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Marion

Two weeks ago I filed a claim on my kitchen sink. They scheduled a technician to come out who never showed up. I messaged choice and they told me they'd get in touch with him. The next day my sink started spraying everywhere and leaking. I had to call someone in because it was an emergency. He ended up fixing it and I sent an invoice into choice for what he charged me and they refused to pay it saying he needed to get prior approval. Everytime I call in a claim they argue about it and deny it. I've had two good experiences. Once my stove broke and they sent out a nice man. He came out fixed it and no problem they paid him. The other time I had a guy come in and unplug my bathtub and he found something else wrong with it and they played for the unplugging but they wouldn't pay for anything else wrong with it. I'm sick of arguing with them. It's like a full time job just trying to get them to pay.

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Feb. 26th, 2020

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Karen

I've only used them once. The gentleman came out and fixed our stove and there was still a problem with it. The gentleman came back and fixed it and it's all good.

4 years ago

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James Hinton, WV

It is a good price for the services you get. I have had some experiences that we weren't very good and some that were very quick and good. So far they take care of what they advertise.

4 years ago

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Verified Customer

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Tom Eutawville, SC

The offer was good. I was not pleased with the other company I had for warranty so we switched. They're a reputable service. They respond to you and get the repair people out quickly.

4 years ago

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Verified Customer

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Anonymous Lafayette, LA

My air conditioning was out and I called and the next day they had somebody out her and I was very satisfied with the work they did. I would highly recommend them to anybody.

4 years ago

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Anonymous Boerne, TX

I have been very happy with the service people choice had sent me. I've been able to call and have rapid response and professional, courteous service.

4 years ago

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Verified Customer

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K

My air conditioning was not working properly so I had that repaired. I have a water leak coming from my room and it's not going to be covered, even though I paid for partial coverage. I'm very disappointed in the coverage. Especially because I paid an extra premium for the roof so I probably won't renew it next year.

4 years ago

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Tom

I had to have my washing machine repaired and Choice sent somebody out and repaired it and everything was fine. It's just a little slow getting here. It takes them a little time.

4 years ago

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Verified Customer

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Masood

They called a couple of times and they didn't cover what was needed to be covered so I was not very happy but I still reused Choice Home Warranty because it's cheaper to have it. In three years I end up paying out of my pocket because they don't cover the whole thing. It's like the small things they will fix, but when the perfect thing comes up, they just try to come up with excuses.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Feb. 20th, 2020

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Verified Customer

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Eddie

I am very unhappy with Choice Home Warranty because of the following: Takes too long to get a service company to be assigned to my repair Repairmen always complain about not being paid from Choice Home Most of the repair people assigned are not very qualified as most Had a repair person sent for a plumbing issue who was not a plumber

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 20th, 2020

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Solomon Columbia, SC

Last month I used the warranty for heating and air conditioning. They said they weren't going to pay for the whole repair. Then they called back later and said they were going to pay for the whole repair. They don't want to pay for certain things.

4 years ago

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Anonymous Anderson, SC

They listen to what I have to say and supposedly send the right people most of the time. When it couldn't be fixed, they gave me money to buy another one.

4 years ago

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Virginia Omaha, NE

They brought someone right out. When my heater went out, I called them and they sent somebody out. They fixed the heater right away and that was a big thing.

4 years ago

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Arman Houston, TX

I just had one problem when I called and they contacted me within 24 hours. We agreed on a date for my dishwasher stuff. When I signed up, they called me seven or eight times trying to talk me into a customer and I told them I already was. They should know who their customers already are.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Feb. 20th, 2020

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Verified Customer

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anonymous

Very happy to be with the company. Most recently my furnace went out and the next day someone was out and it was found to be an igniter and it was fixed immediately.

4 years ago

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Verified Customer

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Willie

I had a hot water heater that need replacement and they didn't replace it but they did help me out. They are pretty prompt with their service and get back to me.

4 years ago

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Verified Customer

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Jean

Two weeks ago I had an issue with water coming up my sink. I called them and they set me up a plumber who came within the next 24 hours. They are very good.

