Name: American Home Shield
Rating: 4.0

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Verified Customer

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Susan Dover, OH

I have been a customer for six years. Until this year I have been quite satisfied with the service. The last two episodes have been horrific. You have been unable to find contractors to service my request, and when she did find them it took weeks not days for them to show up if they showed up at all. Once I had to find my own contractor and I was told I would be reimbursed.Three months later I received the check. This is not satisfactory. The only thing that saved the company in my braces was that one of your employees was kind enough to get permission to reimburse one of my deposits for $100. If it had not been for her kindness and her hard work I would've quit the company.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please respond with your contract number or complete property address and your email address.

Aug. 8th, 2022

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Amina Jacksonville, FL

Very pleased with AHS over the years. Easy to use portal to schedule and text to keep you informed. The service techs sent to our home have been professional and qualified to fix the issues.

1 year ago

Reply from American Home Shield

Hi Amina. hank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in your warranty coverage.

Jul. 29th, 2022

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Zonia Sylvester Stone Mountain, GA

Decent coverage, reasonable price and outstanding customer service, which I refer to the Service Resolution Team. I just wish AHS covers pest control, as other home warranty companies do.

1 year ago

Reply from American Home Shield

Hi Zonia, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 29th, 2022

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Tavia Gant Lancaster, TX

Whenever my Husband & I have had an appliance stop working properly, AHS sent repair technicians to our home to either repair or recommend replacement without a lot of runaround & excuses

1 year ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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heath New Braunfels, TX

I have been with American Home Shield for about five years now and thee service is easy and excellent. It is worth it and I would recommend to anyone. I've had an overall great experience.

1 year ago

Reply from American Home Shield

Hi Heath, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 29th, 2022

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Verified Customer

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Miguel Walker Calumet City, IL

They were prompt to schedule a service request. Although delivery of new appliance was a bit slow, it was not their fault but the company they issued the order. Other than that. I've been satisfied.

1 year ago

Reply from American Home Shield

Hi Miguel, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Decline Prattville, AL

AC quit working and notified AHS who sent me the info to obtain a Heating & AC Tech Service Rose Heating. I had to wait a week for an appointment but then had to be extended due to shortage of technicians. The technician who came was friendly and able to fix the problem quickly.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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James Hicks Elizabeth City, NC

Most experiences have been positive. They have replaced a washing machine, a water heater, and a pool pump when they were beyond repair. There have been a few times when things were not covered when I think they should have been. For example, a dishwasher was repaired mechanically, but the clips that held the drawer in place were not covered.

1 year ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Fred Turner Las Vegas, NV

For the most part. Your service has been fine. We had some difficulty with getting warranty honored on our refrigerator. It was finally resolved and we got our new refrigerator but we had a significant increase on our monthly charge. I'm still waiting for follow-up from sales dept.

1 year ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 29th, 2022

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Elias Lee Philadelphia, PA

I have been satisfied with the service and the service technicians. The online scheduling is easy. However, if I have a problem and have to talk to an actual human, that process is very tedious. I get someone who is obviously in a large phone bank, very noisy, hard to understand. Even my cable company has better service when I make a call.

1 year ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Georgina mollica Las Vegas, NV

My experience overall was great. The only negative that I faced was the first company recommended for my repair was rude & unable to get service out for several days. However when I called AHS back, they promptly got service for me with a professional, competent & quick response time.

1 year ago

Reply from American Home Shield

Hi Georgina, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Mimi Slavin Woodland Hills, CA

We had a good experience with the company sent to repair our dishwasher. That was done quickly and efficiently. The company which came to fix our light switches, City, has been a headache. One of two requested light switches was fixed. The repairman refused to fix the other one. He did a cosmetic change-out of a plate and switch but never fixed the switch. Upon discussing the issue with AHS, we were told that this guy had given his "diagnosis" and that was as far as it could go. Supposedly though, City was supposed to call us back again, but we never received any call. We are displeased with this service!

