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Verified Customer

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Marcia

Had a problem with my toiled. I called them. They took charge of it immediately. Before the technician stepped through the door, he explained everything. He had good clean habits and fixed my project quickly.

4 years ago

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Verified Customer

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Aaron

I found them on google because I needed a warranty company. They are very responsive and get back to you if you have a questions. Everything has been fine. It is definitely worth it.

4 years ago

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Verified Customer

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Robert

For the money, so far it has been very good. People are friendly and have tried to help. It is a little hard to find people to come to my house but for the most part, they are responsive.

4 years ago

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Verified Customer

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Steven & Colleen Euless, TX

Well the customer service was good but your policies leave a lot to be desired. For example repairing my AC System it shows AC Systems covered. When you get down to it only part of the system was covered leaving to pay over half of the charges. I could have paid for the repair with my regular AC guy for just a little more. I am not sure I agree that you have picked reputable contractors based on my experiences so far.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

May. 17th, 2021

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Verified Customer

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Travis

Our washing machine went out and they had a person our in two days to fix it. Everything was taken care of. I only has to pay the one time service fee. The contractor they sent out was professional and highly reputable.

4 years ago

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Verified Customer

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Raquel

About a week ago, I used the warranty. The guy came out and fixed the problem. The only thing is it is the same problem they fixed before so I feel like I am paying double but it my air conditioning works.

4 years ago

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Verified Customer

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Mohammad

Every time they come to my house I am satisfied. It really works good especially since I am sixty plus so I don’t have to worry. I know if anything happens, they will come and fix it.

4 years ago

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Verified Customer

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Anonymous

It is definitely a huge benefit to homeowners. It is affordable. They do a really good job with their customer service, though sometimes it is a little hard to get information. The did end up replacing my AC for me.

4 years ago

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Verified Customer

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August

Price wise, it is good. Initial visit is much cheaper as is the monthly rate. They are able to get me someone within a couple of days. The people are very polite and clean and willing to explaine certain issues.

4 years ago

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Verified Customer

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Shirley

Excellent service. All the people are very polite and professional. They are very good people. I did not appreciate that I had to pay for the visit when it is supposed to be free for the first year. They said it would be free the next time. They were here within 24 hours for that call.

4 years ago

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Verified Customer

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James

I like the copay, the price is reasonable. I have used it several times and I’ve always gotten great responses. Customer service is really great. There are certain things they don’t cover.

4 years ago

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Verified Customer

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Carol

Our air conditioning went out the hottest weekend of the summer. They reached out to the service company, butt closed weekends, so they came promptly on Monday. We suffered from the heat, but they got to us as soon as they could,y,

4 years ago

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Verified Customer

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Margaret Orman Brandon, MS

Because I don't know anything bad about them. My need was minor and it was taken care of quickly and well but I have not had any major need thus far. They certainly are nice to talk with when you call.

4 years ago

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Verified Customer

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Anonymous Austin, TX

Customer support does a good job. I have a good experience with a couple of things like the heating system and air conditioning and the water heater. One time the vendor didn’t solve the problem. It can require research to get the problem resolved.

4 years ago

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Verified Customer

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Anel Melissa, TX

So far they’ve been good. It seems to be the best value and they cover about everything I need them to cover. Customer support has been great. They have been prompt both times I needed the warranty.

4 years ago

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Verified Customer

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Caren Castle Hayne, NC

We’ve paid a lot of money for it and I don’t know if it is going to pay off. They do give good service. They return calls and work quickly and efficiently. We had a great guy come out to fix the problem with our air conditioning. It was a big disappointment that our stove range was not covered.

4 years ago

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Verified Customer

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Cathy Cazares Forney, TX

I had more work that needed to be done that was a big mess from the previous owners and CHW would ONLY fix one issue when the entire area needed to be done. Had a major water leak, been their over a year, CHW paid for the plumber but the wood, cabinets, sealing off mold was left for me when it was all connected. Previous homeowners paid $1,000.00 for a home warranty and it was $500. for plumbing and they wouldn't pay the rest. Very disappointed A good company but was told they wouldn't exceed the $1,000.00

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 2nd, 2020

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Verified Customer

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Erin Cordova, TN

They are always courteous and pretty quick to dispatch people. It is not a hassle at all. It works well and is only sixty five dollars for something. I am definitely going to renew next year.