4 years ago

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Verified Customer

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Claudia

They respond right away. I've only used it twice both for my dryer and I called and somebody came out the very next day. The people they sent we're very nice.

4 years ago

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Verified Customer

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Ricco

My garbage disposal went out and they sent the technician right away and actually replaced it. They were really quick to assign a claim and get a technician to my house.

4 years ago

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Verified Customer

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Carlos

Our heating system did not work and choice home warranty sent a repairman who fixed it that same day. It is very good quality work with a very quick response time.

4 years ago

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Verified Customer

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William

My interactions with them have all been positive. I needed to have it used recently. My toilet in the guest bedroom area was had sprung a leak and I was able to get a contractor in and he took care of it and everything was done in a reasonable time. I don't think anybody's perfect but they certainly responded very quickly and I was able to get the service I needed in a very timely manner.

4 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We hope you'll take a moment to evaluate your star-rating and update the rating to reflect the positive interactions.

Feb. 18th, 2020

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Verified Customer

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Kurt

My refrigerator isn't cooling and they came out and fixed it. They respond extremely fast and the quality of the service has been top notch. I'm very satisfied with them.

4 years ago

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Verified Customer

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Andrea

I needed to get my toilet back and running and it's in my warranty. They were able to connect me with the plumber within an hour and the plumber came out the next day.'

4 years ago

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Verified Customer

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Patricia

Yes I had a claim on November eleventh and after two and a half months, they finally reported that the washer and dryer was unrepairable on January sixteenth. That information was supplied by four different technicians. The first technician was unqualified I didn't have any faith in him and I did not want him back in my house. The other 3 technicians were very good. Being without a washer and dryer caused so much stress for me with time and expense spent at the laundromat. My replacement for the washer and dryer cost over sixteen hundred dollars for both appliances and I think I should be reimbursed for the appliance that we're unrepairable as stated in their warranty. The dryer and washer were only five years old and they should have lasted twenty years and if they couldn't be repaired why should I have to pay sixteen hundred dollars for a new washer and dryer? They didn't help me. If they couldn't repair it they were supposed to replace it which they did not do.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Best Company Reviewer”

Feb. 13th, 2020

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Nichelle

I've had no bad experiences so far. Everything has been fine. The only bad thig is that it took them a while to get a technician approved to work so I had to wait a little bit to get started fixing my problem.

4 years ago

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Verified Customer

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Steven

They're very responsive. Recently had a heating problem, and they came out and fixed it in a timely fashion. They are very on top of things when I have to file a claim.

4 years ago

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Verified Customer

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Steve

The contractors they use are better than most so you can trust who they are sending to your home. They respond immediately and are pleasant to deal with.

4 years ago

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Verified Customer

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Linda cullere

Customer service gets right back to you and then gets a person to fix whatever it is you need. I used the warranty for the toilet and they came right away with a plumber and I was very happy about that.

4 years ago

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Verified Customer

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Jennifer

They have handled my claims well. My heater stopped working and it was cold and they sent a repair person and were able to repair it. I did have one instance where I had to have a second opinion but the second time was good.

4 years ago

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Verified Customer

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Annie Harris-Young

I had no trouble when scheduling my service request. Repair tech came out without delay and repairs/replacement was made without question. Service was quick and efficient!

4 years ago

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Richard Lieb

The last time I had to use this service on my stove the repairman did a fine job and fixed the oven so it works just fine. He did a great job. But...I always get the feeling when I call in a problem that you are trying to find a way "Not To Fix It" I just get that feeling when I talk to the representative.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 27th, 2020

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Verified Customer

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Alan Marinozzi

Very efficient service if that's not enough for you take it on the road, your survey is a pain in the ass and how dare you tell what I need to say or in how many words don't expect me to do this shit again!

4 years ago

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Verified Customer

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Howard

Everything is done in record time, they told me the guy would be there the next day and he was and everything was done well. Everything was done as advertised.

4 years ago

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Verified Customer

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Bernard

I have used it a lot in the three years that I've had it. They've always taken care of the service that I needed promptly. They haven't let me down yet.

