Name: American Home Shield
Rating: 4.0

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Verified Customer

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Christina McGee Texarkana, TX

I used the service twice and had excellent service both times under non-emergency situations

1 year ago

Reply from American Home Shield

Hi Christina, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 29th, 2022

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Verified Customer

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Rachelle Kidd Visalia, CA

The repair order was easy, the repairman was poliet and my dishwasher runs like new now.

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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joseph riggio Pahrump, NV

Excellent service, parts are the correct but waiting time was to long and needs to be expited

1 year ago

Reply from American Home Shield

Hi Joseph, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 29th, 2022

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Verified Customer

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Carmen R Borges Port Saint Lucie, FL

Responsive and quality technicians. Overall good experience with American homeshield.

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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Cherrie Lee Raleigh, NC

They were very efficient in getting my service need request sent out to a repairman.

1 year ago

Reply from American Home Shield

Hi Cherrie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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CONNIE E. STATON

They always solve my problem and put their best people on the job. I love it!

1 year ago Edited January 10, 2024

Reply from American Home Shield

Hi Connie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 29th, 2022

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Verified Customer

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Brenda Sorrells Sherman, TX

Easy platform to obtain service. Service was performed same day and the contractors was excellent

1 year ago

Reply from American Home Shield

Hi Brenda, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 29th, 2022

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Verified Customer

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Stephanie Malatt Martinsburg, WV

It takes time depending on claim but I do like working with AHS and the outcomes at my house

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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Vanessa Alexander. Chicago, IL

The service request process is good. I would like for the replacement process to be more flexible/lenient.

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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Joanne Bender Santa Rosa, CA

Overall AHS is a quality service but only a middleman. Some of the companies that are used require better vetting.

1 year ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 29th, 2022

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Verified Customer

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Gayle Lynn Kennedy Austin, TX

Response time is quick and the contract workers they have provided have always been courteous and do a great job

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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Tabatha Green North Las Vegas, NV

If the problem is not up to code, the $100 should be returned to customer since they have to pay out of pocket.

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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Joshua Hatt Sand Creek, MI

A representative helped me to submit my sales receipt for our new microwave when I was having great difficulty.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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Donald Rupert Midlothian, TX

It took multiple times to get my issue resolved because initially there wasn't a vendor to service my area.

1 year ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Sera b Antioch, CA

Communication is good but I feel the monthly fee is a bit much, and continues to rise with every renewal

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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Anthony Mattace Cleveland, TN

I had to call repeatedly to find out what AHS was going to cover regarding my AC, i had to get the information directly from the provider instead of AHSn directly from

1 year ago

Reply from American Home Shield

Hi Anthony, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 28th, 2022

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Verified Customer

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Greg Jones Bedford, OH

automated system needs work. had to hang up twice to get claim reported. kept going to water leak when I was trying to report ac trouble

1 year ago

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Verified Customer

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Thomas Champion Las Vegas, NV

Your Automated system is horrible and refuses to allow you to talk to a human. Your rates jumped 20 dollars for no reason at all as well.

1 year ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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Verified Customer

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Marcus Holm Austin, TX

They did not take care of my needs; did not listen to me and I had to pay out of pocket for a repair that they should have covered.

1 year ago

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Verified Customer

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Roc Holland Killeen, TX

they are always professional and the costs for having things fixed are not out of reach

1 year ago Edited January 10, 2024

Reply from American Home Shield

Dear Roc, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 20th, 2023

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Verified Customer

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Bart Kent

Very Helpful with the process concerning our new Central Air

1 year ago Edited January 10, 2024

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 29th, 2022

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Verified Customer

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Mary Smith Ceres, CA

Did not order the parts for over 3 weeks. We need an AC replacement, AHS approved it, but did not order the parts for 3 weeks, during a heatwave. It took me calling them multiple times just to order everything.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 28th, 2022

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Verified Customer

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gerardo gonzalez

very professional most of all, great knowledge of the work and did the word timely, excellent!

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 22nd, 2022

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Verified Customer

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Viola &Halbert Poole

My first claim was handled immediately and a service technician was scheduled for responce.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 27th, 2022

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Verified Customer

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Larry Tashman

Timeliness and professionalism. AHS always tries to resolve the issue with my satisfaction.

