Name: Choice Home Warranty
Rating: 3.8

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Mireille Michel Jacksonville, FL

Had to wait 2 weeks to have something to get fix and now my AC is going into 2 months to get fix. Sears was finally sent to assess it told me that it a ductwork problem and choice home will send someone else this is since the 29th . I have called them multiple time and they tell me that will call Sears and call me back. That is about 3 times.

7 months ago

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Gloria Charlotte, NC

Great response to the initial call to them. They soon had contacted someone to check out our dryer. It was just a few days later he was able to come and replace the part.

7 months ago

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Marlene Buford, GA

It was hard to get an immediate answer to a question. You had to either be transferred to someone or wait for someone to answer the phone and to wait for an e-mail for an answer to a question within 24 hours

7 months ago

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Charles Fesmire Macon, GA

Very deceptive business model. The claim review process is unethical. Claims should not be able to make it to the 3rd party technician without being reviewed and approved/denied before the service call is made and the customer pays the fee. I fear submitting any additional claims since I cannot be certain if it will actually be covered or if it is just briefly stated as covered but in reality it is not. Customer service reps lack emotional intelligence and sensitive training. They will not work with you. They only repeat the same information 3 times and abruptly hangup in my face. The claim process via the portal needs to be revised to remove Code Violations so customers will not try to submit a claim they believe is valid. Information and details input on claim by customers do not reach the 3rd party technician. This creates a discrepancy with establishing the root problem and further complicates the approval process for claims. No way to escalate issues to management and discuss reasonably or to get clear advisement on what is actually covered under policy.

8 months ago

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James Keller, TX

customer for 3 years. recent 2023 claim on two AC units two separate times took days to assign contractor and longer time to schedule repairs. Texas 105-107 and no AC. replaced 22 yr old unit on my ticket vs. repair by CHW. With the myriad of exceptions in fine print, question the value

8 months ago

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Roderick

Overall, they're very good, except for the time the air conditioner people didn't come.

8 months ago Edited January 10, 2024

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Randy Stephens Houston, TX

Good customer service and communication. Disappointed with time to get a technician scheduled, get parts approved, get parts delivered, then get tech back for installation.

8 months ago

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Margaret

I have excellent, expedient service with Choice Warranty. All of my issues have been addressed in a speedy manner and all with a resolution. Very pleased.

8 months ago

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XrpGal Shirley, NY

Incompetent customer service. I’ve had appliances that were needing replacement. They lied, and said number one: that I would be reimbursed at their wholesale rate. The reimbursement was a fraction of wholesale rate. I had a GE profile double oven. Current retail price about $3000. Wholesale price is well over $1000. They offered me $300. I had a GE profile microwave. Retail price is $700. They offered me $100 and change. They don’t replace anything. They tell you your appliance can be replaced, and then they send you a gift card for Lowe’s that you didn’t ask for, for a fraction of current wholesale prices. Number two: They said I accepted a Lowe’s gift certificate as payment, I didn’t. Then there was the most recent debacle with my central air conditioner. Their tech inserted a part in my air conditioner which was meant for a larger unit. It caused the entire motor to fail and needing replacement as a result, and then they wanted me to pay $3000 to have it replaced. I’ve told everybody I know to run away from this company. I will be taking them to court.

8 months ago Edited January 10, 2024

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Connor Finch

Lack of customer service. No one in the customer service department knows what’s going on. They barely speak any English. I feel like my first year with Choice was amazing and now that I renewed nothing gets approved or fixed by choice.

8 months ago

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Katheleen Vacaville, CA

I reported that two of my appliances had stopped working, my LG Washing Machine and my GE Dishwasher wasn't cleaning the dishes and that it wasn't using hot water. Someone called about my washing machine and came out to fix it. He said it was spinning like it was supposed to do after he did a few things to it. It washed three loads and stopped spinning again. No one called me about my dishwasher. When I contacted them, by phone, they said that they would connect me to the proper people. I either got a robot that couldn't understand what I was sayiong and couldn't understand the letters LG and GE. Even when I told them what the trouble was, they couldn't grasp it. I called a few times and eventually was told that the orders had been closed and completed . PERIOD. I WANT MY TWO AND HALF YR. WARRANTY PAYMENTS TO BE RETURNED TO ME AND CANCEL MY WARRANTY.

