Name: American Home Shield
Rating: 4.1

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Joe Rosauri Lewes, DE

Hvac not fixed The service guy sent out just put tape on the vent and said they were fine and I still have the same problem. Also whycash out not paid

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 1st, 2022

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Jacqueline Tyner Harold, FL

We have ask for a service call for over a week.No one returns our calls. When l contact the service Department they tell our request has been canceled as they can not find a contractor in my area

1 year ago

Reply from American Home Shield

Hi Jacqueline, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 1st, 2022

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Victoria Kane Indio, CA

Refrigerator could no longer be fixed per their repair company.They are still giving me the run around and have NOT reimbursed me for the new one that was delivered. Until this I was very happy with them.

1 year ago

Reply from American Home Shield

Hi Victoria, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 1st, 2022

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Carrie Morris Bakersfield, CA

They never call back when they say they will, I'm still waiting for my sink to be repaired for the leak it's been two weeks, having them get the right person the first time hasn't happened

1 year ago

Reply from American Home Shield

Hi Carrie, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 1st, 2022

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Kristina Ryan Powell, OH

Because absolutely nothing has been done and it's been over three weeks. This is absolutely ridiculous. I've called into your company at least 10 times for a total of 40 minutes each time minimum.

1 year ago

Reply from American Home Shield

Hi Kristina, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 7th, 2022

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Roy A Harville Florence, AL

I placed my request for help. The tech came out, fixed my problem. Everything was great.

1 year ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 30th, 2022

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Verified Customer

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Dora and Ron Hurst Lexington, KY

Always able to to to s representative when having a problem with service technician.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Verified Customer

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Dave Oravetz Wake Forest, NC

I don't have to wait long before a contractor contacts me and they get things fixed

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 30th, 2022

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Verified Customer

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Talia Quetel

The two services I did use. Was timely and the companies was very professional.

1 year ago

Reply from American Home Shield

Hi Talia, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 30th, 2022

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Verified Customer

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Jule Rosenberg, TX

The efficiency is very fast and the service is very good. First Choice for Home Warranty.

1 year ago

Reply from American Home Shield

Hi Jule, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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Donald Leve Palm Desert, CA

Easy to place work order and technicians supplied are always timely and responsive.

1 year ago

Reply from American Home Shield

Hi Donald, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 30th, 2022

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Verified Customer

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MICHAEL WILLIAM OLIVER Wilmington, NC

The process is seamless and transparent. One call takes care or everything, no follow up necessary

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Verified Customer

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Terry Ulrich Cypress, TX

One of the best companies you have sent to us in a long time. Excellent service overall.

1 year ago

Reply from American Home Shield

Hi Terry, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 27th, 2022

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Verified Customer

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James Turner Waldorf, MD

Contacted company several times and they have always been responsive to my needs.

1 year ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 30th, 2022

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Ida Williams Port Royal, SC

The coverage is great but this last contractor is not communicating or rendering service.

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 30th, 2022

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Verified Customer

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David Carrillo Frisco, TX

Although sometimes it's difficult to get what is right for the customer the service is worth it.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Verified Customer

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Sue Martin Wenatchee, WA

They are proactive in keeping things working in good condition and use great contractors.

1 year ago

Reply from American Home Shield

Hi Sue,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the contractors we provide!

Jul. 30th, 2022

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Verified Customer

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ERASMO MENDIETA Corpus Christi, TX

They have always taken care of our problem, we have had very good customer service .

1 year ago

Reply from American Home Shield

Hi Erasmo, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 30th, 2022

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Scott Mallick Sahuarita, AZ

Every time I've used them they are quick and right on top of it. Always professional!!!

1 year ago

Reply from American Home Shield

Hi Scott, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 30th, 2022

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Eva Rangel San Antonio, TX

When we truly needed help unknowingly they were there in ways a business could be there.

1 year ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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Verified Customer

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Shahid Usmani Tulsa, OK

My A/C was not cooling and the technician came in and fixed it. Excellent service

1 year ago

Reply from American Home Shield

Hi Shahid, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 27th, 2022

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Ricky Walton San Antonio, TX

For ease of use and price. The contracted companies are prompt and professional.

1 year ago

Reply from American Home Shield

Hi Ricky, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 29th, 2022

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Verified Customer

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Ajay Patel Bartlett, IL

Fast repair.. great process...all online...repair man was very friendly and knowledgeable...

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Verified Customer

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David Raymond Gutierrez Modesto, CA

I've always had any issues taken care of 100% by the contractor they have assigned to me

1 year ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 30th, 2022

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Barbara Wilson Aurora, CO

Arrived promptly on short notice and got my electricity and refrigerator working well again

1 year ago

Reply from American Home Shield

Hi Barbara, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 29th, 2022

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Raj Wurttemberg Norcross, GA

Easy to submit trouble tickets and AHS schedules QUALITY repair technicians quickly.

1 year ago

Reply from American Home Shield

Hi Raj, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 29th, 2022

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Janice Muniz Austin, TX

The service was processed quickly and the repair people came the quickly as well.