4 years ago

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Verified Customer

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Becki Gassville, AR

I am very happy with them. I recently used the warranty for an electrical problem and there ended up being nothing wrong but I still got charged. Other than that I have been very pleased.

4 years ago

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Verified Customer

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Loretta Rowlett, TX

They’re a very good company. I have been satisfied with them and I can’t even remember how many years I have been with them. They are very courteous and the people that come to the home are courteous too.

4 years ago

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Verified Customer

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Ed Buford, GA

I chose choice years ago. Every interaction is through the website to put in claims. I get contacted with 24 hours and the service people correct my issues. I am very happy with the service.

4 years ago

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Verified Customer

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Joanne Brooksville, FL

Any time I call them, they send somebody to fix the problem with 24 hours. I have used it twice, once for the air conditioning and the other for the garbage disposal. They were very professional.

4 years ago

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Verified Customer

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Elyssa Phoenix, AZ

I’ve been happy that they are serving me. They work hard to try to fix the problem. I’ve called them twice and they took care of me. I did have to pay for the compressor to be cleaned but it did over the rest.

4 years ago

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Verified Customer

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Shawn And Andria Litchfield Park, AZ

Honestly I am lucky that choice worked with this one company. They went above and beyond and he was absolutely outstanding. For the most part I get good service with choice but there have been two times that the service had been horrible and the problem was only temporarily fixed and I had to have them come back out and pay another service fee.

4 years ago

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Verified Customer

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Gary Lutherville-Timonium, MD

There is nothing that is perfect but from what I hear about other companies, Choice is okay. They got us who we needed in an okay time and they fixed it okay. They have sent technicians that don’t know what they’re doing but they’re usually okay.

4 years ago

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Verified Customer

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Sharon Monroe, LA

They’re great. They have great customer service. Whatever you tell them you need, they will get you the contact information for the technician. I got results the same day when I was having problems with my refrigerator.

4 years ago

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Verified Customer

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Ronald And Melanie Summerville, SC

Money well spent. It is very pleasant to work with them. Their plan is comprehensive. They do what they say they are going to do. They are always responsive and attentive. They do a really good job.

4 years ago

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Verified Customer

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Summer Hurricane, UT

So far I’ve had to call them a couple of times and they are always really helpful. I had to have my ac checked, it wasn’t running well, and they sent somebody right out to come and look at it. Good customer service.

4 years ago

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Verified Customer

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Mary Pahrump, NV

Support is good. Somebody is out the next day when I call. Just about everything is under the warranty. It makes me comfortable knowing if something happens, I can call and they are quick to have someone out here.

4 years ago

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Verified Customer

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Rekha Henderson, NV

Customer service is pretty supportive, though sometimes it takes time to get it covered. There have been 3 or 4 times where my faucet was leaking and it was not covered but I talked to a manager and they did it for me. The contractors are really good.

4 years ago

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Verified Customer

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Anthony Yorktown, VA

All the customer service is great. Any time you call, it is very positive. What they offer is quick and efficient problems fixed. The work people they send out are very professional and fix everything.

4 years ago

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Verified Customer

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Everard Clinton, MD

Choice seems to have knowledgeable technician that fix the problems the first time. I used my warranty last month on my garage door openers and they came out on date earlier than scheduled.

4 years ago

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Verified Customer

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Stephanie Las Vegas, NV

Wasn’t happy with the other company so I looked online and I thought I would give choice a try. They answered all my questions and get service checks out quickly. They are quick and professional.

4 years ago

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Verified Customer

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Parimal Littleton, CO

Quality customer service and timely response. So far so good. The automatic system is great. They keep you updated on the service calls and everything. Both companies I have worked with turned out to be very nice.

4 years ago

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Verified Customer

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Gloria Catonsville, MD

There has only been one instance when one of the companies came out and did not do a good job but they sent out someone to fix the issue and I was happy with the quick response so it has been a very positive experience.

