Complete Care Home Warranty
2.6
4.9
Overall Score
Author: Kalicia Bateman
Founded in 2000, Complete Care Home Warranty (CCHW) provides service repair contracts to homeowners across the country. Its home warranty plans help customers budget for the cost of unexpected repairs to their home systems and appliances.
Complete Care offers home warranty plans that cover many different types of properties, including the following:
- Existing and newly built homes
- Single-family homes
- Condos
- Townhouses
- Mansions
- Mobile homes
- Manufactured homes
- Duplexes
- Triplexes
- Fourplexes
CCHW home warranty plan contracts can be purchased with a variety of term lengths, including the following:
- Month-to-month contracts
- Annual contracts
- Multi-year contracts
This provider offers three home warranty plan options as well and a variety of add-on optional coverage items.
This service provider also offers additional coverage options that can be added to enhance your warranty plan, including the following:
How are Complete Care Home Warranty claims reported?
Submit claims over the phone to the 24/7 CCHW service hotline. Once you submit a request, you should be contacted within 48 hours to schedule an appointment. If your circumstance is deemed an emergency, that time frame is cut in half to 24 hours.
With Complete Care Home Warranty, who does the repairs?
CCHW has an extensive network of vetted repair technicians and contractors. To be included, they must be licensed, bonded, and insured in their state. Additionally, CCHW only selects contractors who have a great online customer reputation.
Users have the option to choose their own preferred repair service provider. Rather than having the homeowner pay the full price up-front, submitting receipts, and waiting to be reimbursed, CCHW will pay the technician for covered repairs over the phone, so you are only responsible for your service call fee.
Keep reading for pros and cons of working with this home warranty provider.
Top Ranked Companies
Pros
- 30-Day Money-Back Guarantee
- No Inspection Needed
- No Appliance Age Restrictions
- $45 Service Call Fee
- Service Call Follow-Up
- 90-Day Workmanship Guarantee
30-Day Money-Back Guarantee
If you change your mind after purchasing a policy from this warranty company, you can get a refund within 30 days of your purchase.
No Inspection Needed
Complete Care Home warranty does not require a home inspection before signup. Instead, it has a 30-day waiting period before your home warranty coverage begins.
No Appliance Age Restrictions
Complete Care Home Warranty covers your home systems and appliances, no matter how old they are. No inspections or maintenance records are required to sign up. While this seems like a no-brainer, some home warranty companies won't cover appliances manufactured before a specific year.
$45 Service Call Fee
A service call fee is a standard fee that most, if not all, home warranty providers require. Sometimes known as a trade call fee, or repair deductible, this is the amount specified by your contract, that you pay when a technician comes to your home, whether an item is covered or not.
Some home warranty companies require a service fee of $100 or more. It's pretty common to see fees higher than $45.
Here are some examples from top competitors:
| Home Warranty Provider | Service Call Fee |
| Choice Home Warranty | $60 |
| Landmark Home Warranty | $60–$100 |
| American Home Shield | $100 |
| American Residential Warranty | $55 |
| Amazon Home Warranty | $75 |
| Liberty Home Guard | $60 |
90-Day Workmanship Guarantee
If you get a covered appliance or system repaired, the company's 90-day guarantee on parts and labor covers you in the event of an unexpected recurring breakdown. If you have an issue with your washing machine, and Complete Care sends an appliance repair technician to fix it, you pay your service call fee, but the same problem happens again, you won't have to pay the fee twice for the same fix.
Service Call Follow-Up
Every time Complete Care Home Warranty sends a technician to your home for a service call, the company will follow up with you. CCHW calls customers to see if they are satisfied with the work and to get feedback about their experience with the repair tech, including timeliness and efficiency.
Cons
- State Availability
- 30-Day Wait Period
- Cancellation Fee
- Phone-Only Claim Submission
State Availability
Complete Care offers home warranty plans in most of the country. The only places where you won't be able to get a policy from this company are California, New York, and Washington.
30-Day Wait Period
When you purchase a home service contract from this provider, you should know that your policy doesn't go into effect until 30 days have passed. Most top providers either require a home inspection or a 30-day waiting period, not both.
These policies are intended to make sure that the home warranty company doesn't pay for pre-existing breakdowns. Your appliances and home systems should be in normal working order at the time of purchase.
Cancellation Fee
If you cancel your CCHW contract before your term ends, there is a cancellation fee; however, it's only $50. Several other providers charge $75 or more to cancel a policy prematurely, including Select Home Warranty ($75).
While it will cost you to cancel before the end of your contract, transferring the policy to another party is free.
Phone-Only Claim Submission
When your air conditioner or other covered item stops working, claims have to be submitted over the phone. There is no online portal or app available to CCHW customers at this time. However, the customer service team is available 24/7.
The Bottom Line
Complete Care Home Warranty offers home warranty contracts that will be a good fit for most homeowners. It provides competitive home warranty contract pricing, and a low $49 service fee, paid up-front to your contractor. Systems-only coverage costs $420, and appliance-only coverage begins at $420 per year.
However, Complete Care's Combo Plan will give consumers the most bang for your buck. This bundled plan has a base price of $499 per year. It combines home system and appliance coverage plans, which would cost $840 per year if purchased separately.
Potential customers should take note that coverage isn't available for residents of California, New York, and Washington. Policies take 30 days to go into effect before you can start submitting claims, which are only accepted by phone.
