Complete Care Home Warranty

Name: Complete Care Home Warranty
Rating: 2.7

2.7

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43 User Reviews

4.1

Overall Score

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2.7

star star star_half star_border star_border

43 User Reviews

4.1

Overall Score

Compare

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LAST UPDATED: December 26th, 2022

Founded in 2000, Complete Care Home Warranty (CCHW) provides service repair contracts to homeowners across the country. Its home warranty plans help customers budget for the cost of unexpected repairs to their home systems and appliances.

Complete Care offers home warranty plans that cover many different types of properties, including the following:

Existing and newly built homes
Single-family homes
Condos
Townhouses
Mansions
Mobile homes
Manufactured homes
Duplexes
Triplexes
Fourplexes

CCHW home warranty plan contracts can be purchased with a variety of term lengths, including the following:

Month-to-month contracts
Annual contracts
Multi-year contracts

This provider offers three home warranty plan options as well and a variety of add-on optional coverage items.

	Appliances Plan	Systems Plan	Combo Plan
Air Conditioning System		✔	✔
Ductwork		✔	✔
Electrical System		✔	✔
Heating System		✔	✔
Plumbing System and Stoppages		✔	✔
Water Heater		✔	✔
Ceiling and Exhaust Fans	✔		✔
Dishwasher	✔		✔
Garage Door Opener	✔		✔
Garbage Disposal	✔		✔
Microwave (Built-In)	✔		✔
Oven/Range/Stove/Cooktop	✔		✔
Refrigerator	✔		✔
Clothes Washer and Dryer	✔		✔
Starting Pricing per Month	$35	$35	$42
Starting Pricing per Year	$420	$420	$499

This service provider also offers additional coverage options that can be added to enhance your warranty plan, including the following:

Pool and spa
Additional spa
Limited roof leak
Central vacuum
Sump pump
Well pump
Septic system
Septic pumping
Second refrigerator
Standalone freezer
Water softener
Refrigerator ice maker

Free standing ice maker
Additional air conditioning system
Additional heating system
Additional water heater
Additional garage door opener
Additional oven/stove/range
Clothes washer
Clothes dryer
Air conditioning system
Heating system
Sprinkler system
Tankless water heater

How are Complete Care Home Warranty claims reported?

Submit claims over the phone to the 24/7 CCHW service hotline. Once you submit a request, you should be contacted within 48 hours to schedule an appointment. If your circumstance is deemed an emergency, that time frame is cut in half to 24 hours.

With Complete Care Home Warranty, who does the repairs?

CCHW has an extensive network of vetted repair technicians and contractors. To be included, they must be licensed, bonded, and insured in their state. Additionally, CCHW only selects contractors who have a great online customer reputation.

Users have the option to choose their own preferred repair service provider. Rather than having the homeowner pay the full price up-front, submitting receipts, and waiting to be reimbursed, CCHW will pay the technician for covered repairs over the phone, so you are only responsible for your service call fee.

Keep reading for pros and cons of working with this home warranty provider.

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The Good

30-Day Money-Back Guarantee
No Inspection Needed
No Appliance Age Restrictions
$45 Service Call Fee
Service Call Follow-Up
90-Day Workmanship Guarantee

30-Day Money-Back Guarantee

If you change your mind after purchasing a policy from this warranty company, you can get a refund within 30 days of your purchase.

No Inspection Needed

Complete Care Home warranty does not require a home inspection before signup. Instead, it has a 30-day waiting period before your home warranty coverage begins.

No Appliance Age Restrictions

Complete Care Home Warranty covers your home systems and appliances, no matter how old they are. No inspections or maintenance records are required to sign up. While this seems like a no-brainer, some home warranty companies won't cover appliances manufactured before a specific year.

$45 Service Call Fee

A service call fee is a standard fee that most, if not all, home warranty providers require. Sometimes known as a trade call fee, or repair deductible, this is the amount specified by your contract, that you pay when a technician comes to your home, whether an item is covered or not.

