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Shirley Williams Montgomery, AL

Your Representative, Ken, was very professional and kind....he explained the warranty program to me thoroughly and explained your program in-depth. Thanks so much! Mrs. Shirley P. Williams

4 years ago

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Collis DeCoteau Verona, NJ

The salesperson made me feel comfortable to buy their service. So I purchased a 3-yearservice plan in April,2016. My first claim is when my disappointment began. In a dispute I was forwarded to the Retention Director and finally, supposedly to the Senior Manager before the problem was satisfactorily handled. I would have been comfortable if those two were the ones who always handled claims. But the run around and frustration I subsequently encountered on other claims, caused me to not even consider renewing my contract despite their appealing renewal price.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 27th, 2020

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William Miller Manhattan, KS

After thinking about some kind of home warranty protection I remember a flyer I receive in the mail about six months ago and wanted to get a quote on a service plan. As time has slip buy it was time for action. The process was easy and every affordable. Thank again for a piece of mind.

4 years ago

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Tess Martinez McAllen, TX

I made the claim online and had a service technician at my home the next day. Very impressed with the ease of making the claim and the speed of getting a tech to my home. I truly appreciate it.

4 years ago Edited September 14, 2021

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Steve M Haverly Hilton Head Island, SC

I had Choice Warranty with my previous home and decided to go with Choice again for my new home. Andrew M at Choice handled setting up a long term warranty, and was very helpful. Would recommend Choice to others and have done so.

4 years ago

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BettyannS Rock Hill, NY

I have reached my limit. My microwave suffered a failure on June 22nd 2020. It will not heat anything. I called Choice Home Warranty and about two weeks maybe three weeks later I was told factory service would come and evaluate the microwave. Unfortunately the microwave is a combination unit. It is a stove oven and microwave all in one unit. It also matches my kitchen perfectly and I have no desire to replace it because behind the wall That space is not a finished area. So I would’ve much rather had it repaired. Factory service came and declared the unit dead. They also said that it was the motherboard that had failed. DEAD. And, there are no parts available. Calls with 45 minute hold times to hear the agent say “all I can do is escalate the service request, Mrs. S”. Over and over this has happened....And today was my last straw!!! I received a call three weeks later that I would have an appointment for my second opinion which is required by Choice Home Warranty. I thought it was unusual that nobody called to confirm this appointment, so I called the technician and he had no idea of what I was talking about as far as an appointment. Then I called Choice Home Warranty and they sent me out a confirmation letter saying that they indeed are confirming that appointment. Nobody showed up. Two weeks later I called to escalate the claim because they were not calling me with a new technician. Along the way they kept sending me letters stating I could find my own technician at their cost, but there are no technicians available up here where I live. And most of the technicians who are available state that they don’t want to deal with you. I stayed home that first time waiting for a technician that never arrived. And that situation occurred two more times, with different phone calls from you making an appointment with different vendors who failed to arrive. It is now the end of August 2 months later. I have had my grandchildren here all summer due to COVID-19 and the fact that their parents need to work. I have been cooking every single day without a microwave. That means washing dishes excessively! I am 65 years old and I should not be put into the situation. In looking on Facebook you seem to have 2 to 3 groups of people Who are majorly discontented with your service. It is a sin that I have to stoop to writing this letter in order to get service for my unit. I understand that you do not relish the idea of replacing both the microwave and oven stove – but that is what I have insurance for that is why I took the insurance and have been with you for 2 1/2 years. My stove/microwave unit is in excellent condition and is a high end unit for its time. I am beyond distraught at this point. What does it take? What do I need to do? And why do I need to do anything more after your technicians said it can’t be fixed? I would truly appreciate a return phone call from someone in power. Someone needs to go undercover and being undercover boss before the business runs down the toilet. Every time I call they keep escalating and every time I call I get an earnest calls saying I have an appointment that never shows up. This is getting old!

