Best Company Guarantee Choice Home Warranty Logo

Choice Home Warranty

star star star star star_border

9.4

Overall Score

cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

David Earnhart St Louis, MO

I like the security and convenience of knowing I don’t have do the legwork of trying to find a contractor especially since I live in an area I’m not familiar with. I also like knowing it’s just going to cost me a $75 service call since the seller of my house included the home warranty in the contract when I purchased the home. The downside is they seem quick to offer to let me find a contractor after a day or so if they can’t find one right away. I will probably purchase another year of protection for the peace of mind.

5 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Earlene Pate Holliday, TX

They did a wonderful job. Quick and good cleanup I switched to Choice after 33 years with AHS due to them not having plumbers in my area They wanted me to get my own plumber and bill them No local plumber wanted to deal with that Once they were on the phone for 45 minutes to get approval

5 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Neil Joshua Phoenix, AZ

I've used choice warranty so far 3 times. The first time took over a week to get assigned. But the last two times have been great. So the first time may have been an anomaly. But I have no complaints. Just be cautious of the up sell by the technician that come out. But so far everything with choice has been great. No issues getting approval for repairs. Only reason for 4 stars is the first claim took way to long.

5 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Diana Edwards Roanoke, TX

It was so easy to get my claim taken care of. I called and was scheduled with a plumber the same day. The plumber took care of my leaking sink very timely. I have had no problem with the repair. The plumber was very friendly and very efficient. Thanks Choice Home Warranty.

5 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Jerry HOUSER St. Petersburg, FL

The companies they hire to do the work are well trained and knowledgeable. They are always ready to investigate the issues and resolve for the customer. Choice Home Warranty is cooperative in getting the projects assigned to the right service provider asap.

5 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Cynthia Miles

How fast they sent someone out to fix. Did not like how the first company that was supposed to come called in the morning saying they were coming that day as if I don’t have to work and need to make an appointment to ensure I am off and at home.

5 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Vien Vanderhoof Phoenix, AZ

We called in to request for help with our toilet. We did not have to wait at all. We had a plumbing assigned and he came and fixed the issue. The plumber is knowledgeable and knew exactly what the problems were. He fixed and left the place so clean. We are so thankful.

5 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Christine David Goshen, NY

Not good for emergencies. Contractors vary. In other words some contractors can be good and some not so good. The last job was a complete fiasco. Their Hvac contractor used a bucket and my wash cloths to contain the leak from my air conditioner (until they could get approval). Water was leaking into the house below me. I had to call in another Hvac company to replace the system. I have before and after pictures.

5 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Patricia Aubert Wichita, KS

In the past I have had problems with Choice Home Warranty. Biggest issues were time finding a vendor. This time our plumbing problem was handled professional and in an expedient schedule. Vendor explain problem, showed the solution and did the fix. Vendor was friendly and cleaned up after the fix.

5 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Martha

I had a refrigerator down for three weeks, and that wasn't Choice Warranty's fault. But when I did call them and try to get the tech here, they said they'd e-mail him. He never showed up one of the times and I called again. I kept getting ladies that I could hardly understand and I just couldn't get anything done. I finally just got the tech here and it was like a 15-minute job to fix it.

5 months ago Edited October 9, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Kasandra Dallas, TX

This company is always willing to work with me even if the items are not covered. They always send great technicians and professional. They are very punctual with sending someone. Have never had a problem with them. I have had them for almost 10 years.

5 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Barbara Hallsville, TX

Everyone was helpful and kept me up to date on what they were doing to get my claim processed. It took longer than I expected but I live out in the country and it is not like living in the city where repairmen are readily available. Thank you!

5 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Millie Chino Hills, CA

I like the ease of requesting a home repair. Improvement is needed in the area of looking up the service request on the system, who is coming to your home and when. You have to call choice and hope someone answers the phone that and can give you the information.

5 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Linda Wharton, TX

Choice Home Warranty helped me out even when there contractors dropped the ball 3 times. They made good on the warranty and even will reimburse me for using an outside contractor. They kept their promise and I appreciate the resolution regarding this issue. Thanks again

5 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

J Huntington, WV

Never a disappointment when I have had to use them for home repairs. They always have a repairman at my house the next day or day after that. Always keep you informed of arrival date and time of repairman’s arrival. Also they want to know your experience afterward. Are by far the best home warranty company I have ever used.