4 years ago

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Verified Customer

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Maria Portland, OR

Very prompt and very kind, good service. My dryer wasn't working all of the sudden and maybe in two or three hours, he responded. I think it is worth it.

4 years ago

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Ronald Cordova, TN

I think it is a very good service, not excellent because of the wait time. The dryer went out and I called them and it did take a while to get it looked at, it was about ten days, but they came and did a good job after that.

4 years ago

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Richard Charlottesville, VA

I was pleased with everything start to finish. They were very accurate and on time. They didn't take a long time to make the appointment. It is just good overall.

4 years ago

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Robert And Donna Crossville, TN

Coverage is very reasonable. They are very responsive and easy to deal with. Hopefully I don't have to use it again but if I do, I know what they are.

4 years ago

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Verified Customer

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Ayana

I've contacted CHoice twice regarding covered repairs. The response has been quick each time. In addition, the contractors have been throrough and professional.

4 years ago

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Cheryl

Had a non emergency plumbing issue on a holiday.they sent updates consistently and had someone here the next day. Very easy to work with and problem was fully fixed.

4 years ago

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Gail McCoy

My microwave is still broken since B&W came out to service it on December 11th. They said the hold up was getting the parts, now that the parts are in 2 weeks ago it's still not fix and I tried to get in touch with them by phone no return call but I e mail them and it's always the tech called in and someone else will give me a call that I never get the call. I call Choice Warranty today to talk to a supervisor they put me on hold for so long until I opt to have them call me back and no one have called me back. I pay for this service and zI can't get a microwave fix. I would had it it was my heating system

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In recent review of your claim, our records show that your technician is scheduled to come out to complete repair.

Jan. 17th, 2020

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John Doherty

Very responsive. All items of appliances are not covered which becomes somewhat disconcerting. I would recommend eliminating most exceptions. This would Provide a greater comfort level for customers.

4 years ago

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Bonnie

Very quick service.call tech and was there in 45 minutes. Can u imagine on new year eve. Part was needed so Monday everything was repaired. Thanks so much

4 years ago

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james Mcaleese Gloversville, NY

I have had several good calls with a happy resolution, I have had some not so good results. Presently I am disputing a claim, because the person that wrote it up, did not write what I said. This has happened on several occasions. Hopefully at the end of this claim I will go back y]to the 5 stars I gave you before.

4 years ago Edited January 10, 2024

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Ann

Dropped the ball concerning my a/c claim. Took Choice 25 days with me calling and sending emails trying to get results. All this during some of the hottest days of heat we have had. At one point, it registered 99 inside the house with heat index showing 115. My partner and I are 76 yrs old Nd have suffered terribly through this. Choice originally said it would be delivered the 7th, it wasn’t. When I tried to get any update, I got the run around, no would could give me any information. Their automated system referred me to their website. That indicated my claim was closed with no further information. My technician assigned also was in the dark as to what was going on. Four days ago he was kind enough to bring out a small portable unit to give is some relief. Today the unit is supposed to be installed, but again another delay due to missing boxes that should have been in the shipment. Would I recommend this company, absolutely NOT.

4 years ago Edited January 10, 2024

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Janice

I had some friends that used them and had good results. They are very prompt in replying back to you. I'm waiting on a serviceman to fix my hot water heater. Sometimes the people they use I don't think are very good or very conscientious. I've been without hot water for 3 weeks now. It's the people they use not necessarily the company.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Jan. 15th, 2020

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William

They are very customer oriented. We used it for an electrical issue and an electrician came out. He was a very nice guy, took the time to explain all his findings.

4 years ago

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Caren

We always have somebody here within a day or two. I've used them a number of times. Their technicians are not just nice but they know what they are doing.

4 years ago

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John

Recently the plumbing was stopped up and they came out and cleaned out the line. That worked out great. The people that come out have been good. They have been responsive and prompt.

4 years ago

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Diane

I had to use them for my AC not too long ago and I was very impressed with the service technician in our area. He responded immediately and was out there that same day.

4 years ago

Choice Home Warranty Reviews