Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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William Glendale, AZ

Haven't had any issues at all. Customer service is pretty good. The response time was quick. My ceiling fan was fixed in like two days.

2 years ago

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Michael Sherman, TX

Thinking about firing them. They don't repair what they say they are going to repair. The other day I needed to use it for the dryer and they denied the claim for the parts. Also the technician they used for services don't communicate with the customer.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Dec. 16th, 2021

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Verified Customer

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Kim Holly Springs, NC

So far customer support has been good. I used my warranty to get my washing machine replaced and to fix my AC. It's been excellent.

2 years ago

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Anonymous Loxley, AL

I called in and it took four, five days, maybe a week before the appointment could be filled. They took care of it. I had them twice recently and they pull through.

2 years ago

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Paul Las Vegas, NV

Customer is required to know the intricacies of what is or is not covered by CHW. If you get it wrong you end up paying the service fee without receiving any service.

2 years ago

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Whitney Pickett Smyrna, TN

Only paid me 1/3 of what my microwave cost to replace when it went out. Also didn't pay full amount to fix garage door. They paid what they deemed "their rates" although they could not get a repairman out to handle the job with whom they had negotiated said rates.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Dec. 16th, 2021

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Thomas Bates Fayetteville, NC

My dishwasher went out and they determine it should not be fix . They will not agreed tonpayb$246,00 toward a new one . An average Dishwasher cost between 400-500. The agreement was reach on November 17 and I still have not received any check . Very poor service

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Dec. 14th, 2021

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Valorie Kuhn Lima, OH

So far we have used the service once and they did very well although we did have to wait two weeks to have our refridgertor repaired after we called.

2 years ago

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Robin Adams Seabrook, TX

I have this Company. They are Nice people. I submit my Claim and within 24 hours I know when to expect the Technician. This is Great Company.

2 years ago Edited January 10, 2024

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Brian Aldie, VA

Every time we've had a issue Choice Home has helped us find a technician to fix the issue. They are efficient and file claims quickly.

2 years ago

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Herve Boeglin Aurora, IL

Only because I got screwed with the renewal. I had someone calling me telling me that are the best deals. I got 2 months for free and then for cyber Monday you offered $125 off plus 1 month free. Not trusty sales approach

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Dec. 15th, 2021

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John Danek League City, TX

One contact after initial contracting contact. Straight forward process, scheduled visit was prompt, contractor first rate

2 years ago

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Fran Wiedner Houston, TX

On the occasions we've needed to use them they have sent really good technicians who were able to quickly resolve our problems.

2 years ago

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CONNIE SCHRADER Wichita, KS

Haven't had any issues so far. The only thing is I wished that I can get the service contract out to the house sooner then 3 or 4 days.

2 years ago

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Verified Customer

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Robert Blalack Mobile, AL

Service tech was quick and efficient in determining appliance issue. Explained the most likely determination when sending in the diagnosis report.

2 years ago Edited January 10, 2024

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Anna

I've had Choice for a few years now and had to use their service a few times now . And each time I received professional and fast service.

2 years ago Edited January 10, 2024

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Frances Drake Green Valley, AZ

There have been some good calls and some bad calls. I think it depends on the service. Most are genuinely helpful but some just seem to get their Money and not mess with the rest of it.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Nov. 24th, 2021

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Verified Customer

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Walter Hall Raleigh, NC

Dryer was not working properly. Called Choice and they had a reputable repair company out the next day. Quick service and problem solved!!

2 years ago

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Verified Customer

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Jeremiah Sullivan Saint Louis, MO

They came through when I had a leaky faucet and followed through until it was fixed correctly. I would highly recommend Choice Home Warranty

2 years ago

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Verified Customer

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Cherlyn Fucuals Desoto, TX

Awesome sauce. I was very pleased with the service and customer service and promptness And Timely resolution of my problem.

2 years ago

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Gretchen Jones Parker, CO

I just started with Choice but the one time I've used the service, the process was very smooth and professional from start to finish.

2 years ago

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Tamara Charlotte, NC

They respond to claims very quickly and set up technician appointments promptly. The technicians arrive on time and address the issue satisfactorily.

2 years ago

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Brenda Jones Jacksonville, FL

I've used them 3 times they always get back to me quickly the 1st call was completed a couple months after the 2nd and 3 service call was completed.

2 years ago

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MARY CALANDRELLI Peoria, AZ

Good savings and friendly services. I felt safe because I got a call with time of service & name of technician on his way.

