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Choice Home Warranty

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9.4

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Victoria

I used my warranty for my garage door and a technician came out right away and repaired it. They were timely in getting my claim filed. I mean the only thing I would have to say is that I was put out quite a while for them to come and fix my problem. But then it ended up where the person that came out ended up coming out much sooner than what was anticipated. So it worked out.

6 months ago

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Ron

They have been very good. We've had a couple different difficulties in the last four months and they have gotten to us and got it fixed and just like that, it was great. So the customers and the people that come out are very, very good. Our washing machine broke and the guy was out here the next day. He said it would be three to four days before the part came in and they could get it and he showed up within three days because they found a part at another store so that was very good and very fast.

6 months ago

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Steven

I've used it twice recently. One was for my dishwasher and the other one was for my air conditioning unit and they were very efficient. The customer service responded very quickly and the technicians came out and kept their appointment. They were there when they said they would be there and got everything done very quickly. They also called me and gave me updates as to what was wrong and how they fixed it. It was really good.

6 months ago

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Parmjit

They got the work done and they're reasonably priced. I've had to use them twice. The first time I had a warranty which basically says you can either replace it or repair it. They couldn't replace it or repair it. They just gave me half of the money of what it cost me, so I don't know which way that was. They are not very attentive to the problems that the customer is going through.

6 months ago

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Rex

When we bought the house, the warranty was included in the closing costs and then we renewed it. The garbage disposal got to where it wasn't working right. They sent a guy out to look at it and he looked at it and he said that it needed to be replaced. That was on Friday. He was back Monday to replace it and he was very knowledgeable and just a great overall service experience.

6 months ago

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Gerald

They're very attentive to whatever your needs are and any questions you have. They answer them and they also don't have a problem with trying to upsell you, which I think is a great characteristic to have for a company. I recently left Choice, believe it or not, to go with another company that had a better price and it was no comparison. I dumped them like two months after and went back to Choice for their quality of service. I just recently had to use it for my A/C unit. Originally Choice Warranty gave me like a two day lead time before the technician would be there, but they called me the same day and they came out and took care of the problem. They have a great network of technicians there. They're good at what they do.

6 months ago

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Christina

They get right back to you and they make it easy for you to process the claim. I used my warranty to fix my dishwasher. I was contacted right away to have a service guy come out within 24 hours. My dishwasher needed a part replaced. They mailed it right out to me. The only downfall is service did not call me back to reschedule the part to be put back on so I've been waiting a little over a week on that side of it, which I'm not happy about, but as far as the initial serviceman coming out to diagnose it and order the part that went very speedy. But on the flip side, waiting for somebody to contact me to put the part that was delivered to my home, they've kind of fallen through on that part.

6 months ago

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LaTanya Monroe Florissant, MO

First thank you all for your prompt response time in getting someone out to out hoke to service our furnace. Second, the gentleman who worked on it was very kind and knowledgeable about what needed to be done in order to fix the unit. We were truly blessed, dealing with service people especially privately contracted you never know what to expect so our entire experience was amazing. We were quite impressed the gentleman was soo kind and knew his stuff. That's Choice Home Warranty for everything!!

6 months ago

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Stu Crossville, TN

You all have been great. The problem has been with the service people. They are good at their jobs but this last time it took over a week to get an appointment. Then on the day of service, they cancelled with no real communication and no reason. This all done by text. Then it was another weak for them to come back. 20 minutes later he said it was unrepairable. It’s been 3 days and no word from sears. You have been communicative which I appreciate.

6 months ago

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Owen Nixa, MO

Choice home warranty is great, but the company 417 Mars wasn’t the best to fix my built in microwave. The door spring piece had broke and came off, so he drilled another hole in the door and put the spring back in, but the door is way too loose. I had him come back and check it, but he said it was supposed to be that way which it wasn’t before.

6 months ago

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Catherine Houston, TX

I don't like the fact that if you have an emergency situation that must be taken care of immediately and you cannot wait for the approved contractors to come out, that the company will not even consider paying at least what they would have paid to their approved contractors for a situation that was definitely a covered repair. There should be some reasonable accomodation. Other than this, I have been pleased with the other times I have used Choice Home Warranty.

