Name: American Home Shield
Rating: 4.0

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Verified Customer

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LINDA K HILL San Diego, CA

MORE OFTEN THAN NOT, CONTRACTORS HAVE NOT PROVIDED SATISFACTORY SERVICE. MY IMPRESSION IS THAT THESE CONTRACTORS WOULD NOT BE IN BUSINESS IF THEY WERE NOT OFFERED SERVICE CALLS BY AHS.

2 years ago

Reply from American Home Shield

Hi Linda. Thank you for your feedback. We really do hate to hear that you have not been pleased with the service you have received. I would be happy to speak with you to discuss your concerns further.

Nov. 17th, 2021

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Verified Customer

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sarah tafel Pittsburgh, PA

I have had no success in having an outstanding service request solved in 10 weeks. While customer service reps are very nice, they read from a script and recite the same thing every time I call (at least 20) - "the parts have been ordered." This is unacceptable and I'm extremely disappointed.

2 years ago

Reply from American Home Shield

Hi Sarah. Thank you for bringing your concerns to our attention. I am sorry to hear that you service issue has not been resolved. I would be happy to speak with you to address this matter further.

Nov. 19th, 2021

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Verified Customer

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Susan Imbs Oshkosh, WI

Most of the contractors who come out are really best of breed. It is sometimes confusing to get the order placed for work.

2 years ago

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Verified Customer

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KalK San Jose, CA

Their appointment and repair reporting system is flawed, does not provide opportunity to describe the actual problem. They have charged the copayment for repairs that are not covered in the contract although the nature of repair was mentioned before the technician arrived.

2 years ago

Reply from American Home Shield

Hi Kalk. Thank you for letting us know about your experience when requesting service. I am sorry to hear that you were not able to describe the problem you had. I would be happy to speak with you to address any unresolved issue.

Nov. 10th, 2021

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Verified Customer

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Jera N Dick Denton, TX

Our repair man was kind and really tried to help me understand the issue with my refrigerator. It is working great now!

2 years ago

Reply from American Home Shield

Hi Jera,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

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Verified Customer

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Michael Robinson Cabot, AR

We have been trying to get our a/c fixed since July. We called AHS 3 times to get another contractor but we just got a bunch of run around with no help.

2 years ago

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Verified Customer

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Kim Crowther-Tyson Upper Marlboro, MD

Representatives very knowledgeable about the policies of the company, friendly, patient and understanding.

2 years ago

Reply from American Home Shield

Hi Kim. Thank you for your feedback. We love hearing about your positive experiences. We always want you to know you can count on the service we provide. Thank you for trusting AHS.

Nov. 9th, 2021

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Verified Customer

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Darla J Vasilas Ocala, FL

AHS notified me to set up an inspection of my furnace prior to cold season. My previous service never did that.

2 years ago

Reply from American Home Shield

Hi Darla,

We appreciate your feedback and hope you continue to enjoy American Home Shield!

Nov. 9th, 2021

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Verified Customer

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Debbie Lane Abilene, TX

Very prompt. The companies that are chosen to fix your problem have been very professional and knowledgeable.

2 years ago

Reply from American Home Shield

Hi Debbie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

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Verified Customer

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Jehanne Carlos Kissimmee, FL

Absolutely seamless and quick process. The customer service is always kind and willing to help and find a resolution

2 years ago

Reply from American Home Shield

Hi Jehanne,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 9th, 2021

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Verified Customer

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Jasmiry Killingworth, CT

The rep was not able to assist me with contacting the vendor or leaving a message for the day time to have the vendor contact me. To this day, I have left the vendor several messages and I have received a call to have my fridge fixed.

2 years ago

Reply from American Home Shield

Hi Jasmiry. Thank you for letting us know the issue with your refrigerator has not been resolved. I would be happy to speak with you and assist with this matter further.

Nov. 10th, 2021

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Verified Customer

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Jenilee Las Vegas, NV

She was helpful, made sure that what I was inquiring for was covered under my plan and very professional

2 years ago

Reply from American Home Shield

Hi Jenilee,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

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Verified Customer

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Leslie Cox Queen Creek, AZ

I had three different services done in in less than a week. AHS was responsive,mfast and efficient.

2 years ago

Reply from American Home Shield

Hi Leslie. Thank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Nov. 9th, 2021

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Verified Customer

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Misty Marie Kleinrichert Osceola, IN

They were right on it with my situation i had!!no hesitation what so ever..would highly recommend having this!!

2 years ago

Reply from American Home Shield

Hi Misty. Thank you so much for the positive feedback. We look forward to providing you with exceptional service again.

Nov. 8th, 2021

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Verified Customer

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Martha M Sikora Concord, NC

After the 2nd appointment (needed to fix the problem) I was scheduled for next day service rather than having to wait several days.

2 years ago

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Ronald Armstrong Missouri City, TX

The vendors recommended performed the requested procedures. However communications from the offices was less than desired.