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 27th, 2022

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Verified Customer

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Erika Delvillar

Never had a problem with you guys always delivered on time and send the right people to do the job

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 27th, 2022

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Verified Customer

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Alex Zhelezkov

Arrived in time slot. Assesed the problem. Corrected the problem. Friendly and professional.

1 year ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 27th, 2022

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Verified Customer

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Denard Drakeford

Responded to our call immediately and connected us with an excellent company and followed up

1 year ago Edited January 10, 2024

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 27th, 2022

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Verified Customer

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Paul Jordan

They have always been very helpful when I have needed them for services for my home needs

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 27th, 2022

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Verified Customer

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K Gibson

The workers sent were professionals, very friendly and exceptional in their work.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 27th, 2022

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Verified Customer

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Matthew Kohl

On time. Answered questions and explained what the problem was/might be and possible solutions.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 27th, 2022

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Verified Customer

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Nikola Rasajski

The repair was done. The technician had quick knowledge on how to fix the problem.

1 year ago

Reply from American Home Shield

Hi Nikola, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Bob Davies

They have been here for me and the service that they provide is everything that has been said.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 27th, 2022

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Verified Customer

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Martha Krider

They have found the right Company that can work anything that is attached to a Mobile homes

1 year ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 27th, 2022

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Verified Customer

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Sher

Easy to use prompt service fair pricing have used them twice with great results

1 year ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 27th, 2022

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Verified Customer

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Mallori Woolnough

American Home Shield was prompt and professional in scheduling repair to my HVAC system.

1 year ago

Reply from American Home Shield

Hi Mallori, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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Verified Customer

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James Symington

I called about a problem and the next day the repair man showed up and fixed the problem

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 27th, 2022

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Verified Customer

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KENNETH J KINNEY

American Home Shield has always been able to match us with the right company for all our needs.

1 year ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 27th, 2022

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Verified Customer

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Ronald Wohler

professionalism, customer service, getting assistance to the customer very quickly, affordable

1 year ago

Reply from American Home Shield

Hi Ronald. Thank you for taking time to share your experience. It is our goal to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Jul. 28th, 2022

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Verified Customer

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G Deani Wood

Technician immediately knew what the problem was when he walked into the bathroom.

1 year ago

Reply from American Home Shield

Hi GDeani. Thank you for your positive review. It is really great to hear how efficiently your service issue was resolved. Thank you for tusting AHS to take the hassle out of your home repair needs.

Jul. 28th, 2022

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Verified Customer

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richard

I'm so happy that American Home Shield replace my broken washer. Thank you so much!

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

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Verified Customer

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XIUSHI YANG

Have had a few problems that were solved promptly and the people they sent were superb.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Verified Customer

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Bobbie Belbeck

Every time I needed to use them it was easy. Pay my deductible and they did the rest.

1 year ago

Reply from American Home Shield

Hi Bobbie. It is so wonderful that your repair needs have been taken care of with ease. We can't wait to provide you with excellent service whenever you need to use your warranty coverage in the future.

Jul. 28th, 2022

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Verified Customer

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Twyla

Came out and fixed my washer. Technician explained to me the issue with the washer

1 year ago

Reply from American Home Shield

Hi Teyla. Thank you very much for your positive review. We are so glad to know the issue with your washer was resolved to your satisfaction. We look forward to take care of your next repair need as well.

Jul. 28th, 2022

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Verified Customer

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Pat Myrick

Customer for many years. Always quick and professional resolution to my issues.

1 year ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

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Verified Customer

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Andrew Galusha

They were fast in handling my claim and I have peace of mind that my appliances are covered

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Verified Customer

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Andrea Hale

Si Far I have not have any problems with Ahs. Ive been very happy with the service. s

1 year ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Sonia

We live in a rural area and they have always found someone to help us with our issues

1 year ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

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Verified Customer

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John R Glanville

I've been happy with the performance and the work I've recieved.. the Techs are always friendly

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

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Verified Customer

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Phyllis T. Shelton

Got good service and agent was very helpful bon finding someone to fix my appliance

1 year ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 28th, 2022