6 months ago

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Joe Bay Village, OH

Over the weekend we discovered that the gas oven and broiler didn’t work. We contacted CW They replied in 2 days but service tech visit was 8 days later. Unacceptable with holidays approaching. I contacted the service tech that day. He understood our situation, rearranged his schedule and was able to repair it just 2 days after the call. Scott was very patient and knowledgeable. Nice job.

6 months ago Edited December 21, 2023

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Mark Matherly Burlington, NC

Although it took several days for a repair service to 'pick up' our claim for repair of our microwave, after they did the repair was done in a timely manor and very professionally. I'm not sure the repair would have cost any most out of pocket than the $65 trip charge, but overall I have been satisfied with the home warranty the few times that I have had to use it.

6 months ago

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Jeff

When my son`s air conditioner went out in the midst of Houston`s heat wave, I called Choice Home Warranty. Within a day the problem was fixed and the kids were cool again. The service technician was very satisfactory. we were very pleased with the results. I give Choice Home Warranty to my kids as a Christmas present, it has proven to be a very good investment for all.

6 months ago

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Betzgu3 Newark, DE

Had an issue with my home air conditioner while away on vacation. Submitted a request online and the issues was resolved within 2 days for the fee of the service call agreed upon in the contract and no more than that. I couldn't be more pleased to have Choice Home Warranty when things go wrong. They are efficient and responsive to the needs of their customers.

6 months ago Edited September 15, 2023

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Fee Tuck Killeen, TX

The repair company was out fast and the claim process was easy. They kept me in the loop on what was going on with my claim. My Representative listened to my concerns and, she worked with me to make sure we were happy with the outcome of our claim. Only thing I don't like is them paying out to replace the appliance.They can do better in that area Going to laundromat is for the birds.

6 months ago

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Casey Keidser Las Vegas, NV

I had fidelity as my home warranty for years with nothing but headaches. I’m thrilled to have found Choice Home Warranty. I’ve only needed to use them once so far and they’ve already exceeded my expectations. Lower annual fee, lower service calls fees, fast and effective service with vendors and great customer service. I honestly couldn’t be happier.

6 months ago

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Sandra Randolph Rockledge, FL

I have had Choice warranty now for 3 years in September. I am very happy with their service. They are quick to respond with a service call. The service techs are always very personable, friendly, knowledgeable, and experienced. They have always either fixed or replaced everything covered on my plan. I recently renewed my policy. Very happy with Choice Warranty.

6 months ago

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Celena

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7 months ago

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Anonymous

Two or three years ago this fellow came, I had some smoke coming out of an outlet in the kitchen and he says to me. I can replace this, but you need to have them all replaced. So I said, well how much is that? He was going to replace the one that was smoking because it was defective, but he wanted me to do all of the outlets. I had three more. He said it was going to cost me $1200 and I just just didn't sit right with me. So I didn't do it. I recently did it because I had an electrical problem in the kitchen and I just decided to be safe and make all of the outlets.

8 months ago

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Anonymous

I'm happy with them for the most part right now. I needed to use it for my A/C. Of course it's the summer time it went out and then they came out and repaired it and fixed it right on the spot. Didn't have to wait for parts. They're very responsive. When I submit a claim, they respond almost instantly and I really enjoy that. If I have any issues, I like the fact that I can send them an e-mail and they're right on response, and come back quickly.

8 months ago

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Miriam

It took a very long time for them to get somebody out here. Not too long ago my air conditioning went out on a Sunday night. I called in and of course there's no one there Sunday evening. So I placed a request online and I didn't have anyone show up to my home until late afternoon on Tuesday. I was without air conditioning in 95 degree weather here for 2 1/2 days. The service once they got here was very good. I think they're getting a little pricey.

8 months ago

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Richard

Never had a problem. It is a great value. It's very reassuring to know that items that often breakdown when you least expect it we have an organization that will watch out for us and help us out. Both times I've used it I got feedback by e-mail very quickly saying that the problem had been received and they were trying to match up a vendor for the for the problem.

8 months ago

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Stephen

When we started they didn't have a lot of good vendors that could handle the problems, but they've changed. We have more people in my little area. I live in a smaller town. The customer service is good and the vendors come out in a timely manner that's improved dramatically from my my latest experience. They get things fixed very quickly. The communicate pretty well.

