. The second company found a disconnected wire and reconnected it - problem solved. 4 stars only.

2 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

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star star star star star

William H. Burton, Jr. Barstow, CA

It is only because they have been really good to me as their customer. Each and every time that I may have experienced any problems or issues; they were always opened to be of an excellent help and assistance to our household. That’s why I can honestly say that I would keep them as well as recommend them but most definitely.. I really would keep them with every and I mean all properties that we’ll buy or purchase!

2 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

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star star star star star

Mark Harrison Dickinson, TX

Never had a problem very professional I've always got the work that I need it in a timely matter I've been with them 14 years and I've never once had a bad representative come out and do shoddy work I'm just very pleased my reasoning prepare the warranty is I don't really miss the $65 a month but if something breaks and I have to come up with five or six hundred or a thousand or even more if I didn't have the warranty that would probably be an issue

2 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

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Jeffrey Sakson Los Angeles, CA

Until very recently, I would rate them 5 stars, but their customer service has gone down in the past year. This could be related to the COVID epidemic, but it still is frustrating to have to wait for more than 40 minutes for someone to answer your calls. It's extremely frustrating when you've been waiting for more than 40 minutes and then you get disconnected. My most recent experience, in which I had to have my tankless water heater replaced, would have been fine if the new water heater hadn't stopped working the day after it was installed. The plumber that installed it said it was due to an obstruction in our vents, and because vents aren't covered by our warranty, I had to pay $250 for a vent company to check out our vents to tell us that there was nothing wrong with them. We had to go three days without hot water, and I could not get anyone from First American on the phone to explain the situation. Finally, I was able to get the plumbing company to send someone else to check out the water heater and he was able to fix it. It turns out that the error message on the unit did indicate a problem with our vents, but it was an incorrect error message. 3 days without hot water and $250 for nothing. That's on top of the almost $1000 I had to pay extra for installation of the new water heater because it required some extra work not covered by my warranty. Sheesh.

2 years ago

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Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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Marian Long Galveston, TX

I had a claim on my electric stove. I called the office since it was my 1st claim, they actually took my information and gave me the information on the vendor who was assigned to come to my unit. I received updates on everything that was happening. The vendor was actually able to repair the stove. The vendor was professional, friendly and knew exactly what he needed to do to make the repairs and had parts on his truck. Great experience and service with both the First American Home Warranty and the vendor they used for our repairs.

2 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Paul Bisel

Our washing machine tore up about a year after we got our warranty. I called First American and they sent a service tech out. He checked it out and checked on parts. Because of the age of the washer parts were no longer available. They replaced it with a new version of the one we had. It only cost us $75.00 just as we were told when we bought the warranty.

2 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 10th, 2020

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Alexandria Lekberg Chesterfield, VA

I love this company! I have been a customer for 9 years. They have great customer service and all my claims can be filed online; which is fast and easy. I have never been rejected for any claim when neighbors using other companies did not get their air conditioners replaced or fixed! They are not perfect! What company is? I have to call in at times when they give me a replacement that doesn’t match my features. They always make it right with a few pictures! They really stand by their customers! They are the best priced out there!

3 years ago Edited March 24, 2022

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 24th, 2020

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Ingrid Pierson Auburn, CA

They have excellent service, but on the higher ticket repairs they allow the contractors to charge so many fees that the repair still becomes too costly. Some are BS fees. Like "The county might require that we have to make changes and bring your system to current standards. Therefore, we need to charge an additional $500." and.... 1st AM won't pay for this... or this... Well, they weren't even around for the county inspection to tell them there needed to be changes. I was the one who had to beg for the HVAC company to send the required docs to get the permit signed off. I was there for the repairs and there was no "county permit required" upgrading done. If First American just allows their sub contractors push extra costs on the insured that's not right. Providing the hardware, that 1st AM buys in bulk straight from the manufacturer is great and I commend them on that business strategy)... .But, limiting the replacement coverage to just direct install and hardware costs leaves the insured holding the bag on the balance of the charges, which are pretty steep. On smaller items, their service is great. But, even with the Eagle Premier package which includes all knobs wheels etc... They wouldn't replace my fan knobs when replacing the fan motor, without the worn out knobs in hand. Nowhere in the policy does it state that you have to have the worn out knobs to get them replaced.

4 years ago

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Reply from First American Home Warranty

Thank you for your review Ingrid.

Oct. 2nd, 2019

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Jolie

As soon as we've had a complaint they've gotten somebody out there to take care of it. They usually get back to us pretty quickly and they do want to know how things are going throughout the entire time. Our oven gave out recently. They had someone come in and check it out. They checked on me every 2-3 days to find out if the part had come on and see if everything has been taken care of.

4 years ago

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Reply from First American Home Warranty

Thank you Jolie for your review.

Sep. 18th, 2019

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J

I think they're a good company. I'm in real estate and this one seems to be the best. The people working with you are real good so I've always worked real well with their representatives. Whenever I call them they seem to be very knowledgeable and come out and took care of the problem and did a great job. Very nice and very professional people. They sent someone out same day to fix my dryer drawer.

4 years ago

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Reply from First American Home Warranty

Thank you J for your feedback, we appreciate it.

Sep. 18th, 2019