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Verified Customer

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Juan Stone Mountain, GA

When I filed a claim, I went online and within thirty minutes someone called me and they came out the next day. It was great service, great timing, and an excellent service guy. He was friendly, knew what he was doing, and didn't try to sell me anything extra, just fixed it.

4 years ago

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Verified Customer

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A La Vergne, TN

I used it today. For some reason my heating utin went out and I got a quick reply, very courteous, and it works for me. Customer service is great, very professional and caring. The guy who came out to service me was very knowledgeable and he knew exactly what was going on within five or ten minutes and he took care of it immediately.

4 years ago

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Verified Customer

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Judi Ocala, FL

My claim was handled in a timely manner. Within a couple of days it was all settled. I called the company and told what my problem was. They had somebody call me and then within two days it was taken care of. Quick and efficient.

4 years ago

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Verified Customer

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Ryan Birmingham, AL

There are multiple ways to schedule appointments and phone or email confirmations are good, they work really well. I had a leaking refrigerator that the water would not work and they sent out a technician. It took him a couple of visits but he got it fixed for me and it's working fine now.

4 years ago

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Verified Customer

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Sheryl

The first one was when the garbage disposal stopped working and I called and they sent somebody out the next day and they fixed it real fast. We had a little trouble with the first electric company they sent out but eventually they got the right people and got the job done and everything works perfect so they were good about sending someone else when the first service people didn't work out.

4 years ago

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Verified Customer

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Drucilla

WE've had really good luck with this. As soon as we call, someone takes care of us and they send one out in a reasonable length of time. One time our microwave quit working and it was the latch on the door. The gentleman came and fixed it in like five meniutes.

4 years ago

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Anonymous

They've always gotten back to me. As far actually covering things, it doesn't always do that. My latest claim was on a microwave built-in and the digital display was going out and they did send someone out. They said they couldn't replace it. The cost is going to be more than the microwave. They made me an offer that I already knew I couldn't replace the microwave for so I denied that. I did work with someone who was able to get me a little more, still not as much as I think it's going to cost to replace the microwave but I'mjust waiting for that check. It would have been nice if the check could come faster, I haven't seen it yet.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Apr. 17th, 2020

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Verified Customer

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Thakor

Ten days back I saw this brownish kind of water coming out of my water heater and I called and Choice Home Warranty was good enough to arrange for somebody to come call me withing three days. It was timely and the technician who came knew what he was doing which was good to see.

4 years ago

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Verified Customer

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Patrick L. Kansas City, MO

We signed up for Choice Home Warranty when my father-in-law lived with us. We had such a great experience, I renewed for another five years. Whenever I placed a service request, Choice Warranty was responsive that very day getting it scheduled for service. If they could not fix, a replacement offer was made.

4 years ago Edited January 10, 2024

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Pamela

They met my needs when I needed it and answered all my questions They were on point, they were back in a matter of minutes. Once we spoke I started receiving emails, after the email I got the service call and everything just went smooth.

4 years ago

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Verified Customer

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Donna Conway, AR

A couple weeeks ago it was hot so I turned on the air and I had to call them to do a claim on my air condition unit and they sent someone out the next day and had it repaired within a matter of maybe three days so I was pleased with that.

4 years ago

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Verified Customer

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Donna Warrenton, MO

I got an immediate response on the two different calls I made. When I bought this condo last month it was great. I called and said I needed my door locks changed and within two hours there was a locksmith here so I don't think you could improve upon that service.

4 years ago

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Donna Waxahachie, TX

They're not always super fast at responding but most of the time they are. Once when I used it, my double oven wouldn't work. What happened was that the part is no longer available and they chose to replace the item but instead of giving me enough money to replace it, they gave me just a partial amount of money so I had to take a lesser item than what I originally had.

4 years ago

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Verified Customer

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Kathleen

I needed to use my warranty to fix my garage door opener. I called in and had an immediate answer to my problem and they had set up an appointment for me. The company that they requested came out and they did a good job and got it done quickly. It was quick and accurate and nice and professional people they did a very good job.

4 years ago

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Verified Customer

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Melissa Sylvania, OH

The last time was for water heater repair. They stood behind the guarantee and replaced the water heater. The service was exactly what it said it would be except for one time which they did not cover the balance of my electric light.

4 years ago

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Verified Customer

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Bill And Diane Cincinnati, OH

I use a warranty a couple of times everything's been very quick very professional the people they sent out have always been very courteous and address the problem immediately. Everything's very quick and expedient and everyon'es been very professional.