2 years ago

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Britt Lorain, OH

They are quick to assign people to your issue, but my review is tainted by a long process which Choice Warranty rectified. For the most part, I am happy with them as a warranty company

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 18th, 2021

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Gary Locust Hill, VA

Garbage Disposal started leaking, contacted CHW, at 8:00 Pm to request service and received an email at 10:30 with a schedule for the following day.a

2 years ago

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John Middletown, DE

We’ve used them for ten years and they were there when the refrigerator and dryer stopped working. The performance has been good quality.

2 years ago

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Nancy Fort Worth, TX

Everytime I've used them they've been pretty good. They do the job on time. Their support was good. They did what I asked them to do.

2 years ago

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Ganesh Aurora, IL

They were good, the response was prompt and the service was good. My washer wasn't working properly for that reason I used them, and now it works fine

2 years ago

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Abril Fort Lauderdale, FL

They were very knowledgeable and gave me good suggestions. Had an electricity problem, the guy came out within 24 hours and he put me first.

2 years ago

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Mike Kansas City, KS

They answer my questions and were fast to react. They've gotten it all taken care of. It was fast and easy and got it done.

2 years ago

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Chris Piqua, OH

I've been waiting on a call from a case manager and they've never called my case schedule twice now. They came out to fixed my air conditioner, the contractor they sent tried to rip me off and had to provide my own contractor. They're unreliable. Stay away.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Nov. 16th, 2021

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Verified Customer

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Nancy Blytheville, AR

My water heater quit working and they got it to me relatively quickly. The warranty was great. They handled my issues quickly and accurately.

2 years ago

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Sheryl Bowie, MD

What you think is covered by them ends up not being covered. I thought it was a great company in the beginning but some of the people they send don’t know what they are doing.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Nov. 16th, 2021

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Richard Dayton, OH

My limited experience with them has been satisfactory. It did take a long time to get established but I wanted to make sure we got things maintained on a regular basis.

2 years ago

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Heather Clover, SC

Choice came with the sale of the house. Most of my claims have got very well but some of the vendors aren’t as good as others.

2 years ago

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Diane Saluda, VA

My daughter kept telling me to have this kind of service. They have responded quickly to my claims. The service is done quickly. I am okay with it. The gentleman was good.

2 years ago

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Juan And Amanda Mesquite, NV

So far it has been a terrible experience trying to resolve the issue. They never set up appointments. They don’t keep their promises. They said they were going to call me today at 10:30 and I never heard from them.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Nov. 16th, 2021

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Verified Customer

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Mary Greer, SC

I had a different warranty company when I bought the house. After a year, it ran out and I got Choice Home. Any time I cell, they get right on it.

2 years ago

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Dipa Flower Mound, TX

So many issues. They were supposed to refund my money. I tried to use the warranty many times for it to get cancelled the second time. They would collect the money and never come back to do the job.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Nov. 16th, 2021

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Elizabeth Pflugerville, TX

Only have had one job done but it was clean and efficient. Everything was done smoothly. The replaced my garage door opener.

2 years ago

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Jennifer And Nathan Hope Mills, NC

Used it twice for the refrigerator and another time for the AC. They were able to fix it immediately. They were really good. It is ridiculous that everything is online.

2 years ago

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Anonymous Spring, TX

Overall it has been a good experience. I am good with it. It wasn’t good in the beginning but now they have good customer service.

2 years ago

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Arianna Neal Amarillo, TX

Even if they do not have something readily available, they go as fast as they can and most companies who contacts with them have been reliable.

2 years ago

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C Ferris

Choice send a date for an appt and the contractor comes another day. General contractors are sent to do the work instead of a one specializing in that area. They don't do a correct repair and then you have to wait for another contractor to do the job right

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Nov. 11th, 2021

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Eileen Traficante New Orleans, LA

Our hot water heater broke and leaked over our hardwood floors. I was very happy when a plumber came right over and ordered a new hot water heater! Today no one has come or called on that it was approved!

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Nov. 11th, 2021

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Loris N Troy, NY

Jon, our technician was reliable, knowledgeable and efficient. I get to arrange a time that works with my schedule to get the work done

2 years ago

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Muhammad Rauf

Ease of requesting and setting up service appointments is exceptional

2 years ago Edited January 10, 2024

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Shirley Ferguson Campbell, TX

You have done your part to get the repair person here but the dishwasher is still not fixed yet because of parts ordered were broken when it got here so it still is not fix for another 2 weeks.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Nov. 11th, 2021

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WILLIAM OSBORN Jacksonville, FL

Bad experience with refrigeration company failing to arrive on day of appointment, then rescheduling the 2nd appointment, and trying to tell me that I requested a service date 2 weeks away (which wasn't true). I realize this could be only one company, but it's the one warranty repair that I've requested in all the time I've been with CHW, so my bad experience rate is 100%.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Nov. 11th, 2021