5 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Sabrina Evans Lapel, IN

The money saved. The integrity of the company. I paid a deductible twice for the same claim almost 2yrs ago. I was told that I would not have to pay a deductible on my next claim. I had a claim two weeks ago and was not charged.

5 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Michael Canton, MI

I was a little surprised that Choice Home Warranty decided to fix the washer with the initial estimate of the required parts rather then replacing the washer at the cost of a new unit in ads from Lowe’s and Home Depot, but the existing is working fine at this time.

5 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Rajat Bhatt

I encountered varying experiences with CHOICE. Initially, there was a plumbing issue that remained unresolved. The plumber's assessment was disagreeable, as they continually attributed blame elsewhere. Conversely, an air conditioning issue was effectively resolved. While CHOICE generally performs well, the inconsistency in contractor quality should be addressed.

5 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Michael Ziskind Doylestown, PA

Pretty good on routine stuff (e.g., washing machine and dripping faucets,). The internet interface has been improved and works better and recently service calls have been fairly timely. They also are answering live calls faster than in the past. Mixed experience with AC repairs. Had to hire a non-plan repair guy to do a 15 minute fix on an AC unit. (The first service guy contracted with Choice screamed at me that I had tampered with the AC unit and he refused to fix it....I had not tampered with it at all.) Choice can be difficult to deal with on complex or expensive repairs. A 20 year old downdraft gas stove top can no longer be repaired. Staff resisted providing a replacement and said they could not (would not) guarantee the size, color or features for the replacement....and balked on saying they would replace it and instead said they would give me about $450 to replace a cook top that will likely cost about $2000+ to replace. I told the staff I was not happy and that I felt they were doing the right thing but they did not care and would not help address my frustrations. Previously, I had a time consuming dispute over the replacement cost of another appliance...but ultimately that worked out okay after a lot of effort. (I had to call the manufacturer, get a statement from them regarding the current "equivalent" appliance and then document the model numbers and prices, argue with a Choice claims person (supervisor?) on the phone, and then they made an adjustment that came close to replacement cost.) If you have higher end old appliances --the Choice program will try to keep them going, but you may have stress getting them properly replaced if they cannot be fixed. In the past, its been very difficult to contact any senior management to resolve problems. All that said -- if you do your homework, know the price of your replacement alternatives, READ YOUR CONTRACT, stand your ground for what the contract says and what sales person said you are entitled to, and carefully respond when there are problems you likely will do okay. Recently staff misinterpreted a contract provision but they covered the service call when I disputed the decision and explained why they made a mistake. But, it can take time. I recall that our contract for about 30 months cost us about $1450 on a special promo and we have probably have gotten about $1700+ worth of repairs paid for. Going outside a warrantee company that can negotiate is where the real savings is; you don't have to pay full retail rate to get service people your your home.

5 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Nithya Dallas, TX

Earlier we were not sure to go with any warranty or not but I took a chance since it is cost effective and I was no sure about the applicances in the house we bought recently. It worked out nicely! Choice is your natural partner for home warranty.

5 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Roger Swansboro, NC

I called and Choice had a tech to my house next day. He was very knowledgeable and had the problem identified right away. Parts had to be ordered, he had them shipped to my house and we set up the followon appointment right then. The second appointment was smooth and quick. I highly recommend Choice for a home warranty company.

5 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Joel North Tonawanda, NY

The only think I disliked was the timeframe for you getting a serviceman to do the repair. I understand that you may have many customers to service but I would think that the more customers you have the more service people you would have available to accommodate customer emergencies. When the service man did get here two weeks later to do the repairs he did do an excellent job. However, prior to his arrival it was horrible living in a house that was registering at 87. degrees Fahrenheit. If I had had quicker service I would have scored you five stars. The serviceman was excellent.

5 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Jromre

I didn’t like the point that we had to wait for more than 7 days before we could get a repairman. In the meantime we had to pull out our coolers and purchase ice to keep our food from going bad. I really didn’t like the response time for service. Couldn’t believe that there was no service available for more than a week. Not at all satisfied with the response.

