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Shannon Quick Atlanta, GA

do not have available technicians that will work with this warranty - many refuse

7 months ago

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Anonymous

I had a plug go out, so they came out and they fixed it.

8 months ago

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Tony Ha Houston, TX

They sent me a bad technician. Took them multiple time to fix the problem.

8 months ago

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Joanne

Repair has not been completed! Please inform us when this repair will be completed!!!

8 months ago

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Jesse

I'm still waiting on my current problem that I have right now with my dryer.

8 months ago

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Warren Troutville, VA

Lost our heat in so freezing weather. We’re not responsive or easy to work with to resolve the issue.

8 months ago

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Yvonne Atlanta, GA

I don't trust their judgment of technicians who are supposed to be certified. I wish I had a better choice.

8 months ago

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Kevin Lester Trussville, AL

Job well done, but rescheduling is a pain

8 months ago

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Diane Giles Los Angeles, CA

Phil M is really good at explaining the process. Gave me a great price that I was confortable with and answered all my questions. I would have no problem giving a referral in the future to my friends.

1 year ago

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Robin Killeen, TX

Never had a repair done but this review is about trying to cancel service. Had them for one year and when the contract was up I called to make sure it would not renew. Was told it would not but then they charged my account and told me they would not refund my money. Had to dispute with my bank to get my money returned. Was very disappointed in their practices.

1 year ago

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linda isbell Atlanta, GA

The fast and efficient way that they work to resolve any warranty issues is fast with detailed instructions regarding the repair work and service providers. Much better and improved

1 year ago

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Lisa Nash Powhatan, VA

Liked having the options to choose longer coverage time with the ability to split the payments vs one lump sum. Very easy to work with and lots of options showing flexibility.

1 year ago

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Jeana Berry Louisville, KY

For the claims that they did cover, I was very satisfied. Sadly the things that were not covered ended up costing me more because each claim requires you pay the service call fee without knowing what work will be approved or not. They also do not have a lot of contractors available in all areas. There is an option to call your own and submit request for reimbursement but that requires to service tech to submit the issue to Choice BEFORE the work. Placing faith in that happening bit me several times!

1 year ago

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Arif Hussain Chandler, AZ

We have been using Choice Home Warranty for over 3 years and there customer service is excellent. We had HVAC system issues and they replaced our 20 year old HVAC system. Also their service fee is low $60

1 year ago

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Rus Burgess Miami, FL

Loved interacting with your rep, Tracie A. She was patient, thorough, knowledgeable, engaging, and personable. Just the right combination when trying to sell something about which I'm suspicions.

1 year ago

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Tara Gillispie Hurricane, WV

I liked Choice Home Waranty for the huge selection of appliances that they offer coverage for and for the flat rate. The customer service was outstanding with their timing of completing projects.

1 year ago

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Aaron Pittsburgh, PA

Robert was very helpful knowledgeable and allowed me all discounts and spent time getting me the best deal I expect the claims personnel will done the same so far I am impressed I had a poor experience with cinch

2 years ago

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Noa Ranoa Vista, CA

1- easy signup. 2- others that I speak with said go with these guys. 3- everything i wanted covered, IS COVERED! There are multiple plans, i went basic with CHOICE. I'm covered. 5 stars!

2 years ago

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Maria Cahill Anderson, SC

It's been a year since we used Choice Home Warranty for our appliances repair service. I must say that their system or customer help desk needs improvement with customer satisfaction. So far I am not happy because the first call was made for the dishwasher repair. The technician, Sears Appliances fixed the issue but caused the garbage disposal to produce noise when the DW was hooked up to it. Followed up with them but the technician said he could not remember what he did. Second call, was for a need for a plumber due to water leak spots I have seen on my dining room ceiling. Schedule was set but the plumber didn't show up. Followed up with customer service and assured me it won't happen again and will touch base with me once a schedule is set with a new plumber. That was two weeks ago and I haven't heard from them. I got too busy and totally forgot about it , too. I guess, we'll have to start looking for another company.

2 years ago

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Warren Grover Seattle, WA

We had them for several years, they were not easy to work with--hard to contact and they were not accessible when needed. We did use their services several times and happy we had them for that--but I would not recommend them; the value for what you get is not there.

2 years ago

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Donald Rodgers GA

Bad service. They sent a technician out to unstop a toilet and the guy said I needed to give him 99 dollars and I did and the company said that to unstop the toilet was not covered and in another occasion they sent someone out to fix the ice maker on my fridge and the guy came out and ordered a part and never showed back up to install it. After the contract was up I canceled the service and they call or email once a month to get us to renew but we don’t respond

2 years ago

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Jeff Rayno Savannah, GA

I had two items go bad, and they were very responsive to get a tech to my home to assess the situation and recommend a course of action. In both cases, my problems were solved.

2 years ago

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Larry Harrison Macomb, MI

Choice Home Warranty offers many packages and I recommend them to everyone. They are very knowledgeable and can help you choose the appropriate plan for your needs. I have always had a good experience interacting with staff.

2 years ago

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Audrey Macfarlane Dallas, TX

I looked up best home warranty services and choice showed up, and I haven't looked back since getting them at all. My home is protected, I love their customer service, and the rates are great. Very impressed.