8 months ago

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Anonymous

I like that you can put in your claim anytime online, and they're pretty good at getting back to you on that and giving you a time. Recently my air conditioning motor broke, but it was replaced last year and so they they brought a new company and this company did a better job than last year. He was just helpful and he did it the same day even though it was kind of running late. They seem to answer my questions, sometimes it's not like right away, but they seem to communicate back with the vendor.

8 months ago

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Myrtle

They were very efficient.They got here when they said they would. I was very, very pleased. My air conditioner stopped working and so I called them. They got here right on time and it wasn't like I had to wait a couple weeks at all. It was several days and that he was here. He was very efficient, very pleasurable, so I don't have any qualms about the man that came out here.

8 months ago

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Anonymous

They've been really good. There's only been one little problem and everything else has been good. I just did my air conditioner started to act up and I called them. They sent a repairman out, said it was working, but the parts that were needed were starting to give way. They weren't as good as they should be and he's coming out today to replace them.

8 months ago

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Irving

The electricity in my house kept flickering on and off. And we thought it was just a light bulb, but it wasn't. It was actually the old wires in my house and Choice Home Warranty brought electrician out just to fix the problem. Anything that needs to be fixed Choice Home Warranty gets the right people with the right experience to solve the situations that need handled with my house. Very positive.

8 months ago

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Mike

Very positive. I've had to use it twice. Once on my clothes dryer. The technician called within an hour of me making the claim and was able to get there the next morning. He repaired my dryer very promptly. He didn't have to order parts. It was a good service. Second time was on my dishwasher which was a positive experience. The technician was able to get back within the hour. All repairs were successful.

8 months ago

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Theresa

I've never had anybody give me any issues with anything, they've always just been helpful. I currently have two open claims that are being processed right now. One, because my stove like blew up and they actually came out yesterday and they're coming out today because they got approval from the start. A wire in the fridge is being replaced well, so we're doing a pretty great job.

8 months ago

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Lynnette

Unlike other companies that charge exorbitant charges for different things. They have a rate that is lower than most. As far as the service charge, it's not excessive and it seems like the contractor that they work with was very knowledgeable on what the problem was and was able to fixed it quickly and came in a timely fashion within the window that was provided. As soon as I called and made the claim, the information was available online. They assigned the company and the company came out within two days. They followed up quickly and it was efficient.

8 months ago

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Ivonne Yeste Clearwater, FL

Choice Home Warranty connected me with a local service provider within hours of my initial request for an AC technician. The provider was great and very professional. Choice and the provider both notified me of the time the tech would be onsite, and he was very punctual and professional, very respectful, and resolved my problem on the first visit. Very much worth the investment.

8 months ago

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Linda Norfolk, VA

I just relocated after a cross country move. In addition to the ease of not having to research businesses and conduct due diligence, I know that with Choice Home Warranty, one call will get me the right type of professional for the job, and the person will be reliable, prompt, and properly credentialed for the work. I highly recommend Choice Home Warranty!

8 months ago

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Michelle St Louis, MO

The customer service is not good you can tell that the call is not being taken from the untied Sates and the employees have a limited knowledge of the English language. When I had a complicated problem the customer service person that answered did not understand what I was talking about and they put a work order in the wrong type of technician, which caused us a long wait for the problem to be fixed.

8 months ago

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Celeste Canal Winchester, OH

I have been very pleased with Choice Home Warrenty services since I purchased a contract from them. When I have needed services from them, I call, tell them my problem, I get a claim number assigned and wait for a call back, usually within 24 hrs, to tell me the name of the company who will be servicing me and the appointment time. I have to wait for a part a few times but my technicians have always be professional, courteous, explained the problem , then either fix the problem or let me know when they will return. I do pay a copay to get the service. I have been very satisfied.

8 months ago

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Deborah Dyer Hendersonville, TN

I used my Home Choice Warranty for the first time in May, 2023 after subscribing to it 4 years ago. My HVAC was making a weird noise at only 6 years old. The repairman Choice set up for me came out quickly.I was charged a $45 service fee. My Goodman HVAC was still under warranty from the purchase, therefore the part I had replaced was free. I have signed up with Choice Warranty until the year 2026.

8 months ago

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Stephanie Sternberg Brooklyn, NY

This company makes owning a home anxiety free. I know that if anything goes wrong I can call them and they can help fix the problem. As a single mom, this is huge. I pay the copay and that has been all. The technicians that have come to my home have shared with me how much each visit would have cost. It is way more than what I prepaid for the 6 years. 2 visits paid for the warranty and I have used it more than that. I love this warranty program and recommend it to all my friends.

