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Rogersgr Louisville, KY

I have been a member for over a year now and have just submitted my first 2 claims in the last 45 days. Both have been on a microwave mounted over the stove. Both claims were handled very timely and professionally. The first was a quick repair - in and out and a $45 service fee. All good. This current claim has not worked as well. The technician said that the circuit board is fried and needs to be replaced. The company said that the part is not available and made a cash offer for me to do it myself. The initial offer of $169 was way too low to replace the GE microwave and have it installed. The warranty as advertised says to Repair or Replace. It did not say that I would have to replace with a partial offer of the replacement cost. After some discussion, the company did increase their cash offer to $300. That may or may not replace the microwave with a similar quality oven. It will not cover the cost of instillation or the fact that I now have to arrange for this myself. That is a big part of why I took the insurance. So...most of my experience has been good. I now question my decision to pay for 5 years worth of warranty up front.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Mar. 28th, 2019

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Eneida Martinez Haslet, TX

We have never been disappointed with choice warranty, every claim we have had , they have been fair and the process was easy , the time it took to fix the problem was reasonable. It took us time deciding which company was the best and after all positive we know Choice was the right one, we are very happy with them.

5 years ago

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Howard Fowler Jonesboro, GA

I had a plumbing problem and CHW had a company contact me immediately. The technician was very friendly. I had several issues and he fixed them all very quickly. I would recommend CHW to e. Each time I call I get immediately results.

5 years ago

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Joe J Fort Lauderdale, FL

Good experience with my resolution person assigned to my claim in that she called me on the weekend, which is important because I am leaving on a cruise on the Monday. Unfortunately she was only able to offer me half of what it is costing me to replace the washer which is only 4 years old. It's for a condo so it's a very specific size and only this model will fit. Also it's very difficult to communicate with the employee you get on the phone when you are first calling to make a claim. They sound very far from here and do not seem to completely understand what I am trying to communicate, which leads to some incorrect information on my claim. This is my first year as a customer (with two properties), so I am getting used to the way it works.

5 years ago

Reply from Choice Home Warranty

We appreciate your feedback Joe.

Mar. 26th, 2019

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Laine Scottsdale, AZ

I had a very positive experience all the questions for the most part were answered. I would like to see something in writing like a contract. Could not find plan information on your website which is very important for someone to make a decision as to whether they want to be part of your company or not. FYI!

5 years ago

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Cristina Ridgefield, CT

I have been a client of Choice Home Warranty since 2018 and every time I have needed them , help has been prompt and effective. As a single working Mom, this means peace of mind. New England Certified Repairs, in particular Mr Joseph S are unvaluable assets !.

5 years ago

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Mirek Las Vegas, NV

It’s very easy to file a claim. Within minutes I got confirmation and acknowledgment of dispatch to service provider. Appointment was preset at that time. I did reschedule for another day with ease. Service provider came on time and completed the work. CHW provided great service. I have two of my homes cowered with CHW and love it.

5 years ago

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William Kane Mechanicsville, PA

Warren was VERY helpful and thorough in his explanation of the 'Total' and 'Basic' warrant's as well as the additional choices. I asked a 'lot of questions' and he answered every one of them. I think that your coverage will provide 'peace of mind' to me as a homeowner.

5 years ago

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Kel Hot Springs Village, AR

Garbage disposal went out. Called the Home warranty and they had an appointment set within a couple of hours. Nick, the plumber came out the next day (on time) and had my problem fixed within an hour. Great service!! Thanks for no hassle.......

5 years ago

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Mary Kate Bryan Marietta, GA

I did end up purchasing the Choice Home Warramty. Seemed like the best option and at a great price. Reason for 3 stars? An EXTREMELY pushy, borderline rude salesman. I hadn't even filled out the form all the way when my phone rang. Strike one. That ALWAYS irritates me. Give me a second to get through your questionnaire and look at my options before bombarding me with calls. Then once I was on the phone, I talked to the guy for a bit and then explained that I had to get off the phone as I was literally walking into a meeting. We were done with the transaction. He proceeds to not only interrupt me but continue talking after once, twice, three times of me saying "I have to go!". I finally pretty much hung up on him. We were done. I told him I wasnt interested in an upgrade. No I dont need to repeat the new policy number back to you, you just emailed it to me. Jeez, back off dude!