Some home warranty companies require a service fee of $100 or more. It's pretty common to see fees higher than $45.

Here are some examples from top competitors:

Home Warranty Provider	Service Call Fee
Choice Home Warranty	$60
Landmark Home Warranty	$60–$100
American Home Shield	$100
American Residential Warranty	$55
Amazon Home Warranty	$75
Liberty Home Guard	$60

90-Day Workmanship Guarantee

If you get a covered appliance or system repaired, the company's 90-day guarantee on parts and labor covers you in the event of an unexpected recurring breakdown. If you have an issue with your washing machine, and Complete Care sends an appliance repair technician to fix it, you pay your service call fee, but the same problem happens again, you won't have to pay the fee twice for the same fix.

Service Call Follow-Up

Every time Complete Care Home Warranty sends a technician to your home for a service call, the company will follow up with you. CCHW calls customers to see if they are satisfied with the work and to get feedback about their experience with the repair tech, including timeliness and efficiency.

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The Bad

State Availability
30-Day Wait Period
Cancellation Fee
Phone-Only Claim Submission

State Availability

Complete Care offers home warranty plans in most of the country. The only places where you won't be able to get a policy from this company are California, New York, and Washington.

30-Day Wait Period

When you purchase a home service contract from this provider, you should know that your policy doesn't go into effect until 30 days have passed. Most top providers either require a home inspection or a 30-day waiting period, not both.

These policies are intended to make sure that the home warranty company doesn't pay for pre-existing breakdowns. Your appliances and home systems should be in normal working order at the time of purchase.

Cancellation Fee

If you cancel your CCHW contract before your term ends, there is a cancellation fee; however, it's only $50. Several other providers charge $75 or more to cancel a policy prematurely, including Select Home Warranty ($75).

While it will cost you to cancel before the end of your contract, transferring the policy to another party is free.

Phone-Only Claim Submission

When your air conditioner or other covered item stops working, claims have to be submitted over the phone. There is no online portal or app available to CCHW customers at this time. However, the customer service team is available 24/7.

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The Bottom Line

Complete Care Home Warranty offers home warranty contracts that will be a good fit for most homeowners. It provides competitive home warranty contract pricing, and a low $49 service fee, paid up-front to your contractor. Systems-only coverage costs $420, and appliance-only coverage begins at $420 per year.

However, Complete Care's Combo Plan will give consumers the most bang for your buck. This bundled plan has a base price of $499 per year. It combines home system and appliance coverage plans, which would cost $840 per year if purchased separately.

Potential customers should take note that coverage isn't available for residents of California, New York, and Washington. Policies take 30 days to go into effect before you can start submitting claims, which are only accepted by phone.

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User Reviews

Star Rating

2.7

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43 Reviews

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35%

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VaughnDell Merrick Converse, TX

This is by far the worst company. We live in Texas. In August our air conditioner went out. We called and said we would get a call back within 48 hours. Never came. I called back the third day and was told I would hear from them asap. I said this was unacceptable. 105 degree days and not even a call back to SET UP an appointment! I asked for a mgr. She stated to go ahead and call an air repair company and that I would be reimbursed. I sent in the invoice, called to check on the status of the account 3 weeks later and was told the claim was denied. I said to cancel my policy anda send the balance due. I paid in full for 3 years coverage. We had only had the policy for 4.5 months. We have never received our monies due and it seems the company has shut down. Phone number goes to another company and no way to contact on the web. It states the website has been taken down. If they ever open back up, do NOT use them. Nothing more than CROOKS!!!