2 years ago

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Connie Plaisance Mobile, AL

The phone experience was great. Tony was very knowledgeable, and very pleasant.I just signed up today, therefore I can not give my opinion of the services yet.It sounds like a really great deal,and the price is in my budget.

2 years ago

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A 1 Mesquite, TX

Not enough phone coverage to reach anyone by phone since the pandemic started in 2020. Everything is website driven. Each order I put in was confirmed for a different day and time with the contractor than what Choice Home Warranty told me. This happened each time I filed a claim. Also, all contractors had a long waiting period before they could come out. I had no choice but to cancel. I wonder if George F is really a customer at all or is he on the commercials just for sales purposes.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 21st, 2021

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Lottie Thomas

I contacted Choice Home Warranty because of a leak in my ceiling. The service representative was very helpful in scheduling an air conditioning company to come out. The appointment was scheduled for the upcoming Saturday, but they did not show up, nor did they answer the phone, or call me. Choice was unable to contact them as well. We had to wait until Monday to make contact with the air conditioning company who stated that they were never scheduled to service me the previous Saturday. They were finally scheduled and came out and repaired the problem.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 21st, 2021

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Ramona Harris Mineola, TX

They get some one out fast but it's an $85.00 service call fee the first time they come for a problem then they fix it or it's replaced. My dryer quit working and it was to old to get parts for it so they replaced it with a new one. They gave me $400.00 to replace it. I recommend them because they have always treated me right.

2 years ago Edited January 10, 2024

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Sirdriz77 Fairfield, CT

I obtained a quote from Choice Home Warranty when my previous plan was set to expire but it was more expensive than renewing my existing coverage. The basic plan didn’t include the washer/dryer and that was important to me so I decided to stick with my original company.

2 years ago

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K Dawson Decatur, GA

Efficient! Online access was great and worked smoothly. Repair service personnel did a great job. Claim went in on a Saturday afternoon and someone was at my home on Monday. Thanks!

2 years ago

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Amrit Nandrey Brentwood, TN

I bought twice from CHW. Both times they were able to customize the quote for my needs and are very competitive. I have filed claims on both policies and received great service from CHW. Only dislike being that they were not vetting their partners initially and one of them was not skilled at his job. But, CHW made it right by sending another one.

2 years ago Edited January 10, 2024

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Kathy Hawkins Checotah, OK

Being a new customer I don't feel like I have a lot to share. However, I called Danny back twice with questions and he was very helpful. I really appreciate his patience with me.

2 years ago

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Matthew Kirn Fairfax, VA

I just purchased the warranty so can't really talk to the service yet to be provided, but I did appreciate the assistance of your sales representative Mike L. Not too pushy, and very helpful. So far so good!

3 years ago

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Joseph Greer Albuquerque, NM

So far my experience has been mostly negative. We have submitted 3 claims so far, 2 of which were simple leaks, one a shower and the other a toilet. The shower repair too two weeks from date of initial claim to completion. The toilet repair is now in the third week and still has not been completed, not because of difficulty but due to Choice Home Warranty dragging their feet about needing more information from the technician. Diagnosis with pictures were submitted by technician within 2 days of of technician's visit. The toilet problem is not rocket science. The third claim was a refrigerator problem. CHW was not able to get a technician to respond so authorization was given us to find our own, which we did. Job was completed in ten days due to having to order the needed part. However, we have not been provided the procedure to send in the repair invoice so we can be reimbursed. I will reserved final judgement on this process. So far I rate CHW fair to poor.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Aug. 16th, 2021

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Shawn Rudy

Handle my air conditioner issue in a timely matter. Had a good tech come a diagnosis problem.

4 months ago

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Mary

Have had Choice for nearly 9 years. Have always had above board service

4 months ago

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Laronda

I was very impressed with my first experience with Choice Insurance.

4 months ago

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Mattie Johnson

Worker was polite and efficient. Did not take long to get the work done.

5 months ago

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Budd Egleston Chandler, AZ

Very dependable service and reliable results

8 months ago Edited January 4, 2024

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George Suffredini

Very responsive and quality repair companies.

8 months ago

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Cheryl Cleveland, TN

They will tell you one thing and it will be wrong; I’ve tried to cancel for several months and they hang up on me.

8 months ago

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Jennifer Weisz Tarpon Springs, FL

Took care of my plumbing issues promptly.

8 months ago

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Michael Salt Lake City, UT

The ease of calling and getting the help needed qickley

8 months ago

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Tammy

Everything was wonderful and everybody was friendly, but the only complaint I have is that when you call customer service, all you get is an automated system. I never got to talk to a live person.

8 months ago Edited January 3, 2024

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Josephine Musto Myrtle Beach, SC

ease of getting a technician and reasonable service fee

8 months ago

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James Owensboro, KY

All of my claims were satisfactorily completed

8 months ago

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Emilie Isme Davenport, FL

The immediate response, but I don’t like the copayment

8 months ago Edited January 17, 2024

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Sheila Rao

Great service! Very happy with this home warranty company!

9 months ago

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Elisabeth B. Thompson Louisville, KY

Well worth the cost. Excellent service.

9 months ago

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Todd Midlothian, TX

The repair persons was very Ginley and efficient.

9 months ago

Choice Home Warranty Reviews