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback.

Mar. 19th, 2019

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janice l Oakdale, NY

I just recently used Choice for the first time and filed 2 different claims. Both claims were answered quickly and a repairman was sent out with 1 or 2 days for entering the claim. On both occasions the repairmen were efficient and professional.

5 years ago

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Barbara K. Albany, OR

I was actually persuaded to sign up for a 5 yr. + 1 free year plan, which would have cost about half as much each year as a one-year plan. Full payment up-front was required, but it was to be refundable if I should chose to leave in 1,2, 3, etc. years. I was purchasing three policies. This sounded like a good deal, even though it was a big cost up-front, which I put on my credit card. However, the agent then did not reply to questions which I had asked him, even though I told him that I had to have those answers quickly. I then started checking around (your site may have been one place where I found some answers, but another was even better) and found a LOT of complaints about Choice which were a concern to me .... particularly statements from some about the actual value of the multi-year policies. It seems that he was misleading me there because those complaints stated that the refunds if one left in 2 or 3 years would be definitely not as expected ... that there would be no refunds at all after something like 3 years because Choice would charge the full yearly price for years used. That, and the fact that the agent completely dropped communication and did not answer my questions (and many complaints that Choice was very difficult to get answers from), caused me to cancel those three policies and request a refund in full (which did happen ... if not, I would have protested to my credit card company, and had evidence to support my claim.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Mar. 20th, 2019

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Vincent Hoffman, NJ

Was referred by a friend customer to Terry P. Explained all and was supportive of my needs beings new homeowner. In New Jersey. Makes me feel safe and secure. The pricing get was fair and hope I would not need but does make Odita and myself feel safe. Thanks Terry with telepone contact. Would refer.

5 years ago

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Rita G Mineola, TX

I called about my outside air condition. The fan would not stop running even when I had turn it off the air condition/heat in the house. They contract C Davis air condition/heat the same day and they sent someone out. I was pleased with the work done.

5 years ago

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Pete Chattanooga, TN

Dealing with the people admin people was a pleasure , and the responding technician from Carlco Electric LLC. couldn't possibly have been of a higher caliber technically and informing of everything he was doing and checking..

5 years ago

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Al Benton Boise, ID

CHW is one of the best companies I've ever worked with. After the initial call, they check back to see if the contractor has called. Service has always been fast and timed for my work day. My experience with them has been 5 star.

5 years ago

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Beverly Smith Gayles Chicago, IL

Your Company is Awesome and I Appreciate the The Professionalism and the Great Technician that was sent out to my home, THANK You So Much CHW. You have Made my life a whole lot better.. I am Truly THANKFUL and HUMBLY GRATEFUL!

5 years ago

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Omar Shabeldeen Summerville, SC

The response was timely and thorough. The service agent was professional and courteous. He completed his evaluation of the A/C unit and provided us with a very complete and understandable explanation. The non-covered payments were reasonable and acceptable.

5 years ago Edited June 6, 2022

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Rosey Plant City, FL

I have been with Choice Home Warranty for 2 years now. So far I have put in 2 claims and have had no issues. The staff at CHW is extremely helpful and try their best to get someone out as soon as possible. The contractors they use have been very professional and fast.

5 years ago

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Alicia Till Pensacola, FL

First time I used them for our garbage disposal a technician can out and looked at it He said it needed replacing we gave him the $45.00 fee he left saying he will be back next day. Well he never came back I called Choise daily for 9days no one could contact this fellow Finally Choise sent out another company the Tecnhnician arrived promptly put in a new garage disposal and I didn’t have to pay another $45. So all in all at the end of the day I’m very happy with Choice. Only wished it did not take 9 days.

5 years ago

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J Lynch Broomfield, CO

1st time using your warranty. Quick response time after filing the claim. quick technician response to house for evaluation. I switched to Choice from another home warranty plan. Night and Day difference in service with the win going to Choice!

5 years ago

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Diane

I've used them before. He is great and explained in detail what my problem was.