1 year ago

Reply from American Home Shield

Hi Mimi, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 28th, 2022

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Anthony S Nixon Indian Land, SC

The service was good and fast. The concern is that I had to pay $100 for his service. When I spoke with you before I signed in. The costumer service rep told me that I ONLY have to pay monthly, no extra payments for service or replacement if needed. Please call me. I want to understand better how you work, then I will make a decision to continue or cancel your service.

1 year ago

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Alfonzo Wade Dallas, TX

Took 6 months to get sunroom device right. The coldest months without heat. Thankful for success 6/26 for cool sunroom. Now house unit not working since 7/2. Shield found a way not to support calling evaporator coil replacement a "secondary" cause, not covered. I asked twice for a supervisor to call and explain to out of country reps. Was only told my responsibility.

1 year ago

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Debbie Festa Saddle River, NJ

They wanted to charge me over $1800 for a water heater. I went to HD and replaced it myself for $549. So much for the replace part of the warranty!! My policy covers up to $2000 for a water heater, but they would not replace mine and it is shot, leaking all over the floor. At least they cover the little stuff. They replaced the fan on my AC unit. Had great customer service with AHS and the company who fixed it.

1 year ago

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Jeannine A Collin Las Vegas, NV

As soon as i created a request a tech came in and put in an order for replacement. From here the tech started to quote extra work calling them as modifications, so insurance wouldnt pay and i have to pay from my pocket.. The best authorization team of AHS suggested me to request cash out but to determine that amount, they again went to the same tech.. Obviously with the setup as expected i got the cash out offer as less than 30% of what they would cover if i go through the same tech.. its been 4 weeks now since i opened the ticket and it is still not resolved..

1 year ago

Reply from American Home Shield

Thanks for sharing your experience.

Aug. 23rd, 2022

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Megan Philadelphia, PA

Since I moved out in the country its been hard to get help when needed. The last time went well but there's been a few times it took too long to get the job done.i had to find my own company to come out last December when furnace broke down. Customer Service with people in different countries is not something I expect from a company called American Home Shield . Also having to make several calls to keep my order in motion does not make me happy. The company's that have come to my house for the repair needed have been professional and vary nice . Its just getting them to my house.

1 year ago

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C. Brown Loganville, GA

I have had poor contractors twice and had to bring in different contractors to finish the work correctly. These contractors acted as if their main goal was to deny my claim and report this to AHS. I have had to elevate such incident to the Resolution team and they have been helpful. Many of the Associates I have talked to do not seem to understand what I am requesting.

1 year ago

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brandon gambina

Every time something has broken down, they have had a repairman out the very next day! If it needed to be replaced it was done in a very timely manner! I highly recommend American Home Shield!!

1 year ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 22nd, 2022

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Rosemary Janezich

When my air conditioner went out at 104 degrees I explained I was 71 and I had my sister who is disabled so I needed to get it fixed as soon as possible. They got me a technician the very next morning.

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 22nd, 2022

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Jacqueline

Been with AHS SINCE I bought and it makes me feel more secure with any upkeep that may happened! All I have to pay is the service fee! I hope to stay with AHS for life, thank you for your services!

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 27th, 2022

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Larry Briggs

Take care of Problem. Only thing is placing a service request on phone is a bit challenge. But overall I am happy since 2001 with added 2 more properties and recommended some friends to buy AHS.

1 year ago

Reply from American Home Shield

Hi Larry. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that you have been pleased with the service we provide. We appreciate your patience when calling as well. We look forward to being your warranty company for many years to come.

Jul. 28th, 2022

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Freddie Greene

My last service calls to AHS have been excellent!! My last call was for service to my AC, I called n my AC was serviced within days. So far I have been very satisfied w/their services, thank God!

1 year ago

Reply from American Home Shield

Hi Freddie, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 27th, 2022

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Kurt Louys

The repairman came out to my home when he said he would be here and was very friendly and respectful he also did a wonderful job of fixing my drive my experience so far with American Home Shield has been great.