1 year ago

Reply from American Home Shield

Hi Janice, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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gilbert carson Thompson's Station, TN

Will stay on the whole process and try to keep the company doing the repairs in line

1 year ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 30th, 2022

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Verified Customer

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Abdelkader Sadouki Prospect Park, PA

In front of any requests, difficulties, there is a solution. Agents are efficient.

1 year ago

Reply from American Home Shield

Hi Abdelkader, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 30th, 2022

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Verified Customer

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Debra Wilcox Azle, TX

the cost was only the $75 fee and they did a great job. Would highly recommend AHS

1 year ago

Reply from American Home Shield

Hi Debra,
Thank you for your feedback!

Jul. 30th, 2022

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Verified Customer

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Tarsha Gibson Augusta, GA

Good customer services and refunded me back my service fee when I didn't need the service.

1 year ago

Reply from American Home Shield

Hi Tarsha, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 29th, 2022

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Verified Customer

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Traci Parsons Molalla, OR

They are awesome customer service is great technician are knowledgeable and fix the problem

1 year ago

Reply from American Home Shield

Hi Traci, We appreciate your feedback and hope you continue to enjoy American Home Shield and the contractors we provide!

Jul. 30th, 2022

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Verified Customer

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Jordan Alexander Erwin, NC

They cover all of my HVAC. Most home warranties won't do that. Even my refrigerant is covered.

1 year ago

Reply from American Home Shield

Hi Jordan, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 30th, 2022

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Verified Customer

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angie sisneros Barstow, CA

always there when i need them if ever something goes wrong or i have questions they make it right

1 year ago

Reply from American Home Shield

Hi Angie,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 30th, 2022

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Verified Customer

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Timothy Christoff Killeen, TX

My experiences were always positive. Theyvwere quick to help, customer service was great.

1 year ago

Reply from American Home Shield

Hi Timothy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 29th, 2022

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Verified Customer

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Janet slack Diamond Springs, CA

My microwave stopped working AHS replaced it with a like unit. That made me glad I have AHS

1 year ago

Reply from American Home Shield

Hi Janet,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 29th, 2022

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Verified Customer

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Truman Jones Lancaster, TX

Home shield technicians are very professional nice they explain the situation and then solve it

1 year ago

Reply from American Home Shield

Hi Truman, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 30th, 2022

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David W Shillibeer Dalzell, SC

Pretty darn good, but customers shouldn't have to wait for 24 hours to hear back from the technician.

1 year ago

Reply from American Home Shield

Hi David, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 30th, 2022

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Patricia J Chandler Faust Metairie, LA

They engaged quickly with a plumber, however the plumber we backed up took over a month for the service call to be made

1 year ago

Reply from American Home Shield

Thanks for sharing your experience.

Sep. 2nd, 2022

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Jim Sontag Lansing, MI

Support is from another country. Hard to understand and they aren't empowered to make any decisions other than what is in their manual

1 year ago

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Marcia Miles Coarsegold, CA

Response from AHC was quick, however in the past I was directed to 2 contractors that were seriously deficient with service.

1 year ago

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Kathleen Swenson Anaheim, CA

I have a rental in another state. I put the contractir in touch with tenant for access. I never hear back if it is solved, completed or anything

1 year ago

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Nicole Ellenwood, GA

Can't seem to get an issue resolved; spoken with 7 reps and have had 2 companies come over already and a 3rd is scheduled!!!

1 year ago

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Richard Perino Los Gatos, CA

The come pared the replacement double with single ovens not a far price comparison for a replacement ovens, looks like In got taken advantage of!

1 year ago

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Kurtis Summerville Dayton, OH

It took several days to get an appointment after I called. We have waited over a week to get the parts and have not received any updates.

1 year ago

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Patrick Rehm Mobile, AL

Poor communication very poor been trying to get issues with hot water heater fixed for 3weeks and no help. But they have certainly charged me $300 already.

1 year ago

Reply from American Home Shield

Hi Patrick, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

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Shawn Roberts Mission Viejo, CA

The providers they use have the worst feedback on yelp. They constantly try to up charge or do the least invasive as possible, never fully fixing the issue.

1 year ago

Reply from American Home Shield

Hi Shawn, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution. Please provide your AHS contract number.

Jun. 23rd, 2022

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Scotten San Antonio, TX

It takes several visits to get a problem corrected. If an appliance or kitchen or bathroom fixture needs to be replaced, they replace with the cheapest fixture.

1 year ago

Reply from American Home Shield

Hi Scotten, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution. Please provide your AHS property address.

Jun. 23rd, 2022

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Gs Austin, TX

I have yet to receive an email confirming my cancelation. Also, the last serviceman did not provide me a document to sign for the work done, which he probably submitted an over statement to your company.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please respond with your contract number or complete property address and your email address.

Jun. 23rd, 2022

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David Alfaro-Perez

No communication/ Still waiting on my service call to be scheduled.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please respond with your contract number or complete property address and your email address.

Jun. 23rd, 2022