5 years ago Edited January 10, 2024

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King St Louis, MO

My husband and I have only been with CHW for a short time but overall we are highly satisfied with the service we have received so far. When we put in an order for an electrician, the turn around was excellent! I would highly recommend CHW!

5 years ago

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Shelley Carter Havertown, PA

I have had good value from this company. The companies they sent to my home have been very polite and hard working. I have difficulty only when trying to schedule with one of their phone operators. Sometimes a situation is not a yes/no answer, if you know what I mean. Perhaps to avoid this in the future, I will just schedule online. I do believe Choice to be one of the best companies for home warranties.

5 years ago

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Robert Egan Owings Mills, MD

First let me say that Tory T Plumber was courteous and did a fine job for me. I am completely satisfied with his service. Not so much Choice Home Warranty. First, after Mr. P's evaluation of my disposal unit leak and his determination that a replacement was required, it took more than an hour after he asked CHW for authority to purchase a new unit to install for me for CHW to provide such authorization - while he and I waited. More importantly, before the service call I asked CHW customer service for reviews of the technician as none were available online. I was told first that the only information CHW had on the technician is that he was "certified". When I asked "certified" by whom and for what, the agent was unable to give me any further explanation. His supervisor changed "certified" to "licensed and insured" - about the same information that I could have gotten about any plumber from the Yellow Pages. He had no further information to offer about the technician's skills, character, legal record or performance reviews. I asked about reviews from other CHW customers. The supervisor could only tell me that he had no record of any complaints. He also said that he had no record of any favorable reviews despite the fact that he told me that a survey (like this one) is sent after each call. I asked if survey results are noted on CHW's records for the technician or not. Since the survey makes no reference to the specific technician, apparently the answer is "NO". This survey is administered by a firm named Best Company which presumably has record of other surveys of this technician. However, neither the customer service agent nor his supervisor referred me to Best Company to answer my questions. All this leads me to conclude that CHW sends technicians into the homes of we customers with only the barest evaluation of their skills, character and reviews of their performance. I seem to have lucked out; others might not be so fortunate. For the almost $2,000 I paid to CHW, I expected them to do better than that in this regard!

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Feb. 26th, 2019

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Spangler Olive Branch, MS

My request was handled in a timely manner by Choice. The service company called and confirmed the appointment date as promised. The technician arrived on the promised date and time. He performed the system tests and completed the repairs on the same day. Very good service!

5 years ago

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Patty Wilson Portland, OR

Choice Warranty was responsive and fast. electrician was congenial, efficient and educational about what was the problem. Only concern was the company on site Rental Home Solutions wanted me to pay my co-pay over the phone before they even arrived at my home! I declined and they waited until he arrived. Woman on phone was pleasant but pressures going me to pay before he even arrived. Not acceptable to pay for a service and you don’t even know they will show up.

5 years ago

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Paul D. Martin Azle, TX

A representative from Choice called while I was still in the process of reviewing the Choice website. Tim D reviewed the options listed on the website and courteously answered any questions I came up with. The financial options were easily complied with as I am on a fixed income. I signed because the experience was comforting and I am feeling much more secure than before the website visit....

5 years ago

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Milt Queen Creek, AZ

The gas company shut off the furnace in my residence due to a very small gas leak within the furnace. I called Choice Home Warranty and a Technician was enroute before the gas company had left the premises. Wonderful service.

5 years ago

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Bruce Jacksonville, FL

I’d like to rate choice a 5, the only thing holding me back is that when they told me who my service provider was they also said they would be there between 11 and 3. Then when the provider called me they said they would be there between 9 and 12. This caused some confusion but I got it squared away right away. Choice was very quick to put in my request, followed up with emails and I like the ability to track my claim. They were also very quick to offer me replacement value for my appliance. This was a great experience.

5 years ago

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Evelyn North Miami Beach, FL

Reliability, punctuality, efficiency, professionalism and best of all the courtesy of the technicians are all the aspects of a relation with Choice Warranty that make of this company one of the best. Way to go Choice Warranty. Keep up the good work. A very satisfied customer.

