Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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Delores Terrell-Jefferson Union City, GA

I only made three calls in the past year and all responses were in a timely manner. Concerns were also completed to my satisfaction.

2 years ago

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Verified Customer

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Alex samuel Rowlett, TX

When our dryer stops working I called choice home warranty service and they send the technician next day resolved the issue. Excellent job!

2 years ago

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Verified Customer

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Nancy Sirkin Las Vegas, NV

When it comes to big ticket items, they decline paying. This is even when the vendor they sent provides info that supports them covering the claim. Specifically, my Air Conditioner.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 4th, 2022

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Verified Customer

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L Benson Portland, OR

after initial approval for service it took almost a month to get the work done, even though the part was ordered immediately after technician diaggnosed the problem.

2 years ago

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Verified Customer

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Amnon Cleveland, OH

My furnace died, it took time for the technician to come, but when he did, he was ok. Realizing that there was nothing to do with the old furnace, he sent the report to Choice. From that time, it took another three weeks for the furnace to be replaced. I also had to add more than 500 dollars (on top of the call charge and the insurance itself). Next year I will find another company that works better or save the money and pay if I need to.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 4th, 2022

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Verified Customer

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Dave And Danielle Rosharon, TX

I called about an issue and on the same day they contacted me back to say it would be three four days to complete. I'm satisfied

2 years ago

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Verified Customer

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Martin Terrell, TX

They took my call and immediately we get a call back and scheduled an appointment so the guy came out to fix our microwave. It was pretty quick.

2 years ago

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Verified Customer

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Barbara Windsor, NC

When I requested service it was satisfactory, very good. I got the service that I requested. Skilled, knowledgeable, friendly and helpful.

2 years ago

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Verified Customer

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August Minneapolis, MN

We use it on our microwave. And microwave it was repaired very well and without charge. The people that were sent out were very good.

2 years ago

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Verified Customer

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Enrique Midland, TX

Last year my water heater went out, but they didn't cover it for some reason. And then just recently my air conditioner went out and they covered it. Customer support is fine.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 4th, 2022

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Verified Customer

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Marylou Kissimmee, FL

I would recommend Choice Home. They helped when my sink was leaking and my toilet wasn’t working. I was happy with all the service I got.

2 years ago

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Verified Customer

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Roger Springtown, TX

When something breaks I call them and they come and it is fixed and we are happy. It took longer than we anticipated one time. We had to wait five weeks.

2 years ago

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Verified Customer

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Maria Palm Coast, FL

Sometimes their answers to questions are generic. They don’t have someone to give answers to specific concerns. I really needed my warranty for my dishwasher.

2 years ago

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Verified Customer

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Henry And Brenda Pittsburgh, PA

I would advise everyone to use Choice Home insurance cover. They get the job done. I call and they get to it right it right away. I am loving it.

2 years ago

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Verified Customer

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Kathy Biloxi, MS

A couple of weeks ago I used the warranty for my air conditioning. I called and he came and replaced a part and it is working fine.

2 years ago

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Verified Customer

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Nancy Rock Falls, IL

They had my washing machine fixed in a week. I was happy with the person they sent. I was upset when I had to find someone else to fix it when they couldn’t get the part.

2 years ago

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Verified Customer

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Melissa

My first experience was bad but other than that they have been very responsive. They fixed my issue with my AC. The sales person was good. It has a good value.

2 years ago

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Verified Customer

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D.

Had a plumbing problem and I called them and they took care of it. I was very impressed with the company they used to give me service.

2 years ago

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Verified Customer

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Betty pettis Freeman

The service that I received was excellent he didn't take all day and he didn't leave a mess and clean up by himself I himself and he was on time

2 years ago

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Verified Customer

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Alan

Have been waiting on a part for well over a month. Was advised tech was coming out for repairs and after the 6hr time lapsed, was advised that part had not arrived.

2 years ago

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Verified Customer

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Finn

The first time I didn't have a good experience with the plumber, he did nothing. AllN 1 that was sent the second time was fabulous and I believe rectified my problem

2 years ago

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Verified Customer

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Ben Webb

Heating compressor failed and since the new systems require different coolant (freon) my entire unit had to be replaced. Very fair price!

2 years ago

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Verified Customer

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Elisha Rendal Sestoso

They are affordable. When I called for my first service I got a response in a timely manner. It pays to have home warranty.

2 years ago

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Verified Customer

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Anita

Prompt Courteous and Professional. The company answers all questions and inquiries promptly. Technicians sent by the company have been very good.

2 years ago

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Verified Customer

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Malridge Payne

I purchased the home warranty in good faith. I had a claim and it's been a living nightmare. My oven range computer lights went out, they set an appointment , the tech came out I paid $85.00 service fee. The part is no longer available and they offered me $345 gift card and I refused because I need a range. After a month and a half they said best they would do is send me a check for $345.00. I am still on the hook for a range that cost minimum of $1500.00. I am very disappointed with the whole process. "Caveat emptor"

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Apr. 13th, 2022

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Verified Customer

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Popola

Because I'm hanging in limbo waiting for an answer from the service company who refuses to contact me as to when they are coming to check my refrigerator that's not working???

2 years ago

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Verified Customer

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Violet EVANS

Would be a good company but 3 months before your contract is up they start texting, emailing and calling you and they won't stop until you give in. REMIND you 3 months before the contract is up!!!!!!!!!!!!!!!!!