8 months ago

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Carl Uniontown, PA

I filed a claim for my A/C online. After 2 weeks, Choice had not found a local contractor to fix. I reverted to the option whereby I would contact someone to resolve the problem. There are two very big Heat/AC contractors in Uniontown but Choice was inept to call either for repair my unit. I called one of them and they came within 24 hours. I had to pay $125 service call. I took their diagnosis, estimation of repairs and photos to post online. After another 1.5 weeks or more I was finally told that the repairs were denied because 3 years ago, the outside unit for this AC system was replaced under Choice warranty, the inside components were supposed to be replaced but were not by the contactor. I was told that if I felt I was shorted by that contractor I would have to contact them directly. I am of the opinion that Choice should be doing this not me and repair the present broken components. AND that it took 2 weeks without any help to resolve this by Choice after the initial claim is unacceptable especially in the middle of the summer. I just extended Choice warranties on two properties for 3-4 years to the tune of over $3000. My future business with Choice along with negative reviews to many of my rental owner friends will be based on the final outcome of this particular claim.

8 months ago

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Joyce Cornuaud

They are sometimes hard to contact on the phone

2 weeks ago

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Marty Bloise

I've had some good and some bad experiences with them.

2 weeks ago

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Colleen

Ease of making claims and getting service right away.

3 weeks ago

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mike thompson

Both claims were resolved quickly and satisfactorily.

3 weeks ago

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Javier Jorda

Terrible service. Have four contracts with Choice and I am looking for another service company to cancel

4 weeks ago

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Margaret

They are responsive but send obscure companies to fix items.

4 weeks ago

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Anonymous

Not offering a maintenance plan, only useful when aomething is NOT working

4 weeks ago

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Lynn

They didn't really help to rectify my problem had to hire an outside company. Very disappointed with your practices

4 weeks ago

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Tommy Ft. Washington, MD

Befor the last snow On Thur, I called in my HEAT. I DIDN'T GET THE NAME OF COMPANY TO DOTHE WORK UNTIL SAT AFTER THE SNOW SO I CALLED THE COMPANY AND THE SAID THAT THEY DO NOT WORK ON SAT BUT IF I PAY A EMERGENCY FEE THAT THEY WOULD COME OUT. I CALLED CHOICE AND THE REFUSE TO PAY THE EMERGENCY FEE, SAID IF I WANTED TO COMPNY TO COME OUT I WOULD HAVE TO PAY IT MYSELF PLUS THE SERVICE CHARGE. SO I DID NOT GET MY HEAT RESTORED UNTIL MONDAY. I HAD TO GO OUT AND PURCHASE TWO HEATERS TO SURVIVE THE COLD. AND THAT WAS REALLY UNFAIR BECAUSE I PAY YOUR COMPANY FOR THIS REASON.

2 months ago

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Sudan Homeowner Martinez, CA

Technician came quickly for our kitchen sink leak. He replaced the garbage disposal and piping et al., and did it in about an hour and a half (or so). Great attitude and a job well done. Gave recommendation for restoration from water damage (that's another company). Thank you!

4 months ago

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victor xyz Cupertino, CA

1st visit: communication and appointment were problematic. He was on site but somehow no one answered the door and phone. It is good to use text to remind people because unfamiliar numbers can be marked as spam calls. 2nd visit was great!

4 months ago

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Sandi S

Deborah King of P3 plumbing Service repaired my shower pipe and shower head. She was very conscientious and took the time to explain what was wrong and what she was going to do. Very professional it was also a joy to have a personable repair person

4 months ago

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Maria DeLaCruz-Gutierrez Boynton Beach, FL

I purchased home warranty, five years ago, and I can honestly say that I have been very happy with her service. I have a few things break down around the house. They have come out right away and repaired it. Some items that were not repaired right away, the technician kept coming back until he got it fixed.