5 years ago

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The Monroes Bryan, TX

Home choice gave us a good price with 5 star service. The representative was very attentive, helpful and made sure we understood the warranty. He also informed us on savings such as the 3year plan & 5 year .Excellent customer service. With

5 years ago

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Tom Naples, FL

I do not have any experience with Choice Home Warranty yet, other than dealing with the phone sales Rep (Antony). He was well versed in the company's offering and seemed to go to work for us in finding the correct deal. I am a veteran and also a senior citizen and he came up with a very good offering.

5 years ago

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Bernard Pecaro Naples, FL

Your salesperson as very informed provided me with different options asked as to being a senior citizen as well as my military service both of which allowed me to take advantage of your policies regarding both. He was very professional a great sales person.

5 years ago

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Alan Jacksonville, FL

Another great response from CHW, the garbage disposal started leaking under the sink and I submitted a claim with the friendly staff. Within a short time I was scheduled for a technician to arrive and figure out the solution. Repairs were made and the house was back to normal.

5 years ago

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Stela Perry Andover, KS

I called first thing in the morning and immediately got a appointment w a company for the next day . Called the company and explained it was my day off and they were there 4 hour later By 1 pm my issue with my fridge was resolved Thank you for the quick response

5 years ago

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RLL Trafford, PA

Most company staff/customer support are courteous. There was an issue that we could not resolve. One other separate concern was a claim on a limited roof leak that the repair company Choice used did not show for the appointment nor contacted me. Choice did not follow up either after I made a couple of calls regarding this. I cancelled the claim for the possible roof leak as the the issue did not appear again and being no follow-up from Choice nor the repair company. If this did turn out to be a serious issue, it would have been concerning to say the least. Choice explained that they’d look into this issue further, but I did not receive any further information on it, even after calling about another claim 4 months later and discussing.

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We will contact you directly to further assist.

CHW

Oct. 23rd, 2018

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Debbie Cincinnati, OH

The technician was very nice a and attenyive. Hovever I called at 7am. At noon I still hadn't heard from anyone by 11:30. I had to call back to find out what was going on. The technician got to my house around 6pm. Tge warranty office was already closed by then and couldn't authorize the reoair. I had to wsit until the next morning around 9:30 for tge technician to come and fix my boiler. It worked for about 13 hours. I am now without heat again. It is the weekend and I sm playing ace as iting game again and can't call until after 9am because it isn't a new claimand we have a winter storm on the way and I have no heat! Turn around time to get gelp from Choice Home Warranty is too long!

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.
Kind Regards,

Jan. 23rd, 2019

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kathy237 White Plains, KY

I was very impressed with my Representative from Choice Home Warranty. He took the needed time to go through coverages available to come up with the plan that fit my needs then worked with me to make sure I received all discounts available. I hope I never need this plan but am very happy that I now have it in place.

5 years ago

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Dolores Malzahn Salisbury, NC

When I placed my request, I received an e-mail telling me that there were looking for someone in my area and that I could find my own repair person and they would reimburse me. I was not happy about this, however, it was an option. To have to look for someone would take time away from other things I needed to do. Fortunately before I started researching names, I received a call and they had found someone to repair what I need and he came right away. I was pleased about that and got what I needed fixed.

5 years ago

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Stephanie Englishtown, NJ

I signed up on the phone and the sales representative was very knowledgeable and very pleasant. I was given an additional promotion that I didn’t know was available on that day. I sincerely hope, if the need arises, I will receive the excellent service that this program promised.

5 years ago

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Robert D Selinger Hoffman, NJ

Haugstad HVAC serviced our heating system on 1/12/19. The unit had stopped providing heat and the house temp was down to 59 degrees. They identified the problem but didn't have the required part to fix it. However, they got the unit running and as we await their return with the part we still have heat.

5 years ago

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Sheila Powder Springs, GA

I noticed a leak in my ceiling. I contacted CHW and within a couple of days my roof leak was repaired. I appreciate their positive friendly atmosphere as well as their promptness. Initially I was a bit nervous about calling, but when the representative answered the phone with a smiling tone; I felt comfortable. Thank you CHW.

5 years ago

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Vicki Quanah, TX

We live in a remote area of a Texas. We are 90 miles from Wichita Falls. I was assured that a serviceman would be able to come to Texas. I hope I don’t have to use him, but I have peace of mind knowing someone can fix my appliances.