1 month ago

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abbas keshavarzi San Antonio, TX

I won't recommend Complete Care Home warranty to anyone, that is the worst one t This is the worst home Warranty I ever had. I called for service on my A/C, first three local A/C companies, told me We won't take orders from this warranty anymore, they added" we have already told them" I was the one suffering in hot days, as a result, after one week my A/C is down still, do not have Idea when it's going to be fixe, Finally after 5 times Me calling and asking for help, they send a very chip tech. I canceled my contract with Complete care home warranty last may, 2022 still after several months, and filing a complaint through BBB, this company has not refunded me yet. Complete care home warranty should no longer be in business. I am going to ask the NJ / NY Licence office to take its license away. My policy # 561489926 term : 01/01/2022- 07/01/2025 By the way, I have provided them my credit card, and bank account info as they asked to refund me, still (12/1/2022) I have not received any refund or response yet.

1 month ago

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Verified Customer

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Roman Sacramento, CA

The first time I called, the gentleman I spoke with was really helpful and made it easy to get through to the contractor. It’s easy to set up and quick. It’s a good deal. The price is good considering I am saving a lot of money.

2 years ago

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Verified Customer

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Katherine Littleton, CO

So far their value and the product is good. They respond and everything goes as planned. There was a little mix up with the name on the plan but they got it all resolved and everything is fine.

2 years ago

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Verified Customer

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Eugene Port Huron, MI

I called for my refrigerator and they arranged for the repair guy to come. The first time I called during the Covid-19, they said don’t be surprised if you don’t get anybody but I was able to get someone here. I had to wait a couple of days. They seem pretty trustworthy though they cold not replace the unit when they could repair it.

2 years ago

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Verified Customer

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Joseph

Complete Care Home Warranty had the best plans for what we needed. At first, things were going really well with them, but then they forgot to send me some documents and I had to call them back 2-3 times before they sent the documents I needed.

2 years ago

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Keith Peterson Sherman, TX

WORST customer service ever received. Covered AC claim made in May, Claim has not been paid. All emails and phone calls have been ignored. Have never been able to talk to anyone about this. I have over 4 years left on my policy term. Want to cancel policy and get a refund. Again, emails and phone calls have been ignored. Can't get an answer when call. Either my number is blocked, or they have changed numbers or gone out of business. Will be making a claim with New Jersey's Attorney General of Consumer Affairs.

3 months ago

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Verified Customer

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Jennie

They were the first home warranty company was that responded to my request for information and they offered me a significant discount for being a senior.

2 years ago

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Moon Fridman Hollywood, FL

Great and professionally done! I would highly recommend Complete Care Warranty for your house. I am highly impressed with how your process from requesting the work to the completion of the work was seamless and stress free. I will definitely feel confident in calling you if any other of my household items that become overwhelming for me to handle. Thank you!

2 years ago

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John Platus Miami, FL

Superb company to deal with Home Warranty issues. I had a problem with my AC not cooling down. I filed a claim and within hours got my claim assigned to a technician. I got my AC Compressor replaced in a matter of 2 days. I am an extremely happy customer who will be referring a lot to CCHW. There is no reason for my family, friends and relatives not to enjoy the benefits I am enjoying. Kudos to CCHW. Talking about EFFICIENT, hassle free claim filing experience.

2 years ago

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Jacqueline Norris Marietta, GA

Complete care has been very good. My heat pump went out so I called and made the claim, and within 24 hours it was fixed. Repairmen usually don't come out that fast, so I was very pleased. The contractor that came was wonderful. He went out and fixed it, told me what was wrong and told me how to prevent it from happening in the future. He also gave me the information I needed.

2 years ago

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george smith Macon, GA

Alan C was the man I contacted. He was awsome in his ability to assist me. He initiated my claim ,& told me a service person would contact me in 24hrs. If I wasn't contacted I was to call back. I called back the next day. I got a local company McGee Heating & Air to come out. Alan spoke to the repair man & the repair was paid over the phone. Alan was the most professional person I have dealt with on this type of situation. He was professional & took care of my problem flawlessly. Alan is indeed an asset to your company & I greatly appreciate his help. You need to clone him.