4 months ago Edited January 10, 2024

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Abraham Hinson Lake Mary, FL

First of all, after I opened my front door to acknowledge who was at my door, the technician didn’t acknowledge my presence by politely saying “good morning.” What I liked about him, he went straight to work inspecting the problem with my hot tub…as the morning went on and he discovered what he thought is my problem, really, he’s not such a disrespectful personality…he’s a professional…I would love a response from CHW…

4 months ago

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Cynthia Johnson Arlington, TX

Technician was professional and on time. Even though my problems simple to fix he explained things so if it happened again what to do. He even gave me advice on another problem I had with my ceiling fan so I tried it and it worked. Saved me another service call and fee.

4 months ago

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Ikuko Hashimoto

I have had Choice Home Warranty for 8 years since I bought my house. Luckily, I have not have a major problem yet, but every time I submitted a claim, they took care of it right away. And I had a good experience with their service contractors.

4 months ago

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Rebecca Robinson Eagle Pass, TX

He didn’t show to the original appointment time or day. He didn’t communicate with me even after I texted him and called him. I reached to him the following day and he confirmed that he would be coming. He seems to be very honest about his findings and I liked that. I am concerned that the dishwasher will be fixed with refurbished or used parts. If it continues to break doI have to pay him $75 every time he comes!

4 months ago

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Rodrigo Chicago, IL

Most of the technicians are very responsible. They explain everything before starting the job and they come on time as scheduled. Really appreciate their efforts and they are great. Choice Home Warranty is highly recommended . Job well done !!!

4 months ago

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Manny DeMenezes Phoenix, AZ

All went extremely well!! Prompt service had techs at my home in less than 2 days, part ordered immediately, and repair completed as soon as the part arrived. Each and every person involved with Choice was on time, very knowledgeable, and kept us informed all throughout the process!! 👍👍👍

4 months ago Edited January 17, 2024

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Yogi Girl Hollywood, FL

Amazing service. I have been with choice home warranty for years and got several appliances repaired and or replaced. My microwave, dishwasher and washer. Each time I got fast response. Very grateful for the friendly human response and not some robotic answering machines.

4 months ago

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Cynthia Skroska Florissant, MO

Patrick was professional, respectful, explained what he was doing and why, gave me some good advice, answered all my questions, and fully repaired our faucet. It works great now! I will absolutely request him again the next time we need a repair, etc. Thank you Patrick!!!

4 months ago

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Tom D Knoxville, TN

Every time I've had any kind of issue, Choice Home Warranty ALWAYS addresses my problem immediately and with no delays. And every person or company they've sent out has always given exceptional service! I can't recommend Choice Home Warranty more! They are exceptional!

4 months ago Edited January 10, 2024

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Chris B Los Angeles, CA

Fantastic Warranty Plan. I called and they responded extremely quickly. The tech that came out was extremely acknowledgeable, fixed the problem and went further to let me know that I had another issue that I didn't even know about. He solved that problem also by ordering a new part. I bought this plan for my sister also. She loves it too.

4 months ago

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Curtis Temecula, CA

It has be quite some time since I have had to take advantage of my warranty and usually the process leaves little to be desired. Choice Home Warranty set the standard for what I will come to expect from a warranty going forward. Excellent responsiveness, outstanding service and service providers. Keep up the great work!

4 months ago

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Margaret Collins Fort Lauderdale, FL

The response time for the service was good. When an issue arrived choice staff resolved it quickly. The only suggestion is to include more issues with bathrrom plumbing. The choices are very restrictive. My problem was a shower diverter and I had difficulty selecting from the choices provided

4 months ago

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Rhonda M Waatson Haysville, KS

I filed the claim with Choice Home Warranty and was promptly referred to the servicing contractor in my area in Wichita KS. I received an appointment within 2 days. The Servicer arrived and he quickly identified the problem and sent notice to CHW. He was very prompt and polite.

4 months ago

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Bob Leftwich Winter Springs, FL

Scheduling is quick. Most of the companies are good to deal with, but we have had some bad experiences with more than one. Also, you have to be careful to log your claim in exactly the right category or Choice will make you log another claim for the same issue and pay the service fee again. If things go according to plan the claims go fairly well, however if anything goes wrong or an issue needs to be escalated, they are AWFUL. I even had calls scheduled with managers and the NEVER called. Multiple times. If the replace an appliance, they give you the wholesale amount which does not actually replace the item. I think most warranty companies due this.

