star star_border star_border star_border star_border

HOLLY MARTIN Mesa, AZ

I bought the three year plan. What a mistake. They have NEVER fixed anything. They have the worst repair companies ever. And this is from A/C repair, plumbing repair, Appliance repair. They all have crummy equipment and are incompetant. They are cheap for a reason. They have the scum repair companies so you end up paying twice to get it fixed right. I have had to hire other companies to come and repair items and they all do it without a problem. BUYER BEWARE11

7 years ago

star star star star star

Karen Godzyk Tucson, AZ

Washing machine drain was blocked. The plumber came within 24 hours. His work was excellent, he was courteous and efficient. Very happy with it.

7 years ago

star star star star star

Frank Gray

Our A/C broke and we had it repaired within 3 days. The service person did a great job and was very respectful and helpful.

7 years ago

star star star star star

Gopala Broomfield, CO

Spoke to Jefferey- he is such a nice person.Understood my queries and gave me a good deal.Finalized the offer within 3 minutes.

7 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Eddie

The service has not been available when needed.

5 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Laura

Customer service is nonexistent. Amount paid is ridiculously low.

5 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Sharon

They increased the service fee without notice.

5 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Dan Palmeter

Terrible experience for six months u til the final guy came out who was A+

5 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Barbara Swihart

Still waiting on my lowes card to replace my microwave.

5 months ago Edited July 12, 2024

star star_border star_border star_border star_border

Michael Muscio Randolph Township, NJ

Disapointed with quality of service and technician. He replaced an entire condensing unit and the air conditioning still didn't work! he came back and advised that a control panel was needed. ChW refused to allow completion of claim and said this was a new claim related to the furnace and NOT the air conditioning system although the air conditioning remains the problem. I an starting to get the feeling that this is turning into a complete runaround!

10 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Kim Brown

I do not like the way that they keep raising the price every year without telling me.

6 months ago

check_circle

Verified Customer

star star star star_border star_border

Tom Montgomery, AL

Communications are unclear and misleading.

6 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Ms. Marquetta Elmore Dallas, TX

Do not follow up on work orders. Waiting on response regarding microwave replacement.

6 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Tom Daminai Pompano Beach, FL

The tech came said he had to order a part. They called and made an appointment and never showed!

7 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Jillian McGee Keller, TX

Poor customer service. No follow ups or call backs for important messages left.

7 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Natombi Marshall Columbus, OH

I really hate that they made me pay two work order fees for plumbing.

7 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

anonymous “ANONYMOUS” New Smyrna Beach, FL

the garage door repair didn't work. still having issues with the garage door functioning.

7 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Dennis Hanners Big Rock, TN

Was without heat for over 2 weeks in 5degree weather even their own contractor hung up on them

7 months ago

check_circle

Verified Customer

star star star star_border star_border

willie campbell IL

The wait time to replace my water heater was unsatisfactory

7 months ago Edited February 9, 2024

check_circle

Verified Customer

star star star star_border star_border

Virgil St Louis, MO

Takes to long to get somebody out here to perform work

7 months ago

check_circle

Verified Customer

star star star star_border star_border

Gail

I am still waiting for the job to be completed

8 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

William Orlando, FL

I think you rob me on the furnace make me be $1069 to replace a part that is not modification

8 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

David North Port, FL

Lying to me about technician's inspection report thereby denying my claim. Dropping their coverage.

8 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Mike McCartney Norfolk, VA

Shocked that we had to pay a large portion of the heat pump replacement.

8 months ago

check_circle

Verified Customer

star star star star_border star_border

Martin Fisher Wilmington, DE

Poor job of sourcing quality plumbing contractors

8 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

john cordileone Queens, NY

Service was not provided as contracted policy cancelled rather than to repair my boiler

8 months ago

check_circle

Verified Customer

star star star star_border star_border

Warren South Amboy, NJ

Having to fight for a compromised solution to losses

8 months ago

check_circle

Verified Customer

star star star star_border star_border

Jimmie

Not enough repair companies to service customers

8 months ago

check_circle

Verified Customer

star star star star_border star_border

James Broken Arrow, OK

seems to be more focused on selling home security systems

8 months ago

star star_border star_border star_border star_border

Contessa Anderson Gilmer, TX

They will do everything possible to not pay. We had our A/C go out. They send 2 techs out who said the parts aren’t available as the blower is from 1977 and the whole thing needed to be replaced. Magically, the next day, we were informed both of those techs were no longer contracted with Choice. They said we would need a third tech to come out. He told us that it was our fault and the interior of our unit was packed with animal fur. We got our own tech, who told us Choice’s guy was scamming us as the interior unit is sealed and there is no possible way fur could get inside (he even demonstrated how that would be impossible). We escalated with Choice, and they kept talking in circles, then they refused to send another tech out (Mind you, 3 estimates in our favor, 1 in theirs.) We also had our water heater explode. Choice wouldn’t replace it due to the previous owner installing a used unit (how would we have possibly known this?). We had perhaps 4 items over five years and Choice wouldn’t pay for a single claim. Good luck finding a technician who works with them.

1 year ago

star star star star star

Nick Lazz Simi Valley, CA

Eli H was wonderful and patient. He advised me on the addons that would be right for my home, and what they would do. He answered every question and got me a great deal!

1 year ago

star star star star star_border

Linda Holly Alpharetta, GA

This home warranty has more to offer than others I looked into. The cost is $24 less than my previous one, covers more like electrical work, and has a lower deductible - $75. as opposed to $100. per claim. I'm in luck!