4 years ago

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Verified Customer

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James Blountville, TN

Choice came with my home when I purchased it, and I renewed it for another year because of the speed of their response in terms of filing claims. Occasionally there is a delay finding a local service provider to came in and perform the repairs.

4 years ago

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Verified Customer

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Tracy Tucson, AZ

I hear they were a good company and I think they are good enough. I needed to use the warrant for my dishwasher and they came out pretty quick and fixed it. It was a good job.

4 years ago

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Verified Customer

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Lakeisha Greensboro, NC

When I call, they are very responsive. They keep you informed by sending emails letting you know when someone is going to come to your home. I am very happy with their services now.

4 years ago

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Verified Customer

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Crystalyn Capitol Heights, MD

The value is great. It is actually cheaper than some other home warranty companies. They are responsive. They are professional. They honor their promises. Every time I call, I get great customer service. I can trust them.

4 years ago

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Verified Customer

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Jill Loveland, CO

Used the home warranty once to deal with the air conditioner and I was very pleased with the company that came out and satisfied with choice. I was not disappointed, I was happy with everything.

4 years ago

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Verified Customer

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Terry Knudsen New London, OH

I had very quick service on my dryer but about a month later, they would/could not even locate a service for my refrigerator and messed around for 4 days without scheduling anything even though I told them to get something scheduled now even if it is 2 weeks away it would be 2 weeks from today instead of 2 weeks from a week from now. They never did make an appointment and I had to call Sears, who came out on the dryer, and schedule an appointment for 13 days out which could have been scheduled 4 days earlier and probably my service call would have been 4 days sooner. On the first call, the service was excellent. On the second call, they have left me wanting to get a refund because I had to spend over an hour of my time to find and schedule service which is what I am paying them to do. Were it not for the warranty coverage for my refrigerator in need of repair, I would have demanded a refund immediately. As it is, I have to pay for the repair then get a reimbursement from them. Why could they not have called the exact same repair people that they used before instead of creating such a hassle for me. Again, I am giving 2 stars because the first service was definitely 5 star while I can't rate the second service lower than a 1 star.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Aug. 4th, 2020

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Verified Customer

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Theresa Tropel Las Vegas, NV

Choice Home Warranty (CHW) consistently exceeds our expectations. They have the most reliable and fast service when you need them the most both our own home and rental house. Highly recommended.

4 years ago Edited January 10, 2024

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Verified Customer

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Nancy Chesbrso Katy, TX

I haven't had to use them too often but have been very pleased when the came out. We settled on an amount for appliance replacement and the check were sent quickly. The service men were great and very efficient.

4 years ago

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Verified Customer

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Gloria

Great fast service. They were in an out and didnt leave a mess. Also left a message reminding me to disinfect after service was complete and before usage which great advice in the covid epidemic.

4 years ago

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Verified Customer

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Anonymous

We just needed it about the 3 weeks ago. We called and in within two days you came in and fixed our problem. They are very prompt and in giving a service and the people you sent were very pleasant to work with

4 years ago

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Verified Customer

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Tedra

I had to use it twice. They were real attentive and listened. Once for when my toilet was leaking and they came out and fixed it. They were pretty fast in getting here and listening to my needs

4 years ago

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Verified Customer

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Dorothy

Almost almost every time I've needed to use it they sent someone to fix it and they did a good job and it was finished. They usually respond to what we inquire. A couple of times I didn't understand why something would or wouldn't be covered. It's just Most of the time they respond positively to what I asked for

4 years ago

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Verified Customer

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Anonymous

I used my warranty once and the person who came out did a very good job and came out in a timely manner. The response time was really quick in regards to getting my recent repair.

4 years ago

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Verified Customer

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Mazhar

They've given me a good price for 6 years. I just had one issue since I got choice warranty. My AC stopped working and I filed a claim online.. the very next day they appointed someone to fix it.

4 years ago

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Verified Customer

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Satyanarayana

It had a better price and reliable service. Choice did a very excellent job when we used them. They came on time and they replaced it with a new one without having any issues and without having any arguments.

4 years ago

Choice Home Warranty Reviews