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Aug. 25th, 2020

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Dennis Oxford, AL

First it was 8 days before a/c was repaired with temperatures above 90 degrees. This is the second time for a claim that the repair company did not show up for the appointment. No repairman will do work in this area for Choice Warranty stating they have to wait for ever to receive payment or never get paid. One time They offered me a reimbursement deal where I can get someone to do the repairs and I would be reimbursed for cost. They stated there usual policy is to refund within 30 days but they would make an exception since they could not get a contractor to except the job. They stated that even if they had to overnight they would have me paid within 10 days. I received payment 34 days later and it was less than the bill. I will say for this particular repair the serviceman that showed up from approximately 60 miles away was very nice and had the a/c repaired and cooling within 1 hour.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 25th, 2020

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josh Bauss Henderson, NV

I've had 4 claims. #1 claim (oven ignitor) took too long for repair. Grade = D #2 Very good (furnace ignitor). Grade = A #3 So-so: Cracked tub - ended up costing me $750 out of pocket. C+ grade. #4 Very good; garbage disposal. Grade = A So your grade point is a solid B. But getting better! Keep it up! please

4 years ago

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Albert Roberson Fayetteville, NC

It has been noted that when I call for help on a items they have gotten the help on the said items Please all so note this my 5th year with your Company thank you so much just to know you are there.

4 years ago

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Patti Franklin, OH

Poor communication after my claim was started. No one let me know an appointment with the ac repair man was scheduled. There was no email sent with that information. After I called I received the information and the scheduled appointment was when I was unavailable. I had to call the AC company assigned and reschedule. The ac person was wonderful.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 25th, 2020

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Jamie Buesse Bartlett, IL

The gentleman who did the repair was great! I didn't like having to wait to get him to do the repair from the time I called, but he got everything done in one day, including ordering parts!

4 years ago

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Neville Schouburgh Deltona, FL

Compassionate representative. Looked for every option to save us money on the contract. A very nice first introduction to this company. Also, loved that the representative was in the USA making communication very easy.

4 years ago

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g8rillo Orlando, FL

The only reason it was not 5 stars was due to the initial response to my claim. In the end, Choice Home Warranty stepped up to the plate. They allowed me to secure my own professional and approved the work in less than 10 minutes using the online claim process. I was very impressed with the process and the speed to approve my claim.

4 years ago

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Myron Thompson Oak Lawn, IL

Often times when I schedule a service call for appliances, plumbing, etc., the entire job is never fully covered by Choice Warranty. When my washer stopped working, I received a voucher for replacement, but was only given $299.00 for the replacement washer. I still had to come up with an additional $400.00 for a new washer. When I had a plumbing issue recently, I had to pay $60.00 for the service call, plus an additional $460.00 to have plumbing repairs, and the only parts that were replaced were to small connector pipes in my basement. I feel like the $39.83 that I pay monthly is not worth it, because the repairs that I've had have never been fully covered. I've always had to pay additional hundreds of dollars to have the work completed. I feel that when a consumer has a plumbing problem especially, he/she is at the mercy of the contractor because you can't ignore leaks and damage to flooring. In my case, I feel that the additional $460.00 that I had to pay was way too much when I have a warranty plan that I pay every month. I also feel that Choice Warranty should re-evaluate the exclusions on the consumer policies because it is more often than not the case that many repairs through Choice Warranty are not covered, and cost consumers too much money out of pocket.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 25th, 2020

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Tim Ballard Clayton, NC

Always responsive when I call in a claim. Everything is covered as long as basic maintenance ie done. The techs they send out are knowledgeable and friendly and seem to know what is needed and make necessary repairs.

