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Verified Customer

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Carla Texas City, TX

They always answer the phone and process the claims right away.

3 years ago

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Verified Customer

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Johnthon Tuscaloosa, AL

They're quick. My AC unit went out and they came right on the day I called.

3 years ago

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Verified Customer

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Teresa McKinnon Frisco, TX

Some of the Vendors are questionable. Some are great. Customer Service could be better when there is an issue.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 2nd, 2021

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Verified Customer

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Michel Bendeck Laveen, AZ

Have been quick in dispatching a technitian when the need arises

3 years ago

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Verified Customer

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Terry Meek Des Moines, IA

They are super responsive, and a local specialist calls right away.

3 years ago

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Verified Customer

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Mary Cato Shawnee Mission, KS

quick reply by email, can not get to talk to an actual person when there is an issue.

3 years ago

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Verified Customer

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kathy haas Las Vegas, NV

Whenever I call about a problem, I get quick service to fix my problem.

3 years ago

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Verified Customer

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Jan Houston, TX

I am a new customer, so far so good. Much easier to deal with than my prior company.

3 years ago

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Verified Customer

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Marilyn Matthews, NC

Air Conditioning went out they not helping me waiting on a case manager won't get a call from them until 31 and it is 96 degrees recommend people and never got credit

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Sep. 2nd, 2021

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Verified Customer

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Waymon Hayes Tampa, FL

When you make a call they try to help you fixed the problem

3 years ago

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Verified Customer

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Lina Maria Martinez Indianapolis, IN

Efficient all the way. Love how fast the appointments are set up

3 years ago

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Verified Customer

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Sheri Halford Hull, TX

Courteous and prompt service and service people you use are dependable

3 years ago

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Verified Customer

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Brenda jackson Decatur, GA

Quick response and qualified technician attended to our problems.

3 years ago

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Verified Customer

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georgia miller Decatur, GA

They were so professional took time to answer my questions

3 years ago

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Verified Customer

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Gloria Gautier Orlando, FL

Great customer services and their contractors are very knowledgeable

3 years ago

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Verified Customer

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Stan jones Woodstock, GA

To date every call has been handled quickly and efficiently.

3 years ago

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Verified Customer

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Marjorie Schmitt Ogden, UT

Quick reply to claim, technician showed excellent knowledge of problem.

3 years ago

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Verified Customer

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Russ Heffernan Henderson, NV

Because they were the only ones that could find how to fix it

3 years ago

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Verified Customer

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Anonymous Chester, VA

Service is not provided timely. Techs will come but the parts they order do not arrive forever so the repair is not completed for months.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 2nd, 2021

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Verified Customer

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Sherri Washington, DC

No problems, quick service. They’re professional, knowledgeable & courteous.

3 years ago

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Verified Customer

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Terry Ellis Henderson, NV

The service was fast and done right the first time. Also the tech was on time

3 years ago

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Verified Customer

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Christine Spain Gulfport, MS

Fast service and convenient very well mannered service personnel

3 years ago

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Verified Customer

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Walter Jennier La Grange, NC

They have trouble finding outlets in my area to perform the work in many occasions.

3 years ago

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Verified Customer

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Clara Chavira Haines City, FL

I called about my ir conditioner and I had someone at my with 24 hrs.

3 years ago

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Verified Customer

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anonymous Willis, TX

Their quick response and resolution of my dishwasher problem.

3 years ago

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Verified Customer

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Darla Forney San Antonio, TX

They do what they say they will do. Reliable, knowledgeable

3 years ago

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Verified Customer

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mike dressler Columbus, OH

They have stepped up and addressed all issues in a timely and through manner.

3 years ago

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Verified Customer

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Enrique Carrion North Las Vegas, NV

Plumber came on time, courteous and was able to resolve the problem.

3 years ago

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Verified Customer

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Lourdes Greenwood Fort Lauderdale, FL

Excellent service and professional Took care of my problem

3 years ago Edited January 10, 2024

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Verified Customer

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Mark Taft Charlotte, NC

Been hard to feel heard. The system of assigning contractors has been painful. Have had no success yet at being covered the way we were told. Want my money back

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Sep. 2nd, 2021

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Verified Customer

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Richard Wesley Frye Milton, FL

I recieve very good service from great professional servicemen.

3 years ago

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Verified Customer

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Anthony m Arlington, TN

I called in my problem and they sent someone out the very next day

3 years ago

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Verified Customer

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Thomas Kozlowski Converse, TX

Needed help with leaking AC and toilets. Also garage door opener was fixed.

3 years ago

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Verified Customer

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Jamshid hajimomen Sparks, NV

Outstanding service prompt scheduling and follow up best customer service team

3 years ago

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Verified Customer

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Lori Williams Creedmoor, NC

Reliable and consistent service when I need it. Good follow up as well.

3 years ago

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Verified Customer

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Cynthia Grier McDonough, GA

They have resolved every issue that I have had and in a timely manner.

3 years ago

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Verified Customer

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Isabel Vallecillo Palm Harbor, FL

They provided the service requested and they solved my problem.

3 years ago

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Verified Customer

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LaToya Camp Fort Worth, TX

everyone seems to be nice when they arrive and haven't had any issues

3 years ago

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Verified Customer

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Shirish Kadakia Warren, NJ

It is responsive, took care of issue in a reasonable timeframe.

3 years ago

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Verified Customer

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G Magers North Richland Hills, TX

Fast to respond and repairs are completed by reputable companies.

3 years ago

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Verified Customer

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Gerald Jones Shawnee Mission, KS

Have not heard from the service text about repairing my microwave and also haven't heard from anyone about the warranty on my dishwasher

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Aug. 19th, 2021

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Verified Customer

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susan Sours Claymont, DE

It took so long to get the parts and the hot water heater still does not work. If I have to pay to get it fixed I shoul d not have to wait too long and then it should work.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Aug. 19th, 2021

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Verified Customer

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karthik wuppugundur Aldie, VA

Work was done the right way with explanation of what is being done.

3 years ago

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Verified Customer

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Ebonnie Clarl Washington, DC

good and quick service, the technician came the next day an d was efficient

3 years ago

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Verified Customer

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Tom Miller Fort Myers, FL

They always sent a high quality repairman within a days time.

3 years ago

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Verified Customer

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Mike mayeaux Lumberton, TX

You need to find out how long it will take to get service to a coustomer. 7 day to get rep. To a. Customer for ac repair. In August.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Aug. 19th, 2021

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Verified Customer

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Debi Andrisani Toms River, NJ

Quick to respond and decent rates and the monthly cost is very reasonable

3 years ago

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Verified Customer

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Lina Midlothian, VA

Scheduling a service is fast and easy. No issues with quality of services.

3 years ago

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Verified Customer

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Cosme Rennella South Miami, FL

Choice is prompt in responding to my needs and resolving my household repairs.

3 years ago

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Verified Customer

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Patricia A Tos Wichita, KS

Service was provided right away with a Co. that knew what they were doing

3 years ago

Choice Home Warranty Reviews