2 years ago

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Verified Customer

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Thurman Dismuke Lawton, OK

We've used American Home Shield for over 20 years and they have provide totally professional services

2 years ago

Reply from American Home Shield

Hi Thurman. We are so excited to hear about the great service you have received over the years. It makes us want to work even harder to provide you with exceptional service for the next 20 years. Thank you for trusting AHS.

Nov. 8th, 2021

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Verified Customer

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Robert Myrtle Beach, SC

Always helpful, agents friendly. AHS takes care in resolving my home ownership issues in a timely manner.

2 years ago

Reply from American Home Shield

Hi Robert,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Nov. 9th, 2021

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Verified Customer

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Meghan Lawson Harker Heights, TX

I have a leaking refrigerator and it's ruined my hardwood floor because I had to wait 2 weeks to get it fixed. Which it still isn't... Only choice I have is to pay out of pocket and hope that I get reimbursed. Which wouldn't happen. Terrible company..

2 years ago

Reply from American Home Shield

Hi Meghan,
Thank you for bringing the issues regarding the repair company and delay in service to our attention. I would be glad to speak with you to discuss your experience.

Nov. 10th, 2021

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Verified Customer

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Judy Newell Alexandria, OH

Excellent service, my appliance working great again! Service Tech was always prompt and informative.

2 years ago

Reply from American Home Shield

Hi Judy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

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Verified Customer

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Lisa Martinsville, VA

They provided the service as promised. They keep you posted on the progress. They make sure the problem is corrected.

2 years ago

Reply from American Home Shield

Hi Lisa,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy it!

Nov. 9th, 2021

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Verified Customer

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Nicole Columbus, OH

The cost of things be a bit much. It seems like it would be cheaper to pay out of pocket rather than paying the deductible. It was 75 then it went up to 100

2 years ago

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Verified Customer

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Adam Marder Keller, TX

AHS has denied coverage and yet after repeated calls to clarify where in the contract this needed repair is excluded from coverage. It seems like this is your authorization department hiding behind customer service. A really frustrating and lousy experience. Do better.

2 years ago

Reply from American Home Shield

Hi Adam. Thank you for your feedback. We are here to address your concerns. I would be happy to speak with you further regarding this issue.

Nov. 10th, 2021

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Verified Customer

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Mark Akaba Benicia, CA

Service was completed quick and easy. hope it works this time, since the same repair was done a month ago, and quickly broke.

2 years ago

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Verified Customer

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Abigail Goodwin Carrollton, GA

They have been very helpful in dispatching qualified technicians to take care of the issues that I have reported.

2 years ago

Reply from American Home Shield

Hi Abigail. We appreciate your time in reviewing your experience with AHS. We want you to know you can trust in the coverage we provide. It's great to hear you have not had any problems with getting your repair needs met. We look forward to working with you again.

Nov. 9th, 2021

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Verified Customer

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Pauline Land Fayetteville, NC

Right now I'm not happy with AHS. I've had a service request in for my 15 years old dishwasher since June/July. We are in November and I'm still getting a back and forth from customer service. Nothing has been resolved.

2 years ago

Reply from American Home Shield

Hi Pauline. Thank you for bringing this matter to our attention. I am sorry to hear that the issue with your dishwasher has not been resolved. I would be happy to speak with you to further address this issue.

Nov. 10th, 2021

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Verified Customer

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Donna Bartlett Raleigh, NC

I filed a plumbing claim. It was denied based on a cause that is NOT documented by the plumber. Several calls to the Customer Service line have been very frustrating. They repeat the false reason even though the plumbing workorder does not state the cause AHS is using to deny the claim.

2 years ago

Reply from American Home Shield

Hi Donna. Thank you for letting us know your concerns with the coverage decision for the plumbing issue. I would be happy to look into this matter further and follow up with you.

Nov. 2nd, 2021

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Verified Customer

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Dennis Helinski Tucson, AZ

I have 6 contracts with AHS, service has been great. Only issue is when a request is complete, would be helpful to know what was done.

2 years ago

Reply from American Home Shield

Hi Dennis. Thank you for your feedback. We are happy that you chose AHS to service your properties. We look forward to providing you with great service for many years to come. We would need to speak with you currently to provide more feedback on services performed once a job is complete. We appreciate your understand in this regard.

Nov. 2nd, 2021

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Verified Customer

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Mary and Matteo Colorado Springs, CO

AHS has been extremely easy to work with for scheduling purposes and all repairs made have worked out well.

2 years ago

Reply from American Home Shield

Hi Mary. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Nov. 1st, 2021

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Verified Customer

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Mary McCarthy Land O' Lakes, FL

Not very organized. Referred me to a contractor who is not a partner of AHS. Then no other vendor was supplied to u canceled my request and fixed it on my own

2 years ago

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Verified Customer

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Norma Tesch Sturgis, SD

Was do easy put on request in with the info they needed, repairman was located and my washer was fixed with in weeks.

2 years ago

Reply from American Home Shield

Hi Norma,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 1st, 2021

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Verified Customer

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Tracey L Williams Pearland, TX

The first company didn't hook the washer right so, so we had a leak. We had to Home Sheild another company to hook it correctly.

