Name: Choice Home Warranty
Rating: 3.8

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Sally Cudrik Colorado Springs, CO

From my experience Choice has gone way downhill. The first time? Really good. This time? Total letdown. Three week ordeal when furnace was sporadic and it was 7 degrees outside. First repairman wouldn't come back to make repairs. Second? I Googled only to discover I couldn't find him then discovered he had no license and was coming out after 10PM. I hasd made close to 10 calls to Customer Service, did what I was told and ended up paying for everything myself. I'm not impressed with Choice. Unfortunately, I am with them till 2026 so we'll see how things go.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 23rd, 2022

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Anonymous Seminole, FL

The technician came out the next and did a fantastic job. He was respectful. I would recommend it for any new homeowners.

2 years ago

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Robert And Katia Cranston, RI

Sometimes depending on the issue, something might not be covered that we didn’t realize when we first purchased the coverage. Other than that the communication is clean and they did repair our AC.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 23rd, 2022

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Anonymous Birmingham, AL

Choice Home Warranty is easy to work. I had a plumbing issue and I called hem and they had someone out here within a couple of days. I have been pleased with it.

2 years ago

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Shirley Houston, TX

There are times when you have to continue to call to get a response. I think the quality of the vendors I had with the other warranty company were better. I can tell a difference.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 23rd, 2022

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Elliott Hershey, PA

When you call they man it. Both times I used it, it was answered within a few minutes. The people spoke English. It was processed without issue.

2 years ago

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Rodney Hertford, NC

So far choice home warranty has been pretty good about taking care of things. They get everything done. I don’t have problems.

2 years ago

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Stephen Indianapolis, IN

Seems like a reasonable deal but when my washer broke down, the guy they sent said it had to be replaced and I am waiting for them to send me a check for three hundred dollars. That is not going to get a new one.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 22nd, 2022

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Fannie Winston Salem, NC

My neighbors had been telling me it was good company and I am very satisfied with their work. They take care of their job.

2 years ago

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Winford Decatur, GA

Customer service is fine. They work well to get some out here. I did end up having to pay two hundred dollars to get my garage door fixed because it wasn’t covered by choice. They didn’t get back to me on that claim.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 23rd, 2022

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Alexandra Lancaster, NY

I would advise people to not purchase Choice Home Warranty. They provide limited customer service. I had to pay out of pocket for the heater because of the company Choice chose. I was without hear for three weeks. They decided not cover it in the end because it was not normal wear and tear according to them. Apparently they can not cover certain parts except it is not covered in their contract.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Mar. 23rd, 2022

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Louis Crowley, TX

The reason I chose Choice Warranty is it is affordable. I had excellent customer service when I used the warranty to replace the circuit breakers.

2 years ago

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George Dallas, TX

Used my warranty a couple of weeks ago because my dishwasher wasn’t working. It took three days for someone to come out. It took two days to get someone scheduled but that person wouldn’t come so we had to reschedule and they chose the worst contractor. It was a big mess.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 23rd, 2022

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Erika Stockbridge, GA

They have made me an appointment for my fridge and the person said he was going to order a part and then come back and fix but it has been three weeks and nobody has tried to make a new appointment.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 23rd, 2022

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Maria North Brunswick, NJ

Pretty good service and very good customer service. They answer back right away and send someone right away. It is the best company in the area.

2 years ago

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Tom And Suzann Marco Island, FL

They gave me a pretty good deal but I had to wait several days for the air conditioning for the people to never show up to do the job and my pool pump wasn’t fixed for a week.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 23rd, 2022

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Beverly Rock Hill, SC

They've always been good. I've used it a couple times and they got out here pretty quick and resolved issues. I'm just happy to have them.

2 years ago

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Robert Greensboro, NC

Well the lights went out in my room and I called and they sent somebody over and they fixed it same day. They do great work.

2 years ago

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Donna Houston, TX

I wasn't getting new problems after somethign was repaired. I had good service, the gentleman they sent, his name was Brandon, and he was awesome. Very, very polite.

2 years ago

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Derek Columbus, MS

They have an exit strategy for most claims. They have denied several of my claims (normal wear and tear), but then they "help" by covering a couple hundred dollars. They are not good and don't plan on them covering anything that's costly.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage

Mar. 22nd, 2022

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Kirk Young Lakeland, FL

Great product, I have been using the warranty service a I am very satisfied with the fast response and resolution provided..

2 years ago Edited January 10, 2024

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Ervin Simons Winterville, NC

1. When I purchased my plan I was told that they would repair or replace. That hasn't happened 2.There replacement cost is 70%of what it cost actually 3. It has taken you over 3 weeks to even send me that 70%.4 when I buy the replacement, you don't even install. 5.To many loop holes in your plan

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 22nd, 2022

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Tonia Booker Indianapolis, IN

service is speedy and very much appreciated . If it can be fixed that day .They always come back and complete the work as quickly as possible

2 years ago

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Heather Noonan-Spillane New York, NY

Because they did not replace my appliance. They did not send A contractor out to fix it again when it's not fixed so I paid $120 for it to be fixed and it is not fixed and my dishwasher my washing machine has been replaced and they only give me $300 and there's no washing machine that cost $300 there are 500 and up

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 22nd, 2022

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Michael Walsh Plano, TX

Technician diagnosed the problem, ordered a new part and fixed the problem. Garage door opener is working correctly now.