4 years ago

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Verified Customer

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Belinda Ellenwood, GA

My disposal went out they came the very next day and they were able to install it the same day. I had a very large type disposal but he had it with him and installed in less than an hour and I was very pleased. Customer service is great and technicians are great.

4 years ago

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John Tallahassee, FL

They've gotten the job done in a pretty good length of time. The gentleman that came over and did the work was great. The only problem I had was that the garage door didn't work. He came over and did what he could and laughed and the garage door messed up again. I had to call back over here so it took me two or three times with him to get my garage door fixed.

4 years ago

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Verified Customer

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Shirley Jefferson, NC

I guess about two weeks ago my garbage disposal was not functioning and I called him up and say that that was all this Friday and five too fast technician out here and he replaced. They did not do it as quickly as I would like but it was quick enough on circumstances.

4 years ago

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Anonymous Tampa, FL

it was a couple weeks ago I schedule someone to come out because of my error condition I and they made the appointment or I think it was like the twenty third that Monday but nobody showed up nobody called so I called them and they re scheduled me for that Wednesday and if somebody showed up and he was he was very very good person.

4 years ago

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Joseph Powder Springs, GA

We've had one claim and it was handled very well. It was handled quickly and professionally. The endor or contractor that they put us in touch with contacted us within twenty four hours and they made a service appointment also very quickly and when they came out they took care of the job.

4 years ago

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Art

Follow up follow up follow up. They made sure my problem was solved. I appreciated them calling me to make sure the job was done right as the technician came out twice and didn't fix the problem. Finally they sent a factory rep and the problem was solved. Thank you

4 years ago

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Ilene Tarsky

Each time we have a problem, they have come through within 24 hours depending on the issue. The companies they have contacted to solve our problems are professional and quickly fix our concerns. We are up for renewal soon and they will be our choice once again.

4 years ago Edited January 10, 2024

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Kim Cruz

I had a few issues come up unexpectedly after my home went into contract. I was so thankful we had Choice Home Warranty to address these issues. They were easy to work with, prompt, and everything was taken care of quickly.

4 years ago

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anonymous Bradenton, FL

I've had them for many years now. Most of the time they give you fast service and work with you. When you put a claim in they usually respond right away. I needed it for my air conditioning so they sent the guy here and he got back to choice and told them what I needed. Choice approved it and they had to order the part which took about a week to get here. They were very courteous and did an excellent job.

4 years ago

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Verified Customer

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Charles Colorado Springs, CO

Since this was the weekend I was pleasantly surprised the time between when I placed my claim and receiving notice that a technician will arrive within the hour. My problem with my furnace was fixed shortly and my heating problem was solved. Thanks.

4 years ago Edited January 10, 2024

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Leona Queen Creek, AZ

I've had them since 2011. I think they are a good company. They do a good job with selecting people to do the maintenance. I've only had one time I haven't been happy with a company and they corrected it immediately. Everybody follows through. Choice Home Warranty has always taken care of us. They let me renue with the same rate and copay.

4 years ago

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Waseef McKinney, TX

I had some bad experiences with other companies so a friend recommended Choice. Compared with other companies I've been so far I have a much more better experience. Usually when I contact them they receive the call immediately and they try to help me out as quickly as possible. Overall the experience is good. They have been flexible with me if I've needed to change an appointment.

4 years ago

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George Kansas City, MO

They've done what they said they would do and my items have been repaired. Both times I've used them they've sent somebody out within 2 days. The people they sent out seemed like they knew what they are doing and did a good job.

4 years ago

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Verified Customer

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Bobbi Amarillo, TX

They covered all the things that I would be concerned about and they gave me a good price for it. I just had a furnace problem and I called them at eight o'clock in the morning it was repaired by eleven. I'd recommend them to everybody.

4 years ago

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Verified Customer

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Susan Memphis, TN

I sell real estate and had a listing that needed some repairs. They sent a great plumber. They took care of everything, came back when they were supposed to and called me when they were supposed to. They did what they said they would do. They sent great people that took care of me.

4 years ago

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Blanche Selma, NC

The only problem I have with choice is that if you have an emergency or something happens on a holiday or a weekend nobody can come out until a business day. A couple of weeks ago I used them for my heat. I had to keep calling them to get someone to come out sooner. The guy did come out on a Sunday and it only took the guy a few minutes to get it started.

4 years ago

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Iwona Elmwood Park, IL

My washer went out and I decided not to fix it so they sent me a portion of the money to purchase a new one. They are very responsive and do as promised. I would recommend them to anybody who needs a warranty for home appliances. This is a great company they always deliver.

