Choice Home Warranty: Read 46,200 User Reviews From Real Homeowners

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Verified Customer

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Robert

They came out, I paid $65 and they fixed my dishwasher. I also had a problem with a freezer and they fixed it too. They came back pretty quickly and they fixed everything so I was happy. The technician was very neat. He put a cloth down and he didn't make a mess.

2 years ago

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Verified Customer

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Robert

Everything's good. Just recently we needed to use it for garbage disposal and the technician wanted to replace the disposal wall outlet and breaker from the fuse panel. So we're just waiting for that to come through. I get phone calls to keep up with the appointments and the appointments are normally on time.

2 years ago

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Verified Customer

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Javonne

It is very affordable to protect my home. As soon as I put in a claim, I usually get a response within minutes. I had to use my warranty for my A/C just a couple weeks ago, so they had an A/C company out by the next day and they were able to fix it right there on the spot. It's a very awesome company to have for home warranty. Very responsive and respectable.

2 years ago

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Verified Customer

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Todd

Eight months ago my air conditioner went out. I called twice on it had someone out actually the next day. I was happy with the service of the vendor they used. I've never had any issues, but when I did have issues, Choice customer service took care of any issues that I had.

2 years ago

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Verified Customer

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Velia

Everybody was very helpful and they answered all my questions. Very professional. My stove was worked on this morning and not all the job was finished because they said it was too expensive to order one of the components that the stove needed and that I would have to call back within 30 days to refile again. I think that's a waste of time and they should have done it right then and there instead of my having to wait another 3 weeks. So I wasn't too happy about that.

2 years ago

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Verified Customer

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Edward

I really appreciate the service. They come out, they do what they have to do and if they can't, they immediately tell me that they can't fix it. I like their work, they're very professional, friendly, and courteous. Awesome folks, awesome company.

2 years ago

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Verified Customer

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Constance

Just a couple of weeks ago I need to use my warranty for the fixture in my bedroom. Every time I put a bulb in, it would blow out. I had to call Choice to have somebody fix that so that I could have more light up there and they came within a day or two, did it very well, was very nice and it was all good. I haven't had a problem yet.

2 years ago

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Verified Customer

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Carlin

I called them a couple weeks ago about my dryer. The heating element was out. Then three days later they had somebody out and it took about a week to get the part. I've just been very, very satisfied with everything they've done so far.

2 years ago

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Verified Customer

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Andrea

I had issues with my garbage disposal. They replied, and then they came out quickly. The gentleman that they sent was very professional, very informative, on time, very satisfied. They are professional and have a quick response time.

2 years ago

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Verified Customer

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Donald

I used it for my hot water heater when it went out and the company and choice warranty don't see eye to eye on appointment times. The guy came out and fixed my hot water heater and he told me that it was going to be good for six months and then it would go out again. I thought I got choice home warranty to replace it, but they said they only pay you so much of it for a new one. They rest comes out of pocket. Another time I had a frigerator that went out. I had to replace with another refrigerator. They came out and they looked at and they told me what was wrong with it and they said, well we can't repair it. They won't pay for the repair costs of the of the of the refrigerator, which was I think was a wrong deal.

2 years ago

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Verified Customer

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Joshua

It's difficult to get customer support. The biggest issue I've been having is that the way their system is set up is if I file a claim for let's say my HVAC for an issue and HVAC personnel come out, they'll look at it, they'll fix it or say it's fixed and leave. I have a similar issue or the same issue pop up three to six months later and then different technician comes out and gives a different idea of what the problem is. Says it's fixed, then leaves and the third technician comes out six months later and says it's a different problem and then comes back to the company and says that it's a problem with installation from 20 years ago and it's the third person who's been out. And then I'm out my HVAC money because they won't replace it. And literally just happened $6500.

2 years ago

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Verified Customer

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Robert

I just used it last week I called them. My clothes dryer went out. I called them on a Friday or Saturday, and that following Monday the guy was out here and looked the dryer over and figured out what was wrong with it. He had the part right on the truck so I didn't have to wait and it's still working great.

2 years ago

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Verified Customer

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Julie

Claim was submitted and they sent a repairman and the work was completed. Initially they sent a crazy number of emails that didn't have logical subject matter, so whoever's doing their marketing campaigns needs to be more clear in their advertising. I finally just unsubscribed from all of it because I don't have time to deal with two or three emails a day.

2 years ago

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Verified Customer

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Rob Feasterville-Trevose, PA

It's good value for the money. About a month and a half ago something went out, so I called Choice and the guy was out that day and fixed it right away. They're always there for me and when I do call them, I get somebody out within usually 48 hours.

2 years ago

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Verified Customer

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Carla

We recently used it probably about two months ago. I called and before I knew it the repair person was calling me and he came and replaced it. I mean it was like within a day. They took care of my issue in a very quick manner.