1 year ago

star star star_border star_border star_border

George Michaud Edmonton, AB

I'm older now but again reminded to read the fine print...while living in Houston we chose Choice Home Warranty however realized after various service requests that not much is covered. in one case they sent a service tch in the end approx 4 times with short term fixes and even after stating that they would replace the microwave if another repair service was required yet to provide a short fix again....If we had to do it again I would advise to investigate before making any decisions

2 years ago

star star star star_border star_border

Steven Shimmin Tucson, AZ

Started out ok with a reasonable monthly cost, then they continued to raise it each year so that is what not such a good deal. Twice when I had a claim for home repairs they wanted to constantly contest the repairs and finally agreed that I was right. But it took a long time to finally get paid. I dropped them and looked elsewhere.

2 years ago

star star_border star_border star_border star_border

Karen Scott Washington, DC

I was totally disappointed with this company and their between the lines contract. My refrigerator ice maker was not producing ice. The technician came in and the wording of his diagnosis prevented the denial of the company authorizing the claim / repair . I canceled my contract after they received over $5,000.00 from me in contract payments. They offered a second technician to be sent out, they never showed up or called. My daughter ended up buying me a new refrigerator for $700.00 from Lowes with a 5 year warranty for an rxtra $14.99. Please beware of these warranty companies if the parts or components to be repaired or replaced are not included in your contract Or are listed as an exclusion in your contract, Then you may as well buy a new appliance. Because the time in a warranty contract will cost you more sometimes then replacing it all together. Hope this has been helpful.

2 years ago Edited July 6, 2022

star star_border star_border star_border star_border

Deb Jackson Valrico, FL

I paid for Choice Warranty, but after one service call and being told it wasn't covered, I immediately cancelled with them. My husband hit the main water valve handle while mowing and broke it. We had to call another plumbing company out to fit it, and it wasn't really a involved situation to fix. Still not understanding why that wouldn't be covered. When I called to cancel they only gave me a small portion of my yearly fee back, and I had only had them a few months. With my current home warranty, I pay monthly and can cancel at anytime. This company looked good on paper and had a great sales pitch.

2 years ago

star star star star star_border

Roy L Anderson Killeen, TX

I've been a customer of CHW for years. While I have not always agreed with the outcome of all claims submitted, I am satisfied that CHW has met me halfway in resolving my case.

2 years ago

star star star star star

Russell Einhorn Los Angeles, CA

I like the fact that you will insure my home needs even if the repair is do to regular wear and tare. I like that I can use my own repair person if I have one.

2 years ago

star star star star star_border

Don Bush Palmer, AK

Quick respond. Service rep checked out the refrigerator and found the problem quickly. However the compressor is not in their stock and will take a week to 1 1/2 weeks to arrive.

2 years ago

star star_border star_border star_border star_border

Tara Mack Rome, GA

Fridge out since 11/1. Can’t repair it so they are sending a check, that definitely will NOT cover a stainless steel French door with freezer at the bottom. But I have found a few t other kind, within the $736 price range. But they said it takes 30 days to process the check. So I have to wait until JANUARY before I can get a fridge. We are grandparents with 2 grandchildren with food allergies and Epi pens. On a fixed income. We have been going to churches and food banks. We just moved her the end of October and we don’t know anyone here. Now our truck is down, probably due to the constant driving, because we can’t store food. But, at least they are SENDING A CHECK in January. Way to go CHOICE! I have already told several friends about my situation and 2 people I know decided to go with another company. Y’all knew in November that you needed to replace it, so why didn’t y’all get the check ready at that point., Yall definitely DO NOT CARE about your customers. After my year is up, I am going with another company.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Dec. 16th, 2021

star star star_border star_border star_border

Chary Akmyrat Little Rock, AR

CHW was very attractive with its price. Soon I figured out how they cut the corners: They change the policy contract without noticing you. When I used the warranty, a very sketchy technician showed up, gave me an expensive quote, he said the condenser should be replaced for AC, and CHW rejected it due to wear and tear and/or owner's mistake. I end up paying the service call fee. I canceled the plan, called a well established local AC business, they came and replaced the capacitor. CHW, never again. stay away from choice.

2 years ago Edited July 6, 2022

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Nov. 1st, 2021

star star star_border star_border star_border

Brittany Mayes Mooresville, NC

Most items are not covered and if they are, it must be very specific issues. Our dishwasher went out and they only provided $250 to replace. That barely covered delivery and installation. We had to come out of pocket for the actual dishwasher. Not a fan of the company and would never recommend anyone to use them. The app is somewhat convenient and the ability to send a message via the “chat” option” can be helpful.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Nov. 1st, 2021

star star star_border star_border star_border

Joyce Adams Odessa, TX

I have contacted my case worker by phone & txt multipletimes, & have never received a word back. I ask for her to answer me by txt or call on a phone that shows a name as I do not answer calls with just numbers. I get so many of them from telemarketers, ins sales, health ins sales. Please, will someone get back to me. I have a stove thats unfixable. Thank u my name is Joyce Adams, claim # 129181326,, this has been going on since aug 3rd, 21

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Sep. 21st, 2021

star star star star_border star_border

M W

You will get things fixed, but the authorization process can take some time.

2 months ago

star star star star star

Viola

The speedy way things were done and care

5 months ago

star star_border star_border star_border star_border

Dee Killer

This company denies most claims and can’t get contractors to do work for them. customer service is a joke and there is no one higher to help you

5 months ago

star star_border star_border star_border star_border

Lynne

Had an issue with my air conditioner and Choice couldn’t find someone to fix it. Had to get a heating and cooling company

5 months ago

star star star star star

Arielle

Bryan was knowledgeable, efficient and professional.

5 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Lance Phoenix, AZ

Can't get any service on my HW heater...been waiting since the end of October when original claim was filed.

8 months ago

check_circle

Verified Customer

star star star star star_border

Donna Laporte Panama City, FL

Good response time to my claim submission

9 months ago

Choice Home Warranty Reviews