Name: American Home Shield
Rating: 4.1

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Verified Customer

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Roy Tsuchiyama Diamond Bar, CA

The repairs take took long and if the contractor reports to you that the problem is caused by me then you and the contractor is off the hook

1 year ago

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Verified Customer

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Rebecca J Nottingham, MD

Want to talk with an AHS person to make appointment and would prefer to pay when/after service is rendered - not before.

1 year ago

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Verified Customer

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Ed Crowley Greenbelt, MD

Every incident requires multiple calls, vendors assigned are often unresponsive, vendors rarely resolve issue in single trip.

1 year ago

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Verified Customer

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Michael Rector Sarasota, FL

Service was great but I had to pay for the garbage disposal after a $100.00 initial copay. So the garbage disposal cost me $175.00 ?

1 year ago

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Verified Customer

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Marilyn Hooper Omaha, NE

sometime hard to get scheduling. I had a claim and they owe me $125 which I have not received and get getting the runaround

1 year ago

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Verified Customer

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Tara Adams Jonesboro, GA

Contact was good but consistent didn't pass any initial information to the repair company which caused the repair to take longer.

1 year ago

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Verified Customer

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Jesse Kemp Hewitt, TX

The completed work is great. Although, the schedulers won't call back and it takes several times to get through to make an appointment.

1 year ago

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Verified Customer

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David C Fell Junction, TX

Charged me $75 and couldn't find anyone to fix my toilet. Told me to find someone on my own. That is your job. I need you to refund my $75 fee.

1 year ago

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Ralph Dunbar Saint Augustine, FL

I really can't rate anything until the job is completed and I'm not happy with what I was charged for Freon toe years in a roe

1 year ago

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Verified Customer

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Glenda Groce Fresno, CA

When an appliance breaks down in my house, AHS never wants to replace them. It's always an excuse. (My toilet & refrigerator)

1 year ago

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Verified Customer

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Craig Eisenhard Harleysville, PA

My air conditioner has not worked right for about 3 weeks and they keep sending companies that are not certified to work on my type of system. I finally last night got them to say okay for me to hire a proper company.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 7th, 2022

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Verified Customer

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STANLEY TURNER Shreveport, LA

I already paid premium at the beginning of the month. they didn't tell once I decrease/cancelled some of my service, it ended immediately. THEY SHOULD HAVE WARNED ME

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 8th, 2022

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Verified Customer

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Cedric Mosley Harvey, LA

Had a garage door motor that the gear shaft was clearly broken and just because I had it down you guys did not replace it but you still kept my $100 dollars. Very bad business!!!

1 year ago

Reply from American Home Shield

Hi Cedric, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 7th, 2022

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Verified Customer

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Jesus Calexico, CA

It has been an excellent experience, service is exceptional and very professional

1 year ago

Reply from American Home Shield

Hi Jesus, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 30th, 2022

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Verified Customer

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Tanya Kelbert San Mateo, CA

The agent quickly understood the issue, and technician came and fixed issue next day

1 year ago

Reply from American Home Shield

Hi Tanya, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Maria L. Franco Fresno, CA

Plumber was very professional he knew exactly what he was doing very satisfied customer

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 30th, 2022

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Verified Customer

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Heinz Mikat Carthage, TX

Prompt service and quick resolution. Staff was friendly and actually found my house!

1 year ago

Reply from American Home Shield

Hi Heinz, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 4th, 2022

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Verified Customer

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Dianne Sawtelle Alexandria, VA

Quick response and courteous service. We were paired with a very professional service company.

1 year ago

Reply from American Home Shield

Hi Dianne, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Marisel Zlatea Ocala, FL

They have always come through for me with excellent Service! I call, they delivered.

1 year ago

Reply from American Home Shield

Hi Marisel, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 30th, 2022

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Verified Customer

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Elaine Santee, SC

The reliability of AHS and the professionalism of the contractors that do the work

1 year ago Edited January 10, 2024

Reply from American Home Shield

HI Elaine, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 29th, 2022

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Verified Customer

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Janet Goble Lodi, CA

The companies with whom they work were very timely, professional and did an outstanding job.

1 year ago

Reply from American Home Shield

Hi Janet, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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Eileen Feurtado Saint Petersburg, FL

They were very efficient in finding a service company when I needed service on my dishwasher

1 year ago

Reply from American Home Shield

Hi Eileen, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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Verified Customer

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Dina Crofts Genoa City, WI

Very friendly and professional. They work with clients and correct problems quickly.

