Name: American Home Shield
Rating: 4.0

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Verified Customer

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Sharron Huggans Missouri City, TX

My double oven control panel wasn't working. AHS put a black control panel on a silver double oven changing the look and the value of my oven and kitchen. This is a $10,000 oven that has now been devalued by AHS by putting a mixmatch on it because it was cheaper for AHS to do so! I have escalated this and have NOT heard back from AHS.

2 years ago

Reply from American Home Shield

Hi Sharron. Thank you for bringing your concerns to our attention. I am so rry to hear that you were not pleased with the repair to your oven. I would be happy to speak with you regarding this matter.

Oct. 28th, 2021

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Verified Customer

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Hitesh Parekh Herndon, VA

I have one service request rescheduled 3 times because the contractor was given incomplete information. Service representatives from AHS never followed up. This is my second work order that has resulted in a disappointing experience with both AHS service rep and the selected contractor

2 years ago

Reply from American Home Shield

Hi Hitesh. Thank you for letting us know about your service experience. I do hate to hear that you were not pleased with the vendor or American Home Shield. I would be happy to speak with you further regarding your concerns.

Oct. 28th, 2021

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Alfio Fragala Cocoa Beach, FL

Professional Company who has consistantly recommended quality contractors to resolve maintenance issues.

2 years ago

Reply from American Home Shield

Hi Alfio,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Oct. 26th, 2021

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Verified Customer

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Melissa Humble, TX

Contractors sent to assist with issue were prompt, courteous and able to resolve our issue within AHS warranty coverage.

2 years ago

Reply from American Home Shield

Hi Melissa,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 27th, 2021

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Verified Customer

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LaForrest J Bodine Great Bend, KS

Because they got in here and got the stove as quickly as possible and delivered it when they said they would

2 years ago

Reply from American Home Shield

Hi LaForrest. We are so happy to hear that the stove was replaced quickly and to your satisfaction. We want you to know you can count on AHS when you need us. Thank you for being our valued home warranty member.

Oct. 26th, 2021

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Verified Customer

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Ruby R Macias Albuquerque, NM

My washing machine broke down and within 2 days they had a vendor at my house who fixed it in one day.

2 years ago

Reply from American Home Shield

Hi Ruby,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 26th, 2021

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Verified Customer

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Frank taverna

They seem to use second rate contractors. It took them 3 months to fix my cook top. I have been asking them for 3 months to fit the controller in my spa. The contractor came but never returned to do the repair.

2 years ago

Reply from American Home Shield

Hi Frank. Thank you for your feedback regarding your service experience. I am sorry to hear that technician did not return to repair the problem. I would be happy to speak with you to address this issue further.

Oct. 27th, 2021

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Kerstin Austen Alexandria, VA

usually work is done within a week, we had to wait for our hot water heater replacement for about 3, other than that, they are usually very punctual

2 years ago

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Tammy Granger, IN

3 visits to fix ice maker still not working need to request 4th visit. Presently awaiting refund for replacement dishwasher. Process taking forever and also don't feel like replacement cost provided was as high as it should have been for a high end Dishwaher.

2 years ago

Reply from American Home Shield

Hi Tammy. Thank you for bringing your concerns to our attention. I do hate to hear that the issue with your ice maker has not been resolved and that you still have not received a refund for your dishwasher. I would be happy to speak with you to further address these issues.

Oct. 28th, 2021

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Verified Customer

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Cresente Gotangco Beaumont, TX

AHS responsiveness was great, but the plumbing company sent out was a bunch of ignorant crooks. They tried to scam my wife and didn't even snake the drain per the request.

2 years ago

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Verified Customer

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Foster Dallas, TX

The vendors are generally bad, and the red tape to get basic service is a pain. We have been customers for years and it's as if we were brand new. We have paid thousands to this company. Dumb move on our part. We're out.

2 years ago

Reply from American Home Shield

Hi Foster. We appreciate your feedback. I am sorry to hear that you were not pleased with the service we provided to you over the years. I would be happy to speak with you to assist with any unresolved issue.

Oct. 28th, 2021

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Verified Customer

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Jason Kean Gainesville, GA

HSA has always been quick to respond and sends out highly qualified contractors to care for my home.

2 years ago

Reply from American Home Shield

Hi Jason,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 26th, 2021

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Verified Customer

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Lovell Moore El Dorado, AR

They got on it a little faster than I expected. The last time it took over a week to get the job done.

2 years ago

Reply from American Home Shield

Hi Lovell,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Oct. 19th, 2021

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Michael Timms Red Oak, TX

Very difficult to understand the representative. There is a language barrier. I was told by several representatives that I had coverage on several systems and upon subsequent calls I find out that the system in question is not covered.

