Name: Choice Home Warranty
Rating: 3.8

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Carolyn J Lane Benton Harbor, MI

I was rather concerned that the plumber that was referred to me was one with all 1-star ratings. Since I was aware of this individual and chose to have another company recommended, it ended up that I had to find a reputable plumber (I would rate a 10!) to get the ejector pump replaced. I find it hard to believe that a Company would recommend a subpar technician to complete work in my home. In the end, I was happy that I was able to find a reputable plumber, which I will certainly retain in the future if the need arises.

4 months ago Edited January 19, 2024

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Gondolfo

Tjhe hydronic pumps was frozen, the tech was able to make the pump work. I was surprised that he did not replace theo pump, now waiing for the pump to freeze up again and another service call, however for the time now, the pump is working.

4 months ago

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Dawn Norwalk, CA

Ease of calling reporting issue and requesting service. The contractors we have dealt with have all been very professional and able to diagnose and repair the problem quickly.

4 months ago

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Hiran Herat McLean, VA

Good professional was sent. Who took care of my problem well and a claen and professional manner. I would recommend Choice Warranty to all. Good and a reliable company and fast serive.

4 months ago

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Babsy's here

It can get frustrating when you wait for a tech to pick up the job and may have to wait days...You may get a tech who really knows his job and again techs who don't. All in all, I am satisfied with choice.. Been a customer for approximately 5 yrs.

4 months ago

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Jessie Fort Worth, TX

This is my first year using choice home warranty. And I had just had one Maintenance problem, since signed up. .l. The company took care of the problem, And I was happy with the resuit's . Looking forward to working with Choice

4 months ago

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Anthony Mangano

I wish I could leave more stars , unfortunately this repair took much too long. It’s winter in the northeast and I was without heat for a week. Thankfully the temps weren’t to low and one of my other zones was working. Choice had trouble getting someone to do the job because they wouldn’t pay what the contractor needed to do the work.Two contractors later they got a good technician and paid him the price he asked. He did the job quickly and completely. I’m very satisfied with him but disappointed in choice, I feel the job should have been completed a lot sooner.

4 months ago Edited January 17, 2024

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Lisa Mazza

When you open a new work request, you do t get to select who the work is assigned to, one person wasn't a legitimate contractor, so the process of posting my work request had to start over. The responses you get from CHW are "canned" not personal to you at all, in some cases they don't even pertain to you questions or your responses. ( Just like you're "button" reads Amazing. I don't think this response is Anazing). Once you do get someone to your home, they have to have the work approved and in two instances it took weeks, one issue was my furnace was not working in November and wasn't fixed till December.

4 months ago Edited January 3, 2024

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Eric Shapiro Austin, TX

Choice Home Warranty's co-pay is the lowest in the home warranty space and their annual contract rate is also extremely competitive. However, as with all things in life, you get what you pay for. This is especially true with home warranty companies. Specifically, it is extremely important that you read the fine print in their warranty contract, because they go by every letter of this contract. And if the language ism't 100% clear, you should assume that the contract will be interpreted in their favor. Also, be advised that replacement of broken items is only covered up to "builder grade" level, meaning that if you have an expensive item that is covered that can't be repaired, the replacement item, or amount reimbursed for the replacement item, will be at the lowest level possible to replace the item (e.g., an expensive chandelier can be replaced by a cheap bulb with a little glass fixture...and that is the replacement cost/item that will be reimbursed). Also, while most of the customer service reps are very friendly, they are sometimes hard to understand as English is not their first language. This can lead to some very frustrating situations where you have to repeat yourself multiple times to get your message across.

4 months ago

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jonathan rothwell Asheville, NC

I have had one interaction with Choice Home Warranty so far and it has been very good. Easy to lodge a request for service and the service was scheduled quickly. The technician was nice, polite and helpful.