2 years ago

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Carol Billen Westminster, CA

I have used several Home warranty companies and Complete care is the worst. Their contract is deceptively written. They take a long time to assign a contractor and it is next to impossible to speak with anyone that actually has any answers. They are unprofessional and do not reply to emails. I have been waiting 2 weeks to have a job authorized. I will not be renewing my contract. Honestly the worst

5 months ago

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Steve Haddad Riverside, CA

I signed a contact with this company last year 2021 and on February 2022 I have an issue with my refrigerator they denied the claim and they gave me $350 Instead $1880 to be fixed I tried to cancel my contract I went through hell and 45 days ago my custom built in microwave kitchen aid stop heating they offer me $100 to replace the microwave I thought that was insulting I have been a trying to cancel my contract for the last three days I called four times I was on hold for five hours yesterday and today they told me to cancellation team not working you need to call back tomorrow I asked for a supervisor they told me there are no supervisor today I have to call back tomorrow and I was on hold for at least 45 minutes I have to call again I was on hold for 35 minutes and I have to call from different phone number I strongly suggest no one to sign a contact or to do business with this company trust me they are a scam and thieves I’ve been going through hell for the last two claims I’ve been with this company for over a year and a half and I have no claims prior to this

6 months ago

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I Allison Chicago, IL

Avoid this company at all costs! I’m glad I only did the 1 year warranty instead of the 5 year warranty they tried to bait me into. I have a Kenmore stove that I bought around 2004, this stove was extremely well maintained. The circuit board went out so I contacted the warranty company. They said they couldn’t get the part, but they would send me $180 to go on eBay to see if I could get the part and have someone to put it in. What???? Isn’t that what I signed up with them to do! They told me I could either take that or nothing. This was in February 2022. As of May 2022 I am still waiting for the $180 check. Don’t let the smooth talking customer service bait you in!

8 months ago

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JSchfr McKinney, TX

CCHW only cares about getting paid. They will tell you what you want to hear to get you to sign. 1st experience took about 6 months to complete. Control board died on a 2 yr old washer. They would not order the updated part numbers, I finally got the right numbers and paid for the parts since they said they would reimburse me. Servicer came out repaired machine. 3 months and many calls later, I get reimbursed. Chalked the experience up to pandemic crap and stayed with them. Drain pump goes out on same washer. File claim. 1st servicer doesn't work with CCHW. 2nd servicer is 70 miles away and doesn't service my area (I don't blame the servicer) 3rd servicer will not schedule until CCHW pays for past jobs. I canceled policy immediately and they didn't argue.

8 months ago

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Va Gi Man LA

How to get money back from this company, they are out of business and I have active policy expiring 2025 jan and also have some refund to get it

1 month ago

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Mari Long Beach, CA

Received great service on our Whirlpool washer and when they had exhausted all possibility of repair, we received an allowance toward purchasing a new washing machine. Very happy with coverage and allowance toward purchase of new appliance. We recommend COMPLETE CARE HOME WARRANTY.

2 years ago

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Natally Garcia Oakland, CA

The service that Complete Care Home Warranty has shown during this crazy summer season has been very positive.. They have sent very helpful, knowledgeable people who help me understand my very own equipment. The gentleman was very kind and so generous and super knowledgeable in his field.

2 years ago

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Bella henry Hollywood, FL

The claims rep was knowledgeable, asked several questions and got someone out within a couple of days. The technicians were timely, experienced and I haven’t had any issues with them. Complete Care has been able to take care of any issues that we have brought up and they have been helpful about it.

2 years ago

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HopeNash21 Cleveland, OH

Complete Care Home Warranty covered a bit more than the other companies and their service call fee was less. They've just been super easy to work with. Their contractors usually come out on the same day or next. I highly recommend CCHW. They've been professional, courteous and focused.