2 years ago

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brent beeksma Copperas Cove, TX

we had our dyer worked on and was very pleased with the whole experience, from making the call, to the worker showing up and fixing the problem.

2 years ago

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Carolyn Martin Buffalo Gap, TX

In order to make repairs you must wait several days before a repair person can be found that is willing to work for them. You then must argue with them to get them to cover the repair. I am extremely disappointed in the service.d

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 22nd, 2022

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Michael Inserillo North Babylon, NY

Bad service this company has no Urgency in the repair. I had a repair person in my home for another issue nothing to do with my claim. I had a broken pipe and was told that the company that will do the repair first available time will be 6 days from the call. I was told that the plumber that was there could not fix the problem with the service contract because they have

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 22nd, 2022

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Jeff Canter Toms River, NJ

The appliance was diagnosed quickly & parts ordered immediately. When parts were in, someone came quickly & installed the parts.

2 years ago

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Kyscha Waldorf, MD

Great price. Great service. My heat went out and they sent a technician. The parts were ordered and replaced and it was back in business.

2 years ago

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Tara Okmulgee, OK

I’ve been without heat for a month. I filled a claim in February because my heater broke. The approved to pay for the parts but not the labor. I would like for it to be resolved. I have been trying to get paperwork for the last month.

2 years ago

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Edwin Suffolk, VA

Both times I’ve called, I was pleased with them. It is a good deal. They respond quickly and get appointments right away.

2 years ago

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Esmeralda Juarez Lubbock, TX

I've had to make a couple of claims. Both times Choice Home responded immediately and the problem with my appliances was resolved.

2 years ago

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Andrea Haber Tucson, AZ

The customer service was absolutely NOT THERE. I did NOT get a resolution to my appliance issue, and ended up buying a new washer without any recompense from Choice. I will NEVER recommend them to another person. They do not respond to emails, they do not answer their "customer service" phone line, and the contractors they hire do not recommend them, either. I have not even been able to reach anyone to end my contract, and/or receive a refund. How can it be THAT difficult to help their customers!?

2 years ago Edited January 10, 2024

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Laura Paturzo Huntley, IL

Each time I needed to contact CHW for a home issue, the customer service employees were very friendly, knowledgeable and helpful.

2 years ago

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L. Anthony Myrtle Beach, SC

Choice Home Warranty is responsive. When I needed repairs a knowledgeable serviceman was sent out and got the job done.

2 years ago

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wanda keith Chicago, IL

I have had just 2 service calls. The first was a plumber who was extremely non professional. The 2nd was for heat and that company was fine. You say you repair old houses, but the plumber said almost new plumbing was too old.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 10th, 2022

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Minerva S Faire Mobile, AL

The last appt was canceled at first. I received several alert stating the appt was schedule and it wasn't. I called someone said he would handle the situation that person didn't follow up.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 10th, 2022

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Dennis Seger Apopka, FL

First technician assigned and I was not told. Another company called and I told them I had already made appointment . Had to call them back and lost a day with no furnace. Then they told me I had to pay them the whole amount. So now I am waiting 30 days to get my $495.00 back from your company.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that the funds were mailed out on 3/7/2022.

Mar. 10th, 2022

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Jon Quigley Hendersonville, TN

Until my latest claim I have been treated professionally from a human company, not a computerized track like the other companies use.

2 years ago

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Jim Oehme Olmsted Falls, OH

It's very easy to file a claim, and the response time was within an hour for a certified contractor to contact me to schedule an appointment.

2 years ago

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Angelena Josker Phoenix, AZ

I have been unable to contact the case manager assigned to my claim #145666210. I had a 10:00 telephone appointment but I receive no call. I called customer service, George, who said he sent a msg to a supervisor. I haven't received a call yet.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Mar. 3rd, 2022

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Robert J. Reid Kamas, UT

Very professional in the way they present the coverage and work with the customer to make sure total understanding with best value.

2 years ago

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Shirley Fowler Jacksonville, FL

They were so professional and very prompt in giving me service. I gain trust in them right away. He was very trust worthy.

2 years ago

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Nicole Brown-Hardy Raleigh, NC

They have issues with certain vendors days before they can get someone, and when a claim needs to be filled they have recently been denying more then they are approving and you paid them. The replacement fee its so far from reality.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 4th, 2022

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Donna Favia Albers, IL

I think my experience ,the first was our dish washer and it cost us 448 on top of what you paid to replace it with a cheaper model, the fridge repair was good tho

2 years ago

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Daniel Las Vegas, NV

Overall they’re the best. Their service is prompt. The service was great. Everything has gone smoothly. They are very courteous and knowledgeable.

2 years ago

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Bozenna Houston, TX

I like the way they treat their customers and they have been successful repairing things. They’ve been good to me. It is quality work.

2 years ago

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Zenobia Desoto, TX

My Plumbing was backed up and they sent someone out and I'm still waiting on the on the company to fix it and its been a month now with the one back and forth. It just is not consistent.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Feb. 28th, 2022

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Anonymous

The first time I used it was for my washing machine. The person they sent never got back to me, I waited three weeks to get my washing machine repaired they could not find anybody so I had to find someone myself. I only had one good experience. Most of the technicians tell me that choice home warranty doesn't want to pay for any good services so they don't recruit very good technicians.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Feb. 28th, 2022