4 years ago

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Anthony T Orlando, FL

When I signed up this year the sales person bragged how I was in a good area and would have next day service for repairs if needed. Well our first need for service took two and a half days and our temp in the house went to 88 degrees. Trying to call into choice is basically none existent no one answers. Beside my complaint the repair was made and I appreciate the service techs work. If it were not for the slow response it would have been a five star

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 25th, 2020

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Molly Moo Apex, NC

When my 2 year old freezer died, they offered my $350 to replace a $850 freezer, had to argue with them to finally get $450, just a little more than half of the cost to replace my freezer. Then last month my washer started making horrible noises, the first repair man said the motor had shifted and was hitting on the tub. He repositioned and said it was fixed. Not so, still making horrible noises. Emailed back (you know with COVID 19 no one is able to call to report anything, so much for customer friendly service! ) So #2 repair man came, he determined that the ball bearings were shot in the motor and he would order the parts that would be shipped to me, then a third repair man would come the following week to put them in! Each visit was a week without a washer at my house, so in 3 short weeks my washer is fixed. I am grateful to no longer have to carry my clothes down a flight of stairs, drive 25 miles to my son's house, carry my clothes up a flight of stairs to wash them, then take the wet clothes home to carry back up a flight of stairs to dry them. Did I mention that I am 66 years old, with degenerative disk disease (not supposed to lift over 10 #. I'm just thankful that the parts fixed the washer and I wasn't told that they would give me $100 to replace my washer!! Not a happy customer, will not be renewing when my 3 year policy is up.

4 years ago

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George B. Fort Lauderdale, FL

My warranty service was scheduled four days after I called. Too long!!! I called to complain and no changes happened! When the service Personnel arrived I was informed that certain pats needed to be replaced.. I was never kept informed of when the service technician would be returning or the parts would be available. I had to call after a week to determine my place. I am. now waiting to hear when the parts will arrive and service will be performed. I was never informed. I am still waiting when the repairs will be done. I had to go buy a new microwave oven for temporary use because my warranty could no solve problem in a timely manner. Again, I am extreme disappointment. However, I was able to find the parts online with next day delivery, but I am waitingn, for the service company to get their parts. Totally, unacceptable!!! I am confident that this issue was in your home the issue would be handled immediately.! I am totally disappointed with the level of service! I must rethink a about a renewal.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to respond@choicehomewarranty.com as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Best Company Reviewer”

Aug. 18th, 2020

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David Wesolka Commerce, GA

Filing the claim and scheduling the repair was easy. The repair date was over a week in the future. The technician couldn’t find my address. Rescheduled repair was another week later. Numerous calls and emails got it moved up a few days. technician was awesome. My washing machine was repaired in less than 30 minutes. Area was left clean and orderly.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we pleased to hear that you were satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Aug. 24th, 2020

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Janet Easley Denton, TX

It’s been great to get things fixed because I moved in here and didn’t know that there were things that needed to be fixed. So it’s been great to have someone fix everything for me, as I’m a widow.

4 years ago

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Flymom Charlotte, NC

I enjoy the peace of mind that comes with knowing when things go wrong on my house, CHW has a network of trusted technicians. The people at the call center are always very friendly and polite as well as the technicians who have been to my house.

4 years ago

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Vicki Lanasky Ballwin, MO

We have been without air conditioning for over a month. There has been little to no communication about what's going on with our claim. The tech has the air conditioner and they're saying they hope the tech gets the parts for the furnace by Christmas so we can have air and heat, which means we are going half of summer and at least half of winter without. The tech has a unit in his warehouse right now that he can install, but they don't want to pay his price. They don't care that we have two small children that are miserable in this heat! **EDITED TO ADD** After 5 weeks with no air, Choice did approve for the contractor to use his own equipment and did install August 14, 2020. Because they gave us a satisfactory resolution, I changed my rating, but I can't give five stars, as it should not have taken a bad review on this site to get this done.

4 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Aug. 12th, 2020

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Patricia Messersmith Indianapolis, IN

I called about a leak. The plumber found and fixed the problem. He fixed the toilet rather quickly and was very nice. I'm so glad I have Choice Home Warranty. You are awesome!!

4 years ago

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Mervyn Bowen Okatie, SC

Our five year old refrigerator was not getting cold enough and both food and milk were going bad. I completed the claim on line and was contacted by a local technician who made an appointment and arrived on time. He carried out a thorough inspection and is due to get back to us as soon as the parts arrive.