2 years ago

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Alyssa Victoria Tampa, FL

I got ripped off by other home warranty providers in the past but decided to try Complete Care after my friend recommended it. Looks like there are still some good guys out there. My water heater broke and they sent somebody out to fix it very quick. Great experience overall. Would recommend.

2 years ago

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Michael Schaublin Rochester, MI

CCHW is a ripoff like every other warranty I've purchased. Once an appliance is old enough to fail, they offer a "prorated" replacement value. I had a $1600 refrigerator fail. Tech said too expensive to fix. Replacement fridge is $3000. CCHW offered me $200. Complete care WILL NOT protect you from expensive bills to repair or replace failed appliances. Save your money and do not give it to CCHW.

7 months ago

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L S Haymarket, VA

I don't see an option for a ZERO STAR REVIEW so I have to give them the ONE STAR that they don't deserve.p If you ever need something fixed over the weekend, don't buy this coverage. They make you wait 48 HOURS before they'll even assign a contractor! And of course you're flat out of luck if it's an emergency. They obviously don't have enough contractors working for them otherwise it wouldn't take 48 HOURS! Well this is my last day with these people.

8 months ago

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doangdao wilkinson Los Angeles, CA

I have just tried to contact them for service. no reply. there is no phone service and the emails don't respond.

1 month ago

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Mallory Escobedo Lubbock, TX

This is the absolute worst company. We submitted a claim back in APRIL and we still have not been paid (we paid for the parts AND for it to be fixed out of packet). My husband calls them EVERY DAY and has yet to get help. Today he was on hold for 37 minutes, 58 minutes and over 2 hours…all of which only led to him getting hung up on.

6 months ago

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Verified Customer

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Anonymous Suitland, MD

I changed my company to Complete Care because they had the package I needed at a cheaper rate.

2 years ago

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Bob

STAY AWAY. First my dryer went out. They said the replacement part cannot be found. Offered the cost of the part replacement only. This should be an entire dryer replacement. I am not sure what constitutes non-repairable. A RIPOFF Second was a repair an under sink garbage disposal. Surprisingly, well now not so much, they had no plumbers under contract in a metro are within the top 30 of the country. I paid the bill and still waiting for the reimbursement check. The repair occurred in Nov 2021 and it is now August 2022. STAY AWAY. Oh yeah, they never offered the opportunity to renew. Another reason to stay away.

5 months ago

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Lonnie Cormier Beaumont, CA

I am an investor and have used several different companies. This company is horrible! Don't do it!!. I decided to give them a try. I sincerely regret it. They sold me a warranty to cover plumbing. We are having plumbing issues. I purchased septic tank policy and they made a mistake and covered the Pool and Spa that I do not have and because I did not catch their error in two days, they refused to change it. I put in a service call for the plumbing over the phone. I was told that I would receive an email with the company that would come out. I never received an email. When I called they said that hey said that since the toilet is flushing then there is no failure. I spoke with a supervisor and she said the same thing. I asked her if she is a licensed plumber to make that decision. She said "no". I asked her then why are you diagnosing. She could not answer the question..... My advice is DO NOT BUY their warranty. It might be cheap now, but when you have to pay for your own repairs it will cost you later. Why did I say poor value? If they don't repair, then They will say that only people who are upset post a review. That is not true. If that were true they would not have good reviews for purchasing and price. Because I have two issues in the bathroom. They are charging me two service call fees. The same plumber is coming out. Making one trip and they want me to pay twice. If I pay twice, he is coming out twice. I will make him leave and come back another day. On their website, they have Google reviews of them, but I only see the good reviews. Yes, it was easy to set up the warranty. Yes, the person was kind and courteous. The problem comes with them when something breakdown. In other words, when they are taking your money the service is great. When it is time to use their money, it's not. Good luck getting something fixed.