2 years ago

Reply from American Home Shield

Hi Michael. Thank you for taking time to tell us about your experiences when contacting AHS. I do hate to hear that you were not provided with the correct coverage information. I would be happy to review your coverage and speak with you further regarding your concerns.

Oct. 20th, 2021

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Verified Customer

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Debbie Fisher San Antonio, TX

Diagnosed the problem ordered the part and install. Kept me in the loop and was completed in a timely fashion

2 years ago

Reply from American Home Shield

Hi Debbie,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Oct. 18th, 2021

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Verified Customer

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Steve C Tuscumbia, AL

Great anytime I've had an issue. Requests are processed quickly and to date all the service costs have been top notch.

2 years ago

Reply from American Home Shield

Hi Steve,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 18th, 2021

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Verified Customer

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Arthur Hull Indianapolis, IN

It was very good the tech was very knowledgeable and very professional explained the things he was doing

2 years ago

Reply from American Home Shield

Hi Arthur. Thank you for letting us know how pleased you were with the service you received. We know how important it is to provide service you can count on. Thank you for trusting AHS.

Oct. 18th, 2021

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Verified Customer

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Diana Hull Santa Cruz, CA

Very easy to work with. Can all be quickly done online. Appointments are generally fast, and problems solve.

2 years ago

Reply from American Home Shield

Hi Diana,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 18th, 2021

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Verified Customer

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Malcolm Harrison Walnut Creek, CA

Left them for a competitor but came back after 3 months. The best customer service and the best value.

2 years ago

Reply from American Home Shield

Hi Malcolm,
We appreciate your feedback about AHS and hope you continue to enjoy the service we provide!

Oct. 18th, 2021

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Cristiane Reedley, CA

From the first phone call until my washer was fixed , it was excellent customer service and service.

2 years ago

Reply from American Home Shield

Hi Cristiane. Thank you so much for telling us about your experience. We want you to know you can always count on your home warranty coverage. We are so happy your washer was taken care of to your satisfaction.

Oct. 18th, 2021

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Verified Customer

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Nancy Marie Montini-Robinson Alpharetta, GA

I have had several claims, and all have had technicians responding very quickly and situation resolved

2 years ago

Reply from American Home Shield

Hi Nancy. Thank you so much for the positive feedback. We do our best to provide you with prompt and reliable service for all your repair needs. We thank you for trusting AHS.

Oct. 18th, 2021

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Verified Customer

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Wilfredo Garcia Mundelein, IL

AHS always send me a good company with professional technicians, I never had any issues with my claims.

2 years ago

Reply from American Home Shield

Hi Wilfredo. It's great to hear you have not had any problems with getting your repair needs take care of. We can't wait to provide you with another great experience. Thank you for choosing AHS.

Oct. 18th, 2021

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Nadine abi-jaoudeh Orange, CA

We had two incidents at home regarding plumbing and they were responsive and prompt in solving the problem

2 years ago

Reply from American Home Shield

Hi Nadine,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 18th, 2021

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Mohammed A Qaudeer Tampa, FL

My AHS experience has been amazing. The scheduling happens quickly with excellent professionals. I highly recommend.

2 years ago

Reply from American Home Shield

Hi Mohammed. We are so excited to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS to be there when you need us.

Oct. 18th, 2021

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Verified Customer

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anthony augi Encino, CA

I have had them for years, they have gotten better. Contractors seem to have more flexibility to fix problems without too many approvals.

2 years ago

Reply from American Home Shield

Hi Anthony. Thank you for taking time to let us know how we are doing. We welcome and appreciate your feedback. We look forward to providing you with a great service experience for your next repair need.

Oct. 25th, 2021

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Garry and Monica Steffen Riverview, FL

They are quick to get us setup for repair and communicate referred company that will be coming tp.our home.

2 years ago

Reply from American Home Shield

Hi Gary. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Oct. 18th, 2021

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William Hedges Nashville, TN

Easy to deal with, no real issues. Its fairly easy to get service online, harder to talk to a real person now though. Generally it works well for me.

2 years ago

Reply from American Home Shield

Hi William,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 19th, 2021

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Verified Customer

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Gerri McDonough, GA

Good fine, did what they said they would do. No worries. But should not have charged fee when they do not cover repair

2 years ago

Reply from American Home Shield

Hi Gerri,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 19th, 2021

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Virgil Heiman Richland, WA

Everything goes pretty good with service calls. I would like to request the same service company for follow-up service requests.

2 years ago

Reply from American Home Shield

Hi Virgirl,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 29th, 2021

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Dave Irvine, CA

Some trades are better covered than others . Appliance people are scarce especially if you have LG or Samsung brands. Most trades are competent.

2 years ago

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Kathy West, TX

It takes way too long to get someone out to see what the problem is and then waaaayyy longer for them to get parts and come fix it!! At best you wait a month!