2 years ago

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Verified Customer

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Melissa

They don't always cover everything. Whenever I've needed to use it, I would go online and let them know what I need and they will get right back to me and then they would send someone out. They would tell me who's going to come and the provider would call or text me and say I've been dispatched to take care of whatever the issue is and they usually work with me on the time for them to come. They always respond to my request. Whenever I need someone I get a quick turn around.

2 years ago

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Verified Customer

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Ken

Their electronic way of doing things a little bit harder at setting things up. When you click on things you have to wait for the first to come back to not allow interaction or choices. We've used it twice, when we had an issue with a sink not working. It took a little bit of time to get a vendor out to take a look at it. The second time we needed an electrician to come out to repair an exhaust fan in the bathroom and they were great, they were right out and handled things and were very good.

2 years ago

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Verified Customer

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Anonymous

They were prompt. They did what they said they would do and without hesitation. The A/C unit wasn't working and originally she had called the repair personnel and they told us that we need to replace the A/C and Choice came out and said no, we just need to repair a few things and that's what they did and just continue to be in good working order.

2 years ago

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Verified Customer

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Peggy Las Vegas, NV

CHW ALWAYS comes through for me! They are the best home warranty company in America!!🥰🥰🥰🥰🥰🥰 I could not log-in. No problem-the customer service rep. setup my appointment for me! ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️

2 years ago

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Verified Customer

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Claire San Antonio, TX

I had to wait a few weeks for a new fan for my air conditioner, and it did effect my sister in law that is almost 88 years old. Thank God i had another air conditioner on the other side of my house that cooled my bedrooms. Paula, who came to install the motor was great! She fixed the problem and stayed to make sure it was in working order. She is why you got 4 stars.

2 years ago

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Verified Customer

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Elizabeth Sykes Gilbert, AZ

Super easy to request a service call, even after hours. I logged into my account, requested service and the next day I had confirmation that someone would be out to my house that afternoon. Problem fixed quickly and efficently.

2 years ago

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Verified Customer

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Linda Cincinnati, OH

The service technician was knowledgeable, courteous and able to answer my questions. He repaired my water heater in a timely manner. I would highly recommend him and if I have any additional service requests, I would like for him to be sent to my home. Thank you

2 years ago

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Verified Customer

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Morrisholly Tampa, FL

It took 5 days for Choice to find a vendor to address my claim. In Fla in June it’s beyond hot it’s sizziling, the vendor came 2 days later and inspected my a/c said it was the chip in the blower motor and was an easy repair. After his office called for repair of parts and labor, it took a couple of hours for approval. He repaired it in 30 minutes. I would recommend Choice Warranty to anyone needing a warranty!

2 years ago

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Verified Customer

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Lamont Williams

I like the ease of having to call someone to take care of appliance repairs as the do come up. The price is cheaper than what you would come out of pocket for the repair. I would recommend any one who has an home to consider using a Home warranty company such as Choice Home Warranty for your home repair needs.

2 years ago Edited December 2, 2025

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Verified Customer

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Karen Johnston Bay Saint Louis, MS

The trouble we had getting a service tech out here due to the tech's company not being paid added to an already upsetting situation. However, after calling Choice Home Warranty back, they were able to find a company to repair our a/c within 24 hours. The company responded within 24 hours and had our a/c up running. Hopefully, we won't have the same problem with getting a technician out in the future if we should need one.

2 years ago

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Verified Customer

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Michael Henderson, NV

I signed up and paid for 6 years warranty. I used them several times in the past and was very happy but recently i had an issue with no hot water. I called Choice and started a claim for no hot water. I thought it was a bad hot water tank. An air conditioning and plumbing company contacted me and set up an appointment. When he arrived i paid for the service call. The plumber checked my hot water heater and the water meter at the sidewalk vault. The water was turned off in my home but the water meter was running. He said there was a water leak at my house he tried to locate it but could not and left. Choice closed this claim. I had to request another claim for House Plumbing Problem "Might be a water leak?". Another plumbing company contacted me and set up a n appointment. Another Service fee paid. This plumber also said there is a leak and probably the hot water tank was still good. We walked around inside my house trying to locate the leak, he did not find it and was ready to leave. I told him several years ago i had another water leak and it was in the slab between my two bathrooms. They found it and rerouted the hot water into the attic above the hot water heater using Pecs pipes and ran it down the common wall between the 2 bathrooms and under the pedestal were the hot water heater is found the manifold of copper pipes that were run under the slab when the house was built. They cut and capped the pipe that feed the bathrooms hot water. I had the plumer open the already cut sheet rock on the side of the pedestal. he found the pipe that the water was flowing through. But he just left it and said they will make another appointment to come back and replace using Pecs pipe. They will find the hot water in the wall next to the Laundry room and run the Pecs pipe from a T connector in the attic hot water pipe back down to where the slab pipes are. They came back and first cut and capped the bad pipe in the slab at the manifold under the hot water heater's pedestal. The hot water heater was now working and hot water was reaching the kitchen. The bad news was my Choice Home warranty would not pay anything for ths fix as per my contract. Any slab pipe problems not covered. My bill from the plumber was a big dollar amount. Now i'm also stuck with a large water bill from my City.