5 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Joseph Riddle

I liked the communication and the transparency. We had trouble finding a tech to fix my washer. I was offered to find my own. Luckily one was found. The repair took about three weeks to complete but thats not unusual when the repair tech has to order the part. Otherwise every went smoothly.

5 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Maria Jardines Kingsport, TN

I like that most of the time I get a reply within 24 hours, I don’t like that sometimes it takes a second opinion, that there are more charges added on sometimes because 1. the air conditioner has two parts only one gets covered your not only responsible for the other part but if there is anything needed to install both the disposal of both. 2. Plumbing issues if they need to put a hole in the wall you have to repair, they had me charged for uncovered issues. 3. Replacement when clothes washer is value at time of replacement so the machine I paid $700 for I got less then $200 for and paid over $500 for the cheapest version of a washer that needed to fit the area I had for it. So it still cost me over $300 to repair. It is advertised so much better, just pay and everything is covered. Oh and apparently when renewing your copay for every visit also goes up. And copays that need to be presented before the start to look at the appliance or issue is non negotiable if the problem is something like a fuse or GFI blown. Nothing else will be looked at. I know it’s paying for the tech to come out but usually if you call without choice techs come out and will give an hours worth of work for their copay. Since Choice gives them such a hard time on payment for the work they do-they try to get away as much as possible. I don’t think I had one tech out that didn’t mention that they have such a hard time to get paid by Choice for the approved covered repairs. Not fair to us paying, the tech are not comfortable that they will be paid.

5 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Cynthia Coker Gilbert, AZ

Choice Home Warranty is an excellent company. I have used their services for many years, and multiple homes. They have always provided great service by either repairing or replacing my product. I have used a couple of other companies and Choice Home Warranty has worked the best for me.

5 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Douglas

It took 5 days to find an HVAC place to come check my system out (over a weekend). Overall I was without heat in March for 13 days.

1 week ago

star star star star star

Tobias50 Hesperia, CA

I recently had the pleasure of experiencing exceptional dryer repair service from a technician named Mark, and I felt compelled to share my positive experience. From start to finish, Mark's professionalism and friendliness made the entire process seamless and stress-free. Mark not only showed up a bit early but also wasted no time getting down to work. His efficiency and expertise were immediately evident as he assessed the issue with my dryer. Throughout the repair process, he demonstrated a high level of skill and knowledge, ensuring that the problem was diagnosed and resolved promptly. What stood out the most was Mark's friendly demeanor and excellent customer service. He took the time to explain the repairs needed, answering all my questions with patience and clarity. This reassured me and added a personal touch to the service, making the experience more pleasant overall.

3 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Angela

I've been with them for quite a while, so it is a good value. The technician that recently came out was the best. He was excellent. So I rate the service very high. As far as being trustworthy is concerned, they did keep in touch and the appointment was kept and today I'm getting a follow up. They were very forthcoming and did everything that they could do to make sure that I received service.

6 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

C

The two incidents that I had over the past couple of months were positive ones. I was notified each day about what progress was being made and I was informed of the opportunity I had to get my own contractor if that would be necessary, but in both instances within the 48-day contract period for finding service, Choice was able to address the issue. So there was no need for me to go ahead and operate on my own, so to speak. I just had to pay for the initial service call, which was a reasonable amount less than I would have been charged had I gone out on my own and searched for a repair person.

6 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Jay T Sexton Hampton, VA

Everybody is kind. The people I've talked to on the phone have been very, very kind and quick in getting my information. There's been a couple of times that I've had financial issues with meeting my bill. But I've been able to call and they've worked with me so I wouldn't lose my home warranty. And I think that's awesome. That's really caring about your customer.

6 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

D

Their website's good. When I go on there I can put a ticket request on the weekend when I have time if it's a non-emergency ticket. And by Monday afternoon, I get a call from somebody that they're coming, so know that they sent it out already and somebody's answered. I've always had a really fast response and I can't think of any time that I've ever had to resubmit a ticket. It works out pretty good and I'm not really an online person.

6 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Thomas

I took advantage of a multiyear contract and I thought it was super reasonable. I got answers to my questions right away and they were real flexible on getting me the service I needed. Had a A/C call on the property and the guy had to come back out so Choice left the the request for help open and I only had to pay for them to come back out the next day.