4 years ago

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David Erck New Braunfels, TX

My experience was good , however as I had done before I requested, on of your approved technician list and was told that was not possible. Not all of your technicians are qualified, which I know from experience.

4 years ago Edited September 14, 2021

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Hugo

In different occasion I was not happy with choice home warranty however this time they were fast and very profesional. The Tech that came to my home did a great job and I was satisfied thank you.

4 years ago Edited January 10, 2024

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Celia Commerce, MI

I recently received service though CHW for Rightway Plumbing . The service was prombt and efficient. This company is an asset to your network. I highly recommend Rightway. Thank you for your service. Celia Nolin

4 years ago Edited September 14, 2021

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Michael Bottoms Greeneville, TN

The warranty was a good option for major repairs to take place. The issue I found with the system is when my built in microwave went out I knew it had to be replaced, but I still had to pay a $65 service fee to a technician to come out and have the same finding. Then I was received an email for a cash voucher the was only high enough to cover the base model with no installation cost. Or I could have chosen to deny it but it’s stated I would not have a choice of what I was getting and it made it out like it would take longer to get the replacement. With my concern of getting a color that didn’t match and having to live with it I choose the cash option. So With the 169.99 cash voucher minus the 65 I had to pay for the tech I end up receiving 104.99 towards my appliance and installation fee

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Aug. 10th, 2020

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Marie Staten Island, NY

Easy to file a claim and appointments are made within a reasonable amount of time. Technicians are professional and prompt. I have had this warranty for a number of years and am pleased with it.

4 years ago Edited January 10, 2024

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WILLIE or Antoinette C. F KING Vail, AZ

I purchased this product in Apr 2020. I have paid for the entire year for services. My first request to fix my leaking sink. I received an email asking me to WAIT or find someone to fix the leaking water from another vendor and pay them and they will refund the cost. Now this is not what I signed up for. This is my first request for service. Not a happy camper in this case.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Aug. 4th, 2020

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Delma Buchanan Dallas, TX

I joined them about 7 Months ago and they are somewhat available when I call them. I had to turn in a claim about 4 weeks ago, My washing machine started leaking from the bottom they didn't hesitate to send someone in a few days, although the gentlemen said it would cost more to fix it than replacing it with another one. That didn't happen either, I was promised $399.00 in about two Months to help me purchase one. The Contract says Replace it.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Aug. 4th, 2020

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Vivian Hobsonb Memphis, TN

The representative had a very bad connection. I could barely hear her due to it seemed if she had a fan blowing and dogs barking in the background the entire time. She seemed very impatient. My first time making a claim I won't let this experience impact the company as a whole. I would definitely recommend others.

4 years ago

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Gwen Nashville, TN

I was told by some associates that said you get people insured and then do not follow thru on repairs. This is no the case for me. The repair person for my aircondition Ralph from Grant was excellent.

4 years ago

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Kye Lee Willow Grove, PA

I have only needed it once to repair a dish washer. The repair man was prompt, friendly and (covid appropriate) did the job in about 20 minutes. It's like new. Thanks Choice.

4 years ago

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Reina Orellana Marshall, VA

Overall the service is excellent starting with dispatcher and the person who came over to the apartment to see the air condition. Thank you so much for your support on this issue. Reina Orellana

4 years ago

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Buz Headrick Helena, AL

I have had Choice Warranty for 2 years and they have done a great job for me. I recommend them to anyone. Their coverage is fantastic and always get the job done with as little down time as possible.

4 years ago Edited January 10, 2024

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KENNETH E CRANFORD Elmira, NY

The technician (who I found) just left putting in a hot water heater. The tech did a great job and cleaned everything up before he left. I am supposed to be paid within 30 days, so I will see how that goes...

4 years ago

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Deiana Burns Bridgeport, TX

CHW sent a plumber out there fix our water heater in a timely manner. Robert with Mr. Young’s Plumbing Came out. He was very knowledgeable and professional. I would recommend CHW and Mr. Young’s Plumbing to everyone.