2 years ago

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Verified Customer

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Bonnie northcott

Choice Home Warranty is the most reliable company I have ever used for home repairs. Very reliable and has always fixed all my calls in a timely manner. Last I had a water replace. I’m so thankful for the excellent and professional ethics of my repairman. Keep up the amazing job!

2 years ago

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Verified Customer

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janet cameron Lithia Springs, GA

I don’t like when I’m getting multiple conflicting reminders of when I appointment is and Choice will send out an appointment reminder confirmation and the actual company is unaware of this. This happened with the Georgia plumber on Friday Choice sent me a whole different time and date for a whole week in the future and the company still came Friday morning as scheduled.

2 years ago Edited January 10, 2024

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Verified Customer

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Nishith Dallas, PA

The service was great. The service was great. The service was timely. The technician was great. The technician was very cooperative. The work was done in timely fashion. And the machine runs pretty well now. It was a great experience. It was excellent experience.

2 years ago

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Verified Customer

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John Venturella Tulsa, OK

I have only had one instance requiring Choice to become involved. It was with the master bathroom. Everything was handled very professionally and the craftsman they sent was very thorough and precise in repairing the problem.

2 years ago

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Verified Customer

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Ayoung No-Gunter Alpharetta, GA

Our garbage disposal and upstairs air conditioner went out on one Saturday morning, and they did a good job finding a plumber pretty soon and a plumber came out on Monday. They weren’t able to find anyone to come fix our air conditioning unit till a week later. While I appreciate that they were able to make it happen, I wonder if they would’ve came out faster if something was more urgent, and would’ve appreciated it more if they could have.

2 years ago

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Verified Customer

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Lori Kooiman

The technicians arrived early, but called first to confirm it was ok. I liked that they came earlier than planned! The lead tech was able to quickly diagnose the issue and perform the right service to resolve the issue quickly. Everything was neat and clean when they left, and they were both very kind and professional.

2 years ago Edited January 10, 2024

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Verified Customer

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Gayle Jackson, MS

The technician they sent was easy to work with. Power went off after his diagnostics before he could get Athority to put Freon in my air conditioning . He was very nice to accept that I would call him when back on. I did and he came back authorized to put in Freon. He also put in a stop. Leak was not authorized at this time to look for Leake.

2 years ago

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Verified Customer

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Gilbert Middleburg, FL

Filed service request via internet. Received an answer with a company name and when they would be coming out. One company told me a problem and how it would be fixed and told choice a different story Took several calls to choice to have a different company come out and assist the problem, problem was fixed the second day after the new company came out. Customer service needed to be called several times and proof was provided about the tech statement to me was using there own service write up left with me. Saved me over $5,000 with the second company repair.

2 years ago

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Verified Customer

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David Pulaski, NY

For appliance calls. they were able to setup a technician for the service call very quickly. I recently had an issue with my water heater. they were unable to get a technician assigned but offered me to choose a technician and get reimbursed. Process was easy and refund was delivered in 30 days as promised. I have been very pleased for the last two years

2 years ago

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Verified Customer

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Hyacinth The Villages, FL

We have had Choice Home Warranty for almost 2 years and have used it about 4 times. I have found the technicians who have come to our home to be very courteous, knowledgeable, and hard-working. This company has saved me so much money as the co-payment of $65.00 is extremely reasonable. Also, the technicians usually come out within 48 hours.

2 years ago Edited January 10, 2024

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Verified Customer

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Bill

2 years ago

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Patricia Port Richey, FL

We had 2 service calls on the same day. One for a ceiling fan and the other for a garbage disposal. Both service people called ahead to let us know when they were coming. The ceiling fan service man was there as promised, friendly, efficient and neat. Great service call! The garbage disposal crew, as there were 3 repair men that came in… were friendly but we were concerned that something wasn’t right. There seemed to be some sort of issue that was being discussed just out of our earshot. When they left, the disposal worked just fine, but then the dishwasher didn’t drain. We had another person look at the dishwasher and he told us that something hadn’t been uncapped from the dishwasher that drained into the garbage disposal and that was why the dishwasher wasn’t draining properly. Thankfully this was an easy repair, and quite obvious to the dishwasher repair person. Why the garbage disposal crew hadn’t caught it is curious. One of crew passed out his card for further repairs and mentioned that he felt Choice had cheated him out of some pay a while back and he didn’t like it. I question why this should be discussed in front of customers.