4 years ago

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Joslynne Stockbridge, GA

I've used them several times. Last year it was really hot out and my air conditioning went out. I called them and they responded the next day and everything was repaired. They get things done. They respond timely and they send companies that are qualified to do the work.

4 years ago

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Cheryl South Bend, IN

They have been able to accommodate me with their services. My furnace went out and they were here within a couple of days and worked around my schedule. They've been responsive and paid for everything that's needed to be done.

4 years ago

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Michael Las Vegas, NV

I've attempted to use my warranty and found out on at least two occasions that the problem was not covered by the policy. On other occasions I have had excellent service in a timely manner. I don't believe that everyone they contract with is necessary the best in their business. I am very satisfied with the ease of contacting an agent when I have a new claim.

4 years ago

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Mike Oceanside, NY

My furnace stopped working. They contractor came over and diagnosed the problem. He came back the next day with a new part and everything started working fine and it's been working since. I've only had problems with one contractor who told me he couldn't make it after I had waited a day. Choice gave me a new contractor who came the next day.

4 years ago

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Stephanie

I've never had a problem. I've always gotten service within a day or so they've even replaced a couple things for me. They always assigned somebody right away. I did once have someone I didn't like but I request not to assign that person again. Their prices have been consistent. For the amount of times I've used them I think it's pretty good.

4 years ago

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Monique

My real estate agent told me to go with them. I don't have to wait on hold long and they easily solve my problems. I called two weeks ago about my toilet and they said it was covered and had someone out within an hour to fix it.

4 years ago

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Anonymous

I've had it for a few years and it has worked out very well for me they gave me an awesome package. The only experience I've had was pleasant and he was knowledgeable. With customer service my only problem was I couldn't understand a lot of what the person was saying because of an accent.

4 years ago

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Verified Customer

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Mohamed

The best service. I would recommend it to everybody. They answer their calls quickly and are very clear. I had a problem with my toilet leaking and I called Thursday night and then Friday morning, I had a plumber and he fixed the problem and left.

4 years ago

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Verified Customer

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Albert

I recently filed a claim because of a dryer issue that I had and it was taken care of quickly. I appreciate the service that I get and I would to tell some of my friends and colleagues about the service that I get and recommend them.

4 years ago

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Marissa

They have very good customer service, it's 24 hours and they set up appointments quickly and have good online support. The copay is low and when my furnace broke, they were here the next morning to fix it and they had to get parts approved and they were approved right away.

4 years ago

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Edgar Frisco, TX

The price is very good. I like the keep the prices the same after all the years of service. All the other companies increase the copay every year and I keep paying the 45 dollars with choice. I've only had two rejections because they were not a part of the plan but other than everything has been great. Everything goes great.

4 years ago

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Eldon Lawton, OK

We didn't like the other warranty company that charged us more in a deductible and tried to fix things that didn't need to be fixed so we switched to switch and the company itself is trustworthy but the workers are not. About two weeks ago my refrigerator was making a sound and they sent a repairman, who charged me a hundred dollars instead of the deductible because he said choice was not going to pay the claim on the refrigerator and he said if anyone asked he changed the condenser, when all he did was use my vacuum sweeper to clean this little place in the back and he put in a claim with choice for the new parts.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 17th, 2020

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Ronald Georgetown, TX

I can't say good enough good stuff about Choice Warranty. Every Time I've had to use them I was kept in the loop through emails, texts, and phone calls. The service people have always been very efficient and kept me informed when the parts where in and all the stuff.

4 years ago

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Anonymous Rosharon, TX

Great service, I needed the better reliable service and competitive and they provide a great service. Customer service is great. Service is great and dependable. I used the warranty and they came out to provide the service. It's way better than competitors.

4 years ago

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Dave

They actually cover a lot more than other home warranty companies do. I have a furnace that just went bas and they covered the ductwork and everything. They are really good to work with. They don't hassle me about anything, they just get someone here really quick to fix what I need fixed.

4 years ago

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Carl

It is the best for the price. They gave me a better deal for taking care of all my products here in my home. They have been absolutely outstanding. Everybody is very professional and courteous and they work with me. Just recently the hot water heater was leaking really bad and they safely replaced the valve in thirty minutes.

4 years ago

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June

I shopped around and found choice was one of the best warranty companies. They are expensive but it's reasonable, you get what you are paying for. They've always responsive and it's seamless. It's very helpful for minor repairs in the house.

4 years ago

Choice Home Warranty Reviews