4 months ago

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Gisele Chandler, AZ

I like the fact that Choice Home Warranty was very helpful sending out a repairs when I needed them and I didn’t have to wait too long And they saw some of my problems, and the people they sent out were very polite

4 months ago

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Valerie Clemmons, NC

I’ve used Choice Home Warranty several times. They immediately responded to my needs with competent service reps who made repairs. I am very pleased with Choice Home Warranty!

4 months ago

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Beverly Columbia, MD

I like the quick response and follow up by the computer. Some of the contractors were great some not so much. I was denied a fix that I thought should have been honored but let it go. Price for contract is very fair. Have been with them for several years and have used them for one home and 2crental units.

4 months ago

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Tina

I cancelled my warranty and requested a refund because after 18 months of no claims, because my hot water heater had to be replaced. And although it was still covered under manufacturer warranty which paid for the appliance, your company wanted to charge me $450 in addition to the $85 that I’d already paid. Because of this, I cancelled and requested a refund for the other 3 1/2 years that I had prepaid. I could not understand it since Choice would have had to pay for the heater had I not had a manufacturer warranty. So you would have saved the cost of the heater but still wanted me to pay $450 for non covered charges. For this reason, I left your company and went to another.

4 months ago

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Joe Bailey Aurora, IL

CHW did a great job working with me to replace my furnace. From securing an experienced technician through installation and commissioning, they communicated and were timely. Thank you.

4 months ago

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Mary Boardman, OR

It’s easy to notify Choice of a problem. I have to wait all day for service from the vendor. Their window is 8-5, so the whole day! That’s bad enough one day for a repair, but they never have the parts, with the exception of the plumber. Sear service never has the part and we had at least 5 calls for a repair they had trouble solving. How much vacation time do you have to take off for an ice maker repair?????

4 months ago

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Lori Baker City, OR

I was pleasantly surprised that my check came within 2 weeks. I needed help to put the claim in after the repair guy left. Thankfully our daughter works with warranty companies at her work, and was able to do it within minutes. It took me hours of frustration before giving up. Being able to call a human would have been very helpful.

4 months ago

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Marsha Chicago, IL

I called for electrical help and plumbing help. Electrical was great. Plumbing however has not been helpful at all. The first company kept canceling me. So I canceled them. I rescheduled, unfortunately, I came down with Covid. I called again after a couple of weeks. I received a message last week that it had been scheduled. However, I was going to be out of town on the date. I called Northside plumbing to get another date and I wasn't even on their schedule. They had never heard of me or the job. I had 3 faucets to change (leaking). After the first company couldn't make time for my job I decided to change them (2) myself. I guess I'll change the 3rd one as well.

4 months ago

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Claudia Orlando, FL

We used choice for a broken microwave. He came and repaired it and I gave him a check. Several weeks later I get a notice from choice to pay the 65.00. I wrote back stating I paid it. Again a week later I received another letter (email) asking for payment! I replied with check amount and check number. Again I got another email! I was not a happy camper and called. The lady said she would get in touch with the man who fixed it. He said yes it was paid. So the lady called me back and said not to worry about it!

4 months ago

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Richard Cornelius, NC

Choice Home Warranty was responsive to our communication but the technician they assigned to us was totally disinterested and never responded to any calls. Taken over a month to get some sort of resolution on repairing a microwave (which is now being replaced after technician never bothered to return to properly finish the repair job). Even then the replacement value offered by them is less than the cost of the cheapest possible microwave.

4 months ago

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Carol

We've never had any issues with the couple of claims that we've put in. I think we've done three since we've had them, maybe two. They've been very helpful and assisted us with any issues that we had.

4 months ago

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Gregjill

I've only used it once and everything went very well. My garborator, the thing in the sink that stops up food, had failed, so I called and I had someone out here in a day and a half. They took care of everything.

4 months ago

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Paula

I had my warranty for about 3 years before I needed to use it and then I had trouble with my heating and cooling unit. When I called them, they got somebody to take care of my problem.