8 months ago Edited July 11, 2023

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Anita Dallas, TX

Very happy with the service I received. The technician was very capable and did an excellent job.

2 weeks ago

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Lorraine San Bernardino, CA

Plumbing issue on Sunday apparently appointment not til Wednesday, Can’t be without a toilet with 2 senior citizens in the house. Guess you need more plumbers under contract this is unacceptable

2 weeks ago

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Terri Phillips

Your warranty is misleading. You only cover parts you don’t cover labor I had to spend $300 to have my problem fixed on top of your service call. Seriously considering canceling.

2 weeks ago

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Richard Harris Birmingham, AL

Service from First Action Plumbing was good. The down side was Choice Home did not cover the repair costs.

2 weeks ago

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Paul Parent Duluth, MN

Never sent me any paperwork showing what the Warrenty covers, don’t have any I’d # asked several times for hard copy .Don’t use e-mail can’t print from email. Not happy at all with Choice

3 weeks ago

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Aiello

I am very satisfied with your service and have recommended your company to friends

3 weeks ago

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Darren P Pittsburgh, PA

Dislike them consistently denying covered repairs using any excuses they possibly can! You might as well not have coverage if you go with Choice. They are absolutely good for nothing!

3 weeks ago

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Andy Kern NA

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8 months ago

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Susan

They are prompt in acknowledging the claim and prompt in assigning the claim. I recently had a water leak in the wall and Choice assigned a plumber right away and then mitigation people came in for the repairs. The plumber who was assigned did not follow through on quotes or was not available for phone calls. So from the standpoint of that plumber Desert Rain, it was very unsatisfactory. Another plumber was excellent, from J&L. He was good with communication, showing up on time, quality of work. Desert Rain was not satisfactory. They were not available for phone calls, and we're not available to answer questions about a quote they gave me to repair the leaking, the leaking pipe. I would not recommend Desert Rain.

9 months ago

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Amy

They've sent excellent external associates. It is definitely worth the value. Everything I've done with them has been excellent service from getting somebody to me and being willing to have a conversation to answer all my questions. We just used it a couple of weeks ago. I had an air conditioner problem. They found a consultant that was close by the property. They said that they would send someone out in 48 hours and the guy called and went to set the time for the appointment and I told them any time during that day but if they wanted to come the day before they could and they showed up early. Every time I've called they've been very responsive and and have somebody get out right away.

9 months ago

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Marcus

My A/C went out in the middle of January in Alabama. It was real hot and I called Choice and they had somebody there within about 24 hours and it came to a situation where it wasn't covered, but they did offer me some discounts and some other type of assistance. Other warranty companies that I've been been been with, they keep you on hold for long. They do not respond when you leave a message on their website. Choice is the opposite. they do not keep you on hold for long. And if they do keep you on hold for long, they offer the call back service. Their customer service is outstanding. They know what they're talking about. They know the rules that they know everything about the company. So I'm comfortable with Choice Home Warranty. I have two properties under them and I'll never, I'll never switch.

9 months ago

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Michelle

So far they've been very, very, very good for me as a home warranty. Anytime I've had a call or a claim very rarely do I speak to an individual. It's usually handled all online, but whenever I have spoken to someone, they've just been very helpful, very professional, very easy to work with. Just recently I had to use my warranty on a garbage disposal and the drain clog and I thought my garbage disposal was shot, but it wasn't. The technician was there maybe 25 minutes and had both circumstances fixed. It was just excellent. I've had one vendor that I did not like and would not recommend anybody, and other than that, everybody's been great. I think I've used my service probably 8 times.

9 months ago

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Phani Surapaneni

Have been a customer with Choice Warranty since 2018. Claims have been addressed to satisfaction for most of the time. Since Choice home warranty uses local contractors for addressing the issues, it may take some time for a claim to be picked up by a technician. Also, the appointments could be available only after a couple of days depending on the type of request. However, calling the Company which picked up the request sometimes helps getting an earlier date. While my recent experience has been bad with the AC issue not being resolved even after 2 weeks due to the poor customer service from the company which picked up the claim, my earlier experiences have been good. I would definitely recommend Choice Home Warranty to my friends.

9 months ago