2 years ago

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Verified Customer

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Gary Hazleton, PA

Repair service was easy to request. Service mad came out the day after I called. Diagnosed the problem, ordered parts to be shipped directly to me. Once parts arrived, service man came out following day and installed them. Total charge was $65.00.

2 years ago

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Verified Customer

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eileen flatt Chandler, AZ

I had Choice warranty a few years ago and was not happy with their service. The sales rep assured me they have a better service team now. So I signed up again with them. As of now see below I am still waiting to have the leak in my 11 year old side by side Maytag refrigerator repaired. The first tech Tam from Sears didn't repair it last month and today he came and I told him I wanted a different tech since he didn't fix it last month. I almost slipped on the water last night and almost being 80 years old this would not have been a good outcome for me. Luckily I didn't slip! I spoke to Ashley the supervisor at Choice and she assured me they will send out a different tech to find and repair my refrigerator.

2 years ago Edited July 19, 2023

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Verified Customer

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Corinthia

We like your service. And we tell people about your home warranty. The people’s you send out to service our appliances are very respectable n curiosity n friendly. The serviceman never tried to scam us and they guarantee they work. We are planning on getting a home security system from choice Home Warranty

2 years ago

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Verified Customer

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Snowy

When I use the home warranty, I don't have to make a phone call, I just submit a claim online. They say, we give you an option, you can hire your own people to fix the problem and then we will reimburse you. Or we hire the people to fix the problem. Now when we try to get reimbursement, it takes forever. I still have not received full reimbursement yet since 2021.

2 years ago

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Verified Customer

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Anonymous

They had scheduled me and they said they had sent it to my email, I did not get that. So I was not here when the person came to do the repair. They ended up getting someone else out here and they did get it taken care of. The company itself stood behind their work because they did have to come back. My air conditioner was acting up. They they did support and everything went fine.

2 years ago

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Verified Customer

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Theodore

They've always gotten something done if I had something breakdown. I had an air unit go out and they they agreed to fix it but it needed to be replaced because the thing they were going to fix it with wasn't going to last very long. But they didn't replace it. I ended up replacing it myself. Instead of their $900 that they paid the bill was $6800. All that wasn't all their fault. They wouldn't have had to fix it but I didn't want this happen again. So they did their part and in the contract.

2 years ago

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Verified Customer

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Gina

The customer service agents don't completely understand issues, it's difficult for me to understand them. I have to beg to be transferred to a supervisor to get any reasonable action on anything. Just recently I had an immediate issue that needed fixing and they didn't have a service person to come and fix it, so I got authorization to have my own service personnel, and it was required that there was authorization before they fixed it. It was promised within 10 minutes, but it wasn't 10 minutes. No one ever called. So I had them go ahead and fix it because there was water damaging my house and then they said they wouldn't reimburse it because they didn't give authorization. And now I'm fighting with them about getting that fixed.

2 years ago

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Verified Customer

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Rodolfo

I'm happy with Choice right now. I use it a lot and they always respond in less than an hour and a half, and their technician is always professional. They answer my questions right away and they're on top of my emails that I sent, so they respond also right away.

2 years ago

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Verified Customer

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Debra

They're really good about following up on a claim if I have it or if I have questions or need to make changes in my policy or or things like that. I've used it several times, the most recent was when my microwave went out. They had someone come out to fix it, they did some work on it, they got it to work and then it went out again. So the company came back out and they didn't charge me or anything. They got the part and came right back out and fixed it and choice followed up with me several times on on how the status was and and it was pretty much flawless.

2 years ago

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Verified Customer

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Allen

They were good. Trustworthy. They showed up, they did the work and it's great. They were prompt the first time we used them when the garbage disposal froze up. They showed up, they did know exactly what they were gonna do and then they went and got the parts and did it. So it was fine.

2 years ago

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Verified Customer

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Rick

I've only used it one time. I called, they set an appointment up. I never talked to anyone and next thing I know I got an e-mail that says this is who's been selected and they'll be out at this appointed date and time. They showed up on time, did the work, I paid $75, they left. I'm happy.

2 years ago

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Verified Customer

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Anonymous

Their online scheduling and filing of claims is excellent and very easy. The responsiveness of the companies that are contracted with Choice Home Warranty to service the claims has been good. So really the only negative I have is that when it says it covers replacement of your appliances, it doesn't. My dishwasher which was too old to be repaired and so they agreed to send me a check for about the cost of buying a new dishwasher. The person was fairly pleasant on the phone, but that really that wasn't a great answer to that issue. Other situations have been very good.

2 years ago Edited January 10, 2024

Choice Home Warranty Reviews