1 year ago

Reply from American Home Shield

Hi Kurt. Thank you so much for your feedback. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing us to do that for you. We look forward to working with you again in the future.

Jul. 28th, 2022

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Pura Caballero

Hey great customer service was able to track it every step of the way have the number to contact the contractors That was supposed to install it and was able to speak with them immediately

1 year ago

Reply from American Home Shield

Hi Pura, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 29th, 2022

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Alma D

I have be paying a service fee for the same two appliances that's keep giving me problems. They work for a few after these so called companies come and fix them. Like how many times so they have to come out for the same thing until they replace them. These appliances have been here for more than 10yrs. I purchased this house 5 months ago and have consistent problems with them.

1 year ago

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Vince Scheerer

Company was great. My only question was about the fee. I had two issues in the same bathroom-same visit. I paid for two visits. I paid $166 for one visit. I understood that you paid for the visit and if they could do 2,3 things while there it was one service fee.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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DD Winfree

They would get a 1 rating however they have handled my appliance issues without much difficulty. I wish I could say the same for the air conditioner. Since 2019 we have had to add Freon the the unit. Last year, 2 companies came out and freon was added 3 times. Ahs only covers $10 for freon so guess who's pocket it came out of? This would be fine if Ahs took the recommendation of both contractors and replaced the unit but nope. This year we have put Freon in once so far. I was working with Robert S a representative in the US and I thought maybe we were going to get somewhere but he just closed my ticket and that was the end of it. Ahs is not what it used to be. Customer Service has gone down hill, you talk to reps in a different country who repeat the same thing over and over. They don't listen to the techs who in my case have told me & Ahs that I need a new unit. It's turned into a joke.

1 year ago

Reply from American Home Shield

Hi DD, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Jul. 20th, 2022

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Ifti Baqai

I had signed up for a service to do a tune up on my AC during a promotion and the service never happened due to availability of contractors and without written notice the service request was cancelled and I was told a refund of my $75 paid service fee would be issued within 10 days, it has now been over 20 days and I still have not received a return and I was in contact with the area manager but now no longer can get any info from them in the status of me receiving my return. Very unprofessional on their part as I have worked with other home warranty companies in the past and had to get a refund and it was processed within 24 hours.

1 year ago

Reply from American Home Shield

Hi Ifti, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 22nd, 2022

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Lash

At first it was great! Our guy came in and saw our dishwasher needed to be replaced and it did, we ordered a new one and it was good. Upon delivery of the dishwasher there was no install and it says that is apart of our Hsa contract. Now we have a dishwasher in our living room for 2 weeks. After we called and told them it wasn't installed the Hsa said they would call us in 48hours to get this squared away. 6 days later we get a call about fixing our dishwasher when we just need it installed and our old one taken away.

1 year ago

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John Rosenow

The 1st rep said the service call was $81.19 i am frustrated about this and its hard to get a supervisor . To wich 13 yrs I've Pais $75.00 he said it was state tax very confusing then he ask for my bank account # wich I told him it was on file he said it was not I was very suspicious the 2nd rep found my account # but I would like a reply as to why in 2 weeks the service call cost

1 year ago

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Mara D Hull

I like that everytime I need their service, they repley fast. Every serviceman that came for our problem have been the best. I haven't problems that haven't solve and I have no gripes. I'm happy we got American Home Shielde!

1 year ago Edited January 10, 2024

Reply from American Home Shield

Hi Mara, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 20th, 2022

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Brandon

Last 2 service calls were handled efficiently and was resolved above my satisfaction.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 19th, 2022

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Gilbert Lawrence Jr Toledo, OH

The tech that showed up at my house was awesome. Unlike the guy that came last year and didn't do anything. He cleaned everything. Checked all the levels. Made sure everything was in good working condition.