6 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Ellie

Basically it covers everything. It's not just one item, it's everything, so for a warranty on everything, it's a good deal. Calling and setting up the claim and getting someone to come over was all very easy and fast. Everything was done in a very reasonable, fast manner and there was nothing left to complain about it, though it was an easy repair.

6 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Lee

Sometimes you have to wait until they can find someone to come to help you. I would assume it's because the people in the industry don't want to accept the fee that they're willing to pay for a call. So sometimes you've got a repair person that would come that is within 10 minutes of you and you've got somebody else coming that is driving half an hour or 45 minutes to get to your house. It just seems kind of silly to me that you have to wait. I waited a week for someone to come because they couldn't find anyone that would come. The people that they have gotten, finally, have been very acceptable, so I can't complain about the service, it just takes a lot longer than necessary sometimes to get help.

6 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Don

They gave me a great deal. The guy that came last time was excellent. The guy's name was Larry, and he actually owns the company. I called him because y'all told me that I could call him and find out if he could come earlier. The guy actually came that day and did the repair for me and he owns the company, so he's usually not one of the repair guys, but he came on his own and came that day and fixed the problem. So to me, that's excellent service right there. I really appreciated his work. And I even tried to give him extra money for coming and doing it and he wouldn't even take it.I know y'all have certain people that you go to, probably because y'all have a contract with them or whatever. But it seems like the smaller companies do better work for you. That's just my opinion because of the two that we've had service our stuff and they've done excellent work for us. We had a problem with our dishwasher. The first guy that they sent ordered all these parts and everything. Come to find out the dishwasher didn't need none of those parts. The third person that y'all sent out, he was from a small company, local. He solved the issue in one day after I'd been waiting for three weeks for the parts to come in. So whoever the third person that y'all had come, y'all should use them more often.

6 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

David

Very responsive to my needs. I've used them quite a bit. So the last one was something on my pool. I got the pool one and they had a - within 48 hours if you file a claim and if they can't find somebody, they'll allow you to get somebody. I needed my pool fixed right away because it was hot. So I was able to get on that pretty quick and they approved it within minutes. When you're paying out of pocket it would probably be nicer to get the check back a little quicker. Sometimes it takes up to 30 days to get the check back if you pay upfront.

6 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Cozette Hodo West Chicago, IL

I have not had a bad experience with them yet and I recommended them over to someone already. I called in and they were very prompt with providing me with the service to come out to check out my system that needed to be look at. The overall experience was great and they send the best technicians out. So far, the technicians are very professional and follow up and call you back. Kept me in the loop and then someone else came right back out.

6 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Hardik

I would strongly encourage Choice to continue with the way they choose its vendors. Because I like the quality of the vendor and also I like the way things are handled. I don't know if you all have a phone app. I know I've put all my claims through a website, but I would think that if y'all can develop a recent phone app that would make things way easier because we can submit claims on the go. The biggest thing is to continue what y'all are doing. This is really good.

6 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Gloria

Every time I've needed to use it, eventually somebody came pretty quickly and evaluated it and made a decision about what needed to be done. Right now, my dishwasher is not working and so they told me that I would get a voucher. So I'm waiting on a voucher and I'm ready to purchase one now. But I'm kind of waiting on the voucher, and the voucher is only good for Lowe's, and I can't use it on anything else. So that means I gotta delay my desire to get a dishwasher until Choice decides to send the voucher.

6 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Anonymous

Quite a long time ago, I was with American Home Shield and I was very dissatisfied with them and hesitated even getting another home warranty at all because I was so disgusted with how I was treated and the service and everything else about it. And so I was pleasantly surprised at the service I've gotten the quality and the response and everything from Choice Home Warranty. Immediate response and good service.

6 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Helen

They've been supplying us with quality suppliers and it's one call. You don't have to have a bunch of vendors. Those are one-call service, especially if you have multiple properties. We've had issues and they've resolved issues quickly. The only problem we've ever had is looking for an A/C person in the summer. Sometimes it's a little hard for somebody to respond to it. But they eventually do.