2 years ago

Reply from American Home Shield

Hi Tracey. Thank you for letting us know about your repair experience. I am sorry to hear that the first company did not hook the water up properly but thank you for letting us know it was resolved with another vendor. We look forward to providing you with a better experience for your next repair need. We do understand how important it is to have service you can rely on.

Nov. 2nd, 2021

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Verified Customer

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Gail Taylor Colvin Jasper, GA

When the appointment to replace the windshield finally came after two previous appointments it was great.

2 years ago

Reply from American Home Shield

Hi Gail,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Nov. 2nd, 2021

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Verified Customer

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Iakovos Tsoukalas Minneapolis, MN

My main sewer pipe backed up, called AHS plumber was here within 2 hours and backup cleared within an hour.

2 years ago

Reply from American Home Shield

Good morning Iakovos,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 2nd, 2021

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Verified Customer

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Jayne LaFavor Henderson, NV

Very easy to use and schedule online. Service was excellent. All my questions and issues were taken care of.

2 years ago

Reply from American Home Shield

Hi Jayne,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Nov. 1st, 2021

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Verified Customer

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Lori Mitchell Sun City, AZ

American home shield professionals are always speedy with responding to my call and providing the proper repair.

2 years ago

Reply from American Home Shield

Hi Lori. We do our best to provide our members with prompt and reliable service. We thank you for trusting AHS to provide you with warranty coverage you can depend on.

Nov. 2nd, 2021

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Verified Customer

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Alexander Shmorgun Aurora, CO

Professional, on time - Technician Kurt fixed my furnace quickly and explained to me what was the problem

2 years ago

Reply from American Home Shield

Hi Alexander,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 1st, 2021

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Verified Customer

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Tiffany Catlett, VA

Hold times can be long. There have been times I've questioned the experience and expertise of the technicians who have serviced our home.

2 years ago

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Verified Customer

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Enrique Minjarez San Antonio, TX

We called about our washing machine not spinning. next day it was fixed! Service person punctual and motor replaced

2 years ago

Reply from American Home Shield

Hi Enrique. This is so wonderful to hear. We know how important it is to fix issues as quickly as possible. We appreciate the opportunity to provide you with great service.

Nov. 1st, 2021

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Diane Sagucio Honolulu, HI

It is sad that they only pay when things break. If they could charge a minimum amount for AC annual tuneup and then if you don't get it done, you pay a different rate for AC repair?

2 years ago

Reply from American Home Shield

Hi Diane. Thank you for your feedback. We appreciate you letting us know your concerns. I would be happy to speak with you further regarding your warranty coverage.

Nov. 2nd, 2021

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Janie L Larson Mead, CO

Fantastic customer service and the contracts that come out to service your home are very professional

2 years ago

Reply from American Home Shield

Hi Janie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 1st, 2021

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Verified Customer

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Deborah Clark Meridianville, AL

We haven't always had good experiences but the last couple of issues we had were promptly taken care of.

2 years ago

Reply from American Home Shield

Hi Deborah,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 2nd, 2021

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Verified Customer

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STEPHANIE E SMITH Monroe, GA

Exceptional customer service, reacted promptly to my needs. Made sure I was taken care of within 24 hours.

2 years ago

Reply from American Home Shield

Hi Stephanie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 1st, 2021

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Verified Customer

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Truman G Alford, JR. Omaha, TX

Excellent service, website is easy to work with, technician was knowledgeable, on time and personable.

2 years ago

Reply from American Home Shield

Hi Truman,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Nov. 1st, 2021

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Verified Customer

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Julie's account Fresno, CA

I did not meet with the individual that came out. But our heater is working now and the fan does not stay on all day.

2 years ago

Reply from American Home Shield

Hi Julie,

thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Nov. 2nd, 2021

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Verified Customer

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Barb Patton Deerfield, IL

Professional, user friendly, knowledgeable and competent with every encounter to keep our home perfect.

2 years ago

Reply from American Home Shield

Hi Barb,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 1st, 2021

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Verified Customer

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Robert Buckeye, AZ

The gentleman that worked on the electrical was courtious and friendly. He did the job in a professional manner.

2 years ago

Reply from American Home Shield

Hi Robert,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 2nd, 2021

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Doris Gonzales Columbus, GA

I had a problem which has finally been resolved but it was horrible the calls I had to make to finally get someone to check into it and get it taken care of

2 years ago

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Carolyn Hagood Melbourne, FL

Had clogged drain and they sent 2 different plumbers out; both said they needed to totally rip out my terrazzo floors and kitchen island .AHS was only going to cover $1000.00 out of a $20,000.00+ job.Hired a local plumber and was fixed for $227.00 & NO ripping out anything !

2 years ago

Reply from American Home Shield

Hi Carolyn. Thank you for bringing your plumbing experience to our attention. I would be happy to speak with you to discuss this issue further.

Nov. 1st, 2021

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Doreen U. Kapanui Kapolei, HI

Representative very friendly, helpful, pleasant and knowledgeable. I've already shared with a friend.

2 years ago

Reply from American Home Shield

Hi Doreen,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Nov. 1st, 2021