1 year ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

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Alexander Hicks Roebuck, SC

You guys are amazing fixing all my appliances. I never received push back from you all. You have been quick to respond and quick to get things fixed and done. Thank you sooo much!! Highly recommend!!!

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 19th, 2022

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Myl Murrieta, CA

I have babies and my AC went out, AHS quickly had a company call me, I really needed to be serviced fast my family was hot here in the Texas summer. Quick and professional service.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 19th, 2022

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K K Columbus, OH

I am grateful we purchased American Home Shield when we bought our condo. We have had both a plumber and electrician come to fix and replace some minor things and both technicians we're great. Definitely worth the money.

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

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Hyde Kazmi Montclair, CA

Every time I've had to make a service request, AHS has responded quickly and the contractors they have assigned to complete the service request have done so in a timely and professional manner.

1 year ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 19th, 2022

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Wanda Decatur, GA

they solved all my home warranty issues quickly and the vendors (repair people) that have come are top notch. They always cover their shoes and explain things in simple terms.

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

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Lourdes Gutierrez

It would have taken them contractors 2 weeks to come but because we had an urgent need for help because of a very sick family member, AHS agent themselves reached out another contractor to come out asap.

1 year ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 19th, 2022

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Reathea Benner Colorado Springs, CO

Everytime I have anything happen, we call and immediately get the help we need !! My dad has the company as well and helped him above and beyond when the upstairs bathroom flooded into his dinning room.

1 year ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 28th, 2022

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Hosford Galveston, TX

I prefer phone support when setting up appointments and the reps have always been professional. My experiences with the companies assigned to my jobs have always been good.

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

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Lenore Brown Gilbert, AZ

Very happy with how quickly I was able to get my washer fixed. But had an electrical issue with washer after technician installed a new motherboard for washer. It kept tripping the outlet out, so we had to plug in another outlet. When I tried to get an electrician, they charged me another fee. But it was still for completion of washer issue.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Riley Sweeney Dubuque, IA

Well they paid for replacement of house hold item, but the you the costumer will have to pay the reminder of the replacement bill. It's feels that you are working with a auto mobile warranty, they paid for the park of the out plus you end up paying for labor and extra part.

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

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Cindy Berryman Arnold, MO

I have been with them for approx. 10 years and have had a good experience most of that time. But I do not like there new policy of having to do a video! Why should I do that when I pay a monthly fee for the insurance and then pay $110 for the service call?

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

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Sang Kim Chester, SC

I would rather have a different way to purchase an appliance rather then being given a gift card for Lowe's. I am having a difficult time getting an appliance from them. I have been rescheduled or the appliance is not available. I would rather be given a Visa card instead.

1 year ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 28th, 2022

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Elise Isaia Universal City, TX

Rating of a three because when it comes to heating and air conditioning companies the ratings the companies get is a 1.5 to 2.5 out of 5. We have had several issues over the last year with our air conditioning unit and do not necessarily believe the 2 companies they have sent out to do the service really have do that much to resolve an issue. We have had to have them come back out for the same problem several times.

1 year ago

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Bobby McKey Gulf Breeze, FL

Well AHS did send someone to fix my plumbing issue but the people that came stated they need to order a part that will take a couple of days but it has been three weeks and follow up from AHS or the plumber that they provided, I reached out to the plumber and left a voicemail but have not received a call back and when I contacted AHS was indicated that my service request was closed but i'm still having issues

1 year ago

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Omotayo Oladejo Evergreen Park, IL

AHS Quick response and Professionalism are great. AHS follows up with customers whenever you have to replace any item. They have staff that answers your questions and assigns contractors quickly when needed.

1 year ago

Reply from American Home Shield

Hi Omotayo, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Christina Zayak Edwardsburg, MI

Our air went out in the middle of the night. I booked an appointment at 7 am and service guy was here 2 days later. He fixed the problem and checked everything else before leaving.

1 year ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022