6 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Cathleen

I signed up for I think a three-year plan and I'm thinking, oh my gosh, what did I do? But you don't know until you have to utilize the service. So I'd had it for a year and then I had an issue, and then I had such a good experience making the claim and getting it fixed. Whoever customer support was, they would e-mail me or text me. They said, we're still looking for someone - we haven't found someone in your area. So they kept me abreast. I didn't feel like I was in a vacuum waiting to hear from someone and wondering if they were doing anything.

6 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Carrington Smith Ft. Washington, MD

While I haven't had a lot of problems at my house, when I have called Choice Home Warranty, they have connected me with technicians who are skilled and honest. After the appointment was given to me, Mr. H called to make me aware of when he would approximately arrive. He arrived in a timely manner, listened patiently, examined the area within reason, resolved the issue, and inspected everything before he left. He also made sure that I could reach out to him if I had any other related issues.

6 months ago Edited February 27, 2024

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Keith Meyers Cleburne, TX

Choice home warranty worked quickly to find a technician and dispatched him out to evaluate my air conditioning issues. The technician tested and discovered that my a/c compressor was bad and sent the findings to Choice. Choice quickly responded and had my a/c unit replaced and covered most of the expenses at a fraction of the cost to me. Now I have cold air-conditioning again and I didn't have to pay a huge Hvac fee.

6 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

bradkinker Merritt Island, FL

Able to contact by phone a CHW representative within 15 minutes. 5 times faster than previous warranty company. Response time for CHW to identify and have service representative contact me was within 48 hrs. Service company arrived and fixed AC blower motor within the day of service. I’ve had another warranty provider HSA for nearly 10 years. I’m only sorry that I didn’t find CHW until recently. I now have 2 houses with CHW.

6 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Junus Simon OK

So far I’ve had to use my warranty twice. The 1st time perfect and smooth. Had a tech at my house the next day. The 2nd time the same thing. This time the tech and his company lack of response to me and Choice Home was terrible. Choice home asked me to give them 24-48 hours to contact them. After the 48 hours and nothing the reassigned my claim to another company, and told me I did not have to repay the come out fee since the other company didn’t complete the job. So far so good in my book. Handled things very professionally.

6 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

J T St Louis, MO

I had a bad experience with the company who came to look at my garage door opener. The gentleman had no idea what the issue was and told me there was nothing he could do. He then called his office and spoke with someone on the phone who said they would call Choice to see if they could make another visit which didn't make sense to me. He then asked for the service call fee. As he was leaving, he drove through a temporary opening in my fence that was waiting to be repaired and across my lawn! Soon after, I received an email stating that another work order had been put in with the same company. Needless to say, I cancelled that work order and stated that I never wanted that company dispatched to my residence.

6 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Nancy Regas San Diego, CA

This is the second claim I have filed. For this one, they scheduled an electrician the day I filed. That's great, however, I would have appreciated a phone call to confirm that was convenient for me. Luckily I was going to be home. If I had missed that email, what would have happened. I called the number immediately and asked if the technician was going to call when on his way. The man said he would tell him. I heard nothing. When the tech arrived, he said he did call. I never received anything. Come to find out he called my husband's cell. He was busy, didn't know who it was from, so didn't think it urgent. When he arrived, he replaced the burned outlet, but didn't have a cover. When you know the job is an outlet, I would think you would have all pieces of equipment available. So he left. When he didn't return, we called. He said he forgot his wallet and had to go home. He was kind, polite, but said the way the drywall was put in, it would be deepset. I had another outlet put replaced and didn't have that issue. I am happy no fire issues, but not real happy how it looks. The previous claim I made was for a broken DW. Despite them telling us they would replace it, they gave us very little money. I was able to get it increased by $100, but didn't come close to the cost of a new DW [and we didn't get the most expensive ones]. It was very frustrating and had to wait a long time for the e card from Lowes. Also, as a comparison shopper, I was frustrated that we were restricted to Lowe's only.

6 months ago Edited January 24, 2024

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Lonnie

I like the price and coverage. They have been very responsive when we've had a claim and we've never had to wait very long at all. I was putting a new ceiling light in and I didn't have power all of a sudden for some reason so I put in the claim and they had a guy out within minutes. Probably about 30 minutes and he fixed the problem. But I've had another problem where he fixed the problem while creating another problem that he didn't know about. I've got to call Choice Warranty and tell them about that and see if we can get that problem solved.

6 months ago