2 years ago

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Verified Customer

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Michelle Adams-Walton Leander, TX

The service is much better than in the past, but being on hold for more than an hour when I needed help, on more than one occasion was a waste of my time, and is unexcusable.

2 years ago

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Clyde Green Marshfield, MO

Fast and efficient. I have had four claims and they were taken care of,with no problem. I recommend if want great service jone American Home Shield.

2 years ago

Reply from American Home Shield

Hi Clyde,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 19th, 2021

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Robin E Watkins Oakley, CA

The service is a hit and miss gamble. It's getting too expensive as well. The money I pay you would have paid for news appliances. Getting ready to drop the service soon.

2 years ago

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Verified Customer

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WILLIAM MCDONALD Reno, NV

Quality diagnostic on my washing machine fixed it and it now runs great good service Serviceman was excellent

2 years ago

Reply from American Home Shield

Hi William,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Oct. 19th, 2021

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Verified Customer

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Bill BYERS Paso Robles, CA

Easy to get service and contractor onsite. To get a service is so easy thru the website and takes minutes to complete

2 years ago

Reply from American Home Shield

Hi Bill. Thank you for letting us know how easy it has been to request the service you need. We strive to provide you with a great experience from start to finish. Thank you so much for choosing AHS.

Oct. 18th, 2021

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Jacqueline Bascos Madera, CA

It took awhile. But they did it right. Inventory was not there so we had to wait. But it was perfect

2 years ago

Reply from American Home Shield

Hi Jacqueline,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 19th, 2021

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Robert Legault Dayton, OH

We had a problem with our clothes drier, Home Shield sent a tech,. out and it was fixed in 10 minutes.

2 years ago

Reply from American Home Shield

Hi Robert,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 12th, 2021

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Alisa Jackson Powder Springs, GA

I have had American Home Shield for many years. All my experiences have been positive and professional.

2 years ago

Reply from American Home Shield

Hi Alisa,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 12th, 2021

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Dexter Constant

In my experience, the service people have been very thorough & professional.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Dexter,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 12th, 2021

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Ivan Cuellar

When servicing our home, the contractors installed equipment that damaged our roof, AHS would not make attempts to rectify the issue. When we had a warranty claim on a part they approved to install that went bad we had to shell out $$ to cover cost, bc they would not.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Ivan. Thank you for letting us know about your service experience with your air conditioning. I am sorry to hear that the problem was not resolved. I would be happy to speak with you to further address this issue.

Oct. 13th, 2021

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Verified Customer

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VALENCIA L JORDAN Jenkinsburg, GA

Great, thus far! It's been easy to book serice, and all service providers with the exception of one have been great!

2 years ago

Reply from American Home Shield

Hi Valencia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 12th, 2021

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Gloria White-Cooper Las Vegas, NV

I made my call on one day, the man called the same day. He arrived the follow day and our problem was sloved.

2 years ago

Reply from American Home Shield

Hi Gloria,
Thank you for sharing your feedback about the contractors that serviced your home!

Oct. 12th, 2021

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Linda Blaisdell Georgetown, TX

The repair men came quickly, the needed part was ordered and the service men were friendly and professional

2 years ago

Reply from American Home Shield

Hi Linda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 12th, 2021

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Elizabeth Andrews Chicago, IL

AHS is always very responsive at doing what the warranty said they will do and they are competitively priced.

2 years ago

Reply from American Home Shield

Hi Elizabeth. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in your warranty coverage and we will continue to provide you with great service.

Oct. 12th, 2021

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Melanie Walker East Palestine, OH

Reasonable response time and companies providing the service were prompt, efficient, helpful and thorough

2 years ago

Reply from American Home Shield

Hi Melanie. Thank you for taking time and letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you. Thank you for trusting AHS.

Oct. 12th, 2021

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robert winn Houston, TX

good experiences mostly. customer service agent are always nice. AHS does a pretty good job vetting contractor who are assined to do repairs

2 years ago

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Armie Williams

American Home Shield's associates are available to connect me with the appropriate technician for my need.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Armie. Thank you for letting us know about your service experience with the dryer. It is good to know that someone got out to take care of the problem. Thank you for choosing AHS to take care of your unexpected home repair needs.

Oct. 12th, 2021

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Bertie Edwardsburg, MI

AHS is prompt to find a service company and send them out to look. Sometimes it takes a while to get parts but I don't think that is anyone's fault.

2 years ago

Reply from American Home Shield

Hi Bertie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 19th, 2021

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Dusty Rhodes Seguin, TX

Absolute 6 month nightmare to get dishwasher replaced. Called every week to find out what was happening and they kept giving me the run around. Yet for my microwave, it was done quickly and efficiently.

2 years ago

Reply from American Home Shield

Hi Dusty. Thank you for your feedback regarding the service for your dishwasher. I would be happy to speak with you further regarding this matter.

Oct. 12th, 2021