1 year ago

Reply from American Home Shield

Hi DIna, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 27th, 2022

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Verified Customer

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Nick Suhr Fort Mill, SC

Service is always quick. Technician is polite and clearly explains what was done.

1 year ago

Reply from American Home Shield

Hi Nick, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Fred Winner

They react quickly to service calls, and for the most part have good technicians working for them.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Hi Fred, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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George Womack Covington, LA

Technician was prompt, efficient, courteous, and completed the work completely and in record time.

1 year ago

Reply from American Home Shield

Hi George, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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Frank Been Virginia Beach, VA

American Home Shield provides fast service with convenient online service calls.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Verified Customer

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Danita Youngstown, OH

I rate them high because they handle my problems in a very professional and respectful friendly way

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 30th, 2022

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Verified Customer

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Laurie Shannon Florissant, MO

They send out quality professionals. They have always responded to our requests quickly.

1 year ago

Reply from American Home Shield

Hi Laurie, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 27th, 2022

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Verified Customer

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Bubes Fort Washington, MD

They were on time. He explained what what he was going to do and showed me the problem.

1 year ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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Verified Customer

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Bernadettte N Porter Charlotte, NC

The vendor they chose was excellent. He knew exactly what to do with my refrigerator ice maker.

1 year ago

Reply from American Home Shield

Hi Bernadette, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 29th, 2022

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Verified Customer

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Gloria Alvarado Bakersfield, CA

Because when I call to make a claim they act immediately to get my repairs done promptly

1 year ago

Reply from American Home Shield

Hi Gloria, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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Nancy Cowles Painesville, OH

They are friendly, knowledgeable, on-time and have resolved my problems thus far

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Verified Customer

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Floyd D Jackson Stockton, CA

I do not care to answer this question excellent customer service and resolved the problem

1 year ago

Reply from American Home Shield

Hi Floyd, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 27th, 2022

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Verified Customer

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Suguru Abe Chicago, IL

Customer service agent did really helped me to resolve the issue as quickly as possible

1 year ago

Reply from American Home Shield

Hi Suguru, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Teresa M Arment-Austin Tucson, AZ

Home Shield is truly the best!! Services get assigned and set up in a very timely manner!!

1 year ago

Reply from American Home Shield

Hi Teresa, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 29th, 2022

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Verified Customer

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Matthew Blankenship Vinton, VA

The contractors have been excellent with problem solutions and the coverage has been excellent.

1 year ago

Reply from American Home Shield

Hi Matthew, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 27th, 2022

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Verified Customer

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Samantha Davenport Houston, TX

When I put in a service request I get called immediately to set up an appointment time

1 year ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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Verified Customer

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Denise Guadamuz Bellingham, WA

Thank you for the easy way to get a service request taken care of. You made it very easy.

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 30th, 2022

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Verified Customer

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James N Smith Anniston, AL

AHS technicians are very professional and reliable; they do the job right the first time.

1 year ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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Suzanna Deane Dolores, CO

American Home Shield quickly responded to my request. To pay $100 for an outlet that was tripping is ridiculous.

1 year ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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Loyd Throneburg Blackwell, OK

Sometimes operators can hardly be understood, use American personal that english is their first language!!!!!

1 year ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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Verified Customer

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Lance Spencer Johns Island, SC

Contractors are great. I cannot place a service order on the web site. Used to be able to, now can't anymore.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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karen Linn Beaumont, TX

I have been charged twice by AHS. TJ M never came out to my house. The girl at AHS said that she would reverse the charge and it has never happened.

1 year ago

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Kim Cook Cumming, GA

The last AC call charged $100 and claimed they could not fix it. I had called another contractor and they came and fixed a broken wire.

1 year ago

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Verified Customer

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Young Wilmington, DE

No call back or status of a repair request. The client should be called or sent an update status in their service request

1 year ago

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Roger Diebolt Kansas City, MO

Took 4 weeks to get repair done. Also raised my current monthly rate from $56 to $70 when you buy the same package on line for $59 a month

1 year ago

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Jody Childs Clovis, CA

My dryer needed a repair and the first technician didn't work on GE appliances . Needed to reschedule and wait for another appt with a GE tech

1 year ago

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LeiLei Memphis, TN

Overall I am pleased with the service but the call center staff do not give accurate information most times.

1 year ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Nkolika Oburota Buford, GA

Coverage is good.They have good agents that are attached that provide good service and always come on time.

1 year ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022