1 year ago

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Sharareh Kosari Los Angeles, CA

I chose this company because of its good price , while you should know you won't get anything for the money you pay. They only sent me an email with a brief and vauge policy and after 9 months when I filed my first claim for the air conditioner, I found why they are cheap. After several calls and being on hold for hours and talked to 4 supervisors and managers, they denied to pay for a new A/C and tried to interpret technicians reports to what they had in their mind from the beginning. Technicians were saying frequently that the damage was due to wear and tear , but they declined. I will follow up because I don't let someone else make my mistake and work with them just for a little better price. You won't get anything for the amount you pay.

1 year ago

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Makebia Johnson Florissant, MO

Complete Care is a total rip off they took 400 dollars from Me and not the 45 monthly payment then didn't refund Me after speaking with Manager on a Monday called back Friday because of no refund still and they said that they do refunds on Fridays!!! Which was a lie also!!! Then later that night after I had to file a dispute with My bank they turned around the same night and took another 45 dollars from My card!!! I advise any and everyone to stay far away from these cheap slick thieves!!! Just pay the more expensive Company like I had at first and never had anything like this trickery happen to Me!! So like they say You get what you pay for!!! Buyers beware!!!

1 year ago

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CHRIS CRUZ Union City, CA

So I paid for the annual subscription of complete care and thought things would work out. I filed a claim for an appliance that stopped working and they never reached back to me. I call back two days later and they said I never filed a claim. After that I filed the same claim and it takes them 3 days just to give me any update on it. The company they referred me told me that they didn’t have a payment arrangement with them. After that they send me with another company and they also said they didn’t work with warranty’s. It literally took me a whole week just to get an appointment. They say and promised every day that they would call back and nothing. Then they go to try and fix my washer and they said that it broke too soon and close to the time the warranty started. Like for real what does that mean?! I’m over them and it sucks because I pod for annual subscription. Let’s just say I won’t be using them ever again.

1 year ago

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Verified Customer

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Terry Ogden, UT

They have a reduced cost and talking to people on the phone is fine.

2 years ago

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Mike fox Clovis, CA

There is nothing good about this company, worst customer service they play the avoid you game. Didn't cover a simple leak on pool pump said it was unlikely to have 2 leaks at same time . Took a week to cancel they avoid you still haven't received an email or the money on my policy they promised in 2 to 3 business days. wouldnt give me a confirmation number? Scam company

1 year ago

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Ray Flick Palm Desert, CA

I have made 2 claims of which neither was repaired. Made over 60 calls and left on hold for over 20 minutes several times. The service companies told Dane (in both cases) that the appliance needed full replacement but they declined. My total out of pocket cost was $6500 for my air conditioner and $600 for my microwave. I asked for a refund and was told I had nothing coming even though there is 20 months remaining on my “contact “ Stay away from this company.

1 year ago

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Aaron Maleh Brooklyn, NY

The service was great with good deal financially. Was provided with many options and good to have many choices. Piece of mind is priceless.

2 years ago

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Verified Customer

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Mary Orick, CA

Called them to get a claim and they just gave me a bunch of excuses of why I couldn’t make a claim. I am very dissatisfied.

2 years ago

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Verified Customer

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Thomas Silver Springs, FL

They take care of everything except they could never get my dryer fixed.

2 years ago

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Verified Customer

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Elaine Enfield, NC

They are friendly and answer all my questions. They’re easy to get a hold.

2 years ago

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Cal Griffitts Jefferson City, MO

If you decide not to go with Complete Care Home Warranty, plan on getting call after call. Even when you ask them not to call you, they will keep pressing you. They call me several times a week, in spite of assurances they would stop.

1 year ago

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Shady Abuelenien Bridgman, MI

They do not follow up with claims. They’ll open the claim but never actually go and do anything about it.

4 months ago

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Verified Customer

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Martin

They sent a technician in 3 days, but my refrigerator has broken they don't want to fix it.

2 years ago

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Tony Martinez San Francisco, CA

Martinez ca. There is nothing good about this company worst customer service.

1 year ago

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