5 years ago

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Dale Purdy Tyler, TX

We had an issue with a leaking garbage disposal and you sent East Texas Plumbing to fix our problem. I called the work order in at 4:15pm on Monday, East Texas Plumbing called me 30 minutes later and made an appointment for 8;00am Tuesday morning. Our problem was fixed by 9:30am. Thank you for youe excellent service.

5 years ago

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Joseph Kiaulakis Bensenville, IL

I was not home , but Linda was very happy with the service . We Had sears before this and it took 3 months to get air conditioner fixed . finally in November they got it done. Thank you for your quick service. sincerly Joseph Kiaulakis

5 years ago

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Javer Stubbs Spring Lake, NC

I purchased a home warranty from Choice and my air conditioner went down they wouldn’t cover it because they said it was due to the storm, well I have two air conditioners the other works fine. They never get someone out in a timely fashion and they never keep their word. The tech was supposed to come in the morning and shows up 8 in the evening and next day he didn’t even put in a work order for my washer machine. After my contract is up I’m done. I rather pay more than to give away free money.

5 years ago

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Cathy B. Bertram, TX

Choice Home Warranty is a great choice when you need home protection. They had better plan options and the best pricing of all the companies I considered. I’m so happy to know they will always be there to help when I need them.

5 years ago

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Robert Schellman Arlington, VA

7 Jan 18: Choice Home Warranty has responded to this posting. They have offered and I have accepted a revised settlement. Buyer beware, full replacement of repairable covered items either because they are not economically repairable vs. replace or are mechanically repairable is not necessary the end result. Older appliances have significant limitations for receiving replacement value. Beware. 31 Dec 18: Choice Home Warranty (CHW) appears to be somewhat of a scam. First the good points….. Choice Home Warranty responds very well and promptly to service calls. Additionally,. The service technicians are prompt, courteous and have the technical expertise needed to fairly assess the situation. They also promptly report the results to CHW and CHW responds rapidly, usually within 24 working hours. Now for the disappointments…. This service call resulted in CHW determining a replacement of my electric range was less expensive than the repair. Initially I received an email offer for a $349 cash settlement that was less than half of what a equivalent replacement item would cost. I declined the cash settlement then the real frustration started. I soon received a call from the CHW representative assigned to this claim and she immediately said that all that they can offer only offer the initial low settlement which I previously refused and pushed me to settle for that using claims and quoting the contract and also stating that CHW does not actually arrange to replace the item and that the offered amount was what CHW would pay for the like replacement because CHW does not buy retail as I would have to. She also said that the unit was 20 years old (it was actually about 15 years old) and was insinuating that the replacement should be pegged to the value of the item back over 15 years ago. So, I said that, if HCW can do better on the price for an equivalent replacement please do so and arrange for delivery and installation. She refused to do this again stating CHW doesn’t actually replace the item, that the consumer has to do so. Thus, I pressed for a better settlement telling her that, if it was required that I replace the item, I would have to buy retail and CHW policy provides for an equivalent replacement and it costs double the offered cash. She kept going over the same comments refusing to address the actual replacement of the item and its actual replacement costs. She frustrated me greatly and I was becoming angry…I told her so and asked to speak to her supervisor. She said there were no supervisors. I asked to speak the Vice President in charge of her section and she seemed to ignore this request. She then cut me off and said that she could only go up to $589. I thought it over and given the frustrating 15 minutes with her I accepted. She placed me on hold for about 5 minutes and came back telling me the money would be sent in about 30 days. I asked for this in writing and she refused say the conversation was recorded. I tried to insist having this $589 settlement in righting and this was entirely to no avail and I thanked her and hung up. Even with this offer I will be out of pocket around $200. What kind of games is CHW playing and what kind of replacement coverage is this and why such poor customer service???

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. Our Consumer Advocates will look further into this for you and may contact you to address your needs.
Kind Regards,
CHW Team

Dec. 31st, 2018

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Les Ferguson Kerrville, TX

There was a quick response to our claim. Following the technician's assessment of the problem areas, he noted the repairs would exceed the original approval amount. He contacted the Choice Rep and was able to get the needed repairs approved.

5 years ago

Choice Home Warranty Reviews