America's Preferred Home Warranty
Is This Your Business?1.4
2.9
Overall Score
Author: Kalicia Bateman
America's Preferred Home Warranty, a privately held and Christian based company, was founded in 1999 and serves customers in 36 states. You can choose your own licensed contractor to service approved claims, allowing you to have more control over the repairs process.
Jump down to read America's Preferred Home Warranty reviews.
Top Ranked Companies
Pros
- Various Coverage Options
- Add-On Coverage
- Choose Your Own Contractor
- Easy Claim Process
- 24/7/365 Service
Various Coverage Options
America's Preferred offers several home warranty coverage options for customers to choose from. The company offers basic coverage that can be tailored to specific property types. The basic coverage covers the following major appliances and systems:
- Attic and exhaust fans
- Central air conditioning
- Electrical
- Heating system
- Humidifier
- Kitchen appliances
- Plumbing systems
- Roof
- Septic system
- Trash compactor
- Water heater
- Water well pump
Note: Coverage limitations may apply to specific appliance or system parts or features.
Home warranties are available for the following property types:
- Single-family home
- Condo
- Townhouse
- New construction
- Multi-family units
Coverage will likely vary, but American's Preferred is committed to providing reliable coverage no matter your property type.
Add-On Coverage
America's Preferred Home Warranty offers various add on coverage options that can be applied to any plan. Add on options include the following, including approximate price points for each:
- Additional refrigerators — $4.17
- Clothes washer and dryer — $7.92
- Gas fireplace — $4.17
- Pool/spa — $15.42
- Salt water pool/spa — $28.75
- Bathtub with jets — $10.42
- Sprinkler system — $4.17
- Termite control — $4.17
- Water softener — $7.92
Costs are subject to change. These are typical add-on coverage options that you will see within the industry, although it is worth noting that most other home warranty companies include a clothes washer and dryer within their plan coverage.
Choose Your Own Contractor
Most home warranty companies have an option for customers to choose their own contractor if they'd prefer to do so rather than work with a contractor from a company's vetted network. The America's Preferred business model is different in the fact that you will have to choose your own contractor for claim repairs and replacements. This allows you to have greater flexibility and control in the repair process, but it requires you to be more involved in the claims process overall.
Easy Claim Process
Because you can choose your own licensed contractor to do any repair or replacement work, the claims process will look a little different from what typically occurs with other home warranty companies.
America's Preferred Home Warranty has a simple claim process that can be started online. Once you complete your online claim, you will receive a claim number. After receiving this number, you can contact your chosen contractor. Once the contractor is at your property, you must call America's Preferred for phone approval. If you don't get phone approval, your claim could be denied.
24/7/365 Service
The home warranty company offers 24/7/365 customer service for filing claims. Customers may call the company directly anytime repairs are needed and choose their own licensed contractor. No forms are required to be filled out, but the contractor must call the company for approval prior to performing any repairs.
Cons
- No Online Claims
- Service Limitations
- Realtor-Only Mobile App
No Online Claims
America's Preferred does not offer customers the ability to file claims online. Customers must contact the company by phone for approval when repairs are needed. No claim forms are required.
Service Limitations
America's Preferred does not offer customers a live chat option on its website for customers to ask questions before purchasing a home warranty. Pricing information for its warranty coverage is not clearly listed in full detail on the company's website.
However, America's Preferred does offer an online quote. The company is licensed to do business in only 36 states. A full list of state coverage details is disclosed directly on the website.
Realtor-Only Mobile App
America's Preferred does not offer a mobile app for homeowners or sellers to file claims or make payments. The available mobile app is for real estate professionals only and is used to manage multiple client accounts and warranty documents.
The Bottom Line
America's Preferred offers customers a wide variety of home warranty plans with 24/7/365 customer service and a make-it-right guarantee; however, the company is not fully transparent about its pricing structure and its service coverage area is limited. Customers are not able to file online claims and the company's mobile app is for real estate professionals only.