4 months ago

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Michael

They are very easy to work with and very quick to respond. I used it recently for our central air conditioner and they got out right away. They responded on the weekend and it was taken care of Monday morning.

4 months ago

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Diane

I called about my washer and then I found out the guy that did the floor had turned the water off and hadn't turned it back on so I called to cancel it. They were very helpful and pleasant.

4 months ago

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James

I had to have my heating unit repaired. They got the repair person out in one day. They got the part ordered in one week and installed and the heating unit is back up and working.

4 months ago

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Timothy

I called in and they took the information. They got my claim number and the technician came out. They can't fix it so they checked it to get it replaced. I have no problem with Choice Warranty. I recommend it to anybody.

4 months ago

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Melissa

I recently needed to use it because the toilet was stopped up. I couldn't get it to go down. I called Choice. The person came out within a couple hours, fixed it, and we were back up and running.

4 months ago

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Bob

They're fast responding and very helpful. They fixed the problem, just used it in our toilet leak. They were out within 24 hours and it was quick and simple. They did a good job.

4 months ago

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Carol

We had a refrigerator problem and they were very prompt. They sent out a technician, but he never got back with us. After a week I called Choice back and they contacted him and said that he would call us. He never did. It took two weeks. Choice finally has got us another technician coming out, but it's going to be over a week before they can get here and that's gonna make over three weeks we've been without a refrigerator. The customer support has been great, but they just haven't been able to get anyone out here and tell us what to do about our refrigerator.

4 months ago

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Melissa

It's difficult to get things done in a timely manner with qualified, skilled people to do the work. I've tried to use it three times. The first I was using it was to have them come check on an electrical issue that I was having and I signed up for an appointment and both times, this person never showed up or called me to tell me they weren't coming.

4 months ago

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Allen

A few months after buying the warranty I had an issue with a double oven. I have had issues with warranties not holding up when needed. I filed a claim on line and service was scheduled. Technicians were on time , knowledgeable, and very professional. Job was done correctly.

5 months ago

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Shnker55 Las Vegas, NV

Choice Warranty is great! All we needed out of packet was the deductible and they took care of the rest!! The service technician was respectful and resolved the issue needed. Well done!

5 months ago Edited December 20, 2023

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Fillmore Crank Antelope, CA

Called for service on an oven. Received a text stating that no technician was available through Choice Home Warranty. Text advised that I locate someone on my own and submit a claim. I did locate a local repair technician and scheduled them for $135 fee. The oven was deemed unrepairable due to age and parts were no longer available or rebuildable (obsolete control board) 10 days later a Choise Home Warranty technician called to schedule a repair. I told him that as Choice suggested i got a repair company and ultimately the oven had now been replaced. $385 install fed plus the cost of a new double oven.. $5900 .(2 days before Thanksgiving) He stated that he woukd need to verify the oven was not repairable...for another $100 fee. But the old oven is now gone. So, now what? Choice has gone silent and im out over $6,000 . (But the new oven did cook a fantastic turkey)

5 months ago

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Tracy Skorupski Cleveland, OH

I’ve had to utilize my home warranty a few times, and have had good experiences in each case. All of the hired technicians have been friendly and have completed each job in a timely manner.

5 months ago

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ALLG Virginia Beach, VA

I like the way Choice Home Warranty makes us feel as a customer. The times we have called, the staff is friendly, and understanding, and they do everything in their power to get us the help we need as fast as possible.

5 months ago Edited December 14, 2023

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gabe spina Jupiter, FL

Small breakdowns work out fine. Big ones are bad news. You will NOT get a replacement as advertised, read the small print. Secondly you are giving a gift card for Lowes which will arrive about a month after the breakdown and the price will cover less than half of the cost. Have a refrigerator go bad, you are in for a shock. A gift card will arrive in about 3 weeks or more. See one on sale at another store, too bad! How does one get along without a refrigerator for a month? How about a dish washer, wash dishes by hand for a month waiting for the gift card and when it comes it will cover less than half of the cost. If it's repairable you are in luck, it will be repaired quickly. I will not be renewing.