4 years ago

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Ruth Ramos Sorrento, FL

Answered my call quickly. My only complaint is that it was my air conditioning unit that was giving problems and I had to wait 3 days for service. To be with out air condition in Florida for even 1 day in the summer is horrendous. But the technician Oscar was truly professional, friendly and informative.

4 years ago

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DougMarty Yerkes Burlington, KY

price and service is ALWAYS the main consideration; know your need before you file your claim or before you speak to an associate; generalize your comments to get the BEST possible service by technicians that come to your residence

4 years ago Edited January 10, 2024

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Curtis Harris Charlotte, NC

It is going on the sixth day with my AC out. cHW could not find any one to make repairs. So I chose the reimbursement phase. After having someone come out. I have had problems getting paper work requested uploaded to web site. Finally this morning sent pictures from phone.

4 years ago

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Lori Gilbert, AZ

I’ve had choice warranty for over 3 years and am very happy. They have been prompt and efficient. All my issues have been resolved....matter of fact I just signed up for 3 more years!

4 years ago

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D. Frank Rockaway, NJ

It is comforting knowing we have backup when systems fail in the house. Though sometimes it takes longer than we would like for them to locate a service company. We have been pleased with the quality of the work, which, I suppose is the most important thing.

4 years ago

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Andres Concepcion Sparta, NJ

I was told by an employee over the phone that my repair wasn’t considered a priority and that’s why they didn’t have a technician available for my repairs. I was told to find my own technician, and pay for the repair myself and submit a reimbursement claim for the repair. Choice home warranty doesn’t even cover the full cost of the repair, which cost me $601 dollars. Choice is only giving me back $499 dollars, meanwhile my service call charges are $65 and my monthly is charge is $85 and just got increased to $91. They are quick to collect their monthly dues but were very dismissive of my claim. How rude is it to be told that you your claim is not considered important to the company that you are paying a monthly fee to? My pool booster pump being broken caused my pool to turn green, grow algae, and for frogs to to start breeding. But yes it’s not important, mins you I paid over $1000 to get my pool ready for the summer, and now will have to pay out more money for it to get back to usable condition, on top of the $601 I had to pay for the pump replacement. Now I have to wait 30 days for a reimbursement check to come in for partial of the amount. This is not the right way to do business, this is horrible customer service. I have owned multiple businesses and I have worked for major corporations, and I would never allow my employees to speak to clients like that. I have been a customer for 1 year.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jul. 27th, 2020

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LLC927 Nashville, TN

I have been very happy with Choice Home Warranty. I always get a quick response any time I have filed a claim. Friendly customer service and I like that they keep me updated as my claim is processed.

4 years ago

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Naomi Salazar Colorado Springs, CO

Kendra was most helpful in making me aware of value of being part of Choice Home Warranty. She explained the value of having the right coverage. I thank her an your company.

4 years ago

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JCornish Eustace, TX

The response to my need for repair on my dishwasher was relatively quick and efficient, plus the repair service that came was competent and polite and reasonable. However, in their decision to 'replace the dishwasher' rather that repair it, it was extremely unsatisfactory as the payment offered to replace the unit didn't even come close to being able to replace it with a comparable appliance.

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jul. 23rd, 2020

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Y C Peachtree City, GA

I just acquired the warranty and don’t have enough experience to comment about their service and meeting coverage obligations. The purchase was easy, the rates are competitive if you extend coverage periods. Sales team are eager to up sell.

4 years ago

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Elwin Stuart Houston, TX

Recently had some dryer vent problems -- people that came out to repair (unplug) the vent did a very good job-- really happy with the work - would gladly use them again -- also had a "tuneup" on our central AC unit -- man that added coolant did a good job, on both of these repairs wife and I are very, very satisfied.

4 years ago

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Bob George Fort Worth, TX

Great company. My wife and I are both realtors and we definitely will encourage our customers to use Choice Home Warranty. Thank you for the quick and fair resolution to our problem. You are the best.

4 years ago

Choice Home Warranty Reviews