4 months ago Edited January 3, 2024

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An Nguyen Long Beach, CA

The technician is very polite and respectfully. He wears shoes cover to protect wood floor. Carefully installed the garbage disposal and careful tested for the leak. Cleaned all debris and floor as it was when done. Perfectly. Thank you for his professional job.

4 months ago

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William Albuquerque, NM

Only had one opportunity to use CHW and their response was excellent, and the repair facility arrived within 24 hours. Ordered parts took a week but as soon as they arrived the repair facility arrived the following day. I would call that excellent service

4 months ago

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Ian Riggall Bakersfield, CA

I had two claims and both ended up with additional work needing to be done. A new tech was set up for one of the claims and still waiting on the other. Both original service people told me they would return to do the work. Now I have to pay an additional $100 for each revisit. One of the techs left without telling me and only texted me after I contacted him to see if work was done. The actuator was working before he showed, it was not after he did other work. Now I have to pay another $100 to have this fixed when it could have easily been approved and don while he was out here on the original call. I suggest you reevaluate how this is done in the field and make some improvements.

4 months ago Edited December 5, 2023

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Paul Zimmerman Detroit, MI

I have had to use Choice Home Warranty a few times in the past which I believe has more than paid for my premiums. That being said, I gave it a 4 star review because after arriving, I was informed that the service call charge was $75 not the $65 that Choice had promised (and what I've paid in the past). Hopefully I'll be able to get that resolved with them in the near future.

4 months ago

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Joyice Vance Warner Robins, GA

I liked everything about Seth. He explained in detail the coverage I was getting. He was very considerate and patient when explaining to me about the policy and emailed a copy of the plan in matter of minutes. I look forward to using the plan you have.

5 months ago

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EHC45 Buffalo, NY

The entire process was flawless. From notification to CHW of my issue, through the initial claim process, to the arrival of my service technician, it was a good experience. A part has been ordered and will be brought back out and installed into my dishwasher when it arrives..

5 months ago

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Larry Watkins Atlanta, GA

Choice home warranty has been an excellent home warranty provider. Every claim I have made was expeditiously serviced and the technicians dispatched were all excellent/ I highly recommend them over the others I have had the misfortune of trying.

5 months ago Edited December 13, 2023

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Dave Morris Westerville, OH

All is good! I’m happy to have this new home warranty – it will ease my mind a bit. Albert S did a great job; however, I do continue to get calls from other sales agents and would like those to stop. Thanks much! – Dave Morris

5 months ago

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Amy Ferguson Westchester, IL

What I like about CHW: they try to do the right thing for customers. That includes putting service requests out to their network almost immediately after they are placed. Based on about 4-6 service requests made for my own home and another property also covered by CHW, I would also say the quality of technicians that are dispatched is equal to other home warranty companies. What I don't like about CHW: I absolutely hate dealing with their call center and try to avoid it at all costs. It does not appear to be US-based; agents have heavy accents and there's so much background noise they can't hear you and you can't hear them. Also, CHW does not act as an intermediary between customer and service providers. Once a provider accepts the service request, it's between the customer and provider to work things out. Sometimes it's great, sometimes it's not. Example: I had a no-call, no-show from the same service provider TWICE for same claim and had to ask them to reassign it. It seems their "network" is full of providers who look at CHW claims as "filler work" -- in other words, they act like they're doing you a favor when in reality, they're using these jobs to secure incremental revenue and put them at the bottom of their priority lists.

5 months ago Edited December 20, 2023

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Molly Hamblin Paige, TX

We have had wonderful experiences with Choice Home Warranty. They always work with us. My fridge broke right before thanksgiving and I have been stressing. Even though it won't be fixed by Thanksgiving, it is still getting fixed and I will have a working fridge soon

5 months ago

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Michael Malkin Lake Arrowhead, CA

I called to get my water heater fixed - you must read the rules and contract carefully - it was my miss understanding, but they did fix it and it's working beautifully - even with the misunderstanding I would recommend choice

5 months ago