5 months ago Edited December 20, 2023

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Lawrence Sarratt Kansas City, KS

I didn’t like that we had no hot water for 2 1/2 weeks. The first technician you sent out said we needed a new water heater, but apparently that was not satisfactory. You had to send another out a week later to confirm the first report and then it was another week before the new water heater was installed. I thought this item was covered when I bought your warranty plan, but it actually cost me a total of $365. That was not what I expected when I bought this warranty that was supposed to cover this item.

5 months ago

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Patricia Johnson

Our Technician was pleasant to work with, kept us updated on the process and fixed our heater just in time for winter. We had no issues with our warranty they took care of everything. Thank you

5 months ago

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Linda Borger, TX

I am really not satisfied with the way a vendor is booked. It took 3 different companies to finally get someone to my house to replace a fan and 2 or 3 different companies to finally make it to my house to put in a garbage disposal. FINALLY a company by the name of HOUSE REPAIRS AND MUCH MORE ran by a man named James Y has come to my rescue. From now on if I need work I will always request him because I'm tired of other companies not being willing to drive from Amarillo to Morse Texas to do work. And all of the others have complained to me that the reason is that your company is hard to get paid by and that your company will cancel them and give the job to someone else. I will not be choosing Choice Warranty again after my contract runs out. Thank you for trying but you need to get vendors who are willing to travel a bit.

5 months ago

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Timothy Flynn Myrtle Beach, SC

My problem was addressed quickly. Worker arrived right on time and fixed my problem promptly. It was my first time using Choice Home Warranty, and I was very happy with my transaction.

5 months ago

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April Knoxville, TN

So Thankful for your Home program, our heater quit working on very cold night, and after calling you to request repair, very quick response, wonderful Heating Repair man came & fixed our heater.

5 months ago

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Annette Aaron Dahlonega, GA

Excellent customer service! Easy to file claims on line. Choice Home Warranty was fast responding to my claim. Set up with a repair service. Excellent work ! Top to Bottom were excellent! No hassles! Thank you!

5 months ago

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Jay Mabank, TX

Not enough communication service tech told us no parts available we did hear anything for several days. I called the choice reps four time before were told the technician had ordered parts and they oils be contacting us t repair our microwave. Nice everyone was n the same page everything went well.

5 months ago

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Margie Las Vegas, NV

Very happy with the recent service performed on my refrigerator. My only negative about Choice Home Warranty is that I keep receiving emails almost daily to get me to become a customer when I already am. I

5 months ago

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Alexander

I had a problem with my air conditioner and it was properly resolved. It was timely, even exceeding my expectations. Overall, it was fine. It's a reliable company and I'm glad that I have it. I hope I will continue our cooperation and business related matters.

5 months ago

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Anonymous

I just had problems with my refrigerator, and the man they sent out was wonderful. He was fantastic. A couple of times I called in and they denied my claim and I wasn't too happy about it at the time. I've had Choice for several years and I'm sure I'm going to renew it when the time comes.

5 months ago

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Linda

When I've called to set up having them come out and look at an appliance or something, they answered the phones right away. They were very courteous and they seem to know what they're doing. I'd prefer if they could get back sooner about the results after a service person has come back out to look at the appliances. Usually I wait about 12 days.

5 months ago

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Dennis Little Rock, AR

I have had two other home warranty companies and Choice is by far the best. I had an extremely complicated situation recently and they helped me greatly getting through it. I highly recommend it!

5 months ago

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Michael Avondale, AZ

They make things difficult..redundant...and it takes to long to get shit done.. If there is an issue with the repair..instead of having an option to reopen an existing repair to make the repair individual come back and fix it properly..they make you open a new claim, for the same thing as the last claim..starting the whole process over again..even charging you the initial fee...happened 3 times to me...looking to move on to another company

5 months ago