2 years ago

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Verified Customer

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Barbars blake Las Vegas, NV

My refrigerator ice maker quit working. After you sent a repair man out 3 times and he couldn't repair it... i was told it wasent covered so you refused to replace the refrigerator. I asked to at least return my co payment and was told no. You didn't do that. This was the secont warranty i purchased from choice. But will not be a third. nd

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage

Mar. 31st, 2022

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Verified Customer

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Michael

Terrible customer service, no follow after dropping call to them, slow response time after authorization for repair, no "Choice" in replacement or repair

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Mar. 31st, 2022

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Verified Customer

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Maricela Cantu Austin, TX

So far I have a claim and it was approved but they will not approve to parts that are needed to get my heating system working. Going on 3 weeks now. I paid the $85 service fee for the company to come and fix the issue. Still have my heating system not working. I have updated the claim site and have called Choice Warranty and still waiting for heating to be fixed.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 31st, 2022

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Verified Customer

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Amy Fredell Plymouth, MI

I've had a terrible experience with an ac replacement with Choice Home Warranty. For small things like a garbage disposal, they have been fine, but for larger appliances, they make it nearly impossible for them to pay for much. I would not recommend this home warranty company. You'd be better off finding a company that has fewer complaints through the Better Business Bureau.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Mar. 31st, 2022

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Verified Customer

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Marcia Wilson Woodridge, IL

My washing machine couldn't be fixed; my dishwasher couldn't be repaired. I was told I would be sent a check to put toward a washing machine replacement and haven't received the refund amounts from either failed repairs. Once I receive the coupon promised for each machine, I will review Choice Home Warranty.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 31st, 2022

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Verified Customer

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Lori Brown Washington, UT

In the 2 claims we have placed since purchase we have had issues with both of the contracted service technicians. In each case I was told there is no complaint or customer service department where I could register my concerns.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 31st, 2022

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Verified Customer

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Robert O'Connor Houston, TX

Had both our washer and refrigerator break down on us.. they came out several times and fixed the problems with both with no problem!

2 years ago

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Verified Customer

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Barbara Ball Yalaha, FL

The few times I've used them, they get back to me quickly. The service people respond within a day. I've been happy with that.

2 years ago

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Abid Butt Dallas, TX

A/C Doctors set appointment 5 days after claim filed. Tech said need part to be ordered. A/C Doctors kept saying part is coming in 1 or 2 days. Appointment made 3 days after confirmation made that part was received by company

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 30th, 2022

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Verified Customer

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Karen Bolivia, NC

I think Choice picks good vendors to do the actual work and I think that's real important. They were timely and they were responsive.

2 years ago

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Kelly Casa Grande, AZ

I had to talk to three different people to explain something to me. My hot water heater cracked down on almost three weeks ago and I paid the 85 dollar fee and now I need a new water heater and I have to pay 400 dollars for it, so yeah I'm not happy with Choice at all.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Mar. 30th, 2022

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Verified Customer

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Roberta Middleburg, FL

I needed a warranty from my home because I can't fix things. I would definitely recommend it beyond a shadow of a doubt.

2 years ago

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Alfreda Evans Lancaster, TX

They have been somewhat OK. I am frustrated though, because I can not get a response about my HVAC system.. I e-mailed the information that they requested but so far no one has responded.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Mar. 24th, 2022

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Dawne Sawyer Hayes, VA

I had two issues with my HVAC after having their coverage for a year + and although their technician said it was normal wear and tear no abuse, natural disaster or other excluded repair reasons, Choice denied BOTH. They even stopped communicating on the second repair not even directly advising me they were denying the claim. They are a horrible company and I was without heat from the end of December until February. I have cancelled my coverage and received a refund.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Mar. 23rd, 2022

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Verified Customer

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J.A.Rafeeq Owens Lanham, MD

I have had Nothing but good experiences with choice home warranty it's worth every penny that I spend to keep the peace of mind

2 years ago

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Alex Montgomery Village, MD

All i did was file a claim online and got response in minutes.my problem was solved in days and it was during the pandemic.

2 years ago

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RAY DAVIS Pensacola, FL

Quick on the spot service. When the first repair does not complete the job, they are quick to resend the technician to get the job done.

2 years ago

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Verified Customer

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Kim Nichols Henderson, NV

When we have opened a claim; the response time is quick, the service vendors have provided appropriate resolution, efficiently and politely.

2 years ago

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Sally Cudrik Colorado Springs, CO

From my experience Choice has gone way downhill. The first time? Really good. This time? Total letdown. Three week ordeal when furnace was sporadic and it was 7 degrees outside. First repairman wouldn't come back to make repairs. Second? I Googled only to discover I couldn't find him then discovered he had no license and was coming out after 10PM. I hasd made close to 10 calls to Customer Service, did what I was told and ended up paying for everything myself. I'm not impressed with Choice. Unfortunately, I am with them till 2026 so we'll see how things go.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 23rd, 2022

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Verified Customer

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Anonymous Seminole, FL

The technician came out the next and did a fantastic job. He was respectful. I would recommend it for any new homeowners.

2 years ago

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Robert And Katia Cranston, RI

Sometimes depending on the issue, something might not be covered that we didn’t realize when we first purchased the coverage. Other than that the communication is clean and they did repair our AC.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 23rd, 2022

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Anonymous Birmingham, AL

Choice Home Warranty is easy to work. I had a plumbing issue and I called hem and they had someone out here within a couple of days. I have been pleased with it.

2 years ago

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Verified Customer

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Shirley Houston, TX

There are times when you have to continue to call to get a response. I think the quality of the vendors I had with the other warranty company were better. I can tell a difference.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 23rd, 2022